ManageEngine Endpoint Central Reviews

• Patch Management
• Software Licensing
• Asset Management
• Reporting
• Mobile Device Management
• Remote Control

Patch management was being done manually and as a result many workstations and servers were lacking current critical/important security updates and OS fixes. With the implementation of Desktop Central's patch management functionality, it is now a more streamlined and automated process with the use of deployment schedules aligned with Patch Tuesday from Microsoft. In three months over 1000 critical/important updates were applied to over 1500 workstations/servers using this tool.

It would be helpful to add image management to this tool.

We had no issues deploying it.

There have been no instability issues.

It's scaled just fine.

Don't use it with Internet Explorer, as it's glitchy. Chrome or FireFox work best.

We primarily use the solution to run on all the desktops in our company. We have unique requirements, and this was the only solution that really met them.

The easy application deployment allows you to use the solution directly.

The solution works very well. It offers excellent performance.

The initial setup is pretty straightforward.

We find the solution to be pretty stable.

The product can scale well if you need it to.

The pricing of the solution could be better.

The solution should be better at integrating with other solutions. Right now, it's not the best.

I've been using the solution for 12 months. It's been about a year at this point.

The stability is excellent. We haven't experienced any bugs or glitches. It doesn't crash or freeze. It's quite good.

The solution can scale quite well. We haven't had issues. If a company wants to expand, it can do so with relative ease.

We have about 15 individuals using the solution.

Although we don't have current plans to increase usage, we might do so in the future.

I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful, however, it could be a bit better.

We used to use a local solution provided by us, however, it was too expensive to maintain. That is the reason we switched to this product.

We did not find the initial implementation to be complex. It was straightforward and simple. If a company needs to implement it themselves, they shouldn't have any problems doing so.

For our organization, the implementation took about three weeks.

You only need one person to handle maintenance. In my organization, that is me.

We did not use an implementor or reseller to help us with the implementation process. We handled the entire setup in-house ourselves.

I'd rate the cost at a seven out of ten. It's okay. It could be a bit more affordable, however, it's not too expensive.

We pay about $250 a year for our license.

We did not evaluate other solutions before settling on this product. It was the only one we considered and looked at.

We are just a customer and end-user. We don't have a business relationship with the product.

We are using the latest version of the solution. I'm not sure which version number we have.

In general, I would recommend the solution. I'd rate it nine out of ten overall, however, I hope that in the future, they improve their integration capabilities.

My primary use case of this solution is to monitor software installs. 

ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth.

We haven't used all the features. The parts that we're using are pretty good. I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already.

It's fairly stable. Since I've been here working with the company we haven't had any issues with it. 

Scalability is very good. We've got about 100 desktops we're managing at the moment. We require two people for maintenance.

We haven't had to contact their technical support. So far this solution is working well and doing what it's supposed to do.

It's a very good product and I would suggest it to someone considering it. It's been working very well. Since it's been running I don't think we've ever had any issues with it. I would rate it a ten out of ten.

The functionality most valuable to us is the distribution of our software packages to all workstations. We also like the automatic asset management function which allows us the ability to retrieve and configure all necessary CI reports for auditing issues, for example.

This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.

Often I had issues with user configurations. An additional check should be built that, before installing software through a user config, the software checks if an application has already been installed on the workstation or not. Especially because of roaming profiles and workplaces nowadays, this becomes a “must-have” option.

I've used it for approximately one year.

No issues encountered.

No issues encountered.

No issues encountered.

9/10

Before DC9 I used Scense (Dutch-programmed software distribution tool) which was only good for distribution of software, mostly through scripted applications. DC9 was very much more intuitive, flexible and clear.

Just click and install.

Just downloaded from manageengine.com and implemented and configured myself. Read an overview of this software beforehand so you know how you want and/or need to configure the software.

DC9 is a simple, cheap and complete software distribution tool, also to configure all necessary options to control all kinds of OS options on the workstations like in Microsoft Group Policy Editor.

My main use case of Desktop Central is for patch management, software deployment, and inventory.

Desktop Central has solved multiple problems for us, including providing patch management so we can get ISO 27001 certification. It also means that we can deploy to all of our machines at once.

The most valuable features of Desktop Central are patch management and deployment.

I would like for the next release to be available as SaaS.

I have been working with this solution for three years.

Desktop Central is stable.

This solution is easy to scale.

My experience with technical support has been good.

The initial setup was generally straightforward and easy, though there can be difficulties if your organization has offices in multiple locations. On average, deployment takes around fifteen to twenty days.

Desktop Central is affordable for any customer.

Desktop Central is a very good, functional solution for endpoint management. I would rate this solution as nine out of ten.

Desktop Management and various reporting features.

We have almost 2500 computers inside our private network. Managing those computers from a single console meant a dream come true for us.

Besides this, central patch management and detailed reporting, especially active directory or inventory management reporting, boosts up our regular activities.

Reporting should be customizable. Although there is already a scope of customized reporting, there should be some other option. Besides for that, for inventory management, this software takes data from active directory’s database.

Sometimes this shows some garbage or duplicate value. There should be some method to search the out of order or dead computers.

Since December 2016.

Not yet.

Not really.

Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.

I used some trial versions of Microsoft SCCM and different ManageEngine products including ADaudit Plus , ADmanager Plus.

The initial setup was very easy and straightforward

There is a strange licensing policy regarding technician restrictions. Normally, it comes with single technician license (at least at our scenario), which means only one admin user can log into the system.

I think the licensing details, as well as the local partner’s technical resources, need to be evaluated before purchasing the product.

Yes we do, Microsoft SCCM.

Software distribution is the most valuable feature for us.

It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.

The remote desktop piece has started to fail and we have numerous disconnects while remote logging into a PC. Thought getting rid of the Java piece would help, but it hasn’t.

We haven't encountered any issues with deployment.

There have been no instances of instability.

It's been scalable for us.

3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they are difficult to understand.

We used Altiris, but they did not support Windows 7.

The initial set-up was very easy.

We were quite rushed to find a product to replace Altiris and this seemed to be the best choice at the time for remote desktop administration and software distribution. When it works, it works well, but their technical support area needs improving.

• Software Deployment
• Patch Management

We are a three-man team serving thousands of employees worldwide. Managing systems remotely is a tedious task, but thanks to this product we are able to deploy software remotely and silently without interfering with users' work.

Overall, I am happy with the features. However, they do need to improve their software QA and testing before releasing a new patch. It can take months before they can resolve an issue.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

The response time is great, but it takes time for them to resolve an issue.

I haven't used any solution previously.

It was already implemented when I joined my current company.

Do ask for demonstration first, but overall this product is worth the money and continuous improvement is noticeable.