ManageEngine Endpoint Central Reviews

We are in the testing phase of ManageEngine Desktop Central. 

ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us.

The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics.

I have used ManageEngine Desktop Central within the last 12 months.

We have had sales support from ManageEngine Desktop Central and they have been very helpful.

The initial setup is straightforward. My manager is in the process and there have not been any problems.

ManageEngine Desktop Central should not require a lot of maintenance that we have seen in the short time of our usage.

I rate ManageEngine Desktop Central a nine out of ten.

My main use case of Desktop Central is for patch management, software deployment, and inventory.

Desktop Central has solved multiple problems for us, including providing patch management so we can get ISO 27001 certification. It also means that we can deploy to all of our machines at once.

The most valuable features of Desktop Central are patch management and deployment.

I would like for the next release to be available as SaaS.

I have been working with this solution for three years.

Desktop Central is stable.

This solution is easy to scale.

My experience with technical support has been good.

The initial setup was generally straightforward and easy, though there can be difficulties if your organization has offices in multiple locations. On average, deployment takes around fifteen to twenty days.

Desktop Central is affordable for any customer.

Desktop Central is a very good, functional solution for endpoint management. I would rate this solution as nine out of ten.

I'm currently using this solution as a configuration manager, for patch management, and scheduling the batches to run automatically, as well as OS deployment, MDM, for install agents on other computers, to allow us to see the software in the inventory.

Patch management is the most useful aspect of the product.

The initial setup is easy.

The solution is stable.

The scalability is very good. 

Technical support could be better. They should increase their hours of availability so that they are easier to reach and it's more convenient for us.

The pricing could be a bit better. 

They must change project management on Service Desk Plus to make it possible to integrate with Microsoft Project on Service Desk Plus and to increase the results on Google maps, on the Mobile Management, so that we can track our mobiles devices. Right now, it's not integrated with Google maps. This is a major issue.

I've been using the solution for four years.

The stability of the solution is very good. the performance is reliable. It doesn't crash or freeze. there are no bugs or glitches. 

The solution scales well. If a company needs to expand it, it can.

While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you have a problem at night they aren't available. 

The initial setup was pretty straightforward. It's not a problem at all in terms of being able to handle the implementation. 

I handled the implementation myself. If did not need the assistance of any integrators or consultants.

It's my understanding that the pricing is pretty high.

We're a partner. 

I am currently working with both cloud and on-premises deployment models. 

I'd rate the solution at a ten out of ten. 

We primarily use the solution to run on all the desktops in our company. We have unique requirements, and this was the only solution that really met them.

The easy application deployment allows you to use the solution directly.

The solution works very well. It offers excellent performance.

The initial setup is pretty straightforward.

We find the solution to be pretty stable.

The product can scale well if you need it to.

The pricing of the solution could be better.

The solution should be better at integrating with other solutions. Right now, it's not the best.

I've been using the solution for 12 months. It's been about a year at this point.

The stability is excellent. We haven't experienced any bugs or glitches. It doesn't crash or freeze. It's quite good.

The solution can scale quite well. We haven't had issues. If a company wants to expand, it can do so with relative ease.

We have about 15 individuals using the solution.

Although we don't have current plans to increase usage, we might do so in the future.

I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful, however, it could be a bit better.

We used to use a local solution provided by us, however, it was too expensive to maintain. That is the reason we switched to this product.

We did not find the initial implementation to be complex. It was straightforward and simple. If a company needs to implement it themselves, they shouldn't have any problems doing so.

For our organization, the implementation took about three weeks.

You only need one person to handle maintenance. In my organization, that is me.

We did not use an implementor or reseller to help us with the implementation process. We handled the entire setup in-house ourselves.

I'd rate the cost at a seven out of ten. It's okay. It could be a bit more affordable, however, it's not too expensive.

We pay about $250 a year for our license.

We did not evaluate other solutions before settling on this product. It was the only one we considered and looked at.

We are just a customer and end-user. We don't have a business relationship with the product.

We are using the latest version of the solution. I'm not sure which version number we have.

In general, I would recommend the solution. I'd rate it nine out of ten overall, however, I hope that in the future, they improve their integration capabilities.

My primary use case of this solution is to monitor software installs. 

ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth.

We haven't used all the features. The parts that we're using are pretty good. I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already.

It's fairly stable. Since I've been here working with the company we haven't had any issues with it. 

Scalability is very good. We've got about 100 desktops we're managing at the moment. We require two people for maintenance.

We haven't had to contact their technical support. So far this solution is working well and doing what it's supposed to do.

It's a very good product and I would suggest it to someone considering it. It's been working very well. Since it's been running I don't think we've ever had any issues with it. I would rate it a ten out of ten.

What is valuable for us is the ability to manage Windows OS, Mac OS, and Linux OS on a single console. This also includes push applications, patches, and configurations on all three platforms.

We are able to manage all user operating systems on a single console.

Management of Mac OS X, Linux OS, and encryption. We would like this to be on par with how Windows OS is managed.

Also, the reporting feature could be more flexible.

We have been using the solution for three years.

We had an issue with the reporting feature, but other than this, it's pretty robust.

We did not encounter any issues with scalability.

The technical support is excellent.

We previously used SCCM and ARD. Cost was a big factor. Just the ability to manage all operating systems on a single console was the main reason we chose this solution. Ease of use for the administration was also a big factor.

The setup was straightforward.

We evaluated Jamf, Lansweeper, TriActive, FileWave, etc.

Look for something that will fit your environment, budget, and level of expertise. For us, we manage all OSs. This was a perfect fit.

We also have 5000 endpoints. ManageEngine allows us to manage these endpoints at a fraction of the cost.

Our IT administrators are also able to use the product without much complication compared to other competitors.

Desktop Management and various reporting features.

We have almost 2500 computers inside our private network. Managing those computers from a single console meant a dream come true for us.

Besides this, central patch management and detailed reporting, especially active directory or inventory management reporting, boosts up our regular activities.

Reporting should be customizable. Although there is already a scope of customized reporting, there should be some other option. Besides for that, for inventory management, this software takes data from active directory’s database.

Sometimes this shows some garbage or duplicate value. There should be some method to search the out of order or dead computers.

Since December 2016.

Not yet.

Not really.

Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.

I used some trial versions of Microsoft SCCM and different ManageEngine products including ADaudit Plus , ADmanager Plus.

The initial setup was very easy and straightforward

There is a strange licensing policy regarding technician restrictions. Normally, it comes with single technician license (at least at our scenario), which means only one admin user can log into the system.

I think the licensing details, as well as the local partner’s technical resources, need to be evaluated before purchasing the product.

Yes we do, Microsoft SCCM.

Secure USB has allowed us to secure USB ports on our PCs, thus improving our PSN compliance. The main selling point is that it's centralized. We can easily control which system should have access to what and we’re also able to produce a report in case of a security issue.

Patch Management provides us with the ability to patch third-party software on terminal servers. This has improved productivity in terms of being able to automate the process as well as targeting the rights OUs, Security Groups, etc. I have successfully decommissioned my WSUS server and now all Microsoft updates are performed using the “Automate Patch Deployment”.

“Deployment Policy”: It provides me with the ability to schedule server/non-server reboots. This has, for the time being, been the solution for a Microsoft bug for server 2012 R2 whereby a server does not properly reboot after MS updates been applied and forcefully does it when the user logs on instead.

I no longer have to use a dedicated WSUS server, everything is properly scheduled including the ability to get reports via e-mail. Everything is administered using a web interface. It’s an all-in-one solution not just for patches but for software inventories as well. From a sys admin point of view, it now requires less effort and time to perform these administrative tasks.

I would like the deployment window time to be reduced as it currently requires a minimum of three hours. The automated patch deployment should stick to its own schedule.

The web interface is sometimes confusing and requires improvement, meaning it should be easy to find your way round if you’re looking for a specific option, i.e. adding a new computer object.

Some help files aren’t helpful as they don’t clearly explain the tasks to follow. There should be videos or more scenarios to assist the user.

I've used it for less than a year.

At first it took me some time to understand how to automate the patches, especially the “deployment window time”, other than that everything becomes straightforward once you've spent “some time” learning the process.

None

No

4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your call to be answered; you don’t know what your SLA is; you don’t get a quick reply. It’s basically not there yet.

For Windows updates we used WSUS. With MangeEngine it’s so much easier to administer and monitor. We struggled to update 3rd party applications in the past. Software deployment is also not an issue anymore and easily manageable.

I wasn't involved in it.

In-house. My recommendation would be to export all your computer objects, in .csv format for instance, from AD then import into ManageEngine. It would be simple and shorten the amount of time it would’ve taken, otherwise, to manually add each object and subsequently ease the process of deploying the agents to each object.

With Secure USB, the system relies on the Device Instance ID of the USB device to identify and secure it (Allow, Deny). For implementation, my advice would be to “Deny all USB access” in order to allow access to devices only permitted by the organisation when plugged in.

The “Device Instance ID” is a unique, long string, alphanumerical identifier. To allow access to a specific device you’ll need to copy/paste this ID (from Device Manager) into ManageEngine. Let’s say you now have 20 IDs listed, how would you know which ID is for which device, as ManageEngine does not provide such option. I ended up creating a spreadsheet which records such information. That’s quite a convoluted way of doing things.

A USB Device can have multiple “Device Instance Id”: i.e. Digital camera. That means sometimes it becomes a hit and miss to get the device to work.