Service Desk and implementing typical ITIL processes (change, incident, problem, support management, etc.).
Analysis Manager at a tech services company with 11-50 employees
Allows customized processes for our service contracts
Pros and Cons
- "Allows customized processes for our service contracts."
- "Reporting and easy export to Excel spreadsheets."
- "SaaS version for large organizations (more than 2000 users) is not available."
- "Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
What is our primary use case?
How has it helped my organization?
- Allowing customized processes for our service contracts.
- Reporting and easy export to Excel spreadsheets, or similar.
What is most valuable?
- Code available
- Emails for groups
- Usability
- Bang for the buck (in small and mid-size organizations)
What needs improvement?
- SaaS version for large organizations (more than 2000 users) is not available.
- Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS.
Buyer's Guide
JIRA Service Management
March 2024
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free JIRA Service Management Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2024
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Buyer's Guide
Download our free JIRA Service Management Report and get advice and tips from experienced pros
sharing their opinions.
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