IBM MaaS360 Reviews

Ability to lock or wipe the device if it becomes lost or stolen. Control what users can and cannot do on their corporate phone through policies, and the ability to inventory the wireless devices in the field.

Before Maas360 we had no way of knowing of how many devices were in the field due to IT not being a part of the purchasing process. We are now able to inventory devices and require end users to contact us in order to get their phones setup. Also, we do not allow BYOD at our company because of HIPAA policies, since Maas360 links with our Exchange server we get a notification if personal devices show up on our network and can take appropriate actions.

Android device enrollment is a difficult process compared to how easy Apple IOS enrollment is. Also, there is a glaring security flaw were users can wipe their phones and they still show compliant in Maas360.

Another issue is when new Android phones come out, Maas360 is not able to implement the new features that have been introduced on the phone. For example when fingerprint login was available for Galaxy S5, Maas360 was not even ready to offer that feature as part of the policy you implement for your phone. Apple on the other hand usually has their features ready for Maas360 within the first few weeks of release.

Almost 3 years.

Besides your standard end user issues....then no.

There have been complaints of the Maas360 app that is required on the devices to drain the phone battery faster than normal. Also, I have had an issue with the Maas360 app failing and causing my phone to become unusable.

No scalability issues.

Good.

I've noticed a little bit of a decline of responsiveness since IBM has taken them over.

No.

In-house.

I believe we were looking at Good Technologies as well.

The ability to see details about a users device, whether they are inactive because they don't use it, whether its in compliance, rooted/jailbroken, what version of iOS or policy they are currently on, and more. Also the capability to remotely assist in device unlocks and passcode unlocks makes support easier.

It allows employees who require phones a way to receive support quickly rather than having to go through the Help Desk or other areas to receive assistance. If the device is stolen, it can be remotely wiped from the site, same goes for unlocks, changing policies, and re-enrollment of the device if it is accidentally wiped.

Possibly a notification if a device is wiped and no longer has the security policy on the phone. The product can also install the certificates on the phone in a 'smoother' way. It currently sometimes fails and we have to re-enroll the device multiple times.

About 6 months.

Occasionally when it is installing the certificates and policies, it may not always go through and we have to re-enroll the device to try again.

MaaS has been pretty reliable and we have had minimal issues. Only issue I may have is that it can sometimes take upwards of 5-10 minutes for a passcode unlock to go through onto the device (sometimes, not always).

None.

No previous solution.

Manager worked in-house, communicating with tech support on their end and was able to get it implemented and also tested very quickly.

Can't comment much here, but I'm sure with the faster support, managers, directors, and executives receive now, it has increased productivity.

This product was chosen by management, I wasn't aware of other options.

Give it a try and test it in your environment. We've had practically no issues with MaaS360 that haven't started from our end first. It is very easy to create new security policies and many ways to restrict devices.

We use the product for mobile devices. 

The tool's most valuable features are application, distribution, and security. It helps to block user access. 

The product needs to improve tech support. 

I have been working with the product for three years. 

I rate the tool's stability a nine out of ten. 

I rate IBM MaaS360's scalability  a nine out of ten. My company has 2000 users. 

The tool's deployment is straightforward. 

IBM MaaS360 is worth its money. 

I rate IBM MaaS360's pricing a six out of ten. 

I rate the overall product a nine out of ten.