IBM MaaS360 Reviews, Competitors and Pricing

Helpdesk Operator at a engineering company with 1,001-5,000 employees

Nov 22, 2017

Built-in inventory manager has made it easier to track devices and to measure data usage, but it could use more flexibility on user management, e.g. deleting users and editing corporate identifier.

What is most valuable?

Interfaces are easy to navigate
Great online chat support
Accurate location tracking
Deployment of apps
Unlock passcode
Restricting use of certain apps

How has it helped my organization?

Built-in inventory manager has made it easier to track devices and to measure data usage. This has been helpful to us in choosing the right data plan.

What needs improvement?

Maybe more flexibility on user management, e.g. deleting users and editing corporate identifier.

For how long have I used the solution?

I've used it for eight months.

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What was my experience with deployment of the solution?

No issues that I am aware of.

What do I think about the stability of the solution?

I've had no stability issues.

What do I think about the scalability of the solution?

No issues scaling it.

How are customer service and support?

So far I have only used the online chat support. I am highly satisfied with their service and availability.

How was the initial setup?

I wasn't involved in the setup.

What about the implementation team?

I believe it was implemented by our IT team.

What other advice do I have?

I thinks this is a great tool for any field service support team. It's easy to deploy on devices and support to end users.

App deployment:

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Marut Tanatip

Manager of Strategic Products Sales at a tech services company with 1-10 employees

Aug 27, 2018

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Provides good security, but features for laptop management could be improved

Pros and Cons

"Mobile Device Management, Secure Productivity Suite, and document management are valuable features."

What is most valuable?

Currently, we use the Mobile Device Management, Secure Productivity Suite, and document management. We distribute mobile phones to people starting in our company and we use these features of Maas360 for management. Our employees use the secure email. Maas360 also supports BYOD.

What needs improvement?

Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop.

It also needs a feature to restrict USBs.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

It's definitely scalable.

How is customer service and technical support?

IBM support has not been that helpful. I have contacted chat support but they could not give a useful answer. Sometimes, we have to solve problems by ourselves. Sometimes we find the documents we need in IBM PartnerWorld, but the chat help staff is not able to give helpful information.

How was the initial setup?

The setup is easy to do, for me. It's not complex.

What's my experience with pricing, setup cost, and licensing?

When compared with competitors, I think the pricing is okay.

What other advice do I have?

For security, it is good. But at times it's quite slow, like when I access through the portal. And when we change policies, sometimes that takes a long time.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.