IBM MaaS360 Reviews

We are customers and resellers of this solution and I'm the company's deputy manager.

The solution has made everything more convenient for us and it's now easier to identify whether something can be fixed remotely or whether it requires a physical examination on the device.

The most useful features are remote enablement and access to internal resources on the VPN.

The user interface could definitely use some improvement. It's very basic, but anyone not used to it might require some assistance. It's not really intuitive. I'd like to see more access at the account level. It's difficult to identify the number of licenses available in our account and to which interface they belong. We sometimes have to segregate; some users require the full enterprise features while others, who are partners or employees, are just given basic access. Being able to identify and assign the licenses would be very helpful. It's more of an administrative thing in terms of bookkeeping, but it would be great if that issue could be addressed.

I've been using this solution for two years. 

The solution is quite stable. 

My organization has more than 5,000 users now so I don't see a problem with scale.

I'm a reseller and I provide my own technical services along with the licenses. We charge for professional services. However, if technical support was purely through IBM, the service is definitely lacking. There is a significant turnaround time, and you do need to have someone with qualifications from your own team who understands what to do. Unless you already have somebody who's tech savvy and understands the language, you're going to have to pay for professional services. It's a complex thing to manage.

It's a simple initial setup but complex to use. I believe overall deployment took about a month as it was rolled out in phases. There was integration phasing out of all the software as well as integration with new upcoming cloud services.

I would rate this solution an eight out of 10. 

We have provided IBM MaaS360 to all of our mobile users, approximately one year ago. I have also been working to reseller IBM services, such as this one, for almost the past two years.

This product is primarily used for data loss prevention (DLP).

Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues. There are fewer problems and once you raise a ticket, it's easier for them to identify whether it's something that they can fix remotely, or whether it would require a physical examination of the device.

The most valuable features are remote enablement and access to my intranet resources, without depending on the VPN.

Due to integration with Apple DEP and Android Enterprise we don't need to configure each device manually or even share a link, it is ready the moment the user has access to the device.

We also have some internal websites that would normally need VPN to access from the public network, but we have set up a gateway that lets us connect to these internal resources  using the secure browser that's part of the license which is a very significant cost saving in the current times.

The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive.

It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage.

One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools.

Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.

I have been working with IBM MaaS360 for close to two years.

This is a pretty stable product and I haven't seen it crash anytime recently.

My organization has 5,000 devices as of now, so I don't see a problem with scale. I have personally resold the same services to organizations that use as little as 10 devices to 100 devices, to more than 10,000 devices. Scalability is not a real challenge.

There are two aspects to technical support. Since I am a reseller,  I provide my own service along with the licenses, so I charge for the professional services. However, if it is purely through IBM, the service is definitely lacking.

With IBM, it is a significant turnout time and you do need to have someone with qualifications from your own team so that you understand what to do. So, unless you already have somebody who's tech-savvy and understands the language, you're better off hiring professional services for support.

The initial setup is pretty straightforward. It's clicking a link and moving on.

Our deployment took roughly a month because it happened in phases. There was integration, phasing out of the old software, and integration with the new upcoming cloud services. Aside from knowing that there were phases, I don't have specifics on how long each one took.

My advice for anybody who is implementing this product is to start by completing the trial as soon as possible so that all of your core issues or core requirements can be identified easily. Next, have all of the integration options kept as secondary because you don't want to do everything together. It's always best to test a few cases; create a test group, and test it on them first. Make sure that everything is working instead of trying to make a turnkey solution. Doing it in phases is more effective than trying to do everything at once.

Overall, this is a good product and it covers most of the services that these solutions are supposed to follow, but it's not perfect. 

I would rate this solution an eight out of ten.

We use it to configure policies on all of our mobile devices for our field staff.

It helps us with HIPAA compliance, and it meets the standards for that.

The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it, which is good for HIPAA.

The look needs to be updated and it could be simpler to use.

The portal itself looks old and outdated.

I would like to see more automation and better reporting. Their reports are a bit archaic.

I have been working with this solution for a year and a half.

We are using the latest version.

It's a stable solution, we haven't experienced any issues.

We haven't had to scale it but it's pretty easy to add a license to it.

There are three in the IT department who are using this solution in our organization.

Technical support is pretty good and responsive. I would rate them an eight out of ten.

We had a couple of issues, where we had to go through two or three different people to get a resolution.

Previously, I did not use another solution. At this company, this was already in place when I came here. This is what they had.

The initial setup is pretty straightforward.

Fees are monthly and it's approximately $8 per user.

It's a solid product and it gets the job done. It just needs to be a little bit more updated in the look and feel of it.

I would rate this solution an eight out of ten. It's a good product and just needs to be easier to find things in the portal and move your way around. Having it a bit more explanatory would be helpful.

We use IBM MaaS360 for the iPads of our field sales reps. We use it to ensure that they are only using authorized apps, and these apps are maintained and have the latest version.

The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add.

We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.

Our company was founded in May of last year, and we launched our sales force in September of last year. We have been using IBM MaaS360 since then, that is, for more than a year. We are using the latest version.

It is stable.

It is scalable for the field sales reps. It didn't seem to be as scalable for the enterprise across multiple platforms. We have around 70 users.

We have IBM MaaS360 for our iPads, but we are using Microsoft Intune for our laptops and our BYODs. When our licensing expires, we will migrate our iPads from IBM MaaS360 to Microsoft Intune. 

Considering that we are moving to Microsoft Intune, I should ideally not recommend this solution, but there's no reason to not recommend it for the iPads of your sales force. It is a very standard solution. There is lots of knowledge out there and lots of resources who are experts in the solution. It is not a bad solution to use. If I had just the sales force, using IBM MaaS360 is a great way to manage their iPads.

I would rate IBM MaaS360 an eight out of ten.

The primary use case for us is to bring down enrollment and to make it more flexible for the company. The solution is good for small to large enterprise organizations. We have 100,000 devices that have the solution installed. I'm an engineer. 

I really value the ease of implementation. Within a couple of days you can quickly roll out several hundred devices. We didn't need more than that, but I'm convinced that it's possible and that it wouldn't matter if the device is not an iOS or a Windows 10 device. Those operating systems are possible and available within MaaS. The product provides basic security and when you need more, it's fairly easy to bring that in with third parties or a single sign-on MFA. That kind of thing is in place and available for the company.

The interface is very user-friendly. You just click and go. It's quite different from something you would get on Intune. I don't like that interface, the Microsoft interface is more suited to technical people. 

Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is  not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth. 

I've been using this solution for four years. 

In the last four, five years, it's never failed and I've never had a problem. It was always there. When there are new releases from iOS or something, we implement. I've never experienced downtime problems whatsoever. 

The solution is scalable, it works from anything and up to 100,000. That's scalable enough for me. I know two companies who have more than 100,000 devices. It's also worldwide. One environment works worldwide. Employees are working worldwide around the globe and are connected to MaaS360 on all their devices. Our specific organization has about 3,000 users and we are expanding the number of devices.

The technical support is 24/7, 365 days a year. Sometimes you get the answer fairly quickly. Sometimes it needs more of a description or more searching for the right answer. I think that also depends on the case itself. Integration of lots of other products like ERP systems or CRM systems is very easy. 

We tried some other solutions, but they weren't so flexible and also there was not a real unified endpoint management. You could only do, say, smartphones and tablets, no laptops or desktops. I have some minimal experience with Intune which has a very different user interface. The Intune unified endpoint management is really based on Microsoft products. When you want to put in apps other than Microsoft, you have to do a few things beforehand. That's not the case with the MaaS. It doesn't matter what sort of apps you want. It's all perfect.

ROI depends on the price and also on the organization. When you have an organization with a lot of problems and a lot of devices to be enrolled when there is nothing in place, then I would say you get the ROI in three months. When you don't have it, when you already have something in place, the return on investment could be all right. What we see is that the return of investment comes easily when you start from nothing.

I think pricing is very good at the moment. I don't know all the pricing of all the products in the market, of course, but it's reasonable, and depending on the amount of devices it can be cheaper. What I also like is that there is no vendor lock-in. I'm not pushed to use all the products of the same vendor. It's an open product, it's an open platform. I like that.

I would recommend trying this product it because it's easy to start. You will be surprised at the possibilities, the flexibility and the opportunities within MaaS360.

I would rate this solution an eight out of 10. 

We use IBM MaaS360 for email containerization and securing corporate data.

The product’s most valuable feature is email, browser, and application security.

IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.

We have been using IBM MaaS360 for eight years.

It is a stable product. I rate its stability a nine out of ten.

It is a scalable product and suitable for enterprises. I rate its scalability an eight out of ten.

The technical support services need improvement in terms of response time.

Neutral

I rate the initial setup process an eight out of ten. It is deployed on the cloud. The deployment time depends on the number of devices. It takes approximately 25 days to complete.

I rate IBM MaaS360’s pricing a six out of ten.

The product is easy to use and has efficient UI features. I rate it an eight out of ten.

The solution is used to manage our mobile devices.

Asset management is the most valuable feature and integral for device inventory.

The cost has room for improvement.

The UI has room for improvement.

I am currently using the solution.

The solution is stable.

The solution is scalable but because of the cost, it is not recommended to start from a small business standpoint.

The solution is expensive.

I give the solution a seven out of ten.

I am using the latest version.

For the moment, we utilize the solution solely for iPads, although we also meet the requirements to satisfy our desire to use it for laptops. There are plans for its use with BYOD and for Intunes. The feasibility and cost per user is worthy of examination. 

Overall, the solution is good, although I have not conducted a detailed examination of it. This said, I feel the pricing to be very high.

I have been using IBM MaaS360 for a long time, probably five or six years. 

The solution is quite stable. 

The solution is scalable. 

The solution's technical support is okay. 

The initial setup is not complex. 

The price could be lower. It is excessively high. 

While the solution is currently deployed on-premises, we have plans to move to the cloud, which is why we plan to go with Intune. 

We have a partnership with the vendors. 

While I feel the solution to be fine, better ones do exist, Intunes, for examples, which, features aside, is quite similar. 

I rate IBM MaaS360 as an eight out of ten.