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IBM Case Foundation Room for Improvement

Tomislav Crnosija - PeerSpot reviewer
Senior Solution Architect at a tech services company with 10,001+ employees

For the account manager part, I don't know what could be improved. Everything looks fine. However, for the BPM part, they could improve some user experience or user interface features. We always have problems with the user interface. From version 3.5, we're using the workplace for the application. This was an IBM FileNet application that we were customized and adjusted for the customer. However, they had some private web application toolkit for building this application. It was not very open. We didn't use any other open-source features for improving that application. After that, they had an IBM content navigator, which is very customizable yet not very user-friendly - especially for our developer. 

The other thing that they could improve is that when you change the workflow definition from the BPM, then when all workflows are started with the older definition there where they have to stay with the older definition and don't see the change for the older workflows. You have to wait for new workflows to start. Changes that you made in the BPM part of the FileNet, especially in the process designer, are not visible for the older workflows, and that's the biggest problem we had besides the user interface.

The solution can be quite expensive. 

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Ahmed Alaswadi - PeerSpot reviewer
Account Technology Specialist & Presales Consultant (Microsoft & IBM) at EBLA

90% of the feedback we receive states that the UI is not very user-friendly.

The icons and images should be bigger. Initially, I felt a bit lost but after a while, I got used to it — with a bit of practice, you can get used to anything.

From my first impression, it just looked like a white page with some small icons. Another thing that is really high in demand here, especially in Qatar, is proper Arabic translation capabilities. Arabic is very high in demand, not just in Qatar but in the Middle East as a whole and Africa. When you translate it into Arabic, the labels and the interface translate pretty poorly — interface only, capability wise, it's fine.

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PauloSousa - PeerSpot reviewer
ECM BPM Senior Team Leader at a marketing services firm with 11-50 employees

This product is still attached to some things from the past, on the way that it was built, and there are some things that should be improved, but those who work with it know how to work around these difficulties.

Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow. You either stop the process and relaunch it at the place that it was, or you're going to leave with a process that is running. There are other products like IBM Lombardi or IBM BPM where it's easy, under certain conditions, to change the running workflows to the new business logic.

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Buyer's Guide
IBM Case Foundation
July 2022
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
621,548 professionals have used our research since 2012.
WS
IT Department Manager at a financial services firm with 1,001-5,000 employees
Buyer's Guide
IBM Case Foundation
July 2022
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
621,548 professionals have used our research since 2012.