There is room for improvement in terms of integrations. It is one of the biggest drawbacks.

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I can only speak from an end-user perspective. I don't know, from the development perspective, what would be improved. From a general improvement perspective, it's probably a little too early to judge as the implementation is still going on.

The pricing is a little bit high. It's gone up in cost.

The response time needs to be better. Every time when you click a link or a button or something, the response could be faster - although, I know it also depends on the network connectivity. However, I've noticed even when we are working on the office network with very good network connectivity, we still feel, a slowness. It could have responded much better or faster.

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The initial setup can be tricky because IBM BPM is not based on a popular stack, and it's difficult to hire a developer for this product. It takes about three months to involve a new member of the team.

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They could provide case studies to investigate and understand the functionality of business processes before development. Additionally, UI needs enhancement in terms of control features.

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The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive. We are currently working well with static solutions.

We looked into the digital framework and decided to email all my thoughts to IBM. I asked what the capability was and if they had a feature-suggesting process that could be deployed in-house, mainly through out-of-the-box features. We discussed the possibility of integrating one other key feature and the ability to notify users and do centralized tooling. This would improve the performance perspective for the end user.

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From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM.

Some of the flows that are developed are end-to-end flows rather than modular flows. With a complex system, such as Customer Due Diligence, there are a lot of reviewers and profiles, and people need to log in and use the same flow again and again, which makes the maintenance of the tool difficult.

The security and testing side of things can be improved. If something can be done to make the latest tools and technologies available for doing the testing from the performance side and security side, it would add a lot of value. Currently, it is very difficult to put all of those tools on top of the closed infrastructure of IBM. Some of the new tools, such as Camunda, have solved this a little bit with the security scan that needs to be done in the DevSecOps pipeline that we are using nowadays.

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IBM BPM's UI is an area with shortcomings where improvements are required.

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The cost of the solution has room for improvement.

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We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM.

In a future release, the solution should add more APIs. That's why we moved to  Mule. It should not be a drastic change. What we found out is in the new release, of IBM, it has completely changed. I would like my old features to run on the new server so that I don't have to migrate some of the APIs.

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The analysis reports could be much better.

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You must have good experience to work with it. It is not that easy. 

Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue.

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I would like to see the user-friendliness improved and the training become free of cost for the solution. I would like to see the front-end support improved because it should be fully integrated and supported.

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Currently, the tool's interface is created using a forklift upgrade, which is proving unhelpful. I hope IBM uses something from IBM Content Navigator to make the interface easier to navigate.

In the past, IBM BPM has worked on certain features to make it a container solution.

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Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM.

For IBM BPM, we have half a million users with their own processes in IBM BPM. Currently, we have a lot of processes, and we have a lot of custom groups for the onsite user to look at and run on their groups. When we add a lot of users at the same time to a group, the process admin is not enough for this, and we need to use the custom interface to do it. So, there are some issues with scalability.

The cost is higher in comparison to that of Camunda, for example.

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It is a really powerful tool, but its entry price is so high, which makes it a very exclusive club for who gets to use it. 

The thing that seemed to be the most intolerable was that you could put lots and lots of users on it, and it worked fine, but if you put lots and lots of developers on it, it sure seemed to have challenges. The biggest challenge was the development because of the Eclipse tool. It just seemed like irrespective of the development team that you put together, whether it had 10 or 50 people, you would end up having to reboot the development server throughout the day when you concurrently had lots of people hammering on the system. The development server just got sluggish. This was true for every project I was on. Once you got more than about five people working on the system at the same time, it would just get slower and slower during development work, and the only way to fix it was to reboot the server. It became just like a routine. Sometimes, we would reboot at lunch or dinner time, which is silly. After the cloud instances started rolling out, I never saw that again. That was probably the one big advantage of the cloud version. Instead of using an independent Eclipse-based process development tool, we moved to web-based process and design. The web-based tool definitely had greater performance than the Eclipse-based tool. I never got onto another project after that with 50 people, so I don't know how the performance is when you get a large team on it, but it definitely seems that the cloud design tool was a massive improvement.

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I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution. Other than that, it's meeting our needs with what the requirements were.

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This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else.

Because when you try and initiate things, we see that it's two different applications. But there's an effort to combine all of these applications and have an overview of internal processes. I believe they are making investments in this part, but they are probably delayed a bit.

Adding a control app or something easier in terms of maintaining the versioning will help. Make it easier to manage the patches so you can just do it and move on to the next one. Every time we tried to meet to do some upgrade of a version of the solution, it was a lot of work. Even minor upgrades always required a significant amount of work in intensities and trials.

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There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers.

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There is room for improvement in the stability. 

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IBM BPM should become cloud-native. It should also add a cloud deployment feature. 

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UI is an area with a shortcoming that needs improvement.

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We place a lot of importance on security and one area they could make improvements in is to definitely increase the vulnerability and security patches to make it more robust and stable. As a financial institution we're always concerned about product and security vulnerabilities, it's an important parameter. The product could be more competitive in terms of cost. 

In a future release, I'd like to see more business related KPIs that can be measured from a digital transformation perspective. If they could build more on analytics reporting and help businesses to derive more benefits out of the solution that would be beneficial. I think they need to probably make it more business friendly and get more insights based on analytics.

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We are a government organization, and we are the largest government power sector in India. We generate around 30% of power in India. Therefore, our processes are quite complex. Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows. While implementing complex workflows, only the process flow diagrams did not help us. We had to write a lot of Java scripts and Java queries to achieve what we wanted. 

Its integration capabilities with the SAP environment have to be improved. At present, we are only talking at the web services environment level. Its price also needs to be improved. It is currently expensive.

Previously, Active Directory required a heterogeneous environment, but now they want a homogeneous environment. We had onboarded employees through Microsoft Active Directory, and now I have to implement Microsoft AD only from the cloud for my vendors.

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The issue that we have is with archiving and housekeeping. They don't have a mechanism to achieve processes, data sources, and data. We are currently struggling in this way and would like to get a solution for it.

Having a document viewer would be helpful. As it is now, the system requirements are such that reviewing documents is on a single page. The problem is that with business nowadays is that there are too many requirements.

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Better reporting. I do not think that we are fully taking advantage of what it already has yet.

I have an interest around the robotic piece, and integrating that with the processes. I think that is certainly a good direction to be going. 

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BPM could be improved with more flexibility in integration and by decreasing the learning curve, which keeps increasing with each new version.

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IBM BPM integrated with Spark UI and the UI is now much better, but they still need to improve the UI because competitors have predefined templates and other additional features. In these competitor's solutions, you are able to use the templates, map your data, and the form is ready to use. With this solution, you need to write a lot of code to have the same quality as the competitor's templates. It would be a benefit to make this platform more towards low-code or no-code. 

The REST web service integration needs to improve by providing other features, such as different security options.

In an upcoming release, they should add video calling capabilities to the solution. I work mainly in the Middle Eastern market and many of the bank companies use video Know-Your-Customer (KYC) to call the customer directly from the BPM tool. They do this for customer verification, such as document and identity authentications. Additionally, every organization at some point would like to send out letters to their customers, for example, welcome letters, but there is no easy way to do it with this IBM BPM. There needs to be a template available or an attachable generated PDF document that can be made easily within this solution.

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It will be good to have the RPA. I learned that that's coming up, the workflows are going to have RPA in them, so I'm looking forward to that.

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IBM could improve the price. It is far too expensive. It would also be useful to be able to implement the product more quickly. The front end is not customised for a good user experience. It does not have an amicable interface.

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We haven't discovered what features could be added, yet. We are still in the early phases, and it has more features than we are using now.

The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together.

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At this point, we're still going through the process of exploring the features that we have. I think we're far from the stage where we can talk about new features.

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Some performance stuff around tasks and indexing. We know that there are changes coming in this space.

A lot of the management stuff: It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards.

Performance in the development environment space. I know that they have been taking it off the desktop version and putting on the web, and it is not 100% yet.

A lot of the features of the product are old. It would be nice to see those updated. They are on the roadmap. Hopefully, they will get around to them at some point.

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When you have to integrate files for enterprise applications. We call them ESIs. This requires a lot of work, because you have to first create the EF file and integration designer, which takes quite some time, before you can be able to consume a website.

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I would like them to make the tool more user-friendly in order to make the development process even simpler. They use an outdated programming language. 

I'd like the tool to be more flexible. It should be modernized a bit. It looks outdated. 

The initial setup can be challenging. 

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IBM BPM can improve the dashboards and reports. It only has two dashboards, and reporting is very difficult to build.

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Integration with web services, especially in the standard version of the product.

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The product has developed considerably since I have used it. At that time, the use of system integration alongside the business process orchestration was cutting edge. Now, there are many more mature offerings including IBM BPM. I believe that the integration work was more difficult than anticipated at the time. Also, the product was orientated towards using other IBM technologies such as their IBM Db2 database technology; the solution didn’t play well with the Microsoft SQL Server and there was a stand-off between the two vendors blaming each other for performance issues.

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The integration could be improved.

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For us, we had the challenge whereby the training was not done properly through a sales partner. The BPM has a partner to deliver, and with our local partner, the training was not properly done, so we were not very comfortable. We never got to a comfort level with the product. We ended up not using it that much. There were missing modules within it. For example, the document management part was missing and we failed to integrate it into our SharePoint. In the end, there was no uptake for the processes that we had put in through it.

The solution as a whole should be simplified due to the fact that it has so many paths. It's difficult for a customer, when you are onboarding this system, to understand all the parts that you have to put together. 

What you buy depends on what you know about it. For example, if it's supposed to then have BlueX and a separate document management platform like FileNet, and a process server and a processing center, decision center, you kind of have to put these things together. And yet, you don't know them due to the fact that you are not an IBM expert. It's not like you can say, "Look, I want in a BPM solution." And then it just comes with everything together.

They should incorporate an API gateway functionality within it to simplify integrations. One of the key issues with IBM, BPM is the integration part. It is not very flexible with integration. For an automation platform, you really need easy integration. If I am going into SharePoint, if I'm going into ERP, those are some of the key things that you have to integrate into. We were doing point-to-point integrations. Within the system, the API gateway and the integration management should be part of the solution.

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I would like it more documentation during the design phase.

We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes. Also, the ability to produce process documentation automatically in a readable manner.

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I'm more on the infrastructure side, not on the development side of it. So I'm not sure I can answer this. It's scalable right now from the infrastructure perspective. But I'm not sure of the development side of it. I'm not a developer.

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The coaches and the user interface are the areas that can be improved a lot. It is good in terms of data processing, but the UI, scripting, and coaches are not very user-friendly and developer-friendly. Performance is always an issue. The scripting and the pattern that it uses are very tedious for new developers to understand, and it takes time to master it in depth.

When comparing IBM BPM with IBM APN, a lot of things are provided out of the box in IBM APN. We don't have to write code or a Java connector to make a functionality work. It would be very helpful and time-saving for developers if IBM BPM is improved in this area to provide many functionalities or drag-and-drop options so that the developers don't have to write the code.

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I would like to see a lot more case studies. 

I'd like to see a lot more of the partners who've adopted these solutions come forward and demonstrate themselves. We have done this in the past where we had our clients at the IBM Think events interconnect, come forward and say, "This is what we've done with Miracle and IBM," and make that presentation known. I'd like to see a lot more of that available on a case by case basis. 

I'd like to see a lot more of the partners come forward and talk about how various partners have assisted them rather than just this is what it is and this is what it can do. Nothing like kicking the tires after you've bought it. Understand where the value is.

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I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales process.

The whole idea of BPM, is to iteratively improve the process, and in order to do that you have to have the Analytics tool with it. A lot of times that doesn't go as far as it should simply because there's a lot more work to be done for that to happen, and just some sort of technical limitations that don't make that as easy as it should be.

I think they are working on it. I'm looking forward to seeing how much of an improvement it will be. They did announce that they have some stuff on the way for this, so I'm hoping it will be good. I think that at the moment, BPM as an industry in general, and IBM in particular, is not differentiating itself enough. I think the hype for it is down a bit, and I think that is a key way that they can reinvigorate the whole thing, by going back to emphasizing the entire cycle and fitting in with business improvement, as opposed to just being a technology with a layer type of thing.

So, that is, in a way, the most important aspect of it, for it to be BPM, as opposed to simply another way to implement a software solution that could be the same as anything else.

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It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this. 

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IBM BPM needs to have a better and modified interface. 

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IBM, as a suite, is becoming more and more obsolete because it obliges the customer to buy multiple tools for the same purpose. For example, BPM is only for architecting the business process workflow, and then you need to integrate it with the DataPower solution to bring in the data. There are also other tools for the process mining part that are not a part of BPM. From a business perspective, to achieve one goal we have to license multiple IBM tools on-premise, whereas there are other competitive tools that are assembled and engineered on one platform, and can be utilized in a much simpler and more seamless way. That is why we're finding it very difficult to continue working with the IBM stack. They need to unify the process landscape into one engine.

AI-enabled BPM tools are more relevant these days, where you use artificial intelligence to understand process pitfalls and you apply that in your process design and logic. I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side.

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It is not user-friendly and requires a knowledgeable and skilled user to work with it. If an end-user has no idea about the technology, they will have difficulties. The product requires the end user to be skilled with prerequisites and have the ability to configure and tailor the product to express the workflow. Most IBM products in layer seven, middleware or the application layer, are not user-friendly.

The workflow is also difficult. In any organization, many departments are involved in the workflow from the start to the end of the procedure. That's why we must be aware of an organization's manual process to reflect it in the product. The product could ask the user questions, and based on the answers, it can develop the workflow, which makes it much easier.

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We didn't do a more thorough investigation to figure out which features were missing. We just decided to go with a more programmatical approach.

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The price and the overall installation process could be improved. 

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I already know what is going to come in the next release because we had a discussion with BPM.

Where it can be improved is Integration. I think that the direction that IBM is taking now, to have something that is much more integrated, that can be seen as one single solution, is clearly the right way.

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I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up.

It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, manually configure a bunch of properties files for your environment. I think if they could streamline all that, so it wasn't a considerable effort to install, that would be very useful. Because from an engineering point of view, you want to spend as little time as possible actually installing a product.

I believe the install was supported by IBM itself. I don't know that we went through a vendor or a partner for that.

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The options for customization could be improved. More customization using your own code would be beneficial.

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If you have a company that doesn't like to have everything ready out of the box and likes the capability of customizing a solution, you'll probably have a problem with this solution. You will need to do customizations on process portal, on your BPM applications ...

If you want to use IBM BPM, you will have to invest a lot of money for licenses and you need to learn that there are limitations in developing applications. You cannot create anything you want. You need to follow all the rules that IBM BPM requires.

For example: you cannot implement modern programming techniques (OOP), microservise architecture. You have services, you have a graphical tool for creating solutions, however, you cannot use this part of the code in other apps freely if you don't use toolkits and it can be sometimes very tricky. 

There are some things that the solution needs to improve upon from a developer's perspective. Software developers that use the eclipse process designer in older versions of BPM have had issues. The eclipse process designer and web process designer are quite different. With a web process designer, they cannot use IntelliSense during the coding in JavaScript. They cannot use some functionalities that weere in previous versions.

From the client's perspective, there are problems with licensing. It is complex especially when you need to do upgrade from old to new version. You will  need to use VPC instead of PVU per core and it is confusing. 

In case we are talking about cloud pack for automation it is good idea and it shoud be the future of automation of business processes but it is not ready yet. There are some functionalities that are missing ( for exampe sql services).I epxect that it will be solved soon.

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Better integration with other products in the automation suite; easier to integrate with IBM's Operational Decision Manager and content management system.

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BPM has always had this challenge: It had this promise to enable non-technical users, business people. That is an area where we, as a business partner, and other business partners, continue to build new tools that sit on top of BPM, to push that level of engagement further and further out to the business side. That's an area that still needs to be improved.

Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction.

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I checked out a session, here at the Think 2018 conference. They basically merged the old BPM with the Case Manager, PFS, etc. That's pretty good, but we need to figure out how we can better use the Case Manager and PFS with that existing business flow.

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One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to cognitive learning and AI put back into the process engine to help.

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It should have a more powerful and faster form builder, also the license is complex using PVUs.

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The user experience, while it has improved, should continue to improve. It should stay on that trajectory. These days, we are all spoiled by applications, like Amazon and Facebook, and stuff we are using in our day-to-day lives. We expect the same experience from enterprise applications as we do from consumer applications. Some of the companies which are leading the charge have minimized the gap of customer experience from consumer to enterprise. IBM and its BPM platform is moving in this direction. It still need to improve, but it's getting there.

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More customization. We like to customize the screens to show more things related to our company. Customization is very important for us; the complexity to build a solution. We need to make changes quickly, and sometimes the IBM team is very slow with the product evolution or changes to the tool. 

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We need process monitoring. It is somewhat complex to monitor all the processes which work.

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The business side says it needs more visibility into the process. Right now it's the basic stuff, that's what they see, but they want to see more features. We are exploring what other possibilities are there. Currently, it shows them where the process is, right on the file, whether the main adjudication system is processing the file or not. But if something fails, they want to see more information, like where exactly it failed, etc.

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Our developers are complaining that it's too complex to maintain. They are struggling to remodel or maintain existing interfaces and integration. 

I've been through the interfaces but the developers find it difficult to get into the code to maintain it, modify it, and customize it.

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We would like to see this product cloud-native, as the market now is moving to both hybrid cloud and multi-cloud deployments. Being cloud-native helps in moving towards this strategy.

We would like to have more flexibility in distributing the workload across different data centers and different locations.

IBM BPM needs to be containerized and managed by K8s. IBM has a great chance in this, especially after the acquisition of RedHat. Making the BPM cloud-native will give great capabilities.

This is the improvement that should be made to all the current tools as Kubernetes is the defacto standard now.

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We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it will be some functionality that the current software does not offer, but we are not at this stage yet.

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Installation and configuration could be simplified. Performance on large scale requirements could also be improved.

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They should include coaches or forms from the back end. We get multiple forms as many implementations are involved, and attaching them to the business processor via phone takes a lot of work. The implementation process could be more accessible.

They should make the integration between BPM and RPA easier. We can have a systematic process using RPA.

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It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients. It's too complex, but it's suitable for the enterprise level.

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The business would like to use the product with a lot less IT and equipment involvement.

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• Development of user interfaces
• Load time (performance) of the user interfaces

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There is a lot of room for improvement of the dashboards.

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User Interface components could be further refined to enhance and extend customizations dictated by end clients.

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I would like to see the solution be able to interact with other customer software solutions. I am referring to interaction with SSP or other applications from the IT customer management database, in respect of integration in the IBM BPM.

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IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed.

One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM.

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The tool needs to offer more configuration options than coding options. Develop the intuitive side to reach some functionalities (help). View full review »

The simulation feature is great and provides a lot of value, but its complex to use. People need a high level of statistics to use it.

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Though I am quite satisfied with the product, and especially the introduction of responsive UI, I still believe that the overall development environment must be desktop based rather web based.

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Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once. 

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Business areas.

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The new web-based IDE has plenty of room for improvement. The constant switch between Eclipse and its web versions can be annoying and confusing.

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Some of the areas that could use improvement in this solution are:

• It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly.
• It should have proper controls for mobile phones and tablets, which enable their access and use flawlessly.
• It should provide in-built services to handle the CSHS Javascript error exceptions.
  
• It should provide in-built tools for proper monitoring, purging, archival, etc.
• There should be proper tools for code management, such as code compare and code merge.

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It's under performance, maybe the moving from one activity to other activity, or one process step to other process step takes awhile. It can be because of the database thing, so it's to do with the database processing. If the processing gets better, it would be more efficient.

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The interface is limited and should improve in the future. We are having to develop an extended application to avoid the limitation in the interface design.

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• The product is extremely complex to use and administrate.
• It can definitely be improved in terms of performance and stability.
• Process versioning was tricky, not straightforward.

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Faster task loading to groups and users is needed.

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We would like better performance and more visibility on each step of the tool.

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There are some things, but nothing off the top of my head. I would have to think about it.

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More features for user management and dynamic role change.

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• Scalability
• Performance

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Finding errors and bugs in the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release.

The solution is pricey and time-consuming to manage.

Technical support needs to be much more helpful. 

It would be useful if IBM could hold calls to help companies with system learning so we could better wrap our arms around the product.

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All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service.

It needs more integration for API management and cloud services. Also, it could maybe use a connection with microservices. 

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There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values, which need to be revisited, as they do not sometimes function properly. However, this is a rare scenario.

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• Import/export of attachments 
• Transfer of attachments to/from JIRA

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An area for improvement would be the user interface of the portal itself.

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The debugging needs improvement. There is some confusion surrounding the debugging.

They should also improve the APIs.

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• The user interface builder could be more powerful and easier to use.
• The real-time process reporting functionality is limited to human activities – there is no visibility over the system tasks.
• IBM BPM uses JavaScript as a programming language for the server-side. I don’t know why it’s not Java, as it’s more powerful and the JavaScript part is translated into Java anyway.
• Sending complex data from the user interfaces to the server side is not achieved easily.

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We had hoped that the product would provide us with plug-ins like Salesforce. Its development environment needs to improve. We expect to see elastic features like containerization. We don't just need an on-prem virtual machine. 

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