Huntress Managed EDR Reviews

My main use case for Huntress Managed EDR is that it lets me sleep at night, knowing that the Huntress team is making sure that all of our devices are protected, and monitoring those alerts means that we don't have to be so worried about it.

A recent situation where Huntress Managed EDR caught something involved an alert we got from a different EDR tool. We had CrowdStrike installed, and while it detected something, it didn't really elaborate, and their SOC team wasn't really all that helpful. So, we reached out to our Huntress support team and asked if they could please look into it for us, and they were able to identify that the file had been quarantined and help walk us through remediation, which was incredibly helpful from the Huntress team.

The remediation from Huntress Managed EDR has been incredibly helpful. I don't have a background in cybersecurity; I come from a networking discipline, so having the remediation assistance from Huntress has made it very easy to ensure that we're doing the right things to make sure that our clients are secure. The availability of Huntress Managed EDR for all major operating systems affects our cybersecurity strategy, as it's one of the reasons why we use Huntress; we need to cover Linux, macOS, and Windows PCs.

By far, the human-led SOC is probably the biggest feature that Huntress Managed EDR offers for us, as we get a ton of noise from some of our AI-first tools, whereas from Huntress, we know that if they're calling, then there's a real problem, as opposed to some of the others where we might have alert fatigue from alerts that end up being nothing.

Huntress Managed EDR has positively impacted our organization primarily by reducing alert fatigue, which has been incredibly useful in the way that we conduct our work. Additionally, it has also led to faster threat response, as we've historically had a hard time reaching anyone over at CrowdStrike, but being able to get a hold of someone at Huntress through the online chat or request for callbacks usually means we have a support person with us in less than ten minutes, which is incredibly helpful.

In terms of alert fatigue, we've probably gone from getting fifteen to twenty non-serious alerts to, with Huntress, pretty much none. We're fairly confident that when Huntress sends over an alert, it's something we need to action right away.

I believe that the new support feature they've added, the managed endpoint protection and response, should be included as part of Huntress Managed EDR. It doesn't make sense for those to be two separate products; it really should be just one product, even if the cost of that one product goes up.

Regarding Huntress Managed EDR's AI capabilities, I didn't even know that the EDR had AI capabilities. I would love to hear more about the AI capabilities and what governance and security is currently in place, as I obviously want to ensure that our client's information isn't being used as training data.

I wouldn't say that any AI is generally trustworthy. I believe a human in the loop is always going to be important. I strongly believe in IBM's decision to make sure that none of its managers let a computer make a decision that a human should make because a computer cannot be held responsible, and I wouldn't want Huntress's AI to be responsible for my clients' security posture. If Huntress decides to follow the path that SentinelOne and CrowdStrike seem to not understand isn't what their clients want, which is handing off their SOC to an AI, then we might be considering other options.

I have been using Huntress Managed EDR for about three years, actually, having started a trial when we were first looking for an EDR solution and I fell in love with it right away. We've run other tests of other EDRs alongside Huntress, and time and time again, Huntress just seems to beat everyone out.

Huntress Managed EDR is more stable than this AI.

The customer support is fantastic.

I previously used CrowdStrike because of their over-reliance on AI.

My experience with pricing involves setup costs that are fine, but licensing is a bit unclear, as I don't know exactly what we're licensing from Huntress outside of just its bare pricing. However, I do think the pricing is a little on the high side.

The twenty-four hour per day human-led SOC support from Huntress Managed EDR is probably the biggest reason why we're on Huntress, so we are keeping that.

My advice to others looking into using Huntress Managed EDR is to never take a call from one of their AIs.

I rate Huntress Managed EDR a nine because I would prefer to see some consolidation in the platform.

I haven't utilized their cybersecurity awareness training because we use KnowBe4 for that, but when it comes to ITDR, EDR, and SIEM, I've used all of those products. I use them fairly regularly with my clients, so we have four different offerings when it comes to EDR: SentinelOne, Sophos, Huntress Managed EDR, and ThreatLocker, which we actually just recently added to our line card.

When it comes to Huntress Managed EDR, it's been my preferred ITDR and EDR because we've had great success utilizing Huntress Managed EDR's own network and security operations center. EDR is a requirement for every business that we work with. A lot of the businesses that we work with usually have something as simple as Webroot, which is more geared towards residential use. I always recommend something more robust when it comes to business-grade EDR. That's been my experience with Huntress Managed EDR—getting people switched over from these really basic antivirus software that they have.

It's been significantly more secure, especially because we get to offload some of the work from our engineers to Huntress Managed EDR's own security operations center. It's helped make our organization more secure, our clients more secure, and also helped offload a significant workload from our engineers.

I actually just had a client who had a breach. They brought us in after the fact and their email was getting locked down by ransomware. I was immediately able to deploy Huntress Managed EDR to help remediate that issue.

Huntress Managed EDR is extremely robust, very secure, and I recommend it to every client that I work with.

Huntress Managed EDR has helped significantly reduce our workload so that our engineers can focus on other tasks at hand. It's been nothing but a great success and a great experience working with Huntress Managed EDR.

Huntress Managed EDR is very easy to deploy. It's our preferred Endpoint Detection and Response and IT Detection and Response for every endpoint. I have not had any issues whatsoever.

Working with their network operations center has been a wealth of knowledge when it comes to remediation. I would give it a ten only because, comparatively to other software that we use, Huntress Managed EDR does the best job.

I actually haven't used their cybersecurity awareness training, so I'm not sure how that really stacks up against the competition. That probably doesn't seem to be a big push for them. I would to see more work being done on the cybersecurity awareness training because we have other preferred products that we could use. I'd like to see them having more focus on that.

It's been about two years.

Huntress Managed EDR is a lot more secure than other antivirus software that our clients typically would have.

A lot of the businesses that we work with usually have something as simple as Webroot, which is more geared towards residential use. I always recommend something more robust when it comes to business-grade EDR. That's been my experience with Huntress Managed EDR—getting people switched over from these really basic antivirus software that they have.

Anytime we install Endpoint Detection and Response, it's anywhere from five to seven minutes per endpoint.

That would probably be a question best answered by one of my engineers. They're actually behind the scenes doing all the actual work. Huntress Managed EDR has been our preferred product when it comes to any endpoint and IT detection and response across the board. We've used SentinelOne, we've used Sophos, we've used ThreatLocker. Huntress Managed EDR is definitely our preferred software.

Huntress Managed EDR has helped significantly reduce our workload so that our engineers can focus on other tasks at hand. It's been nothing but a great success and a great experience working with Huntress Managed EDR.

Pricing is fine. It's in line with other cybersecurity software that are available. SentinelOne is probably more expensive, so Huntress Managed EDR falls somewhere in the middle. We charge our clients fifteen dollars per endpoint, but it's anywhere between seven to fifteen dollars depending on what product we need. Pricing is really in line with what the current market is at.

I don't really have anything negative to say about Huntress Managed EDR or working with them or using their software. I have no feedback to provide there. That's all being taken care of by Huntress Managed EDR. One of my engineers has had experience with their support, but I don't recall what that was specifically. My overall rating for this product is ten out of ten.

My main use case for Huntress Managed EDR is securing our digital estate and providing that same level of security to our customer base. A specific example of how I use Huntress for that purpose is that I leverage the SOC's expertise to analyze events and signals and rely on their advice and guidance on how to proceed with threats in an ever-evolving landscape.

The best features Huntress Managed EDR offers include noise suppression, so they keep their alerts to the absolute minimum. When that alert comes through, I know it is important, whereas other SOCs seem to churn out alerts constantly.

The noise suppression has kept me focused on real issues, so I do not suffer from any alert fatigue with Huntress Managed EDR because when something comes from them, I know it is going to be real and it is going to be something I need to address.

Huntress Managed EDR has positively impacted my organization by reducing effort from the service desk, which no longer has to try and unpick and unravel things that they are probably not best trained for. We are not security analysts; we are support people, and being able to have a helpful group of security analysts on hand provides assurance, saves time, and helps uplift our customers and increase security.

Time saved is definitely one specific outcome I have noticed. While other SOCs churn out maybe ten, fifteen, or twenty alerts a month, I get maybe one alert from Huntress Managed EDR, and that is due to the human element of the investigation, not just forwarding on events from its service but actually having intelligence behind it offered by their human analysis team.

To improve Huntress Managed EDR, I would probably ask for more integrations with other antivirus solutions. They have recently done integration with SentinelOne and have a deep integration with Defender for Endpoint, but offering that integration into the other market leaders in antivirus would increase the product scope.

I have been using Huntress Managed EDR for about eighteen months.

Huntress Managed EDR is very stable.

Huntress Managed EDR's scalability has no issues. It seems very elastic in its approach, and anything I have thrown at it has not caused any issues or disruption. It is very easy to scale.

The customer support for Huntress Managed EDR is superb, being very responsive, very understanding, and very patient.

Positive

I did not previously use a different solution, but I have used other SOCs which came with clients, so I have an understanding of what the other solutions provide.

The product itself is extremely easy to use and to onboard compared with its competitors. There are no additional servers that I require to spin up, and no additional licensing that is required. I can go from zero to hero in a very short space of time.

Using Huntress Managed EDR has not reduced the need for expensive security tools, but it has complemented the tooling that we have. While I still have my security stack in place, I now have dedicated security analysts who are able to navigate that territory and use it effectively.

I do not have any metrics I could share that would help on the return on investment question, but there is definitely a time saving. Before, I would have to try and work through security events myself when I am not a security analyst. Now having a SOC to lean on in these events who is going to give me clear, concise answers is a significant time saver.

I was not involved in the pricing discussions.

Before choosing Huntress Managed EDR, I evaluated quite a few options. Blackpoint springs to mind, but this was some time ago.

I have nothing negative to say about my main use case or how my team interacts with Huntress Managed EDR because Huntress Managed EDR is superb. All our interactions with them from account management to support to their product integration are all excellent.

I have nothing else to add about the features.

To those looking to use Huntress Managed EDR, my advice is to give it a trial. Look at the dashboards, check out the reports, engage the support team, and see for yourself what it is like.

I have nothing else to add about the needed improvements or any other features I wish Huntress Managed EDR would offer.

After deploying Huntress Managed EDR, I would say it took almost immediate effect to start improving my organization's security because as soon as the telemetry starts flowing towards their organization, I can see the signals being investigated, providing assurance almost overnight that there is now a team looking at these events where before there was none.

I rate Huntress Managed EDR a solid eight. I choose an eight because of the integration I mentioned earlier, where it is definitely going to benefit from some more integration with other antivirus product vendors, and also because there is always going to be room to improve.

My main use case for Huntress Managed EDR is having a 24/7 backed SOC to protect all our clients. Huntress Managed EDR is configured with Defender for 100% of our client base as a specific example of how I use it with my clients.

The best feature Huntress Managed EDR offers is EDR. The integration with Microsoft stands out to me in the features of Huntress Managed EDR, not referring to BDR.

The integration with Microsoft benefits my organization and workflow because, with Evolve IT being a Microsoft partner, having an EDR product that integrates seamlessly with Microsoft is hugely beneficial. The remediation is visible through logs within Microsoft.

Huntress Managed EDR has positively impacted my organization. The positive impact looks like improvements in security; having the backing of a 24/7 SOC for a small team at Evolve IT was the reason why we went with the partnership with Huntress initially.

I cannot say anything, even something small, that could make Huntress Managed EDR even better for my organization, as not having any experience with other products like CrowdStrike or SentinelOne MDR makes it hard to determine what could be improved. We are very happy with the features it provides and the security and the partnership in general.

I have been using Huntress Managed EDR for two years.

Huntress Managed EDR is stable.

Huntress Managed EDR is very scalable.

The customer support is excellent. I would rate the customer support on a scale of one to ten as a ten.

Positive

I did not previously use a different solution.

Huntress Managed EDR is very easy to use from the portal; the various portals, the EDR, the ThreatOps, the SOC, they are all very easy to navigate on the main portal page.

I have seen a return on investment in terms of time saved, definitely. I do not have metrics around it, but we did not have the ability to offer a 24/7 SOC prior to Huntress Managed EDR.

My experience with pricing, setup cost, and licensing shows that pricing is competitive, the setup cost was minimal, and the licensing model is good, with the account manager that we have being very proactive in pushing us onto the greater discount tiers when available to us.

I evaluated other similar solutions before choosing Huntress Managed EDR, specifically CrowdStrike and Arctic Wolf. The partnership and the community aspect of Huntress was a draw early on when comparing Huntress with CrowdStrike and Arctic Wolf regarding providing proactive protection against threats.

I rate Huntress Managed EDR overall as a nine out of ten because nothing is 100% perfect. Huntress Managed EDR is a solution specifically for the SMB market as 100% of our clients have Huntress Managed EDR deployed. The fact that Huntress Managed EDR is fully managed 24/7 has affected my workload positively when it comes to triaging and managing alerts, allowing me the peace of mind knowing that whenever Huntress Managed EDR is deployed at one of our clients, that site is backed by the SOC, which is invaluable for a small company at Evolve.

Using Huntress Managed EDR has not necessarily helped reduce the need for expensive security tools or hiring expensive security analysts, as we were always going to have a solution whether it was Huntress Managed EDR or CrowdStrike or SentinelOne MDR. My advice to others looking into using Huntress Managed EDR is to get on board as soon as possible. My company has a business relationship with this vendor beyond being a customer, as we are a reseller and partner. I rate Huntress Managed EDR overall as a nine out of ten.

Huntress Managed EDR is used for endpoint protection for our customer base, as we are a managed service provider.

Huntress Managed EDR performs well when it comes to SOC analysis.

Using Huntress Managed EDR has helped us reduce the need for expensive security tools or to hire expensive security analysts.

We are able to utilize additional tools that Huntress offers, which gives us better pricing and ensures that our technicians are not spending a lot of time looking at security logs and can focus on day-to-day service efforts.

The fact that Huntress Managed EDR is fully managed by Huntress 24/7 has made it easier for us and ensures that our technicians can have a normal workday when it comes to triaging and managing alerts.

We utilize the ability to automatically remediate low-severity threats.

The automatic remediation feature works well, and we have not run into any problems or issues with it.

Reporting for Huntress Managed EDR could be better.

There has been no instability such as downtime regarding Huntress Managed EDR.

Technical support and customer support have been contacted regarding Huntress Managed EDR.

They are very responsive and knowledgeable when it comes to support.

Positive

Huntress Managed EDR was easy to deploy.

We were able to deploy Huntress Managed EDR within a matter of minutes.

One person can deploy Huntress Managed EDR.

SentinelOne has been used as an alternative to Huntress Managed EDR.

Huntress Managed EDR has a more mature SOC compared to SentinelOne, so we prefer Huntress Managed EDR because of that maturity.

Huntress Managed EDR has improved our company's overall security.

The benefits of Huntress Managed EDR were seen almost immediately after deploying it.

Huntress Managed EDR is a good solution for SMBs.

The pricing for Huntress Managed EDR is reasonable.

Maintenance for Huntress Managed EDR would only be agent updates, but that is pretty much automated.

Huntress Managed EDR receives a rating of eight on a scale from one to ten.

I use Huntress Managed EDR on all my clients' PCs across our organization and others. Even when clients decline the service, I install it on their machines to enhance overall security, providing it for free to those who cannot afford it. I ensure every device under our management has this protection.

Our Huntress deployment is considered hybrid because it requires an agent on each machine to communicate with the Huntress Security Operations Center and then display the information on a centralized dashboard. This setup allows me to monitor the status of all my machines remotely. 

I immediately recognized the benefits of Huntress Managed EDR. One week after deploying it for my clients, it detected potentially harmful applications on one computer and protected approximately 300 other machines from infection.

Huntress Managed EDR is extremely user-friendly, featuring a simple interface and effortless endpoint installation. The software seamlessly integrates with my RMM, automating installation on new devices.

Huntress has begun offering its services to individuals, indicating expansion beyond the Small and Medium-sized Business market. Its increasing popularity and necessity, even for Managed Service Providers like myself, highlight its value as an essential tool in today's environment.

Huntress's 24/7 monitoring has simplified my workload when triaging managed alerts. Being able to assure my clients that their information is constantly being monitored by a dedicated associate significantly enhances my credibility and provides them with peace of mind.

Huntress's ability to automatically remediate low-level threats proved invaluable when one of our internet-connected computers was infected. By isolating the compromised machine from the network, they effectively prevented the threat from spreading.

Huntress has improved our security significantly by 90 percent. Previously, relying solely on virus protection with its limited DAT file left vulnerabilities, particularly to code-based attacks, potentially exposing my customers to risks.

Based on my experience, Huntress surpasses its competitors in terms of user-friendliness and proactive protection, making a switch unlikely.

The EDR is the most valuable feature. I use the EDR from Huntress exclusively. I know that when something happens, they'll contact me or ensure that it's addressed, even if I'm asleep. So, if I wake up and something has happened overnight, it's already been taken care of before I even get out of bed.

Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation. Ideally, remote installation through an RMM tool would be seamless, but current limitations necessitate direct user intervention and admin rights. Streamlining this process for a more user-friendly experience would significantly enhance the product's appeal to Mac users.

I have been using Huntress Managed EDR for two years.

Huntress Managed EDR is stable. I have not experienced any lagging, crashing, or downtime.

Scaling Huntress is simple; I can manage up to a thousand devices without issue. I handle around 300 devices, but a new partnership is likely to double or triple that number. I'm confident I can scale further and accommodate more clients and devices as needed.

One of my customers experienced a phishing attack where they clicked on a link that installed remote access software on their machine. This new tactic bypasses traditional security measures like EDR and antivirus software because it doesn't rely on malware. I contacted Huntress support, not because their software was at fault, but to inform them of this emerging threat. I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.

Positive

I have used several antivirus solutions, including Webroot, Bitdefender, and Panda, but Huntress Managed EDR is the best and makes me feel the most secure.

Deployment is straightforward, thanks to Ventura. I created a script that automatically installs on all my devices.

I implemented Huntress myself.

The cost is somewhat high because I'm a small business owner with a limited user base. However, alternative solutions are similarly priced, so cost is not a significant factor when considering the Huntress product.

I believe Huntress offers competitive pricing overall. While I wish I could leverage a more extensive client base for a better rate, our current pricing reflects our company's growth stage. Relocating from California to Montana led to client loss, and we are rebuilding our clientele. I anticipate the cost will decrease as we expand, but I find the current price acceptable.

After evaluating approximately 15 different companies and reviewing all their demos, I determined that Huntress Managed EDR was the most robust and user-friendly option for both the client and the Managed Service Provider.

I would rate Huntress Managed EDR nine out of ten. They have a Huntress Hub, but it could benefit from improved marketing. Launched a few months ago, it's still a bit rough around the edges, but I appreciate the user-friendly dashboards. I've never had any issues with the agents, and the new feature preventing users from removing them is a welcome improvement. This prevents accidental removals, which I've encountered before, and enhances security.

We utilize a variety of tools to ensure comprehensive security. Multiple security measures are essential for in-depth defence. Network scanning for open ports is one technique supplemented by specialized software for vulnerability assessment and other security tasks.

Maintenance has not been required because I have not had any issues with the Huntress agents.

My main use case for Huntress Managed EDR is endpoint protection for all of our clients. A specific example of how I use Huntress Managed EDR for endpoint protection with my clients is that it is a standard for all of our managed clients, and we deploy it on every endpoint.

The best feature Huntress Managed EDR offers is real-time response from the SOC. My experience with the SOC's response time has been impressive, as we had an incident on a Saturday, and the Huntress SOC team discovered it and alerted us of the incident, allowing us to quickly address it and remediate it.

Huntress Managed EDR has positively impacted my organization by protecting our clients from possible threats and users taking the wrong action, enabling us to mitigate against known threats that were stopped. One specific outcome where Huntress Managed EDR made a big difference is that we have definitely had fewer incidents of cyberattacks within the organization due to the implementation of Huntress Managed EDR.

The fact that Huntress Managed EDR is fully managed 24/7 has made a big impact on my workload when it comes to triaging and managing alerts, as it allows our engineers to focus on proactive work and client satisfaction. We make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, and the impact on the workforce has been significant because it allows our engineers to focus on client-specific needs.

Using Huntress Managed EDR has helped reduce the need for expensive security tools and to hire expensive security analysts, which is important for our organization because it keeps the level of security heightened and across the top of all of our clients' minds.

I have been using Huntress Managed EDR for about five years.

Huntress Managed EDR is stable.

There have been no issues with Huntress Managed EDR's scalability as we have increased in user count.

The customer support for Huntress Managed EDR is excellent.

We have used other EDR solutions, and Huntress Managed EDR compares really well with those; in some instances, it has discovered threats that other EDR tools have not.

My experience with pricing, setup cost, and licensing is that I was told it was straightforward as that was before my time, with my company having already implemented Huntress Managed EDR before my arrival.

I would rate Huntress Managed EDR a ten out of ten. I chose this rating because it has really intervened when other security tools have failed and saved us from possible breaches and long weekends of hard work from our engineers.

Using Huntress Managed EDR is fairly easy once it is configured and you have all your baseline configurations tested; after that, it requires very minimal involvement. I evaluate Huntress Managed EDR as a great fit for the SMB market, especially where there is little IT personnel within the business, as the solution complements the security stack.

I would definitely give Huntress Managed EDR a try and test it in your environments to see the benefit.

As an MSP, I am hoping Huntress Managed EDR will help protect my customers against emerging threats.

I am most concerned about 365 accounts being compromised, and I hope Huntress Managed EDR will step in if there are any attacks taking place on any of the machines, or any sort of cyber attack.

Even in just the first day, I can see how Huntress Managed EDR is going to benefit us, particularly in how the reporting side of it will benefit my company and how we approach customers.

The reporting from Huntress Managed EDR will help my company by allowing us to prove to customers how threats are being dealt with and what threats are coming, giving us the opportunity to provide better services around the particular threats the customer has coming their way.

The availability of Huntress Managed EDR for all major operating systems makes things easier for my organization's cybersecurity strategy, but I cannot say it influences my plans.

From my short experience so far, the best features of Huntress Managed EDR include a portal that is very clean and very easy to navigate, the installation is very easy, it seems to be very lightweight, and the reporting I have received so far is quite good.

The lightweight design of Huntress Managed EDR and the reporting have impressed me considerably because many products we have looked at in the past and present try to provide a lot of information at any one time, and Huntress Managed EDR's portal seems to have a good balance between information that we need to know and not filling the screens up unnecessarily with information that we do not need there.

At the moment, I have not used Huntress Managed EDR long enough for anything to come up, but so far the support has been excellent and the product seems really good; I do not have anything to say about improvement at the moment.

I have been using Huntress Managed EDR for about a day.

From what I have seen, Huntress Managed EDR is running smoothly without any issues.

Huntress Managed EDR looks scalable and seems to be able to grow with my organization.

The customer support has been fantastic, although I have not interacted with them yet.

I would rate the customer support of Huntress Managed EDR a 10.

I did not use a different solution before choosing Huntress Managed EDR.

From my initial impression, pricing, setup cost, and licensing seem to be very competitively priced for the product.

It is too soon to tell if I have seen a return on investment.

From my initial impression, pricing, setup cost, and licensing seem to be very competitively priced for the product.

The only other option I have looked at before choosing Huntress Managed EDR is Defender.

The availability of Huntress Managed EDR for all major operating systems makes things easier for my organization's cybersecurity strategy, but I cannot say it influences my plans.

My advice for others looking into using Huntress Managed EDR is to set up the trial and have a look for themselves. I have given this review an overall rating of 9.

We use Huntress Managed EDR for threat hunting with our clients to try to keep their environment safe and make sure that if there's any kind of bad activity going on, we can try to find out about it early enough and take proactive steps. 

We know our client's environment really well, and so we want to make sure that we are thinking about all things before remediating. If it is something that's really critical, Huntress will isolate the system so that it can't do any additional damage, but we generally remediate ourselves. 

The ability for their team to remediate is a nice feature.

Huntress Managed EDR has helped me reduce the need for expensive security tools or to hire expensive security analysts. Their security operation center, their SOC, does do a lot of the legwork for us, and we rely on their team to do the first round of troubleshooting.

For us, Huntress Managed EDR has been a game changer for the SMB market. The way they price their solution is friendly to the SMB, and it brings high-powered tools to the SMB space.

It's great to have Huntress Managed EDR alert us if something happens after hours. We have engineers on standby, but we do rely on them to be watching outside of normal business hours.

We would love for Huntress Managed EDR to ingest logs from Microsoft Sentinel. Microsoft Sentinel is another SIM tool that produces logs, and we would want Huntress to be able to ingest those so that we can watch our clients through Huntress using the Huntress tools. I also would love for them to make their new SIM tool reports much more robust. They are currently way too simplified, and we need to have something better to send to our compliance clients.

We have been using Huntress Managed EDR since its inception, starting in 2015.

Huntress Managed EDR is extremely stable, and it's very lightweight on the systems.

They are very active in the managed service provider community, and their support team is excellent.

Positive

The setup is very easy to deploy.

We operate in pods, so different service pods can do it. More than one person does it. It's not a project team, as individual managed service pod members can do it.

For security awareness training, we use KnowBe4, and we use a different SIM tool, but I prefer not to name that at this point. I am very happy to see Huntress Managed EDR adding the security awareness training, the ITDR, and the SIM tool. Those are all things that I'm really excited to see scale into. They needed to do that to help the industry. 

On a scale of one to ten, I rate Huntress Managed EDR a ten.

We rely on it as our Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR) solution. We rely on them to monitor any attacks and vulnerabilities.

Huntress serves as a live Security Operations Center (SOC) for our managed endpoint protection, eliminating the need to manually scan logs and pick up on triggers.

The deployment via our RNN was very easy. Their portal is excellent and very easy. It is easy to look at any alerts they alert us on. They are very thorough and provide step-by-step instructions on how to remediate. Many items have a one-click remediation where we do not even need to do anything. They have good reporting.

It is an excellent solution for the SMB market. Their main goal was always to provide top-notch security for the 99% with a great price point, and they do that very well.

Huntress Managed EDR provides a level of security expertise we cannot offer in-house, all at a competitive price point.

They have got eyes on our security 24/7. We normally work nine hours a day. We have on-call techs, but they are not sitting there just looking at security boards all day. We get alerted when there is an issue. It saves us a lot of time.

We make use of Huntress' ability to automatically remediate low-severity threats, and it works well. It has given us back time. We do not have to check in with those low-level things. We can just trust them to resolve them.

Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. That is huge. As an MSP, you cannot rely on just baseline AV anymore. You need more complex EDR solutions, and it saves us from having to hire in-house and rely solely on one or two people. We have a team of experts.

There has been a good peace of mind for us internally. Thankfully, we have not had any issues where we have had to rely on them internally, but there has been great peace of mind as we see what they have done for our customers.

It started improving our organization's security immediately after the deployment.

The customer support provided by Huntress is impeccable. Their product is easy to deploy and manage, and the portal setup for Managed Service Providers is excellent. A lot of companies do not do that very well. Top to bottom, they have been an excellent partner.

The ease of use is significant, as is the range of issues they identify, allowing us to focus on other tasks. Their technical team is knowledgeable and easy to work with. They are easy to get hold of. 

We have been working on it, but their Rio agent has been having some issues trying to repair itself. I do not know how much of that is on their agent versus some of the things that we have had in place which might have complicated things. It could be due to our existing setups. 

Additionally, the alert emails differ in format, making automated processing in our PSA more challenging. The alert emails that they send out with the different portions of their product sometimes are not similarly formatted, which makes automatically processing those alerts a bit more difficult in our PSA.

I have been using Huntress Managed EDR for about four years.

We have encountered some minor issues recently with the Rio service; however, these are the first in four years, so I would not significantly reduce my rating of their stability.

We have not experienced any limitations or scalability issues.

We probably have around 3,000 to 4,000 endpoints.

Huntress's customer support is exceptional. They are friendly, easy to contact, and very responsive. I would rate them a ten out of ten.

Positive

We did not use any other similar solution.

It is Software as a Service. The initial setup was straightforward, taking only a few hours. We just followed the documentation.

In terms of maintenance, lately, we have been having some issues with the Rio service, but this is the first one we have had maintaining it in probably the four years we have had it. It seems like we are coming up with a solution, so it is very low maintenance.

The deployment required only one person, and no third-party consultants, integrators, or resellers were involved.

The cost-effectiveness of Huntress is much better compared to BlackPoint. Although Huntress does not offer all the finer details that BlackPoint does, it remains much more competitive in pricing.

We evaluated BlackPoint before choosing Huntress. We chose Huntress for the price and ease of use.

They both do a pretty decent job. We had more issues with BlackPoint running their portal. It is a bit clunky.

I am not a security expert, but in the times that I have had to interact with their SOC teams, Huntress's SOC team is much friendlier and much easier to get hold of than BlackPoint's. Their support is much more responsive.

I would absolutely recommend Huntress to other users. If you are considering it, go for it. It has been awesome.

I would rate it a ten out of ten.