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reviewer2783688 - PeerSpot reviewer
Director, Information Technology & Technology Strategy at a consultancy with 51-200 employees
Real User
Top 20
Dec 2, 2025
Trusted monitoring has strengthened threat hunting and improved confidence in our defenses
Pros and Cons
  • "Huntress Managed EDR has improved our security posture and has provided peace of mind for myself as well as the firm partners that our security stance can not only meet the minimum requirements but actually positions us well to protect our environment from modern and emerging threats."
  • "Improvements for Huntress Managed EDR really come down to the user interface online, which is less polished than I would like."

What is our primary use case?

My main use case for Huntress Managed EDR is providing threat hunting and remediation on top of Microsoft Defender.

What is most valuable?

Huntress Managed EDR offers simple deployment, quick ingestion, and a support team that is second to none.

As soon as the agents are installed, they start ingesting signals and data points, and there is no tuning or effort that my team or I need to take after installing an agent in order for it to start checking in and be monitored by Huntress Managed EDR.

Huntress Managed EDR has improved our security posture and has provided peace of mind for myself as well as the firm partners that our security stance can not only meet the minimum requirements but actually positions us well to protect our environment from modern and emerging threats.

I appreciate that Huntress Managed EDR detects signals and alerts on anything potentially suspicious.

What needs improvement?

Improvements for Huntress Managed EDR really come down to the user interface online, which is less polished than I would like. However, I am more focused on the functionality of the product, and that is where it already shines, and I find they deliver incredible value.

For how long have I used the solution?

I have been using Huntress Managed EDR for six months.
Buyer's Guide
Huntress Managed EDR
March 2026
Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,376 professionals have used our research since 2012.

What do I think about the stability of the solution?

Huntress Managed EDR is stable.

What do I think about the scalability of the solution?

I find Huntress Managed EDR to be very scalable, as it is simple to deploy agents and there is nothing we need to do aside from deploying the agent.

How are customer service and support?

Huntress Managed EDR customer support is top notch and always responsive.

I would rate the customer support for Huntress Managed EDR a nine on a scale of one to ten.

Which solution did I use previously and why did I switch?

I previously used SentinelOne provided by a third-party managed service provider that we are no longer using. This necessitated a change, which provided the leverage I needed to get the partners to reevaluate the products we were using.

How was the initial setup?

I have had no issues with pricing, setup costs, or licensing. Huntress Managed EDR pricing was on par, setup was simple, and licensing is straightforward.

What was our ROI?

I currently have no specific metrics to provide regarding return on investment.

Which other solutions did I evaluate?

Before choosing Huntress Managed EDR, I evaluated other options including SentinelOne and Blackpoint Cyber, along with all the common EDR providers of the day.

What other advice do I have?

Huntress Managed EDR is a key part of our security strategy.

Huntress Managed EDR improvements really come down to the user interface online, which is less polished than I would like. However, I am more focused on the functionality of the product, and that is where it already shines, and I find they deliver incredible value.

I rate Huntress Managed EDR a nine because there is always room for improvement that prevents it from being a perfect ten for me.

Huntress Managed EDR is deployed in our organization with a hybrid setup, using both on-premises and public cloud. For our public cloud environment, we use Microsoft Azure.

Huntress Managed EDR is very easy to use. If Huntress Managed EDR identifies something suspicious, an alert is raised, and my team gets notified. We log into the Huntress Managed EDR console and review what has been flagged.

I evaluate Huntress Managed EDR as an ideal vendor for the SMB market. It is very easy to deploy, requires minimal overhead on compute resources, is easy to work with, and acquiring licensing is straightforward. All in all, Huntress Managed EDR is a great partner for SMB.

Huntress Managed EDR has not reduced our workload since we were not reviewing and triaging 24/7 to begin with, but it has expanded our ability within the organization even during non-business hours.

I have used and evaluated other similar solutions, notably Blackpoint Cyber. I would argue they were a bit more detailed in the service provided, but when it comes to overall usability and a simple approach to using the product, Huntress Managed EDR is head and shoulders above.

In terms of cost-effectiveness, I find Huntress Managed EDR to be in the sweet spot compared to offerings by other providers. Huntress Managed EDR is not the cheap provider and is not the expensive provider.

I do not combine the use of Huntress Managed EDR with other solutions. Huntress Managed EDR is our sole EDR and MDR provider.

My advice for others looking into using Huntress Managed EDR is to not overthink it. It is a deceptively simple, yet effective tool at mitigating or reducing cybersecurity threats in your environment.

There is no business relationship with Huntress Managed EDR beyond being a customer.

I would rate Huntress Managed EDR a nine overall.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 2, 2025
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Hal Abramovitch - PeerSpot reviewer
Director Of Technology at Live Oak IT Partners
Real User
Top 10
Dec 2, 2025
Lightweight endpoint protection has reduced support tickets and improves security monitoring
Pros and Cons
  • "After deploying Huntress Managed EDR, it took no time to start improving my organization's security."
  • "It would be nice if Huntress Managed EDR started adding additional features that some of the other competitors have, but obviously, to keep it lightweight, they cannot pack too much into it."

What is our primary use case?

My main use case for Huntress Managed EDR is for malware and EDR protection for endpoints. I use Huntress Managed EDR for endpoint protection in my environment on Windows and Mac devices, as it integrates with Defender and protects devices from threats.

What is most valuable?

The best features Huntress Managed EDR offers is that it is extremely easy to deploy and it is lightweight as it integrates with Defender on Windows devices, and then it operates independently on Mac. Because it is easy to deploy, it does not affect people too much.

Huntress Managed EDR has positively impacted my organization, as we switched from a past solution when we went to them in the first place and it was much better. Since switching to Huntress Managed EDR, it is a much more lightweight install, and the previous tool we had was constantly causing weird issues on computers because it was absorbing all the resources and causing slowdowns.

I have noticed measurable improvements such as fewer support tickets for the installation issues that the non-Huntress product that we used to use would cause.

What needs improvement?

It would be nice if Huntress Managed EDR started adding additional features that some of the other competitors have, but obviously, to keep it lightweight, they cannot pack too much into it. Quality of life improvements could be made.

I think some device control, such as USB ports in general or maybe being able to do privileged access management via Huntress Managed EDR would be nice. We use another tool for that, so it would be great if they had their own module for it that would work via the agent that they are already installing.

For how long have I used the solution?

I have been using Huntress Managed EDR for about five years.

What do I think about the stability of the solution?

Huntress Managed EDR is stable.

What do I think about the scalability of the solution?

Huntress Managed EDR scales very well, and even the pricing gets a little cheaper as you reach different tiers.

How are customer service and support?

Support for Huntress Managed EDR is good, but we do not have to use them very often, which is probably also a good thing.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used Bitdefender and switched to Huntress Managed EDR because of the problems we were having that affected devices.

How was the initial setup?

There is no setup cost with Huntress Managed EDR, and the licensing is about a dollar per device.

What was our ROI?

I have not seen a return on investment specifically. It is replacing a tool, and the other tool it was replacing was more expensive at about 50 cents per device, which shows how much it is saving us.

Which other solutions did I evaluate?

I have used and evaluated other similar solutions. We have tested Bitdefender, SentinelOne, and Sophos. Huntress Managed EDR, compared to Bitdefender, SentinelOne, and Sophos, stands out as much more lightweight than the others.

What other advice do I have?

It impacts my day-to-day operations or the user experience for my team because it is all done through scripting, and there is no manual labor involved in deploying it. It is set through the EDR portal when a threat is actually detected. It integrates with our ticketing system, so Huntress Managed EDR sends it straight there.

Huntress Managed EDR is really good for the SMB, small and medium business market. As a managed service provider, I know we get tiered discounts for purchasing as a non-MSP, but small and medium businesses would get those same benefits of price, and the quality is there. Huntress Managed EDR is fully managed 24/7, which affects my workload positively when it comes to triaging and managing alerts because it is great that they are monitoring since we are light staffed on weekends, holidays, and after hours. It is great that they are that front line for any of those major threats that come through.

We do not handle low severity threats with Huntress Managed EDR, but we do handle the medium and critical threats. There are definitely more expensive EDR tools out there, but we have additional tools in place, including Huntress Managed EDR offering additional tools. We definitely have not reduced the need for security, and we do not have a security analyst, but we have people on staff with some training in that aspect.

Huntress Managed EDR has affected my organization's overall security positively. Being relatively cost-effective, it goes out there on all of them and constantly looks for threats. After deploying Huntress Managed EDR, it took no time to start improving my organization's security. The improvement was immediate.

I would say to definitely go for Huntress Managed EDR. It is a great product. My company does not have a business relationship with this vendor other than being a customer. I found this interview fine overall, but the AI voice chatbot is not great. I would rate this review an 8.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 2, 2025
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March 2026
Learn what your peers think about Huntress Managed EDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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AshPatel - PeerSpot reviewer
Managing Director at KAN iT
Real User
Top 5
Dec 3, 2025
Managed security has reduced my workload and has enabled me to offer stronger client protection
Pros and Cons
  • "Huntress Managed EDR has positively impacted my organization because I can confidently tell clients that I am offering a best-in-class, state-of-the-art MDR solution incorporated within my offerings."
  • "One area where Huntress Managed EDR can improve is in alerting."

What is our primary use case?

My main use case for Huntress Managed EDR is that I am an MSP, so I have incorporated Huntress Managed EDR into my offering for all my clients as a default MDR solution. This means that any client machines which I manage always have Huntress Managed EDR installed on them for managed detection and response.

A quick, specific example of how I use Huntress Managed EDR for one of my clients involves a client in health services where Huntress Managed EDR found that they were storing passwords in plain text in Excel files on their client machines. Huntress Managed EDR pointed this out to me, and I spoke with the client to let them know about the potential security risk of those files being present, and we resolved the issue.

My main use case for Huntress Managed EDR is that it actually provides a fully autonomous solution, so I do not have to worry about day-to-day operations or manually going through all the logs and antivirus alarms to check whether all my clients are secure or not. I can rely on Huntress Managed EDR to alert me of any abnormalities or anomalies and to help resolve any issues.

What is most valuable?

The best feature of Huntress Managed EDR is its integrations and scripting capabilities. When I install RMM on my client machine, my RMM has a policy set up to install Huntress Managed EDR on the client machine straight away. This process installs Huntress Managed EDR, turns on all the antivirus features, updates, and manages signatures on the client machines, and it produces all the data into the Huntress Managed EDR platform for me to access.

The integrations and scripting that Huntress Managed EDR offers make my work significantly easier because I do not have to install Huntress Managed EDR specifically on every single client machine individually. My RMM, which is Gorilla, has defined policies, scripts, and integration with Huntress Managed EDR. I only need to map the client in Huntress Managed EDR organization with my Gorilla client, and I can create policies to install Huntress Managed EDR automatically when Gorilla is installed on the client machine. This greatly streamlines my workload, allowing me to manage Huntress Managed EDR installation and reinstallation directly from both Gorilla and the Huntress Managed EDR platform.

Huntress Managed EDR has positively impacted my organization because I can confidently tell clients that I am offering a best-in-class, state-of-the-art MDR solution incorporated within my offerings. This means my clients do not need to purchase any other antivirus or MDR solution or pay me separately for any additional security, creating a strong value proposition and enhancing my competitive position.

What needs improvement?

One area where Huntress Managed EDR can improve is in alerting. Recently, one of the RMMs I use went crazy and was flagged by Windows Defender antivirus as a Trojan. However, I was not alerted by Huntress Managed EDR about the Trojan detected on my computer, though Windows Defender quarantined it. Huntress Managed EDR indicated this is a normal behavior, but I would prefer to be alerted whenever there is any incident involving Windows Defender on any machines, regardless of the status of the incident.

For how long have I used the solution?

I have been using Huntress Managed EDR for about three years or more.

What do I think about the stability of the solution?

Huntress Managed EDR is stable so far.

What do I think about the scalability of the solution?

Huntress Managed EDR is easy to scale; it is automatic.

How are customer service and support?

My experience with customer support has been good; I have been assigned an account manager, and I have no complaints.

Which solution did I use previously and why did I switch?

Before choosing Huntress Managed EDR, I considered SentinelOne, but I did not evaluate the MDR side of it. I was using SentinelOne's EDR side for about three to four years before switching to Huntress Managed EDR.

What was our ROI?

While I do not have specific measurable metrics to share, I can say that I have seen a return on investment since I do not need another staff member to manage the alerts or threats from any client machines, which means money and time saved.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing has been very straightforward, as Huntress Managed EDR pricing is clear, the setup cost is transparent, and licensing is easy to understand.

What other advice do I have?

The cloud provider I use is Huntress.

Using Huntress Managed EDR is straightforward; I only need to install it on the client machine, and then I have access to the Huntress Managed EDR platform to view all the relevant information in one place.

The fact that the solution is fully managed by Huntress Managed EDR 24/7 has significantly reduced my workload regarding triaging and managing alerts, providing me with assurance and peace of mind that all my network and computers are secured.

I do take advantage of Huntress Managed EDR's ability to automatically remediate low-severity threats, which has reduced my workload related to security operations because I do not have to continuously monitor all my client machines for all alerts.

My advice to others looking into using Huntress Managed EDR is that it is a very robust solution that offers great value for money at a very good price. I would rate my overall experience with this solution a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Dec 3, 2025
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IT Account Manager at Les Olson Company
MSP
Top 10
Dec 4, 2025
Managed detection has reduced our workload and has strengthened client security operations
Pros and Cons
  • "Huntress Managed EDR has helped significantly reduce our workload so that our engineers can focus on other tasks at hand."

    What is our primary use case?

    I haven't utilized their cybersecurity awareness training because we use KnowBe4 for that, but when it comes to ITDR, EDR, and SIEM, I've used all of those products. I use them fairly regularly with my clients, so we have four different offerings when it comes to EDR: SentinelOne, Sophos, Huntress Managed EDR, and ThreatLocker, which we actually just recently added to our line card.

    When it comes to Huntress Managed EDR, it's been my preferred ITDR and EDR because we've had great success utilizing Huntress Managed EDR's own network and security operations center. EDR is a requirement for every business that we work with. A lot of the businesses that we work with usually have something as simple as Webroot, which is more geared towards residential use. I always recommend something more robust when it comes to business-grade EDR. That's been my experience with Huntress Managed EDR—getting people switched over from these really basic antivirus software that they have.

    It's been significantly more secure, especially because we get to offload some of the work from our engineers to Huntress Managed EDR's own security operations center. It's helped make our organization more secure, our clients more secure, and also helped offload a significant workload from our engineers.

    I actually just had a client who had a breach. They brought us in after the fact and their email was getting locked down by ransomware. I was immediately able to deploy Huntress Managed EDR to help remediate that issue.

    What is most valuable?

    Huntress Managed EDR is extremely robust, very secure, and I recommend it to every client that I work with.

    Huntress Managed EDR has helped significantly reduce our workload so that our engineers can focus on other tasks at hand. It's been nothing but a great success and a great experience working with Huntress Managed EDR.

    Huntress Managed EDR is very easy to deploy. It's our preferred Endpoint Detection and Response and IT Detection and Response for every endpoint. I have not had any issues whatsoever.

    Working with their network operations center has been a wealth of knowledge when it comes to remediation. I would give it a ten only because, comparatively to other software that we use, Huntress Managed EDR does the best job.

    What needs improvement?

    I actually haven't used their cybersecurity awareness training, so I'm not sure how that really stacks up against the competition. That probably doesn't seem to be a big push for them. I would to see more work being done on the cybersecurity awareness training because we have other preferred products that we could use. I'd like to see them having more focus on that.

    For how long have I used the solution?

    It's been about two years.

    What do I think about the stability of the solution?

    Huntress Managed EDR is a lot more secure than other antivirus software that our clients typically would have.

    Which solution did I use previously and why did I switch?

    A lot of the businesses that we work with usually have something as simple as Webroot, which is more geared towards residential use. I always recommend something more robust when it comes to business-grade EDR. That's been my experience with Huntress Managed EDR—getting people switched over from these really basic antivirus software that they have.

    How was the initial setup?

    Anytime we install Endpoint Detection and Response, it's anywhere from five to seven minutes per endpoint.

    What about the implementation team?

    That would probably be a question best answered by one of my engineers. They're actually behind the scenes doing all the actual work. Huntress Managed EDR has been our preferred product when it comes to any endpoint and IT detection and response across the board. We've used SentinelOne, we've used Sophos, we've used ThreatLocker. Huntress Managed EDR is definitely our preferred software.

    What was our ROI?

    Huntress Managed EDR has helped significantly reduce our workload so that our engineers can focus on other tasks at hand. It's been nothing but a great success and a great experience working with Huntress Managed EDR.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is fine. It's in line with other cybersecurity software that are available. SentinelOne is probably more expensive, so Huntress Managed EDR falls somewhere in the middle. We charge our clients fifteen dollars per endpoint, but it's anywhere between seven to fifteen dollars depending on what product we need. Pricing is really in line with what the current market is at.

    What other advice do I have?

    I don't really have anything negative to say about Huntress Managed EDR or working with them or using their software. I have no feedback to provide there. That's all being taken care of by Huntress Managed EDR. One of my engineers has had experience with their support, but I don't recall what that was specifically. My overall rating for this product is ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
    Last updated: Dec 4, 2025
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    reviewer2783697 - PeerSpot reviewer
    Director, System Operations at a computer software company with 11-50 employees
    Real User
    Top 10
    Dec 2, 2025
    Managed alerts have cut noise and now a dedicated team handles real threats for our clients
    Pros and Cons
    • "I have nothing negative to say about my main use case or how my team interacts with Huntress Managed EDR because Huntress Managed EDR is superb."

      What is our primary use case?

      My main use case for Huntress Managed EDR is securing our digital estate and providing that same level of security to our customer base. A specific example of how I use Huntress for that purpose is that I leverage the SOC's expertise to analyze events and signals and rely on their advice and guidance on how to proceed with threats in an ever-evolving landscape.

      What is most valuable?

      The best features Huntress Managed EDR offers include noise suppression, so they keep their alerts to the absolute minimum. When that alert comes through, I know it is important, whereas other SOCs seem to churn out alerts constantly.

      The noise suppression has kept me focused on real issues, so I do not suffer from any alert fatigue with Huntress Managed EDR because when something comes from them, I know it is going to be real and it is going to be something I need to address.

      Huntress Managed EDR has positively impacted my organization by reducing effort from the service desk, which no longer has to try and unpick and unravel things that they are probably not best trained for. We are not security analysts; we are support people, and being able to have a helpful group of security analysts on hand provides assurance, saves time, and helps uplift our customers and increase security.

      Time saved is definitely one specific outcome I have noticed. While other SOCs churn out maybe ten, fifteen, or twenty alerts a month, I get maybe one alert from Huntress Managed EDR, and that is due to the human element of the investigation, not just forwarding on events from its service but actually having intelligence behind it offered by their human analysis team.

      What needs improvement?

      To improve Huntress Managed EDR, I would probably ask for more integrations with other antivirus solutions. They have recently done integration with SentinelOne and have a deep integration with Defender for Endpoint, but offering that integration into the other market leaders in antivirus would increase the product scope.

      For how long have I used the solution?

      I have been using Huntress Managed EDR for about eighteen months.

      What do I think about the stability of the solution?

      Huntress Managed EDR is very stable.

      What do I think about the scalability of the solution?

      Huntress Managed EDR's scalability has no issues. It seems very elastic in its approach, and anything I have thrown at it has not caused any issues or disruption. It is very easy to scale.

      How are customer service and support?

      The customer support for Huntress Managed EDR is superb, being very responsive, very understanding, and very patient.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I did not previously use a different solution, but I have used other SOCs which came with clients, so I have an understanding of what the other solutions provide.

      How was the initial setup?

      The product itself is extremely easy to use and to onboard compared with its competitors. There are no additional servers that I require to spin up, and no additional licensing that is required. I can go from zero to hero in a very short space of time.

      What about the implementation team?

      Using Huntress Managed EDR has not reduced the need for expensive security tools, but it has complemented the tooling that we have. While I still have my security stack in place, I now have dedicated security analysts who are able to navigate that territory and use it effectively.

      What was our ROI?

      I do not have any metrics I could share that would help on the return on investment question, but there is definitely a time saving. Before, I would have to try and work through security events myself when I am not a security analyst. Now having a SOC to lean on in these events who is going to give me clear, concise answers is a significant time saver.

      What's my experience with pricing, setup cost, and licensing?

      I was not involved in the pricing discussions.

      Which other solutions did I evaluate?

      Before choosing Huntress Managed EDR, I evaluated quite a few options. Blackpoint springs to mind, but this was some time ago.

      What other advice do I have?

      I have nothing negative to say about my main use case or how my team interacts with Huntress Managed EDR because Huntress Managed EDR is superb. All our interactions with them from account management to support to their product integration are all excellent.

      I have nothing else to add about the features.

      To those looking to use Huntress Managed EDR, my advice is to give it a trial. Look at the dashboards, check out the reports, engage the support team, and see for yourself what it is like.

      I have nothing else to add about the needed improvements or any other features I wish Huntress Managed EDR would offer.

      After deploying Huntress Managed EDR, I would say it took almost immediate effect to start improving my organization's security because as soon as the telemetry starts flowing towards their organization, I can see the signals being investigated, providing assurance almost overnight that there is now a team looking at these events where before there was none.

      I rate Huntress Managed EDR a solid eight. I choose an eight because of the integration I mentioned earlier, where it is definitely going to benefit from some more integration with other antivirus product vendors, and also because there is always going to be room to improve.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: Dec 2, 2025
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      reviewer2354151 - PeerSpot reviewer
      Business Development Specialist at a tech consulting company with self employed
      Real User
      Top 10
      Dec 8, 2025
      Managed protection has provided 24/7 SOC coverage and supports a small team with seamless defense
      Pros and Cons
      • "Huntress Managed EDR has positively impacted my organization, with improvements in security and the backing of a 24/7 SOC for a small team at Evolve IT being the reason why we went with the partnership with Huntress initially."

        What is our primary use case?

        My main use case for Huntress Managed EDR is having a 24/7 backed SOC to protect all our clients. Huntress Managed EDR is configured with Defender for 100% of our client base as a specific example of how I use it with my clients.

        What is most valuable?

        The best feature Huntress Managed EDR offers is EDR. The integration with Microsoft stands out to me in the features of Huntress Managed EDR, not referring to BDR.

        The integration with Microsoft benefits my organization and workflow because, with Evolve IT being a Microsoft partner, having an EDR product that integrates seamlessly with Microsoft is hugely beneficial. The remediation is visible through logs within Microsoft.

        Huntress Managed EDR has positively impacted my organization. The positive impact looks like improvements in security; having the backing of a 24/7 SOC for a small team at Evolve IT was the reason why we went with the partnership with Huntress initially.

        What needs improvement?

        I cannot say anything, even something small, that could make Huntress Managed EDR even better for my organization, as not having any experience with other products like CrowdStrike or SentinelOne MDR makes it hard to determine what could be improved. We are very happy with the features it provides and the security and the partnership in general.

        For how long have I used the solution?

        I have been using Huntress Managed EDR for two years.

        What do I think about the stability of the solution?

        Huntress Managed EDR is stable.

        What do I think about the scalability of the solution?

        Huntress Managed EDR is very scalable.

        How are customer service and support?

        The customer support is excellent. I would rate the customer support on a scale of one to ten as a ten.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        I did not previously use a different solution.

        How was the initial setup?

        Huntress Managed EDR is very easy to use from the portal; the various portals, the EDR, the ThreatOps, the SOC, they are all very easy to navigate on the main portal page.

        What was our ROI?

        I have seen a return on investment in terms of time saved, definitely. I do not have metrics around it, but we did not have the ability to offer a 24/7 SOC prior to Huntress Managed EDR.

        What's my experience with pricing, setup cost, and licensing?

        My experience with pricing, setup cost, and licensing shows that pricing is competitive, the setup cost was minimal, and the licensing model is good, with the account manager that we have being very proactive in pushing us onto the greater discount tiers when available to us.

        Which other solutions did I evaluate?

        I evaluated other similar solutions before choosing Huntress Managed EDR, specifically CrowdStrike and Arctic Wolf. The partnership and the community aspect of Huntress was a draw early on when comparing Huntress with CrowdStrike and Arctic Wolf regarding providing proactive protection against threats.

        What other advice do I have?

        I rate Huntress Managed EDR overall as a nine out of ten because nothing is 100% perfect. Huntress Managed EDR is a solution specifically for the SMB market as 100% of our clients have Huntress Managed EDR deployed. The fact that Huntress Managed EDR is fully managed 24/7 has affected my workload positively when it comes to triaging and managing alerts, allowing me the peace of mind knowing that whenever Huntress Managed EDR is deployed at one of our clients, that site is backed by the SOC, which is invaluable for a small company at Evolve.

        Using Huntress Managed EDR has not necessarily helped reduce the need for expensive security tools or hiring expensive security analysts, as we were always going to have a solution whether it was Huntress Managed EDR or CrowdStrike or SentinelOne MDR. My advice to others looking into using Huntress Managed EDR is to get on board as soon as possible. My company has a business relationship with this vendor beyond being a customer, as we are a reseller and partner. I rate Huntress Managed EDR overall as a nine out of ten.

        Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller, Partner
        Last updated: Dec 8, 2025
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        Raymond C. - PeerSpot reviewer
        Director of Operations at a tech services company with 201-500 employees
        Reseller
        Top 10
        Dec 4, 2025
        Managed detection has reduced analyst workload and has improved security for our clients
        Pros and Cons
        • "The benefits of Huntress Managed EDR were seen almost immediately after deploying it."
        • "Reporting for Huntress Managed EDR could be better."

        What is our primary use case?

        Huntress Managed EDR is used for endpoint protection for our customer base, as we are a managed service provider.

        What is most valuable?

        Huntress Managed EDR performs well when it comes to SOC analysis.

        Using Huntress Managed EDR has helped us reduce the need for expensive security tools or to hire expensive security analysts.

        We are able to utilize additional tools that Huntress offers, which gives us better pricing and ensures that our technicians are not spending a lot of time looking at security logs and can focus on day-to-day service efforts.

        The fact that Huntress Managed EDR is fully managed by Huntress 24/7 has made it easier for us and ensures that our technicians can have a normal workday when it comes to triaging and managing alerts.

        We utilize the ability to automatically remediate low-severity threats.

        The automatic remediation feature works well, and we have not run into any problems or issues with it.

        What needs improvement?

        Reporting for Huntress Managed EDR could be better.

        What do I think about the stability of the solution?

        There has been no instability such as downtime regarding Huntress Managed EDR.

        How are customer service and support?

        Technical support and customer support have been contacted regarding Huntress Managed EDR.

        They are very responsive and knowledgeable when it comes to support.

        How would you rate customer service and support?

        Positive

        How was the initial setup?

        Huntress Managed EDR was easy to deploy.

        We were able to deploy Huntress Managed EDR within a matter of minutes.

        What about the implementation team?

        One person can deploy Huntress Managed EDR.

        Which other solutions did I evaluate?

        SentinelOne has been used as an alternative to Huntress Managed EDR.

        Huntress Managed EDR has a more mature SOC compared to SentinelOne, so we prefer Huntress Managed EDR because of that maturity.

        What other advice do I have?

        Huntress Managed EDR has improved our company's overall security.

        The benefits of Huntress Managed EDR were seen almost immediately after deploying it.

        Huntress Managed EDR is a good solution for SMBs.

        The pricing for Huntress Managed EDR is reasonable.

        Maintenance for Huntress Managed EDR would only be agent updates, but that is pretty much automated.

        Huntress Managed EDR receives a rating of eight on a scale from one to ten.

        Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
        Last updated: Dec 4, 2025
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        PeerSpot user
        Brady Phenicie - PeerSpot reviewer
        Owner at Phenicie Business Management
        Real User
        Top 5
        Jan 26, 2025
        Automatically remediates low-level threats while improving security
        Pros and Cons
        • "The EDR is the most valuable feature."
        • "I immediately recognized the benefits of Huntress Managed EDR."
        • "Huntress has improved our security significantly by 90 percent."
        • "Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation."
        • "Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation."
        • "Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation."

        What is our primary use case?

        I use Huntress Managed EDR on all my clients' PCs across our organization and others. Even when clients decline the service, I install it on their machines to enhance overall security, providing it for free to those who cannot afford it. I ensure every device under our management has this protection.

        Our Huntress deployment is considered hybrid because it requires an agent on each machine to communicate with the Huntress Security Operations Center and then display the information on a centralized dashboard. This setup allows me to monitor the status of all my machines remotely. 

        How has it helped my organization?

        I immediately recognized the benefits of Huntress Managed EDR. One week after deploying it for my clients, it detected potentially harmful applications on one computer and protected approximately 300 other machines from infection.

        Huntress Managed EDR is extremely user-friendly, featuring a simple interface and effortless endpoint installation. The software seamlessly integrates with my RMM, automating installation on new devices.

        Huntress has begun offering its services to individuals, indicating expansion beyond the Small and Medium-sized Business market. Its increasing popularity and necessity, even for Managed Service Providers like myself, highlight its value as an essential tool in today's environment.

        Huntress's 24/7 monitoring has simplified my workload when triaging managed alerts. Being able to assure my clients that their information is constantly being monitored by a dedicated associate significantly enhances my credibility and provides them with peace of mind.

        Huntress's ability to automatically remediate low-level threats proved invaluable when one of our internet-connected computers was infected. By isolating the compromised machine from the network, they effectively prevented the threat from spreading.

        Huntress has improved our security significantly by 90 percent. Previously, relying solely on virus protection with its limited DAT file left vulnerabilities, particularly to code-based attacks, potentially exposing my customers to risks.

        Based on my experience, Huntress surpasses its competitors in terms of user-friendliness and proactive protection, making a switch unlikely.

        What is most valuable?

        The EDR is the most valuable feature. I use the EDR from Huntress exclusively. I know that when something happens, they'll contact me or ensure that it's addressed, even if I'm asleep. So, if I wake up and something has happened overnight, it's already been taken care of before I even get out of bed.

        What needs improvement?

        Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation. Ideally, remote installation through an RMM tool would be seamless, but current limitations necessitate direct user intervention and admin rights. Streamlining this process for a more user-friendly experience would significantly enhance the product's appeal to Mac users.

        For how long have I used the solution?

        I have been using Huntress Managed EDR for two years.

        What do I think about the stability of the solution?

        Huntress Managed EDR is stable. I have not experienced any lagging, crashing, or downtime.

        What do I think about the scalability of the solution?

        Scaling Huntress is simple; I can manage up to a thousand devices without issue. I handle around 300 devices, but a new partnership is likely to double or triple that number. I'm confident I can scale further and accommodate more clients and devices as needed.

        How are customer service and support?

        One of my customers experienced a phishing attack where they clicked on a link that installed remote access software on their machine. This new tactic bypasses traditional security measures like EDR and antivirus software because it doesn't rely on malware. I contacted Huntress support, not because their software was at fault, but to inform them of this emerging threat. I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        I have used several antivirus solutions, including Webroot, Bitdefender, and Panda, but Huntress Managed EDR is the best and makes me feel the most secure.

        How was the initial setup?

        Deployment is straightforward, thanks to Ventura. I created a script that automatically installs on all my devices.

        What about the implementation team?

        I implemented Huntress myself.

        What's my experience with pricing, setup cost, and licensing?

        The cost is somewhat high because I'm a small business owner with a limited user base. However, alternative solutions are similarly priced, so cost is not a significant factor when considering the Huntress product.

        I believe Huntress offers competitive pricing overall. While I wish I could leverage a more extensive client base for a better rate, our current pricing reflects our company's growth stage. Relocating from California to Montana led to client loss, and we are rebuilding our clientele. I anticipate the cost will decrease as we expand, but I find the current price acceptable.

        Which other solutions did I evaluate?

        After evaluating approximately 15 different companies and reviewing all their demos, I determined that Huntress Managed EDR was the most robust and user-friendly option for both the client and the Managed Service Provider.

        What other advice do I have?

        I would rate Huntress Managed EDR nine out of ten. They have a Huntress Hub, but it could benefit from improved marketing. Launched a few months ago, it's still a bit rough around the edges, but I appreciate the user-friendly dashboards. I've never had any issues with the agents, and the new feature preventing users from removing them is a welcome improvement. This prevents accidental removals, which I've encountered before, and enhances security.

        We utilize a variety of tools to ensure comprehensive security. Multiple security measures are essential for in-depth defence. Network scanning for open ports is one technique supplemented by specialized software for vulnerability assessment and other security tasks.

        Maintenance has not been required because I have not had any issues with the Huntress agents.

        Which deployment model are you using for this solution?

        Hybrid Cloud
        Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
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        Buyer's Guide
        Download our free Huntress Managed EDR Report and get advice and tips from experienced pros sharing their opinions.
        Updated: March 2026
        Buyer's Guide
        Download our free Huntress Managed EDR Report and get advice and tips from experienced pros sharing their opinions.