Huntress Managed EDR Reviews

Over the years, Huntress has gained many features, but initially, it was the foothold detection that drew us to the solution. It excels at uncovering persistent threats that evade other security measures. Our staff often compares it to a baseball backstop: you might not hit every pitch, and the catcher might miss a ball, but the backstop is there to prevent a disaster. In the same way, Huntress acts as a safety net, a team of experts searching for threats that slip past other security layers.

We observed threat actors continually refining their attack methods against the managed endpoints of our diverse clientele. We sought a security tool that avoided exaggerated claims of absolute protection. We understand that perfect security doesn't exist. Instead, we prioritized finding a partner with integrity and a genuine commitment to the SMB security mission, both for our clients and the broader community. Even before becoming an investor and customer, Huntress impressed us with their educational approach. They actively engage the MSP community, providing valuable knowledge, training, and insights into current threats. Their focus on raising security awareness before securing contracts resonated deeply with us. We admire their company culture and approach.

Our client base presents a mixed deployment landscape. Some, particularly those in manufacturing, maintain significant on-premises infrastructure. In contrast, others have fully embraced the cloud and haven't adopted serverless technologies like the ones we offer. Therefore, our platform must cater to this diverse range of deployment models.

Huntress was likely the easiest tool we've ever deployed. It's low-touch, and we didn't anticipate any problems. The worst-case scenario would be an issue with their internet connection, but otherwise, it requires minimal interaction with the machines. Users are unaware of its background operation; it doesn't make changes or enforce rules initially, making the rollout very smooth. We even deployed it internally before broader implementation to familiarize ourselves and ensure it wouldn't cause any harm. My confidence stemmed from its ease of use and the high quality of its product.

It is a cost-effective solution for the SMB market. It allows us to keep our costs competitive while ensuring optimal protection for our clients. Additionally, it instills a sense of quality and reliability in our operations. After all, we are human, and mistakes are inevitable. Huntress provides peace of mind for the MSP side by helping us mitigate those potential oversights.

We observed the benefits of Huntress within the first two weeks of deployment. We discovered several previously unknown aspects of the managed environment. Subsequently, after implementing the change to simply push them out of their base stack, we were able to quickly identify well-responding machines, those requiring attention, and malfunctioning Wi-Fi protection. This process effectively illuminated areas requiring improvement from a management perspective.

The fact that the Huntress system is managed 24/7/365 is extremely helpful for our workloads. Our staff typically works from seven in the morning to five in the afternoon, so there's only a small overlap with Huntress' coverage. However, we greatly benefit from them keeping an eye on things and being able to alert us in the middle of the night if something suspicious happens. We're very thankful for their round-the-clock monitoring, as it saves us from having to keep our staff up late or hire additional workers for overnight hours. This, in turn, saves us money on labor costs.

There’s a feature that allows us to automatically remediate low-severity threats, and we have enabled it for certain clients. This feature has significantly reduced the number of minor issues that our SOC team would usually deal with, freeing them to focus on higher-level threats and more strategic tasks.

Huntress has significantly improved our security posture. Their team provides exceptional vigilance, staying informed about emerging threats and tracking the tactics of bad actors. We've seen numerous instances where they've detected threats just as they activated. In some cases, we simply isolated the affected machine, while in others it didn't require such immediate action. Remarkably, a month later, the FBI contacted us to inquire about one of these potential threats. Fortunately, thanks to Huntress' swift intervention, there was no actual danger. This experience highlights their cutting-edge expertise, not just in technology, but also in understanding the evolving tactics of cybercriminals. They consistently stay ahead of the curve, or at least keep pace with, the ever-changing threat landscape.

Huntress helps to reduce the need for expensive security tools and analysts. We have a superior base layer compared to just offering a standalone product. While it is a tool, it's also a product and service that includes access to the Huntress team's expertise. Their threat operations team monitors potential threats, so we don't need to dedicate our own time and resources to analyzing logs and information. They essentially do it for us.

Finding cost-effective security partners is crucial, as we navigate competing demands. Some clients expect high effectiveness and demonstrably high value, while other vendor tools see rising costs. It's key to identify partners who deliver demonstrably good value for our investment, maximizing our effectiveness through optimized time and resource allocation.

We begin to see improvements in our company's security within two days of deployment. Pushing the installation requires minimal effort. Typically, suspicious activity becomes apparent within the first 24 to 48 hours, which the system highlights immediately. After a week or two, the system learns usage patterns and adapts to the environment, providing us with a comprehensive understanding of our security posture. By then, we've proactively addressed any identified issues, resulting in a swift and efficient security monitoring process.

Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients. However, what truly convinced us to make it a core part of our security stack, instead of just deploying it selectively based on specific needs, was Huntress' introduction of Managed AV. This allowed us to replace our basic antivirus solution often Windows Defender for our predominantly Windows environment with a more robust option managed by Huntress. Managed AV essentially made Huntress our new baseline antivirus, replacing Windows Defender, while still allowing us to utilize premium solutions like SentinelOne for specific situations. Ultimately, this shift enabled us to expand our footprint from around 400-500 machines to an impressive 4,600.

I'd like Huntress to implement a component that can analyze network traffic for specific sites. This involves deploying network sensors that monitor beyond just endpoint data, which they currently gather, and identity information through their 365 integration. This additional layer would offer site-level visibility, allowing us to detect suspicious traffic even on devices where the Huntress endpoint agent can't be installed. For example, in manufacturing environments, network devices and IoT devices might not be compatible with the agent. Comprehensive site-wide visibility would significantly enhance our security posture.

I have been using Huntress for around four years.

Huntress is stable. We have not encountered any issues.

Easy scalability that requires minimal time investment from us. Their platform readily handles our needs.

We've been using their service for years now with minimal technical issues. However, I've contacted their technical support several times, usually regarding security-related alerts. In some cases, it was a matter of needing clarification, while other times we simply couldn't find the relevant documentation. We wanted additional information about these alerts to improve our understanding and prevent future issues. Sometimes they get busy and their response time is slow but the quality of their service is great.

Previously, we used a variety of security solutions, but none specifically addressed the gap where users require items to be forwarded to other security layers. We solely relied on antivirus software or various EDR solutions at the time. We simply made the most of those tools available. Huntress did replace antivirus programs like Bitdefender and Webroot for us. Because we could utilize Managed AV, we no longer needed those other products. In that sense, it did take their place. However, Huntress entered the market to fill a previously unmet need and created a new market segment.

The initial deployment was smooth, even when we encountered some misalignments between our expectations and reality, or when we had to adjust initial assumptions. Fortunately, we were able to rectify these issues quickly by modifying the agents. For example, if an agent was assigned to the wrong client, we could make a prompt correction.

Overall, the deployment was very straightforward thanks to the ease of using PowerShell. The developers did a fantastic job making the process as user-friendly as possible.

One person was required for the deployment.

We handled the deployment internally, leveraging our existing RMM tool which already manages and deploys other software.

Huntress boasts a high return on investment. This translates to needing fewer staff dedicated to analyzing security tools, which is a significant benefit for us. Consequently, labor costs associated with incident monitoring decrease. Additionally, it provides a dedicated Security Operations Center team that continuously monitors for threats. Essentially, it's like getting two solutions for the price of one. I imagine the reduction in personnel costs would at least cover half the expense of incident investigation and response, which are typically more costly with other solutions. Overall, the ROI from Huntress is evident in our daily operations. The peace of mind and improved sleep Huntress brings are invaluable.

While other options have emerged since Huntress' arrival, I believe it still offers the best value for the features and services it provides.

Many alternative security solutions originated from the enterprise market, resulting in high pricing that didn't fit our MSP pricing model for smaller clients. Additionally, while existing antivirus vendors offered bolted-on MSP options, standalone SOC services often lacked cost-effective models per endpoint. At the time, nothing quite like Huntress existed in the market.

I would rate Huntress ten out of ten.

Huntress is doing exactly what we need. However, we haven't fully explored its potential for expansion. Previously, my main request was Microsoft 365 integration, which they are now working on. We're currently conducting some early pilot tests with it. In essence, that integration addressed the major gap I identified.

Most multi-tenant tools involve a dashboard, user interface, and the ability to create sub-organizations or child accounts. Each child account has access to all purchased products under its parent account. The key requirement is ensuring machines are accurately tagged to their respective companies. While infrequent, maintaining these tags involves verifying their correctness and fixing minor issues, such as typos or inconsistencies. This applies to most multi-tenant tools, not specific to Huntress. However, Huntress simplifies this process compared to other solutions. Unlike requiring uninstallation or redeployment in other tools, Huntress allows seamless correction and movement of tagged machines, minimizing errors and streamlining management.

As long as we understand the platform's capabilities and the value it provides, we can avoid any misconceptions. I believe many MSPs tend to get overly excited about any new tool. We've faced similar challenges in the past, so it's crucial to remember that this isn't a "deploy and forget" solution. While the platform simplifies the process significantly, some effort is still required on our end to ensure proper configuration before deployment. It's more of a "set it and manage" tool compared to the others we use. Therefore, understanding the product, its position in our security stack, and how it complements existing tools is essential. We need to know how to explain its role and support it effectively for our clients. That's the key takeaway. Knowing its place in the security stack is fundamental.

We use the solution as our antivirus.

We were looking for a more lightweight solution for an antivirus. We've had some in the past that have been really hard to either install, uninstall, and work with. Huntress integrated right in with Microsoft Defender, and it worked perfectly.

The automatic remediation is the most valuable feature for us. It works great. If our team can't look at an issue exactly at the moment, it's just good to know that there's Huntress that can come in and be able to remediate most, if not all, issues. If there's something that needs a further look at, we can automate the alerts. It's proven to be a lot more efficient than other antiviruses we've worked with in the past.

It's easy to use Huntress overall. I haven't had too many issues. I haven't really had to contact or support with anything. So far, so good.

Huntress is a solution tailored specifically for the small and medium business market. It sits on top of Windows Defender, so you do not have to have either expertise or other software. It works well as a standalone client. 

Removal, specifically, has been very, very nice. Others have been clunky when it comes to removing files or the application itself. Huntress has the uninstall option straight from the admin portal. That's been a great great feature.

We've witnessed the benefits of Huntress both immediately after we deployed it, and after some time. The ease of use was noticed immediately. But then, eventually, when it comes to either losing a client or having someone who's left having to remove it from their machine, just having the ability to uninstall very seamlessly becomes very useful.

The solution is fully managed by Huntress 24/7. It's reduced our workload in terms of triaging or managing alerts. It's very much reduced the attention to detail that we've needed to have, especially since it's such a reputable company. We feel confident in having them remediate some issues so that we don't have to be looking at them all the time.

Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a smaller business. Not having to purchase larger software has been great.

I don't know if our organizational security has drastically improved. However, it has done what it needs to do. We haven't lost security; we've maybe become more secure with it. That said, just having that presence of mind, knowing that we do have a very sophisticated team and product behind us, has been wonderful. 

The integration with our RMM could be better. That's been one of the tougher things. Having more availability to integrate with RMM is what we need right now. Even though we can create a script, it doesn't always work as seamlessly as it should. 

I've used the solution for about a year. 

The stability has been great. We've had no issues. 

I haven't had the chance to scale. However, there seem to be no issues with scaling up or down. 

The availability of SOC-team support is great. They are friendly and offer good advice. It's not as big of a company as other solutions, yet the support team seems to be on top of things. 

In terms of ongoing support, there has only been one or two times when we wanted some further clarity on a remediation that had been completed. That was about it. The ease of communication is great. You aren't on hold and you aren't passed around to different people. Their support is pretty state-of-the-art.

Positive

We have previously used SentinelOne and Sophos. We switched over to Huntress completely and no longer use them. We primarily switched based on pricing.

The initial setup was really easy. It just sits on top of Windows Defender, so it was very easy. After that, just configuring the the different profiles and policies that we wanted to apply had to be done, and that was a very easy process. The deployment itself took about a week. 

In terms of maintenance, so far, it auto-updates. 

Might have had a third party assist in the implementation. 

The cost-effectiveness of Huntress, compared to other solutions, is much greater. The pricing is good. It's where it should be.

We did shop around a bit. However, with the price, it was a pretty easy decision.

I'd rate the solution ten out of ten. 

New users should mostly ensure that they know that this product is going to stand on top of Windows Defender and integrate with it. If someone is utilizing Windows Defender, they just need to ensure that they know that this product has to operate with Windows Defender to get its full capability.

We use Huntress to safeguard our endpoints as an additional security layer complementing our traditional antivirus solution. If the primary antivirus fails to identify a threat, Huntress is a crucial backup that fulfills our security requirements.

The Huntress interface is relatively easy to use. I had little to no training and had not used Huntress enough to navigate its website or fully understand its use case. It was simple to use.

Huntress is great for small and medium business markets. The value is excellent as well. It is a cost-effective solution, and the integration pieces that we're using with it are phenomenal.

I saw the true potential of Huntress a month after we implemented it.

Huntress's 24/7 monitoring has been invaluable for triaging and managing alerts. The platform handles most of the monitoring, allowing us to focus on understanding the alerts, their nature, functionality, and the detected threats. This approach has significantly improved our efficiency in this area.

Huntress's ability to automatically remediate low-severity threats has streamlined our workflow process, making it faster to respond.

Huntress has helped us reduce the need for expensive security tools or to hire costly security analysts. We're not big enough to have a large SOC team, so this has helped us until we can reach that level of growth.

Huntress helps protect our endpoints when traditional antivirus is not enough. So, we will rely heavily on it when our traditional antivirus software does not catch the threat.

The features of Huntress that I found helpful are the one-click remediation piece and the ability for me to reach out to their customer service reps and get this under control when there is a threat. I see it as a great way to isolate and remediate on the fly quickly. We did have a use case for that recently that worked out well.

I requested Huntress customer support to implement a feature enabling me to email myself generated reports or alerts, which I could then forward to our client. While this specific feature was unavailable, Huntress customer service successfully assisted us in obtaining the necessary email information. To enhance the platform, I suggest adding a feature to forward Huntress's recommended response directly to the client, ensuring their clear understanding of the gathered information.

I have been using Huntress for one and a half years.

Huntress offers super reliable and rock-solid performance. We have not encountered any troubleshooting issues or problems with the software; it works as expected.

The cloud-based nature of Huntress management allows for exceptional scalability. We can easily add licenses or agents as needed, and we haven't encountered any scaling limitations thus far.

I contacted Huntress technical support once about a ransomware attack, and they responded promptly and effectively. We contained the attack within an hour.

Positive

The Huntress pricing is an excellent value for what the product provides. It's a managed EDR solution with fair features, and I think it's great.

We have considered other solutions. The other EDR solution we considered was SentinelOne. We did look at SentinelOne, but we did not make a choice.

I did not choose Huntress. When I started a year and a half ago, Huntress was already implemented. However, with Huntress already implemented, it made it very clear that, given what we had recently worked on with one of our clients, Huntress was our best choice.

I would rate Huntress ten out of ten.

We have experienced no maintenance requirements with Huntress, as our RMM solution automates most processes. Consequently, we do not need to address deployment, maintenance, or troubleshooting issues related to Huntress; it functions seamlessly.

New users need to be prepared for incident responses from Huntress. If they do not have an incident response plan, they need to create one first so they can handle and remediate quickly for their clients.

We use their EDR platform and their MDR platform. By implementing Huntress, we wanted to add another layer of security to our workstations across all of our clients.

Threat protection on the endpoints and great customer support are some of the benefits. There is a great vendor relationship. We could see its benefits pretty immediately. They work well with you. They are very attentive, and they make sure that their partners get whatever support they need.

It has reduced the triage time. When they do find an alert or an issue, many times, they post an accurate resolution, so my technicians do not have to investigate to determine a resolution. It is already outlined for them.

Huntress has the ability to automatically remediate low-severity threats. We use this feature in some cases and not in all cases. It works well when we have used it. It has impacted our workload and security. The faster you can fix the security issue, the better off you are.

Using Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. It is important. It is hard to maintain a security staff.

We are much more secure today than before starting to use Huntress.

It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.

Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers.

We started with them at least four years ago.

I have not seen any stability-related issues so far.

It is very scalable.

They are very good. They are very fast to respond, especially in emergencies. They have great support. I would rate them a 10 out of 10.

Positive

We were using Bitdefender. We switched because Huntress was more comprehensive and had 24/7 SOC.

We use their cloud portal, and we deploy from there. I was involved in the initial vetting of the product and the vendor, but I was not involved in doing the installation.

In terms of maintenance, when updates need to be pushed out, we make sure that they are pushed out. They normally get installed automatically. We have a tech person who daily makes sure that everything is okay in the portal. There is no real maintenance. There is nothing that we would not do for any other vendor.

After deploying Huntress, we could immediately see improvements in our organization's security.

It works well for an MSP.

We evaluated Blackpoint Cyber and SentinelOne. We chose Huntress just because of what they offered. Blackpoint Cyber and SentinelOne are great products. It was a hard decision between the three, but we chose Huntress.

Those evaluating this solution can research it online. They can ask their peers or just contact Huntress. They will guide them through the whole process.

I would rate Huntress a 10 out of 10.

Huntress is a product that we automatically deploy to all our clients. It functions as a basic antivirus solution for most of them. We roll out Huntress immediately after deploying our Kaseya agent to conduct a quick sanity check on the network endpoints and ensure no hidden threats are lurking. It's one of the first tools we use and is included as part of our standard package. By providing a baseline assessment, Huntress gives us peace of mind that no unexpected issues are lurking in the network.

Security stacks weren't a common thing in the past, but they've grown dramatically in popularity. Today, we rely on a mature and robust security stack, with Huntress as the first line of defense. This represents a significant shift from our previous reliance on antivirus software, which only reacted to known threats. Unlike antivirus, Huntress proactively investigates potential threats and identifies hidden risks.

Huntress offers two solutions: an on-premises agent and a cloud platform. We manage the cloud platform and deploy their agent to our client systems.

Using Huntress is simple. Whenever an agent is deployed, Huntress automatically rolls out, seamlessly integrating with our infrastructure. This eliminates the need for manual intervention from our technical team. Once alerts are triggered, our trained team readily identifies and addresses the flagged events, making the entire process highly efficient.

Every small and medium-sized business should consider implementing a solution like Huntress. Its importance cannot be overstated. We adopted Huntress as the cornerstone of our security stack years ago, and it remains our go-to solution. Although we've enhanced our security measures over time, Huntress remains the first line of defense we deploy.

We have our own Security Operations Center. While Huntress provides invaluable backend monitoring, our dedicated SOC team is responsible for handling alerts triggered by Centrus. Having Huntress' 24/7 monitoring significantly lightens the workload. It ensures I don't have to jump up in the middle of the night or take on the additional role of resolving issues as the CTO. My team handles day-to-day operations, while a select group receives filtered alerts from Huntress. These alerts only include high-priority items requiring immediate attention, eliminating the time spent chasing false positives. This makes us more responsive and focused on resolving critical threats efficiently.

Huntress can remediate low-severity threats automatically. Our team uses this ability all the time.

It hasn't increased our workload. Huntress has narrowed our focus by handling routine tasks and allowing us to prioritize the truly important items. We have a high level of confidence in the product, which means I don't have to constantly second-guess it. While it's not completely "set and forget" since we don't ignore it entirely, it's something we trust. By automating tedious tasks and providing relevant alerts, it frees up our team's time to focus on other critical areas.

We saw a fairly immediate improvement in our security upon deployment. Within the first few days, we identified three or four client-related issues that would have remained hidden without Huntress. This early success demonstrated the platform's effectiveness in revealing previously unseen security concerns. The impact was both immediate and positive, allowing us to quickly address the problems and move forward.

We've been very impressed with the features Huntress has added. We particularly value Recon and Windows Defender Management, and we leverage much of the platform's functionality.

From a CTO's perspective, I'm focused on identifying potential security vulnerabilities and ensuring our SOC team has the tools to address them effectively. Huntress helps by highlighting potential issues, allowing us to take proactive measures. We actively utilize Managed Antivirus, Ransomware Canaries, and External Recon for this purpose. While features like Persistent Footholds and Process Insights operate silently in the background, alerting us upon detection, we primarily rely on the aforementioned features for our day-to-day operations.

We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports. We believe in comprehensive reporting and actively inform our clients about our efforts. Our daily, weekly, and monthly activity reports demonstrate our proactive approach. Currently, Huntress lacks an API to pull this data, hindering our ability to efficiently convey what happened in the past week, month, or quarter, and how it was addressed. An API solution would streamline reporting and enhance client transparency.

In addition, we require an external recon report generation system. Ideally, we should be able to select a client and instantly generate a report with a single click. I expressed this need to one of Huntress' developers, emphasizing the importance of user-friendly report access. Such a system would significantly improve our workflow and communication with clients.

I have been using Huntress for five years.

Our clients have not experienced any stability issues with the deployed Huntress agent. Due to its low-impact nature, they wouldn't likely notice its presence even if we informed them of its integration.

We have not encountered any scalability issues thus far. Huntress has successfully handled everything we have thrown at it.

The technical support team is fantastic. While I haven't needed their assistance in a while, every time we've interacted, they have been incredibly responsive. They've even gone above and beyond by calling me directly to address urgent issues. For example, on a weekend or after hours, they've proactively contacted me to inform me of a potential device problem and offered to isolate it until a resolution could be found. They even asked me to let them know when I was available for a fix. In short, their proactiveness has even helped me avoid problems before they arise.

Positive

We already had antivirus options like Defender and Symantec, but Huntress offered something different. It wasn't just another antivirus; it provided a new perspective on potential threats lurking in our systems, beyond what traditional antivirus could detect.

I deployed Huntress myself and found it to be a straightforward process. Huntress provided excellent documentation that made the rollout easy to follow. This has allowed us to automate future deployments, further simplifying the process.

The deployment only took a day or two, despite requiring several manual steps. I had to install the software, configure it, and then initiate the scans. While these steps might sound time-consuming, they were quite quick due to automation scripts. The entire process was straightforward and required minimal time investment from me. 

The implementation was completed in-house.

Huntress remains our go-to tool. We never even considered replacing it. I think that's the highest form of flattery: it's the first thing we deploy and the only one we never question.

The pricing model for Huntress is similar to competitors and is charged per endpoint. While they have raised prices over the years, they've also invested significantly in development, which justifies the cost. Additionally, the tool itself is valuable, and we've never complained about the pricing.

I would rate Huntress ten out of ten. They are a partner and the first thing we roll out. 

Currently, we're not utilizing the EDR component, not because we believe it's not valuable, but simply because we already have an existing EDR solution in place. Redundancy doesn't make sense at this stage.

When I first adopted Huntress, I lacked a dedicated SOC team and a comprehensive security stack. Since then, we've built a security stack with roughly twelve tools encompassing various areas, from basic spam filtering to advanced threat detection covered by Huntress, Microsoft 365 security, domain DNS filtering, and more. We established a dedicated SOC team. However, expanding our security stack does introduce the challenge of requiring additional personnel to manage and monitor these systems effectively. My intention isn't to diminish the value Huntress provides or imply it solely created an additional workload. Instead, I want to emphasize its significant role as one crucial piece within our broader security ecosystem.

Being a long-standing client of Huntress provides us with significant advantages. We consider them a true partner, not just a vendor. If I need anything, whether it's a tabletop exercise or additional information, I can simply contact a few key people at Huntress, and they always go above and beyond to assist. Similarly, if I need data or someone from Huntress to present alongside me, they readily oblige. This level of support solidifies their status as a partner invested in our success and the value we bring to our clients. In essence, they offer more than just a product; they provide ongoing support and collaboration to help us improve.

Huntress updates automatically. The only maintenance required is a periodic check to ensure no pending actions need our attention. It runs silently in the background.

I recommend seeing Huntress in action by checking out a demo. While it's valuable to talk to a Huntress partner and do your due diligence, make sure to also engage directly with Huntress by participating in a demo, attending a webinar, or trying their product. We evaluated Huntress on our network and gained valuable insights by talking directly to a Huntress partner.

We use Huntress Managed EDR as part of our tech offering for enhanced security, especially for small and medium businesses.

The most valuable features of Huntress Managed EDR include the SIEM and the log ingestion from firewalls; it has been really effective for managing our security. Huntress Managed EDR has positively impacted my organization by significantly reducing tickets coming to the SOC team; we have seen far less noise in terms of tickets since its implementation.

There are some drawbacks in Huntress Managed EDR, particularly with the security awareness training aspect which is more manual than expected compared to something like KnowBe4. 

It could be improved in terms of campaign setup in the security awareness training section of Huntress Managed EDR. The campaign setup in Huntress Managed EDR could be easier, as it requires more manual configuration than anticipated.

Their technical support is reliable and effective.

Positive

I have previously used SentinelOne and Blackpoint before Huntress Managed EDR.

I was personally involved in the deployment process of Huntress Managed EDR.

Using Huntress Managed EDR has indeed reduced the need for expensive security tools or the hiring of additional expensive security analysts. Without Huntress Managed EDR, we would face much higher operational expenses.

SentinelOne does achieve similar security goals, but Huntress Managed EDR has less noise, while Blackpoint doesn't operate at the same level as Huntress or SentinelOne. The difference between Huntress Managed EDR and Blackpoint's SOC team is that Huntress is more responsive, providing detailed reports and helpful guidance.

I combine Huntress Managed EDR with Capture Client, which is a mixture of Windows Defender and SonicWall Capture Client as our EDR. I am satisfied with how the automatic remediation in Huntress Managed EDR works; it has been helpful. I'm pretty satisfied with their work. 

Huntress Managed EDR is pretty easy to use once you're familiar with what it does and have access to it.

We are an MSP, so we use Huntress Managed EDR internally as well as for our customers that we support. After deploying Huntress Managed EDR, I saw almost instant improvement in our organization's security, specifically with a significant cut down in SOC tickets. 

We make use of Huntress Managed EDR's ability to automatically remediate low-severity threats. The automatic remediation in Huntress Managed EDR has been very helpful for our workload and security.

My overall rating for Huntress Managed EDR would be about eight and a half, almost nine.

We're a Huntress partner. It's being used by certain clients as an alternative to mainstream EDRs.

The feature that I like about Huntress, which I have not seen with any other solution, is the proactive incident checking. The team flags certain potential malicious incidents. The ease of use regarding implementation has also been great. 

Overall, Huntress ensures a better cyber security posture. It provides a good baseline for security. Having the peace of mind that you have a decent set of guys or a team behind you is excellent.

The solution's simplicity, ease of implementation, and thoroughness are all valuable aspects. It doesn't put a heavy load on endpoints. 

Huntress has good support. 

It's a solid solution. For SMEs, it is an extremely good solution to have.

It has behavioral-based algorithms. Having that peace of mind that you actually have a group of experienced SOC analysts who are there watching is helpful. I don't have to be there to attend to the potential incidents straightaway 24/7. It takes a strain off of the partner company. As a user, you can actually go and rest and have a fairly peaceful weekend. If something happens, you have a good, solid team behind you that will attend to any potential threats that pop up over the weekend or any given day.

Of all the different solutions I work with, Huntress is one of the easiest.

As a partner, Huntress is useful for the SMB market. It integrates with Microsoft Defender and it really makes things so much easier. It offers a single glass pane, and you can see exactly what's happening.

We had one incident, where a user was trying to click on a potential malicious link. However, the processes were fairly quickly identified, and everything was killed literally within a couple of seconds. That incident was very effectively stopped.

The fact that the solution is fully managed by Huntress 24/7 frees up quite a lot of time from a technical point of view. We don't have to, first of all, employ a local resource. The potential local resources that were available, they can now just look at maybe assisting with some of the alerts. With Huntress, now they have time available to perform other tasks. Also, we're now a bit more proactive than reactive. We're likely saving 50% to 60% of our time. 

We make use of Huntress' ability to automatically remediate low-severity threats. That automatic automated remediation has positively affected workloads and security. With any type of automation, you free up time. You also know that once there's an incident, certain steps have already been taken. The technician will be able to see if some of the mundane tasks have already been performed, and that way, they don't have to waste time redoing those.

Using Huntress helped reduce the need for expensive security tools or hiring expensive security analysts for our clients.

Huntress affected the overall security of our clients. It provides a good layer of security. Security is a layered approach. 

Users usually note improvements in a matter of days. In others, it is immediate. It varies according to the environment.

Huntress utilizes AI in a very clever way, especially on the behavioral-based level. Typical attacks don't always utilize the old traditional signature-based attacks. They utilize it quite effectively.

The pricing could always be lower, however, it already is good value for money.

It would be ideal if they could create some incentives to help more partners get clients to onboard it. 

They should grow their market and spend a bit more time and effort on South Africa.

I've been using the solution for three years. 

The solution is stable. Aside from some occasional general maintenance, it's great. I'd rate it ten out of ten.

We have clients that range from three users to up to 65.

I'd rate scalability eight out of ten. 

They offer very good support. It's a simple email away. The responses are great. In a nutshell, you know you have a company that backs you as a partner. They are proactive.

Support is superb. I can't complain. It's effective. It's quick. The turnaround time on submitting complaints is very, very quick. If I report something today, maybe by tomorrow someone will revert. 

Positive

I've worked with various solutions, including SentinelOne and Acronis.

From a deployment point of view and from a configuration setup point of view, Huntress is just easier. It's simplistic. The rate of false positives for reporting is much less, in my experience. It's just a much easier product to use.

The deployment is pretty straightforward. It's literally a couple of minutes per client. The integrations make it simple.

We've got seven people dedicated to working with the solution. 

There isn't really any maintenance. Once it's set up and configured, the agents ensure that it is updated on a regular basis. If they do not update, for some reason or other, you are warned about it. 

It's reasonably priced. The pricing is very competitive.

From the point of view where small businesses cannot afford a full stack, Huntress provides a basic solution where your threats are taken care of with the awareness training that's attached. If you are looking for something very basic to put in place, it's very good value for money.

I'd rate the pricing six out of ten. However, there are a whole lot of other factors that you need to look at when you purchase a solution. You need to look at not just the product. You need to look at the team behind the product. You need to look at effectiveness. You need to look at after-sales support, et cetera. In general, they are fairly inexpensive and very competitive. Even if they would bump up their prices a little bit, they are a decent solution to look at.

They are worth the investment.

I'd recommend the solution to others. From value for money to ease of implementation to minimal false positives, it's great. You get peace of mind that you know that you've got someone that actually looks after you. 

I'd rate the solution ten out of ten.

The client had likely experienced ransomware attacks and wanted to adopt a more proactive approach to address such threats. They needed a solution that would minimize downtime and avoid disruptive incidents. 

Testing Huntress improved our organization by enhancing service offerings. It gave us the confidence to approach clients and present a solution well-suited for those seeking basic and advanced options. It positioned Huntress as an ideal, lightweight MDR solution. Additionally, we generated a decent amount of income from it.

First and foremost, I appreciate the team's expertise in finding the solution. For example, one of the lead researchers, has a public presence and a YouTube channel, demonstrating a high competence level within the research team. It instilled confidence that they would effectively detect and address threats.

Second, Huntress responded very quickly during testing—within about ten minutes. While this speed might not always be guaranteed, the prompt response during my mock tests, where they successfully locked down the machine, showcased their efficiency and accuracy.

Additionally, we are an MSP, and the pricing model Huntress offers works very well for us.

Finally, the reports provided after an incident are very thorough. They offer a clear and detailed description of the attack, which reassured me of its effectiveness.

The product could be improved in terms of customization options available for reports. Specifically, there should be more granular control over report scheduling and the ability to include more specific information.

I have used Huntress for six to seven months.

The product is stable.

Our clients have 150 Huntress users in the entire organization. Regarding the number of users I could serve, I rate the scalability a ten out of ten.

The technical support services are good.

Positive

The initial setup was straightforward. It took a few minutes to complete the process.

I implemented the product for the client's entire organization.

We received around 200% return on investment using Huntress.

For example, if the platform's price was $1 per annum, we charged $3. However, that includes all the reporting, account management, and other services.

While the product did not directly reduce costs, as there was already an existing solution, it did help by eliminating the need to hire a dedicated security analyst. It meant we could avoid adding that headcount to our business, saving on potential additional expenses.

It may have reduced costs by approximately 50 % compared to our previous solution. The one we were using involved paying a company based in Malaysia that utilized a specific piece of software to deliver their service. Switching to Huntress brought our costs down by 50%.

It has saved us a significant amount of time in terms of reporting. The reports generated were already comprehensive, so we only needed to configure them to be sent to the account manager and the company's resident IT staff.

Another significant time saver was the ease of installation. We could effortlessly integrate it into our existing remote monitoring and management (RMM) system and deploy it to the machines. This contrasted with our previous solution, which did not support unattended installations. We had to arrange for someone to install it on each machine, even if it was remote, requiring scheduling and user notifications. The client had around 100 to 150 machines, so this process was very tedious.

I rate the product pricing six out of ten for the Malaysian market. However, I would rate it a three out of ten for the Australian, New Zealand, or Singapore markets.

Huntress is easy to use. It immediately improved visibility and understanding of our security posture.

It is a good solution for small and medium-sized businesses (SMBs). It is quite effective in the context of the SMB market and for managed service providers (MSPs) deploying the solution. It is easy to install on machines and fits well within the price range for companies that might be using Microsoft 365 but have yet to be ready to move to Business Premium.

It also manages standalone Microsoft Defenders, which adds a unique advantage. It provides a holistic approach, helping us tap into the telemetry from the existing antivirus on Windows machines, providing a more comprehensive solution.

We had to use some other solution alongside Huntress. This client was using Bitdefender as a standard antivirus. If a client wants to stop using Bitdefender, we recommend using Microsoft Defender.

Our team uses some degree of AI to help them work through the telemetry they collect.

I recommend the product to others and rate it a ten.

This is the tool that we use to keep our devices, the endpoints, protected.

In the beginning, we were using two antiviruses. The first one was Webroot, and the other was Huntress. At that time, we noticed that Huntress was not compatible with iOS devices, with Macs, so we used both services - Webroot for Macs and Huntress for Windows. 

I feel very protected. I feel really good having Huntress on my computers. There are certain antiviruses we installed before that basically would never detect anything. I also had a ransomware case when a client used a different antivirus. With Huntress, I've never suffered any attacks. 

The antivirus protection is very good. With other antiviruses, when you scan the computer, it shows you what was found. However, for Huntress, they don't just show you the threats—they also give you recommendations. There's a simple button you can click to apply the remediation. You don't need to go and do it manually for the most part. 

It's pretty straightforward to use. You don't need to spend a lot of time troubleshooting the alerts, and its ease of use is great. I'd rate usability nine out of ten.

Huntress is a really good choice for small and medium-sized businesses since it's pretty easy to use and doesn't consume too many resources. In the past, we had some issues, for example, with Webroot. There were certain situations when, for some reason, WebRTC consumed a lot of resources, and that was a pain for the clients. We never had this kind of issue with Huntress. 

It's pretty easy to install and deploy. It has a lot of reports. The way they show the reports is pretty good and easy to understand for the client. In the past, when clients received reports, they did not understand. We don't have to explain Huntress reporting. 

We saw the benefits of Huntress pretty quickly. Once it started detecting threats, it was great. When I first started using Huntress, I started comparing it to other solutions were using, and I could see how beneficial Huntress was. For example, you can see what it's doing, and also you can see when it's complete in real-time. 

The solution is fully managed by Huntress 24/7, which reduces our workload when managing and triaging alerts. It's a great feature. 

Huntress can remediate low-severity threats automatically and take certain actions automatically. For example, if the antivirus detects ransomware, it isolates the computer automatically. I don't need to do anything. I received only the alert that said the computer was isolated. Then, I usually need to check the logs and see if I need to do something manually or something similar.

Huntress helped to reduce the need for expensive security tools or higher expensive security analysts. In fact, we had conversations on how to reduce costs as an MSP. They reviewed the number of seats we have, and they offered us a new plan with better with less cost.

Not every time, but sometimes when we click on the remediation, the auto-resolution of the alert, the screen gets stuck, and I need to contact support so they can confirm the remediation was applied, and they have to close the ticket.

Maybe they can add a way to remove unresponsive agents. For example, if I have a client with ten devices, and I deploy Huntress in those ten devices, and for some reason, one device has maybe two or three months offline or not running, maybe they can add automation to remove the agent after a certain amount of time. That way, I will not be paying for a device that has been offline. We do have audits to avoid this. However, it would be useful if the process was automated. 

In the beginning, we used other antiviruses. If you install SentinelOne or WebRoot, if you check the device, you will see Huntress is installed, however, you will see it is not doing anything since he other antivirus is installed.

I know that Huntress has a beta version for Macs, so it is not fully deployed or released. We're waiting for the final version to use it on our Macs. 

I've used the solution for four years. 

I'd rate the stability eight out of ten. Most of the time, it's working fine. I'd just like it to be fully compatible with all of our OS. For example, we've had clients that use a special version of Windows for a POS, and Huntress isn't fully compatible. 

I've never had issues with the scalability. 

Not all antiviruses have 24/7 support or management. There are some cases where I read the logs, and I have to contact Huntress support, and they are always available. I never wait more than maybe ten minutes to get support. They always help me with the issue without problems. They are always giving me solutions.

This is the best support I have used. 

Positive

We have also used WebRoot. Huntress is better as the support team is great and I have less issues with the solution. I've had trouble installing and uninstalling WebRoot.

We always install Datto RMM first manually. Then, we share the link with the client. They install Datto RMM, and then we use that to deploy Hunteress. It's pretty simple. It only takes a few minutes to install. A single technician can deploy the solution. 

The pricing is a little bit high. However, I understand the service is better. They offer different plans according to tiers. If you have more devices, you get better pricing. 

We're an MSP and have a lot of relationships with many vendors. 

I'd rate Huntress nine out of ten.

I'd recommend users give Huntress a chance. The MSP portal is free to use and it has a lot of integrations.

We are a Managed Service Provider. We use the solution to offer extra protection to customer machines. 

Huntress helps us replace traditional antivirus solutions with an EDR. I like how easy it is to use and deploy. Support is good- they've responded quickly when I've had issues. I like it a lot so far. It reports valuable information and filters out things I don't need to know.

The solution is easy to learn. I like the scanning it does for M365. We use Datto RMM for remote machine support. Huntress has a built-in component for Datto RMM that we can deploy immediately. I can push Huntress out to machines in about eight minutes. It does what it's supposed to do, which is amazing.

The tool is suitable for small to medium businesses. It monitors everything going on with their machines and their Microsoft 365 tenant if they have one. Even if they don't have their IT department, it can help flag issues.

The main benefit our customers see is the additional security Huntress provides. We've found that it reports many password files people save on their machines. For example, it might find a Word document full of passwords on someone's desktop. Just highlighting that this is happening is a valuable part of the service.

Previously, I had to go through all the alerts myself and figure out what was important and what wasn't. Now, my time is freed up to deal with the important alerts. I don't have to spend time finding what's important - it's already right before me.

It highlights when new mailbox rules are created in Microsoft 365, which helps us spot breached accounts. It also finds valuable password files on machines. This is one of the biggest security risks—if someone gets into a machine and finds a password file on the desktop, they can easily access things they shouldn't.

We could see the solution's benefits from the very first minute of its deployment. 

I'd like it if Huntress could scan for software that's out of date or has open vulnerabilities. That would be useful for us. Scanning for vulnerable software would be helpful. Also, we've set it up to create a ticket in our ticketing system when there's an alert. It would be nice if closing that ticket would also close the Huntress alert. It doesn't do that right now, but they're working on adding that feature.

I have been working with the product for a few months. We are a new customer. 

I haven't experienced any downtime. 

My company has around 1300 endpoints. The solution is scalable. 

We previously used SonicWall Capture Client for EDR. But it's not the same thing as Huntress. I don't think I could compare them. I'd say that Huntress is completely new in how we use it.

Since we use Datto RMM, we just had to add their components and a secret key from our Huntress site. Then, when we deploy the agent, it communicates with the Huntress site, and all endpoints appear there. The whole process takes around 15 minutes.

It's not difficult to maintain. I've set it up so that if a machine hasn't reported to Huntress in 30 days, it automatically removes itself from our site. So, it maintains itself. I've also set up a recurring job to check that it's installed on all the machines it should be on.

We did the deployment in-house. 

The solution is cheap compared to other alternatives. It offers good value for money. For the whole solution, it's up to about five pounds per device per month. Considering what it does, I think that's very good value.

We evaluated Seceon and eSentire. We chose Huntress because it was easy to deploy and does what we need it to do. eSentire seemed more hands-off, but with Huntress, we can handle the problems it flags ourselves. Seceon was hard to set up. 

If you are unsure about the solution, try to get a trial and see what it does. I rate it a ten out of ten.