Huntress Managed EDR Reviews

I use Huntress as an EDR tool to detect, prevent, and block any attacks.

Huntress offers a lot more of a proactive approach, being an EDR tool. The tool is eligible to be an ISO 27001 product. Huntress streamlines our organization's processes.

The solution's most valuable feature stems from the tool providing alerts, which is a very good attribute. The fact that the solution operates proactively for our company is because Huntress has one of the best AIs apart from CrowdStrike.

As the CEO of my company, I am not involved in the technical part of the solution on a daily basis, making it difficult for me to comment on the best features of Huntress.

The solution's UI is an area with certain shortcomings that need improvement.

I have been using Huntress for two and a half years. I use the solution's latest version. My company is a customer of the solution.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

My company has around 200 users of the solution.

I rate the technical support a ten out of ten.

My company operates as an MSSP. I have experience with other solutions in the past. I haven't switched to Huntress from some other product since I still deal with products that were used in the past since my company has to cater to the needs of multiple customers.

I rate the initial setup phase an eight on a scale of one to ten, where one is difficult and ten is easy. In general, the solution's initial setup is pretty straightforward.

The solution is deployed on a public cloud.

The time taken to deploy the solution depends on the size of my company's customers, but I can say that it does not take too long. The deployment process is simple, but it’s time-consuming part stems from the need to put the policy in place, considering which I can say that it takes around four hours presently.

One person was required for the deployment process.

I have seen a return on investment in my company with the use of Huntress.

I rate the product's price a five or six on a scale of one to ten, where one is cheap, and ten is expensive since it is a fairly priced product.

There are no costs in addition to the standard licensing fees that I know about for the solution.

SentinelOne and CrowdStrike were the two solutions we had evaluated in our company before opting for Huntress owing to the preference of our customers, who had just discovered that they had detected 3CX exploit.

I recommend the solution to those planning to use it since I believe they should try it.

I rate the overall solution a nine out of ten.

We use Huntress with other antivirus solutions like Microsoft Defender to ascertain the issues that happen at the endpoints which antivirus solutions may not always pick up.

We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues.

The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm.

I have been using the product for a year.

The tool is stable. We haven’t had any issues with respect to stability.

The tool is scalable. Our company has seven users for the solution.

We have received quick responses from tech support.

The solution is managed on the cloud, and the software is installed directly onto the endpoint. The tool’s deployment is easy. You can download, install and run the solution. It is as simple as that. The tool also has deployment scripts in case you need them. The installation is pretty quick and you don’t need many resources to accomplish it. If you are planning a large deployment, then you can get scripts for the management tool.

I think there is ROI with the use of the solution. It doesn't take very long to get train someone to use the solution. Therefore, you can save on training costs. It has also stopped quite a few issues that could have turned worse.

The tool’s price is very good. You just need to pay for the standard license. However, you need to pay the additional cost for Microsoft Defender.

I would rate the solution an eight out of ten. The solution is extremely easy to use compared to other products. There are many other products with cumbersome portals that are difficult to use. It can be very difficult to teach new engineers how to use those platforms well.

Our primary use case for the Huntress solution is cybersecurity.

I couldn't say specifically how it's helped our organization, but it did alert me to some possible issues that needed double-checking. 

I have found it valuable that this solution is always there and always armed.

In the next release, I'd like to see more intuitive dashboards.

I have been using the Huntress solution for about a week now.

I would rate the stability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Regarding the pricing of this solution, I would rate it a nine, on a scale from one to 10, with one being very expensive and 10 being a great price.

We have a hybrid model deployed for this solution where the dashboards are on the cloud, but the agents are on the machines.

Overall, I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I deploy Huntress to my mid-tier clients to leverage 24/7, 365 threat-hunting capabilities.

Huntress monitors for anomalous behaviors and detections that would otherwise be perceived as just noise and filters through that noise to pull out the important bits. It then alerts me with the remediation steps needed to fix those problems and offers to automatically deploy those fixes if I wish. This enables me to manage and monitor way more endpoints than I would normally be able to.

Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC. They investigate anything they don't know about, and I've had things that look like benign detections returned to me as serious threats with advice on how to fix them.

Some of Huntress' reporting could be improved. Specifically, when we get a notification that something has been investigated and found benign, we don't get any information about which devices the issue was on. It's not until we get an actual action plan for a threat above a certain threshold or representing a certain compromise that we know exactly what device is involved. In the next release, Huntress should include better integration with AV or endpoint detection and other response solutions than Windows Defender.

I've been using Huntress for close to a year.

I would give Huntress a rating of nine out of ten. The only thing that rivals it is SentinelOne Complete when it's managed and monitored by a security operations center like the offering by OverWatch.