Huntress Managed EDR Reviews

Huntress Managed EDR is my main use case as part of a package for our managed and co-managed IT services. A specific example of how I use Huntress in my managed or co-managed IT services is that it is a part of the package that we sell.

The best features Huntress Managed EDR offers are security and the service received from the Huntress team.

What I appreciate about the security features and the service from the Huntress team is that they always come prepared to meetings, are proactive, and definitely pay a lot of attention to the partnership.

Huntress Managed EDR has positively impacted my organization because they have great reviews online, a raving fan base, and their social media is positive. When we are soliciting an IT services package with Huntress Managed EDR attached, that goes in a positive direction.

I do not have any comments at this time that would help improve Huntress Managed EDR.

I have been using Huntress Managed EDR for two years.

The customer support from Huntress is better. I have used or evaluated other similar solutions, and while the protection has been similar, the support from the Huntress team is what is better.

When I include Huntress Managed EDR in my package, it is more about the reputation and trust. We do not see necessarily an uptick right now by just using the Huntress Managed EDR name.

Huntress Managed EDR is easy enough for me to use.

I probably evaluate Huntress Managed EDR as a solution specifically for the SMB market incorrectly; the VP of Managed Services is probably the right one.

Using Huntress Managed EDR has helped reduce the need for expensive security tools or to hire expensive security analysts, and it is important because we save money.

I do not have any idea how much we are saving or an example of how Huntress Managed EDR helped reduce those costs.

My advice to others looking into using Huntress Managed EDR is that I would recommend it.

I do not have any additional thoughts about Huntress Managed EDR before we wrap up.

I rate Huntress Managed EDR overall as a 10.

We needed a solution to monitor two customer servers and a desktop server for threats, particularly during development. Therefore, we chose Huntress Managed EDR.

Huntress Managed EDR is easy to use.

We like that Huntress Managed EDR is focused on the SMB market.

Since implementing Huntress Managed EDR, we have not had any threat issues.

One of the main features we appreciate about Huntress is the human element involved in triaging and determining the severity of a problem before forwarding an alert. We value this managed service approach that provides an additional layer of support and analysis.

Huntress Managed EDR eliminates the need to outsource expensive security tools or analysts, avoiding the high costs associated with external solutions. This comprehensive product provides the necessary capabilities in-house, saving us from the financial burden of outsourcing.

Huntress has allowed us to discontinue the use of Webroot and utilize the free, built-in Windows Defender antivirus system, which they manage as part of their product feature set. We now use Huntress EDR combined with Huntress Managed Windows Defender.

The most valuable aspect of Huntress Managed EDR is its personalized approach. As a dedicated company focused solely on this service, Huntress prioritizes individual relationships and provides attentive support, unlike larger corporations with diverse product portfolios. This fosters a sense of trust and partnership, ensuring clients receive direct and committed assistance.

The support Huntress provides is valuable.

The integration with Autotask could be improved. Currently, it doesn't classify the "installed product" or "configuration item," as they are called in Autotask, preventing automated handling. Additionally, updates could flow more seamlessly to Autotask. Overall, a more enhanced integration would be beneficial.

I have been using Huntress Managed EDR for five years.

I would rate the stability of Huntress Managed EDR nine out of ten.

I would rate the scalability of Huntress Managed EDR ten out of ten.

The technical support provides that personal service and proactiveness.

Positive

The deployment is straightforward because it's rolled out via our Datto RMM system. Huntress Managed EDR takes five seconds to roll out per device.

Huntress Managed EDR offers a fair pricing model. While the initial cost was low and has since increased, it has stabilized at a reasonable rate. The introduction of Managed Defender allowed us to transition clients from Webroot to Huntress without a significant price difference. The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.

I would rate Huntress Managed EDR nine out of ten.

Our management system has an automated routine that automatically reinstalls Huntress if it's ever uninstalled, eliminating overhead. Occasionally, an agent might get stuck at a specific version, requiring manual remediation. This might involve a minimal time commitment of approximately an hour per month to check for updates and ensure all versions and statuses are current.

As a Managed Service Provider, we deploy Huntress Managed EDR to all our customers, covering approximately 1,400 endpoints. Our team of ten technicians utilizes the platform to serve our clientele, which predominantly consists of hotels in the hospitality industry.

While alternative solutions might be preferable in certain situations, I would generally recommend Huntress Managed EDR.

Huntress is one of our security layers. We also use Webroot for antivirus and SentinelOne. Huntress is particularly valuable because when we first implemented it, we discovered several potential issues with our PCs that we were able to address quickly. More recently, it has allowed us to be notified immediately if something bad is happening.

We implemented Huntress to improve our security posture.

Last weekend, we experienced a potential breach prevented by Huntress' automated response. It involved the general manager at a car dealership who was unaware of an ongoing penetration test. This caused confusion until we contacted someone knowledgeable about the situation, allowing us to restore normalcy. This incident highlights the potential for serious consequences had the breach not been prevented.

Huntress is easy to use. The portal is transparent, and the manual or automatic remediation recommendations are well-defined.

It is a valuable addition to the SMB market. It is affordable and powerful.

Since we started using Huntress, things have become more automated. One valuable feature they recently introduced is a test mode, which allows us to gauge our response to a simulated emergency without triggering an actual alert.

Huntress' 24/7 monitoring is helpful. While it will alert us at all times, the alerts are usually important. The only low priority item is password alerting. When Huntress finds files that might have clear text passwords, it's not a high risk, but it's still good to inform the client about potential security issues.

The auto-remediation capabilities are excellent because they allow for a set it and forget it approach, or users can simply revisit the portal to verify that everything is as expected.

Huntress has helped reduce the need for expensive security tools and the hiring of security analysts. This can lead to savings equivalent to the cost of two security analysts, which is approximately $200,000 per year.

Huntress has improved our security. It generally doesn't interfere with our other tools, as sometimes our antivirus or some of the other tools tend to flag legitimate activities.

We have integrated Huntress with Webroot and SentinelOne. They each play a role in the security posture.

We noticed an improvement in our security within a few weeks. Of course, there were many things to handle, especially when rolling it out at a new location. We tend to clean up a little bit initially, which increases our workload slightly. But once we get through that initial phase, everything runs smoothly.

Huntress has saved us 20 percent in resources.

The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats. The automated remediation feature also provides significant value.

Huntress excels at explaining threats when they are presented in clear language. However, the sheer volume of threats and occasional ambiguity in remediation steps can make comprehensive tracking challenging. Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps.

I have been using Huntress for four years.

I would rate the stability of Huntress nine out of ten.

I would rate the scalability of Huntress eight out of ten.

The initial deployment was done using a script, taking one day. We integrate it with ConnectWise to push scripts out to PCs and monitor the deployment to ensure continuous operation and services running. We receive alerts for this, making it maintenance-heavy but ultimately worthwhile.

Our deployment strategy was straightforward: set up the company, then implement and activate the scripts. I'm not heavily involved in deployments, but I've written a few scripts. When issues arise, like when our tool ThreatLocker halts a deployment, I step in to troubleshoot and resolve the problem.

Any prevention or early detection of an attack, like catching a cold before it spreads, will lead to significant savings in time, investment, and reputation. If we, as the Managed Service Provider, experience an exploit, it will negatively impact our reputation. Therefore, safeguarding our reputation is the best form of seeing a return on investment.

I would rate Huntress nine out of ten. The services tend to stop, so we have a small script that restarts them. I don't know if there's a way they can make their service more resilient. That would reduce our maintenance burden.

We have 20 people that use Huntress in our organization.

We use Huntress on almost 25,000 devices.

Huntress requires minimal maintenance.

I would recommend Huntress to others. It lets you know about real-world attacks happening in near real-time. A couple of years ago, I remember Huntress alerted us about a laptop stolen at an airport, and we were able to isolate that laptop. It was eventually returned to the company, and they just had to call us to let us know. You can also turn off isolation, so it's not just a security feature, but it's almost like having LoJack for your laptop.

We are using it as an MDR, EDR, antivirus product. We are also utilizing their Microsoft 365 ITDR, which is the new name, and their security awareness training platform. The only product they offer that we do not use currently is their SIM tool. It is on our radar and our roadmap, but we are not using it.

Their SOC is super responsive and does a great job of catching incidences and being on top of any issues that arise. They have an automated remediation tool that works well for both ITDR and EDR. It allows approval of remediations, performs all the necessary steps, verifies them, and resolves issues efficiently.

The ITDR product is coming along great, however, we are still getting many false positives. A lot of user accounts get locked out over nonissues, and while they are easy to resolve, someone still needs to take action. It is time spent by a technician.

I have been using it for a little over two and a half years, coming up on three years.

I have never had a problem that was Huntress's fault.

It is pretty scalable. I am currently running a little over twenty-five hundred endpoints without any problems or concerns about managing that number of computers.

If I contact support, it is almost immediate. They respond quickly and work with me until the problem is fully resolved. They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.

Neutral

Previously, we used SentinelOne, Webroot, and BlackPoint. I switched since I have tested SentinelOne multiple times and could bypass it. BlackPoint generates many false positives, taking more time to manage than Huntress.

The initial setup process was smooth. We were provided with an engineer who wrote a script based on our current structure and remote management software. This script allowed easy deployment, and Huntress's support ensured everything went smoothly.

We were given an engineer who sat down with us, understood our current setup, wrote a script for deployment, and did all the backend work necessary for a smooth deployment.

The pricing is piecemeal, per agent on EDR, MDR, and per user on ITDR. It can get expensive for small to medium businesses if large license quantities are not purchased. However, given Huntress's success rate, I am willing to pay for a product that performs well.

The alternatives I have used include SentinelOne, Webroot, and BlackPoint.

I rate Huntress an eight out of ten. I prefer using it over other security tools because it has been reliable and efficient in catching incidents and isolating threats quickly.

We're a managed service provider, so we resell Huntress Managed EDR to our customers. We use the EDR and the MDR products, which provide endpoint and 365 protection.

Huntress Managed EDR is remarkably user-friendly. It excels at identifying threats and provides transparent, actionable information about the following steps to take when a threat is detected.

We use Huntress in both the SMB and enterprise markets. I don't differentiate between them, as it works great for both.

We saw the benefits of Huntress Managed EDR immediately.

The Huntress team's consistent monitoring is excellent for triaging and managing alerts, which benefits our workloads. They are also a great team to work with.

Huntress's ability to automatically remediate low-severity threats helps reduce our workload.

The way Huntress's SOC team collaborates with us is significantly better than other solutions.

There are a few key aspects of Huntress that we appreciate. What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust. Their security team is excellent; they proactively contacted vulnerable partners during the Exchange vulnerability a couple of years ago, urging them to apply fixes. They also adapt to customer needs, continuously developing new products and features, such as their upcoming SIEM product, and expanding upon their existing platform. Ultimately, while their software and product are great, what we value most is their company culture - they are incredibly easy to work with.

Huntress has a cyber education platform, but it lacks all the languages we need. Since we support customers in different countries, expanding the language options for their training would be beneficial.

I have been using Huntress Managed EDR for approximately four to five years.

Huntress Managed EDR is stable. We have not experienced any issues with lagging, crashing, or downtime.

We have never encountered any issues with Huntress being scalable.

Our team on the security side has contacted Huntress support, and they have been pleased.

Positive

We used SentinelOne before switching to Huntress. The main reasons for switching were the lower cost and that Huntress is fully managed.

The initial setup of Huntress Managed EDR was easy.

The deployment typically requires only one person.

Huntress has a favourable pricing structure, and I appreciate the cost-effectiveness compared to previous solutions.

I rate Huntress Managed EDR a ten out of ten.

We use other security products in conjunction with Huntress Managed EDR.

Occasional maintenance is required for agents that lose connection and to manage unidentified threats.

Huntress is one of our favourite products. It's easy to deploy for new users; they simply push out the agent. The ability to filter low-severity threats and automate their remediation can save valuable time.

We use the solution as our antivirus.

We were looking for a more lightweight solution for an antivirus. We've had some in the past that have been really hard to either install, uninstall, and work with. Huntress integrated right in with Microsoft Defender, and it worked perfectly.

The automatic remediation is the most valuable feature for us. It works great. If our team can't look at an issue exactly at the moment, it's just good to know that there's Huntress that can come in and be able to remediate most, if not all, issues. If there's something that needs a further look at, we can automate the alerts. It's proven to be a lot more efficient than other antiviruses we've worked with in the past.

It's easy to use Huntress overall. I haven't had too many issues. I haven't really had to contact or support with anything. So far, so good.

Huntress is a solution tailored specifically for the small and medium business market. It sits on top of Windows Defender, so you do not have to have either expertise or other software. It works well as a standalone client. 

Removal, specifically, has been very, very nice. Others have been clunky when it comes to removing files or the application itself. Huntress has the uninstall option straight from the admin portal. That's been a great great feature.

We've witnessed the benefits of Huntress both immediately after we deployed it, and after some time. The ease of use was noticed immediately. But then, eventually, when it comes to either losing a client or having someone who's left having to remove it from their machine, just having the ability to uninstall very seamlessly becomes very useful.

The solution is fully managed by Huntress 24/7. It's reduced our workload in terms of triaging or managing alerts. It's very much reduced the attention to detail that we've needed to have, especially since it's such a reputable company. We feel confident in having them remediate some issues so that we don't have to be looking at them all the time.

Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a smaller business. Not having to purchase larger software has been great.

I don't know if our organizational security has drastically improved. However, it has done what it needs to do. We haven't lost security; we've maybe become more secure with it. That said, just having that presence of mind, knowing that we do have a very sophisticated team and product behind us, has been wonderful. 

The integration with our RMM could be better. That's been one of the tougher things. Having more availability to integrate with RMM is what we need right now. Even though we can create a script, it doesn't always work as seamlessly as it should. 

I've used the solution for about a year. 

The stability has been great. We've had no issues. 

I haven't had the chance to scale. However, there seem to be no issues with scaling up or down. 

The availability of SOC-team support is great. They are friendly and offer good advice. It's not as big of a company as other solutions, yet the support team seems to be on top of things. 

In terms of ongoing support, there has only been one or two times when we wanted some further clarity on a remediation that had been completed. That was about it. The ease of communication is great. You aren't on hold and you aren't passed around to different people. Their support is pretty state-of-the-art.

Positive

We have previously used SentinelOne and Sophos. We switched over to Huntress completely and no longer use them. We primarily switched based on pricing.

The initial setup was really easy. It just sits on top of Windows Defender, so it was very easy. After that, just configuring the the different profiles and policies that we wanted to apply had to be done, and that was a very easy process. The deployment itself took about a week. 

In terms of maintenance, so far, it auto-updates. 

Might have had a third party assist in the implementation. 

The cost-effectiveness of Huntress, compared to other solutions, is much greater. The pricing is good. It's where it should be.

We did shop around a bit. However, with the price, it was a pretty easy decision.

I'd rate the solution ten out of ten. 

New users should mostly ensure that they know that this product is going to stand on top of Windows Defender and integrate with it. If someone is utilizing Windows Defender, they just need to ensure that they know that this product has to operate with Windows Defender to get its full capability.

We use it for our clients and ourselves. Huntress is a pretty comprehensive platform. Recently, they acquired the security awareness training platform, which helps us to fulfill our clients' needs regarding security. It has been pretty good. A lot of our clients are growing in this area. Traditionally, we have been using it for endpoint protection, which has been effective in many situations.

It is positioned very well for the SMB market. The most recent understanding that I have is that they are providing more visibility in the market. People are now seeing it as a product for security for many different reasons. The program is easy to use and easy for administrators as well. When it comes to security, it is similar to all the other players in town. Everybody says that they are an all-in-one sort of solution. From my perspective, Huntress is in the MSP space more than some of the bigger players such as CrowdStrike, and they are more successful because it is more MSP friendly. There is a lot of uptake on the growth of the product in general. CrowdStrike, for example, is a very mature product in the security marketplace, so they may or may not need to engage as closely as Huntress. Huntress also educates the group of people who use their product more than others, and that helps to deliver value through all the partners who are selling their product.

The endpoint protection is solid. One of the easiest things for us to do is to deploy the agent. It does not matter whether the client is infected or not infected. As soon as Huntress is deployed, it is good. It is easy for us to manage from our end. It tells us exactly what we need to see. It caught things that we could not catch with the traditional antivirus program. We have a way to tell clients that we have given them the greatest endpoint protection ever made, and it caught a few more virus programs. Would they like the deployment for the rest of their company? Most of the time, that is an easy sell on our end.

It has been making our lives so much easier. In the past, we had to spend hours and hours trying to look for the threat, whereas now, we can just put Huntress to immediately find out the threat and what needs to be done. Sometimes, some of the automatic remediations just happen without us even knowing, and we learn about it afterward. We also needed it because of the growing need for cybersecurity insurance compliance in Canada.

We use Huntress' ability to automatically remediate low-severity threats. 

It is integrated with Microsoft Defender. Once we have sold the Defender suite to a client, we integrate that with Huntress. Huntress is the EDR and also the MDR portion to manage any sort of alerts that arise.

Huntress has helped reduce the need for expensive security tools or to hire expensive security analysts. Our techs may or may not need to have a very high level of skills. We are also using Huntress as a tool to help us to answer some of the questions. It empowers the techs, and at the same time, we are spending less money.

Huntress has improved our security dramatically. Especially seeing that there is a growing need in the security space, we wanted to make sure that we have a good partner to work with.

The endpoint protection is definitely the most impactful feature for clients.

It just works. It is a set-it-and-forget-it type of solution.

There should be more engagement with the MSP group or their largest clients. They should have focus group discussions on what they can do to improve the product. A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial. It does not mean that the current support team is not doing its job, but if you look at the marketplace, the selling point of one of the competitors Blackpoint Cyber is a more cohesive work-as-a-team approach when it comes to support. I have heard that other MSP businesses using Blackpoint find it to be a much better experience in comparison to Huntress. While we are happy with Huntress, that is one area that everybody is saying can be improved.

I have used the solution for about a good four years.

I have not experienced any lagging, crashing, or downtime. Adding the load on the endpoints, like any security solution, makes the system slower, but we explain that to the client beforehand.

It is pretty easy to use.

We did not use any solution previously. 

It is working for us, so we do not want to change.

It is a cloud solution. The initial setup is relatively easy. It probably took a couple of hours per client, and all deployments were done.

The implementation is a one-person effort.

I would advise talking to them and engaging with the team. Figure out what is needed to support clients. Huntress is not for everyone. Understand different clients' requirements, and do not be thrown off by regulatory changes. We are a Canadian MSP business, specifically legal. We know the business needs well. You need to know what you need. Hunt for it. Huntress works for us but may not for everyone. 

Overall, I would rate it a nine out of ten.

We use Huntress to safeguard our endpoints as an additional security layer complementing our traditional antivirus solution. If the primary antivirus fails to identify a threat, Huntress is a crucial backup that fulfills our security requirements.

The Huntress interface is relatively easy to use. I had little to no training and had not used Huntress enough to navigate its website or fully understand its use case. It was simple to use.

Huntress is great for small and medium business markets. The value is excellent as well. It is a cost-effective solution, and the integration pieces that we're using with it are phenomenal.

I saw the true potential of Huntress a month after we implemented it.

Huntress's 24/7 monitoring has been invaluable for triaging and managing alerts. The platform handles most of the monitoring, allowing us to focus on understanding the alerts, their nature, functionality, and the detected threats. This approach has significantly improved our efficiency in this area.

Huntress's ability to automatically remediate low-severity threats has streamlined our workflow process, making it faster to respond.

Huntress has helped us reduce the need for expensive security tools or to hire costly security analysts. We're not big enough to have a large SOC team, so this has helped us until we can reach that level of growth.

Huntress helps protect our endpoints when traditional antivirus is not enough. So, we will rely heavily on it when our traditional antivirus software does not catch the threat.

The features of Huntress that I found helpful are the one-click remediation piece and the ability for me to reach out to their customer service reps and get this under control when there is a threat. I see it as a great way to isolate and remediate on the fly quickly. We did have a use case for that recently that worked out well.

I requested Huntress customer support to implement a feature enabling me to email myself generated reports or alerts, which I could then forward to our client. While this specific feature was unavailable, Huntress customer service successfully assisted us in obtaining the necessary email information. To enhance the platform, I suggest adding a feature to forward Huntress's recommended response directly to the client, ensuring their clear understanding of the gathered information.

I have been using Huntress for one and a half years.

Huntress offers super reliable and rock-solid performance. We have not encountered any troubleshooting issues or problems with the software; it works as expected.

The cloud-based nature of Huntress management allows for exceptional scalability. We can easily add licenses or agents as needed, and we haven't encountered any scaling limitations thus far.

I contacted Huntress technical support once about a ransomware attack, and they responded promptly and effectively. We contained the attack within an hour.

Positive

The Huntress pricing is an excellent value for what the product provides. It's a managed EDR solution with fair features, and I think it's great.

We have considered other solutions. The other EDR solution we considered was SentinelOne. We did look at SentinelOne, but we did not make a choice.

I did not choose Huntress. When I started a year and a half ago, Huntress was already implemented. However, with Huntress already implemented, it made it very clear that, given what we had recently worked on with one of our clients, Huntress was our best choice.

I would rate Huntress ten out of ten.

We have experienced no maintenance requirements with Huntress, as our RMM solution automates most processes. Consequently, we do not need to address deployment, maintenance, or troubleshooting issues related to Huntress; it functions seamlessly.

New users need to be prepared for incident responses from Huntress. If they do not have an incident response plan, they need to create one first so they can handle and remediate quickly for their clients.