Huntress Managed EDR Reviews

Huntress is a product that we automatically deploy to all our clients. It functions as a basic antivirus solution for most of them. We roll out Huntress immediately after deploying our Kaseya agent to conduct a quick sanity check on the network endpoints and ensure no hidden threats are lurking. It's one of the first tools we use and is included as part of our standard package. By providing a baseline assessment, Huntress gives us peace of mind that no unexpected issues are lurking in the network.

Security stacks weren't a common thing in the past, but they've grown dramatically in popularity. Today, we rely on a mature and robust security stack, with Huntress as the first line of defense. This represents a significant shift from our previous reliance on antivirus software, which only reacted to known threats. Unlike antivirus, Huntress proactively investigates potential threats and identifies hidden risks.

Huntress offers two solutions: an on-premises agent and a cloud platform. We manage the cloud platform and deploy their agent to our client systems.

Using Huntress is simple. Whenever an agent is deployed, Huntress automatically rolls out, seamlessly integrating with our infrastructure. This eliminates the need for manual intervention from our technical team. Once alerts are triggered, our trained team readily identifies and addresses the flagged events, making the entire process highly efficient.

Every small and medium-sized business should consider implementing a solution like Huntress. Its importance cannot be overstated. We adopted Huntress as the cornerstone of our security stack years ago, and it remains our go-to solution. Although we've enhanced our security measures over time, Huntress remains the first line of defense we deploy.

We have our own Security Operations Center. While Huntress provides invaluable backend monitoring, our dedicated SOC team is responsible for handling alerts triggered by Centrus. Having Huntress' 24/7 monitoring significantly lightens the workload. It ensures I don't have to jump up in the middle of the night or take on the additional role of resolving issues as the CTO. My team handles day-to-day operations, while a select group receives filtered alerts from Huntress. These alerts only include high-priority items requiring immediate attention, eliminating the time spent chasing false positives. This makes us more responsive and focused on resolving critical threats efficiently.

Huntress can remediate low-severity threats automatically. Our team uses this ability all the time.

It hasn't increased our workload. Huntress has narrowed our focus by handling routine tasks and allowing us to prioritize the truly important items. We have a high level of confidence in the product, which means I don't have to constantly second-guess it. While it's not completely "set and forget" since we don't ignore it entirely, it's something we trust. By automating tedious tasks and providing relevant alerts, it frees up our team's time to focus on other critical areas.

We saw a fairly immediate improvement in our security upon deployment. Within the first few days, we identified three or four client-related issues that would have remained hidden without Huntress. This early success demonstrated the platform's effectiveness in revealing previously unseen security concerns. The impact was both immediate and positive, allowing us to quickly address the problems and move forward.

We've been very impressed with the features Huntress has added. We particularly value Recon and Windows Defender Management, and we leverage much of the platform's functionality.

From a CTO's perspective, I'm focused on identifying potential security vulnerabilities and ensuring our SOC team has the tools to address them effectively. Huntress helps by highlighting potential issues, allowing us to take proactive measures. We actively utilize Managed Antivirus, Ransomware Canaries, and External Recon for this purpose. While features like Persistent Footholds and Process Insights operate silently in the background, alerting us upon detection, we primarily rely on the aforementioned features for our day-to-day operations.

We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports. We believe in comprehensive reporting and actively inform our clients about our efforts. Our daily, weekly, and monthly activity reports demonstrate our proactive approach. Currently, Huntress lacks an API to pull this data, hindering our ability to efficiently convey what happened in the past week, month, or quarter, and how it was addressed. An API solution would streamline reporting and enhance client transparency.

In addition, we require an external recon report generation system. Ideally, we should be able to select a client and instantly generate a report with a single click. I expressed this need to one of Huntress' developers, emphasizing the importance of user-friendly report access. Such a system would significantly improve our workflow and communication with clients.

I have been using Huntress for five years.

Our clients have not experienced any stability issues with the deployed Huntress agent. Due to its low-impact nature, they wouldn't likely notice its presence even if we informed them of its integration.

We have not encountered any scalability issues thus far. Huntress has successfully handled everything we have thrown at it.

The technical support team is fantastic. While I haven't needed their assistance in a while, every time we've interacted, they have been incredibly responsive. They've even gone above and beyond by calling me directly to address urgent issues. For example, on a weekend or after hours, they've proactively contacted me to inform me of a potential device problem and offered to isolate it until a resolution could be found. They even asked me to let them know when I was available for a fix. In short, their proactiveness has even helped me avoid problems before they arise.

Positive

We already had antivirus options like Defender and Symantec, but Huntress offered something different. It wasn't just another antivirus; it provided a new perspective on potential threats lurking in our systems, beyond what traditional antivirus could detect.

I deployed Huntress myself and found it to be a straightforward process. Huntress provided excellent documentation that made the rollout easy to follow. This has allowed us to automate future deployments, further simplifying the process.

The deployment only took a day or two, despite requiring several manual steps. I had to install the software, configure it, and then initiate the scans. While these steps might sound time-consuming, they were quite quick due to automation scripts. The entire process was straightforward and required minimal time investment from me. 

The implementation was completed in-house.

Huntress remains our go-to tool. We never even considered replacing it. I think that's the highest form of flattery: it's the first thing we deploy and the only one we never question.

The pricing model for Huntress is similar to competitors and is charged per endpoint. While they have raised prices over the years, they've also invested significantly in development, which justifies the cost. Additionally, the tool itself is valuable, and we've never complained about the pricing.

I would rate Huntress ten out of ten. They are a partner and the first thing we roll out. 

Currently, we're not utilizing the EDR component, not because we believe it's not valuable, but simply because we already have an existing EDR solution in place. Redundancy doesn't make sense at this stage.

When I first adopted Huntress, I lacked a dedicated SOC team and a comprehensive security stack. Since then, we've built a security stack with roughly twelve tools encompassing various areas, from basic spam filtering to advanced threat detection covered by Huntress, Microsoft 365 security, domain DNS filtering, and more. We established a dedicated SOC team. However, expanding our security stack does introduce the challenge of requiring additional personnel to manage and monitor these systems effectively. My intention isn't to diminish the value Huntress provides or imply it solely created an additional workload. Instead, I want to emphasize its significant role as one crucial piece within our broader security ecosystem.

Being a long-standing client of Huntress provides us with significant advantages. We consider them a true partner, not just a vendor. If I need anything, whether it's a tabletop exercise or additional information, I can simply contact a few key people at Huntress, and they always go above and beyond to assist. Similarly, if I need data or someone from Huntress to present alongside me, they readily oblige. This level of support solidifies their status as a partner invested in our success and the value we bring to our clients. In essence, they offer more than just a product; they provide ongoing support and collaboration to help us improve.

Huntress updates automatically. The only maintenance required is a periodic check to ensure no pending actions need our attention. It runs silently in the background.

I recommend seeing Huntress in action by checking out a demo. While it's valuable to talk to a Huntress partner and do your due diligence, make sure to also engage directly with Huntress by participating in a demo, attending a webinar, or trying their product. We evaluated Huntress on our network and gained valuable insights by talking directly to a Huntress partner.

We started out using their PC agent, their EDR product, and we deployed that at our office and for all of our customers. We also use their analyst team to keep an eye on things.

Last year in November, we started using their security awareness training product, and I am in the process of trialing their new MDR for the Office 365 product.

The agent deployment process is simple. You can do it manually. They pre-write scripts for various tools to install. You can install them with RMM or via PowerShell. They give you lots of ways to get their agent installed. You can even do it manually, which is very quick. We have it automated, so it just gets pushed out to every new PC we deploy. It works on almost everything that we need it to work on.

Their SAT product is simple. They have a great way of connecting you to Office 365. In most of our cases, they can automatically pick the phishing type email for the month. The security awareness training they provide is based on what they are seeing out in the real world. They call those Huntress Managed, and their security analysts decide what threats they are seeing this month and make a phishing test or an SAT course based on what they are seeing, which is great. With a lot of other security awareness training products, it takes a considerable amount of time to go in and design the email, pick the course, follow it through, and make sure that people are doing it. Huntress has a lot of that dialed in where we just set it and start it. If somebody fails the phishing test, they automatically get follow-up training. We get a report at the end of the month saying who has completed it and who has not. For the ones who did, we got to know how they did. It cuts a lot of manual time to keep those going month after month.

Huntress is great for small and medium businesses. It is a great tool just about anywhere. We have got it deployed for large organizations and small customers. Insurance requirements are asking for this kind of solution, and Huntress is a great, competitively-priced, feature-rich, and live-human-backed product. When you look at other things and try to put all those pieces into one, it is considerably more expensive, and you do not necessarily get all those things from a single vendor. There is an added headache that goes with that.

In terms of its time to value, I have secondhand knowledge of some of the benefits. We ran it internally, and we used it in point-by-point situations. We were not quite at the point in the early days to just roll it out on all the endpoints we managed, so when there was suspicious activity or something not quite right, we used it to see if it could find something. It did find them in some cases, and in some cases, nothing was found. There were other issues causing performance or other problems with that computer.

We got to a point where they were very active, and they are still very active, in the community. They were very vocal and open about sharing what they saw regarding exploits and breaches. Listening to them talk and seeing how involved they were in trying to raise the entire MSP community, I was sold on their culture. It did not take a lot to go from there to deploying agents on all the machines that we manage.

Our workload has gotten better because they are handling things that my people do not have to handle. Some of what they are doing now, we were not doing before, so I cannot look and say that I flipped the switch and my labor went down by this much. However, we got a lot of benefits that we did not have before. We also have peace of mind.

Huntress has the ability to remediate low-severity threats automatically. It is cool. When they started out and were growing the product and figuring out who and what they wanted to be, they would give a good list of remediation steps. That was another big benefit. When they found something, they gave us the steps to get rid of it on that machine, which was a time saver. Traditionally, when something was found, we had to spend 30 minutes on Google searching how to get rid of it, whereas Huntress gave out the list. Over time, they got more comfortable and decided that they could do this as an opt-in, and now, they can do it automatically. Watching that evolution and being able to say that if something shows up in there, they will remove it is great. We get a report, and we can go to the end user and say, "You had software that should not be there, and we took it off. Do not put it back on because it will be taken off again."

Using Huntress has not reduced the need for security tools, but that is only because I believe in a multi-layered approach and am a security-minded MSP. Huntress, for sure, fills a gap between other products. Even they would not tell you that they are an end-to-end or be-all solution. They are working their way towards it. I will bet you that. What they do and what they handle with their team of security analysts, we were not doing that on our own. The assisted remediation and the fully automated remediation definitely save time.

The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way.

They are very good at keeping an eye on persistent threats and pointing out misconfigurations. In some cases, if they get wind of some exploit, they typically use their agent to see if they can identify partners that are at risk. A couple of times, we had an agent on a machine somewhere, and they told us that they saw a new exploit and a specific machine might be vulnerable, and we probably want to check that. We have had cases where the users downloaded something or got an email attachment, and Huntress flagged it and isolated the device before it could spread. It is a handy product. They are a great company to work with.

I have not got anything as such. They have already added an agent for Mac. I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365.

I have been using this solution for three and a half years.

I have never seen any issues.

If you ask me to deploy another 100 agents, I can do it in five minutes. From my perspective, I can put as many agents out there as I need to because it is all cloud-based, and they do a good job of maintaining their environment. When I add an agent and do an install, I can look in their portal, and within a couple of minutes, I see the agent check-in. 

Their support is of very good quality. We talk to security analysts most of the time. When we ask questions, there are times when they have to research. We do not ask simple questions, so sometimes, they do need to research what is going on with that particular machine or that particular incident, but they are responsive. They give intelligent answers. They are always good and friendly people to talk to. I would rate their support a 10 out of 10.

Positive

We did not use a similar solution. We still use traditional AV with Huntress. It is filling in a gap that we did not know was a gap before. We did not replace them with anything. We layered them into our stack.

It is all cloud. Its initial deployment was very easy.

We did not try to do them all at once. We scaled up, and we did a bunch here and there as we were growing it out because we could not take on all the costs without getting some of our clients to buy off on it and pay us for it. It was not an all-at-once. 

The way it works is that if you already have an RMM agent on all the machines, after you have it set up initially, it takes 20 to 30 minutes to do the install script and push it out to the first handful of machines. After that, it is just a matter of checking some boxes and hitting install. The installer itself is very fast. It goes and downloads itself, configures itself, and names the locations. They did a great job building this script for installation. If you tell me that I need to put this on a new company with another hundred systems, it would take me five minutes.

In terms of maintenance, you do not have to manually update an agent. Most of the time, they update themselves. We have to keep an eye out to make sure that they do not get uninstalled, but that is there with any software. Overall, there is not much in the way of maintenance. We just need to check everything and make sure it is doing what we think it is doing.

We did it internally. We are an MSP. We are the IT consultants, and there was nothing needed to bridge the gap between Huntress and us. They did a great job of onboarding. 

One person was required for its deployment.

It is simple. It is reasonable. They raised my prices this year. We never like price increases, but they continue to add value, so we just keep adding agents as we grow and as our clients grow.

We were always evaluating our endpoint security solutions, but there was nothing like this out there.

Stop waiting and just do it. 

I would rate Huntress a 10 out of 10.

We use their EDR product essentially to protect the endpoints that we have. It is an additional line of defense in most cases. We have traditional antivirus, and then we layer Huntress on top of it for additional protection.

By implementing Huntress, I wanted something that was an additional level of protection on top of the things we were already doing. They offered it for a fair price.

We could realize its benefits immediately because when you install it on a new endpoint, it immediately tells you the bad things that are happening on it. You get it right away.

The solution is fully managed by Huntress 24/7. It has affected our workload. My team has to do less work. They do the work of triaging the issues that come in, and then they just escalate the ones that need to be escalated to me, which saves me time and effort.

For remediation, we have used the remediation button, but we do not have any auto or unattended remediation on because we like to review that. We have unattended isolation on so that they can isolate, but we do not have unattended remediation on.

Huntress has allowed us to hold off the need for an in-house full-time SOC. Eventually, we will get there, but it helps push that off a little further.

We have combined Huntress Managed EDR with other solutions. We use it on top of next-generation antivirus. It works very well. Very occasionally, Huntress can miss something, but AV catches it. The combination of these two gives me more effective protection than anyone individually.

It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things.

It is very easy to use. You install it, and then it does its thing, and it tells you when it needs you to do something. It does what it says on the box.

It is a good solution for the SMB market. When you get to the enterprise level, there are other solutions that can do similar things with other enterprise-type price points, but for up to mid-market, and even small enterprises, it is a very good bang for your buck. You can also use Huntress for big enterprises.

I would like the API to be a little bit better. They are getting there.

It has been about six years.

I have not had any issues related to stability.

It scales just fine.

I have contacted their technical support, and it has gone very well. They are very responsive. They provide good answers to the questions that you ask. It is not like they are just on a script. They actually care, and they are actually doing the research and reading your messages and not just sending you standard responses. I would rate them a ten out of ten.

Positive

We were just using an AV. We had Bitdefender.

I was involved in its initial deployment. It is a SaaS application with an agent that you push down. We just push the agent down via our RMM tool. It was easy.

We did it ourselves. There was just one person required. I just pushed it via a tool I already had. It took a couple of hours to roll it out everywhere.

In terms of maintenance, you occasionally get agents that stop checking in, but it is very rare. They send notifications about them, and we deal with them.

It is fair. They provide good value for the product that they deliver. I have had one price increase in the entire time I have used them. They added a bunch of features and then said that they have to increase our price a little bit. That is a fair way to handle it.

We did not evaluate other options. There were no other alternatives when Huntress came out. They are still the best at what they do.

I would rate Huntress a ten out of ten.

We use Huntress for both endpoint threat hunting and as an EDR solution. It helps us manage Microsoft Defender.

We realized the benefits of Huntress almost immediately after deployment. It became evident during the Exchange zero-day incident when Huntress promptly alerted us about affected customers still using on-premise Exchange, allowing us to respond swiftly.

What I like most about Huntress isn't just a specific feature, but how the company operates. It is incredibly efficient for our engineering team because it provides all the information needed to fix issues, not just flag them. It gives me peace of mind knowing our systems are in good hands.

One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures.

I have been using Huntress for about two years.

I have not had any stability issues with Huntress.

We haven't faced any scalability issues with Huntress. We have deployed it across thousands of endpoints for all of our customers without any problems, and the platform remains usable and responsive.

Before Huntress, we relied solely on traditional antivirus software without threat-hunting capabilities. 

Huntress is one of the easiest solutions we have ever deployed. The improvement in our organization's security was immediate after deployment. It is a cloud platform deployed on-premises or in our private cloud. The deployment process was straightforward and could have been completed for our entire customer base in about 60 minutes if done all at once.

Huntress is very self-sufficient and requires minimal maintenance after deployment. It automatically upgrades itself and is well-designed to handle any issues without needing manual intervention.

We handled the deployment in-house with just one person.

The pricing and licensing model for Huntress is very reasonable and offers great value.

We explored other alternatives before choosing Huntress, but none in the SMB space offered what Huntress did, especially in terms of threat hunting and persistent foothold detection. None came close in terms of cost-effective value either.

When we first adopted Huntress, our main goal was to enhance security for our client banks in the financial services sector. We were attracted to their innovative approach to threat research and detection, and we appreciated the values the company stands for.

Huntress offers exceptional value for SMBs. I can't think of another company that provides such comprehensive cybersecurity solutions for the SMB market.

Having Huntress fully managed 24/7 has been fantastic because every alert comes with useful information, which significantly reduces the workload for our technicians when triaging and managing alerts.

Using Huntress has reduced the need for extensive security tools and expensive security analysts. This was very important to us.

Huntress has significantly improved our overall security. Their approach to making security accessible and affordable for SMBs, like MSPs, has made it easy and inexpensive for us to implement effective security measures internally.

For new users, I would advise understanding the potential output of Huntress so that you can interpret the reports effectively. Be mindful of all the information it provides, including unexpected findings like exposed passwords, and be prepared to address them appropriately.

Overall, I would rate Huntress as a nine out of ten.

We utilize Huntress for endpoint protection across the accounts we manage. When requiring endpoint detection and response capabilities, we leverage Huntress for that functionality as well.

Instead of relying solely on basic antivirus software, we implemented Huntress to elevate our security posture. This empowered us not only to proactively track down threats but also to collaborate with experts in identifying and remediating them.

Huntress is extremely easy to use.

Huntress is a great solution for the SMB market.

By minimizing the time we spend identifying risks, Huntress helps us reduce the overall risk landscape for our clients. They are also great partners to work with, and we saw the benefits almost immediately.

Huntress's 24/7 managed service significantly improved our overall workflow and empowered our employees to focus on tasks aligned with their skill sets. This has enabled them to develop their expertise and take on greater responsibilities.

The ability to automatically remediate the low severity threats is great.

Huntress has improved our overall security posture. We were able to start improving our security within the first three months of deployment.

While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial.

The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications. Additionally, it would be valuable to have the ability to automatically lock down applications identified as potential threats.

I have been using Huntress for five years.

Huntress has been reliable with no stability issues.

Huntress is a scalable solution.

The technical support is knowledgeable and helpful.

Positive

Previously, we used Kaspersky for our security needs. However, by combining Huntress with SentinelOne, we were able to successfully transition away from it.

The initial deployment is straightforward. The deployment took 30 days and required two people to complete.

The implementation was completed in-house.

We have seen a 20 to 30 percent return on investment.

The pricing is competitive, in line with Huntress's offerings, and aligns well with our business model.

I rate Huntress a nine out of ten.

Organizations are comfortable taking on certain calculated risks. However, I believe we need to employ specific types of staff to align our service delivery with our resource allocation. The Huntress platform has facilitated this crucial realignment.

The tool itself does not require maintenance but there is ongoing management.

Users should ensure they have an accurate inventory of the assets they need to protect, the chosen protection methods, and any additional relevant details. Assigning one or two dedicated individuals as "Champions" of the tool will help them fully leverage its benefits.

I use Huntress as an EDR tool to detect, prevent, and block any attacks.

Huntress offers a lot more of a proactive approach, being an EDR tool. The tool is eligible to be an ISO 27001 product. Huntress streamlines our organization's processes.

The solution's most valuable feature stems from the tool providing alerts, which is a very good attribute. The fact that the solution operates proactively for our company is because Huntress has one of the best AIs apart from CrowdStrike.

As the CEO of my company, I am not involved in the technical part of the solution on a daily basis, making it difficult for me to comment on the best features of Huntress.

The solution's UI is an area with certain shortcomings that need improvement.

I have been using Huntress for two and a half years. I use the solution's latest version. My company is a customer of the solution.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

My company has around 200 users of the solution.

I rate the technical support a ten out of ten.

Positive

My company operates as an MSSP. I have experience with other solutions in the past. I haven't switched to Huntress from some other product since I still deal with products that were used in the past since my company has to cater to the needs of multiple customers.

I rate the initial setup phase an eight on a scale of one to ten, where one is difficult and ten is easy. In general, the solution's initial setup is pretty straightforward.

The solution is deployed on a public cloud.

The time taken to deploy the solution depends on the size of my company's customers, but I can say that it does not take too long. The deployment process is simple, but it’s time-consuming part stems from the need to put the policy in place, considering which I can say that it takes around four hours presently.

One person was required for the deployment process.

I have seen a return on investment in my company with the use of Huntress.

I rate the product's price a five or six on a scale of one to ten, where one is cheap, and ten is expensive since it is a fairly priced product.

There are no costs in addition to the standard licensing fees that I know about for the solution.

SentinelOne and CrowdStrike were the two solutions we had evaluated in our company before opting for Huntress owing to the preference of our customers, who had just discovered that they had detected 3CX exploit.

I recommend the solution to those planning to use it since I believe they should try it.

I rate the overall solution a nine out of ten.

Our primary use case for the Huntress solution is cybersecurity.

I couldn't say specifically how it's helped our organization, but it did alert me to some possible issues that needed double-checking. 

I have found it valuable that this solution is always there and always armed.

In the next release, I'd like to see more intuitive dashboards.

I have been using the Huntress solution for about a week now.

I would rate the stability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Regarding the pricing of this solution, I would rate it a nine, on a scale from one to 10, with one being very expensive and 10 being a great price.

We have a hybrid model deployed for this solution where the dashboards are on the cloud, but the agents are on the machines.

Overall, I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

We use Huntress with other antivirus solutions like Microsoft Defender to ascertain the issues that happen at the endpoints which antivirus solutions may not always pick up.

We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues.

The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm.

I have been using the product for a year.

The tool is stable. We haven’t had any issues with respect to stability.

The tool is scalable. Our company has seven users for the solution.

We have received quick responses from tech support.

The solution is managed on the cloud, and the software is installed directly onto the endpoint. The tool’s deployment is easy. You can download, install and run the solution. It is as simple as that. The tool also has deployment scripts in case you need them. The installation is pretty quick and you don’t need many resources to accomplish it. If you are planning a large deployment, then you can get scripts for the management tool.

I think there is ROI with the use of the solution. It doesn't take very long to get train someone to use the solution. Therefore, you can save on training costs. It has also stopped quite a few issues that could have turned worse.

The tool’s price is very good. You just need to pay for the standard license. However, you need to pay the additional cost for Microsoft Defender.

I would rate the solution an eight out of ten. The solution is extremely easy to use compared to other products. There are many other products with cumbersome portals that are difficult to use. It can be very difficult to teach new engineers how to use those platforms well.