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PankajKankar - PeerSpot reviewer
Chief Technology & Product Officer at Reliance Industries Ltd
Real User
A stable and scalable cloud solution easily compatible with Google office Suite
Pros and Cons
  • "The solution is primarily used for single control and single sign which helps with the security and authentication of multiple devices."
  • "The integration should be made easier."

What is our primary use case?

The solution is primarily used for single control and single sign which helps with the security and authentication of multiple devices.

What needs improvement?

The integration should be made easier. 

For how long have I used the solution?

I have been using the tool for the last three-four months. 

What do I think about the stability of the solution?

There were some issues with stability, initially. It was not working seamlessly as some of the users were facing problems like logging into Google's own apps versus communicating with our app. There were certain challenges some of the users that got resolved in three-four weeks.

Buyer's Guide
Google Cloud Identity
June 2025
Learn what your peers think about Google Cloud Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the scalability of the solution?

The tool is scalable. 

How are customer service and support?

During the initial setup their response has been good. After that, we have not seen much of an issue with the Google support.

How was the initial setup?

Initially, the setup was complex because there was a learning curve, so the team did hit some issues with the integrations and making it work seamlessly. It was not simple but not complicated either. The solution was deployed in a week.

What's my experience with pricing, setup cost, and licensing?

I think the pricing is reasonable. 

Which other solutions did I evaluate?

We did look into a few options. The solution was more straightforward for us because most of our ecosystem was already on Google Cloud. Rather than being extensive, we evaluated whether the product met our needs.

What other advice do I have?

It is important to note down the different use' cases and then make a decision. It is recommended to undertake an early workshop for user case discovery.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
General Manager at Kaleyra
Real User
Top 20
A stable solution that can help with collaboration and productivity
Pros and Cons
  • "The tool provides a free service that you can integrate for laptop authentication. You also don’t need a separate Active Directory."
  • "I want the tool to improve its support. It should also incorporate some functionalities. Currently, preparing presentations in Google is a pain point. The tool’s certain features like user provisioning are not intuitive as well. The product’s LDAP support is very poor. Clients do not trust the product due to the spam."

What is our primary use case?

We use the solution for collaboration and productivity. My company also uses it for logging into laptops.

What is most valuable?

The tool provides a free service that you can integrate for laptop authentication. You also don’t need a separate Active Directory.

What needs improvement?

I want the tool to improve its support. It should also incorporate some functionalities. Currently, preparing presentations in Google is a pain point. The tool’s certain features like user provisioning are not intuitive as well. The product’s LDAP support is very poor. Clients do not trust the product due to the spam.

For how long have I used the solution?

I have been using the product for six years.

What do I think about the stability of the solution?

The solution is stable. I would rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The product is quite scalable. I would give it a seven out of ten. We have around fifty users for the solution.

How are customer service and support?

The tool’s support doesn’t provide information when we contact them.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with Azure. If there is competition between Azure and Google Cloud, I would prefer Azure over Google Cloud.

How was the initial setup?

The product’s installation is straightforward.

What other advice do I have?

I would rate the tool a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Google Cloud Identity
June 2025
Learn what your peers think about Google Cloud Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer2160363 - PeerSpot reviewer
Information Security Engineer at a comms service provider with 51-200 employees
Real User
Top 20
Offers flexibility in creating Service Accounts (SAN) and channel applications but limited security features
Pros and Cons
  • "Google Cloud Identity uses what they call organizational units (OUs) instead of the security groups you'd find in Microsoft's Entra."
  • "There is room for improvement in the configuration of their security policies. It seems quite basic."

What is our primary use case?

I've performed some tasks in the last month, such as creating users, channel applications, and single sign-on integrations with both cloud and on-premise applications. 

What is most valuable?

The creation of Service Accounts (SAN) or channel applications is somewhat different from Azure Active Directory. Google Cloud Identity uses what they call organizational units (OUs) instead of the security groups you'd find in Microsoft's Entra. 

You can establish a connection between Active Directory and Google Cloud Identity, much like with Microsoft's Entra, allowing user synchronization between on-premises and cloud environments. 

In terms of security, there's a significant difference. Microsoft Entra is more security-oriented compared to Google Cloud Identity. Microsoft has invested heavily in security, offering features like multifactor authentication and advanced options. 

While Google Cloud Identity has some basic security options like multifactor authentication and features similar to conditional access, it lacks the depth of security features that Microsoft Entra provides. I've used their Active Directory connector SAML integrations and set up single sign-on integrations between applications and Google Cloud Identity.

What needs improvement?

There is room for improvement in the configuration of their security policies. It seems quite basic. While they offer geolocation and some device management, including multifactor authentication, it feels too elementary for an identity management solution. Microsoft Entra has advanced features, including those related to artificial intelligence, which Google Cloud Identity currently lacks. It appears that Google Cloud Identity is a step behind Microsoft Azure in terms of security features.

For how long have I used the solution?

I've used what was formerly known as G Suite, now rebranded as Google Workspace and, more specifically, Google Cloud Identity. They tend to change the names of their solutions quite frequently.

How was the initial setup?

The initial setup is simple. You need a verified domain. I would rate my experience with the initial setup an eight out of ten, where one is difficult and ten is easy. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Entra is a bit more expensive, Google Cloud Identity is relatively similar. However, considering the features offered, I lean towards Microsoft Entra.

Which other solutions did I evaluate?

We are a managed service provider, and our solutions are often based on what our clients have. We had to use Google Cloud Identity for an integration between Cisco AnyConnect VPN and MD Cloud Identity. 

These were the resources our client had. We were considering offering them Azure Active Directory or Microsoft Entra, or sticking with their platform in Google Cloud. After comparing these options, they chose Google Cloud Identity. We integrated their VPN with a single sign-on through Google Cloud.

What other advice do I have?

Overall, I would rate the solution a seven out of ten. The solution can improve a lot. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nisar Tak - PeerSpot reviewer
Head IT Infrastructure at JSW
Real User
It helps us manage application authentication for 3,000 users
Pros and Cons
  • "Cloud Identity is scalable enough for our needs. It's serving more than 3,000 users in our organization."
  • "The interface could be more user-friendly."

What is our primary use case?

We use Cloud Identity for application authentication. 

What is most valuable?

All of Cloud Identity's features are quite fine.

What needs improvement?

The interface could be more user-friendly. 

For how long have I used the solution?

I've been using Cloud Identity for three years.

What do I think about the stability of the solution?

Cloud Identity is stable. 

What do I think about the scalability of the solution?

Cloud Identity is scalable enough for our needs. It's serving more than 3,000 users in our organization.

How are customer service and support?

Google support is fantastic. 

How was the initial setup?

I can't recall how long the Cloud Identity takes to set up, but it wasn't cumbersome. 

What's my experience with pricing, setup cost, and licensing?

The license is yearly, and it's cheap.

What other advice do I have?

I rate Cloud Identity nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Maged Elgamal - PeerSpot reviewer
Sr. TechOps Engineer at a tech vendor with 5,001-10,000 employees
Real User
Time saving group access capabilities, good support, and scalable
Pros and Cons
  • "The most valuable feature of Google Cloud Identity is group access. You are able to assign policies to groups instead of users individually."
  • "Google Cloud Identity the UI could improve."

What is our primary use case?

We are using Google Cloud Identity as a single sign-on solution or for access management where you can determine who is accessing work and when.

What is most valuable?

The most valuable feature of Google Cloud Identity is group access. You are able to assign policies to groups instead of users individually.

What needs improvement?

Google Cloud Identity the UI could improve.

For how long have I used the solution?

I have been using Google Cloud Identity for approximately two years.

What do I think about the stability of the solution?

Google Cloud Identity is stable.

What do I think about the scalability of the solution?

The scalability of Google Cloud Identity is good.

Everyone in my organization is using it. We have approximately 4,000 users using it.

How are customer service and support?

The support from Google Cloud Identity is good.

How was the initial setup?

The initial setup of Google Cloud Identity is not difficult. You have to create the groups and users and give them a link to the applications that you want them to access. You need to add all the permission. It's something that can be implemented easily. The time it takes depends on the complexity. For example, if you have a lot of users and the access and tools that they will have access to are high then it will add to the time.

What about the implementation team?

We did the implementation of Google Cloud Identity in-house.

What other advice do I have?

I rate Google Cloud Identity an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer997956 - PeerSpot reviewer
CEO at a legal firm with 1-10 employees
Reseller
Good on every point.
Pros and Cons
  • "Google is always on its own. Google Cloud Identity is pretty good on every point."
  • "The one place it could be improved is the password vaulting. The password vaulting does not prevent the admins from reading users' passwords, and that's a debate."

What is most valuable?

Google is always on its own. Google Cloud Identity is pretty good on every point.

What needs improvement?

The one place it could be improved is the password vaulting. The password vaulting does not prevent the admins from reading users' passwords, and that's a debate.

Some say, if you're an employee and you goof up or something happens, your admin should be able to see your password. In my world - no. If I goof up my admin should be able to reset my passwords but not see what they were. If I want to use the name of my dog plus numbers, he doesn't need to read that. He just needs to reset it. That's a distinction. We call it zero trust. Password vaulting should not allow the admin the possibility to read. I made the observation to Google and they said, "Well, yes, but it's logged," and that's not good enough.

The fact that the super admin was able to read all of my passwords and that it's logged, the log is only for the super admin - he is the only person that reads them and which will have the log that he read them.

Besides the password vaulting, it works fine. It's just that security notion that I'm not comfortable with. So I'm using a password manager, hence LastPass when password vaulting is required.

In the next release, we need to clean up the console for the admin. In the three years that I am using it, I think I'm up to my sixth version. This is proof that if they change the console so much, it's because they keep on trying to improve it. 

What they need to improve, clearly, is the zero trust enrollment for Chrome OS devices. They are getting there, but they need to keep on improving it. So zero trust enrollment to make it super smooth, buttery smooth. 

For how long have I used the solution?

I have been using Google Cloud Identity nearly since it came out, so more than two years, perhaps three. The full name is Google Cloud Identity Premium.

Which solution did I use previously and why did I switch?

I'm using LastPass Enterprise and Saaspass in the same field, and Google Cloud Identity Premium. Those are my three go-to products now.

What other advice do I have?

On a scale of one to ten, I would rate Google Cloud Identity a nine because of its password vaulting. Also, it does what Okta does but for many more zeros on the invoice.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller (SSP)
PeerSpot user
Solutions Specialist at RV BYGGERI
Real User
Easy to set up with good integration capabilities but has a bit of a complex interface
Pros and Cons
  • "It's easy to set up."
  • "Technical support is slow."

What is most valuable?

The solution has a good amount of features.

The product does integrate well with Azure products.

It's easy to set up.

The stability is good.

The solution can scale.

What needs improvement?

If I compare the product with Azure Active Directory, Google is much too complex to integrate. I am more familiar with Microsoft.

It has a bit of a complex interface.

Technical support is slow.

The security is questionable. 

For how long have I used the solution?

I've been dealing with the solution for three or four months at this point. It hasn't been too long.

What do I think about the stability of the solution?

The stability is very good. There aren't bugs or glitches. it's reliable. it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have found the scalability to be quite good.

How are customer service and support?

In Google, if we want support they are very slow to respond. Microsoft support is much better and far more responsive. We aren't quite as satisfied with Google. 

When we want to integrate something with Microsoft, it might take an hour, however, when we want to do something on Google, we'll be trying to reach support for an hour.

Which solution did I use previously and why did I switch?

I'm also familiar with Microsoft, which I find easier to work with.

How was the initial setup?

For a completely new user and setup, the initial implementation is very straightforward.

What about the implementation team?

As integrators, we can implement the solution for clients.

What other advice do I have?

We're integrators.

In terms of the ecosystem, if the ecosystem there really is no problem with productivity. However,  if they already have a lot of Microsoft, Azure might be better. I'm very happy with Azure. However, as a second option, Cloud Identity is quite good.

I'd rate the solution at a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cloud engineer at a tech services company with 10,001+ employees
Real User
You don't need much expertise or previous experience to work with it
Pros and Cons
  • "One of the most useful features was the single sign-on. You can use it as an identity provider or service provider. And you can use their organization unit feature to enable or disable some of the features for a specific group of users."
  • "If you want to set up some alerts, you don't have much control over the configuration. You have to use their default alerts. And they only provide alerts for certain activities, so you cannot customize those. Monitoring isn't very helpful either."

What is our primary use case?

In my previous project, we were designing and implementing a cloud foundation for a US-based pharma customer. We set up  Google Cloud Platform for them and used Cloud Identity to manage their end-users. We synchronized directly with Cloud Identity using the Google Cloud Directory Synchronization tool. That allowed us to synchronize user identities from the Microsoft Active Directory to Cloud Identity. We also synchronized Active Directory-based groups to Google Cloud then mapped the users to the groups and used those groups to assign high-end policies on the Google Cloud Platform. We also configured the Cloud Identity Single Sign-On service to enable the end-users to use their Active Directory credentials to log into the Identity Cloud platform via a single sign-on.

What is most valuable?

Cloud Identity is user-friendly. You don't need much expertise or previous experience with Cloud Identity to work with it. It's a simple user interface, and the configuration is pretty straightforward. You can look at the GUI and figure out what you want to do. It's intuitive to use.

One of the most useful features was the single sign-on. You can use it as an identity provider or service provider. And you can use their organization unit feature to enable or disable some of the features for a specific group of users. For example, suppose you don't want to enable or disable a particular feature for only some users. In that case, you can create an organization unit, and you can set the policies on that specific organization unit. 

I also found the groups feature valuable. Google recommends that enterprises use groups instead of directly managing the high-end policies for individual identities. And the GCDS tool is beneficial as well. You can schedule it to run whenever you'd like so that it automatically connects with your active directory, and the target is the Cloud Identity. It just synchronizes the users, groups, or whatever else you choose. 

What needs improvement?

One area where Cloud Identity has room for improvement is monitoring and alerts. If you want to set up some alerts, you don't have much control over the configuration. You have to use their default alerts. And they only provide alerts for certain activities, so you cannot customize those. Monitoring isn't very helpful either. If I have four or five administrators, I would like to know what they're doing and monitor their activity. Unfortunately, I have to navigate through so many areas to monitor them.

In the free version, I can only manage up to 100 identities. That isn't limited in the premium version, but I would like to manage more identities in the free tier. Also, you cannot use any business features in the free version. 

For how long have I used the solution?

I have worked on Cloud Identity for almost a year. My most recent experience was around one or two months back. Currently, I'm not using it that much, but I worked with it extensively in the past.

What do I think about the stability of the solution?

Cloud Identity's stability is great.

What do I think about the scalability of the solution?

If you want to scale up, you need to purchase a business license. You have to buy the business license for a large number of users, and they'll charge you based on that.

How are customer service and support?

The technical support documentation was quite helpful. If you contact support directly, they will assist you in setting up anything you find difficult, but it is a long process. You cannot expect a reply immediately. You have to wait one or two hours.

Which solution did I use previously and why did I switch?

I have a little experience with Active Directory, but not much with other cloud-based identity providers. Cloud Identity is a cloud-based Software as a Service model, so you don't need to worry about managing the infrastructure. That is one advantage. Active Directory is just software you install on your own Windows VM or Windows Server and manage. You need some technical expertise to install, configure, and manage the Active Directory, whereas Cloud Identity is straightforward. If you have a little bit of experience with IT, you can handle it. You don't need a lot of technical expertise to work on Cloud Identity.

How was the initial setup?

It is cloud-based Software as a Service model, so you don't need to provision anything on your own. You sign up like any G Suite service. Once you sign up for Cloud Identity using your domain, you must verify that you own the domain. It's straightforward after that. One person is enough to manage Cloud Identity, but you can have two or three people for availability purposes. It took one or two hours to get it deployed. I just had to coordinate with the domain admin guy. Aside from managing the end-users, there isn't much maintenance. It's SaaS, so Google manages all the infrastructure for you.

What's my experience with pricing, setup cost, and licensing?

When I worked on Cloud Identity, they offered a free or enterprise version. You can synchronize and create up to 100 user identities in the free version. After that, you have to purchase a business or enterprise license. In that model, you'll be charged based on the number of users. I don't remember exactly how much they charge per user.

What other advice do I have?

I rate Cloud Identity eight out of 10. If you're considering Cloud Identity, I say go ahead and try it. It's a great, simple tool to manage your identities. You can just integrate it with your existing directory solutions, and it works pretty well.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Google Cloud Identity Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Google Cloud Identity Report and get advice and tips from experienced pros sharing their opinions.