Mainly, we use GitLab as a source control repository, and I use GitLab CI for the CI/CD pipeline.
Platform Engineer & Manager at a computer software company with 51-200 employees
Seamless integration and automation accelerate time to market
Pros and Cons
- "GitLab's source control is excellent."
- "GitLab's source control is excellent."
- "GitLab should work on improving their user interface for GitOps as it is lagging behind."
- "GitLab should enhance its GitOps capability as they are currently using FluxCD, however, Argo CD is better and offers more features. GitLab should work on improving their user interface for GitOps as it is lagging behind."
What is our primary use case?
What is most valuable?
GitLab's source control is excellent. Having the source control and pipeline in the same platform makes integration seamless. It is already integrated, with no need to configure any webhooks or other settings.
Implementing CI/CD with GitLab has accelerated the time to market significantly. As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
What needs improvement?
GitLab should enhance its GitOps capability as they are currently using FluxCD, however, Argo CD is better and offers more features. GitLab should work on improving their user interface for GitOps as it is lagging behind.
For how long have I used the solution?
I have been working with GitLab for more than three years now.
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What do I think about the stability of the solution?
GitLab is very stable with no issues in performance or availability.
What do I think about the scalability of the solution?
GitLab is highly scalable, but in our current architecture using Docker containers, it isn't. That is why we're transitioning to OpenShift for future scalability with increased user numbers.
How are customer service and support?
I have interacted with architects for some advice during the implementation, and they were prompt in their response. However, I have not had to open any support tickets yet.
Which solution did I use previously and why did I switch?
I have worked with several CI/CD tools, including Jenkins, Azure DevOps, Tekton, and Jenkins. GitLab CI is more powerful than Jenkins and Azure DevOps and comparable to Tekton.
How was the initial setup?
The initial setup of GitLab was straightforward. We have it installed as a Linux package and as a Docker container, which took very little time.
Which other solutions did I evaluate?
I have used Tekton before, the vanilla version on Kubernetes and Red Hat's version of the pipeline.
What other advice do I have?
Overall, I recommend GitLab to other DevOps teams due to its powerful CI capabilities and having most tools you need on the same platform. It enables seamless integration and automation. I rate GitLab nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Test Manager at a manufacturing company with 5,001-10,000 employees
Optimize coding processes with efficient CI/CD while exploring AI integration
Pros and Cons
- "The CI/CD process is very efficient."
- "GitLab has better support, and its features are superior compared to Jenkins."
- "I would like to see AI support in GitLab."
What is our primary use case?
We are using GitLab for source code configuration and for CI/CD processes.
What is most valuable?
The CI/CD process is very efficient. We are utilizing the pipelines extensively and gaining significant benefits from GitLab.
What needs improvement?
We are not using the AI process yet, however, I would like to see AI support in GitLab. Maybe it already does. I am not sure how it supports AI processes.
For how long have I used the solution?
We have been using GitLab for two years.
What do I think about the stability of the solution?
GitLab supports us very well.
How are customer service and support?
We do not have any direct technical support from GitLab. We ask questions to our IT department, and they may seek external support if needed.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have just tried Jenkins. We are using GitLab. GitLab has better support, and its features are superior compared to Jenkins.
What about the implementation team?
The initial setup was handled by our IT department.
What was our ROI?
GitLab is a cost-saving tool and is particularly effective for coding processes.
What other advice do I have?
I do not have any recommendations or suggestions. I rate GitLab a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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GitLab
December 2025
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879,310 professionals have used our research since 2012.
Senior Application Developer at a tech vendor with 10,001+ employees
Streamlines code management with efficient branch handling but needs improved conflict resolution
Pros and Cons
- "The most valuable aspects of GitLab are the ability to create branches, merge branches, and compare branches to resolve code conflicts."
- "GitLab is scalable and works well with multiple environments."
- "GitLab can improve its user interface to make conflict resolution more user-friendly."
- "GitLab can improve its user interface to make conflict resolution more user-friendly."
What is our primary use case?
We were using GitLab as a repository for our project. Whenever we were developing anything, we would commit our codes there.
We used it for creating branches, merging branches, and comparing branches to resolve conflicts during code committing. We configured the CI/CD pipeline to automate our deployment process. We also utilized it in conjunction with tools like Octopus and OpenShift.
How has it helped my organization?
GitLab helped us streamline our code-committing and versioning process. It provided better user-friendly solutions for comparing and resolving conflicts when committing code.
The CI/CD pipeline setup was straightforward and required fewer commands, making it simpler to use compared to Tekton. This efficiency in code management and deployment contributed to smoother operations in our projects.
What is most valuable?
The most valuable aspects of GitLab are the ability to create branches, merge branches, and compare branches to resolve code conflicts.
The documentation provided by GitLab is very comprehensive, which is useful for resolving queries. GitLab's logs are also beneficial for tracking the status of our CI/CD pipeline.
What needs improvement?
GitLab can improve its user interface to make conflict resolution more user-friendly. Better and more descriptive logs during CI/CD pipeline configuration would also be beneficial to diagnose issues more quickly.
Sometimes, the logs provided are not sufficient to understand the errors, and we needed assistance from our DevOps team.
For how long have I used the solution?
I have been using GitLab for around four to five years.
What do I think about the stability of the solution?
I have not experienced any performance or stability issues with GitLab so far.
What do I think about the scalability of the solution?
GitLab is scalable and works well with multiple environments. It integrates well with other tools. It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
How are customer service and support?
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring escalation.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward. There were no challenges beyond typical configuration, and the documentation was adequate.
What about the implementation team?
Our DevOps team handled most of the configuration work, and we, as developers, made changes only occasionally for personal use scenarios.
What's my experience with pricing, setup cost, and licensing?
I have never paid for using GitLab personally, as it is free for our usage purposes. Even when working in other small organizations, we opted for GitLab as it was cost-efficient.
What other advice do I have?
I would recommend GitLab to others because it is free and user-friendly. It provides all the necessary functionalities we need.
I'd rate the solution seven out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
AWS DevOps/ Site Reliability Engineer at a consultancy with 10,001+ employees
Boosted productivity with automated pipelines and seamless collaboration
Pros and Cons
- "It streamlines our DevOps processes with automated CI/CD pipelines."
- "I recommend GitLab for DevOps engineers."
- "There are some challenges with repository file management as GitLab may struggle to manage larger files."
What is our primary use case?
I use GitLab to manage our development lifecycle. We use it to store code and automate our CI/CD pipeline. Once developers commit their code, the CI/CD pipeline automatically starts, supporting development through various stages. It is part of our software development life cycle.
What is most valuable?
GitLab enhances productivity and reduces time since many tasks are automated. I appreciate the team collaboration it offers, enabling multiple people to work on the same Git repository seamlessly.
Additionally, it streamlines our DevOps processes with automated CI/CD pipelines.
What needs improvement?
There are some challenges with repository file management as GitLab may struggle to manage larger files. Improvements could be made regarding size management and file partitioning.
Also, the UI has remained the same for a couple of years and could benefit from an update with AI features and better customization.
For how long have I used the solution?
I have been using GitLab for three or four years.
What do I think about the stability of the solution?
I have not encountered any performance or stability issues with GitLab so far. It has remained stable and reliable.
What do I think about the scalability of the solution?
GitLab is scalable as multiple users can simultaneously access it without issues.
How are customer service and support?
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally, issues might arise if the URL isn't up or due to server problems.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with Bitbucket. In comparison, GitLab is more advanced, particularly in terms of cloud capabilities.
How was the initial setup?
Setting up GitLab is smooth and straightforward. There is no complexity as long as you're familiar with the basics. A simple code can be reused, facilitating easy installation and use.
What's my experience with pricing, setup cost, and licensing?
GitLab is mostly free, with potential costs arising from upgrade versions. There is a trial period of about six months during which it is free. Afterward, fees apply.
Which other solutions did I evaluate?
I have experience with Bitbucket and Jenkins, and both serve as alternatives to GitLab for version control and CI/CD pipelines.
What other advice do I have?
I recommend GitLab for DevOps engineers. It is easy and fast to use. While Jenkins is also good for understanding, GitLab offers an easier user experience. I rate GitLab as ten on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director - Quality Engineering at a computer software company with 1,001-5,000 employees
Useful for source code management and security purposes
Pros and Cons
- "When a developer checks in code, it is automatically built and deployed, and automated test cases are also run. We have extensive integration with GitLab, which helps us with source code management. We run the static code analysis using SonarQube."
- "Technologies are always changing. Nowadays, new things like serverless computing and workload management have emerged. We have noticed a few gap items for faster service delivery. For example, we do user interface testing in the latest team and automate it using some tools. Recently, we integrated a tool with user interface testing, which can simulate a multi-user environment. So, we would like to see more integration with different platforms."
What is our primary use case?
When a developer checks in code, it is automatically built and deployed, and automated test cases are also run. We have extensive integration with GitLab, which helps us with source code management. We run the static code analysis using SonarQube.
What needs improvement?
Technologies are always changing. Nowadays, new things like serverless computing and workload management have emerged. We have noticed a few gap items for faster service delivery. For example, we do user interface testing in the latest team and automate it using some tools. Recently, we integrated a tool with user interface testing, which can simulate a multi-user environment. So, we would like to see more integration with different platforms.
What do I think about the stability of the solution?
We normally do load testing for an hour, extending that load with two or three different use cases. We increase the load by two or three times to check how the application responds. This helps us see if the application can withstand increased load, though it may reject messages or requests when it can't handle two to three times the normal load.
We do endurance or soak testing by leaving the system at the rated load, like 300 requests per second, for 12-16 hours to observe stability. We monitor for CPU leakage, memory leakage, queue building, and similar issues. If there are any problems, we fine-tune and fix them. For performance testing, we test at multiple levels: one at the service level and two at the system level. We normally don't test at the integration level.
What do I think about the scalability of the solution?
My company has 90 users.
How was the initial setup?
The solution's deployment is straightforward. We have containerized applications that are deployed to the environment.
What about the implementation team?
GitLab was deployed in-house.
What was our ROI?
The main value and impact of using the product are significant. We create and maintain vulnerability-free software by integrating tools like ManageEngine, which periodically patches our runtime environments, including operating systems, kernels, and software. Additionally, we run automated Nessus scans periodically, every week and day, to identify new vulnerabilities even after applying patches.
What other advice do I have?
I rate the overall solution an eight out of ten.
We do two levels of security scanning. One is at the build level, where we integrate with security packages and use tools like OWASP for top vulnerability compliance. This ensures that all third-party tools, like Tomcat and JBoss, are scanned as part of the build.
The second level is a reactive scan at runtime. We scan Oracle clients, JDKs, JBoss, Tomcat, Log4j, and other components during runtime. We also consider the operating system's security. Before we complete software testing, we use Nessus to perform a runtime security scan.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO-OSS R&D and Product Development at a comms service provider with 51-200 employees
Efficient version tracking saves time and money while leaving room for potential improvements
Pros and Cons
- "GitLab helps me save time and provide financial benefits, as keeping track of the updated version and the changes is money and time-saving."
What is our primary use case?
We are not using the community version of GitLab, but we are using it for ticketing and publishing the tool versioning.
What is most valuable?
The best features of GitLab are versioning and keeping track of the versions.
GitLab helps me save time and provide financial benefits, as keeping track of the updated version and the changes is money and time-saving.
GitLab has CI/CD pipeline capabilities.
What needs improvement?
For how long have I used the solution?
I have been working with GitLab for probably six to seven years.
What do I think about the stability of the solution?
I am satisfied with GitLab's security, and we have not experienced any problems so far.
What do I think about the scalability of the solution?
Regarding scalability, I did not face any issues with GitLab supporting my projects.
How are customer service and support?
I have not contacted GitLab's technical support.
How would you rate customer service and support?
Neutral
What was our ROI?
I have seen benefits from using GitLab, since my directors and the team are using it, they must be happy with it.
What other advice do I have?
I rate GitLab seven out of ten because nothing is perfect. I think we have to finish the conversation. I have told you what I could tell you.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Oct 5, 2025
Flag as inappropriatePrinciple Product Manager at a healthcare company with 10,001+ employees
Improved our CI/CD processes in software dependency management
Pros and Cons
- "The important feature is the entire process of versioning source code maintenance and easy deployment. It is a necessity for the CI/CD pipeline."
- "There is a need to improve or adopt AI into the ecosystem like a co-pilot, which Microsoft has done with GitHub."
What is our primary use case?
We primarily use GitLab for code migration and version management. It helps us maintain metadata, manage versions, and facilitate continuous integration when working in teams. When working on a feature, we create a feature branch, which allows us to work on the feature independently. Once the feature is complete, it must be merged into the main branch. This streamlines the process of deploying the application to the production environment.
How has it helped my organization?
We use some orchestration tools to do it. We have our own built packet manager, and that package manager interacts with the excellent migration and everything internally.
What is most valuable?
The important feature is the entire process of versioning source code maintenance and easy deployment. It is a necessity for the CI/CD pipeline.
What needs improvement?
There is a need to improve or adopt AI into the ecosystem like a co-pilot, which Microsoft has done with GitHub.
For how long have I used the solution?
I have been using GitLab for nine years. I have worked across version management for continuous integration and deployment.
What do I think about the stability of the solution?
The product sometimes crashes.
I rate the solution’s stability a seven out of ten.
What do I think about the scalability of the solution?
The solution’s scalability is good.
I rate the solution’s scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I have used GitHub before. GitHub now comes with an AI Assistant, similar to a copilot, its most significant advantage. With this copilot, it assists you in writing code. It provides examples and helps you rectify errors, especially during migration processes. Additionally, it offers previews of how migration can be performed. These enhancements are attributed to Microsoft’s support and involvement in OpenAI.
How was the initial setup?
The initial setup is easy and depends on the target enrollment; it typically takes just a few minutes to complete. Migration is also handled efficiently, typically in less than a few minutes or between three to five minutes, depending on the data size you want to migrate. The only drawback or consequence is that you need a private Git repository, which GitLab should provide by default.
What's my experience with pricing, setup cost, and licensing?
For small-scale usage, GitLab offers a free tier. For enterprise pricing, GitLab is more expensive than GitHub, as it's not as widely adopted. GitLab is the preferred choice for many developers despite its higher monthly pricing plan, which is around $126.
What other advice do I have?
GitLab has improved our CI/CD processes in software dependency management. It handles conflicts between versions seamlessly, such as when merging different features into the main branch. With GitLab, there are no conflicts in the code itself. Versioning is also efficiently managed within GitLab, allowing us to easily track the latest main branches, previous branches, and releases. For example, if a software depends on specific versions, it's easily traceable using GitLab. One of the most significant advantages is the built-in DTS, which supports ample file storage. This capability allows us to store 30-40 gigabytes of repository sizes.
The code diffs available in GitLab show the differences between the older version and the current one, indicating what has been added, deleted, or modified across the codebase. This helps you understand which portions of the code have changed within a particular file, such as a Python script, aiding in traceability and version management.
The merge request feature is standard and available even in GitHub, making it accessible on most Git platforms. It is one of the fundamental features of GitLab, a free product.
Overall, I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-Founder at a outsourcing company with 11-50 employees
Robust software development tool with excellent new features and good support
Pros and Cons
- "They incorporate new features every September, and they have introduced their own code editor and AI features."
- "The pricing has been substantially increased, which is a major concern."
What is our primary use case?
GitLab is predominantly used for software development and practicing DevOps. GitLab CI/CD is one of the best features, and the solution is used primarily for software development.
What is most valuable?
GitLab is robust software and easy to use. There is excellent documentation available on their site but it can be overwhelming for early learners.
They incorporate new features every September, and they have introduced their own code editor and AI features.
What needs improvement?
The pricing has been substantially increased, which is a major concern. While GitLab has a lot of documentation, the complexity and volume can be overwhelming, especially for new learners. Structuring the documentation more effectively could help alleviate this issue.
For how long have I used the solution?
GitLab was resold for approximately two years.
What do I think about the stability of the solution?
The solution is stable, and there have been no noted glitches or latency issues.
What do I think about the scalability of the solution?
The solution is easy to scale.
How are customer service and support?
Customer service and support are good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously we worked as resellers of other IT software like Snyk and Aqua Cloud Security.
How was the initial setup?
The initial setup is medium in terms of difficulty. It's neither too easy nor too difficult.
What's my experience with pricing, setup cost, and licensing?
Pricing is relatively expensive.
Which other solutions did I evaluate?
Previously explored solutions like Snyk and Aqua Cloud Security.
What other advice do I have?
GitLab is a very good solution.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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