I use the tool for deployment.
Salesforce Release Engineer at Cognizant
Helps to integrate CI/CD pipeline deployments and has good security model
Pros and Cons
- "The tool helps to integrate CI/CD pipeline deployments. It is very easy to learn. Its security model is good."
- "GitLab could consider introducing a code-scanning tool. Purchasing such tools from external markets can incur charges, which might not be favorable. Integrating these features into GitLab would streamline the pipeline and make it more convenient for users."
What is our primary use case?
What is most valuable?
The tool helps to integrate CI/CD pipeline deployments. It is very easy to learn. Its security model is good.
What needs improvement?
GitLab could consider introducing a code-scanning tool. Purchasing such tools from external markets can incur charges, which might not be favorable. Integrating these features into GitLab would streamline the pipeline and make it more convenient for users.
For how long have I used the solution?
I have been working with the product for six years.
Buyer's Guide
GitLab
September 2026
Learn what your peers think about GitLab. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,341 professionals have used our research since 2012.
What do I think about the stability of the solution?
I haven't encountered any bugs in GitLab.
What do I think about the scalability of the solution?
In our company, I estimate that around 30 people use GitLab, primarily for branching and repository management.
Which solution did I use previously and why did I switch?
Our organization decided to use GitLab because it's easy to use, and its user interface is more intuitive than other tools.
How was the initial setup?
The tool's deployment is easy.
What other advice do I have?
I would recommend using GitLab. It provides a repository and API, allowing you to create deployment pipelines. I rate it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Engineer at NayaPay
A highly stable and affordable solution that provides good repository management features and support
Pros and Cons
- "CI/CD is valuable for me."
- "The documentation is confusing."
What is our primary use case?
We use the solution for on-premises repository management
What is most valuable?
CI/CD is valuable for me. The product also has a monitoring feature connected to Grafana. It helps with alerts. We are using the free GitLab Community Edition. It has a lot of great features.
What needs improvement?
The documentation is confusing. Sometimes, it is incomplete or has incorrect information. I have informed the vendor about it. Some features in the GitLab Community Edition are not available to us.
For how long have I used the solution?
I have been using the solution for nine months. My organization has been using it for around two years. We are using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten. We never faced any downtime.
What do I think about the scalability of the solution?
I rate the scalability of GitLab Community Edition a seven or eight out of ten. The product could improve the scalability of GitLab Community Edition. Around 60 people are using the product in our organization.
How are customer service and support?
Their support is good.
How was the initial setup?
The initial setup is easier for someone who knows Linux and has been working as a system administrator. We need to have experience to deploy the solution. It takes around three to four hours to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
We are using the open-source version, anyone can download it.
What other advice do I have?
I am my company’s GitLab administrator. Many features we need are available in Enterprise Edition. If we say that we do not have enough features in GitLab Community Edition, GitLab might just ask us to upgrade to Enterprise Edition. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
GitLab
September 2026
Learn what your peers think about GitLab. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,341 professionals have used our research since 2012.
Used for source code maintenance and provides user-friendly interface for code review and pull requests
Pros and Cons
- "We have seen a couple of merge requests or pull requests raised in GitLab. I see the interface, the way it shows the difference between the two source codes, that it is easy for anyone to do the review and then accept the request; the pull request is the valuable feature."
- "We have only seen a couple of issues on Gitlab, which we use for building some of the applications."
What is our primary use case?
Our primary use case is for source code maintenance, then doing the build and running code coverage tools like SonarQube, and then deployment.
What is most valuable?
We have seen a couple of merge requests or pull requests raised in GitLab. I see the interface, the way it shows the difference between the two source codes, that it is easy for anyone to do the review and then accept the request; the pull request is the valuable feature.
What needs improvement?
We have only seen a couple of times on Gitlab, which we use for building some of the applications. Recently, we have heard that some of the builds were taking a long time or were not scheduled. In such cases, they had to contact the GitLab community or the GitLab organization to address these issues.
So, there is room for improvement in regard to the issues with build times.
In future releases, additional features could be added in post-deployment monitoring. Currently, GitLab supports CI/CD up to deployment. Anything that would assist in monitoring deployments, especially in the context of Kubernetes or Docker, would be valuable. It may not be necessary for enterprise-level use, but for midrange organizations, integrating post-deployment monitoring of infrastructures and generating reports could be beneficial.
For how long have I used the solution?
We have been using this solution for three years now.
What do I think about the stability of the solution?
The solution offers good stability. However, sometimes we do see some issues due to upgrades and patches. But a couple of times, we have seen build issues where it takes a long time, or it gets stuck, and people have to manually restart those.
What do I think about the scalability of the solution?
It is a scalable solution in our environment. We have over a thousand end users.
How are customer service and support?
The support is very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Earlier, we were using Atlassian products, and then we shifted to GitLab.
What about the implementation team?
The deployment is handled by a different team. For maintenance, we get good support from GitLab. For any production issues, we hear that we get good support from GitLab. That is something good.
What other advice do I have?
My advice would be it's a very good tool for developers, especially those spread across the globe. It has a very good interface for any pull request or code review. The CI/CD pipeline is also easily built in, so we can easily build and deploy it into various environments. So that eases the developer's and the production ops team's life.
Overall, I would rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Engineer at a consultancy with 1-10 employees
A scalable tool with an easy initial setup phase useful for building new connectors and preparing scripts
Pros and Cons
- "The initial setup of GitLab is pretty simple, with no complications."
- "Some of the scripts that we encountered in GitLab were not fully functional and threw up errors."
What is our primary use case?
I use GitLab for some of my CyberArk scripting work.
What is most valuable?
GitLab's scoop is like a lifesaver. It's very crucial for us in our company to use some of those scripts from GitLab, either for health checks or building new connectors is very important for us, and at times, with GitLab, you don't even need to build the connectors.
What needs improvement?
Some of the scripts that we encountered in GitLab were not fully functional and threw up errors. The aforementioned area of the solution needs improvement.
In the future, I would like to see GitLab providing more oversight over the coding part.
For how long have I used the solution?
I have been using GitLab for a couple of years. I use the solution's latest version.
What do I think about the stability of the solution?
It is a stable solution and seems to be a well-tested product with no issues. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. There are a lot of users on GitLab, so it is a highly scalable product. I rate the scalability a nine out of ten.
GitLab has only two users, including myself, in our company.
We don't have plans in our company to increase the number of users in future.
How are customer service and support?
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support there. The product's technical team is knowledgeable, responds quickly, and is customer friendly.
I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of GitLab is pretty simple, with no complications.
The deployment process took less than an hour, which means it can be done in around 45 minutes.
The solution can be deployed on the cloud or on-premises version by installing the EXE file.
Only one junior engineer is required for deployment and maintenance.
What about the implementation team?
The deployment phase can be done by yourself, in-house.
What was our ROI?
The ROI has been good since we have had no issues so far.
What's my experience with pricing, setup cost, and licensing?
My company uses the free version of GitLab, which is GitLab Community Edition. There is a licensed version also available for GitLab.
What other advice do I have?
I would tell those planning to use the solution to try developing their own scripts in GitLab and then try to download them from the repository there. You build your knowledge while helping others as well.
I rate the overall solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Researcher at the InfoCloud Research Group at a university with 1,001-5,000 employees
Efficiently streamlines and automates tasks
Pros and Cons
- "CI/CD and GitLab scanning are the most valuable features."
- "There is room for improvement in GitLab Agents."
What is our primary use case?
My primary use case is for creating pipelines and automation workflows.
How has it helped my organization?
By streamlining tasks that we used to do on a daily basis and scheduling them.
What is most valuable?
CI/CD, GitLab scanning, and the cloud are the most valuable features.
What needs improvement?
There is room for improvement in GitLab Agents.
I would like to see more features focused on GitLab or CICD. I am not sure if there is a roadmap for GitLab CI/CD Elite.
For how long have I used the solution?
I have been using GitLab for five years. I am currently using version 14.5.
What do I think about the stability of the solution?
It is a stable solution. I would rate it an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of GitLab a three out of ten. It is low.
It can be challenging to scale. Sharing databases and removing multiple VPNs is not easy to handle. GitLab's stability is not as good as other platforms that offer Kubernetes engines. We use OEMs instead.
There are 300 to 400 users in my company. We definitely plan to increase the usage.
Which solution did I use previously and why did I switch?
We are familiar with GitHub.
How was the initial setup?
I'll give the initial setup a six, slightly above average, where one is difficult and ten is easy.
Now we automate everything, so let's say the deployment now takes about one hour to deploy.
What about the implementation team?
For the deployment process, we create a template and prepare the VM on our cloud. Then we deploy the container using the controller, which deploys the solution.
We had IT specialists and engineers for the deployment process.
What's my experience with pricing, setup cost, and licensing?
It's a bit tricky because we have a different license. I rate the pricing mode a five out of ten for now, but it might change in the future. We have an educational license, and support is not included.
What other advice do I have?
GitLab offers various services, and it's important to understand which ones you truly need. Service providers might have different capabilities, and compatibility with your existing devices can be a critical issue. We haven't faced many problems with network compatibility or duplicated services so far.
If I could go back in time, I would recommend using GitLab primarily as a reliable repository. For additional features like scanning and monitoring, it might be beneficial to explore other specialized solutions.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Environmental engineer at Coventry Building Society
Good for managing source code
Pros and Cons
- "GitLab is a solution for source code management, container registry, pipelines, testing, and deployment."
- "The pricing model of GitLab is an issue for me."
What is our primary use case?
GitLab is a solution for source code management, container registry, pipelines, testing, and deployment.
What needs improvement?
The problem with Git is that it's a solution for managing your source code history. But with Git, you can edit the history, which is not ideal.
Another issue is the pricing model of GitLab.
For how long have I used the solution?
I have been using GitLab for more than a year. I am using the latest version.
What do I think about the stability of the solution?
It is a stable solution. I would rate it a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I would scalability rate it a ten out of ten.
Which solution did I use previously and why did I switch?
I used GitHub. GitHub did not have a container registry or testing, and it is owned by Microsoft, which raises concerns about ethics. All my decisions are based on ethics.
How was the initial setup?
The initial setup is reasonably okay. Moreover, it's already in the cloud, so I didn't need to deploy it.
What about the implementation team?
There is no deployment or maintenance staff required.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit high. I'm still on the free plan, but if I wanted to buy it, the pricing would be a bit high. There are not any additional costs associated with the standard license.
What other advice do I have?
GitLab is a good solution. Overall, I would rate it a nine out of ten. I would say it's better than GitHub.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A feature-rich and a well-organized solution that is scalable
Pros and Cons
- "GitLab is very well-organized and easy to use. Also, it offers most features that customers need."
- "As a partner, sometimes it's difficult to get support. They have a really complicated procedure for their support."
What is our primary use case?
It is used for saving source code, and then people get the source code out of it, make a branch, and merge it to make a big file for deployment. So it's mainly a source code deployment tool.
What is most valuable?
GitLab is very well-organized and easy to use. Also, it offers most features that customers need. So I think it's one of the best solutions compared to other options. So, it's the most capable and easiest tool.
What needs improvement?
In terms of the solution's interface and features, I am satisfied.
As a partner, sometimes it's difficult to get support. They have a really complicated procedure for their support. Apart from the aforementioned reason, I am very satisfied with the product. It is only after we are registered that we get proper support from GitLab. The registration itself it's quite complicated, and it is mainly because they want to make sure that the users with a license contact the right support team.
For how long have I used the solution?
I have been using GitLab for two years. My company has a partnership with GitLab. I am using GitLab Version 15.6.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight or nine out of ten. Since it is software, they can have some bug-related issues, and no software is 100% protected. GitLab has many features in different areas, so I cannot specify which specific area has a problem.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten. My clients who use the solution are medium-sized businesses.
How are customer service and support?
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial registration is complicated.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process was easy. I rate the initial setup a ten out of ten. The solution can be deployed in a day. Only one engineer is required to deploy the solution. Also, the solution does require maintenance. Using it as a different storage operation when it comes to maintenance, there can probably be some updates that can fix security patches and other issues. So, we have several employees working on many different solutions and projects. But only one person is actually required for its maintenance.
What's my experience with pricing, setup cost, and licensing?
Price-wise, it is a reasonable solution. On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a five out of ten.
What other advice do I have?
It's a great solution. So I would recommend it to those who want to use it. I rate the overall solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Analyst at Envidia Graphics Private Limited
Useful code management, scales well, but lacking AI
Pros and Cons
- "The most valuable features of GitLab are the CI/CD pipeline and code management."
- "Merge conflicts and repository maintenance could improve. If there is someone new to the system they would not know if there is a conflict."
What is our primary use case?
We are using GitLab for team collaboration, code management, and certain CICD pipelines.
What is most valuable?
The most valuable features of GitLab are the CI/CD pipeline and code management.
What needs improvement?
Merge conflicts and repository maintenance could improve. If there is someone new to the system they would not know if there is a conflict.
In a feature release, it would be helpful if there was AI integrated into the system. For example, if there was a CI/CD pipeline available, we could configure them for our purpose without doing the process manually.
For how long have I used the solution?
I have been using GitLab for approximately four years.
What do I think about the stability of the solution?
I rate the stability of GitLab a seven out of ten.
What do I think about the scalability of the solution?
I rate the scalability setup of GitLab a seven out of ten.
Which solution did I use previously and why did I switch?
I have experience using GitHub, but GitLab is a superior platform. One major advantage of GitLab is the ability to maintain a private cloud with a wide range of features. It also allows for quick setup of CI/CD pipelines. Garrett is becoming popular amongst developers for code maintenance.
How was the initial setup?
The initial setup of GitLab takes a long time because there is a lot to configure.
I rate the initial setup of GitLab a seven out of ten.
What other advice do I have?
I rate GitLab a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Reliable, with solid features, would love to see a feature for peer reviews
Pros and Cons
- "I have found the most valuable feature is security control. I also like the branching and cloning software."
- "I would like to have some features to support peer review."
What is our primary use case?
Our primary use case is for source management.
What is most valuable?
I have found the most valuable feature is security control. I also like the branching and cloning software.
What needs improvement?
I would like to have some features to support peer review. It would be nice if I can input some comments and share them with the teams. But I am not sure if it is already included in some paid versions.
For how long have I used the solution?
I have been working with GitLab now for the past three or four years now.
What do I think about the stability of the solution?
The stability of the current solution I would rate as a nine on a scale of one to ten.
What do I think about the scalability of the solution?
The scalability on a scale of one to ten is around an eight or nine. We currently have around one hundred individuals using this solution on a daily basis.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
We are currently using the open-source version.
What other advice do I have?
I would recommend using GitLab and rank it a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at Ekinoks Software
An easy setup with good configuration and source management
Pros and Cons
- "The solution is stable."
- "We'd always like to see better pricing on the product."
What is our primary use case?
We are using the product for configuration management and source course management. For some projects, we are using it issue management.
What is most valuable?
Configuration and source management are the most valuable aspects of the solution.
It offers an easy initial setup.
The solution is stable.
I find the product scalable.
It's not overly expensive.
What needs improvement?
We'd always like to see better pricing on the product. If they could make the cost lower, that would be ideal for users.
For how long have I used the solution?
We've been using the solution for five or six years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It is scalable and easy to expand.
We have about 100 users on the solution. That includes developers and testers.
Our team is getting better. We'll likely need 30 more licenses. Therefore, we plan to expand usage.
How are customer service and support?
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional support.
Which solution did I use previously and why did I switch?
We did previously use a different solution. I can't recall the name.
How was the initial setup?
The solution is very straightforward to set up. It's not very complex at all. My understanding is it quite easy to implement. However, I was not completely involved.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. The pricing is pretty low. It's not too expensive.
Which other solutions did I evaluate?
We did not evaluate other solutions. We've always used GitLab.
What other advice do I have?
I'm not sure which version of the solution I'm using.
I'd rate this product nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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