We use GitLab for the continuous deployment of CI/CD pipelines that are running on various GitLab services. We also use it to run nightly jobs and to run any other case-specific issues.
Software QA Test Engineer at a tech services company with 51-200 employees
A scalable web-based DevOps lifecycle tool that's really fast
Pros and Cons
- "I like that it's easy to deploy our services over GitLab. The customer support is also good with a really active community. You have a lot of support that you can get online with your stack. That is probably one of the benefits of using GitLab. It's also really fast."
- "It would be better if there weren't any outages. There are occasions where we usually see a lot of outages using GitLab. It happens at least once a week or something like that. Whatever pipelines you're running, to check the logs, you need to have a different set of tools like Argus or something like that. If you have pipelines running on GitLab, you need a separate service deployed to view the logs, which is kind of a pain. If the logs can be used conveniently on GitLab, that would be definitely helpful. I'm not talking about the CI/CD pipelines but the back-end services and microservices deployed over GitLab. To view the logs for those microservices, you need to have separate log viewers, which is kind of a pain."
What is our primary use case?
What is most valuable?
I like that it's easy to deploy our services over GitLab. The customer support is also good with a really active community. You have a lot of support that you can get online with your stack. That is probably one of the benefits of using GitLab. It's also really fast.
What needs improvement?
It would be better if there weren't any outages. There are occasions where we usually see a lot of outages using GitLab. It happens at least once a week or something like that.
Whatever pipelines you're running, to check the logs, you need to have a different set of tools like Argus or something like that. If you have pipelines running on GitLab, you need a separate service deployed to view the logs, which is kind of a pain.
If the logs can be used conveniently on GitLab, that would be definitely helpful. I'm not talking about the CI/CD pipelines but the back-end services and microservices deployed over GitLab. To view the logs for those microservices, you need to have separate log viewers, which is kind of a pain.
For how long have I used the solution?
I have been using GitLab for over a year.
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What do I think about the stability of the solution?
GitLab is a fairly stable solution. On a scale from one to ten, I would give it a seven for stability.
What do I think about the scalability of the solution?
GitLab is scalable. You can replicate services, architecture, and more.
How are customer service and support?
Technical support is good.
What other advice do I have?
I would recommend this solution.
On a scale from one to ten, I would give GitLab an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Solution Architect at a tech services company with 11-50 employees
Easy to use, good integration with CIE, and good stability and scalability
Pros and Cons
- "The most valuable features of Gitlab are integration with CIE and the ability to rapidly deploy solutions, projects, and applications. It is very easy to use, and there are no complaints."
- "It could have more security integrations and the ability to check the vulnerability of the code. I don't think it is a responsibility of Gitlab, but it would be nice to have more options to integrate with."
What is our primary use case?
We are a consultancy company, and we mostly sell application tools such as Jira and Bitbucket, but sometimes, our clients have Gitlab or Github, and then we offer the consultancy experience in DevOps for improving the process.
All use cases for this solution are for the financial industry. Around 50% of our clients are financial services.
What is most valuable?
The most valuable features of Gitlab are integration with CIE and the ability to rapidly deploy solutions, projects, and applications. It is very easy to use, and there are no complaints.
What needs improvement?
It could have more security integrations and the ability to check the vulnerability of the code. I don't think it is a responsibility of Gitlab, but it would be nice to have more options to integrate with.
For how long have I used the solution?
I have been using this solution for about two or three years.
What do I think about the stability of the solution?
Its stability is good.
What do I think about the scalability of the solution?
Its scalability is good. Our clients are medium to large businesses.
How are customer service and technical support?
I have never used Gitlab's support.
Which solution did I use previously and why did I switch?
Sometimes, clients migrate from Gitlab to Bitbucket. Sometimes, they migrate from Bitbucket to Gitlab. The most important feature that they are looking for is more integration with other tools, and they find Bitbucket a better solution for that.
How was the initial setup?
It is straightforward.
What about the implementation team?
For deployment and maintenance, usually, most of our clients have one person who is a DevOps engineer or CCM Administrator. We contact them so that we can assist them.
Which other solutions did I evaluate?
The most evaluated option is Bitbucket.
What other advice do I have?
I would recommend this solution. I would rate GitLab an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Lead Consultant at a computer software company with 5,001-10,000 employees
Reliable and scalable, but improved supporting documents needed
Pros and Cons
- "I have had no problem with the stability of the solution."
- "The solution could improve by providing more integration into the CI/CD pipeline, an autocomplete search tool, and more supporting documentation."
What is our primary use case?
We used the solution for keeping Yama code files there for our project.
What needs improvement?
The solution could improve by providing more integration into the CI/CD pipeline, an autocomplete search tool, and more supporting documentation.
For how long have I used the solution?
I have been using the solution for six months.
What do I think about the stability of the solution?
I have had no problem with the stability of the solution.
What do I think about the scalability of the solution?
The solution is able to be scaled. We have been doing our own project and there has been no issue with scalability.
How was the initial setup?
The installation can be difficult. You need to get used to the markdown files, the tutorials that are offered are not the best. I had to search the internet for alternatives tutorials. There should be clear instructions on how to create markdown files and how to upload code. There is a lot of room for improvement in the area of supporting documentation.
What other advice do I have?
I would advise those wanting to implement this solution to create tutorials themselves because there are so many sources that you have to look at just to understand how to make a red blob or red marker onto the code.
I rate GitLab a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
UAS Innovation Group Lead at a computer software company with 11-50 employees
Promotes collaboration, easy to use, and always evolving with the market needs
Pros and Cons
- "This product is always evolving, and they listen to the customers."
- "It would be really good if they integrated more features in application security."
What is our primary use case?
We use this solution for source code management, and also team collaboration for the application lifecycle.
How has it helped my organization?
It has improved the way our organization functions.
What is most valuable?
It is very easy to use.
This product is always evolving, and they listen to the customers.
It solves what the customers what.
What needs improvement?
It would be really good if they integrated more features in application security.
I would also like to see scanning for some vulnerabilities and allow people to have a one-stop glance at the state of the security application
For how long have I used the solution?
I have been working with GitLab for more than five years.
We are always using the latest version.
What do I think about the stability of the solution?
It's stable, and we have not experienced any issues with bugs or glitches.
What do I think about the scalability of the solution?
It's a scalable solution. It's easy to scale.
Which solution did I use previously and why did I switch?
We have used many solutions before GitLab.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price is okay.
What other advice do I have?
My advice is to work on the processes that are in the environment. Know what you need to do and what you need to deliver the software. You have to ask the question: What do you need to deploy the software?
Always take security into account from the beginning.
While this is a good tool that is always evolving and there are new updated security standards that are being published and improved upon, it is always a good idea to have another solution to compare with to get better at using it. You can always have a combination of all of them, which would something that I would be interested in.
We are always evaluating to see if there is a solution that can do the job better.
You need to have a well-defined set of processes and that will help them adapt GitLab.
Overall, it's a great product and it does a good job.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead at a mining and metals company with 51-200 employees
Helpful interface facilitates peer code reviews, and the continuous integration features are good
Pros and Cons
- "GitLab offers a good interface for doing code reviews between two colleagues."
- "We are having a few problems integrating with Jira at the moment, which is something that our IT department is investigating."
What is our primary use case?
My daily usage involves fetching code, creating branches, modifying the code, and then committing my changes. Once I'm ready for a review with my colleagues, I create a merge request. Then, during a code review, they will use the interface to write comments. Once everything in the comments has been addressed, I complete the merge. This describes a typical scenario.
We develop under Linux.
How has it helped my organization?
Everybody needs a source code versioning assistant, and GitLab is very flexible in this regard.
What is most valuable?
GitLab offers a good interface for doing code reviews between two colleagues.
The continuous integration feature is good.
What needs improvement?
We are having a few problems integrating with Jira at the moment, which is something that our IT department is investigating. In general, integrating with third-party tools is easy for some but difficult for others. When I create a new project, I go through all of the settings, and then I can integrate that with other tools. However, with Jira, I have problems.
If we could have GitLab execute some of the system tests then it would be good because as it is now, we have to rely on another tool. Ideally, it would execute a system test, a unit test, and then create a report. It is possible to do it but requires a lot of scripting expertise.
It should be easily available on their menu, similar to adding tests, configuring the tests you want to execute when you launch a build, so the build would be done then tests would be performed, and the report would be created.
This would allow us to know what went wrong during our systems test. If this aspect was more integrated into their interface, instead of relying on developers to script everything, it would be easier.
I would like to see better integration with third-party software.
For how long have I used the solution?
I have been using GitLab for a bit more than a year.
What do I think about the stability of the solution?
GitLab is pretty stable. I would rate it an eight out of ten.
What do I think about the scalability of the solution?
I haven't really used it outside of our Linux development environment, so I cannot really tell.
How are customer service and technical support?
GitLab is not responding quickly enough to our request. I know one of the problems that I am experiencing is with the integration with Jira.
We submitted the request to GitLab and we did not receive any replies. That was back in October.
Technical support could be better and their response time needs improvement to respond more quickly.
How was the initial setup?
Since I am using the web-based version and accessing GitLab through the web, I didn't have to install Gitlab, so in that sense, there was no effort, obstacles, or challenges in the initial setup.
I needed to understand the menu.
When I create a new software project in GitLab, I need to go through all of the settings to configure everything, which was not a problem. I needed to understand all of the options, and what it was doing.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at OZ
Facilitates code collaboration and parallel efforts in software development
Pros and Cons
- "The best thing is that as the developers work on separate tasks, all of the code goes there and the other team members don't have to wait on each other to finish."
- "The documentation could be improved to help newcomers better understand things like creating new branches."
What is our primary use case?
We are using GitLab for managing our code. We have created branches and posted code, and as our team members complete assignments, the code is pushed to there.
What is most valuable?
The best thing is that as the developers work on separate tasks, all of the code goes there and the other team members don't have to wait on each other to finish. We can all work on our code in tandem.
What needs improvement?
The documentation could be improved to help newcomers better understand things like creating new branches.
For how long have I used the solution?
The company has been using GitLab for a year and a half, and I have been using it for between eight and nine months.
What do I think about the stability of the solution?
GitLab is a stable solution.
What do I think about the scalability of the solution?
It is easy to scale with GitLab. We can do work on virtual machines, pushing the code there and working with it.
How are customer service and technical support?
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Which solution did I use previously and why did I switch?
We previously used BitBucket, but we have transferred everything to GitLab. Everything that BitBucket can do is available in GitLab.
What other advice do I have?
In summary, this is a very good product and everything is working well. I would recommend it.
I would rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partenaire, CEO at a tech services company with 1-10 employees
Convenient to use, provides a central repository, and speeds up our development time
Pros and Cons
- "It speeds up our development, it's faster, safer, and more convenient."
- "I would like to see better integration with project management tools such as Jira."
What is our primary use case?
We are a startup company working on a new firewall product, and we use GitLab as part of the software development process.
How has it helped my organization?
I see this product as an investment. It speeds up our development, it's faster, safer, and more convenient. We know that all of your information is going to be in the same place and you can do what you want.
What is most valuable?
The most valuable feature of GitLab is the level of control that it offers. I have more control over everything.
What needs improvement?
I would like to see better integration with project management tools such as Jira. I know that integration does exist for some, but it can be better. In the future, I would like to be able to add what I want.
For how long have I used the solution?
I have been using GitLab for one year.
What do I think about the stability of the solution?
This product is fully stable.
How are customer service and technical support?
We have not used GitLab technical support because as of now, we haven't needed it yet.
Which solution did I use previously and why did I switch?
Prior to using GitLab, I was using GitHub.
How was the initial setup?
The initial setup is not complicated. Especially if you have used GitHub before, it is pretty easy. Being on the cloud, you don't have to buy a server or anything else. You pay for it, set it up, and all of the protection and other services are included.
What's my experience with pricing, setup cost, and licensing?
GitLab can be used free of charge but if you use it for years and move to a paid license then it is better because you have more services. I think that we pay approximately $100 USD per month.
What other advice do I have?
We strive to always have the latest technology. In this business, you have to follow your client and follow the trend. In fact, you have to do things ahead of the trend and be prepared. For us, this tool is really convenient.
My advice for anybody who is implementing this solution is to consider the paid version. Don't be afraid to pay a few dollars a year. Especially for a startup company, this tool is an investment. You don't have to look at it as an expenditure or expense. Don't think about it as spending money, but rather, investing money.
From my point of view and for what I use GitLab for, it is okay for me. There may be other products, but this is a great tool. It's convenient and it's used by a million developers. The developers here consider it to be the best choice. That said, there is always room for improvement in a product.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Developer / Team Lead at a computer software company with 11-50 employees
Meets our repository and tracking needs as well as component integration
Pros and Cons
- "A user friendly solution."
- "Reporting could be improved."
What is our primary use case?
We primarily use this solution for repository tracking issues and reporting. We also use it for component integration. Our focus is pipeline field leads. We used to work with JIRA. I'm a developer and we are customers of GitLab.
What is most valuable?
The solution is similar to all the repository tools or the work tools on the market. I like it and find it quite easy to use.
What needs improvement?
The reporting could be improved and I'd like to see some testing or other deployment tools and integration with third parties.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Depending on the situation, I would recommend it.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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