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Assistant Manager at Tanla Platforms Limited
Real User
Top 20
Enables intelligent routing and automatic VPN establishment
Pros and Cons
  • "In terms of cost, features, and security, everything is top-notch."

    What is our primary use case?

    We deal with messaging, specifically A2P, P2P, and RCS, a rich communication service.

    We use Fortinet FortiGate 500, 600, and 900E, which are mainly used for data center activities.

    How has it helped my organization?

    Fortinet FortiGate has helped us significantly in many ways. Previously, we had multiple data centers interconnected over IPsec tunnels. Each IPsec tunnel was individual, and if that tunnel went down, manual intervention was needed to reroute the traffic to the available path. To avoid such cases, I introduced the SD-WAN concept using ADVPN (auto-discovery VPN). With this solution, I have almost four sites where critical traffic flows, avoiding many impacts. The reason we prefer Fortinet FortiGate SD-WAN is that it enables automatic establishment of the next available VPN if any connectivity goes down, ensuring all hub and spoke connectivity flows through the hub. Using ADVPN, spoke-to-spoke communication is established so that hub bandwidth or hub firewall does not get overloaded.

    What is most valuable?

    The best features in Fortinet FortiGate are the SD-WAN, IPsec tunnel, and the SSL VPN. It is very user friendly, and we can integrate multiple underlay links to the firewall. From there, you can manage it, and by using this SD-WAN concept, the device itself will make decisions about which path to take to reach the destination. If there are any issues on the desired path, it will automatically select the best path based on the configuration defined in the SLAs. This feature is particularly impressive. Before introducing SD-WAN, I had perimeter devices such as independent routers where intelligent routing across the underlay links was not possible.

    It is very informative and easy to implement. The GUI is very user friendly. Using this solution, we can easily integrate security profiles based on needs and requirements of internal stakeholders to avoid malicious traffic or security-related issues.

    When onboarding any Fortinet FortiGate to your production platform with active internet connectivity, the device connects to FortiGuard to fetch all signatures and behavioral patterns based on your security policy. It detects anomalous traffic and packets undergo deep inspection. If there are any anonymous or malicious activities, it immediately blocks them based on defined policy actions and alerts the end user and network administrator via FortiManager or via the cloud.

    What needs improvement?

    I don't have any areas for improvement in terms of features. With the introduction of AI/ML, they are performing behavioral pattern checks in terms of security. They have removed the SSL web-based and tunnel-based features, and they are improving in many aspects including the UI. However, throughout this year, their support has been very poor.

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    For how long have I used the solution?

    We have been using Fortinet FortiGate for more than 10 years.

    What do I think about the stability of the solution?

    It's stable. I would rate it a ten out of ten for stability.

    What do I think about the scalability of the solution?

    It's scalable. I would rate it a ten out of ten for scalability. 

    We have clients with more than 2,000 users.

    How are customer service and support?

    Their support needs improvement. When raising a service request on the portal, it normally takes two to three days for a response. Even for production issues, they do not initiate contact. The customer has to call the TAC before they schedule calls, which is problematic.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The deployment is very easy. People who are familiar with Fortinet FortiGate can implement it through CLI and GUI. It is very user-friendly for deploying complex configurations. There is also a tool called FortiExporter, which can convert all configurations from any OEM to Fortinet FortiGate.

    It doesn’t require much maintenance. The only maintenance activity required is firmware updates.

    What was our ROI?

    We have approximately 84 devices in production, demonstrating our investment in Fortinet FortiGate and its usefulness in many ways.

    We have invested almost 60% to 70% in Fortinet FortiGate as we don't have any other firewall apart from it. In some cases where we had Palo Alto, we removed it and purchased Fortinet FortiGate. We are using Fortinet FortiGate as our production firewalls in our organizations, corporate offices, and all locations.

    What's my experience with pricing, setup cost, and licensing?

    It's economical.

    What other advice do I have?

    In terms of cost, features, and security, everything is top-notch. I would recommend everyone to use Fortinet FortiGate instead of purchasing expensive firewalls such as Palo Alto and other OEMs. It is more economical and provides more flexibility and granularity in terms of access.

    Fortinet is a market leader. It is phenomenal in terms of price and kind of services.

    I would recommend Fortinet FortiGate to others. I would rate it a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    DevOps Manager at a outsourcing company with 201-500 employees
    Real User
    Effective centralized management and tech support increase operational efficiency
    Pros and Cons
    • "The centralized management allowed us to manage 50 devices effectively, which I found better than Cisco."
    • "During a recent upgrade from old devices to the latest ones, corporate IT faced challenges as there was no straightforward migration process, requiring many manual steps."

    What is our primary use case?

    I currently work in the automotive industry, providing software for automotive dealers, and we only use Fortinet FortiGate for corporate purposes.

    What is most valuable?

    One of the best features of Fortinet FortiGate is how effectively the software is written; the virtual network interfaces significantly outperform Cisco in my project. I didn't need separate switches or load balancers because I was able to resolve internal FQDNs of the load balancers, which was impressive. The centralized management allowed us to manage 50 devices effectively, which I found better than Cisco.

    What needs improvement?

    During a recent upgrade from old devices to the latest ones, corporate IT faced challenges as there was no straightforward migration process, requiring many manual steps. I've completed upgrades with Cisco before where the process was simple, but this time it wasn't the case for corporate IT. I also heard that SSL-based VPN will be discontinued, which could be concerning.

    For how long have I used the solution?

    I have used Fortinet FortiGate for several years; initially, I brought FortiGate to my previous company during a project.

    What do I think about the scalability of the solution?

    Integrating SD-WAN capabilities with Fortinet FortiGate is straightforward, with minimal complexity involved.

    How are customer service and support?

    My experience with Fortinet FortiGate support has been excellent, as I was fortunate to have an office in Vancouver where Fortinet had staff. We worked closely with tech personnel through the project. While I usually don't give perfect scores, the support was great. However, one area for improvement is that many functions can only be accessed via CLI, which has discrepancies between the web interface and direct connection.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I pushed corporate IT to replace SonicWall with Fortinet FortiGate, and now in my current company, we have FortiGate that we recently upgraded to the latest models.

    What other advice do I have?

    Managing Fortinet FortiGate involves three corporate IT personnel, and although it initially took them quite a while to handle some tasks, I provided scripts that allowed them to work much quicker. What took them a day or two is now a job of just 10 to 15 minutes. Scripting and utilizing Git repositories would make things smoother, and I intended to publish modules for Terraform but haven't had the time yet.

    Overall, I would rate Fortinet FortiGate around an eight, as there is always room for improvement.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    September 2025
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    Network System Enginner at Nauvata Engineering Private Limited
    Real User
    Top 20
    SD-WAN configuration streamlines network management and reduces IT workload
    Pros and Cons
      • "The renewal cost is much higher than other firewalls. It is not reasonable."

      What is our primary use case?

      We are using Cisco for the core switch, and for the firewall and WAN security, we are using Fortinet FortiGate. For distribution switches, we are using Ubiquiti. 

      We are using the 200F series of Fortinet FortiGate for our main branch and model 60 for our branch offices at five locations. We have connected a site-to-site VPN with Fortinet FortiGate. 

      What is most valuable?

      We have used multiple WAN ASPs and set up SD-WAN. It's quite interesting and user-friendly; essentially, anyone can configure it. All you need to do is go through the documentation, and you'll be able to set it up directly. We experimented with Cisco and other devices, but found them to be somewhat challenging. Additionally, there are commercial aspects to consider. However, with FortiGate, everything is bundled together, eliminating the need to pay extra for SD-WAN management.

      Performance-wise, we have great output with SD-WAN in our network. Earlier, when we were using it without SD-WAN, it was very difficult, and our IT team's effort was greater. After this SD-WAN configuration, we have no need to worry about whether the link is going down or not. We just get the notification, and at that time, we work on it. There is no need to run behind that.

      What needs improvement?

      The only issue is their renewal pricing. For more than 10 years, we have been customers of multiple Fortinet FortiGate security devices, and every time, it's at a high price. It is very difficult for small companies, especially in India. If Fortinet can reduce the renewal price a little bit, it can expand and target small businesses as well. Currently, only medium and large-scale organizations can afford it. Startups and small companies cannot afford it. The renewal cost is very high. When we get the equipment along with the license, it's acceptable, but the next renewal after one or three years is very expensive compared to other firewalls.

      For how long have I used the solution?

      We have been using Fortinet FortiGate for more than 10 years. It's the fifth device we are using. Earlier devices reached the end of life. After that, we moved to the next product.

      What do I think about the scalability of the solution?

      Fortinet FortiGate is absolutely scalable enough for our needs.

      We have more than 400 employees, and there are six branch offices connected. The branch offices are connected with site-to-site VPN, and multiple roaming employees or working from home employees are connected with SSL VPN. More than 100 people are connecting at a time. We only need two IT people to maintain the security devices.

      How are customer service and support?

      We very rarely raised tickets with Fortinet. Only on one occasion, when the FortiCloud account was locked, we raised a ticket. Apart from the configuration part, we never contacted them. They were very supportive. With that particular ticket, we got help immediately.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      We are also customers of Cisco and Ubiquiti. We have a core switch, 9000 series switches, and Ubiquiti equipment.

      I have earlier worked with Cyberoam and Sophos as a partner. They have a range of devices, and the renewal price is also lower in Sophos compared to Fortinet FortiGate.

      How was the initial setup?

      I was involved in the deployment of Fortinet FortiGate. The deployment process of Fortinet FortiGate is very straightforward, and since we have experience, it's very easy for us. Even for freshers, if they have basic theoretical knowledge of the setup, they can easily implement it. 

      It's deployed on-premises. We are not planning for the cloud. Our clients are not comfortable with the cloud solutions.

      What about the implementation team?

      We deployed it ourselves with one or two people for the deployment.

      What's my experience with pricing, setup cost, and licensing?

      The renewal cost is much higher than other firewalls. It is not reasonable.

      What other advice do I have?

      I would definitely recommend Fortinet FortiGate to others. 

      My experience with Fortinet FortiGate has been good overall. I would rate Fortinet FortiGate an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      Senior Officer - IT Cyber Security Admin with 10,001+ employees
      Real User
      Top 20
      Hardware is very stable but technical support needs improvement
      Pros and Cons
      • "The dynamic segmentation feature in Fortinet FortiGate is pretty good."
      • "The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time."

      What is our primary use case?

      Our main use case for Fortinet FortiGate is as a firewall. We are using it for cybersecurity purposes.

      How has it helped my organization?

      Our main purpose when we started working with Fortinet FortiGate was to secure our network in all aspects. Fortinet FortiGate performs a very important role in blocking malicious activity in our network. I'm not sure how much it has improved, but it has made our network stable and secure.

      What is most valuable?

      The hardware is very stable. Once you install the system, it works in any condition.

      The dynamic segmentation feature in Fortinet FortiGate is pretty good.

      What needs improvement?

      The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time. I have been mentioning this for the last two years.

      There is a migration issue from 600D to 600E, as we are not able to export the configuration file to 600E. It should be like export and import in all variants.

      For how long have I used the solution?

      I have been working with Fortinet FortiGate since 2016, which is approximately nine years.

      What do I think about the stability of the solution?

      It's very stable. I would rate it a ten out of ten for stability.

      What do I think about the scalability of the solution?

      It's scalable. 

      How are customer service and support?

      Their support is very poor.

      How would you rate customer service and support?

      Neutral

      Which solution did I use previously and why did I switch?

      I have not worked with other vendors for the last ten years, but if I get any chance, I will explore Palo Alto.

      What's my experience with pricing, setup cost, and licensing?

      We want to purchase more Fortinet FortiGate devices, but people are not giving us a proper quotation. There needs to be more transparency in giving quotations. Sometimes prices are very high, and even after the conclusion, the buyer thinks there may be some more reduction in the price.

      What other advice do I have?

      Currently, we don't have any Fortinet FortiGate data center solutions, but in the future, we are going to plan this one. 

      I will recommend Fortinet FortiGate to other users only because the hardware is very stable. I would rate this solution a seven out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      ICT Technician at MEDS
      Real User
      Works well and provides a good return on investment
      Pros and Cons
      • "ROI is exceptionally good."
      • "I find the management console not very straightforward, so that's an area where Fortinet FortiGate can improve. They should simplify it and make it more user-friendly."

      What is our primary use case?

      We are using Fortinet FortiGate 200F. Our main use cases are firewall and security.

      What is most valuable?

      It is very stable and scalable.

      We are utilizing SD-WAN by Fortinet FortiGate. My experience in integrating SD-WAN capabilities with Fortinet FortiGate in my network is good, and it has worked well with no cases so far.

      The effectiveness of Fortinet's unified SASE in providing consistent security policies rates at nine on a scale of ten.

      What needs improvement?

      I find the management console not very straightforward, so that's an area where Fortinet FortiGate can improve. They should simplify it and make it more user-friendly. In the next release, I would prefer a more simplified GUI; that's one area I would want to see a quick change.

      For how long have I used the solution?

      I have been working with Fortinet FortiGate for three years.

      What do I think about the stability of the solution?

      I would rate the stability of Fortinet FortiGate a ten out of ten because it hasn't had an outage.

      What do I think about the scalability of the solution?

      In terms of scalability, it has excellent features. I would give it a ten out of ten because there's still more we can do with it.

      How are customer service and support?

      We have not contacted Fortinet directly for technical support. Currently, we are working through the local dealers, and our local dealer is Safaricom Telkom. We also purchased Fortinet FortiGate through them.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Before Fortinet FortiGate, we had a South African product called Kerio. We also had a Cisco router, which we had configured to provide some of those benefits, but the problem is it's cumbersome to configure, scalability is limited, and it's very expensive to acquire the hardware and the licenses, so in terms of ROI, I wouldn't recommend it.

      How was the initial setup?

      We outsourced the initial setup of Fortinet FortiGate. We had the vendor do it. The implementation took about three weeks.

      What was our ROI?

      I have seen a return on investment with Fortinet FortiGate. Before this, we used to have many manual systems with overheads in terms of manpower, licenses, and so on, but now there's a lot we have automated, so ROI is exceptionally good.

      What other advice do I have?

      We are also using FortiAnalyzer and Fortinet VPN, and I have been generally satisfied with them. 

      I would rate Fortinet FortiGate a nine out of ten, with the only drawback being the management interface.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      Mayur_Patel - PeerSpot reviewer
      Chief Commercial Officer at InnovAge Home Care
      Real User
      Top 5Leaderboard
      Reliable and easy to use with good support
      Pros and Cons
      • "It is stable and easy to use. There are a lot of good resources available on the web."
      • "Fortinet FortiGate has positively impacted our organization by preventing hackers from accessing our network."
      • "Fortinet FortiGate could be improved in terms of user friendliness at the policy level and assigning URL based and keyword based features."
      • "Fortinet FortiGate could be improved in terms of user friendliness at the policy level and assigning URL based and keyword based features."

      What is our primary use case?

      I use Fortinet FortiGate to secure our infrastructure, user data, data encryption, and to prevent DDoS attacks. 

      I also have experience with FortiManager and FortiCloud. I have experience in integrating SD-WAN capabilities with Fortinet FortiGate because I am using SD-WAN with multiple ISP lines, using it as a load balancer and for specific route traffic.

      How has it helped my organization?

      Fortinet FortiGate has positively impacted our organization by preventing hackers from accessing our network.

      The performance of hardware-assisted DDoS protection in Fortinet FortiGate when managing data center traffic is very good.

      What is most valuable?

      One of the best features of Fortinet FortiGate is VLAN. Dynamic Segmentation and SD-WAN are also very good. 

      It is stable and easy to use. There are a lot of good resources available on the web.

      What needs improvement?

      Fortinet FortiGate could be improved in terms of user friendliness at the policy level and assigning URL based and keyword based features.

      For how long have I used the solution?

      I have been working with Fortinet FortiGate for around three years.

      What do I think about the stability of the solution?

      Fortinet FortiGate is a stable solution and the best solution.

      What do I think about the scalability of the solution?

      The scalability of Fortinet FortiGate is good.

      How are customer service and support?

      I would rate technical support from Fortinet a ten out of ten.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Before choosing Fortinet FortiGate, I was using Sophos Cyberoam, which is outdated. I switched from Sophos to Fortinet FortiGate because the Sophos device was outdated, not providing the same SD-WAN features at the same cost and central level.

      What was our ROI?

      We got our ROI in the second year due to its stability.

      What's my experience with pricing, setup cost, and licensing?

      The licensing cost is at the intermediate level.

      What other advice do I have?

      I would rate Fortinet FortiGate a ten out of ten. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      PeerSpot user
      Co-Founder at CodeCraft Technologies Private Limited
      Real User
      Top 20
      A user-friendly firewall with good security features
      Pros and Cons
      • "Its usability is good. We can easily navigate the system, and we have a very good user experience."
      • "Previously, we were using another firewall device, Sophos. Compared to that, Fortinet FortiGate provides more features and better security."
      • "I want some additional features. For example, I want something to ensure that when we are using Google email or Microsoft email, or Google Workspace, emails can only be accessed on designated machines given to our employees. I would like them to access data from designated machines, not from any machine. It should work for designated mobiles and laptops. I don't know if Fortinet provides something like that out of the box."
      • "The people we are working with are not able to configure MFA. They are having some technical issues. Fortinet needs to ensure that its partners are well-trained."

      What is our primary use case?

      I was involved in deciding on Fortinet FortiGate, but I am not the one who's using it on a day-to-day basis.

      We want to make sure that our on-prem servers are protected. We basically use VPN to configure that on Fortinet FortiGate, so that is the major purpose, and that part is working well.

      How has it helped my organization?

      We have not had any incidents where our servers got compromised. It's all good.

      For security, it has all the required features, such as the web filter and DNS filter. Also, for accessing the network, we have various rules.

      What is most valuable?

      Our IT staff says that some of the security features are better than Sophos's.

      Its usability is good. We can easily navigate the system, and we have a very good user experience. It's easier to understand the software compared to Sophos, which I feel is a little more technical and could be difficult for a first-time user.

      What needs improvement?

      I want some additional features. For example, I want something to ensure that when we are using Google email or Microsoft email, or Google Workspace, emails can only be accessed on designated machines given to our employees. I would like them to access data from designated machines, not from any machine. It should work for designated mobiles and laptops. I don't know if Fortinet provides something like that out of the box.

      For how long have I used the solution?

      We have just installed Fortinet FortiGate, and it has been two months since our installation.

      What do I think about the stability of the solution?

      Fortinet FortiGate is stable.

      What do I think about the scalability of the solution?

      Fortinet FortiGate is scalable.

      How are customer service and support?

      We are going through the vendor for technical support. If we have any issues, we raise a ticket, and they respond immediately.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Previously, we were using another firewall device, Sophos. Compared to that, Fortinet FortiGate provides more features and better security. Fortinet FortiGate supports WAN migration. Fortinet FortiGate is also better in terms of speed. In the dashboard, we can get all the stats reports and logs.

      How was the initial setup?

      Deployment is not very difficult because they have their migration tool.

      What about the implementation team?

      We are facing some challenges. We are working with a third-party vendor, not FortiGate directly, for the installation and other things. The problem is that their knowledge is very limited. We are facing some challenges. With Sophos, we could enable multi-factor authentication for VPN users. FortiGate also allows that, as per our initial analysis. The people we are working with are not able to configure MFA. They are having some technical issues. Fortinet needs to ensure that its partners are well-trained.

      Only two people were involved in the deployment process. The vendor side had their own technician, and we had one person here.

      What's my experience with pricing, setup cost, and licensing?

      Cost-wise, there is not much difference from Sophos, but feature-wise, we get more features.

      Which other solutions did I evaluate?

      We did some comparisons between Fortinet FortiGate and Sophos. We went with Fortinet FortiGate because of the security features and easy-to-understand console.

      What other advice do I have?

      I would rate Fortinet FortiGate an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      Network engineer at JOYALUKKAS
      Real User
      Top 5
      Implemented secure connectivity across branches with reliable network performance

      What is our primary use case?

      We are using Fortinet FortiGate for branch-to-branch connectivity. It handles internet outages, internet breaks to the cloud, and internet connectivity to the internal systems in the branches.

      What is most valuable?

      The SD-WAN and VPN tunnels are the best features of Fortinet FortiGate in my opinion. My major workload runs on Fortinet FortiGate, as it serves as the main backbone of the network.

      What needs improvement?

      The firmware in Fortinet FortiGate needs improvement. Some firmwares have many bugs, such as filter issues and VPN connectivity problems. Last month, with version 7.4.6, we experienced web filter issues. They need to fix the bugs before releasing firmware.

      For how long have I used the solution?

      We have been using Fortinet FortiGate for up to 15 years, and it performs well.

      What do I think about the stability of the solution?

      In my opinion, Fortinet FortiGate is a stable solution.

      What do I think about the scalability of the solution?

      Fortinet FortiGate's scalability is flexible and scalable.

      How are customer service and support?

      The customer service and technical support of Fortinet FortiGate rates seven out of ten. The technical support and RMA process are acceptable. We don't raise many tickets, but when we do, we receive late responses for technical tickets, which is why I rate it seven out of ten.

      How would you rate customer service and support?

      Which solution did I use previously and why did I switch?

      We used Palo Alto and Cisco Meraki before choosing Fortinet FortiGate.

      How was the initial setup?

      The initial setup of Fortinet FortiGate is very easy.

      What about the implementation team?

      We used in-house resources for our setup instead of an integrator, reseller, or consultant.

      What was our ROI?

      We currently have approximately 110 Fortinet FortiGates and 40 managers. Each year we increase by almost 10 to 20 FortiGates. We are also considering FortiSASE and have discussed this with Fortinet FortiGate. We are planning changes in return on investment from this solution this quarter.

      What's my experience with pricing, setup cost, and licensing?

      The pricing depends on market competition, which is high because Cisco Meraki and Palo Alto offer similar costs for pricing, setup, and licensing of Fortinet FortiGate. They need to compete with lower margins as prices are getting high for Fortinet FortiGate.

      Which other solutions did I evaluate?

      We are currently using Palo Alto and Cisco due to some issues with the Fortinet FortiGate sales people. We have installed equipment in almost four locations, and we are using these three solutions simultaneously.

      What other advice do I have?

      We are planning to implement SASE and have already discussed this with Fortinet FortiGate. We are currently only discussing the possibility of using SASE.

      The integration of SD-WAN capabilities with Fortinet FortiGate has positively impacted application performance. The implementation is straightforward for new users. My experience in integrating SD-WAN capabilities with Fortinet FortiGate has been excellent, rating it 10 out of 10.

      Overall, I rate Fortinet FortiGate 9 out of 10.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
      Updated: September 2025
      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.