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Jose Gisbert - PeerSpot reviewer
Manager Network (IT/OT) at a consumer goods company with 5,001-10,000 employees
Real User
Top 5
Is flexible, easy to configure, and provides good visibility into our devices
Pros and Cons
  • "The flexibility and ease of configuration are the most valuable features."
  • "The inability to scale the FortiAnalyzer to match our growth necessitates the purchase of new hardware."

What is our primary use case?

Our organization utilizes Fortinet FortiGate for SD-WAN. All business units within our organization connect to the SD-WAN, which is constructed using Fortinet devices.

The primary reason we implemented Fortinet FortiGate was to enhance connectivity. Our previous reliance on MPLS resulted in low bandwidth and high costs. By transitioning to SD-WAN devices and leveraging common ISP connections, we have achieved two significant goals: substantial cost savings and increased flexibility in configuring device communications across our various plants.

How has it helped my organization?

FortiGate offers us the capability to provide visibility into and segmentation of our industrial devices. We are currently implementing this for the LAN, and we are migrating firewalls to Fortinet FortiGate devices. In this process, we are separating the operational network from the IT network.

Knowing that some of Fortinet's devices can be used in harsh environments that's nice to have. But that's something that is not needed right now just because we are only using them in very few places. These devices are specifically used to prevent intrusions in harsh environments. 

These devices help to control network traffic with OT-specific protocols. The LAN firewalls we have implemented are purchased with the functionality of network-specific modules to enable the management of network traffic with OT-specific protocols.

The approved offerings help us achieve our budgetary goals. We are adapting the budget to align with the devices provided by Fortinet. We are doing this because we can utilize Fortinet. Therefore, all of our budgets should take this into account as well.

The decision to utilize Fortinet stems from its ability to integrate with our preferred vendors. We have plans to implement both ClearPass and Nozomi as part of our OT cybersecurity strategy, both of which offer API-based interfaces for connecting to FortiGate devices. This interoperability is crucial for our organization.

The combination of FortiGate and FortiManager provides a comprehensive overview of all the firewalls we manage. It is very convenient to have everything centralized in one place.

FortiGate has helped reduce the risk of cyberattacks that could disrupt our production, which is one of our primary goals.

We were not affected by any cybersecurity attacks that would have impacted our production operations. However, we have a comprehensive plan in place to address such incidents. FortiManager enables us to block essential protocols and implement security measures across all business units if we detect a security breach in one area. This centralized approach ensures that the security measures we implement are consistently applied throughout the organization.

FortiGate has aided in centralizing the management of our network and security operations. The impact of this on the operational efficiency of our industrial network depends on how we organize it. Centralized management has significantly simplified management tasks. However, we require a dedicated team capable of addressing the diverse needs of different plants and business units, implementing necessary changes, and resolving any issues that arise. A single point of contact facilitates this process. In this regard, we have not only improved operational efficiency but also consolidated our management structure, reducing the need for multiple teams scattered across different countries.

FortiGate provides us with actionable data that helps us make informed decisions about the appropriate actions to take. Additionally, we utilize FortiAnalyzer to analyze the type of traffic we are experiencing, potential issues, and other relevant information. Furthermore, we monitor CPU memory, bandwidth, and other metrics associated with various IP connections using Fortinet devices. This monitoring is conducted across multiple firewalls. By employing these tools, we can ensure that any changes we make are the correct ones and are made for the right reasons.

The implementation of Fortinet's Security Fabric has significantly enhanced the security of our industrial control system. Previous solutions were unable to effectively manage the diverse protocols employed in this environment, resulting in operational and technological limitations. However, with the introduction of the new security fabric, we are now able to address these challenges and achieve a more robust security posture.

The Fortinet Security Fabric helps us reduce our mean time to remediation. With all its tools and centralized management, it's much easier to identify and resolve issues, leading to improved overall security posture.

Fortinet helped mature our approach to cybersecurity for protecting our industrial equipment.

What is most valuable?

The flexibility and ease of configuration are the most valuable features.

What needs improvement?

Overall, we are satisfied with the product. However, we encounter occasional capacity issues. The FortiAnalyzer, being a hardware appliance, has limited expansion capabilities. As our organization has grown, we've outpaced the FortiAnalyzer's performance. The inability to scale the FortiAnalyzer to match our growth necessitates the purchase of new hardware. This is an area that could be improved. If we anticipate reaching the size of six countries within the next five years, investing in a solution that can accommodate such growth would be more cost-effective than repeatedly purchasing new hardware. The ability to scale the FortiAnalyzer in tandem with our growth would be a significant improvement.

Buyer's Guide
Fortinet FortiGate
October 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,832 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Fortinet FortiGate for over three years.

What do I think about the stability of the solution?

FortiGate is now stable. We experienced some difficulties in the beginning, possibly due to some bugs we encountered. However, for approximately the past six months, we have been closely monitoring various ratings for FortiOS versions. As a result, we are currently running only on mature versions. Since then, we have observed that the device is significantly more stable than before.

What do I think about the scalability of the solution?

The scalability for the FortiManger and the devices themselves is a nine out of ten but for the FortiAnalyzer it is a six out of ten.

How are customer service and support?

On the few occasions that we have needed to use technical support, we have found them to be responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used different solutions such as Cisco, Watchguard and Sophos in different countries, and one of the reasons we switched to FortiGate was to standardize what we used in all the countries.

The FortiManager is one of the biggest advantages they have. From a single management point, we can manage all the devices connected to the support manager. This is something I haven't seen before. So, in that sense, I would say that the most important difference between FortiGate and other vendors is the FortiManager.

How was the initial setup?

Due to the extensive network, the deployment spanned several months; however, on a site-by-site basis, each deployment was completed within a few hours. We had a minimum of two people per country involved in the deployment with 1-2 people from Central IT.

What about the implementation team?

It was a mixed team vendor - in-house. The vendor expertise was really good and I would rate it on a 9 out of 10.

What's my experience with pricing, setup cost, and licensing?

FortiGate's pricing falls within the mid-range when compared to other leading firewall solutions. While it's more expensive than Sophos, it's more affordable than Palo Alto.

What other advice do I have?

I would rate Fortinet FortiGate eight out of ten.

We have FortiGate deployed across multiple locations with 120 firewalls.

I suggest testing FortiGate. For organizations looking for an affordable solution, with good management and initial management, Fortinet FortiGate is the right choice.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Operator at Mohammed Mansour Alrumiah
Real User
Top 20
Meets various needs and it's cost-effective and simple
Pros and Cons
  • "The best features of Fortinet FortiGate are its simplicity, ease of installation, and ease of functionality."
  • "Fortinet FortiGate is a very good next-generation firewall."
  • "I would like to see improvements in Fortinet FortiGate regarding the active-active scenario. The active-active scenario is supported but not recommended, whereas other vendors are implementing active-active without issues. Perhaps in the future, we could effectively use both firewalls to increase the throughput. If there are two boxes, they both should be able to work."
  • "I would like to see improvements in Fortinet FortiGate regarding the active-active scenario. The active-active scenario is supported but not recommended, whereas other vendors are implementing active-active without issues."

What is our primary use case?

We are using Fortinet FortiGate for enterprises. We are a partner of Fortinet.

How has it helped my organization?

Its features are very good for the price. Their support is also very good. A lot of expertise is available in the market in terms of engineers. 

What is most valuable?

The best features of Fortinet FortiGate are its simplicity, ease of installation, and ease of functionality. It is very easy to learn and implement, and everything is clear. The deployment of Fortinet FortiGate is very straightforward. 

What needs improvement?

I would like to see improvements in Fortinet FortiGate regarding the active-active scenario. The active-active scenario is supported but not recommended, whereas other vendors are implementing active-active without issues. Perhaps in the future, we could effectively use both firewalls to increase the throughput. If there are two boxes, they both should be able to work.

Other than that, I don't have anything. I'm very happy with the features.

For how long have I used the solution?

I have been working with Fortinet FortiGate regularly for a few months only, though I have previously encountered one or two installations.

What do I think about the stability of the solution?

Fortinet FortiGate is very stable.

What do I think about the scalability of the solution?

There are multiple options available for small, mid-sized, and large-scale deployments.

How are customer service and support?

My experience with the technical support for Fortinet FortiGate is very good. I only had one bad experience. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very straightforward to deploy.

In terms of maintenance, many features are automated, including antivirus updates that happen regularly without intervention. Simply connecting the firewall to the internet enables automatic downloads of everything.

What was our ROI?

It was recently implemented, so it is too early for that assessment.

What's my experience with pricing, setup cost, and licensing?

It is very cost-effective. You get features similar to other firewalls, such as Palo Alto, but at a lower price.

Which other solutions did I evaluate?

I have not worked extensively with Palo Alto, but from various comparisons, Fortinet FortiGate is understood to be a cost-effective version of Palo Alto. While Palo Alto has more features, Fortinet FortiGate offers similar functionality.

What other advice do I have?

Currently, we are not using SD-WAN, but we will implement it as it is a very impressive built-in feature. We will implement it for one of our customers in the near future.

Fortinet FortiGate is a very good next-generation firewall. It is not very expensive and offers plenty of models to suit various needs. The licensing options are extensive. The day-zero protection is very good. FortiCloud is also excellent. The geo-protection is effective and serves its purpose. 

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Buyer's Guide
Fortinet FortiGate
October 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,832 professionals have used our research since 2012.
Principal Consultant at Epitome Infotech Solutions (P) Ltd
Real User
Top 5
Ease of configuration and strong performance have improved efficiency
Pros and Cons
  • "On a scale of one to ten, I rate this solution 10 out of 10."

    What is our primary use case?

    The main use cases for Fortinet FortiGate are for small, medium to large enterprises, and they also have products for SOHO (small office/home office). That is where they stand out.

    How has it helped my organization?

    The main benefits that Fortinet FortiGate brings to the table include the ease of configuration, stability of the product, and excellent support. When a customer is using Fortinet FortiGate, they will not look at any other products for expansion or upgrades. In terms of price and performance, it gives a very good, balanced product.

    What is most valuable?

    One of Fortinet FortiGate's best features is in terms of the configuration; it is one of the easiest to configure. It is very easy and based on ASICs. In terms of performance under scalability and stability, I would rate it amongst the best. I have not come across a product that I have had to replace or generate an R&D for to date.

    There has not been any impact in terms of performance for customers because Fortinet FortiGate is dependent on the architecture, which is totally different. They have security processors, network processors, and they work on a different architecture compared to other products. To be very frank, we have not had any performance issues when deploying SD-WAN and a next-generation firewall together.

    What needs improvement?

    Regarding improvements for Fortinet FortiGate, there is always room for improvement in any product. In information technology, things fade away quickly, and new technologies come in. It is how quickly each of these companies adapts to that and brings in more value to the customer.

    For how long have I used the solution?

    I have been working with Fortinet FortiGate for over fifteen years.

    What do I think about the scalability of the solution?

    For scaling Fortinet FortiGate, I am not sure about scaling down as we have not had any instances, but scaling up has presented no challenges.

    How are customer service and support?

    I would rate the Fortinet FortiGate technical support as extremely good so far. I have not had any issues, and I would rate it the same as Cisco.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    One pro for the Fortinet FortiGate compared to Palo Alto, Cisco products, and WatchGuard is that the architecture is different because they use specific processors to handle different types of traffic, both security traffic and routing traffic. They keep enhancing the processors as they improve the capabilities of the product. As for cons, I do not see anything at this point in time.

    How was the initial setup?

    The initial setup for Fortinet FortiGate is extremely simple. It takes about five minutes to get it up and running. It is that easy. Nothing beyond that.

    What about the implementation team?

    The deployment process for Fortinet FortiGate is generally very simple. We give the prerequisites to the customer in terms of a number of man links they want to connect and what the LAN subnet and number of subnets are. These initial details are gathered from the customer. Once the appliances are in place, we begin with the contribution to the content management interface. Most of the time, we start with the LAN configuration and the LAN network configuration. Then we move to firewall policies based on the organization's requirements, licensing the product on the cloud, and subscription licenses. In some cases, we configure VPNs and site-to-site VPNs. That is about it, and there are certain features that need to be enabled, which we will enable.

    What was our ROI?

    One thing I would definitely state about Fortinet FortiGate is that, in terms of performance, if compared with a product of the same price point, Fortinet FortiGate will outperform it. This way, the customer has a better ROI because they do not have to look at changing it or looking at an upgrade frequently.

    What's my experience with pricing, setup cost, and licensing?

    I find the pricing setup cost and licensing for Fortinet FortiGate reasonable.

    What other advice do I have?

    I work with Fortinet FortiGate SD-WAN extensively. My experience in integrating SD-WAN capabilities with Fortinet FortiGate in the network is that it is very easy.

    I would rate Fortinet FortiGate as a highly mature product. I have been working with them for quite a long time and have multiple implementations across India. I have not come across any instance where I had to replace the product.

    My advice for others looking into implementing Fortinet FortiGate is to plan the capacity properly and right-size the product for the specific customer, which is most important. When choosing the wrong model, some run into issues where it is not supporting that procedure, the system going under load, and similar issues. It is primarily important to spend more time on the design and finalize what is required in terms of the appliances.

    On a scale of one to ten, I rate this solution 10 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    PeerSpot user
    Officer in Charge of IT Department at Advanced Centre for Treatment, Research and Education in Cancer(ACTREC)
    Real User
    Ensures network security with reliable policy management and smooth deployment
    Pros and Cons
    • "We have received a very good ROI; it has provided significant time savings of almost 20-25%."
    • "A disadvantage exists when we are collecting the logs, as it sometimes becomes very difficult to interpret the logs that are generated from the firewall."

    What is our primary use case?

    Fortinet FortiGate is a perimeter firewall which we are using for protecting our network and for defining policies so that only restricted access is given from outside to serve this purpose.

    What is most valuable?

    Fortinet FortiGate serves as our perimeter firewall which we utilize for protecting our network and defining policies to ensure only restricted access is given from outside.

    What needs improvement?

    A disadvantage exists when we are collecting the logs, as it sometimes becomes very difficult to interpret the logs that are generated from the firewall. The main challenge is finding out which IP is generating what kind of traffic.

    For how long have I used the solution?

    We have been using Fortinet FortiGate for more than 10 years. We started with FGT 60, then moved on to 100, then 300, and currently we are using 501E.

    What do I think about the stability of the solution?

    It went smoothly and we have found it very useful because we have a redundant internet lease line. It takes care of all our requirements.

    What do I think about the scalability of the solution?

    We have been informed by Fortinet FortiGate that it has already reached the end of service. It will be supported until next year, so we might procure a new solution. It cannot be scaled, so we will have to replace the box itself.

    How are customer service and support?

    We have been using Fortinet FortiGate for quite a long time. As mentioned, we have used the last four series, and we found the product to be very stable. We regularly update it when updates are available, and the support has been good so far.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We are not using any previous solutions.

    How was the initial setup?

    The system integrator performed the installation and it went smoothly. My team mentioned it is very easy to do the setup. Since it is software-based rather than hardware-based, and our people are very familiar with the software, the implementation proceeded smoothly.

    What about the implementation team?

    The system integrator performed the installation.

    What was our ROI?

    We have received a very good ROI. It has provided significant time savings of almost 20-25%.

    What's my experience with pricing, setup cost, and licensing?

    The solution is affordable.

    Which other solutions did I evaluate?

    My team has indicated that Fortinet FortiGate is more simple and secure compared to alternatives.

    What other advice do I have?

    I rate Fortinet FortiGate a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    reviewer2266080 - PeerSpot reviewer
    VP Product Strategy and Innovation at a comms service provider with 51-200 employees
    Real User
    User experience improves with optimized path selection and seamless integration
    Pros and Cons
    • "Fortinet FortiGate is a simple solution, and the integration with other solutions in the Fortinet portfolio, such as the Security Fabric integration, is competitive."

      What is our primary use case?

      I work in presales exclusively. I work in the public sector, focusing on presales of architecture. I usually work with enterprise businesses rather than SMB businesses.

      What is most valuable?

      Fortinet FortiGate is a simple solution, and the integration with other solutions in the Fortinet portfolio, such as the Security Fabric integration, is competitive. It is simple for deployment, design, and integration with other Fortinet solutions. The SD-WAN capabilities are simple because the license includes this function, making deployment straightforward for Fortinet FortiGate clients.

      The impact of the SD-WAN on network performance includes cost efficiency and automation. For performance, the solution is focused on the user experience with optimal path selection. Unified SASE secures remote connections for many use cases. We use AI and machine learning enhanced FortiGuard services and FortiAnalyzer to protect data centers through deep inspection and other functionalities.

      Fortinet FortiGate is stable in the data center environment and in its functionality. It is scalable. The price is competitive in the market, especially when integrated with other Fortinet solutions. It has a return on investment without the need for additional licenses for products such as FortiSwitches and FortiAP.

      For how long have I used the solution?

      I have 12 years of experience in total with Fortinet FortiGate.

      What do I think about the stability of the solution?

      Fortinet FortiGate is stable in the data center environment, and it is stable in its functionality.

      What do I think about the scalability of the solution?

      The solution is scalable.

      How are customer service and support?

      Their customer service is great because the TAC service in Latin America is available 24/7 in English and Spanish. I am happy with the service. In Latin America, when I call at night, the response is in English, and during the day, it is in Spanish. The only challenge is the language availability at night, but I rate it a 10.

      How would you rate customer service and support?

      How was the initial setup?

      The setup is simple and easy, with no difficult configuration required for the devices.

      What was our ROI?

      Fortinet provides a return on investment. When using FortiSwitches and FortiAP, additional licenses are not required.

      What other advice do I have?

      I worked with the implementation and presales of Fortinet FortiGate in the past. In the past two years, I haven't worked with deployment, but I have experience with presales in the last year. I am familiar with the SD-WAN capabilities. The solution focuses on user experience because the path selection is optimized for the user or application.


      I rate Fortinet FortiGate a 10 out of 10 as it is a great product.

      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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      Abdi-Hamid Hassan - PeerSpot reviewer
      Innovation & Development Support at BROOKSIDE DAIRY LTD
      Real User
      Top 5
      Helps manage network threats effectively in real-time and offers good customization features
      Pros and Cons
      • "The main benefit I have seen from using Fortinet FortiGate is the protection it offers because I can see threats that come through in real-time, and if they are blocked, I can see that."
      • "I would like to see the licensing aspect improved because there is a feature we were yearning to use, the bandwidth monitoring feature, but it's licensed separately."

      What is our primary use case?

      We mainly use the Fortinet FortiGate for perimeter wall protection and internet usage, protecting our network from internet threats and our endpoints, so we've set it at a perimeter level.

      How has it helped my organization?

      The main benefit I have seen from using Fortinet FortiGate is the protection it offers because I can see threats that come through in real-time, and if they are blocked, I can see that. We are able to customize those features, and it's so customizable that I can tweak it to fit our environment; it has really been helpful.

      The hardware-assisted DDoS protection in FortiGate has helped us. We are able to monitor traffic in real-time and block it as needed. We have enabled this feature in every policy we created, so it consistently checks for any threats.

      What is most valuable?

      What I appreciate about the Fortinet FortiGate is the throughput and the management aspect; it's easy to manage. Unlike what we used before, initially, we had Microsoft Forefront, so moving from that application-based to a firewall which is appliance-based was really helpful. 

      What needs improvement?

      I would like to see the licensing aspect improved because there is a feature we were yearning to use, the bandwidth monitoring feature, but it's licensed separately. It's not bundled with the enterprise bundle, and since we normally buy the advanced hardware support annually, we found out that the license is licensed separately. If they could bundle it together, it could really be helpful to us.

      We've been using it for the last seven years, and it has been helpful. We are looking forward to upgrading as the one we are having is at the end of life already. We are planning to upgrade to the latest one, and we are looking forward to the features it will offer.

      For how long have I used the solution?

      I have been working with Fortinet FortiGate for seven years.

      What do I think about the stability of the solution?

      I haven't faced any downtimes, crashes, or issues with it; it's very stable.

      What do I think about the scalability of the solution?

      It is scalable.

      How are customer service and support?

      My experience with technical support for Fortinet FortiGate has been excellent. I would rate them nine out of ten; they've been really good.

      How would you rate customer service and support?

      Which solution did I use previously and why did I switch?

      I decided to move from Microsoft to Fortinet FortiGate. Fortinet and Cisco were rated highly worldwide. We compared those two and settled for FortiGate because of its manageability. The Microsoft firewall used to fail frequently, so we didn't want to go to another Microsoft product.

      How was the initial setup?

      The experience with the initial setup and deployment process of the Fortinet FortiGate was complex, especially in terms of linking users. In our environment, we normally use the feature for Active Directory, and we don't give everyone internet access. We've enabled this feature called SSO linked to our Active Directory, and we create groups there. Setting that up initially was really tricky, so we had to engage the support team to sort us out. However, moving forward, it has been very good.

      There are no challenges with updates and upgrades. They are straightforward. We have support from Fortinet and the local partner. 

      What about the implementation team?

      We had a local partner here helping us with the initial setup.

      What was our ROI?

      It has worked and surpassed our expectations. We've really benefited from that.

      What's my experience with pricing, setup cost, and licensing?

      It's pretty average compared to our environment.

      What other advice do I have?

      My advice for other users looking into Fortinet FortiGate for their environment is to choose one that will serve them based on their needs, whether that's throughput or the number of users. That's really important to ensure they don't do an overkill, as we initially thought we went for a big firewall, only to realize later that it was the right choice. For our upgrade, we'll just go for a bit higher, but generally, it really serves us. 

      I would rate Fortinet FortiGate a nine out of ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      UC Solutions Architect at a comms service provider with 10,001+ employees
      Reseller
      Top 5
      Next-gen firewall strengthens security focus and offers valuable features while opportunities for application identification improvements remain

      What is our primary use case?

      We deploy the FortiGate Next Generation Firewall (NGFW) mainly in education, with retail, big retails, and other industries such as manufacturing, agriculture, and some banking.

      What is most valuable?

      Some of the best features with the FortiGate Next Generation Firewall (NGFW) particularly are its security focus, the easy to configure IPS, the Layer 7 capabilities, and the easy way to configure different VDOMs in each equipment so we can separate the different features or the different sites that the client may use in one data center.

      The application control feature has helped manage the network traffic with filtering and antivirus capabilities. When we use it in SD-WAN solutions, we can apply in a unified and easy way the different profiles for each branch, and we can also have one profile for the hub if they have a data center with some servers connecting to the FortiGate. We can have different profiles, and it helps us to detect easily any threat that we may have in the network and control the outbound traffic to the internet, restricting those applications or those web services that the final users don't need to have access to.

      The FortiGate Next Generation Firewall (NGFW)'s anti-malware protection is very effective, as we have demonstrated through our work with this feature.

      The FortiGate's analytic tools have provided insights into network security events by implementing the IOC license, Indicator of Compromise, in some customers, which has been very helpful because it demonstrates that we can identify the threats more easily or the difference in the way that the customers use the network. We can identify the possible behavior of the customers on the network and can identify the possible threats and isolate that customer if we receive any threat for the network or the company.

      The web filtering has also helped for maintaining network security because we have been implementing some filters in customers so they don't have access to potential sites that can make a threat to our network, for example, to access peer-to-peer networks or any other sites that are not allowed in the company.

      What needs improvement?

      The FortiGate Next Generation Firewall (NGFW) could be improved in application control if they can have a bigger baseline of applications that they can identify, because this is something that is always growing. I know that Fortinet with the team is updating this database, but it's something that grows at a pace that is very difficult sometimes to keep up. This applies to all vendors, not only Fortinet.

      How are customer service and support?

      I would rate their support for the FortiGate Next Generation Firewall (NGFW) on a scale of one to ten as 7.5.

      How would you rate customer service and support?

      Positive

      What's my experience with pricing, setup cost, and licensing?

      The pricing for the FortiGate Next Generation Firewall (NGFW) is fair.

      What other advice do I have?

      My company has a business relationship with Fortinet as we are both resellers and we also use the technology. If they had any questions regarding my feedback on the FortiGate solution, not the NGFW, but the FortiGate, it would be okay for them to contact me in that regard. I rate the FortiGate Next Generation Firewall (NGFW) 8.5 out of 10.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      Tech Lead at a tech consulting company with 201-500 employees
      Real User
      Top 20
      Makes a complex area easy to understand and easy to administer

      What is our primary use case?

      We integrate SD-WAN capabilities with Fortinet FortiGate frequently. Integrating SD-WAN is very easy and almost plug and play. In many cases, it's accomplished by using the built-in features. For more advanced SD-WAN configuration, it's very well documented and described in the Fortinet documents, which helps significantly. It works flawlessly most of the time and is very easy to administer.

      I haven't worked extensively with Fortinet Unified SASE yet. We will probably work more with it, but since Norway is quite a small country, we don't have the same use cases as America has, which has many branches of their customers. Our big clients are usually what the US refers to as a small business. We have many smaller locations, which have fewer security needs in a SASE way, as of yet. We are starting to see that the thinking about SASE is changing and more companies are actually starting to open up for the idea of having SASE. I still haven't actually implemented it. I've done several labs with Fortinet and workshops with them. I don't have the experience to actually say how it works because I haven't implemented it with a working customer yet.

      How has it helped my organization?

      I have used Fortinet FortiGate's data center solution. In some cases, we use the high-end data center Fortinet FortiGate. We currently don't utilize machine learning in our data center solutions. We have not implemented any AI capabilities in our production environments due to security concerns. We prefer to avoid using newer and potentially untested technologies in critical environments. Our focus is on maintaining security, and we believe in having a hands-on approach to fully understand the processes involved. Although we’re not using AI, we have had a lot of success with FortiGate for data centers. They are very effective, and I personally enjoy using them. One of the advantages of FortiGate for data centers is that it operates exactly the same way as a regular FortiGate. This means you don't have to relearn everything just because you’re using a higher-end product; it's extremely powerful without requiring a significant adjustment. Overall, we appreciate the ease of transitioning to these systems.

      We’re not necessarily a bigger part of the development as a partner, but I feel we’re more informed and more welcomed into the process of actually building the Fortinet FortiGate features because we can easily create a feature request and they will actually take it seriously if it’s something that they see a use case for, and they will publish it. I feel we have a great say in what could be improved feature-wise. I also feel they are very attentive when we’re giving them constructive criticism and they actually take it seriously, which not all vendors are. Being that we’re a small country, it speaks volumes that they care what we say because we’re not that big of a deal in the global picture of Fortinet sales, but they still care what we mean and what we say. It’s very nice to feel that.

      What is most valuable?

      The best features of Fortinet FortiGate would be the throughput for the value for money in regards to throughput and security. Many companies have security, many companies have throughput, but very few have throughput and security bundled together in the same price range. It's very easy to use compared to competitors, easy to understand, and the training material is readily available and not hidden behind paywalls as much as many competitors have chosen to do. It's easier to get knowledge, easier to get understanding, and it's a wide portfolio of training material, which is easy to access, which is very good for new technicians. It's also very good for the customer if they want to get a deeper understanding of the product they are actually buying, which they often do.

      What needs improvement?

      There's not much to improve except getting rid of more bugs earlier in the software versions so you don't have to be one and a half years behind on software because you're afraid of bugs in the newer releases. I do understand why they have feature releases, which are the newer software releases, but when Fortinet themselves say, don't use feature releases if you don't need the features in production environments, I would really prefer to have more stable software releases, so you don't have to be scared when upgrading.

      For how long have I used the solution?

      I have worked on and off with Fortinet FortiGate for about seven years. My main focus has been Fortinet FortiGate for around four years now. It was a part of my work day earlier and now it's one of my main responsibilities to develop our Fortinet FortiGate use for customer cases in our company.

      What do I think about the stability of the solution?

      Considering the last three years, I would put Fortinet FortiGate at a seven out of ten because there have been many bugs and vulnerabilities, which forces us to do updates very hastily. I do understand that other competitors also have vulnerabilities. I just feel that Fortinet FortiGate has had many vulnerabilities in the last three years, which forces us to do unscheduled downtime for upgrades. Most of the time in large data center installations, you don’t really notice the downtime because it’s high availability, so the other one takes over. We have many customers that don’t have high availability, so it really sends a message that we are using a product that’s maybe not the most secure regarding vulnerabilities, which is unfortunate. Most customers understand it, but it’s still a nuisance to have unscheduled downtime because of a vulnerability.

      What do I think about the scalability of the solution?

      The scalability of Fortinet FortiGate rates a perfect ten out of ten. Scalability is one of the biggest upsides of it. It doesn’t create a problem if the customer wants to upscale or extend or do anything to scale the solution. Even downscaling works very well.

      We're taking the large customers in Norway. In the last eight months, we had the two biggest Fortinet sales in Norway's history, so we're focusing on high-end customers.

      How are customer service and support?

      Most of the time, vendor support for Fortinet FortiGate rates a ten out of ten. They’re very helpful and sincere. They really try their best to help us with our problems and challenges, and they never back down from wanting to help. Sometimes it’s an eight out of ten because we sometimes get in the same cases as a competitor of ours, not a competitor of Fortinet, and they tend to say that they’re treating us equally, while we know they are not. I know they’re trying their best to be equal, but there are many levels of why it’s hard. Most of the time, it would be a ten out of ten with no issues at all.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      As a company, we've gone from only selling Fortinet FortiGate as an accessory to creating an entire department in our business dedicated to selling Fortinet products in the span of three years.

      How was the initial setup?

      I find that with the proper experience using Fortinet FortiGate, the deployment process is quite straightforward. However, it does take some time to become familiar with the deployment tools like FortiManager. While FortiManager is highly beneficial, mastering it requires considerable time and effort since it operates differently than FortiGate. Therefore, you need to learn a new product in order to use it effectively. Also, a lot of technicians use that as an excuse to not learn it that well and continue to use Fortinet FortiGate, which kind of eliminates the purpose of FortiManager. The skill requirements for using FortiManager are somewhat high. This perspective is based on our Norwegian segment, where most of our customers have fewer than ten Fortinet FortiGate. In many cases, they likely don't need FortiManager at all.

      The initial deployment takes days. There’s tuning and everything, but the initial deployment and getting it up in production is usually completed in days. Most of the time we actually do it in one day. After hours on a weekday, we usually deploy big Fortinet FortiGate for the biggest customers. We usually finish that before the next work day. The initial setup takes days, not weeks. Completing the setup completely is a continual thing, so that’s never really done because we’re fine-tuning everything all the time. It’s not something I can put a time estimate on.

      It's easy to maintain, but it does require upkeep, as all security products do. You can't just deploy and forget about it. This is especially true for security systems, since new vulnerabilities and methods of exploitation arise every day. However, this is not unique to Fortinet; it's a reality across the entire industry. Keeping that in mind, maintaining a Fortinet FortiGate is still quite straightforward, and there are no significant issues in doing so.

      What about the implementation team?

      Implementation is usually done internally with highly trained staff in our department dedicated to Fortinet FortiGate, without extensive use of external consultants.

      We're starting a new division, a group of FortiGate and Fortinet specialists. Right now, I'm focused on creating and launching this group. Currently, we have ten experts on board, with four or five who are very familiar with the product. I would categorize five to six of them as high-level experts. The remaining team members are also knowledgeable; they may not all be classified as experts by Fortinet, but I consider them to be. These individuals are well-versed in FortiGate and are capable of handling complete installations for large customers independently. I would estimate that there are about seven of them with this level of expertise.

      What was our ROI?

      I don't have many insights on numbers, but we’ve gone from only selling Fortinet FortiGate as an accessory to creating an entire department in our business dedicated to selling Fortinet products in the span of three years. That’s very quick in our business, which signals it’s a very good return on investment. We have a very big focus internally on getting more people on board with Fortinet, even moving people from other vendors to Fortinet to create a better understanding of the entire Fortinet portfolio to be able to take those cases because we see the customers really want Fortinet FortiGate and we want to deliver it. That’s one of the main focuses we have now, getting more people on board.

      What's my experience with pricing, setup cost, and licensing?

      There are levels to it, but the newer FortiGate models offer a very good value for money. It's not too cheap but also not too expensive. I find it to be fairly priced and almost the standard of what the competitors should offer as well.

      Which other solutions did I evaluate?

      Regarding how I compare Fortinet FortiGate to other solutions on the market or other vendors, I feel we’re not necessarily a bigger part of the development as a partner, but I feel we’re more informed and more welcomed into the process of actually building the Fortinet FortiGate features because we can easily create a feature request and they will actually take it seriously if it’s something that they see a use case for, and they will publish it.

      What other advice do I have?

      I would absolutely recommend Fortinet FortiGate. It makes a complex area easy to understand and easy to administer. It’s a very complex world protecting from the scary outside internet, but Fortinet FortiGate makes it very easy and they do have easy to use guidance built into the Fortinet FortiGate itself that helps you make good choices. You can also use the built-in features to scan your deployment to see if anything is done out of the norm. If you’ve misclicked something and done anything wrong, you would get a message if you just use the tools in the gate. It’s a quick and easy way to deal with something very complex.

      My overall rating for Fortinet FortiGate would be a nine out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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      Updated: October 2025
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      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.