It is just for firewalls and network security.
IT Infrastructure Lead at Harmony Gold Australia
Easy to use and provides good visibility of network traffic
Pros and Cons
- "FortiGate is more feature-rich and has a broader range of hardware. T"
- "The SD-WAN functionality is a bit overly complicated and not fully documented."
What is our primary use case?
How has it helped my organization?
It's mostly compliance, like just meeting our security requirements to keep our data secure. We don't make money out of it. It just keeps our data safe.
I have FortiGate for SD-WAN and all access points here, which has helped with traffic shaping capabilities.
I also use AI (Rapid7) to improve my cybersecurity.
What is most valuable?
It's easy to use and provides good visibility of network traffic.
What needs improvement?
The SD-WAN functionality is a bit overly complicated and not fully documented.
Buyer's Guide
Fortinet FortiGate
May 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
850,043 professionals have used our research since 2012.
For how long have I used the solution?
I have been using it for six years.
How are customer service and support?
The customer service and support are good. I can contact them online or over the phone.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Sophos XTM and Palo Alto.
FortiGate is more feature-rich and has a broader range of hardware. They offer switches, access points, firewalls, and the whole network stack, whereas a lot of others only do firewalls.
It's just a good value and the possibility of using those features. We haven't used FortiSwitches yet; we're investigating them at the moment, but we haven't ordered any yet.
How was the initial setup?
The SD-WAN was certainly tricky and took a while to figure out, but the rest of the security features were straightforward.
The deployment took us six months.
What was our ROI?
It's hard to measure the return on investment, but it certainly helps us manage our security requirements easier than other solutions that I've used.
It's good value for the money.
What's my experience with pricing, setup cost, and licensing?
It was worth the money overall. It's good value.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Systems Engineer at Caribbean Development Company
Has good ECC management feature and a single GUI with excellent monitoring capabilities
Pros and Cons
- "The ECC management and the GUI that offers single interface management are the most valuable features of Fortinet FortiGate."
- "The documentation available for Fortinet FortiGate should be improved"
What is our primary use case?
Our company uses this solution for endpoint network security.
What is most valuable?
The ECC management and the GUI that offers single interface management are the most valuable features of Fortinet FortiGate.
What needs improvement?
The documentation available for Fortinet FortiGate should be improved. Often, I find documentation of older models and not the latest version of Fortinet FortiGate. I have to often utilize the older documentation and reengineer the information for the latest model of Fortinet FortiGate.
There are competitor products in the market that can monitor all logs, which are referred to as SOC; Fortinet FortiGate should have such in-built features. The solution should be able to implement machine learning and analytics of all the logs for threat detection and protection.
For how long have I used the solution?
I have been using Fortinet FortiGate for more than a year.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is used daily in our organization. I would rate the scalability an eight out of ten.
How are customer service and support?
I would rate the tech support an eight out of ten. Our company needs to contact customer support on certain issues. The support team is usually able to resolve the issues by communication over call a few times. Sometimes, there was quite some back-and-forth through support tickets with the vendor team before the issues got resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our company previously worked with Juniper, NETGEAR, and Cisco. The devices from the aforementioned vendors reached the End of Life, and their support was expiring in our company, so we switched to Fortinet FortiGate to have visibility and manage all devices through a single vendor.
How was the initial setup?
I would rate the initial setup a nine out of ten. Due to some network complexities, we had to schedule the downtime of our organization's business, so the initial deployment of Fortinet FortiGate took more time than anticipated. But the setup process was seamless and our company didn't face any abrupt down time.
At our company, first, we prepared a deployment plan and then divided the services into varying areas based on which the deployment was performed in phases. Only two professionals, a system engineer, and an infrastructure manager, are required to deploy Fortinet FortiGate.
Another two individuals are needed to maintain the solution with the same aforementioned professional job designations. In our company, we didn't face any issues while integrating Fortinet FortiGate with our existing infrastructure and even with other tools.
What about the implementation team?
A third-party team deployed the solution for our organization.
What was our ROI?
In our company, we haven't realized an ROI yet, as the solution was implemented just a year ago. There are some devices that I need in addition to other area devices of my company, we are in process of renewing all old devices with newer versions.
In the next few months, our company will be able to obtain the actual capex purchase with at least ten switches. Fortinet FortiGate is worth the money, offers multiple solutions under one roof.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a five out of ten. Our company onboarded the solution through a traditional capex purchase of the standard license with three years of customer support.
Which other solutions did I evaluate?
Our company has been using Fortinet FortiGate since 2009 at the firewall level, due to familiarity with the RTO and FortiGate environment, complete adoption of Fortinet FortiGate was an easier choice than other solutions for a single clear management.
Fortinet FortiGate also had all the features that our company was expecting, and in terms of ease of management, opting for the same vendor from firewall to edge device was a comfortable option.
What other advice do I have?
Previously, in our organization, we didn't have a network monitoring tool. With the adoption of Fortinet FortiGate, we can now check the port level of the switches that can be witnessed at the EP end, where all devices remain connected to the network. The management and monitoring are the major benefits of Fortinet FortiGate.
I would advise others to consider adopting the solution without hesitation. I read the latest Gartner Magic Quadrant report, and it mentioned that, based on its track record, Fortinet can compete with the best in terms of network and security solutions.
For the last five years I believe Fortinet has dominated the market. I recently attended a Fortinet event where I met all the local and regional support team; I learned that the vendor is continually expanding, and in our region, we can easily avail support and guidance regarding Fortinet solutions whenever required.
The monitoring subscription that is provided with the Fortinet FortiGate has built-in AI features for the past three years. I believe Fortinet is in the sixth generation of their AI and ML utilizing the native infrastructure. Thus, the AI features have been available for a long time in Fortinet FortiGate, but they are promoting it now due to the market trends. I would overall rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiGate
May 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
850,043 professionals have used our research since 2012.
Network Operations Engineer at Inara Technologies
Helpful support, good UI, and provides excellent visibility
Pros and Cons
- "It's very good and very stable for businesses. It works very well."
- "They should offer special pricing to premium partners and customers."
What is our primary use case?
We've deployed FortiGate on some customer premises. We've also deployed other Fortinet products, such as FortiMail and FortiManager. We often bundle Fortinet devices. We use FortiGate as a firewall. It is for security and protection.
How has it helped my organization?
The solution has helped our clients secure their network efficiently. It offers security across multiple sites and helps monitor traffic effectively.
What is most valuable?
It's very good and very stable for businesses. It works very well.
The UI is better than the alternatives.
We like using Fortinet devices. They integrate well with one another.
Fortinet provides good visibility and segmentation.
Fortinet's devices are purpose-built to operate in various environments. It operates well across clouds. We can run Fortigate as an MSP.
It helps with intrusion prevention specific to various environments. It provides us with details about the traffic for better monitoring.
FortiGate has helped reduce the risk of cyberattacks that might disrupt our client's production.
The product provides policies for strict monitoring to make the network secure. If something hits against a policy, it will be blocked.
What needs improvement?
We'd like to see the product offer higher discounts to users. They should offer special pricing to premium partners and customers.
For how long have I used the solution?
The company has been using the solution for the last five or so years. I've maybe used it for three years.
What do I think about the stability of the solution?
The stability depends on the FortiGate model. You need the right model for the amount of GB traffic. If a customer deploys a smaller model on more traffic, there may be issues. Otherwise, it handles traffic well. Overall, it's a stable solution. I'd rate stability nine out of ten.
What do I think about the scalability of the solution?
Our clients are quite sizable. One of them is one of the biggest telecoms in our country. We also have smaller customers that deal with smaller FortiGate models. We have a variety of customers of different sizes from around the country.
It's a scalable solution. I'd rate it nine out of ten.
How are customer service and support?
Technical support is good. They offer very accurate solutions. We learn a lot from them. We're happy with their level of service.
How would you rate customer service and support?
Positive
How was the initial setup?
We typically deploy the solution to our client's VMs. The deployment sometimes takes about a month. We have a team of 12 people who work on the FortiGate side.
What's my experience with pricing, setup cost, and licensing?
Their services are good, and we are happy to work with them, however, the pricing could be cheaper.
What other advice do I have?
We're a Fortinet partner.
If we have the option of which firewall to choose, whether Fortinet, Cisco, Juniper, et cetera, we will choose Fortinet. We're very comfortable with their devices. We have a very skillful team, and we've become very comfortable with Fortinet. They have good support as well.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head IT at Burraq Cyber Security Solutions
Provides centralized management, enhanced visibility, and reduces cybersecurity risks
Pros and Cons
- "The most valuable features are SD-WAN, application control, IPS control, and FortiSandbox."
- "The graphical user interface of Fortinet's FortiGate product does not function well with text-based interfaces."
What is our primary use case?
We use Fortinet FortiGate as our security and routing solution.
We implemented Fortinet FortiGate to enhance our security posture by blocking and restricting access to certain websites and securing our VPN traffic.
How has it helped my organization?
Fortinet FortiGate offers enhanced visibility and segmentation for our industrial devices, a crucial process when some machines utilize systems demanding high-level security.
We have implemented Fortinet Security Fabric on our VM infrastructure, and it has provided great service in helping us meet regulations, governance, and compliance requirements. This is important to us because Fortinet Security Fabric connects to our sandbox, allowing us to scan shares across all clusters and enabling FortiGate to resolve any online issues.
Fortinet FortiGate has enhanced our organization's security by enabling secure VPN access and restricting access to social media sites, thus ensuring that employees can focus on their work. We saw the benefits of FortiGate within weeks of the deployment.
FortiGate helps reduce the risk of cyberattacks that could disrupt our production by isolating the affected traffic and creating a log for us.
It also helps to centralize the management of our network and security operations.
The centralized management allows us to access all of our firewalls and policies using a single interface.
Fortinet provides actionable data to help us make informed decisions about the actions to take. For example, if one of our firewalls goes down, the solution helps us rectify the issue by providing details on the problem and how to address it.
By consolidating the numerous individually connected batches, FortiGate helped us reduce operational expenses associated with the extra costs they incurred.
Fortinet FortiGate has helped us mature our approach to cybersecurity for protecting our industrial equipment. Their knowledge and daily webinars on email security and virus prevention have empowered us to stop attacks and maximize our efficiency.
What is most valuable?
The most valuable features are SD-WAN, application control, IPS control, and FortiSandbox. These features help reduce our downtime, manage the ISPs, and deploy SLAs for all the website traffic.
What needs improvement?
The graphical user interface of Fortinet's FortiGate product does not function well with text-based interfaces. This functionality should be improved.
For how long have I used the solution?
I have been using Fortinet FortiGate for seven years.
What do I think about the stability of the solution?
I would rate the stability of Fortinet FortiGate a ten out of ten.
What do I think about the scalability of the solution?
While Fortinet FortiGate firewalls are scalable, upgrading to a new version or adding hardware requires purchasing a new license to migrate the old backup to the new firewall.
How are customer service and support?
While the technical support team is knowledgeable, their response time to support tickets is concerning. It typically takes them 48-72 hours to respond, which significantly disrupts my work.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
While we previously used the open-source PSS firewall, it lacked the layered security architecture offered by Fortinet FortiGate.
We migrated to Fortinet FortiGate for its superior control, in-depth scanning, and ability to minimize cybersecurity risks, features not offered by other firewall solutions.
How was the initial setup?
The initial deployment is easy. The solution can be installed by following the on-screen prompts, and the policies can be implemented through the interface dashboard.
Deploying the system takes one full business day. We begin by gathering user requirements from each department, as they have varying policies. The policies are implemented department-first, followed by branches. Finally, VPNs are generated for remote users. Two people are required for the deployment.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
Since implementing Fortinet FortiGate, we have observed an increase in user productivity, which translates to a positive return on investment.
What's my experience with pricing, setup cost, and licensing?
While Fortinet FortiGate has a higher price point compared to Sophos XG, its user-friendly interface justifies the cost. Additionally, its fixed pricing structure eliminates concerns about surprise fees.
Which other solutions did I evaluate?
After evaluating Sophos XG and finding its interface overly complex for our needs, we opted for the user-friendly interface of Fortinet FortiGate.
What other advice do I have?
I would rate Fortinet FortiGate an eight out of ten.
We have one person that deals with maintaining Fortinet FortiGate.
We have 1,100 users in multiple cities and departments using FortiGate.
The Fortinet FortiGate 60F is a good choice for organizations to begin evaluating firewalls.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Leader Network & Security at Rogers Capital
Straightforward implementation and affordable
Pros and Cons
- "The initial setup of Fortinet FortiGate was straightforward."
- "Fortinet FortiGate needs to improve the logging and reporting. Additionally, the next-generation application's policies should be improved. When they were released they had bugs."
What needs improvement?
Fortinet FortiGate needs to improve the logging and reporting. Additionally, the next-generation application's policies should be improved. When they were released they had bugs.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately 12 years.
What do I think about the stability of the solution?
Whenever we install a new release of an OS we should expect lots of bugs on the system that could break the system. Something that is working fine in the previous system, if we upgrade it, it could break it. Fortinet should work a lot on this to remediate it before releasing any OS. This includes any update and upgrade of FortiOS because I have seen issues when I upgraded, such as the memory and CPU jumping to 100 percent, and some or all functions were not operational. These bugs should be fixed in the firmware.
If there is a need for some upgrade or update on an existing system then I will plan ahead, but if it is not stable I will not do it. We have new releases being tested now and once they are rated stable I will upgrade.
How are customer service and support?
I have found the support from Fortinet FortiGate very poor. I do not use them anymore because they are not very good. This is based on the support I have received from South Africa and India. However, the support from France I have heard was excellent. I only open support tickets for bugs.
I would rate the support from Fortinet FortiGate a two out of five.
Which solution did I use previously and why did I switch?
I have previously used SonicWall, Sophos, Juniper, and Cisco Meraki.
How was the initial setup?
The initial setup of Fortinet FortiGate was straightforward.
The time it takes to implement a firewall a large and small firewall is the same. It does not matter the size of the firewall. The complexity comes from the network and the scope of work that we need to do for the customer on the network.
If it is a large network, it will take us more time to deploy it, because there is more to configure. If it is a small network, it will take less time, but configuration-wise, it's likely the same.
What about the implementation team?
I have deployed Fortinet FortiGate on my own. I have never needed help from any third-party consultant, or integrator. I work as a consultant and integrator for other companies. I provide my service as a consultant.
Fortinet FortiGate doesn't require a lot of maintenance if you deploy the system correctly, it will run well. However, you do need to have some security checks, auditing, and cleanup of the system, every month. It depends on the company policies.
If you already deployed the solution correctly you should not have an issue. Maintenance is required, we do have some customers that are doing morning checks on memory and CPU, it does not take much time.
What's my experience with pricing, setup cost, and licensing?
The license for Fortinet FortiGate is affordable in my country.
What other advice do I have?
I rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Strategic Development Manager at Arrow Electronics
Simple to use and manage, helpful VPN and application control features, and it's constantly evolving
Pros and Cons
- "The most valuable features are simplicity, management, and that it's constantly evolving."
- "With the addition of some features, it is possible that FortiGate can be used in all verticals."
What is our primary use case?
I am a project manager and I have implemented this product in several different projects. The deployments are for enterprise clients, government agencies, and several universities.
How has it helped my organization?
This is a complete security solution that we can offer to our clients.
It provides security EOT (Encryption of Things).
What is most valuable?
The most valuable features are simplicity, management, and that it's constantly evolving.
Different modules offer different functionality including the facility for web application control, VPN, and complete security integration.
It is easy to integrate FortiGate with other products.
What needs improvement?
With the addition of some features, it is possible that FortiGate can be used in all verticals.
For how long have I used the solution?
I have been working with FortiGate for 10 years.
What do I think about the stability of the solution?
FortiGate is a very stable product.
What do I think about the scalability of the solution?
I have implemented FortiGate in approximately 200 projects, and it is a scalable solution.
It is primarily used by medium-sized and enterprise companies. Medium-sized companies normally have between 10 and 50 users whereas an enterprise will have more than 5,000.
How are customer service and support?
The technical support from Fortinet is very nice.
I would rate them a five out of five.
Which solution did I use previously and why did I switch?
I work with several products from Fortinet including FortiGate, FortiManager, FortiAnalyzer, and FortiSIEM. The selection of which products to use depends on the company.
We work with what we refer to as the Fortinet fabric.
We also have experience with products from Check Point and Palo Alto.
What's my experience with pricing, setup cost, and licensing?
Fortinet is competitive price-wise.
Which other solutions did I evaluate?
One of our clients in space evaluated FortiGate in terms of pricing and integration, and they chose FortiGate.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
IT Manager at a consultancy with 10,001+ employees
Improves security and network distribution
Pros and Cons
- "Fortinet FortiGate is used to prevent security failures. Since implementing the solution, we have seen improvements in security and in the distribution of our network."
- "The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with."
- "In my opinion, Fortinet FortiGate could be improved by making the appliance smaller than what we have here, as it is pretty big."
- "In my opinion, Fortinet FortiGate could be improved by making the appliance smaller than what we have here, as it is pretty big."
What is our primary use case?
Fortinet FortiGate is used just to manage our network because our network is managed by another company. I work in a small to medium-sized industry.
What is most valuable?
Fortinet FortiGate is used to prevent security failures. Since implementing the solution, we have seen improvements in security and in the distribution of our network.
What needs improvement?
In my opinion, Fortinet FortiGate could be improved by making the appliance smaller than what we have here, as it is pretty big.
For how long have I used the solution?
We have been using Fortinet FortiGate for three or four years.
What do I think about the scalability of the solution?
Fortinet FortiGate is better for large enterprise networking compared to MikroTik because we have about 100 people using our network, and we have had few problems compared to the time we were using MikroTik, which didn't work for us as well as the Fortinet FortiGate 200D does.
How are customer service and support?
We never have any issue or problem that hasn't been solved in two or three hours. The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with. Fortinet FortiGate does not require a lot of maintenance.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have been using Fortinet FortiGate for three or four years, and before that, we used MikroTik. We switched to Fortinet FortiGate because the company that provides service for us started to work with Fortinet FortiGate as a partner, and they showed it to us. We liked it, and we started to use the Fortinet FortiGate solution.
How was the initial setup?
The initial setup for Fortinet FortiGate was pretty easy, and they completed it in one hour and a half.
What about the implementation team?
Two people worked to support us on Fortinet FortiGate. One of their job roles was manager, and I don't know the other role.
What other advice do I have?
My advice for people thinking about using Fortinet FortiGate is that you have to try to understand your necessities first. Make a comparison with other players in the market and have a good company to manage the equipment if you don't have the competence to do it yourself, preferably a third company that does this for you.
I would rate Fortinet FortiGate an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 8, 2025
Flag as inappropriateSpecialist at a comms service provider with 11-50 employees
Feature-rich, affordable, and has good performance
Pros and Cons
- "It works very well. It has a lot of different functionalities. Its cost is also fine for our customers."
- "In some cases, its initial setup could be hard for customers."
What is our primary use case?
Our customers use these devices as security devices, and we sell these devices to our customers. We also use it ourselves. We have the entire lab, and we use some of the functions in our local network.
How has it helped my organization?
It protects our customers' networks from viruses and threats.
What is most valuable?
The firewall, IPS, and VPN functions are the most valuable features. The antivirus functions are also good.
It works very well. It has a lot of different functionalities. Its cost is also fine for our customers.
What needs improvement?
In some cases, its initial setup could be hard for customers.
For how long have I used the solution?
I have 10 to 12 years of experience with these devices.
What do I think about the stability of the solution?
Their devices are quite stable. We have not had any problems with the operating systems or maintenance of subscriptions. It is a robust device.
How are customer service and support?
In most cases, they work very fast. It also depends on the device they are supporting. In the case of FortiGate, we do not have any complaints, but when we had to buy the FortiADC solution for one of our customers, we faced quite a few difficulties with technical support. I do not know why, but it could be that some devices are supported by different teams in Fortinet. We had difficulties with FortiADC, but we have not had any problems with FortiGate. I would rate their support for FortiGate a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We worked with Cisco and Check Point firewalls. We worked with Cisco ASA for a long time. We worked with it for about five years, and we were happy with it, but it was old-fashioned. We went to Fortinet and started working with this company.
FortiGate has good security functions and high-level technical documentation. Their documentation is very easy to understand.
FortiGate's performance is also better than Cisco ASA. It has 10 VDOMs. It is a great function because you can add virtual functions for different groups in your network. It is quite useful.
How was the initial setup?
It is deployed on-premises. Our customers prefer to deploy not only Fortinet devices but all security devices on-premises. They rarely use cloud licenses. Some customers only buy it from us, and for some customers, we also set it up.
Its setup is easy for us, but not every company wants to use our service for setting it up because of the cost. They prefer to install it themselves. In some cases, it could be hard for them.
In terms of the implementation strategy, we first try to understand what problem a customer wants to solve by using FortiGate. We collect a lot of information about a customer's network, such as protocols and devices being used. We try to prepare this device in our local lab. We preload the device and send it to the customer, and then we finalize the installation in the customer's building.
We have very technical staff, and we do not have difficulties with installations. We have had situations where customers do not have much experience with it, and then we recommend them to go for certain features such as IPS, antivirus, etc.
The deployment duration depends on the size of the environment, but generally, it does not take more than one or two months.
What about the implementation team?
Generally, two to three people are required for the deployment.
For maintenance, our customers have technical staff. They regularly check and ensure that all the functions are working. We are glad to help them if they need any help.
What was our ROI?
We have seen an ROI. We have bought a lot of these devices, and we have had a good experience with them. It has saved us a lot of money.
What's my experience with pricing, setup cost, and licensing?
It is quite affordable for our customers. There is a separate cost for IPS, antivirus, web filtering, and other features. They have a great choice of licenses. You can go for the license that you want, which is quite useful.
You have to buy a support license for FortiCare. In most cases, people buy the UTM bundle that comes with IPS, web filtering, and FortiCare.
What other advice do I have?
They are on the right path. They have improved a lot over the past 10 years. Fortinet is one of the leaders in security devices along with Cisco, Palo Alto, and Check Point.
I would rate Fortinet FortiGate a nine out of ten. It is stable. It has quite a lot of features, such as IPS, VPN, etc. It is affordable for our customers. It is a good choice.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

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Updated: May 2025
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