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IT Manager at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Aug 27, 2025
Reports are easy to read and understand while offering reliable application filtration
Pros and Cons
  • "For application filtration, I really appreciate many features of Fortinet FortiGate because it is more reliable, easy to use, and the reports are easy to read and understand."
  • "To improve Fortinet FortiGate, I think they need to improve the software and make updates more quickly, rather than taking a long time to update the software or firmware."

What is our primary use case?

I use Fortinet FortiGate just for the data center to connect to it. I put Sophos on the internet and FortiGate on the data center.

What is most valuable?

For application filtration, I really appreciate many features of Fortinet FortiGate because it is more reliable, easy to use, and the reports are easy to read and understand. I have integrated Fortinet FortiGate with the database for reading the reports. I can recommend Fortinet FortiGate for enterprise-level because it has many features and solutions, though I would not recommend it for small companies or individual companies.

What needs improvement?

To improve Fortinet FortiGate, I think they need to improve the software and make updates more quickly, rather than taking a long time to update the software or firmware.

For how long have I used the solution?

I have been working with Fortinet FortiGate for approximately four to five years.

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What do I think about the stability of the solution?

I would rate the stability of Fortinet FortiGate a ten out of ten, with ten being the best.

What do I think about the scalability of the solution?

I would rate the scalability of Fortinet FortiGate a ten out of ten, as I think it is reliable and very dependable.

How are customer service and support?

I would rate the technical support from Fortinet between eight and nine; it is a very good vendor, but sometimes there is a delay in getting information from us or maybe a delay for us to contact them.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I am using Fortinet FortiGate and Sophos.

How was the initial setup?

In the beginning of my work with Fortinet FortiGate, the setup was difficult, but after many attempts, I became an expert on how to install and modify every command. For a regular user, I think it is very easy to understand and read the product documentation.

What about the implementation team?

I use Sophos for firewall and Fortinet FortiGate for data center.

What other advice do I have?

I really recommend Fortinet FortiGate. My overall rating for Fortinet FortiGate is 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 27, 2025
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Presales Consultant at a tech vendor with 1,001-5,000 employees
Real User
Top 5
Aug 26, 2025
Offers robust perimeter security and easy configuration
Pros and Cons
  • "Fortinet FortiGate serves as the first line of defense, it is robust and easy to configure, and I haven't seen any breaches happening when configured properly based on best practices."
  • "The only challenge with Fortinet FortiGate is the pricing model."

What is our primary use case?

The main use cases for the product revolve around perimeter security, and it depends on LAN to WAN traffic, especially in work-from-home scenarios wherein the customer wants to access the local infrastructure remotely. It is also sometimes used in data centers, but many times Palo Alto is used.

How has it helped my organization?

Fortinet FortiGate serves as the first line of defense. It is robust and easy to configure, and I haven't seen any breaches happening when configured properly based on best practices. In the Indian market, clients have a lot of trust in this product.

What is most valuable?

The most useful functions of Fortinet FortiGate are SD-WAN, which is very easy to configure. Its user interface is also very good, making it easy for any engineer to explain configuration changes over the phone without needing to take remote access. Integration of SD-WAN capabilities with Fortinet FortiGate is simple to integrate.

What needs improvement?

They are already making improvements with the integration of AI and machine learning (ML). While I haven't personally used these features yet, I see that the focus is primarily on AI operations that fall under the umbrella of AI and ML. Additionally, they offer FortiManager with a signal dashboard that allows for the monitoring and configuration of multiple FortiGate firewalls, which is quite impressive. Moreover, they now provide a SaaS offering for FortiManager, which I believe is a good development overall.

If they can come up with a feature that allows scalability within the firewall itself, such as 'scale as you grow,' that would be a valuable improvement. Fortinet is already implementing AI and ML, although I haven't used it personally. AI ops are covered under it, and they also have FortiManager, which allows for monitoring and configuring multiple Fortinet FortiGate firewalls through a single dashboard.

For how long have I used the solution?

I have been working with Fortinet FortiGate for more than 10 years.

What do I think about the stability of the solution?

When it comes to stability, I would rate Fortinet FortiGate a ten out of ten, as I haven't seen any downtime wherever I proposed it.

What do I think about the scalability of the solution?

I would rate Fortinet FortiGate's scalability as an eight out of ten.

How are customer service and support?

I would rate the support from Fortinet a nine out of ten.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We also work with Palo Alto solutions. Palo Alto has a distinct advantage because it offers some great features that are already available, such as DNS security, which we have a lot of experience with. Palo Alto is unmatched in a data center environment. This is why many people tend to trust Palo Alto firewalls more compared to FortiGate. As for perimeter security, FortiGate excels in that area.

In most small and medium enterprises and SMBs, we usually propose SonicWall, and for enterprises, we work with Palo Alto or Fortinet FortiGate, depending on the requirement. It makes sense to propose the Fortinet FortiGate firewall, especially if the customer is already using the SD-WAN feature.

How was the initial setup?

The initial setup for Fortinet FortiGate is simple.

What's my experience with pricing, setup cost, and licensing?

The only challenge with Fortinet FortiGate is the pricing model.

What other advice do I have?

Currently, we are considering Fortinet FortiGate solely for perimeter security, and for SASE and other approaches, we go with other solutions. I have not used AI and ML FortiGuard services with Fortinet FortiGate yet.

Overall, I would rate Fortinet FortiGate an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Aug 26, 2025
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UC Solutions Architect at a comms service provider with 10,001+ employees
Reseller
Top 5
Aug 16, 2025
A security-centric solution with excellent customer service
Pros and Cons
  • "The main reason customers prefer Fortinet FortiGate is that it's security-centric, allowing them to implement security features such as a next-generation firewall and translate this to the WAN or SD-WAN architectures, or as a base if they want to grow in more security features or other verticals such as ZTNA and SASE."

    What is our primary use case?

    I am working as a presales engineer or system engineer, designing solutions for other clients.

    The clients use this solution for their data centers and perimeter security.

    What is most valuable?

    The main reason customers prefer Fortinet FortiGate is that it's security-centric, allowing them to implement security features such as a next-generation firewall and translate this to the WAN or SD-WAN architectures, or as a base if they want to grow in more security features or other verticals such as ZTNA and SASE. It's a little baseline for the rest of the verticals or features that can be exploited.

    Fortinet FortiGate compares favorably to others in terms of the technology. Second, it's about the relationship they build with their customers. I'm in Colombia, and I can say they have an excellent sales and engineering team that provides a great experience for their clients. They are very attentive and engaged. This company has a rich history; they grow alongside their clients. They take the time to show clients all the benefits and features of the technology they offer. It’s a much more personal experience for everyone involved.

    Fortinet Unified SASE is strong for providing consistent security policies across multiple locations. Working with Fortinet in the SASE aspect has been easy. Customers appreciate the features we can offer with Fortinet SASE and ZTNA solutions. They particularly appreciate how they can integrate everything with the baseline of Fortinet FortiGate, and how they can easily apply all the features they need to secure access to different applications from a single console. Some clients use the Fortinet FortiGate data center solution for their data centers as a hub and the perimeter security service.

    What needs improvement?

    My experience integrating SD-WAN capabilities with Fortinet FortiGate is in the middle ground. Fortinet FortiGate, as a security-centric fabric, can implement an SD-WAN solution. It can be somewhat manual in some cases, but using other tools that Fortinet has, such as FortiManager, makes implementing an SD-WAN network easier with less effort.

    The implementation depends more on the engineer's skill when integrating SD-WAN with Fortinet FortiGate. If you don't have extensive skills in implementing Fortinet FortiGate, it can be difficult, but with more experience, it becomes easier.

    For how long have I used the solution?

    In the presales team, I have been working with Fortinet FortiGate for about five years, and as a customer, I worked with it for about two years between 2016 and 2018.

    What do I think about the stability of the solution?

    Fortinet FortiGate is very stable and secure for customers.

    What do I think about the scalability of the solution?

    It's easy with Fortinet FortiGate as they have a very good solution for scalability. If we need to grow in branches or licenses, we can easily do it. The most important aspect of growing this solution is their strong enterprise-level account managers, who always help customers find the best solution and an easy path to grow their architecture with Fortinet.

    How are customer service and support?

    I would rate their customer service around eight because not everything is perfect, but they have very good customer experience and relationship management.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    It depends on the size of the company or the solution they want to implement with Fortinet FortiGate. Most companies could have another vendor or baseline products, so we need to depend on the scenario.

    How was the initial setup?

    It is very straightforward to set up initially. The duration depends on the size of the company and the solution they want to implement. They might already have another vendor or a different baseline of products, which makes things more complex.

    As for deployment models, we typically offer both on-premises and cloud options. We have been working with AWS, and it has been a very positive experience. They provide readily available machines, and everything is easy to find in the marketplace.

    What's my experience with pricing, setup cost, and licensing?

    I believe it's a fair price for the kind of technology they offer their customers. Sometimes, I think they could apply more discounts to engage customers further. This approach would be beneficial, as it helps us expand the solutions available to clients. As for discounts, they do engage clients with them, particularly in strategic business situations, such as with large accounts in sectors like banking and big retail.

    When comparing Fortinet to other vendors, Fortinet generally tends to offer better discounts. However, this does not imply that their solutions are of lower quality; rather, they demonstrate expertise in meeting customer needs.

    What other advice do I have?

    Some users utilize AI and machine learning enhanced features, such as the FortiGuard services, though not all do as the AI features are relatively new. However, we have successfully positioned some features, particularly in areas such as AI. For example, the threat detection capabilities and the AI assistant available in the FortiAnalyzer service are noteworthy. Fortinet offers a license that can be utilized for AI features, especially in FortiManager. Users appreciate this feature because it helps them achieve better network configuration. If they encounter any issues within the network, they can easily leverage AI to find solutions to those problems.

    Overall, I would rate Fortinet FortiGate a nine out of ten because while not everything is perfect, they're really doing their best and demonstrating it through their technology.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Aug 16, 2025
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    Emmanuel Dasho - PeerSpot reviewer
    Cyber Security Engineer | Network/Security at a tech services company with 11-50 employees
    Real User
    Top 5
    Jul 15, 2025
    Enables seamless SD-WAN deployment and offers robust security features
    Pros and Cons
    • "Fortinet FortiGate has several valuable features; the configuration and policy setup are easy to implement, and there are embedded features including DLP, WAF, and proxy capabilities with security profiles for various functions."

      What is our primary use case?

      Majorly, I use Fortinet FortiGate for establishing SD-WAN in different remote locations. I also use it for segmenting wireless from LAN and implementing basic policy routing for departments. The next-gen features on Fortinet FortiGate permit proxy access, where URLs can be specified for specific users or departments to access.

      What is most valuable?

      Fortinet FortiGate has several valuable features. The configuration and policy setup are easy to implement. There are embedded features in Fortinet FortiGate, including DLP features, WAF presence in the firewall, and proxy capabilities. It has security profiles that can be set for various functions. In terms of security, it is particularly strong.

      SD-WAN offers better reach, good reachability, and enhanced performance for network optimization. People implement SD-WAN today because of reachability and network optimization capabilities.

      Fortinet FortiGate is effective in protecting against malicious access. It has a robust security architecture, which is something I truly like about FortiGate.

      The SD-WAN integration is very simple. I appreciate the simplicity of the FortiGate system. It's one of the things I like most about it. With FortiAI, it's very easy to input your queries, and the system helps you set it up. If you prefer to do it manually, there is excellent documentation and step-by-step guides available to assist you. For me, the experience has been seamless and straightforward.

      What needs improvement?

      I cannot think of many improvements needed for Fortinet FortiGate. However, the pricing compared to competitors is quite high, though you get value for what you pay with Fortinet FortiGate.

      With FortiSIEM, I have experienced some challenges. It has been suspended and is not available for utilization now. They should work on improving FortiSIEM.

      For how long have I used the solution?

      I have worked with both virtual appliances and physical devices, primarily with hardware devices, for over five years. The models I have used include 60, 100, and 201 series.

      What do I think about the stability of the solution?

      Fortinet FortiGate is one of the best firewalls available. There are no crashes or performance issues. It is very stable and reliable.

      What do I think about the scalability of the solution?

      The solution is scalable.

      Which solution did I use previously and why did I switch?

      I have worked with Sophos and Check Point firewalls. Fortinet FortiGate leads compared to other solutions. Based on customer requests, we provide different options. I recommend people should consider Fortinet or Sophos, depending on their needs. Fortinet FortiGate performs well against other firewalls in the market.

      How was the initial setup?

      The hardware is easy to set up. I have only had issues with the activation of the evaluation license. 

      What was our ROI?

      There has definitely been a return on investment with Fortinet FortiGate.

      What's my experience with pricing, setup cost, and licensing?

      The pricing depends on the capacity required. There are 100 series, 200 series, and 500 series options. The prices are moderate and reasonable for each series.

      What other advice do I have?

      For organizations using Fortinet FortiGate, it is important to utilize the security profiles properly. Make sure anti-spoofing is set up and networks are well-segmented on the Fortinet. Ensure proxy configuration is based on URL access stability.

      I would rate this solution a nine out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: Jul 15, 2025
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      Cyber Security Lead Engineer at a tech vendor with 1,001-5,000 employees
      MSP
      Top 5
      May 31, 2025
      Extensive web controls enhance our security posture
      Pros and Cons
      • "The web controls are what I appreciate about Fortinet FortiGate. We have extensive controls over areas where we could block external-facing IPs, external URLs. We can do geo-fencing with the firewalls, which is a good feature."
      • "It has upscaled our security posture, especially regarding external connectivity, because any access or connection from the company has to go through the Fortinet FortiGate firewall."
      • "There are too many updates coming for VPN, and the VPN keeps disconnecting frequently, which I find problematic. It does what it's supposed to do, but I practically face reconnection issues with the VPN."
      • "There are too many updates coming for VPN, and the VPN keeps disconnecting frequently, which I find problematic."

      What is our primary use case?

      We use Fortinet FortiGate for the firewall as well as for the VPN. Any of the users outside the organization use the VPN. Any staff members working outside the office headquarters or our office location use the VPN.

      The main aspect that I deal with is URL blocking and web access. I don't work with other aspects of this firewall.

      How has it helped my organization?

      It has upscaled our security posture, especially regarding external connectivity, because any access or connection from the company has to go through the Fortinet FortiGate firewall. It's doing a pretty good job. We do not have any complaints there.

      Anything that we don't want to allow is not coming in. Anything we want to allow is not being blocked. We always have the granular control where we can block malicious IPs or subnets if needed.

      Geofencing allows us to limit the countries from which we allow IP connections. There are many features that I may not even know or haven't explored, but in general, Fortinet FortiGate is doing a pretty good job for us. 

      What is most valuable?

      The web controls are what I appreciate about Fortinet FortiGate. We have extensive controls over areas where we could block external-facing IPs, external URLs. We can do geo-fencing with the firewalls, which is a good feature. 

      What needs improvement?

      There are too many updates coming for VPN, and the VPN keeps disconnecting frequently, which I find problematic. It does what it's supposed to do, but I practically face reconnection issues with the VPN. 

      Regarding the Fortinet FortiGate firewall, I don't have any input. My scope is limited.

      For how long have I used the solution?

      I have been using Fortinet FortiGate for around three years.

      What do I think about the stability of the solution?

      Fortinet FortiGate is stable. We haven't seen any latency issues related to it, though we do experience latency from ISPs.

      What do I think about the scalability of the solution?

      I would rate the scalability as eight out of ten based purely on my exposure to security controls relating to URL blocking and website access. 

      How are customer service and support?

      I haven't had a chance to work with Fortinet FortiGate technical support, but from my colleagues' experience, they say the Fortinet FortiGate people are easy to reach but hard to schedule time with. It's not as easy as having the Fortinet FortiGate engineer on the call and getting other teams involved; it requires careful arrangements to join in with the Fortinet team. I would give their support a neutral score of maybe five.

      How would you rate customer service and support?

      Neutral

      Which solution did I use previously and why did I switch?

      I don't know why we switched to Fortinet FortiGate from Juniper; it's a management decision.

      How was the initial setup?

      I was not involved in the deployment. I think it's not that difficult; there's no complexity involved as long as we are clear on what we want to do.

      We have it on both cloud and on-premises.

      What was our ROI?

      I was not part of the team that implemented it. I don't know how much they invested, but it would be worth the investment.

      What other advice do I have?

      My overall experience with Fortinet FortiGate rates as eight out of ten. 

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: May 31, 2025
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      reviewer2783385 - PeerSpot reviewer
      Cheif cloud architect at a government with 51-200 employees
      Real User
      Top 20
      Dec 1, 2025
      Secure connectivity has improved branch-to-cloud protection and supports future-ready defenses
      Pros and Cons
      • "Fortinet FortiGate has reasonable pricing and is easy to operate; it is efficient and represents the future for security, including cloud security and branch-to-cloud security."
      • "One point against them is that their solution lacks a unified approach."

      What is our primary use case?

      I have experience working with Cisco, Catalyst SD-WAN, Fortinet FortiGate, and Juniper technologies. We have a multi-range of vendors including Cisco, Juniper, VMware, and Palo Alto. We use Palo Alto firewall and Fortinet FortiGate firewall for wireless security and network security, including proxy and next-generation capabilities.

      Most vendors are providing almost the same functionalities in terms of firewalls. Palo Alto, Fortinet, and Juniper are all offering similar capabilities, but they have a wide range of services or products such as SD-WAN and SASE. Currently, we are a big enterprise and one of our products is Fortinet FortiGate.

      What is most valuable?

      Fortinet FortiGate has reasonable pricing and is easy to operate. It is efficient and represents the future for security, including cloud security and branch-to-cloud security.

      We have threat intelligence detection, response, and action capabilities. Fortinet FortiGate products are stable, and they offer a wide range of security capabilities.

      What needs improvement?

      We did not use Fortinet SASE, and I do not remember if our data center team utilizes it. Currently, I think Fortinet should enable more cloud, virtual, or unified solutions. One point against them is that their solution lacks a unified approach. Sometimes the licensing is not clear, and when you purchase a product, you find that you need certain licenses or additional products. There is not one comprehensive solution.

      For how long have I used the solution?

      Three years.

      What do I think about the stability of the solution?

      Fortinet FortiGate is stable. We have been using it for three years and did not face any stability issues.

      What do I think about the scalability of the solution?

      We have been using Fortinet FortiGate for three years and did not face any scalability issues.

      How are customer service and support?

      I do not have good visibility about Fortinet FortiGate's tech support because it is similar to other vendors. There is tech support available, and if there is an operational issue, the operations team opens a ticket with tech support.

      How would you rate customer service and support?

      Which solution did I use previously and why did I switch?

      We work with local companies and local partners. Both the vendor and official channels work with local partners for implementation.

      How was the initial setup?

      I do not remember there being challenges or complexity in the deployment of Fortinet FortiGate.

      What about the implementation team?

      We work with local companies and local partners. Both the vendor and official channels coordinate with local partners.

      What's my experience with pricing, setup cost, and licensing?

      Fortinet FortiGate's price is reasonable compared with other vendors.

      Which other solutions did I evaluate?

      Fortinet FortiGate is in a good position. In Gartner, they are leaders, but they may come after Palo Alto and are better than Cisco in the firewall field.

      What other advice do I have?

      We are deploying micro-segmentation technology and methodology in our cloud and private cloud deployment. I can assess that Fortinet FortiGate is good overall. My review rating for this product is eight out of ten.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Dec 1, 2025
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      reviewer2516481 - PeerSpot reviewer
      Technical Engineer - Technical Security at a tech services company with 1,001-5,000 employees
      Real User
      Top 5
      Jul 15, 2025
      Maximize security with zero licensing fees for VPN and SD-WAN
      Pros and Cons
      • "Fortinet FortiGate is a very stable solution."

        What is our primary use case?

        My typical use case for Fortinet FortiGate involves it being one of the best solutions for next-generation firewall. In terms of simplified control and in-built SD-WAN solution, there are no licenses for VPN. From a commercial perspective, it is beneficial. Technically, it has successfully stopped attacks, which is the reason the customer was using Fortinet FortiGate.

        What is most valuable?

        The dynamic segmentation feature in Fortinet FortiGate has an in-built switch and wireless access point controller. Fortinet FortiGate has a feature called VDOMs, virtual domains, where you can create multiple virtual firewalls within a single hardware, which is one of the fantastic features.

        In terms of effectiveness, Fortinet Unified SASE covers all three use cases: Secure Internet Access, Secure Private Access, and Secure SaaS access. For any security implementation, networking is essential, and Fortinet FortiGate provisions that through FortiGate's SD-WAN. The integration with FortiSASE and Fortinet Forti-SD-WAN is very simple and straightforward.

        What needs improvement?

        In terms of improvement for Fortinet FortiGate, I don't find any needed improvements regarding hardware because it is very good. The operating system has most of the features. 

        At this moment, I'm not finding any other improvements in this case. They are advanced in this segment. Fortinet FortiGate has in-built automation features and cyber risk assessment.

        One suggestion might be to increase the storage size in the hardware for local reporting.

        For how long have I used the solution?

        I have nine years of experience working with Fortinet FortiGate.

        What do I think about the stability of the solution?

        Fortinet FortiGate is a very stable solution.

        What do I think about the scalability of the solution?

        In terms of scalability, Fortinet FortiGate provides more throughput compared to other OEMs, so the value for money is very high. If it is a VM, it can be scalable. In terms of hardware, it's all about scalability, throughput, and managing the number of sessions based on the hardware sizing. If the team sizing the firewall does it properly, then the solution is easily scalable.

        How are customer service and support?

        I would evaluate customer support from Fortinet FortiGate as seven or eight out of ten. The reason I do not give 10 out of 10 for customer support is that while they follow the SLA and there is no issue with that, for them it might be P3, but for us, it might be P1 or P2 case. Remote assistance requirement should support them.

        How would you rate customer service and support?

        What was our ROI?

        After implementing Fortinet solutions, I evaluate the return on investment as providing more throughput performance. The performance is very high in terms of packet inspection and handling the traffic. It is one of the best solutions in that case. The total cost of ownership will be low because there is no extra additional license for SD-WAN, VPN, or the VDOM feature. Considering all those things, it is a very cost-effective solution.

        What other advice do I have?

        My advice to others looking into Fortinet FortiGate is that they can consider the return on investment or total cost of ownership. Fortinet FortiGate is definitely a good solution, not less than a better solution. It's very good compared to Palo Alto or Check Point. Those using the Fortinet FortiGate firewall should start using the features part of the solution, either it can be a WAF solution or a security rating or automation features. They can directly integrate with the cloud firewall. Operation technology is doing very well because there are many features where the network and security administrators should start enabling and making use of it. On a scale of one to ten, I would rate this solution nine or ten.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
        Last updated: Jul 15, 2025
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        Team Lead at a tech services company with 11-50 employees
        Real User
        Top 20
        Jun 20, 2025
        Straightforward implementation and good performance
        Pros and Cons
        • "Fortinet FortiGate is quite popular in my region, so we are implementing Fortinet FortiGate firewalls. Fortinet FortiGate is the best option on the market when it comes to firewalls. It's straightforward to deploy and has good stability and performance."
        • "Fortinet FortiGate is the best option on the market when it comes to firewalls."
        • "In an incident, after a restart, Fortinet FortiGate did not connect to FortiGuard servers. Due to that reason, on the customer end, all websites got blocked. I don't know why this happened. The firewall of a bank in Sri Lanka rebooted yesterday, and after that, FortiGuard servers did not connect properly, blocking all customer environment websites."
        • "In an incident, after a restart, Fortinet FortiGate did not connect to FortiGuard servers. Due to that reason, on the customer end, all websites got blocked."

        What is our primary use case?

        I am a network engineer implementing Fortinet FortiGate firewalls. We have implemented this firewall for various government departments, small organizations, and hotels.

        What is most valuable?

        Fortinet FortiGate is quite popular in my region, so we are implementing Fortinet FortiGate firewalls. Fortinet FortiGate is the best option on the market when it comes to firewalls. It's straightforward to deploy and has good stability and performance.

        What needs improvement?

        In an incident, after a restart, Fortinet FortiGate did not connect to FortiGuard servers. Due to that reason, on the customer end, all websites got blocked. I don't know why this happened. The firewall of a bank in Sri Lanka rebooted yesterday, and after that, FortiGuard servers did not connect properly, blocking all customer environment websites.

        For how long have I used the solution?

        I have been working with Fortinet FortiGate for around three years.

        What do I think about the stability of the solution?

        I have not faced any other issues with Fortinet FortiGate. The performance for Fortinet FortiGate is good.

        What do I think about the scalability of the solution?

        The scalability of Fortinet FortiGate is good.

        How are customer service and support?

        We are able to resolve most issues on our own. We raise a case through a partner portal. If the local distributor cannot resolve it, it's routed to another country. The response time for their technical support is not always good. It also depends on the license that the customer has.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        We are partners with both Sophos and SonicWall. I have implemented Sophos firewall myself, but not SonicWall. Our other engineers handle SonicWall implementations. I implemented Sophos SG and recently migrated from SG to SGS, all the firewalls.

        How was the initial setup?

        The implementation process for Fortinet FortiGate is straightforward. We don't get much error with FortiGate because it's straightforward. We can implement it easily. Sometimes, when we implement through the portal, there are some errors, but we can manage it.

        I have implemented 900D firewall and 400D firewall clusters, and many Fortinet FortiGate firewalls. I have also implemented FortiADC once, following step-by-step guides.

        What about the implementation team?

        We are a partner of Fortinet.

        What's my experience with pricing, setup cost, and licensing?

        Some of our customers are using Sophos and SonicWall due to price concerns, as they can't manage the pricing of Fortinet FortiGate.

        What other advice do I have?

        I mostly recommend Fortinet FortiGate when it fits the customer's budget. I would rate Fortinet FortiGate an eight out of ten.

        Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
        Last updated: Jun 20, 2025
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        Updated: December 2025
        Buyer's Guide
        Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.