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Jose Gisbert - PeerSpot reviewer
Manager Network (IT/OT) at a consumer goods company with 5,001-10,000 employees
Real User
Top 5
Is flexible, easy to configure, and provides good visibility into our devices
Pros and Cons
  • "The flexibility and ease of configuration are the most valuable features."
  • "The inability to scale the FortiAnalyzer to match our growth necessitates the purchase of new hardware."

What is our primary use case?

Our organization utilizes Fortinet FortiGate for SD-WAN. All business units within our organization connect to the SD-WAN, which is constructed using Fortinet devices.

The primary reason we implemented Fortinet FortiGate was to enhance connectivity. Our previous reliance on MPLS resulted in low bandwidth and high costs. By transitioning to SD-WAN devices and leveraging common ISP connections, we have achieved two significant goals: substantial cost savings and increased flexibility in configuring device communications across our various plants.

How has it helped my organization?

FortiGate offers us the capability to provide visibility into and segmentation of our industrial devices. We are currently implementing this for the LAN, and we are migrating firewalls to Fortinet FortiGate devices. In this process, we are separating the operational network from the IT network.

Knowing that some of Fortinet's devices can be used in harsh environments that's nice to have. But that's something that is not needed right now just because we are only using them in very few places. These devices are specifically used to prevent intrusions in harsh environments. 

These devices help to control network traffic with OT-specific protocols. The LAN firewalls we have implemented are purchased with the functionality of network-specific modules to enable the management of network traffic with OT-specific protocols.

The approved offerings help us achieve our budgetary goals. We are adapting the budget to align with the devices provided by Fortinet. We are doing this because we can utilize Fortinet. Therefore, all of our budgets should take this into account as well.

The decision to utilize Fortinet stems from its ability to integrate with our preferred vendors. We have plans to implement both ClearPass and Nozomi as part of our OT cybersecurity strategy, both of which offer API-based interfaces for connecting to FortiGate devices. This interoperability is crucial for our organization.

The combination of FortiGate and FortiManager provides a comprehensive overview of all the firewalls we manage. It is very convenient to have everything centralized in one place.

FortiGate has helped reduce the risk of cyberattacks that could disrupt our production, which is one of our primary goals.

We were not affected by any cybersecurity attacks that would have impacted our production operations. However, we have a comprehensive plan in place to address such incidents. FortiManager enables us to block essential protocols and implement security measures across all business units if we detect a security breach in one area. This centralized approach ensures that the security measures we implement are consistently applied throughout the organization.

FortiGate has aided in centralizing the management of our network and security operations. The impact of this on the operational efficiency of our industrial network depends on how we organize it. Centralized management has significantly simplified management tasks. However, we require a dedicated team capable of addressing the diverse needs of different plants and business units, implementing necessary changes, and resolving any issues that arise. A single point of contact facilitates this process. In this regard, we have not only improved operational efficiency but also consolidated our management structure, reducing the need for multiple teams scattered across different countries.

FortiGate provides us with actionable data that helps us make informed decisions about the appropriate actions to take. Additionally, we utilize FortiAnalyzer to analyze the type of traffic we are experiencing, potential issues, and other relevant information. Furthermore, we monitor CPU memory, bandwidth, and other metrics associated with various IP connections using Fortinet devices. This monitoring is conducted across multiple firewalls. By employing these tools, we can ensure that any changes we make are the correct ones and are made for the right reasons.

The implementation of Fortinet's Security Fabric has significantly enhanced the security of our industrial control system. Previous solutions were unable to effectively manage the diverse protocols employed in this environment, resulting in operational and technological limitations. However, with the introduction of the new security fabric, we are now able to address these challenges and achieve a more robust security posture.

The Fortinet Security Fabric helps us reduce our mean time to remediation. With all its tools and centralized management, it's much easier to identify and resolve issues, leading to improved overall security posture.

Fortinet helped mature our approach to cybersecurity for protecting our industrial equipment.

What is most valuable?

The flexibility and ease of configuration are the most valuable features.

What needs improvement?

Overall, we are satisfied with the product. However, we encounter occasional capacity issues. The FortiAnalyzer, being a hardware appliance, has limited expansion capabilities. As our organization has grown, we've outpaced the FortiAnalyzer's performance. The inability to scale the FortiAnalyzer to match our growth necessitates the purchase of new hardware. This is an area that could be improved. If we anticipate reaching the size of six countries within the next five years, investing in a solution that can accommodate such growth would be more cost-effective than repeatedly purchasing new hardware. The ability to scale the FortiAnalyzer in tandem with our growth would be a significant improvement.

Buyer's Guide
Fortinet FortiGate
July 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,490 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Fortinet FortiGate for over three years.

What do I think about the stability of the solution?

FortiGate is now stable. We experienced some difficulties in the beginning, possibly due to some bugs we encountered. However, for approximately the past six months, we have been closely monitoring various ratings for FortiOS versions. As a result, we are currently running only on mature versions. Since then, we have observed that the device is significantly more stable than before.

What do I think about the scalability of the solution?

The scalability for the FortiManger and the devices themselves is a nine out of ten but for the FortiAnalyzer it is a six out of ten.

How are customer service and support?

On the few occasions that we have needed to use technical support, we have found them to be responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used different solutions such as Cisco, Watchguard and Sophos in different countries, and one of the reasons we switched to FortiGate was to standardize what we used in all the countries.

The FortiManager is one of the biggest advantages they have. From a single management point, we can manage all the devices connected to the support manager. This is something I haven't seen before. So, in that sense, I would say that the most important difference between FortiGate and other vendors is the FortiManager.

How was the initial setup?

Due to the extensive network, the deployment spanned several months; however, on a site-by-site basis, each deployment was completed within a few hours. We had a minimum of two people per country involved in the deployment with 1-2 people from Central IT.

What about the implementation team?

It was a mixed team vendor - in-house. The vendor expertise was really good and I would rate it on a 9 out of 10.

What's my experience with pricing, setup cost, and licensing?

FortiGate's pricing falls within the mid-range when compared to other leading firewall solutions. While it's more expensive than Sophos, it's more affordable than Palo Alto.

What other advice do I have?

I would rate Fortinet FortiGate eight out of ten.

We have FortiGate deployed across multiple locations with 120 firewalls.

I suggest testing FortiGate. For organizations looking for an affordable solution, with good management and initial management, Fortinet FortiGate is the right choice.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Operator at Mohammed Mansour Alrumiah
Real User
Top 20
Meets various needs and it's cost-effective and simple
Pros and Cons
  • "The best features of Fortinet FortiGate are its simplicity, ease of installation, and ease of functionality."
  • "Fortinet FortiGate is a very good next-generation firewall."
  • "I would like to see improvements in Fortinet FortiGate regarding the active-active scenario. The active-active scenario is supported but not recommended, whereas other vendors are implementing active-active without issues. Perhaps in the future, we could effectively use both firewalls to increase the throughput. If there are two boxes, they both should be able to work."
  • "I would like to see improvements in Fortinet FortiGate regarding the active-active scenario. The active-active scenario is supported but not recommended, whereas other vendors are implementing active-active without issues."

What is our primary use case?

We are using Fortinet FortiGate for enterprises. We are a partner of Fortinet.

How has it helped my organization?

Its features are very good for the price. Their support is also very good. A lot of expertise is available in the market in terms of engineers. 

What is most valuable?

The best features of Fortinet FortiGate are its simplicity, ease of installation, and ease of functionality. It is very easy to learn and implement, and everything is clear. The deployment of Fortinet FortiGate is very straightforward. 

What needs improvement?

I would like to see improvements in Fortinet FortiGate regarding the active-active scenario. The active-active scenario is supported but not recommended, whereas other vendors are implementing active-active without issues. Perhaps in the future, we could effectively use both firewalls to increase the throughput. If there are two boxes, they both should be able to work.

Other than that, I don't have anything. I'm very happy with the features.

For how long have I used the solution?

I have been working with Fortinet FortiGate regularly for a few months only, though I have previously encountered one or two installations.

What do I think about the stability of the solution?

Fortinet FortiGate is very stable.

What do I think about the scalability of the solution?

There are multiple options available for small, mid-sized, and large-scale deployments.

How are customer service and support?

My experience with the technical support for Fortinet FortiGate is very good. I only had one bad experience. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very straightforward to deploy.

In terms of maintenance, many features are automated, including antivirus updates that happen regularly without intervention. Simply connecting the firewall to the internet enables automatic downloads of everything.

What was our ROI?

It was recently implemented, so it is too early for that assessment.

What's my experience with pricing, setup cost, and licensing?

It is very cost-effective. You get features similar to other firewalls, such as Palo Alto, but at a lower price.

Which other solutions did I evaluate?

I have not worked extensively with Palo Alto, but from various comparisons, Fortinet FortiGate is understood to be a cost-effective version of Palo Alto. While Palo Alto has more features, Fortinet FortiGate offers similar functionality.

What other advice do I have?

Currently, we are not using SD-WAN, but we will implement it as it is a very impressive built-in feature. We will implement it for one of our customers in the near future.

Fortinet FortiGate is a very good next-generation firewall. It is not very expensive and offers plenty of models to suit various needs. The licensing options are extensive. The day-zero protection is very good. FortiCloud is also excellent. The geo-protection is effective and serves its purpose. 

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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PeerSpot user
Buyer's Guide
Fortinet FortiGate
July 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,490 professionals have used our research since 2012.
Principal Consultant at Epitome Infotech Solutions (P) Ltd
Real User
Top 5
Ease of configuration and strong performance have improved efficiency
Pros and Cons
  • "On a scale of one to ten, I rate this solution 10 out of 10."

    What is our primary use case?

    The main use cases for Fortinet FortiGate are for small, medium to large enterprises, and they also have products for SOHO (small office/home office). That is where they stand out.

    How has it helped my organization?

    The main benefits that Fortinet FortiGate brings to the table include the ease of configuration, stability of the product, and excellent support. When a customer is using Fortinet FortiGate, they will not look at any other products for expansion or upgrades. In terms of price and performance, it gives a very good, balanced product.

    What is most valuable?

    One of Fortinet FortiGate's best features is in terms of the configuration; it is one of the easiest to configure. It is very easy and based on ASICs. In terms of performance under scalability and stability, I would rate it amongst the best. I have not come across a product that I have had to replace or generate an R&D for to date.

    There has not been any impact in terms of performance for customers because Fortinet FortiGate is dependent on the architecture, which is totally different. They have security processors, network processors, and they work on a different architecture compared to other products. To be very frank, we have not had any performance issues when deploying SD-WAN and a next-generation firewall together.

    What needs improvement?

    Regarding improvements for Fortinet FortiGate, there is always room for improvement in any product. In information technology, things fade away quickly, and new technologies come in. It is how quickly each of these companies adapts to that and brings in more value to the customer.

    For how long have I used the solution?

    I have been working with Fortinet FortiGate for over fifteen years.

    What do I think about the scalability of the solution?

    For scaling Fortinet FortiGate, I am not sure about scaling down as we have not had any instances, but scaling up has presented no challenges.

    How are customer service and support?

    I would rate the Fortinet FortiGate technical support as extremely good so far. I have not had any issues, and I would rate it the same as Cisco.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    One pro for the Fortinet FortiGate compared to Palo Alto, Cisco products, and WatchGuard is that the architecture is different because they use specific processors to handle different types of traffic, both security traffic and routing traffic. They keep enhancing the processors as they improve the capabilities of the product. As for cons, I do not see anything at this point in time.

    How was the initial setup?

    The initial setup for Fortinet FortiGate is extremely simple. It takes about five minutes to get it up and running. It is that easy. Nothing beyond that.

    What about the implementation team?

    The deployment process for Fortinet FortiGate is generally very simple. We give the prerequisites to the customer in terms of a number of man links they want to connect and what the LAN subnet and number of subnets are. These initial details are gathered from the customer. Once the appliances are in place, we begin with the contribution to the content management interface. Most of the time, we start with the LAN configuration and the LAN network configuration. Then we move to firewall policies based on the organization's requirements, licensing the product on the cloud, and subscription licenses. In some cases, we configure VPNs and site-to-site VPNs. That is about it, and there are certain features that need to be enabled, which we will enable.

    What was our ROI?

    One thing I would definitely state about Fortinet FortiGate is that, in terms of performance, if compared with a product of the same price point, Fortinet FortiGate will outperform it. This way, the customer has a better ROI because they do not have to look at changing it or looking at an upgrade frequently.

    What's my experience with pricing, setup cost, and licensing?

    I find the pricing setup cost and licensing for Fortinet FortiGate reasonable.

    What other advice do I have?

    I work with Fortinet FortiGate SD-WAN extensively. My experience in integrating SD-WAN capabilities with Fortinet FortiGate in the network is that it is very easy.

    I would rate Fortinet FortiGate as a highly mature product. I have been working with them for quite a long time and have multiple implementations across India. I have not come across any instance where I had to replace the product.

    My advice for others looking into implementing Fortinet FortiGate is to plan the capacity properly and right-size the product for the specific customer, which is most important. When choosing the wrong model, some run into issues where it is not supporting that procedure, the system going under load, and similar issues. It is primarily important to spend more time on the design and finalize what is required in terms of the appliances.

    On a scale of one to ten, I rate this solution 10 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    PeerSpot user
    IT Manager at Daltons Limited
    Real User
    Top 20
    Intuitive with a user-friendly interface that simplifies network tasks
    Pros and Cons
    • "The initial setup is very straightforward and easy, with wizards helping to configure the device efficiently."
    • "There's always something new that can be added or fixed."

    What is our primary use case?

    I used it as an IT provider, and our main firewall was the Fortinet series FortiGate. Currently, I am just a user on the end user side of the fence.

    How has it helped my organization?

    The Fortinet gear is really easy to use, intuitive, and pretty powerful. It has been great because we haven't had to change it out very much. The operational return on investment has been great as we don't have to keep replacing it.

    What is most valuable?

    I really liked the interface because it was extremely user-friendly. Unlike Cisco, where you didn't need to be certified to use the interface effectively. The consistency across all models has also been beneficial as it simplifies learning and usage. They put in a thing called the FortiCookbook, which is very easy to read with real-life scenarios that make networking tasks like joining networks very straightforward.

    What needs improvement?

    I just don't like giving products ten out of ten. There's always something new that can be added or fixed.

    For how long have I used the solution?

    I have been working with the Fortinet FortiGate overall since 2006, which is quite a few years now.

    What do I think about the stability of the solution?

    We haven't had to change it out very much. It has been stable and reliable for us.

    What do I think about the scalability of the solution?

    I would rate its scalability as a nine out of ten. They scale up really well from smaller models like the FortiGate 40 and 50 to bigger sites with the FortiGate 100 for more throughput - up to enterprise datacenters.

    How are customer service and support?

    Customer support is quite good. We purchased the 24/7 support, and they usually respond within an hour, even in the middle of the night.

    Which solution did I use previously and why did I switch?

    I haven't switched from FortiGate. We still use the Fortinet solution as our firewall.

    How was the initial setup?

    The initial setup is very straightforward and easy, with wizards helping to configure the device efficiently.

    What was our ROI?

    The ROI has been very good because it's operationally efficient, and we haven't needed to replace the equipment frequently.

    What other advice do I have?

    I would definitely recommend it to other businesses with similar security needs. For smaller businesses with just a couple of computers, the standard ISP-supplied modems are fine.

    I'd rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Solution Architect at AMBSAN TECHNOLOGIES
    Real User
    Top 5
    Has an effective intrusion prevention system feature for maintaining security efficiently
    Pros and Cons
    • "Fortinet FortiGate meets all the security demands of my industry. It covers endpoint security, including web interface, DNS security, and ELP. I'm currently using the latest version. The features that have most improved our network security are Web Control, filtering, application control, IDS, IPS policies, and Deep SSL inspection."
    • "The firmware updates are sometimes not stable. The stability issues can vary, sometimes happening once a month or quarterly. New firmware updates can occasionally introduce bugs, causing some policies to fail. We then have to raise a ticket, and Fortinet usually provides a fix within a few days."

    How has it helped my organization?

    Fortinet FortiGate offers a new official solution for SASE. This solution is more cost-effective for my organisation than the hardware. It doesn’t require renewals every year or every three years. With FortiGate, you get a firewall as a cloud service and optimal protection.

    What is most valuable?

    Fortinet FortiGate meets all the security demands of my industry. It covers endpoint security, including web interface, DNS security, and ELP. I'm currently using the latest version. The features that have most improved our network security are Web Control, filtering, application control, IDS, IPS policies, and Deep SSL inspection.

    The intrusion prevention system (IPS) in FortiGate is highly effective. It detects and prevents intrusions, maintaining security efficiently. It works seamlessly with my environment and Google Analytics, providing robust protection.

    What needs improvement?

    The firmware updates are sometimes not stable. The stability issues can vary, sometimes happening once a month or quarterly. New firmware updates can occasionally introduce bugs, causing some policies to fail. We then have to raise a ticket, and Fortinet usually provides a fix within a few days.

    For how long have I used the solution?

    I have been using Fortinet FortiGate for the past three to five years.

    What do I think about the stability of the solution?

    For overall stability, I'd rate FortiGate an eight. It is stable, but there are sometimes issues with the software, so there's room for improvement.

    What do I think about the scalability of the solution?

    There are no scalability issues with Fortinet FortiGate. I haven't needed to scale it yet, but I have a relationship with the vendor, and they have a program to scale their hardware if required.

    They also offer many solutions free of cost with the hardware, including advanced solutions. We have four branches of our organization, and they use these effectively.

    How are customer service and support?

    The support team is very effective.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used Cisco for my environment, specifically Cisco ISE for access control, but I have shifted to Fortinet products due to their cost-effectiveness.

    How was the initial setup?

    The deployment process of Fortinet FortiGate was very straightforward. The installation took about twenty minutes, and fully configuring it with security features took about an hour. It was pretty fast, so I didn't need to spend days preparing and configuring.

    I am involved in the maintenance of FortiGate, and I have five engineers with me. Three are on-site, handling different boxes, and two are remote.

    What was our ROI?

    I've noticed benefits in terms of performance and timing with Fortinet FortiGate. Its implementation and deployment are quick, and migration from other vendors to Fortinet is smooth and easy. Typically, we only have about fifteen minutes of downtime during the transition and gradually implement the policies.

    What's my experience with pricing, setup cost, and licensing?

    For the price, I'd rate it a ten because it's very cost-effective.

    Which other solutions did I evaluate?

    I chose Fortinet FortiGate because it is effortless to use compared to other vendors. Their customer support is excellent, with quick responses and qualified attack engineers. They provide relevant documentation and immediate engineer assistance if needed.

    What other advice do I have?

    Regarding AI capabilities, the product promises threat intelligence based on AI and machine learning, which I plan to explore. FortiGate integrates smoothly with other solutions.

    I'd rate FortiGate a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Network System Enginner at Nauvata Engineering Private Limited
    Real User
    SD-WAN configuration streamlines network management and reduces IT workload
    Pros and Cons
      • "The renewal cost is much higher than other firewalls. It is not reasonable."

      What is our primary use case?

      We are using Cisco for the core switch, and for the firewall and WAN security, we are using Fortinet FortiGate. For distribution switches, we are using Ubiquiti. 

      We are using the 200F series of Fortinet FortiGate for our main branch and model 60 for our branch offices at five locations. We have connected a site-to-site VPN with Fortinet FortiGate. 

      What is most valuable?

      We have used multiple WAN ASPs and set up SD-WAN. It's quite interesting and user-friendly; essentially, anyone can configure it. All you need to do is go through the documentation, and you'll be able to set it up directly. We experimented with Cisco and other devices, but found them to be somewhat challenging. Additionally, there are commercial aspects to consider. However, with FortiGate, everything is bundled together, eliminating the need to pay extra for SD-WAN management.

      Performance-wise, we have great output with SD-WAN in our network. Earlier, when we were using it without SD-WAN, it was very difficult, and our IT team's effort was greater. After this SD-WAN configuration, we have no need to worry about whether the link is going down or not. We just get the notification, and at that time, we work on it. There is no need to run behind that.

      What needs improvement?

      The only issue is their renewal pricing. For more than 10 years, we have been customers of multiple Fortinet FortiGate security devices, and every time, it's at a high price. It is very difficult for small companies, especially in India. If Fortinet can reduce the renewal price a little bit, it can expand and target small businesses as well. Currently, only medium and large-scale organizations can afford it. Startups and small companies cannot afford it. The renewal cost is very high. When we get the equipment along with the license, it's acceptable, but the next renewal after one or three years is very expensive compared to other firewalls.

      For how long have I used the solution?

      We have been using Fortinet FortiGate for more than 10 years. It's the fifth device we are using. Earlier devices reached the end of life. After that, we moved to the next product.

      What do I think about the scalability of the solution?

      Fortinet FortiGate is absolutely scalable enough for our needs.

      We have more than 400 employees, and there are six branch offices connected. The branch offices are connected with site-to-site VPN, and multiple roaming employees or working from home employees are connected with SSL VPN. More than 100 people are connecting at a time. We only need two IT people to maintain the security devices.

      How are customer service and support?

      We very rarely raised tickets with Fortinet. Only on one occasion, when the FortiCloud account was locked, we raised a ticket. Apart from the configuration part, we never contacted them. They were very supportive. With that particular ticket, we got help immediately.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      We are also customers of Cisco and Ubiquiti. We have a core switch, 9000 series switches, and Ubiquiti equipment.

      I have earlier worked with Cyberoam and Sophos as a partner. They have a range of devices, and the renewal price is also lower in Sophos compared to Fortinet FortiGate.

      How was the initial setup?

      I was involved in the deployment of Fortinet FortiGate. The deployment process of Fortinet FortiGate is very straightforward, and since we have experience, it's very easy for us. Even for freshers, if they have basic theoretical knowledge of the setup, they can easily implement it. 

      It's deployed on-premises. We are not planning for the cloud. Our clients are not comfortable with the cloud solutions.

      What about the implementation team?

      We deployed it ourselves with one or two people for the deployment.

      What's my experience with pricing, setup cost, and licensing?

      The renewal cost is much higher than other firewalls. It is not reasonable.

      What other advice do I have?

      I would definitely recommend Fortinet FortiGate to others. 

      My experience with Fortinet FortiGate has been good overall. I would rate Fortinet FortiGate an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      PeerSpot user
      Senior Officer - IT Cyber Security Admin with 10,001+ employees
      Real User
      Hardware is very stable but technical support needs improvement
      Pros and Cons
      • "The dynamic segmentation feature in Fortinet FortiGate is pretty good."
      • "The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time."

      What is our primary use case?

      Our main use case for Fortinet FortiGate is as a firewall. We are using it for cybersecurity purposes.

      How has it helped my organization?

      Our main purpose when we started working with Fortinet FortiGate was to secure our network in all aspects. Fortinet FortiGate performs a very important role in blocking malicious activity in our network. I'm not sure how much it has improved, but it has made our network stable and secure.

      What is most valuable?

      The hardware is very stable. Once you install the system, it works in any condition.

      The dynamic segmentation feature in Fortinet FortiGate is pretty good.

      What needs improvement?

      The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time. I have been mentioning this for the last two years.

      There is a migration issue from 600D to 600E, as we are not able to export the configuration file to 600E. It should be like export and import in all variants.

      For how long have I used the solution?

      I have been working with Fortinet FortiGate since 2016, which is approximately nine years.

      What do I think about the stability of the solution?

      It's very stable. I would rate it a ten out of ten for stability.

      What do I think about the scalability of the solution?

      It's scalable. 

      How are customer service and support?

      Their support is very poor.

      How would you rate customer service and support?

      Neutral

      Which solution did I use previously and why did I switch?

      I have not worked with other vendors for the last ten years, but if I get any chance, I will explore Palo Alto.

      What's my experience with pricing, setup cost, and licensing?

      We want to purchase more Fortinet FortiGate devices, but people are not giving us a proper quotation. There needs to be more transparency in giving quotations. Sometimes prices are very high, and even after the conclusion, the buyer thinks there may be some more reduction in the price.

      What other advice do I have?

      Currently, we don't have any Fortinet FortiGate data center solutions, but in the future, we are going to plan this one. 

      I will recommend Fortinet FortiGate to other users only because the hardware is very stable. I would rate this solution a seven out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      ICT Technician at MEDS
      Real User
      Works well and provides a good return on investment
      Pros and Cons
      • "ROI is exceptionally good."
      • "I find the management console not very straightforward, so that's an area where Fortinet FortiGate can improve. They should simplify it and make it more user-friendly."

      What is our primary use case?

      We are using Fortinet FortiGate 200F. Our main use cases are firewall and security.

      What is most valuable?

      It is very stable and scalable.

      We are utilizing SD-WAN by Fortinet FortiGate. My experience in integrating SD-WAN capabilities with Fortinet FortiGate in my network is good, and it has worked well with no cases so far.

      The effectiveness of Fortinet's unified SASE in providing consistent security policies rates at nine on a scale of ten.

      What needs improvement?

      I find the management console not very straightforward, so that's an area where Fortinet FortiGate can improve. They should simplify it and make it more user-friendly. In the next release, I would prefer a more simplified GUI; that's one area I would want to see a quick change.

      For how long have I used the solution?

      I have been working with Fortinet FortiGate for three years.

      What do I think about the stability of the solution?

      I would rate the stability of Fortinet FortiGate a ten out of ten because it hasn't had an outage.

      What do I think about the scalability of the solution?

      In terms of scalability, it has excellent features. I would give it a ten out of ten because there's still more we can do with it.

      How are customer service and support?

      We have not contacted Fortinet directly for technical support. Currently, we are working through the local dealers, and our local dealer is Safaricom Telkom. We also purchased Fortinet FortiGate through them.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Before Fortinet FortiGate, we had a South African product called Kerio. We also had a Cisco router, which we had configured to provide some of those benefits, but the problem is it's cumbersome to configure, scalability is limited, and it's very expensive to acquire the hardware and the licenses, so in terms of ROI, I wouldn't recommend it.

      How was the initial setup?

      We outsourced the initial setup of Fortinet FortiGate. We had the vendor do it. The implementation took about three weeks.

      What was our ROI?

      I have seen a return on investment with Fortinet FortiGate. Before this, we used to have many manual systems with overheads in terms of manpower, licenses, and so on, but now there's a lot we have automated, so ROI is exceptionally good.

      What other advice do I have?

      We are also using FortiAnalyzer and Fortinet VPN, and I have been generally satisfied with them. 

      I would rate Fortinet FortiGate a nine out of ten, with the only drawback being the management interface.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      Updated: July 2025
      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.