Dynatrace Reviews

We are monitoring business critical applications which provide prepaid vouchers for different customers.

We can see all the degradation of services in real-time, then we know exactly what the root cause of degradation is.

Service discovery with artificial intelligence automatic anomaly root cause detection, and problems replay.

• Custom reporting is still missing. 
• PurePath exports was a great feature in AppMon, but it is sometimes missing in Dynatrace.

My primary use case is to monitor business applications, mostly with Web front-ends, to provide access for end-users and consumers.

We have reduced our troubleshooting times and improved the way that we deal with most of the bugs in the applications. It's very easy to reach the root cause of the problems in the applications, due do the analysis with Dynatrace. The timeframe to update and fix the applications has been reduced a lot compared to what we had before Dynatrace.

It's the ease of deployment and ease in configuration. It's very comprehensive in its features to monitor end-to-end transactions.

I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better.

We have absolutely no problem with the solution. It's very stable.

In terms of scalability, my company is not that large, but it looks like the scalability is very good. We don't have any problems with scalability.

It's very good technical support. We don't have many issues with the product but when we have, we get very quick solutions. It's very good support. Nothing to complain about.

We used multiple solutions, the ones that came with the different applications. So a solution that monitored the database, and another solution for the application server, and a different one for the server hardware, and the connectivity. We had to integrate all the information that came from these separate solutions to come up with a conclusion about what was happening. This was the main driver that lead us to look for a real end-to-end solution. 

The business perspective had a lot of weight in our decision because it was hard for us to really correlate the components of the application, and how it impacted the business application and the business itself. These were the main drivers that lead us to buy this product.

In terms of the most important criteria when selecting a vendor, we usually look for a product or a vendor that has good positioning in industry reviews. With that, the pricing is very important. Also, the features. So it must be a top vendor with the best possible pricing and the features that fit our needs.

I was not really involved in the initial setup. I just coordinated the deployment. But it didn't need seem we needed to do too much for the setup of Dynatrace. We had to focus our efforts on group duplications, from a business perspective, but everything else was discovered and automatically set by the Dynatrace application itself. I don't think we had much trouble.

The real complexity that I've seen with Dynatrace is to learn how to navigate through all the options in the troubleshooting process. We have a lot of ways to evaluate the same problem. We had some difficulties in the beginning with the use of the product, but after some time and some experience we have overcome this problem.

I understand that due to comparisons we did, that Dynatrace is still kind of an expensive solution compared to others. But I recognize that they are ahead of the competition when we do a feature by feature comparison. We have a very stringent budget for an infrastructure solution. Maybe if they provided modules, a simple module with fewer features and a lower price, that would be very good.

CA, Computer Associates, was on our short list as well as BMC PATROL. These were the main vendors when it came for my evaluation. Some research was done and I received these vendors as the best options to evaluate.

We decided on Dynatrace, over Computer Associates and BMC, mostly because of the difficulties that we thought we would have after the setup of the product. Dynatrace was the most expensive, but we had almost no need for service, for Professional Services. We just did some training and we contracted some consulting hours and that was it. The deployment with Dynatrace seemed to be easier than the others. We needed to get results very fast, due to the size of the investment.

I would rate it with a grade of eight out of 10 because it's a very good solution. We got results very fast after the initial deployment, but I still find it very expensive. So we are still being questioned about the cost-benefit. The value that we have in Dynatrace - I don't think I will have this kind of budget in the near future - it's worth it now.

My main advice is to evaluate the effort to set up the solution, customize the solution, after acquiring it. I know that we had better pricing, lower pricing, with the other competitors, but as I talked to some other customers that use BMC and Computer Associates, everyone told me it was a long run until they reached the setup that they needed. And they still have a lot of maintenance. Every change in the thresholds of the applications, they have to come back to the standards and redo the setup, but Dynatrace does it all by itself.

We primarily use it to monitor application performance and end-user experience. 

We are happy with the solution.

It has given visibility to how an end user utilizes and experiences our service offerings.

There are different solutions and I have used many of the different solutions. However, I would say the ease of deployment and use.

Since things are getting more complicated, it is nice to have artificial intelligence to correlate issues and events to come up with root cause.

I would like to see internal synthetic tests in the next release, which is already on the roadmap.

Not with Dynatrace SaaS or managed product. 

We did have some scaling issues with the DC RUM or Data Center Real User Monitoring. Just with the overall volume that we monitor in a company that I used to work at. We had a hard time being able to scale DC RUM to it, but the Dynatrace product by itself seems to scale pretty well.

I use technical support all the time, generally by email. I would say they are very responsive and generally give us the correct solutions.

We have used the silo monitoring tools in the past, the challenges we faced were correlating the metrics across different silos.

We were using other tools that Compuware and Dynatrace have had in the past. This just led us to using the more updated Dynatrace product solution now.

Initial setup was pretty straightforward.

In-house (myself).

Do a PoC and see if you like it.

We looked at IBM Tealeaf for the replay functionality, most recently. That is about it.

Dynatrace has more end-to-end performance monitoring metrics than we found with other tools.

If I had just one solution which could provide real answers, not just data, the immediate benefit for my team would be to solve problems quicker, and maybe, prevent problems before they happen.

Most important criteria when selecting a vendor: 

• Their ability to support the product.
• Their ability to keep up on new technology which needs to be monitored.

We are using this to find and troubleshoot issues with our applications, whether there are application issues with IIS or Tomcat, database or network issues. We also use Dynatrace to chart errors and monitor server health (memory/CPU/disk).

As we have grown, we have increased our licenses to be able to use this across most of our products to help troubleshoot problems in production. We have also used Dynatrace in our performance testing environments to get ahead of issues before they make it into production.

The ability to take each individual request and dive in to inspect what methods and calls are being made is extremely helpful. We can tell which application is serving the error, where the errors and performance issues lie, whether those are on the application server, database server, network, etc.

I would like to see the Business Transactions made easier, so you can distinguish users and companies (this can get very hairy for a large multi-tenant application). 

We should be able to easily simplify both the charting and slicing-and-dicing of user metrics with cookies that contain customer/user information.

We have used Dynatrace since they were their own company (before Compuware bought Gomez and spun both off into the company now known as Dynatrace) and the earliest version that I remember was version 2. We first got Dynatrace as a fire-fighting tool when we were having issues with one of our products. It helped us solve those problems, and has helped many times since.

We use it for synthetic monitoring to ensure our applications are available and performing as expected across multiple ISPs and geographical locations. We also use this tool to report out performance metrics on a daily basis to a larger audience to help senior leadership get a better idea around how things are performing.

It has enabled us to have a deeper insight into our application availability and performance. Depending on the application, we have a lot of both internal and external components that are loading, and in most cases, we will detect our own internal but it is extremely hard (without an outside perspective) to detect these third-party issues. Dynatrace's synthetics has allowed us to pinpoint these problems and make improvements on how we can gracefully handle these types of issues without customer disruption.

The alerting has been a key component for us. Not having to be constantly eyes on glass has been a huge life saver for us. The API has also been another key area as we have an automated performance report that goes out every day and getting the necessary metrics has been a breeze. Also, since Dynatrace's acquisition of Keynote, they have done a fantastic job of combining the two into a single service platform.

Everything is great, but the licensing could always be cheaper. With the every growing tool set of Ops teams, we find it harder to budget for tooling while ensuring we still have the proper insight into our applications. 

Catchpoint.

We need to have accurate, reliable real-time alerts when issues arise in our production environments.

Thanks to Dynatrace, we now spend less time figuring out what went wrong and where. Instead, we can focus more on why it happened and work towards resolving the issue sooner.

Real-time alerts are the best feature. Often, we are busy working on other tasks when something goes wrong with the site. Getting timely alerts is very important to our needs as a business.

• Configuration could be simpler. 
• Alert triggers could be easier to setup and more granular. 
• We sometimes receive alerts for things we would rather not get alerts about.

Monitoring our web server uptime and the performance of our web applications. We also use it to monitor our database performance.

Real-time alerts allow us to address issues as they happen. Tracing issues down to the specific application and the specific method reduces troubleshooting time.

Real-time alerts and being able to trace issues down the call stack. This has helped us to react quickly to issues and reduced our debug time due to knowing where to start looking for the issue.

It could be organized better in the dashboard. Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later.

We use this solution for application monitoring across regions. It can give a quick overview of the current health status, end to end, and can quickly point to the root cause if there an issue or problem in one of our applications. It helps our managers to keep track of everything on the dashboard.

Dynatrace is not only used by the IT Operations department but also by sales and customer service. It provides an overview of the service that we offer to the customers. The main benefit is that it helps the development team deploy more quickly and with better quality. 

The features that we found most valuable are the monitoring, alerting, and Davis the AI. With this combination of features, the Operations department and developers can sit back and relax. They can concentrate on how to improve the service for the customer and work towards a better overall experience.

We would like the AI to produce more scientific data with less configuration. That will help us, as the customers will focus on integrating all of the IT, without hassle.

We need more options for sharing and exporting reports to other systems and platforms.