Dell Business Laptops Reviews

Our technicians in remote work need something that is obviously portable and light, but still durable enough to take out in the field and handle rough use without requiring a full-on ruggedized model. Dell Business Laptops fit that need perfectly.

We have some hybrid employees that work from home or in the office, and we have been giving them the option to choose between a laptop or desktop based on their preference. This flexibility has been really valuable.

Our employees and customers work from home, in the office, and having a laptop gives them the ability to have a single machine. They are not having to switch back and forth between a different computer at home and a different computer at the office. They have just one machine with everything they need, they have access to everything, and it is all set up how they want it.

The most valuable features of Dell Business Laptops for us are the performance, the size, and the weight. Those are the things that we really look for and they meet all those needs.

We have been a long-time Dell customer, and I have used many other laptops over the years. Dell Business Laptops are simply more reliable. We have fewer hardware issues. People drop them and spill things on them, and some of that is unavoidable, but overall we do not run into many issues with the hardware.

Regarding improvements, the biggest thing is size. I think that in this new generation they are releasing right now, they have made the laptops a little thinner and a little lighter. A lot of that comes down to how much you can squeeze into a small space, but that is everybody's challenge—how can I make this lighter?

As far as improvements, we have never really used anything else. As far as what we have put into our customer environments, we have switched some customers from a different platform or product. The feedback we have gotten is that they experience fewer issues, the product is nicer, the screen is nicer, the keyboard is good, and there is responsive feedback from it. That has probably been our biggest takeaway—that it is a higher quality product.

We have been using Dell Business Laptops for about 23 years.

There are no issues. Hardware now is so much better than it was even 10 years ago. We have moved away from spinning disks to solid state NVMe, so there are fewer moving parts. In a laptop, the biggest downfall used to be that you had this device with a little platter in there that was spinning, and when you knocked it around while using it, all of a sudden your hard drive was bad. Moving to solid state disks has been a huge improvement for us.

I do not know that we have measured anything like that internally. From our perspective of support cases, those have been reduced quite a bit because we are not having issues with the product. Outside of user error, such as spilling coffee on a laptop, that is not Dell Business Laptops' fault.

I would give Dell Business Laptops a 10 overall; they have been a great product for us to use.

If I was recommending this to someone, I would say to get one in your hands, look at it, and compare it to what you have now. It is hard to see some of that in the short term, but use one for a couple of years and you will see that you do not have the problems that you might have with other products. Our biggest thing is cutting down on the tech support calls and users calling in saying they are having hardware issues. We do not get a lot of that.

Recommending it to a peer comes down to the same thing—just get one and use it. They are a solid product, and I think once you have gotten one in your hands and you see the benefits and features, it is an easy choice.

If I had to sum up my experience with Dell Business Laptops, it would be that they are cost-effective, they are reliable, they perform well, and they do the job that they need to do and they do it well. I give this review an overall rating of 10.

I really use Dell Business Laptops for everything; I use it as my personal computer, practically.

I am currently working on the Monterey metro project, the extension of lines 4 and 6, and I'm managing it on the laptop.

Dell Business Laptops has supported me in such important projects as the Monterey metro expansion.

The best features offered by Dell Business Laptops are how easy it is to use, and the screen also helps a lot.

The screen of Dell Business Laptops is useful in my day-to-day work because it doesn't tire my eyes, and the computer itself doesn't freeze or get stuck.

In my organization, Dell Business Laptops has contributed a lot because it is a unified way for everyone to have the same software and for us to be able to make unified use of the same laptop at the same time, and it really makes it easier to have a single ecosystem.

The ease we have to pass files between different machines means there is no software incompatibility, improving collaboration and efficiency among teams.

Dell Business Laptops is fine as it is; I don't see anything that could be improved.

I would like the keyboard to be better; it can be improved.

I have been using Dell Business Laptops for approximately one year since I started.

I consider Dell Business Laptops to be a stable solution.

The scalability of Dell Business Laptops is correct; it allows me to grow, and as we move forward it's easy.

I haven't had to contact support for Dell Business Laptops; my experience has been fine.

Before Dell Business Laptops, we didn't use any other solution; it was the first option we had in the company.

I have observed a reduction in investment because Dell Business Laptops don't have to be replaced as often as other devices.

My experience with pricing, installation costs, and license management for Dell Business Laptops has been satisfactory.

I evaluated other alternatives before choosing Dell Business Laptops, considering Acer and HP.

End users have experienced both satisfaction and productivity since using Dell Business Laptops.

I cannot specify a particular case where that productivity or satisfaction has been evident.

The security features offered by Dell Business Laptops align with my company's needs.

I cannot speak directly to how the security features have benefited my team or the company.

The benefit of Dell Business Laptops is that none of the laptops have broken down, impacting the efficiency of technical support and the operational continuity of my company.

I don't have direct influence in the technology procurement area, but my opinion does carry a lot of weight when it comes to acquiring computer equipment.

My main priorities when selecting laptops for my organization are that they are good overall, that the brand is well-known, and that I know what I'm buying is quality; in this case, Dell is what gives me quality.

When I chose Dell Business Laptops, I was looking to cover the specific need of having many similar computers in my organization.

My advice to other people who are considering using Dell Business Laptops is to go ahead and do it, as they would not regret it.

I have given this review a rating of 8.

My top priorities for selecting laptops for my organization depend on which portfolios we have. We have a software development team, a services team, and a management team, each requiring a different configuration.

Currently, we are using Dell Business Laptops, specifically the Dell Pro 14 and some older series, the Latitude series, which are the 3000 and 5000 series.

For my software development team, we chose Dell Business Laptops because we are a startup in terms of software development. We did not have any reference of earlier systems or knowledge about what configurations we might need to develop or achieve better productivity. We faced earlier challenges where developers complained that they were not getting the relevant configuration or throughput to provide an optimized solution. We then consulted our Dell resources.

The features most valuable to me are cost and suitability based on what would give us better performance and configuration.

Since switching to Dell Business Laptops, my end users have experienced better performance.

Regarding the security features of Dell Business Laptops, we started working with the vPro platform to provide security and manageability for our customers. We are exploring whether we can implement it in-house and see how it can benefit our organization. However, that would require some modifications in terms of hardware refresh that we might need to do.

Our organization has been using these computers since the recent refresh one year back, and before that five years back.

The priority to choose Dell Business Laptops over others includes the fact that Dell had many other feature sets, accessories, and bundled solutions. One of the major things I find with Dell is the service part—the customer service is excellent and much better compared to all competitors.

Dell Business Laptops have all the characteristics we need. One important thing they have done is manage the current crisis very well. While other OEMs are still short on delivery timelines, they are still meeting them. Not just the tech support but the ordering part as well. While other OEMs are going around 12 weeks or 16 weeks, they are still delivering in four weeks. The supply chain has been very good.

I would rate Dell Business Laptops overall as a 10. The factors that influenced that rating specifically include the tech support and the entire support experience.

If I were recommending it to a peer, I would say that you need Dell Business Laptops—just give them the laptop and let them test it.

My overall experience with Dell as a company has been fantastic. We have been partners with them for almost 15 years. My review rating for this product is 10 out of 10.

Dell Business Laptops have supported my organization's hybrid workforce by allowing us to maintain a single model for most of our users. We do have a few executives that require a premium option, such as a Precision laptop, but most users are what used to be the Latitude 5000 series type of users. The specs fit our use cases very well.

I chose Dell Business Laptops over other brands I was considering because I appreciate the model features and the way the model fits best for what processor we needed, memory, and storage. It has a good footprint and felt it would last.

I considered the integration we had when we first picked Dell Business Laptops. We were using what used to be VMware Workspace ONE for mobile device management, now called Omnissa, and that platform had many integrations with Dell. Being able to manage firmware and get analytics back from how the laptop is performing is valuable. This built-in functionality was beneficial to us.

I do appreciate the security features of the Trusted Device platform. I use several command tools including Command Update, Command Monitor, and the Trusted Device, and those still integrate with our mobile device management to let me know that devices are compliant and in good condition.

The key reason we decided to use Dell Business Laptops was the integration with our mobile device management and the ability to integrate our onboarding workflow with that tool. I would want to see this functionality continue to be developed and remain easy to integrate. Dell has many good tools in the commands feature set, and it would be beneficial if they were all consolidated into a single install where you could turn the functionality on and off for which pieces you need. Currently, four or five different pieces of software must be maintained, whereas if it was all into one suite of tools, it would be easier to manage.

I have been in the IT industry for roughly 27 years.

Since deploying Dell Business Laptops, I believe our users are really satisfied with them. They appreciate the size and weight. One thing I value is that they last. They have three, four, and five-year lifespans.

If I were recommending Dell Business Laptops to a peer, I would have them look at the suite of ecosystems for helping maintain them over time and examine the features included such as ProSupport and ProSupport Plus. If a hard drive fails or something similar occurs on a ProSupport contract, you can get a service ticket created and they will come out and replace it. I would rate this product a 9 out of 10.

In the IT industry, my specialty is in a service desk capacity, either as a technician or now as a manager.

When selecting laptops for my organization, price is a significant factor. We recently switched from Intel to AMD processors because they offer equivalent value at a lower price point, but performance and reliability are also essential considerations.

Regarding the security features of Dell Business Laptops, we do not utilize any of them. Dell Business Laptops have secure BIOS, but we do not use fingerprint sensors or facial recognition.

Competitive pricing is something that could set Dell Business Laptops apart from competitors.

To another IT leader who is considering purchasing Dell Business Laptops, I would say that Dell has a proven track record over the years and maintains a very good reputation. The support ecosystem and structure are particularly noteworthy.

I cannot identify a specific hardware feature that I have found most valuable. The selection is nearly agnostic at this point as we purchase either the i5 for Intel or the Ryzen 5 for AMD. Regardless of the vendor, whether it is Dell, Microsoft, HP, Lenovo, or another manufacturer, they all use the same components, so I cannot pinpoint a particular feature that stands out.

Regarding improvements, I cannot identify anything in particular that stands out for Dell Business Laptops.

My organization has been using Dell Business Laptops since I started with the firm five years ago.

I believe our users are very satisfied with Dell products. The support from Dell is fantastic, and when we do experience an issue, it is very straightforward to access the portal or call to receive service.

Dell Business Laptops have supported remote work effectively. We are a call center organization, so approximately 85 to 90 percent of our staff have desktops. However, our account executives, sales professionals, and executives, including C-level personnel, all have Dell Business Laptops, and they are all extremely satisfied with them. We have great products.

The specific challenge I was addressing when I chose Dell Business Laptops is that at my previous company, we used a competitor's model from a different vendor. When I started at my current position, we were already using Dell.

Since we have used Dell Business Laptops for an extended period, there really has not been a switch.

If I were recommending Dell Business Laptops to my peers, I would say that they offer good value for the quality received and the specifications provided. The support is generally fantastic, with no complaints. I would rate this review a 9 out of 10.

I am the IT Operations Manager at a manufacturing company with approximately 1,100 employees, and I support Dell Business Laptops by deploying them. I work with our managed service providers to leverage tools such as Dell Command Update and the Dell Command Endpoint Configuration Manager. I have extensive knowledge of this product line.

About 200 users utilize Dell Business Laptops. The remaining users are Dell Business desktop users.

I appreciate the centralized manageability options of the Dell Command Endpoint tools most about Dell Business Laptops.

One significant issue is that some of the centrally managed tools do not function reliably. We have the Dell BIOS password tool deployed in our environment, and the application is very finicky. There are several computers where the connection to Microsoft Graph was lost. The tool does not allow you to look up the password, nor can I use the old password. The computer becomes essentially unusable at this point, and there is no way to recover from this situation aside from calling Dell support.

General user-friendliness regarding the deployment of centrally managed tools, such as the image deployment tool, also needs improvement. Additionally, Dell charges us $20 per computer to remove the Dell image from the factory, which is unfair in my opinion as an enterprise buyer who purchases dozens or even a hundred or more computers annually.

These tools require maintenance, and the process is not streamlined. If streamlining exists, it is not well communicated or marketed that you can centrally manage firmware updates and other functions. From a platform standpoint, I would recommend that Dell become an industry leader in centralized manageability rather than leverage finicky tools such as Intune to deploy dependencies that make these tools work.

I would like to see Dell, or any manufacturer for that matter because no one currently does this, improve the partner portal to the point where it serves as a tool that complements Intune, NinjaOne, or whatever RMM tool you are using. This would provide bare metal access to the endpoint and would allow you to manage and deploy images whether the endpoint is online, whether it is Windows or Linux. This would represent a very strong value proposition over the competition. Doing this from a bare metal standpoint would circumvent the issues regarding lost passwords, .NET framework dependencies, and reliability concerns.

Additionally, I would prefer that Dell use something more durable than plastic in a laptop that costs $2,500. The form factor also feels clunky. Aside from these concerns, the laptop is acceptable.

I have been working with Dell Business Laptops for almost two years.

I would rate the stability at seven. This may be my personal preference, but the performance seems to be lower than it was when I had a similar Lenovo in the past.

I would rate the scalability at ten because if you select the right model, Dell does offer expandability options and upgrades.

I would rate the technical support at five.

I gave a rating of five because Dell Business Laptops are very reliable. There have been only a couple of times when I have needed to reach out over the past two years despite having approximately 500 of these devices. One instance involved a water-damaged computer. I reached out prepared and willing to pay for the repair, and Dell mailed it back without even threatening to charge me $800. I wanted to continue using it, so I did not appreciate that action, and there was no communication explaining why they mailed it back or informing me that they were doing so. Dell support is not helpful when it comes to the lost BIOS password issue. Aside from that concern, support is fast and responsive, though communication is poor.

Positive

I have never used HP in an enterprise environment. I have used Lenovo. Dell is actually easier to use than Lenovo as of two years ago. The build quality of Dell Business Laptops is nowhere near as good as Lenovo or Apple. From what I have observed of HP, it is approximately at the same level as Dell, but I do not like the build quality of Dell Business Laptops at all.

The setup is the same as it is for any other computer when following a manual process or using AutoPilot.

I believe Dell Business Laptops are overpriced given that the build quality is poor and that I could obtain a Lenovo with a more durable, high-quality build for less money.

Dell Business Laptops are primarily used at the university for academic and administrative activities. These laptops have been especially useful for developing software projects, conducting research, preparing documents and presentations, and facilitating virtual classes. The Dell laptop line in use at the university is Latitude. The specific need I addressed when selecting Dell Business Laptops for the university was the management of data from the laptops with which we purchased them.

Dell Business Laptops have positively impacted the university by assisting with project management and helping us to program and design. The specific results I have noticed include greater efficiency at work by facilitating communication and reducing physical documents. End users such as students and teachers have experienced faster management of their projects since they started using Dell Business Laptops. A concrete result includes the reduction of time in some classes.

I consider the best features offered by Dell Business Laptops to be durability, security, and reliability. These features have benefited the university, for example, by enabling the development of a web system for managing university projects. This system allows students to register their projects, teachers to supervise their progress, and the university to maintain centralized control. The security features offered by Dell Business Laptops are excellent and fit the needs of the university. Most of the security features have been especially useful for the university.

I think Dell Business Laptops could improve in their pricing. Dell Business Laptops could further support the university in the future, but there is not really any feature or characteristic I would want to see in future versions because they are very good.

The university has been using Dell Business Laptops for around a year.

I consider Dell Business Laptops to be quite stable.

I would rate the scalability of Dell Business Laptops positively; I think it adapts well to the changing needs of the university.

Dell Business Laptops' customer service has been a 10.

I have not used any other solution before Dell Business Laptops; we have always used Dell.

They are installed locally.

I have seen a return on investment with Dell Business Laptops, which includes savings in time and money.

I would describe my overall experience with the price, implementation cost, and licenses of Dell Business Laptops as a nine out of 10.

I decided on Dell compared to other brands because Dell has been in the market for years and is a very good brand. Before choosing Dell Business Laptops, I did not evaluate other options because we have always chosen Dell.

I would rate Dell Business Laptops a 10 overall. I chose that number because it is almost perfect, and everything is going very well. My roles and responsibilities in the acquisition of technology for the university include identifying the technological needs of students, teachers, and administrative staff, evaluating equipment such as Dell Business Laptops, and comparing their features, prices, and performance. My main priorities when selecting laptops for the university are that they have higher performance and are at an affordable price. My advice to other people who are considering using Dell Business Laptops is that they do not need to hesitate; it is an excellent brand that has been on the market for years, so there are zero failures with them. I would rate my overall experience with Dell Business Laptops as a 10.

Dell Business Laptops serve as our primary computing solution for our sales teams, customer support team, and all other teams throughout our organization.

A specific example of how my teams use Dell Business Laptops in their daily work includes working on AI-related tasks, such as complex work on Excel and using Copilot, which helps us generate proper reports and analysis. These tasks require specific speed and performance, so we are utilizing the recently introduced AI-based systems from Dell to enhance our tools and provide the best experience for our employees.

Most of our teams are sales teams, and for them, a rugged and durable system is most important because they travel daily. System performance is critical when they are sitting with general managers and business heads. We are receiving the durability and performance we need from Dell Business Laptops, and while there are minor issues, they are manageable.

In my opinion, the best features of Dell Business Laptops are their support and performance. The systems deliver strong performance-wise and meet our expectations.

The support features include the technical support team, which provides proper assistance until issues are resolved and arranges boot camps for us to proactively check systems for any issues, ensuring we receive the necessary support we expect from Dell. In terms of performance, Dell Business Laptops deliver what we require, especially for complex Excel applications and AI tools, offering speed and reliability.

Regarding battery life, we are receiving good battery performance and prefer extended warranties for our batteries. Extended battery life is crucial for our sales teams who need long battery performance when in the field, thus eliminating the need to search for charging points.

Dell Business Laptops significantly impact our organization as they are essential for all businesses. Performance and speed directly affect business smoothness, so as long as Dell Business Laptops function effectively, we achieve the required output from all teams, including customer support, sales teams, managers, and directors using the same systems for their complex applications. We have seen measurable outcomes such as reduced downtime and increased productivity since our laptops operate reliably, allowing all tasks to be completed efficiently while minimizing disruptions.

Areas that could be improved for Dell Business Laptops include specific hardware parts where little development is needed. Better attention to these areas could enhance overall performance.

The specific challenge we were addressing by choosing Dell Business Laptops was related to hardware issues we have observed, which we are in touch with the Dell team to rectify.

We have been using Dell Business Laptops since 2008 or 2009, having started from the Dell D520 models.

Dell Business Laptops are stable for our organization.

The scalability of Dell Business Laptops is easier to manage.

Customer support for Dell is great. I have already mentioned that their after-sales service includes arranging boot camps and continually monitoring our issues until they are resolved.

I would rate Dell's customer support a solid ten out of ten.

Since deploying Dell Business Laptops, we have experienced cost savings as Dell consistently provides competitive pricing while offering greater configuration options, ultimately benefiting our employees.

My experience with Dell in terms of pricing, setup cost, and licensing is positive. They provide better pricing and configuration compared to other brands, along with extended warranties.

Dell provides competitive pricing compared to other brands, which reflects a strong return on investment.

If I were to recommend Dell Business Laptops to a peer, I would emphasize the importance of their after-sales support and technical assistance, which I find superior to other brands. After purchasing, Dell continues to provide the necessary resolutions and support, alongside offering better speed, configuration, and pricing compared to competitors.

My advice for others looking into Dell Business Laptops is to choose them and consider extended battery life and extended warranty options, as these features are crucial for our employees. I would rate this product a nine out of ten overall.

When selecting laptops for my organization, my top priorities are performance and cost in perspective. Different roles in our company have different needs. I prefer the two-in-ones with the touchscreen because I am on the road a good bit. In our technology end, we have people that are doing things on the AI side that require some larger machines with extra processing power.

Currently, we are across the board in terms of versions. We use a lot of the Latitude series and the Precision series as well.

The specific challenge or needs we are trying to address depend on whether it is a person that is in the office in a seat all the time. That requires a certain type of model and specification that we look for. However, if it is someone that is on the road, such as our sales team, we want them to have lighter laptops that are smaller.

The features I have found most valuable include the touchscreen, which helps me minimize the amount of items I need to bring with me wherever I go. The battery life appears to be very solid.

Since deploying Dell Business Laptops, I want to say our failure rate as a company has been zero percent. I cannot remember ever having a laptop that had to be returned because it was defective.

I think everyone is challenged with the cost points right now on the component side, which has really hindered a lot of our customers from making purchasing decisions. I think if some of those types of issues can be solved regarding where components are being sourced, especially since they have dramatically increased in price, I think that will go a long way in helping us.

We have been using Dell Business Laptops for six years as a company.

In terms of my overall experience with Dell as a company, we work through distributors mostly, not anybody through Dell direct, but it has been a great experience. They are very supportive and responsive to our needs. I could not be happier with our relationship.

If I were recommending laptops to a peer, I would say that Dell Business Laptops is a trusted and proven product, and it has been around for a very long time. The failure rate that we have experienced is a strong selling point to our customers.

I would rate Dell Business Laptops as a nine out of ten. I think performance and reliability are the biggest factors.

Regarding the security features of Dell Business Laptops, it has some of the native features, but we also use some other third-party products as a company. However, I have not had any problems with any of the security features.

We are quite satisfied with our products we're using, including our ongoing project to change to S/4HANA. They have some issues, as not every software is absolutely perfect.

We work with software from Microsoft and SAP, while our hardware comes from Dell and HP.

Our backup solution involves Veeam software, and we also use a backup server and backup tapes from HP.

OpenText is used by a customer for EDI-related things in our context. We have an EDI system, but it's not mainly OpenText; it's more based on OFTP2.

Dell Business Laptops are mainly used for business-related programs like Office and mailing. We also utilize the Precision series for AutoCAD or visual designing products.

Before Dell Business Laptops, we also used HP. HP is sleek in design and works fine, but we dismissed HP in favor of Dell because our company expanded with a lot of factory acquisitions, and all of our locations currently use other vendors and hardware components.

One of the big benefits of Dell Business Laptops is the availability for support. The price seems reasonable for this product. Reliability is another strong point.

Dell ProSupport is fast and reliable. They help via meeting, online chat, online communication, and direct video calling, and if everything else doesn't help, on-site support is available.

There is time saving regarding support. There is the possibility to lease the products instead of purchasing them, allowing for better cash flow because the investment is smaller. You can renew your devices every three or four years, leading to a bigger turnover in devices, including the newest generations.

The deployment process for Dell Business Laptops is straightforward.

One of the issues I see is that these devices get hot very fast if the lid is closed and you're using them with the docking station. The airflow is not optimal for a typical business office with more than one monitor. This problem occurs mostly on Latitude devices.

My company has been working with Dell products since 2008.

It's not very often that there is downtime with Dell Business Laptops. The devices are reliable, and the battery lifetime is about three years. After that, you have to change the battery. We are using these laptops in production, factory, and office environments.

The support is good. I would rate the support for Dell Business Laptops at eight.

Positive

Before Dell Business Laptops, we also used HP. HP is also sleek in design and works fine, but it's more a subject of personal choice that we dismissed HP and turned to Dell.

Integration with Dell Business Laptops depends on your infrastructure. If you use the Microsoft environment and Autopilot, then it's quite easy to deploy them. If you don't use Autopilot, you can install your own ISO, and it's ready.

Regarding the wear of Dell Business Laptops, it depends on which device you use. If you have a smaller one, it's more compact and easy to travel with. The battery lifetime is quite long as well. On the other side, you have high capability laptops or clients also equipped with an RTX graphics card and a high-end CPU.

Security posture differs as Microsoft and Windows 11 have made the TPM chip and Secure Boot mandatory. All vendors must comply with these regulations or requirements; otherwise, their products will not be used in companies that employ Microsoft products.

I'm not sure how other vendors handle the procurement process, but at Dell, we have a company web shop with approved devices that can be purchased directly. The shipment time is about one week, and then we have the device ready to go.

There is a possibility to implement new systems regarding artificial intelligence, but it has to be decided with business alignment on how to proceed, whether to use AI locally or plan to use a cloud-provided product.

I would give this review an overall rating of nine.