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Senior Manager, Information Technology at a manufacturing company with 5,001-10,000 employees
Real User
Top 20
Sep 9, 2026
Daily teamwork has improved with reliable performance, but design and upgrade options need work
Pros and Cons
  • "Dell Business Laptops have impacted my organization positively as they have evolved much faster in the way they run things."
  • "Dell Business Laptops scalability is not good, typically because of the design where some of the RAM is soldered to the motherboard, which prevents some form of scalability in terms of upgrading the hardware."

What is our primary use case?

My main use case for Dell Business Laptops is value for money and being able to deliver on time. I use Dell Business Laptops on a day-to-day basis, integrating with all Microsoft products and Microsoft Teams.

What is most valuable?

Dell Business Laptops have impacted my organization positively as they have evolved much faster in the way they run things. Most importantly, they have remained a strong partnership with me for the past eight years. The most direct impact is that they deliver what they actually promise.

What needs improvement?

Dell Business Laptops can be improved by focusing on reshaping the design and innovating with a lighter and more powerful laptop.

For how long have I used the solution?

I have worked for Illumina for 15 years.

Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.

What do I think about the stability of the solution?

Dell Business Laptops are stable without much issue and are able to cater to what my organization actually needs.

What do I think about the scalability of the solution?

Dell Business Laptops scalability is not good, typically because of the design where some of the RAM is soldered to the motherboard, which prevents some form of scalability in terms of upgrading the hardware.

How are customer service and support?

I have no complaints about customer support.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

I did not purchase Dell Business Laptops through the AWS Marketplace; it was actually through a distributor.

What was our ROI?

I do not see a return on investment and cannot share relevant metrics such as money saved.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, setup cost, and licensing, Dell has always been one of the more competitive vendors that offer me an all-around price for the laptop, which is generally great.

Which other solutions did I evaluate?

I was comparing Dell with HP before choosing Dell Business Laptops.

What other advice do I have?

Dell Business Laptops are pretty average to me, but there was actually a period of time where Dell innovated with a lighter laptop, which helped most of my users on the mobility part. I do not have a tool to rate the NPU and the CPU performance, but as long as the cost is not too high, I am willing to accept that. I am the cost center owner and the decision-maker regarding IT procurement. My top priority when selecting laptops for my organization is cost-effectiveness. The Dell Business Laptops models I am currently using are the PB14 and the PB16 Pro Max. The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was cost. I chose Dell over the other brands I was considering because they are able to deliver what they promise. I currently do not explore the security features of Dell Business Laptops, but I understand it is important to know how they can protect the entire environment. My advice to others looking into using Dell Business Laptops is to go with what your organization actually needs, as the most important aspect is that users need to be happy. I would rate this product seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Avp at a pharma/biotech company with 51-200 employees
Real User
Top 20
Sep 9, 2026
Standardized laptops have improved remote management and support efficiency across teams
Pros and Cons
  • "Time saved and money saved are returns on investment that I have seen."
  • "Longer battery life would also be a needed improvement for Dell Business Laptops."

What is our primary use case?

We utilize Dell Business Laptops for business use. We use Dell Business Laptops for general office work, programming, and data analysis.

What is most valuable?

Dell Business Laptops provide a fast response time, and the RAM and specifications are fully customizable according to our needs.

The fast response and customizable RAM specs help my team day to day, with turnaround usually less than three days.

Dell Business Laptops have synchronized everything in my organization. Previously, we were using different brands, and when we connected to external devices, sometimes there were issues. Additionally, the customer service response is quite fast.

We are using the 365 platform with Dell Business Laptops, so my IT team is able to manage all devices from their end with Dell Autopilot features that we pre-customized before we started using the laptops.

I chose Dell over other brands I was considering because of good customer service, fast response, and the ability to customize according to our needs.

We are able to manage everything from our back end with Dell Business Laptops; all devices and installation updates can be done remotely.

What needs improvement?

I need a lighter weight laptop; Dell Business Laptops could be improved in this area.

Longer battery life would also be a needed improvement for Dell Business Laptops.

For how long have I used the solution?

We have been using Dell Business Laptops since 2020, which means we have been using them for approximately seven years.

What do I think about the stability of the solution?

Dell Business Laptops are stable.

What do I think about the scalability of the solution?

The response time is very fast, and the order turnaround is also fast regarding Dell Business Laptops' scalability.

How are customer service and support?

The customer support for Dell Business Laptops is very fast.

I would rate the customer support a 10.

Which solution did I use previously and why did I switch?

I previously used different solutions; we were using HP and Lenovo.

How was the initial setup?

We purchased Dell Business Laptops directly from Dell; we did not use the AWS Marketplace.

What about the implementation team?

I suggest the specifications for Dell Business Laptops when it comes to IT procurement.

The specifications need to suit our working needs when selecting laptops for my organization.

What was our ROI?

Time saved and money saved are returns on investment that I have seen.

There are cost savings because we reduced the downtime of the devices since deploying Dell Business Laptops.

It overall reduced costs because the number of IT support tickets is lower now, resulting in improved IT support efficiency and overall business continuity with Dell Business Laptops.

What's my experience with pricing, setup cost, and licensing?

A good specification always comes at a high price, and we need to keep within our budget when choosing Dell Business Laptops for our organization.

The cost is aligned because we are able to govern with our InTune services regarding the security features of Dell Business Laptops.

Which other solutions did I evaluate?

We are not evaluating any other options at this time before choosing Dell Business Laptops.

What other advice do I have?

Look at the budget first and understand the requirements when considering Dell Business Laptops.

I would convince others that Dell Business Laptops allow customization and the price is acceptable and reasonable.

I would rate my overall experience with this review a 9.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.
Business Director at a consultancy with 1-10 employees
Real User
Top 20
Sep 9, 2026
Daily work has been supported by strong battery life while screen durability still needs improvement
Pros and Cons
  • "Dell Business Laptops have made a positive impact as I look forward to using them on a daily basis with long battery life that sustains me without carrying extra adapters."
  • "I would look forward to Dell Business Laptops that are slightly more robust in terms of the screen that does not flex so much."

What is our primary use case?

My main use case for Dell Business Laptops is for business as well as for leisure. For a typical project, I use my Dell laptop for email, Excel, and PowerPoint.

What is most valuable?

Dell Business Laptops have pretty good battery life, and I would say it is competitive. The best feature that Dell Business Laptops offer is their battery duration. Battery duration refers to battery life, which is pretty good for a full day. The quality of Dell Business Laptops is pretty good, and the security portion is a built-in feature. Since using Dell Business Laptops, I can say that they have positively impacted my organization, and I would recommend them. Dell Business Laptops have made a positive impact as I look forward to using them on a daily basis with long battery life that sustains me without carrying extra adapters.

What needs improvement?

I would look forward to Dell Business Laptops that are slightly more robust in terms of the screen that does not flex so much. I think better competitive pricing for all of Dell Business Laptops would be great as an improvement.

For how long have I used the solution?

I have probably just slightly more than a year of experience specifically using Dell Business Laptops.

What do I think about the stability of the solution?

Dell Business Laptops are stable so far, with no complaints.

What do I think about the scalability of the solution?

Dell Business Laptops offer great and wide choices regarding scalability.

How are customer service and support?

Customer support for Dell Business Laptops has been okay so far.

Which solution did I use previously and why did I switch?

I previously used Acer as a different solution and switched to Dell Business Laptops.

What was our ROI?

I have seen a return on investment with better productivity metrics.

What's my experience with pricing, setup cost, and licensing?

I have had a satisfactory experience with pricing, setup costs, and licensing.

Which other solutions did I evaluate?

Before choosing Dell Business Laptops, I evaluated other options, including Lenovo.

What other advice do I have?

Battery duration refers to battery life, which is pretty good for a full day. Dell Business Laptops have supported my organization's hybrid workforce, helping with daily productivity, such as email checking and Excel spreadsheets. Dell Business Laptops impact my company's bottom line through financial savings, such as a longer hardware life cycle and lower IT support costs.

Dell Business Laptops have positively impacted my IT support efficiency and overall business continuity. I really would recommend Dell Business Laptops to a peer. My experience with Dell Business Laptops has been good. I would sum up my experience with Dell Business Laptops as a great experience. I would advise others looking into using Dell Business Laptops to definitely give them a try and test them out. My overall review rating for Dell Business Laptops is a 7.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Sep 9, 2026
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Senior Manager, Information Technology at a consultancy with 201-500 employees
Real User
Top 20
Sep 9, 2026
Lightweight and reliable laptops have boosted global CAD work and daily IT operations
Pros and Cons
  • "My experience with Dell Business Laptops is that they are truly useful, very efficient and reliable, and cost-wise, they are reasonable compared with peers."
  • "I chose a nine instead of a perfect ten because the design from the user perspective is an issue for me."

What is our primary use case?

Our main use case for Dell Business Laptops is for overseas users who work with CAD-related design and automation. Additionally, we use them for business applications like collaboration tools. We primarily use them for CAD-related design, drawing, and collaboration tools. We have approximately 1000 laptops, so we prefer Dell Business Laptops for all these use cases.

For daily needs, we rely on Dell Business Laptops.

The kinds of daily needs I handle with Dell Business Laptops include managing the entire IT infrastructure and security. Our engineering department uses them for their CAD drawings and automation.

The engineering department relies on Dell Business Laptops for managing our IT infrastructure and for all business use. We need to use them with files to automate processes or to collect data, and they prove to be very useful.

What is most valuable?

Dell Business Laptops offer exceptional features, with the most notable being their lightweight design combined with powerful performance compared to other laptops in the business category.

The support service is excellent, and I can receive almost immediate support from Dell, which stands out to me.

The build quality is outstanding, and the lightweight design is truly beneficial for my team.

The lightweight design is particularly useful because most users carry them when they travel for business, making it valuable to have a portable laptop.

Dell Business Laptops have positively impacted my organization by reducing support cases and proving to be highly reliable, so there is no need to worry about their performance.

The downtime with Dell Business Laptops is minimal, which contributes significantly to improvements in productivity.

What needs improvement?

I chose a nine instead of a perfect ten because the design from the user perspective is an issue for me. Not all users prefer Dell Business Laptops, so it is not a perfect ten, but this concern is not due to technical reasons.

For how long have I used the solution?

I have been using Dell Business Laptops for more than ten years.

How are customer service and support?

The support service is excellent, and I can receive almost immediate support from Dell, which stands out to me.

What was our ROI?

I have observed measurable outcomes such as increased productivity since deploying Dell Business Laptops.

Which other solutions did I evaluate?

I chose Dell Business Laptops over other brands primarily because of the specifications and pricing, as Dell pricing is reasonable.

What other advice do I have?

My top priorities when selecting laptops for my organization are efficiency and reliability.

We are currently using the Dell Latitude model of Dell Business Laptops.

The specific challenge that made me choose Dell Business Laptops for my organization was to address the reliability and security aspects, and we are satisfied with Dell Business Laptops.

The security features of Dell Business Laptops include fingerprint recognition and face recognition in some models, which help us control data security. They can also integrate efficiently with Microsoft Intune to protect our data.

We are dealing with intellectual property and have our own design, so these security features have significantly impacted my team and organization.

Since switching to Dell Business Laptops, my end users have reported being very happy with them, feeling they are more reliable, and they notice that the battery lasts longer, allowing them to work for extended durations without concern.

If recommending Dell Business Laptops to a peer, I would share our use cases and previous experiences, along with a comparison of the Dell Business Laptops models to the other models they used previously to convince them.

My experience with Dell Business Laptops is that they are truly useful, very efficient and reliable, and cost-wise, they are reasonable compared with peers. Our users are satisfied with their performance and reliability.

My advice for others looking into using Dell Business Laptops is to choose the model that suits them best.

My additional thoughts about Dell Business Laptops before concluding are that so far, everything is progressing well, and we are very happy.

I gave this review a rating of nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Director Business development at a consultancy with 1-10 employees
Real User
Top 20
Sep 9, 2026
Powerful laptops have boosted productivity and support AI‑driven presentations for remote teams
Pros and Cons
  • "Since I started using Dell Business Laptops, I have noticed happier employees and improvements in performance because of the powerful laptops they have and the longer battery life that allows them to travel and still work during their travels."
  • "I do not think there are any improvements needed in terms of features, perhaps just the customer service."

What is our primary use case?

The main use case for Dell Business Laptops is business presentations and administration, particularly HR and payroll tasks. I need a powerful laptop that does not lag, and my developer requires a very powerful laptop.

Dell Business Laptops help me with business presentations and HR and payroll tasks. For example, I recently needed to do incorporations in a presentation where I used a lot of AI. I use Notion for my meeting notes, and that was very helpful. There was no lagging at all, and I also used a presentation embedded with AI, which I think is a real game changer. I also helped my team create AI training PowerPoint presentations.

Regarding my main use case with Dell Business Laptops, I am not entirely certain about the technology part, but I am very happy about the chips. What I learned from my developer is that they said the chips are quite powerful and the technology embedded in them is impressive.

What is most valuable?

The best features Dell Business Laptops offer are the battery and the performance.

When it comes to battery life and performance, the battery lasts depending on usage. For one whole day without charging, it can last me about 24 hours or more, even up to two days.

Dell Business Laptops have positively impacted my organization by really improving productivity. In terms of collaboration, it helps us utilize shared features, combining our efforts with Microsoft Office team, which works well.

In terms of productivity improvements, I certainly find that it really improves performance because this powerful laptop is very useful. It is saving me about three hours a day compared to working on some lagging other products.

What needs improvement?

I do not think there are any improvements needed in terms of features, perhaps just the customer service.

It is mostly about the presence of customer service in Singapore and the pickup point that needs improvement.

For how long have I used the solution?

I have been working in my current field since 2016.

What do I think about the stability of the solution?

Dell Business Laptops are very stable for my needs. I have not encountered issues with crashes or reliability.

What do I think about the scalability of the solution?

In terms of scalability, it is quite convenient and easy to add more devices as my company grows.

How are customer service and support?

There is a lot of available online support technology that is good.

Which solution did I use previously and why did I switch?

We did not switch from a different solution.

What was our ROI?

Since I started using Dell Business Laptops, I have noticed happier employees and improvements in performance because of the powerful laptops they have and the longer battery life that allows them to travel and still work during their travels. In terms of performance, it has increased by around 20 to 30 percent, and employee happiness is around the same percentage.

What's my experience with pricing, setup cost, and licensing?

Regarding my experience with pricing, I think pricing is quite steep for a high-quality laptop, but I believe we are okay to invest in one if it is a powerful laptop.

Which other solutions did I evaluate?

We do make some comparisons between Apple and Dell. However, we need both iOS and Dell, so there is not really much choice out there.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would share about my experience from my previous role when I used a laptop. Even though it was an older version, it was still robust and the battery was very good compared to others, which helped save costs in terms of consumption, security, and battery charging.

Dell Business Laptops help support our organization's hybrid workforce by facilitating remote work, as most of our developers sometimes work from their own homes.

Dell Business Laptops perform way better than any others, and I hope we can get more developers for our team members.

My advice for someone considering Dell Business Laptops is to get them from a direct deal supplier and ensure that the features meet your needs. Pricing can vary, but I do not mind investing in premium features, especially when it comes to security, powerful memory, RAM, and other specifications.

I think it is important to continue to listen to clients and gather their feedback, as client feedback is very important. I give this review a rating of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Director at ScanSource
Real User
Top 20
May 19, 2026
Connected ecosystem has boosted hybrid teamwork and has improved productivity and sales impact
Pros and Cons
    • "In my opinion, Dell Business Laptops can be better by being more accessible to use Copilot+ PC."

    What is our primary use case?

    When selecting laptops for my company, my top priorities are productivity, safety, design, and collaboration, along with performance.

    In selecting design, I consider that because I work at Scansource, which is a distributor of Dell technologies, and I represent Dell for my customers. When I use a notebook that has great design, I can make an impact and improve my skills in sales.

    My company has been using Dell Business Laptops for more than 10 years.

    The specific challenge I was trying to address when choosing Dell Business Laptops for my company involves my competitors in Brazil regarding prices. In Brazil, we face complexity regarding taxes, which is the biggest challenge.

    Dell Business Laptops have supported my company's hybrid workforce reliably. We can trust the device and the safety features. I travel frequently, and my device is perfect for my continuous use.

    What is most valuable?

    The most valuable features of Dell Business Laptops that I find are trust. I trust in Dell and the ecosystem trusts in Dell. This is the biggest point because in Brazil, we have other competitors, but Dell is different regarding the program, suppliers, prices, and conditions.

    Since switching to Dell Business Laptops, my end users have experienced improvements in performance and productivity, and collaboration has improved as well. The ecosystem in Dell is amazing when you use displays, accessories, notebooks, servers, and storage. All of the portfolio performs very well.

    I can share measurable outcomes since deploying Dell Business Laptops, such as productivity improvements of more than 20 percent for sales people, designers, IT personnel, and user satisfaction scores.

    What needs improvement?

    In my opinion, Dell Business Laptops can be better by being more accessible to use Copilot+ PC. At the moment, it is very expensive to buy. The experience using that model will change the market.

    To make it a 10 for me, Dell Business Laptops would need to be more accessible in terms of purchasing. Currently, the pricing is very expensive.

    For how long have I used the solution?

    I have worked at this company for 17 years, but as a director, I have been in this role for three years.

    What other advice do I have?

    In a few sentences, I would sum up my experience with Dell Business Laptops by saying I believe they improve your performance because everything is connected seamlessly in one ecosystem. I would rate my overall experience with Dell Business Laptops as an 8 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: May 19, 2026
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    Client Support at United States Air Force
    Real User
    Top 20
    May 18, 2026
    Secure laptops have supported compliant on-site work and have provided reliable daily performance
    Pros and Cons
    • "Overall, I sum up my experience with Dell Business Laptops as great; from those zero clients to the laptops to this conference, you cannot beat it."
    • "I believe Dell Business Laptops can be improved by renovating the touchpad."

    What is our primary use case?

    In our organization, we are not a lot of remote workers; we are more on-location, similar to the US Air Force.

    What is most valuable?

    A big reason we use Dell Business Laptops is for our secure internet, which means we get them specially made with no Wi-Fi, no Bluetooth, and no camera, so they can go in secure areas and be perfectly compliant. That is the big one.

    Since switching to these laptops, our end users experience that they run better than our HP counterparts. Our HPs are always breaking down, and our Dells do not really break down that much at all, so that would be the biggest advantage for us.

    What needs improvement?

    I believe Dell Business Laptops can be improved by renovating the touchpad. I am tired of the little square in the middle; I feel we should do a whole bottom strip so you do not have to be in that one spot. When you are in that one spot, you then have to click. I would like to have that expanded a little bit.

    For how long have I used the solution?

    I know the Air Force has been using Dell for a lot of years, probably over twenty.

    Which other solutions did I evaluate?

    The reason we choose Dell Business Laptops over the other brands we were considering before is mainly using the zero clients to eliminate the need for customer support and keep security and everything centralized. Since they use all those, we figured we would try some laptops because we do have a bunch of laptops still.

    What other advice do I have?

    When selecting laptops for the organization, my top priorities are security, number one and the big one, ease of use for the user, and the most features we can have.

    Overall, I sum up my experience with Dell Business Laptops as great; from those zero clients to the laptops to this conference, you cannot beat it.

    That works as well as it can with government software, and it works well.

    If I were recommending Dell Business Laptops to a peer, I would say it is a great company with great reliable machines, and you cannot go wrong.

    I would rate my overall experience with Dell Business Laptops as 9.2 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 18, 2026
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    Systems Administrator at a aerospace/defense firm with 10,001+ employees
    Real User
    Top 20
    May 19, 2026
    Hybrid work has become smoother and monitor-heavy desks now need more connection options
    Pros and Cons
    • "The features I have found most valuable are mainly the ease of use of setting them up with people's current setups at the desk, with multiple monitors, and being able to quickly snap them in and out and take them when they need to go home."
    • "Dell Business Laptops can be improved with more ports for everything."

    What is our primary use case?

    The specific challenge we were trying to address when we chose Dell Business Laptops for our organization was ease of use. My top priorities when selecting laptops for my organization are price point and customer support.

    What is most valuable?

    The features I have found most valuable are mainly the ease of use of setting them up with people's current setups at the desk, with multiple monitors, and being able to quickly snap them in and out and take them when they need to go home.

    Dell Business Laptops have supported my organization's hybrid workforce greatly. With COVID and everything, we actually pushed work from home, and most people were not used to that, so it was much easier to simply provide a laptop and have them go.

    The specific results or improvements my end users have experienced since switching to Dell Business Laptops is ease of use.

    What needs improvement?

    Dell Business Laptops can be improved with more ports for everything. Many people prefer to use two or three monitors, so more ports for everything would be helpful.

    For how long have I used the solution?

    I have been working in my current field for twenty years.

    How are customer service and support?

    If I were recommending Dell Business Laptops to a peer, I would say the ease of use and price point are significant factors, as it can work with you depending on how you are getting it and bulk sales. I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for a commercial fleet to talk to their customer support and see what happens.

    What was our ROI?

    I cannot share any measurable outcomes since deploying Dell Business Laptops, such as cost savings or satisfaction scores, but usually people are surprised at how quickly the switchover goes.

    Which other solutions did I evaluate?

    What made me choose Dell over any other brands I was considering was the price point and working with the military.

    What other advice do I have?

    For anybody who has never used Dell Business Laptops and they are having trouble, customer support is huge. Being able to call them and having that person to help you out when you have an issue is important, and it is not waiting for hours; they are ready to go at all times. I would rate this review as a seven out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. User
    Last updated: May 19, 2026
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    Principal Consultant at a manufacturing company with 10,001+ employees
    Real User
    Top 20
    Sep 9, 2026
    Reliable business laptops have improved presentations and simplified data and project work
    Pros and Cons
    • "In terms of positive outcomes from using Dell Business Laptops, productivity is reflected in cost savings, which is most important."
    • "Regarding Dell Business Laptops' AI capabilities, I believe there is potential for improvement in governance and security."

    What is our primary use case?

    Different users have different objectives for Dell Business Laptops. Managers typically use them for presentations, building dashboards, creating decks or documents, and managing project files. High-level consultants might need them to build proof of concept solutions for the platforms they are working on. More senior management staff probably use them combined with AI to gather information. I would use Dell Business Laptops primarily for presentation purposes and to update profiles and data.

    Dell Business Laptops positively impact my organization in many ways, including assistance with presentations, conducting research, performing queries, building customer profiles, and analyzing the supply chain network, among other tasks.

    What is most valuable?

    Dell Business Laptops offer several best features that include stability, portability, and durability. The stability of Dell Business Laptops is remarkable; they hardly crash. The hinges are very stable and will not break easily. Certain firmware does not require constant updates, unlike some other brands such as Lenovo and MSI. A combination of stability, flexibility, and portability is what makes Dell Business Laptops great.

    Dell Business Laptops can be used to enhance business portfolios by using AI to provide suggestions, recommendations, or solutions to existing issues or proposals. This would be a valuable use case if achieved, progressing from, for example, a five-year business plan that is pursued with different diverse customers.

    What needs improvement?

    To improve Dell Business Laptops, I suggest adding features such as holographic projections for presentations, eliminating the need for a projector or a screen. Another improvement could be providing access to different free software and perhaps a built-in AI solution similar to those offered by OpenAI, ChatGPT, Gemini, or Deepseek.

    Regarding Dell Business Laptops' AI capabilities, I believe there is potential for improvement in governance and security. Dell could do much better by providing analysis and recommendations on how laptops should be managed instead of requiring users to figure everything out independently.

    For how long have I used the solution?

    I have been working in my current field for more than twenty years, starting from software development and progressing through project management, customer success management, and field engineering with a variety of diverse projects.

    What do I think about the stability of the solution?

    Stability in Dell Business Laptops is important for managers and senior management staff, especially when getting deals done and making presentations. Durability results in fewer problems for the IT department, meaning fewer resources are required to manage all these laptops. If users can handle them themselves, this leads to lower costs and significant overall cost savings.

    In terms of positive outcomes from using Dell Business Laptops, productivity is reflected in cost savings, which is most important. The amount of time saved can vary from a few weeks to a few days or even hours for some managers when making presentations, creating documents, and transitioning between systems due to their portability. Using Dell Business Laptops results in fewer issues while handling day-to-day tasks.

    What other advice do I have?

    Concerning the accuracy and reliability of output from Dell Business Laptops' AI capabilities, I would say they are quite precise, but there is room for enhancement in how the technology functions as a whole. Overall, this would help the company, the group, and individuals. I would rate this review as a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 9, 2026
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    Support, Service Desk Iii at CCS Medical, Inc.
    Real User
    Top 20
    May 19, 2026
    Reliable laptops have supported hybrid work and simplified driver and power management
    Pros and Cons
    • "If I were to recommend Dell Business Laptops to a peer, I would say the laptops have a small profile, there are many models available, they are easy to configure to find what you need, and the cost is reasonable."
    • "To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed."

    What is our primary use case?

    Dell Business Laptops support my organization's hybrid workforce by allowing people who don't work in the office to work from home.

    What is most valuable?

    The features I have found most valuable in Dell Business Laptops are Dell Command Update for keeping the drivers up to date and power management features.

    Without Dell Command Update, it would be a much harder job to make sure that our laptops and computers maintain the drivers they needed to continue to work.

    What needs improvement?

    To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed.

    In the next release of Dell Business Laptops, I would like to see better thermal management and clearer descriptions in the BIOS included.

    For how long have I used the solution?

    My organization has been using Dell Business Laptops for approximately 15 years.

    What do I think about the stability of the solution?

    I'm not aware of security features that Dell Business Laptops have themselves, but I'm sure they're very secure.

    How are customer service and support?

    I would rate customer service at a 3 out of 10.

    Which solution did I use previously and why did I switch?

    I don't have any baseline to compare it to because we've always used Dell Business Laptops since I was there.

    Which other solutions did I evaluate?

    What made me choose Dell over other brands that I was considering was the price and flexibility.

    What other advice do I have?

    My top priorities when selecting laptops for my organizations are reliability, cost, and suitability.

    If I were to recommend Dell Business Laptops to a peer, I would say the laptops have a small profile, there are many models available, they are easy to configure to find what you need, and the cost is reasonable.

    I rate Dell Business Laptops at an 8 on a scale of 1 to 10. There's room for improvement, but they're definitely a leader in the field, and I think they slightly edge out HP over the lightweight of their laptops across the board. I think they have better driver tools and better interoperability with their other peripherals.

    I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet that Dell has AMD processors for enterprise now, so it's a good time to consider them.

    I think Dell Business Laptops are great, and I enjoy supporting them. I don't encounter any difficulties with them that I wouldn't encounter on other similar devices, and they meet our needs. Overall, I would rate this product an 8 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    Last updated: May 19, 2026
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    Updated: September 2026
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    Business Laptops
    Buyer's Guide
    Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.