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Lovell Martin - PeerSpot reviewer
Senior Support Technician at The American Board of Family Medicine, Inc.
Real User
Top 10
May 20, 2026
Reliable laptops have streamlined remote onboarding and secured mobile work for our hybrid team

What is our primary use case?

I am currently using the Dell Pro Max 16.

I choose Dell Business Laptops because of the name Dell itself; I know what I'm getting when I buy a Dell laptop, and it's guaranteed to work and do what I need.

Using Dell Business Laptops makes it much easier for our remote workforce; they can always just remove their laptop, whether they're hotspotting from a phone on the beach or driving down the road as a passenger. The best use case is the accessibility of having the laptop whenever they need it.

What is most valuable?

The way Dell Business Laptops come already enrolled in InTune is one of the most valuable features, as it makes my life much easier when getting new employees onboarded.

The security features of Dell Business Laptops, such as the TPM, secure the laptop so well that it's a backbone of why we use it; should the laptop get lost or stolen, as long as they don't have that TPM code, they're not getting into it.

We have a hybrid workforce, and since COVID, I moved everyone away from desktops to Dell Business Laptops, so it's helped tremendously.

What needs improvement?

I think the only way Dell Business Laptops can be improved is by continuing to work on making them lighter; that's the only complaint I have about the laptops I buy, as some say they're heavy and don't feel like carrying them home or elsewhere. For the most part, that's all, and the laptop does not even weigh three pounds, but it's still heavy when put into a backpack along with all your other gadgets, so the biggest issue is the weight.

For how long have I used the solution?

I have been in the industry for 14 years.

Buyer's Guide
Dell Business Laptops
June 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

What other advice do I have?

My organization has been using Dell Business Laptops the whole time, but we upgrade them every three years.

When choosing Dell Business Laptops for my organization, I try to address specific challenges such as making sure there's no latency and ensuring that they have the latest and best laptops available.

My top priorities when selecting Dell Business Laptops for my organization are storage and RAM.

If I were recommending Dell Business Laptops to a peer, I would first see what the use case scenario is; depending upon that scenario, whether they're going from the Latitude to the XPS to the Precision or now the Pro Max, I would gauge what they're looking for, but I would recommend a Dell laptop over any other industry laptop there is.

I rate this product a 10 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2026
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Armando Karel - PeerSpot reviewer
Teamleider ICT and Beleidsadviseur ICT at SG de Langstraat
Real User
Top 5
Nov 13, 2025
Provides reliable performance and fast access for educational workflows with strong support
Pros and Cons
  • "The features of Dell Enterprise Laptops that I find most valuable include the battery life, which is valuable in our environment, along with the screen size and the quality of the notebook itself."
  • "Realizing any return on our investment into Dell Enterprise Laptops is tricky since we are in the public sector, so we do not have profit, and it only costs money."

What is our primary use case?

The main use case for Dell Enterprise Laptops in my organization is for education purposes, including teaching and being taught.

What is most valuable?

The features of Dell Enterprise Laptops that I find most valuable include the battery life, which is valuable in our environment, along with the screen size and the quality of the notebook itself.

I find the build of Dell Enterprise Laptops valuable; we have few issues, and the new models for teachers feature face recognition and fingerprint capabilities for faster access, along with good hardware, including a good processor, good memory, and a good motherboard.

What needs improvement?

In my opinion, Dell Enterprise Laptops could be improved by offering color options such as pink. Pink is a nice color that I think would enhance the aesthetic. Dell Enterprise Laptops are not currently available in pink.

My advice for someone considering Dell Enterprise Laptops based on my experience would be to experience them, and if you do not like them, talk to your account manager or vendor, as it is the best way to see if they are suitable for your organization.

For how long have I used the solution?

I have been working in my current field, focusing on technology and education, for a significant amount of time.

What do I think about the stability of the solution?

I assess the stability and reliability of Dell Enterprise Laptops as very good; we have little errors and little malfunctions, so overall, it is very good.

What do I think about the scalability of the solution?

Dell Enterprise Laptops scale well with the growing needs of our organization; you can use them longer than you planned, and they last longer. Sometimes we even extend the usage period by one year.

How are customer service and support?

I evaluate their service and customer support as very good; if there is something wrong, it gets solved in a reasonable amount of time. If I encounter problems, I can call my account manager, and he solves it for us.

If I were to give a rating to their support on a scale of one to ten, I would rate it an eight because I think it can always be better. I do not have a specific suggestion for where they need to improve their service or support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to adopting Dell Enterprise Laptops, we only had some other laptops for specific users for heavy-duty gaming purposes, and then we had to choose another model.

How was the initial setup?

My experience deploying Dell Enterprise Laptops is smooth; we take them out of the box, connect them to our Microsoft 365, InTune, and Autopilot, and perform a new Windows installation before giving them to the user, so they do what they need to do.

What was our ROI?

Realizing any return on our investment into Dell Enterprise Laptops is tricky since we are in the public sector, so we do not have profit, and it only costs money.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup costs, and licensing of Dell Enterprise Laptops shows that the prices are in range, so the price we are offered is within expectations.

Which other solutions did I evaluate?

We switched to Dell Enterprise Laptops primarily because of the use case; the user wanted a specific laptop for their job, and we could not find a model from another vendor with the same specifications. Before choosing Dell Enterprise Laptops, I never had other laptops to consider overall, as we have 22 years of Dell experience, and while we looked at other models or other vendors, we always came back to Dell Enterprise Laptops because the service was very good.

What other advice do I have?

The models of Dell Enterprise Laptops I am using include the Pro line, with specifics such as the Pro Plus 16, and for students, we have the 3300 series, along with the 2-in-1 laptops.

We mostly use Intel processors in our laptops. The model of CPU we use is mostly from generation five, but now it is seven because we have scaled up due to AI development.

The type of workloads users are running on Dell Enterprise Laptops is not very intensive; in some cases, we use Adobe Premiere, Photoshop, or InDesign, but mostly Office applications and web applications.

I cannot describe any specific outcomes or improvements that I would attribute to the Intel processors in Dell Enterprise Laptops. When choosing enterprise laptops, the Intel processor does influence my purchase or refresh decisions; we prefer Dell Enterprise Laptops with Intel inside only because we have good experience with them.

The Intel processors handle our workloads sufficiently compared to what I expected. I would give this review an overall rating of eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 13, 2025
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Buyer's Guide
Dell Business Laptops
June 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
John-Mason - PeerSpot reviewer
Director Information Security at MetLife Stadium Company, LLC
Real User
Top 5
Nov 13, 2025
Touchscreen functionality and reliable performance have supported daily cybersecurity operations effectively
Pros and Cons
  • "There have been so many improvements—speed, reliability, battery life; it gets better every year with the new release that they make."
  • "I evaluate Dell Enterprise Laptops customer service and technical support, and tech support is a whole other issue."

What is our primary use case?

My main use cases for Dell Enterprise Laptops are related to what they are currently selling now, and we got a great price on them.

On a day-to-day basis, I do cybersecurity, so my whole task is to monitor the entire network, all the computers, the EDRs, MDRs. I make sure no bad things are trying to happen.

What is most valuable?

The feature of Dell Enterprise Laptops I like the most is the touchscreen.

I prefer the touchscreen because I dislike the trackpad. The touchscreen is a good way to go.

There have been so many improvements—speed, reliability, battery life. It gets better every year with the new release that they make.

What needs improvement?

At the moment, probably nothing can be improved about Dell Enterprise Laptops. The weight and size are pretty good for what we use them for, though a better warranty instead of having to buy an extended three-year warranty would be beneficial.

For how long have I used the solution?

I have been using Dell Enterprise Laptops for roughly 20 years.

What do I think about the stability of the solution?

The stability and reliability of the newer ones are great, but the older ones have typical wear and tear issues; nothing out of the ordinary, so far, it's satisfactory.

What do I think about the scalability of the solution?

Dell Enterprise Laptops scale to the growing needs of my company about an eight out of ten; it does the job.

How are customer service and support?

I evaluate Dell Enterprise Laptops customer service and technical support, and tech support is a whole other issue. The tests they make you do for a simple issue are frustrating; you understand what the problem is, but you have to do their testing. Other than that, I have no issues.

From one to ten, I would rate the support about a six or seven, because if I didn't have to do all the unnecessary things they want me to do and they just sent me what I need to fix it, I would give it a ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have considered other laptops before choosing Dell Enterprise Laptops; we've tried a few and just come back to Dell Enterprise Laptops for the pricing that we get.

How was the initial setup?

I would describe my experience with the deployment of Dell Enterprise Laptops as simple, with relatively no pain. I just unbox them, light them up, and they're good to go.

What was our ROI?

The biggest return on investment for me when using Dell Enterprise Laptops is the support. Every time there's an issue, a tech is on-site and fixes it. We're good to go the next day or two.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup cost, and licensing has been relatively easy, smooth, with no issues.

Which other solutions did I evaluate?

I have evaluated other CPU vendors, including AMD.

The performance of Intel stood out to me, which is why we stay with Intel. It's the best bang for the buck, pretty much, as an overall purchase.

Choosing Intel is an easy decision; we just go straight for the Intel. It's the best bang for the buck, and we get the performance we need with no issues and no complaints.

What other advice do I have?

My advice to other companies that are considering buying Dell Enterprise Laptops is to focus on price, warranties, and support.

Regarding positive aspects, my recommendation is to follow their model; they are doing it right.

I have rated this review a 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 13, 2025
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Daniel Donleavy - PeerSpot reviewer
Head of Sales at Dublin Tech Summit
Real User
Top 20
Sep 24, 2025
Provides reliable performance for work tasks but the battery has shown early decline
Pros and Cons
  • "I particularly appreciate the size of Dell Enterprise Desktops and Laptops, specifically the screen size."
  • "From a price perspective for business functions, it's really functional."
  • "The battery life on Dell Enterprise Desktops and Laptops is not optimal."

What is our primary use case?

My primary use case for Dell Enterprise Desktops and Laptops is for work purposes. This includes emails, some design work for slide decks for presentations, and basic administrative tasks.

What is most valuable?

I particularly appreciate the size of Dell Enterprise Desktops and Laptops, specifically the screen size. It is a bit chunky, at 14 or 15 inches, however, it provides a nice, decent display compared to my last laptop, which was a very old HP model. 

The keyboard is a nice size with a number pad, which is beneficial for a laptop. Most of our company uses Dell because it offers nice pricing and decent quality.

What needs improvement?

The battery life on Dell Enterprise Desktops and Laptops is not optimal. Though it's an economical laptop, so they probably won't put the best battery in it, the battery life is inadequate even at only six months old. It might get 90 minutes to two hours. I'm uncertain if it's just this specific laptop with a problematic battery, but it hasn't had a great lifespan since I received it.

For how long have I used the solution?

I received Dell Enterprise Desktops and Laptops about six months ago. It's either a Longitude or Latitude model.

What do I think about the stability of the solution?

Dell Enterprise Desktops and Laptops are very reliable.

How are customer service and support?

I have never used Dell support previously. We have an IT company that manages all of our IT needs. If we experience any computer or software issues, they are addressed by Dell, so we generally do not contact Dell support. 

I would evaluate the services and support from the third-party company at about seven stars. They tend to be somewhat slow. They're a small enough company themselves, though we have considered potentially switching.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used to have a Mac, and prior to that, when it died, I had an HP. Dell Enterprise Desktops and Laptops perform all the functions that I need. From a price perspective for business functions, it's really functional. It's perhaps a bit heavy, and the battery could be improved, but otherwise, our teams find them very manageable.

What's my experience with pricing, setup cost, and licensing?

It offers a nice price for decent quality. 

Which other solutions did I evaluate?

We considered other laptops before choosing Dell Enterprise Desktops and Laptops, as everyone previously used Macs. From a price perspective, when we decided to update our older devices, we determined Dell was a better fit for our company. As a small media company, our design teams still use Macs, but for all other business functions, everyone now uses Dell computers.

What other advice do I have?

I haven't discovered anything significantly different compared to what I normally use from Dell Enterprise Desktops and Laptops. The operating system is standard, and everything works smoothly. We use Google Workspace, which functions efficiently on the laptop.

I have used other Dell laptops prior to this role, including a Latitude model from around 2004 when I worked for Dell. They are reliable with a lifespan of four or five years, after which it's more practical to purchase a new one rather than attempt repairs.

I would rate Dell Enterprise Desktops and Laptops a seven out of ten. It's very functional, appropriately priced, and while there are potential improvements, it provides everything needed for the price point.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2304864 - PeerSpot reviewer
Vmware Windows Senior Engineer at a manufacturing company with 10,001+ employees
Real User
Top 10
Nov 16, 2025
Uses powerful GPU capabilities to support modeling and rendering tasks
Pros and Cons
  • "Overall, I appreciate Dell Enterprise Laptops."
  • "The only issue I sometimes experience is battery problems, but other than that, they are quite stable."

What is our primary use case?

I am currently using Dell Enterprise Laptops. My main use case for them is GPU.

What is most valuable?

One feature of Dell Enterprise Laptops that I like the most is the GPU.

The benefits I appreciate about the GPU are that we do a lot of modeling in labs, so there are many users that have a need for GPU for 3D modeling, which is why I value this feature.

What needs improvement?

I can think of a few potential improvements for Dell Enterprise Laptops, such as a bigger drive or more memory.

I would like more memory.

For how long have I used the solution?

I have been using Dell Enterprise Laptops for five years.

What do I think about the stability of the solution?

The stability and reliability of the laptops are good. The only issue I sometimes experience is battery problems, but other than that, they are quite stable.

What do I think about the scalability of the solution?

The scalability of the laptops is fine. They scale well with the growing needs of my company or system.

How are customer service and support?

My experience with customer service and technical support is fine.

I would rate the customer service and technical support a 10.

I do not have significant thoughts on the customer support and technical service to share. In the past, sometimes you have to pursue them to get an answer, but most of the time they are very good at providing one.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company considered Lenovo and HP before choosing Dell Enterprise Laptops.

The winning selling point was pricing.

How was the initial setup?

The deployment process of the laptops involves an image that gets created for us in-house, and it goes quite smoothly. It is a proven image that we have used for a long time, and I do not personally deploy it myself.

What was our ROI?

The biggest return on investment for me when using Dell Enterprise Laptops is how fast they are and how they can render images.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup costs, and licensing has been quite good. I do not get too heavily involved in the pricing because someone else handles that, but it is good.

Which other solutions did I evaluate?

I have not evaluated other CPU vendors.

What other advice do I have?

I am not thinking of switching right now. Overall, I appreciate Dell Enterprise Laptops. I would advise other companies considering these laptops to get them and try them out. I would rate this review a 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
Last updated: Nov 16, 2025
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Philip O’Connor - PeerSpot reviewer
IT Support at Coru
Real User
Top 20
Sep 24, 2025
Supports seamless daily operations for help desk and communications teams with reliable performance and strong vendor support
Pros and Cons
  • "The specific features that I appreciate about Dell Enterprise Desktops and Laptops include good functionality, good connectivity, and high performance while running Office 365, Outlook, Teams, and Adobe Acrobat Pro as a good all-around laptop."
  • "Dell Enterprise Desktops and Laptops could be better in terms of additional features."

What is our primary use case?

The primary use cases for Dell Enterprise Desktops and Laptops are that they will be primarily used by help desk agents who'll take calls to record information provided by customers. They work in a part of the Department of Health. There are other employees who work in communications, marketing, and IT as well.

What is most valuable?

The specific features that I appreciate about Dell Enterprise Desktops and Laptops include good functionality. 

We're all using Office 365, Outlook, and Teams. We're using Adobe Acrobat Pro as one of the apps. It's a good all-around laptop with good connectivity and high performance. 

What needs improvement?

Dell Enterprise Desktops and Laptops could be better in terms of additional features, however, for our usage, we did look at AI. It's probably not suitable for us at the moment. We're really using it for basic usage, documenting in Word or Adobe Acrobat, just using Teams quite a lot, Microsoft Outlook.

I'm not sure what additional features we'd need at this moment in time. Obviously, the better the performance, the higher the performance, the better for us connectivity-wise. They're very good anyway at that.

For how long have I used the solution?

I've been in my current field for two years.

What do I think about the stability of the solution?

I haven't experienced any performance issues or crashes with Dell Enterprise Desktops and Laptops, however, there have been some issues. 

The last batch I received two years ago, the Dell Latitude, had a couple of laptops with camera issues, and probably one or two of those just needed the camera replaced. In some cases, it's probably just a software update that was needed.

What do I think about the scalability of the solution?

Dell Enterprise Desktops and Laptops scale with the growing needs of our company, and we have expanded usage of laptops. At the moment, we have 110 staff. Of that 110, by the time we roll out these ones, 70 of the 110 will have Dell Enterprise Desktops and Laptops. The other 40 or 50 are HP. The plan is to get more, to get up to 110. We will definitely be scaling up.

How are customer service and support?

My experience with Dell support is excellent. I've only ever had to call them probably twice. You have to go through the troubleshooting steps, even though I'm an IT professional myself, that's the right thing to do. 

I find that their troubleshooting is excellent. When they send an engineer, they are here in a few days. They do a good job for us when we need it.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

The primary reason that we are moving from HP laptops to Dell Enterprise Desktops and Laptops is due to historical reasons, possibly a decision before I joined the company, and, under the government office of procurement, we have a contract with Dell for a few years to buy their hardware.

I would rate Dell Enterprise Desktops and Laptops as being in the top range for sure. I used to be with IBM for 20 years, so I would have had Lenovo laptops. They were pretty good.

What was our ROI?

I have seen a return on my investment. We have an agreed-upon price that is significantly less than the market price, so that would be the return we receive.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing and licensing of Dell Enterprise Desktops and Laptops is that, due to the pricing, we get the laptops probably around four or 500 Euro cheaper than the retail value as we have a contract, an agreed price that the office, the government office of procurement has agreed with Dell.

Which other solutions did I evaluate?

I hadn't considered other laptops before opting for Dell Enterprise Desktops and Laptops, as I wasn't involved in the negotiations that brought Dell on board, so I'm not aware of their considerations. 

Generally speaking, when it comes to contracts, they will go to at least three different suppliers and they'll get quotes on who they go with. 

Since we have a contract with Dell, all our laptops will come from them. We won't negotiate with anybody else, and that will last for a couple of more years. If we're buying other types of hardware, monitors, we'll get three quotes from different companies, or other peripherals, keyboards and mice. For the laptops, we're exclusively with Dell for the next few years.

What other advice do I have?

You have to get your Windows updates. In our department, updates don't roll down automatically from a server. We're just manually updating remotely. The plan is to eventually have the updates roll out automatically, which would eliminate many problems. Usually, most problems are solved by Windows updates anyway. 

On a scale of one to ten, I would rate Dell Enterprise Desktops and Laptops a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Hermann "Somchai" Quint - PeerSpot reviewer
CEO at K&S Tech Solution
Real User
Top 10
Feb 28, 2026
Reliable business laptops have supported long-term IT workloads and on-premises services
Pros and Cons
  • "The overall material quality is perfect, both for Dell Business Laptops and Lenovo."
  • "If I am not wrong, one of the problems is that Dell Business Laptops may be a little bit heavy."

What is our primary use case?

I have my own IT company and we are looking all the time for new software and new systems to support our customers, including enterprise desktops and laptops.

I have experience with Dell Business Laptops since I have one here, while the other computer in my company is all Lenovo.

I have a few customers who are using Dell Business Laptops for quite some years, and I have been using Lenovo for over 10 years.

What is most valuable?

The overall material quality is perfect, both for Dell Business Laptops and Lenovo.

I see advantages in Dell Business Laptops; it is a good notebook and I am using software on it which has to be online always, and it has been running here for some months already without any problem and without shutting down.

What I am looking for is a computer which is able to run local AI—not an AI which is connected to the internet, but which is installed on a computer. It can be an all-in-one; it does not need to be a notebook. However, until now, I have not found something which makes me really interested. I have some projects coming up where I need a computer with local AI installed.

What needs improvement?

It is very difficult to answer which advantages Lenovo has over Dell Business Laptops; it may be that the brand is not advertised so well on the market. Most of my customers come with questions about Acer, ASUS, and these normal commercial brand notebooks, and they then say, why not choose a brand which has business notebooks, for example Lenovo ThinkPad that is a business computer, and they have the Yoga, which is commercial for private use. From what I see from the quality, if you take one ThinkPad in hand and one of these Yoga models, the quality is totally different, and if I am not wrong, one of the problems is that Dell Business Laptops may be a little bit heavy.

I cannot tell you about AI enhanced performance features such as noise cancellation and high-quality webcam since this model does not have any AI features installed, and I do not need it for that. It is already a few years old and I am not sure if it would support everything.

I think from the quality of Dell Business Laptops, there is no need for any improvement; perhaps if anything, it would be from the weight of the notebooks. I can understand that you make notebooks which can last very long and are not so easy to break, but they are heavy—heavier than other ones from other brands.

For how long have I used the solution?

I got my first computer 51 years ago. I am here in Thailand for 36 years, and in all that time, I have been working only in IT. From my former company that I started in 2000, you can say I have been in a CEO position since 2000.

What do I think about the stability of the solution?

Both Dell Business Laptops and Lenovo were never in any trouble that I need service on or support; I myself got my first computer 55 years ago.

How are customer service and support?

When I buy a new computer or a new notebook, I check the prices and specifications, and then I make the decision to buy the one from which I get more out of it. Last time, I got a special price on Lenovo, so I took the Lenovo. However, what I will never buy is HP; there is a very long waiting time if you bring your computer to service, and they fix it or not, you have to pay an opening charge which others do not make. I cannot wait for example three weeks to get told what is broken. If I bring my notebook to Dell, they check it and tell me what has happened and they repair it if I want. If I do this with Lenovo, it is exactly the same, and my notebook here has also three years onsite service warranty. So if I call them, they come to me.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

To be honest, I am really not sure what it was, and I am working with something else now instead.

What other advice do I have?

I see what I have used and what we are using on this one; your support system is as good. For the newer ones, I am not sure about AI features. My review rating for this product is 9.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 28, 2026
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DavidGee - PeerSpot reviewer
Manager, Technical Services at a non-profit with 1,001-5,000 employees
Real User
Top 5
Nov 12, 2025
Supports diverse organizational roles with reliable performance and minimal downtime
Pros and Cons
  • "Because they are so stable, Dell Enterprise Laptops benefit my company as we can utilize them without worry."
  • "The only improvement I would suggest for Dell Enterprise Laptops is to make a model that competes with the LG Gram."

What is our primary use case?

Main use cases for Dell Enterprise Laptops are for business, animal welfare, data entry, research, and IT.

What is most valuable?

The specs of Dell Enterprise Laptops, the stability, and the build quality are what I appreciate the most.

Because they are so stable, Dell Enterprise Laptops benefit my company as we can utilize them without worry. There is minimal support needed for them. We can basically do anything from office work to using high-level programs to running medical systems and using the local cloud. There is no lack of resources with the machines.

The Intel processor handles my workloads very well compared to what I expected. We use the i5 model and that really supports most of our needs for everything. We do use an i7 for some of our more programming aspects. The i5 model with vPro is perfect for our environment and its scalability goes across multiple fields of our organization.

One big benefit that I would attribute to the Intel processor in Dell Enterprise Laptops is the stability of the battery with the newer laptops, the Pro Plus. We are in the field a lot and we transport a lot. Using proper energy management for us to run our batteries is key. With the newer models, they have been staying on longer and giving us more high power for a longer time running off batteries.

What needs improvement?

The only improvement I would suggest for Dell Enterprise Laptops is to make a model that competes with the LG Gram. Some of our user base wants really light machines because they are traveling extensively. The lighter the better. Everything else has been really perfect for the most part.

For how long have I used the solution?

I have been using Dell Enterprise Laptops for about 24 years.

How are customer service and support?

Customer service for Dell Enterprise Laptops is great. Whenever we have put in a tech support call for one of the laptops, we have the full warranty, so they are very responsive. They know that we are techs, so when we give them the full answer, they know how to respond to us perfectly. From the client side, from ordering and purchasing, you can look up my reps throughout my history at the ASPCA. I have always received the best customer service from them. They take a vested interest in the organization they are helping and do the best they can on their end to help us. That is a big thing in not-for-profits.

I always rate their customer service a nine or ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I always stick with Dell Enterprise Laptops.

How was the initial setup?

The experience with deployment of Dell Enterprise Laptops is straightforward. We use autopilot and everything so it is very smooth to use. Once we do the initial setup on the account side, we just get it, turn it on, and let it go.

What was our ROI?

The biggest return on investment when using Dell Enterprise Laptops for me is basically having our staff be able to do their jobs without worrying about the technology that they are using. They can focus on their mission and their purpose in our organization, knowing that they have a stable technological environment.

What's my experience with pricing, setup cost, and licensing?

Our experience with pricing, setup cost, and licensing has been very positive. I really give credit to Dell as an organization because we have had amazing representation working with us. The pricing has really been beneficial to a not-for-profit.

Which other solutions did I evaluate?

The only other solution I considered before choosing Dell Enterprise Laptops would probably be Apple on the creative side. Otherwise it has always been Dell.

What other advice do I have?

My advice considering Dell Enterprise Laptops is to always reach out and talk and ask every single question you can. In customer service, there are no dumb questions and no bad questions. Really utilize Dell resources to get the answers and do not just use them passively by going to a website and buying laptops. Definitely reach out to them. Even if you cannot afford or do not need the higher end solutions, they are really good at pointing you in the right direction. They will say something like, 'This is the end use you should go into.' So definitely talk and do not just see them as a company to buy things from. I would rate this review a 9 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 12, 2025
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Team Manager at a insurance company with 5,001-10,000 employees
Real User
Top 20
Nov 17, 2025
Switched to faster devices with strong service and long-term support
Pros and Cons
  • "We started with Dell Enterprise Laptops because of their tablets, which have the special capability of having cameras on both sides, and that was what we needed."
  • "I would have preferred a lighter Dell Enterprise Laptops model, as it is somewhat thicker than our former one."

What is our primary use case?

Dell Enterprise Laptops are used primarily for our 15,000 employees. We have three types of laptops: tablets, a small laptop, and a large one with substantial memory and CPU capacity due to AI applications.

Our AI use cases include Copilot for GitHub and Copilot for all employees using M365.

What is most valuable?

Dell Enterprise Laptops are fast, which I personally appreciate. We previously used another brand at the company, but we switched. The battery life could be longer at times, but overall it is a nice laptop.

The primary driver for switching from other laptops to Dell Enterprise Laptops was service and sustainability.

The Intel processor influences my purchase or refresh decisions primarily based on price, and we simply compare options.

What needs improvement?

I would have preferred a lighter Dell Enterprise Laptops model, as it is somewhat thicker than our former one.

For how long have I used the solution?

I have been using Dell Enterprise Laptops for one year now.

What do I think about the stability of the solution?

So far, the stability and reliability of Dell Enterprise Laptops is good, but we will need to wait for more years to fully assess this.

How are customer service and support?

If I would rate Dell support on a scale of one to ten, I would give them an eight and a half.

They made a few mistakes during the first process, but they are quick, so eight and a half is a strong rating, and I will monitor whether they can sustain the same support in the future.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The primary driver for switching from other laptops to Dell Enterprise Laptops was service and sustainability.

We prefer to use laptops for around five years, so what we need is support for five years and not for three, which was the main reason for the switch.

What was our ROI?

I have seen a return on my investment so far from Dell Enterprise Laptops.

They are working well with no incidents and fewer incidents overall. We will need to see if this continues, as the laptops are just one year old. I cannot compare them with the former supplier, which was delivering for around eight years already, so I cannot say how it will perform over time. I hope the quality remains consistent during the next four years.

What's my experience with pricing, setup cost, and licensing?

There is no licensing involved, as we handle that ourselves, so it is just the laptop cost, and the pricing was good. There was no problem at all.

Which other solutions did I evaluate?

I evaluated other vendors before selecting Dell Enterprise Laptops.

I selected Dell Enterprise Laptops because of the support, our account manager, and their approach. They were professional and not pushy, which I appreciate. The pricing was also competitive and stood out in my evaluation process.

I considered HP as another vendor.

What other advice do I have?

Dell Enterprise Laptops currently feature the seventh generation of Intel processors.

I do not receive complaints about how well the Intel processor handles workloads. As a manager, my workload is not particularly heavy, but for other employees, it may be more demanding, and I do not receive any complaints.

I do not attribute any specific outcomes or improvements to the Intel processor in Dell Enterprise Laptops.

I have not evaluated other laptops with AMD or other competitors due to time constraints. Reviewing numerous suppliers would be impractical. We started with Dell Enterprise Laptops because of their tablets, which have the special capability of having cameras on both sides, and that was what we needed. We were very happy with the support, so we switched our main supplier for laptops to Dell Enterprise Laptops. I personally use Dell Enterprise Laptops at home as well. That is not the main reason for my decision, but it does help. My overall rating for this review is nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 17, 2025
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Infra And Itsd Manager at NewPort Tank Containers
Real User
Top 20
Nov 13, 2025
Durable design and responsive service have supported my daily workflow without interruption
Pros and Cons
  • "What I appreciate most about Dell Enterprise Laptops is that they are simple, effective, and durable."

    What is our primary use case?

    My main use for the laptop is my daily work, such as emails and configurations I need to do from my laptop, including Azure developments and various other tasks.

    What is most valuable?

    What I appreciate most about Dell Enterprise Laptops is that they are simple, effective, and durable. I have had my laptop for almost four years now, and I have not needed to change it. That is why I value Dell Enterprise Laptops for their reliability, durability, and everything that comes with them.The reason I choose to continue with Dell Enterprise Laptops is primarily about the durability and reliability of the laptop, and the service, of course.The best I can say about their service is that they are responsive. The service behind it, such as hardware replacements or hands-on help with the laptops when the disk or screen has cracked or other issues arise, is available to replace the parts as needed.

    What needs improvement?

    I would rate them a nine, as there is always room for development and improvements.

    For how long have I used the solution?

    I have been using Dell Enterprise Laptops all the time, and we are switching from model to model, so we are growing as the model grows as well.

    What do I think about the stability of the solution?

    I did not experience any issues with the battery. The screen is fine; it is Full HD, which is more than enough.

    How are customer service and support?

    Whenever we needed a replacement of a disk because of disk failure or other issues, the second day pick-up return is really impressive. Hardware can damage or fail; it is still electronics, and you cannot say it is 100% reliable, but 95% is acceptable. As long as it stays that way, I will remain with Dell Enterprise Laptops.

    How would you rate customer service and support?

    Positive

    Which other solutions did I evaluate?

    I did look at other vendors such as HP and Lenovo, but in terms of hardware only, Dell Enterprise Laptops is also just hardware. If you compare all of those, it is the same thing; there is no difference in hardware. It is all Intel, it is all the disk, the memory, the motherboard; it is all the same device, actually. It is only the service that makes it exceptional. I did not expect HP to have the same service as Dell Enterprise Laptops. What we noticed during our time investigation is that Dell Enterprise Laptops has service worldwide. Whatever this laptop goes to the US or to France and breaks in that location, Dell Enterprise Laptops is there to help us out and to replace the parts that are needed.

    What other advice do I have?

    From Dell Enterprise Laptops, I can say that I appreciate the lightweight laptops. For example, I really appreciate the 7000 series since it is portable, lightweight, functional, and has all the tools that are needed. I have always used the Latitude series, which are the professional ones. I would rate this product a nine overall.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Nov 13, 2025
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