No more typing reviews! Try our Samantha, our new voice AI agent.
William Brandt - PeerSpot reviewer
IT Director at Arcadia Publishing
Real User
Top 20
Apr 27, 2026
Standardized business laptops have reduced support calls and improved everyday productivity
Pros and Cons
  • "Dell Business Laptops positively impact my organization by helping people increase productivity."
  • "Regarding how Dell Business Laptops can be improved, I was surprised to see that Dell appears to be phasing out the Latitude, which has always been the gold standard in my opinion for business laptops."

What is our primary use case?

Dell Business Laptops have been my organization's primary laptop for business users for approximately three to four years.

The main use case for Dell Business Laptops is for most business users, including anyone in the finance department, marketing, and sales.

A specific example of how someone in my company uses their Dell Business Laptop day-to-day is as their primary communications tool, utilizing Microsoft Office 365 apps, Voice over IP for making and receiving phone calls, and Microsoft Teams meetings.

How has it helped my organization?

Dell Business Laptops positively impact my organization by helping people increase productivity. I prefer to standardize our fleet of endpoints, and we are now standardized on Dell laptops, which means I receive fewer support calls because these laptops are reliable, especially compared to the HP ones we were using earlier.

What is most valuable?

The best features Dell Business Laptops offer include the Dell utilities that come pre-loaded on the Dell Latitudes, with Dell Command Update standing out as particularly valuable, and I also find that the BIOS and recovery tools are quite effective on Dell systems.

Dell Command Update stands out to me because it makes it simple to get all firmware and driver updates for people without them having to search for anything. I do not have to worry about Windows Update missing those updates since it typically does not update drivers or hardware components, and it takes only a couple of clicks to address it, making it important from a security standpoint. The recovery tools have also been useful for troubleshooting any hardware issues the laptops might have encountered.

When Windows has an issue that is hard to pinpoint, it is often easier to reload the operating system. The built-in recovery utilities on Dell make this process simple, quick, and painless. I have used it several times instead of spending hours troubleshooting some complex issue buried deep in the operating system to get the user back in action quickly.

In terms of specifics or metrics since switching to Dell, it is difficult to quantify exactly how much support time we have saved. However, I definitely receive fewer calls regarding hardware issues since the switch. While people still spill beverages on their laptops and Microsoft Windows has its own problems, I cannot give a specific quantifiable metric, but my experience demonstrates that to be true.

What needs improvement?

Regarding how Dell Business Laptops can be improved, I was surprised to see that Dell appears to be phasing out the Latitude, which has always been the gold standard in my opinion for business laptops. While I am certain there is a replacement for it, I noticed fewer options remaining in the Latitude lineup recently when I attempted to purchase more. I do not know why Dell made this decision, but I would recommend not discontinuing the Latitude, as it is known and trusted among IT professionals.

Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.

For how long have I used the solution?

I have been using them as our primary laptop for business users for about three to four years.

What do I think about the stability of the solution?

Dell Business Laptops are stable overall; the only concern I have is Dell phasing out the Latitude, which feels somewhat unstable.

What do I think about the scalability of the solution?

The scalability of Dell Business Laptops is good, though I am uncertain how to further elaborate on that.

How are customer service and support?

Customer support from Dell is another area where I think they excel. I use the support.dell.com site to check warranty status and rarely need to make claims. In the few cases where I did use warranty claims, I found help quickly, and in some instances, we even received on-site support.

Which solution did I use previously and why did I switch?

I previously used HP laptops. While I think they were acceptable, I switched to Dell due to experiencing more unexpected hardware failures with the HP laptops.

What was our ROI?

I cannot specifically address return on investment since I do not usually deal with the financial aspects of the organization.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup cost, and licensing with Dell Business Laptops are competitive, in my opinion.

Which other solutions did I evaluate?

Before choosing Dell Business Laptops, I evaluated other options, including some Macs for creatives working heavily with graphics. I looked at IBM, HP, and Dell, and for me, Dell is the winner among those options.

What other advice do I have?

My advice to others looking into using Dell Business Laptops is that they could be a really good option depending on the type of business and end users involved.

Before concluding, I want to reiterate my concern about the unclear successor for the Latitude line. I discovered that Dell is phasing out the Latitude brand as part of a 2025 portfolio refresh, replacing it with simplified Dell Pro branding. While this somewhat clarifies things, it raises questions about what will happen to other models such as the Dell Precision. I feel the branding could be less confusing, considering the strong recognition that Dell Precision holds among engineers and IT professionals.

I found this interview overall positive, but some questions, such as the one regarding the scalability of Dell Business Laptops, did not align with my expertise.

I would rate this product a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Apr 27, 2026
Flag as inappropriate
PeerSpot user
Peter_White - PeerSpot reviewer
Operational Technology Specialist & Mining & Engineering Advisor at a construction company with 201-500 employees
Real User
Top 10
Aug 27, 2026
Business laptops have delivered durable mobility and reduced downtime for demanding daily use
Pros and Cons
  • "My experience over the years in dealing with Dell and using other brands and manufacturers of devices has made me very happy and comfortable in recommending a product."
  • "I think that when I buy Dell Business Laptops, they should automatically be covered with three years pro support or pro support plus."

What is our primary use case?

My main business use case for Dell Business Laptops is that I look at the design and the durability. Home use devices tend to not be able to handle as many transitions in a single day. A transition is when I open and close the lid of a laptop, carry it around, consider portability, and use it in various applications. I also look at the level of pro support, Pro support plus, and accidental damage coverage. These features are not available with home user type devices. If you are using laptops in education, mining, or business, it is beneficial to have that level of support and reliability with those devices.

I currently use a Dell Inspiron laptop two-in-one myself. I use that for fieldwork. I carry that with me on planes, on mine sites when I'm working on trucks and mine equipment. From the pro support aspect, if I'm out and about and I do have an issue, which has not happened very often, and I need to have it fixed, it is beneficial to know that a technician will come to me and replace the parts within a fairly short timeframe. That peace of mind is always valuable.

I have used Dell Business Laptops in education. I have used lots of different brands in education. Education when dealing with students in P to 12, I worked across multiple schools and so we had well over two thousand students and about eight hundred staff. They all had a Dell business class laptop. That was probably the best testing ground to see how these devices really handled day-to-day uses with students where they drop them, they have them in bags, they carry them all around the place, they get stepped on, and all sorts of things happen. Seeing the durability, and I am not talking about tough books, I am just talking about your run of the mill Inspiron or Precision type devices or a Latitude. They sit in that comfort range with business support laptops. We used to rotate them on a three-year cycle and we would push through a third of the fleet every year. Having that peace of mind was very valuable.

What is most valuable?

The best features Dell Business Laptops offer in my experience are performance, reliability, and finding one to be a desktop alternative.

When I mention performance and reliability, when I look at the Latitude and the two-in-one, those devices stand out as very good, and I can customize them from Dell as well. If I am doing high-end graphic work or I am using them for multimedia, they hit the target every time. They meet that target of what I require: performance, speed, reliability.

Dell Business Laptops have positively impacted my organization by improving repair time and reducing downtime. I have had issues with previous devices by other manufacturers where we have had anywhere up to thirty or forty devices sitting and waiting for repair for more than eight weeks. Any of Dell Business Laptops that we have had faults with have normally been fixed under pro support within a matter of days. When I do not have a large fleet of spare devices and I am relying on a quick turnaround, trying to minimize impact on users, this is crucial. For example, we had a user where a keyboard failed, and within the next day, a keyboard was issued and the laptop was repaired. The speed from pro support and the pro support team is always very good, even for diagnosing devices, drivers, and driver care.

What needs improvement?

I think that when I buy Dell Business Laptops, they should automatically be covered with three years pro support or pro support plus. The current arrangement is that I only get one year, and then I have to pay extra for that additional coverage. I think realistically, if I am looking at a business class laptop, it should come with a minimum of three years on-site pro support.

They should not come with McAfee antivirus. I think the basic version of Windows is very good. Windows 11 Pro is great, but I really do not think they should be overly stuffed with non-enterprise type software or random add-ons. The key takeaways would be Windows 11 Pro, the Dell support tools, driver update tools, and no extra add-ons like McAfee or any other add-ons.

For how long have I used the solution?

In my current field, I have probably worked for about five years.

What do I think about the stability of the solution?

I do not think there are any stability issues. Overall, these are fairly good devices. I cannot really say anything negative about them. I have used lots of different brands over the years, from Lenovo to IBM, and I have always come back and settled with Dell.

What do I think about the scalability of the solution?

I have not even really looked at the AI part yet. Most of the time in a business type environment, we generally enroll them into our own intra app type environment anyway, so then they are a managed device. All of that fits within that, so it is not something I have really considered at this stage.

How are customer service and support?

The customer service is great. I have not had to use it for a while, which has been awesome, but previously, I used it a lot. When managing hundreds of devices and dealing with Dell support, it has always been very good.

Which solution did I use previously and why did I switch?

I have used other solutions. We switched on a cost basis and went to Lenovo and we ended up having nothing but issues with hardware and technical problems. We could not get the warranty support that we required. In the end, we ended up taking the vendor to court and getting our money back. It was quite a difficult experience.

What was our ROI?

I definitely think that the hardware life cycle, retention of hardware, and redeploying it are key deciders. There are some definite savings there.

Which other solutions did I evaluate?

I consider all of them: Lenovo, IBM, HP, and ASUS. I generally look at all devices and then try to work out whether there is some sort of benefit from going from one to the other. It is always research and development. I have to look at it objectively and make a rational decision. I look at all devices and then come up with one that I feel comfortable using after doing testing.

What other advice do I have?

My top priorities when selecting laptops for my organization are functionality, whether it meets the requirement for the particular users, portability, battery life, and performance. Will it do the job?

My experience over the years in dealing with Dell and using other brands and manufacturers of devices has made me very happy and comfortable in recommending a product. If I am going to recommend a product, I need to be able to stand behind it. I do not feel comfortable recommending other brands simply because of the bad experiences I have had with them in the past.

They align quite well, especially once I start looking at MFA and bio scan. From a security point of view, they perform very well.

I think it is all been positive. There has been no negative feedback. The end users seem to be very happy. There has even been an uplift in productivity, being able to get their job done quicker rather than having to wait for things to load as fast. They are not having issues with loading applications and running applications. The overall experience has been positive.

I use a bit of both. I use a hybrid cloud setup. I use Microsoft and Azure for my hybrid cloud setup.

One of my coworkers was chasing a new laptop as a personal device. I showed him the features and how he can customize his particular Dell and all the rest of it. He was very impressed in the fact that he could tailor make his own machine laptop directly from Dell. From that, he was able to then hit his specific requirements for CPU, graphic speed, and memory to be able to complete the Power BI data manipulation work that he was working on. He was very impressed that he was able to get something that ticked all his boxes.

The ability to work from home and remote are key features of having a laptop, and Dell certainly meets those needs. All of those are key features.

Overall, it is not too bad. There is nothing concerning about it. When I am looking at volume and large purchases, account managers can normally provide some fairly good cost savings. I can rationalize it; it is good.

I would advise not to buy just on price. Look at features, look at support, and look at user reviews. Do not jump into anything. When looking at large fleet deployments or switching to a new device, I want to make the right choice since I will be stuck with it for three years. Cost should not be the number one decider. I need to evaluate the products for what they are and compare them. If I do that, I will probably settle on Dell. I would rate my overall experience with Dell Business Laptops as a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 27, 2026
Flag as inappropriate
PeerSpot user
Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.
Joshua Murray - PeerSpot reviewer
Systems Administrator at a manufacturing company with 201-500 employees
Real User
Top 10
May 19, 2026
Tailored laptops have boosted engineering performance and support hybrid work efficiency
Pros and Cons
  • "Dell Business Laptops represents one of the best decisions any company could make."

    What is our primary use case?

    Dell Business Laptops serve as our main solution for everyday use and for our engineering employees. Our engineering department uses AutoCAD and SolidWorks extensively, so we deploy Dell Pro Precision 7 laptops to provide them with the full power and reliability they need while running both applications.

    How has it helped my organization?

    Dell Business Laptops have positively impacted our organization by helping us deploy the right type of equipment to the right department and assisting them in optimizing their work performance.

    Since using Dell Business Laptops, I have noticed specific outcomes where measurable improvements with Dell Pro Precision models have been evident. SolidWorks and AutoCAD have specific RAM requirements, and when we build Pro Precision 7s specifically configured for these applications, the engineers have reported that their work has become significantly faster with no lag, allowing them to work more efficiently and completely. They are very satisfied with these laptops.

    What is most valuable?

    Dell Business Laptops offers excellent repairability, strong battery life, and significant customization options. We can provide high-end engineers with laptops configured with 128 GB of RAM, while mid-tier engineers receive 64 GB, along with varying chipsets and screen sizes. Some engineers prefer the 13-inch models, others prefer the 14-inch, and some choose the 15-inch models, showcasing the extensive range of options Dell provides.

    The most valuable feature for my organization is customization because our engineers handle workload-heavy tasks. When we can customize laptops specific to their job requirements, including larger RAM capacity, graphics cards, memory configurations, and solid-state drives, all these components work together to optimize the employee's experience and help them streamline their work and become more productive.

    The onboard video card, memory customization, and RAM customization have proven most valuable to us. Since we are an engineering-heavy company, the ability to custom build specific laptop configurations for each engineering department helps them complete their work faster, on time, and with minimal lag time.

    The security features of Dell Business Laptops are excellent as we maintain a strong security focus in our organization. We must follow many different standards, and Dell helps streamline these compliance efforts with the features they provide out of the box.

    Dell Business Laptops have supported our organization's hybrid workforce immensely. When we transitioned to a hybrid model, we were already prepared because everyone already had a Dell laptop, which are portable, allowing them to move seamlessly from work to home and back at will.

    What needs improvement?

    If I had to identify one thing that could improve my experience further, I would make the USB-C modular.

    For how long have I used the solution?

    I have been working in my current field for ten years.

    How are customer service and support?

    Customer support from Dell is exceptional. Any issues I have encountered have been addressed promptly when I reach out to Dell support, and they consistently go above and beyond by proactively identifying other potential issues related to mine based on their metrics and addressing them without me having to request it, which helps support us better.

    Which solution did I use previously and why did I switch?

    I previously used different solutions including Dell, Apple, and HP. I came in knowing the reliability and affordability of Dell and transitioned our organization into being exclusively a Dell laptop company. Instead of managing different support systems for different laptops, consolidating our fleet with Dell has provided us with greater reliability and dependability.

    How was the initial setup?

    My experience with pricing, setup cost, and licensing has been straightforward. Dell walks you through each stage clearly, there are no hidden costs, and you know exactly what you are purchasing along with the benefits you receive from it.

    What was our ROI?

    I have not seen a return on investment.

    Which other solutions did I evaluate?

    I did not evaluate other options before choosing Dell Business Laptops.

    What other advice do I have?

    I would advise another IT leader or buyer considering Dell Business Laptops to proceed with confidence, as Dell is the best decision they could make. If they are hesitant, I would recommend they obtain one unit and test it with a power user or any person from the company, and they will see that Dell outshines any other PC maker by significant margins.

    For others looking into Dell Business Laptops, I strongly encourage them to move forward with this choice. Although changing computer laptop brands completely can feel challenging and uncertain, once you commit to Dell, you will find that the rewards significantly outweigh the risk of switching, and you will be very satisfied with that decision.

    Dell Business Laptops represents one of the best decisions any company could make. The innovation Dell introduces every year keeps businesses at the forefront of technology, and this product has been one of the best decisions we have made as a company. I highly recommend Dell Business Laptops to anyone considering business laptops, as Dell is the brand to choose. I would rate this product ten out of ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 19, 2026
    Flag as inappropriate
    PeerSpot user
    reviewer2902818 - PeerSpot reviewer
    Business Manager at a educational organization with 5,001-10,000 employees
    Real User
    Sep 25, 2026
    Reliable business laptops have transformed data-heavy enrollment and education workflows
    Pros and Cons
    • "End users have experienced greater productivity since using Dell Business Laptops, as work has been able to proceed at a higher speed, which has allowed for more productivity, both in the administrative area and in the educational area."

      What is our primary use case?

      Dell Business Laptops are used for several purposes, including administrative tasks and delivering education. A concrete example of how Dell Business Laptops help is managing many enrollments, which requires equipment that is capable of handling huge amounts of data. For delivering education, Dell Business Laptops help with students who work within the system as a way of learning.

      Dell Business Laptops are also used to manage financial systems related to the company. While focused on the educational field, major funding must be managed and handled behind those operations.

      What is most valuable?

      The best features offered by Dell Business Laptops are compatibility and ease of use, which allow for dynamic work where activities can be performed comfortably, quickly, and safely.

      Statistical software that is not compatible with all devices works very easily with Dell Business Laptops. This software compatibility has enabled smooth operations.

      Dell Business Laptops have positively impacted the organization by making work much easier and enabling better management. Most importantly, quality equipment enables better work overall.

      Especially in data management, Dell Business Laptops have improved administration and workflow within the company. The devices provided work perfectly and have never fallen short. They have helped tremendously and have been instrumental in handling huge amounts of data, mainly enrollments.

      What needs improvement?

      There are always things to improve regarding how Dell Business Laptops could be enhanced. One area would be improving year after year, as technology is updating much faster, especially with the integration of artificial intelligence. Both prices and hardware could be improved year after year.

      For how long have I used the solution?

      Dell Business Laptops have been used by the company for several years, more than seven years approximately.

      What do I think about the stability of the solution?

      Dell Business Laptops are a stable solution, without a doubt.

      What do I think about the scalability of the solution?

      The scalability of Dell Business Laptops is perfect.

      How are customer service and support?

      Dell Business Laptops' customer support is very good, honestly one of the best I have worked with and it has seemed perfect.

      Which solution did I use previously and why did I switch?

      Before Dell Business Laptops, another software distributor was used. The exact name is not remembered because Dell has been used for some time. That system provided did not have as much quality and was very prone to breaking down, and above all, the support was not good at all.

      What was our ROI?

      A return on investment has been seen with Dell Business Laptops. The return on investment in this case is time savings, since activities that used to take longer can now be finished much faster. There has also been some economic saving in certain aspects.

      What's my experience with pricing, setup cost, and licensing?

      Experience with the prices, implementation costs, and licensing of Dell Business Laptops has undoubtedly been competitive, since the market is currently full of many software and hardware providers. Dell is trusted because it has always seemed like a serious company that conveys trust and, above all, trust and quality. The prices worked with were already agreed upon, and they have seemed perfect.

      Which other solutions did I evaluate?

      Before choosing Dell Business Laptops, Dell was mainly evaluated, as the entire company made the switch to Dell, so the decision went directly with Dell.

      What other advice do I have?

      Main priorities when selecting laptops for the organization include having devices that really work because many times the young people worked with, both in education and on the administrative side, need a quality product that guarantees adequate work and performance.

      When choosing Dell Business Laptops for the organization, a distributor was sought that could meet all requirements. The Dell brand was able to provide that.

      The security features of Dell Business Laptops are very good. There are always other factors that come into play, but there are no issues with the devices.

      End users have experienced greater productivity since using Dell Business Laptops, as work has been able to proceed at a higher speed, which has allowed for more productivity, both in the administrative area and in the educational area.

      Regarding specific data about productivity improvement, there has been higher speed in work, which has led to a considerable time reduction. Tasks have been able to be finished much faster than before, and this has given an improvement margin of around 45% compared to before having these devices.

      The factors that influenced the decision to choose Dell over other brands considered included trust, security, quality, and price.

      To another IT decision-maker or buyer unsure about choosing Dell for their business fleet, Dell will always be a reliable brand, which has great support and is always active 24 hours a day. If reliability, quality, and warranty are being sought, Dell is recommended.

      Dell Business Laptops have helped the organization with hybrid work and improving daily productivity and device reliability through improvements in task volume. Having higher speed has allowed for reduced working times.

      Dell Business Laptops have generated direct financial savings for the company. Most importantly, savings have been generated through lower long-term costs, since devices constantly had to be replaced. Thanks to the lifespan of this hardware provided, work has been able to continue for a longer time.

      Dell Business Laptops impact IT support efficiency and the operational continuity of the company positively. Whenever a problem or issue arises, it can be addressed quickly thanks to this support.

      Advice given to other people considering using Dell Business Laptops is to go ahead and adopt it, since it is undoubtedly a tool that will make specialized work much easier.

      Dell will always be a very reliable company. Overall, this review receives a rating of 8.

      Which deployment model are you using for this solution?

      Hybrid Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Google
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Sep 25, 2026
      Flag as inappropriate
      PeerSpot user
      reviewer2857866 - PeerSpot reviewer
      Chief Systems Engineer/Scientist Ai/Ml at a aerospace/defense firm with 10,001+ employees
      Real User
      Top 10
      Jun 16, 2026
      Consistent performance has supported long-term ai development and smooth daily collaboration
      Pros and Cons
      • "Regarding potential improvements to Dell Business Laptops, I find them to be among the best laptops available."
      • "When I run AI algorithms, they take a very long time, approximately 12 hours."

      What is our primary use case?

      Dell Business Laptops are typically used for communicating with the team through Outlook and conducting meetings via MS Teams, as well as developing AI algorithms in Python using Anaconda Navigator, Spyder, or VS Code.

      I also use all Microsoft Office and other types of software, including Gmail.

      What is most valuable?

      When it comes to the features of Dell Business Laptops, the critical thing I look for is the keyboard. I really appreciate the ones that do not have a numpad, as I am accustomed to that keyboard layout and find it easy to work with.

      When there is a numpad, I end up mistyping characters and selecting the wrong keys, which presents an issue for me.

      A similar preference might exist for other users as well, and this could be a point of market research to determine how many buyers would prefer a numpad and how many would not.

      What needs improvement?

      Regarding potential improvements to Dell Business Laptops, I find them to be among the best laptops available.

      However, for development purposes, having 32 GB or 64 GB of RAM would be beneficial.

      Having more than 64 GB going forward would be advantageous because when I run AI algorithms, they take a very long time, approximately 12 hours.

      With 64 GB, we could reduce that time to around four hours.

      This would be advantageous for development since some team members work with small data sets and modest-sized algorithms, which can be handled effectively on the laptop itself.

      For how long have I used the solution?

      I have used Dell Business Laptops from 2023, 2024, 2025, and 2026, which equals four years easily.

      What do I think about the stability of the solution?

      Stability with Dell Business Laptops is excellent. Issues such as a blue screen happen very rarely, occurring once in a few years.

      These issues could be due to overheating or an overloaded computer with programs running.

      How was the initial setup?

      When setting up Dell Business Laptops, the setup process is reasonably easy and very user-friendly.

      Dell is straightforward to set up.

      What's my experience with pricing, setup cost, and licensing?

      Regarding the pricing for Dell Business Laptops, I appreciate that they offer a variable range starting from 500-600 dollars all the way to 5,000 dollars, which covers everyone.

      The typical business laptops are around 2,500 dollars and above, and I believe those are excellent.

      Dell Precision series laptops are really outstanding, but I do see many of those Dell laptops, specifically the Precision series, that are refurbished and on sale in shops such as Staples.

      I wonder what technical issues they have, and it would be worthwhile to investigate some of those.

      If there are many refurbished Precision Dell laptops, then potentially that situation could be avoided so that people do not have to return them.

      Which other solutions did I evaluate?

      In terms of alternatives, I use some Lenovo laptops and some LG laptops.

      With the LG laptop, it is very lightweight and convenient, but the numpad is quite fixed with the LG laptop.

      Thus, I cannot find an LG laptop that does not have a numpad on the keyboard, which is a disadvantage.

      Nonetheless, it is very lightweight, easy to work with, and the display is excellent.

      What other advice do I have?

      Dell Business Laptops require typical maintenance on my end, such as having antivirus software or CCleaner so that junk files are removed on a regular basis.

      Dell also provides the option of updating the drivers through a Dell update center, which is beneficial.

      Dell software is really excellent.

      I would rate this product a 10 out of 10.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Jun 16, 2026
      Flag as inappropriate
      PeerSpot user
      Production Control at a aerospace/defense firm with 10,001+ employees
      Real User
      Top 20
      May 24, 2026
      Reliable laptops have improved virtual sessions and support responsive government workflows
      Pros and Cons
      • "We haven't gone wrong with them yet, so we keep utilizing them because they're very reliable and effective."

        What is our primary use case?

        When we chose Dell Business Laptops, we were trying to address the challenges of operating in a virtual client environment, so we actually needed equipment for VDI. We utilized a lot of thin client work, but we also have servers that we utilize. We are using the Dell 5470s for our business laptops, which are the thin clients that we're utilizing. We haven't had a refresh on the laptops yet, though, and I'm not entirely certain about the servers because I run more of the production control and the communication side, so I work mainly with the laptops.

        What is most valuable?

        The top priorities when selecting laptops for our organization are cost and basically usability and functionality. The most valuable features about these laptops include that there are a lot of good features. The fact that they work seamlessly and have a lot of good usability for us means they're user-friendly.

        The specific results or improvements that my end users have experienced with Dell Business Laptops include faster login sessions and being more responsive when they're in a session. It's not laggy or slow, so they just have good speeds.

        What needs improvement?

        I don't really see that Dell Business Laptops need too much improvement, especially because they do what we need them to do. They're perfect for how they are, but perhaps more robust internal parts for better computing speeds would be beneficial. For what we ask them to do, they're perfect.

        For how long have I used the solution?

        Our organization has been using Dell Business Laptops pretty much the entire time. Since it's the government, we switch between Dell and HP, but we're always doing cycles every two to three years.

        What do I think about the stability of the solution?

        I don't do as much of the security work, but I can share that we haven't had any problems with the security features of Dell Business Laptops when we have to do patches or maintain any kind of updates. With the government, we have to do different task orders and things that force us to make sure updates are on the machines, and we've never had a problem with them.

        How are customer service and support?

        Dell Business Laptops have supported our government organization and hybrid workforce. We usually have a contract with them for any kind of support we need. There's a contact number, and they've always been helpful whenever we need anything. If there's anything that's broken or not working, they get right on it, and they are usually fast and professional. It's good.

        Which other solutions did I evaluate?

        We considered HP, who had their own versions, and Lenovo as well.

        What other advice do I have?

        If I were recommending Dell Business Laptops to a peer, I would tell them we've had great success with them in everything we've had to do, and they've been helpful for all of our missions.

        I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet the same thing. We haven't gone wrong with them yet, so we keep utilizing them because they're very reliable and effective.

        I rate Dell Business Laptops overall a 10 on a scale of one to ten, with one being worst and ten being best. I want to give additional feedback that they should keep making good products because they're doing good.

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: May 24, 2026
        Flag as inappropriate
        PeerSpot user
        Service Manager at a outsourcing company with 1,001-5,000 employees
        Real User
        Top 5Leaderboard
        May 20, 2026
        Modern laptops have empowered my team to run parallel AI projects and boost productivity
        Pros and Cons
        • "With Dell Business Laptops, these barriers disappeared overnight, allowing them to work on their own AI models efficiently."
        • "I was amazed to see when I distributed the laptops that the initial reaction was that they were heavy, but once users started using the built-in GPUs, they became fascinated with running three AI models in parallel without any hiccup, and the battery life holds for hours, resulting in extreme user satisfaction with the hardware."

        What is our primary use case?

        Dell Business Laptops includes two flavors: ones with the full-fledged GPU, which I purchased for colleagues who are really working on AI models and training, and the other model with the processor add-on that is optimized for Copilot applications, which are more adapted to people working on desktop applications.

        Throughout my group, which consists of more than 20 people, we have just these two models of Dell Business Laptops: the Dell Pro for the power users, purchased last year, and all the other laptops are XPS models we bought over the last five years, with a typical renewal cycle of five to six years for all the laptops we use.

        How has it helped my organization?

        Dell Business Laptops have significantly supported our hybrid workforce since we purchased them. I was amazed to see when I distributed the laptops that the initial reaction was that they were heavy, but once users started using the built-in GPUs, they became fascinated with running three AI models in parallel without any hiccup, and the battery life holds for hours, resulting in extreme user satisfaction with the hardware.

        My end users, the colleagues in my group, are now actively exploring the possibility of using AI models in our daily workflow, which had previously been a challenge due to lack of access to necessary hardware. With Dell Business Laptops, these barriers disappeared overnight, allowing them to work on their own AI models efficiently.

        While I do not have measurable scores or numbers, user satisfaction has greatly improved, as feedback indicates that those who struggled for months to access resources are now accomplishing their tasks. Within three weeks of receiving the laptops, they report being finished with their projects, highlighting the satisfaction stemming from the availability of GPU resources.

        What is most valuable?

        One of the most valuable features of Dell Business Laptops is the SupportAssist package, which allows us to stay on top of all driver versions and firmware updates, crucial for enabling new features on GPU compute and BIOS settings, important for my teams working on AI systems.

        Regarding the security features of Dell Business Laptops, the only one I can mention is the fingerprint sensor, which I think is not very relevant for us, as the camera face recognition is part of Windows.

        I recommend Dell Business Laptops and would suggest considering the XPS and Dell Pro lines for business applications. While I have the Inspiron series at home, they are not relevant to this discussion. I affirm that Dell Business Laptops are solid and rugged, with excellent battery life and keyboards, making them comfortable to use with adjustable screen angles.

        What needs improvement?

        I have no ideas for how Dell Business Laptops can be improved, as this is exactly why I buy them.

        For how long have I used the solution?

        I have been working in data center management since the year 2001, which is now a quarter of a century.

        What do I think about the stability of the solution?

        We only had one failure with a motherboard that was replaced within two days, unlike other brands where we often face compatibility issues and missing drivers.

        How are customer service and support?

        When we chose Dell Business Laptops, we addressed two needs. We have hundreds of Dell servers, storage, and networking already, building a good relationship with the vendor, and an important point for the decision to purchase Dell laptops is the support we get, extending our ProSupport to desktop hardware, screens, keyboards, and laptops, which keeps people working throughout the day.

        What's my experience with pricing, setup cost, and licensing?

        A top priority for selecting laptops, including Dell Business Laptops, is the price, especially as we are on tight budgets. However, since we keep them for five years for compute hardware, quality, durability, support, and the quality of the image also matter significantly.

        In terms of pricing, we find Dell Business Laptops extremely competitive for the power and features they provide compared to other brands. Although the Dell Pro laptops are on the higher end, performance-wise and feature-wise, they are well worth the investment.

        Which other solutions did I evaluate?

        At CERN, we have several other brands of laptops available because our central purchasing department sets up frame contracts with different vendors, but we choose Dell Business Laptops because for the last 15 years, everything works seamlessly on Dell hardware.

        What other advice do I have?

        For other IT leaders considering Dell for their commercial fleet, my advice is to evaluate more than just the cost of hardware. Focus on user experience, support load, and hardware durability to determine how often you need to repair something and the availability of spare parts, as total cost of ownership does not capture these aspects.

        To sum up my overall experience with Dell Business Laptops, I would say they offer durable hardware with a long lifetime that ensures continued user satisfaction for years to come. I would rate this review a 9 out of 10.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: May 20, 2026
        Flag as inappropriate
        PeerSpot user
        Yahir Rojas - PeerSpot reviewer
        Manager at a educational organization with 501-1,000 employees
        Real User
        Sep 25, 2026
        Fast performance has captured studio ideas instantly and supports complex music projects
        Pros and Cons
        • "Since I started using Dell Business Laptops, I have tried other machines, and honestly this one surprised me."

          What is our primary use case?

          I currently have a music studio where I manage it and mainly distribute what would be the artists' music, essentially serving as the manager.

          I mainly use Dell Business Laptops for automated loads and music production, taking advantage of the resources they offer.

          I use Dell Business Laptops every day, and especially when I turn the equipment on, it starts up rapidly without wasting time opening projects or programs, which is quite useful because as artists, musicians, and producers, we have ideas and need to capture them quickly. I always carry it with me, and it goes with me everywhere.

          What is most valuable?

          Dell Business Laptops offer very good performance, especially when loading a lot of sounds and heavy projects; the RAM that they offer is really good. I use a program called FL Studio, which is complex at a technical level for music production, and it helps me to get benefits that other computers did not offer me. I previously had an Acer with a Ryzen 7 processor, and honestly, it left much to be desired because even though the project did not reach very high CPU usage, the memory was completely full. However, with this upgrade to Dell Business Laptops, the truth is that it gives me power and exceptional performance.

          The best features that Dell Business Laptops offer are mainly the price and the performance.

          I find the performance of Dell Business Laptops far superior and honestly it is a very admirable technological advancement. When talking about performance, I am referring to the processor, which is super fast, does not freeze, and does not fail, and when it comes to loading heavy projects, I have no problem.

          The screen of Dell Business Laptops is a valuable feature due to its resolution and compactness. I really appreciate the resolution of Dell Business Laptops screen, and more than anything, it is quite compact.

          What needs improvement?

          Personally, I do not think Dell Business Laptops need improvement; it is something excellent and competitive compared to other machines, and I am satisfied.

          I suggest improving the interface of Dell Business Laptops, meaning that it would be great if the system showed itself clearly, immediately indicating that it is a Dell.

          For how long have I used the solution?

          I have only had Dell Business Laptops for a few months, about six months, even though I already knew the brand.

          What do I think about the stability of the solution?

          I find Dell Business Laptops stable and optimized in their daily operation.

          What do I think about the scalability of the solution?

          If I need more machines in the future for my studio, I would again choose Dell Business Laptops, as I remember starting music production on an older Dell desktop that was surprisingly fast for its time.

          How are customer service and support?

          I find Dell Business Laptops support excellent, but I have not needed to use it because the machine has not failed me.

          I have not had to use Dell customer support, but I hope it meets my expectations for friendly and efficient service; fortunately, I have not needed it.

          Which solution did I use previously and why did I switch?

          Before choosing Dell Business Laptops, I evaluated options based on internet searches, experience, and reviews from others, and I concluded that this machine is better for me.

          How was the initial setup?

          I describe the experience regarding the price of Dell Business Laptops as really good; I purchased it in a department store where the pricing seemed excellent.

          What was our ROI?

          I see a return on investment since acquiring Dell Business Laptops, as the price was great and accessibly priced, resulting in incredible returns, making me consider buying future models as they come out.

          Which other solutions did I evaluate?

          I chose Dell Business Laptops because my main challenge was finding a brand that offers 16 GB of RAM with a good Intel processor, optimally meeting my expectations compared to other brands.

          My decision to go for Dell was influenced greatly by the competitive advertising and pricing, which fit well within my budget.

          What other advice do I have?

          Since I started using Dell Business Laptops, I have tried other machines, and honestly this one surprised me. I often recommend it to friends when they ask what computer to buy, and I suggest the same machine that I have.

          This improvement would be more personal because with clients, you aim for the speed of having projects ready. Dell Business Laptops do not limit you in terms of taking a long time to deliver projects because they are very fast, eliminating worries about crashes or the computer not handling tasks.

          For my music studio, my priorities when selecting laptops are RAM, storage, the processor, and whether it has a mechanical drive or a solid-state drive; these are crucial to my expectations and needs, which are fully met.

          The security features that Dell Business Laptops offers do meet my studio's needs, as I am 100% satisfied with the computer being accessible only by me.

          A particularly useful security feature in my daily work is the daily password that protects my Dell Business Laptops.

          I do not need to suggest other security features at this time; I need to keep working with it before suggesting additional features.

          I notice significant productivity improvements since using Dell Business Laptops, which responds quickly and turns on right away, allowing me to capture ideas before they slip away.

          If I need more machines in the future for my studio, I would again choose Dell Business Laptops, as I remember starting music production on an older Dell desktop that was surprisingly fast for its time.

          My advice for other music studios or professionals considering Dell Business Laptops would be to ensure it meets their needs by testing processing speed, reliability, and overall efficiency in music production tasks, since I have influenced many people to acquire this machine based on my positive experience. My overall rating of this product is 9 out of 10.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: Sep 25, 2026
          Flag as inappropriate
          PeerSpot user
          Principal industry engineer at a manufacturing company with 10,001+ employees
          Real User
          Top 20
          Sep 9, 2026
          Daily work has been streamlined and secure collaboration supports hybrid factory operations
          Pros and Cons
          • "I have had a good experience with Dell Business Laptops for 10 years, so it gives overall satisfaction for us as a business user."
          • "I think Dell Business Laptops still have some room for improvement from a cost perspective."

          What is our primary use case?

          I use Dell Business Laptops for daily routine tasks, and I also work on some business system theory and office applications.

          We are using Dell Business Laptops in our factory, for example, for the MES system.

          Since we are using Dell Business Laptops in our office on a daily basis, they are integral to our operations.

          We are currently using Dell Business Laptops in a hybrid cloud setup.

          What is most valuable?

          I think the best features of Dell Business Laptops are that they are durable and can meet office environment requirements, so we can use them without any issues.

          Dell Business Laptops can be used in any kind of application or solution, and the driver is easy to install.

          Dell has support across the office, and we can call the service provider to come fix and repair our laptop within hours, which gives us very quick response times.

          I notice less downtime for our team.

          Dell Business Laptops have a hardware platform and software application that can secure governance and security to meet business user requirements.

          We exchange our laptops every four years, so Dell offers better corporate prices for the corporation.

          They provide a better AI platform for us to develop AI code.

          They have a lower cost compared to some of the biggest brands.

          What needs improvement?

          I think Dell Business Laptops still have some room for improvement from a cost perspective.

          Time saving is more important for us.

          For how long have I used the solution?

          I have been working in my current field for nine months.

          What do I think about the stability of the solution?

          I think Dell Business Laptops have fewer issues compared to other brands, and there is a quick response time for repairs, which gives us a better selection compared to other brands.

          What do I think about the scalability of the solution?

          Dell Business Laptops are easy to scale to other kinds of business needs.

          How are customer service and support?

          Customer service is good and responds within 24 hours.

          Which solution did I use previously and why did I switch?

          We do not use any other solution.

          How was the initial setup?

          With the corporate decision to define Dell Business Laptops as our business laptop, I think they are more durable and also easy to deploy, and there is a better, faster service provider in terms of criteria.

          What about the implementation team?

          We have direct contact with Dell sales personnel, and we have a corporate team and account to purchase our Dell Business Laptops.

          What was our ROI?

          I have had a good experience with Dell Business Laptops for 10 years, so it gives overall satisfaction for us as a business user. I would say the return on investment is good.

          What's my experience with pricing, setup cost, and licensing?

          Our top priorities when selecting laptops for our organization are that they are durable and cost-competitive, and that is our selection criteria for our new laptops.

          Which other solutions did I evaluate?

          We also evaluated other laptop brands, and Lenovo was part of our consideration.

          What other advice do I have?

          You could offer a lower-cost version for some basic business users.

          I think you need to find the right laptop model for different users because some of them are developers who need high-end laptops, but some users only use it for business systems, like MES, so they only need a lower grade of laptop.

          Dell provides different kinds of security protocols to access the laptop, so it is better to use.

          Users should look for the laptop model they need in terms of the technology required.

          I would rate this product a 9 out of 10 overall.

          Which deployment model are you using for this solution?

          Hybrid Cloud

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: Sep 9, 2026
          Flag as inappropriate
          PeerSpot user
          Cyber Defense & Incident Response Lead at a financial services firm with 11-50 employees
          Real User
          Top 20
          Sep 9, 2026
          Reliable laptops have boosted secure collaboration, supported backups, and improved ROI
          Pros and Cons
          • "My experience with Dell Business Laptops is good, emphasizing user experience, strong security, and comfort with high-end applications, all of which drive productivity and support the organization for the long term."
          • "There are areas for improvement in Dell Business Laptops, and I believe the team is already working on enhancements with AI capabilities."

          What is our primary use case?

          I have been using Dell Business Laptops for many years, and in both my previous and current organizations, Dell Business Laptops have been the standard choice. In my current organization, we have been using Dell Business Laptops for four years.

          The main use case for Dell Business Laptops at my current organization is that our end user laptops have been provided for operational purposes, and when it comes to backup, we rely on Dell Business Laptops for reliable protection.

          My team uses Dell Business Laptops day-to-day for the operational activities performed by the operations team, end users, and developers.

          One unique aspect of how Dell Business Laptops are used in my organization is that we sync Dell Business Laptop data with our backup tool, which is helpful for data retrieval.

          What is most valuable?

          The best features of Dell Business Laptops include speed, and we are not experiencing hard drive or heat issues during operational use. The speed helps with running applications that require larger capacity.

          The speed and support features of Dell Business Laptops have enabled my team to successfully test an application that requires larger capacity. When we used Dell Business Laptops, the process became easier during the proof of concept phase of the project.

          Dell Business Laptops have positively impacted my organization overall with very good collaboration, and we are satisfied with the support for Microsoft applications. I would rate Dell Business Laptops an eight out of ten.

          Collaboration has improved significantly, with specific outcomes including the ease of accessing SMB traffic and servers, as well as the robust encryption capabilities of Dell Business Laptops.

          Dell Business Laptops are stable and offer good scalability.

          What needs improvement?

          There are areas for improvement in Dell Business Laptops, and I believe the team is already working on enhancements with AI capabilities. I hope to see built-in features for AI by next year.

          Regarding improvements needed for Dell Business Laptops, one specific change I wish to see is increased RAM running capacity alongside built-in AI capabilities. I hope the inclusion of AI will not reduce speed.

          Dell Business Laptops could be improved by incorporating more AI capabilities while maintaining process speed for high-end applications.

          Currently, there are no additional improvements needed for Dell Business Laptops from my perspective.

          For how long have I used the solution?

          I have been working in my current field for almost twelve years, and I have been using Dell Business Laptops in my current organization for four years.

          What do I think about the stability of the solution?

          Dell Business Laptops are stable.

          What do I think about the scalability of the solution?

          The scalability of Dell Business Laptops is good.

          How are customer service and support?

          Customer support for Dell Business Laptops is very good, with service provided even for remote employees, which is a positive aspect.

          Which solution did I use previously and why did I switch?

          We have been using Dell exclusively and have not switched solutions.

          How was the initial setup?

          My experience with pricing, setup cost, and licensing for Dell Business Laptops has been good. We found Dell Business Laptops not very expensive compared to competitors and had a positive experience with licensing.

          What was our ROI?

          Dell Business Laptops have improved my company's ROI by increasing application compatibility.

          Dell Business Laptops have positively impacted my company's bottom line through longer hardware life, leading to financial savings.

          Dell Business Laptops have positively impacted my IT support efficiency by contributing to the longevity of laptop use by end users, which helps with cost and ROI.

          I have seen a return on investment with Dell Business Laptops, marked by good time savings due to reduced end-user ticket issues, allowing us to allocate resources to other tasks.

          What's my experience with pricing, setup cost, and licensing?

          My experience with pricing, setup cost, and licensing for Dell Business Laptops has been good. We found Dell Business Laptops not very expensive compared to competitors and had a positive experience with licensing.

          Which other solutions did I evaluate?

          Lenovo was evaluated before choosing Dell Business Laptops, but we ultimately went with Dell.

          What other advice do I have?

          Since deploying Dell Business Laptops, I have seen good user satisfaction scores.

          If I were recommending Dell Business Laptops to a peer, I would highlight the user experience and the important aspect of security.

          My experience with Dell Business Laptops is good, emphasizing user experience, strong security, and comfort with high-end applications, all of which drive productivity and support the organization for the long term.

          Dell Business Laptops have supported my organization's hybrid workforce by providing good connectivity, especially with VPNs.

          When selecting laptops for my organization, user experience is the top priority, along with compatibility with the applications we use.

          When I chose Dell Business Laptops, I was addressing the challenge of providing a good user experience, as we have many applications that require compatibility on both lower and higher-end systems.

          I chose Dell Business Laptops over other brands primarily due to better data encryption, speed, and reliability.

          Dell Business Laptops' compatibility with our applications is an additional advantage.

          The security features of Dell Business Laptops align very well with my organization's needs, particularly the robust security provided by encryption, which is a major aspect we find helpful.

          My advice for others looking into using Dell Business Laptops is that they are reliable, secure, and provide good ROI. I would rate my overall experience with Dell Business Laptops a nine out of ten.

          Which deployment model are you using for this solution?

          Private Cloud

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: Sep 9, 2026
          Flag as inappropriate
          PeerSpot user
          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
          Updated: September 2026
          Product Categories
          Business Laptops
          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.