Dell Business Laptops Reviews

When we chose Dell Business Laptops for our organization, we were trying to address the need to have an enterprise level kind of configuration scale and maintenance.

From a technical standpoint, as we begin to invest more from an AI perspective, we are looking for additional performance capabilities to support any AI workload that we want to put on them, especially as we are doing more development with agents, and we want to make sure our teams have the best tools available for that.

Our top priorities when selecting laptops for our organization are to make sure that we have a smooth onboarding experience, and now with new AI type of tools, we want to ensure that we are effectively communicating and setting up how they should be secure and how our department should use them.

Dell Business Laptops support our organization's hybrid workforce because hybrid is important to us; we are global, and we need to travel, so the flexibility of the form factor makes it easy and helps us support that model, and having different performance options means that we can scale to what individual needs are.

Since switching to Dell Business Laptops, the specific results or improvements our end users have experienced include, especially from an IT organization standpoint, consistency; many threats have to be dealt with from a cyber standpoint, onboarding, outboarding, and more, so being able to have a common set of tooling and a common set of hardware that you could trust and depend on is what is important.

In terms of how Dell Business Laptops can be improved, there is constantly a lot of change going on in the industry, so it is about staying on top of that, which I know Dell is making the investments in doing everything from an AI standpoint, and it will be from that aspect of it, just making sure that the flexibility is being designed so those types of tooling can be adopted quickly.

Our organization has been using Dell Business Laptops for around fifteen years.

We chose Dell Business Laptops over other brands we were considering because of a strong partnership with Dell, and we also utilize Dell from our business standpoint and from our OEM agreement, so we support our partners.

If I were given advice to share to a peer that is considering Dell Business Laptops, the strongest thing I would say is that we have not had any issues with them.

At this time, I do not know which models we are using, but we use a full fleet of a bunch of them.

I would give this review a rating of 9.

My main use case for Dell Business Laptops in my organization is for any employee. We used to only give laptops to employees who traveled and desktops to remote employees, but employees loved the laptops so much with the mobility that it is the only thing we issue now.

A quick specific example of how someone in my company uses Dell Business Laptops day-to-day is that people here use them to take calls, handle anything in their workflow, check emails, and take meetings. I use mine to run scripts, connect to people's devices, and help troubleshoot.

The best features Dell Business Laptops offers are the build quality, the keyboard backlighting, and the reliability. They look good. I think Dell makes the best looking laptops apart from Apple.

Dell Business Laptops have definitely made people more productive in my organization. They have helped us save money by not having to replace people's devices as much.

When I say people are more productive, I can say we have definitely saved upwards of fifty thousand dollars.

The specific results or improvements my end users have experienced since switching to these Dell laptops include more productivity, better battery life, cooler computers, and quicker computers.

The only thing I would improve on Dell Business Laptops is that the casing is very easy to scratch, particularly on the Latitude ones and the Pros. I would suggest adding a thick cover or a coating that is resistant to scratching.

I have been working in my current field for two and a half years.

I want to add that we have been using Dell Business Laptops since I started working here. The company we merged with used HP laptops, and I noticed that Dell Business Laptops had much better longevity than the HPs did. The difference was night and day.

I chose Dell over the other brands I was considering because I was familiar with them.

The only advice I would give to others looking into using Dell Business Laptops is that it is a good switch and they should move forward.

Dell Business Laptops are deployed in my organization on-premises as physical equipment on site.

I purchased Dell Business Laptops through another vendor.

I can share that the security features of Dell Business Laptops are very secure and do enough for our organization.

The keyboard backlighting does not really make a difference in my workflow, but it makes typing more engaging and makes work a little less boring.

I rate Dell Business Laptops a nine because they are good.

On-premises

My main use case for Dell Business Laptops is employee usage, web calls, email, and basic business applications.

My team is IT, so we use Dell Business Laptops mostly for IT usage, whether that's logging into specific MDM or patch management systems or troubleshooting users' computers.

We also use Dell Business Laptops for video calls, so using the webcam as a main function as well as external monitors.

The best features Dell Business Laptops offer are toughness, rigidity, long-lasting durability, and I appreciate the touch screen.

These features help my team in day-to-day work because we don't have to replace devices as often since they last longer. The touch screen is always a nice way to provide input on the computer instead of relying on the touchpad or the mouse and keyboard.

Dell Business Laptops have positively impacted my organization as they give us a consistent laptop for people that work in the company. I can always go to Dell and expect to get a certain product for good pricing directly through the Premier page. That consistency and pricing have benefited my team and organization by making it easy to budget replacements and purchase new computers for either new hires or for replacing devices.

The fingerprint reader should work better than it currently does; it's constantly having to remap a finger or simply doesn't work. I also believe that the webcam should be higher quality by now.

Dell Business Laptops can be improved by increasing the accuracy of the fingerprint reader, increasing the quality of the webcam, and creating a more lightweight footprint or a more aluminum-based footprint, similar to the new XPS line that you offer.

I have been using Dell Business Laptops for over 10 years.

Dell Business Laptops are stable.

Dell Business Laptop's scalability is fine; we have no issues with the units we have and I'm confident we'll still be able to purchase them in the future.

The customer support is great; it's easy to get a hold of and easy to replace devices or get them fixed.

I would rate the customer support a nine on a scale of one to ten.

I have always used Dell; I did not previously use a different solution.

I describe the ease of integrating Dell Business Laptops with my existing IT infrastructure as the same. We've been using Dell laptops and Dell computers for a very long time now, so there's really not an issue adding them into the work environment.

Dell Business Laptops allow for easy management by IT staff. There's nothing specific because the MDM manages all the settings, permissions, and policies on the computers. Really, it's more of the operating system that allows for this integration, not so much the laptop itself.

I don't think I have seen a return on investment.

My experience with pricing, setup cost, and licensing is fine; there's an increase in the pricing, but that has nothing to do with Dell specifically. That's more of the market and the costs and the AI creation that's happening.

I evaluated Lenovo and HP before choosing Dell Business Laptops.

I would rate Dell Business Laptops a nine on a scale of one to ten.

I choose a nine because nothing is perfect. There's always room for improvements, but overall, it's a good product that does exactly what it's expected to do.

My advice to others looking into using Dell Business Laptops is that Dell has been around for a really long time. They're a trusted creator of computers and I think their support is equally satisfying. My overall review rating for Dell Business Laptops is nine.

On-premises

My top priorities when selecting laptops for my organization are performance and cost. When we chose those laptops, we were trying to address a refresh.

The features I have found most valuable in Dell Business Laptops include the battery being excellent, lasting a long time, and being very quick to charge. Since we deployed Dell Business Laptops, there has been a reduction in service test tickets by having a newer, better laptop for the team.

The specific results or improvements my end users experience in switching to Dell Business Laptops are having a lighter, more robust device. Dell Business Laptops have supported my organization's hybrid workflows excellently, as it is a perfect device.

I think a way Dell Business Laptops can be improved is by working on the battery life, which is really important for a mobile device.

My organization has been using Dell Business Laptops for approximately five years.

I think the Dell Business Laptops model we are currently using is called the XPS. My thoughts on the security features of Dell Business Laptops align very well with my organization's needs; they are very simple to configure and manage, so I am very happy and find them user-friendly.

If I recommend Dell Business Laptops to a peer, I would say the reliability, the usability, and their overall cost are key strengths. I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops to definitely test them, look at them, and make sure they fit your user requirements.

In just a few sentences, I would sum up my experience with Dell Business Laptops as being very happy, overall a good solid device that lasts a long time when not plugged in and is easy to use on the road. I would rate my overall experience with this product an eight.

Hybrid Cloud

Other

My main use case for Dell Business Laptops is business use.

A quick specific example of how my team and I typically use Dell Business Laptops in our day-to-day work is casting onto a larger screen.

The casting setup is for visitation.

In my context, visitation involves meeting with members and virtual meetings.

The best features Dell Business Laptops offer in my experience are the thin computer and its durability.

The thin design and durability have made it easier to travel with.

Dell Business Laptops have positively impacted my organization through the reliability of the laptop.

It has reduced downtime and made my work more efficient.

Dell Business Laptops could be improved by focusing on the keyboard and creating a lighter and thinner laptop.

There should be more ports of both sizes, the micro and the USB.

Dell Business Laptops are stable.

The scalability of Dell Business Laptops is average.

Their customer support is very good.

I did not previously use a different solution.

I would describe the ease of integrating Dell Business Laptops with my existing IT infrastructure as pretty simple.

My company does not have a business relationship with Dell other than being a customer.

I have seen a return on investment because I have saved time.

My experience with pricing, setup cost, and licensing is that pricing is higher than average.

Before choosing Dell Business Laptops, I evaluated other options such as HP and Lenovo.

My advice to others looking into using Dell Business Laptops is to stick with the Latitude because of its durability.

On-premises

My main use case for Dell Enterprise Desktops and Laptops has been day-to-day working. Since the COVID pandemic, we have been working on a digital workspace project, which involves consolidating various use cases. As a result, laptops have become the primary edge component we're using instead of desktops. This allows people to be mobile. 

Outside of that, I was providing on-call tech support in my previous role until very recently, so it's all about being mobile, even at this stage. As a data center manager, I spend most of my time in our head office, working from home, or remotely in our colocation data centers.

The mobility aspect is crucial for my role, as I need to work from various locations including our head office, home, and colo data centers remotely. 

The hardware is specifically chosen for data center work, and everything is centralized. We're getting good value from our contract, particularly since COVID and hybrid working. 

We have seen significant benefits from that contract, especially with the changes in the world over the last two or three years. I was involved in the project to move away from desktops. Now there are only a fraction of the desktops compared to what we had five years ago; it's all laptops.

In terms of improvements for this model of laptop, the previous Dell Enterprise Desktops and Laptops I had had a battery that was not great at all, however, the latest version we've got has a battery that is actually quite good. 

The more you can get out of your battery, the better, especially since I'm moving around so much and sometimes might forget my power cord. So the longer battery life is essential. Even when I'm in the office, I would be moving from meeting room to meeting room, and every now and again I'd forget to charge at lunchtime.

I have been using Dell Enterprise Desktops and Laptops for just about a year, however, I have been with the company for 21 years.

In terms of the stability and reliability of Dell Enterprise Desktops and Laptops, we automate our patching process. There was a recent issue with a Windows patch, but that isn't necessarily just related to Dell Enterprise Desktops and Laptops; it's around the patching process. I've seen a couple of crashes recently; however, that's due to a patch that got fixed later. Other than that, I haven't experienced any problems.

Dell Enterprise Desktops and Laptops scale well with the growing needs of our organization. We have an age profile with a huge number of people retiring while new ones come in, as well as the expansion of our organization and digitalizing our processes. This growth, especially in cybersecurity, has completely changed over the last three years, and we are expanding on two fronts, which gives us the capability we need.

I've worked with Dell support primarily on the PowerEdge side. I engage with colleagues for support inquiries, but not on the laptop side. I log into premium pages to check our orders and their status. For support, we have another managed service. Recently, we sought a specific answer about managing our power and removing a vulnerability, which took some time to resolve. 

If I would rate Dell support on a scale of one to ten, I would definitely place them at a nine. I rarely give a 10 to anybody.

Positive

We haven't considered other laptops before going with Dell Enterprise Desktops and Laptops since we're a public utility with a strict tendering process. It goes without a tender, and we have requirements that are based on financials and needs, which are very transparent, and whoever meets those wins.

I haven't seen money savings specifically. That said, I notice the value in being mobile and having hybrid working capabilities to go green. We had different hardware requirements depending on user roles, allowing me to adapt. Even when we have new joiners, the onboarding process of getting laptops out to them in a timely manner and automating the build has saved time. Just from the mobility aspect, people working this way these days is crucial for staff retention; being stuck at a desktop or a specific location has seen big changes in the last five years.

Regarding pricing, that falls under the contract that I own for Dell Enterprise Desktops and Laptops. I got the hardware specific for the data center, however, everything is centralized. We're getting good value from that, particularly since COVID and hybrid working. We have seen good value from that contract especially with the changes in the world over the last two or three years.

I don't know which other solutions applied for tender, and I was not involved in that process.

I couldn't tell you the exact model of Dell Enterprise Desktops and Laptops I'm using. Its age is probably three to four years old, and I just recently upgraded from Windows 10 to Windows 11. I have plenty of RAM to do that, so it's not that old. At this stage, I've been using Dell Enterprise Desktops and Laptops for probably 17 to 18 years.

I typically would not use the peripherals such as keyboards or mice. I work directly on it, which I prefer because of the mobility it provides to move around to various areas in conjunction with my phone. Even in our data centers, we actually have our WiFi enabled in locations as well, so I'm not hot-spotting. The main thing is just to be mobile and that more so than anything else.

One of the desks here today mentioned that the latest versions of Dell Enterprise Desktops and Laptops are more efficient, even though the fan can get a bit noisy. They've said the latest versions have addressed that issue, so it's good to hear that improvements have been made.

I rate Dell Enterprise Desktops and Laptops a nine out of ten.

Hybrid Cloud

Other

Our main use cases for Dell Enterprise Laptops involve remote work from home users and conferences. I do a lot of conferences, so we need something lightweight. When I'm home, we need the Pro Max because I need the horsepower. That's why we have both.

The feature of Dell Enterprise Laptops that I like the most is that it just works. It never fails yet.

This benefits my company at the end of the day because we were an HP shop before at the company where I'm working now. Dell really is a very good product. In terms of support, it's top-notch. That's why I went with Dell.

I do use Dell Enterprise Laptops with an Intel CPU inside. I think the Intel CPU is the 7 Pro.

The Intel processor handles my workloads well compared to what I expected. Our laptops sometimes have test machines like VMware Workstation, so it never slows down. It's pretty good, and it does all the work that we have to do every day.

Improvements related to the Intel processor in Dell Enterprise Laptops have been improving every year. Nothing really needs to change; they just need to continue what they're doing and keep improving.

To improve Dell Enterprise Laptops, I suggest maximizing everything, as now everything is mostly touchscreen. If they can make Pro Maxes thinner, that would be great. I know they're heavy, but I don't know how that's going to work with the actual parts that are moving. Making it more lightweight would be beneficial, but it's going to be tough.

I have been working in my current field, my main area of expertise, for 13 years.

The stability and reliability of Dell Enterprise Laptops are proven by the fact that I drop my Dell multiple times. I go to data centers and drop them, and they still work. If I get a cracked screen or something happens with my pixel, I call them. It's under warranty. We have a great warranty. Sometimes they replace the full laptop, and sometimes just the part. They will actually ask me which part I want—do I want the laptop or do I want the actual screen to be replaced? That's pretty cool.

Scalability with Dell Enterprise Laptops scales pretty well. We have multiple Dell models, including the Pro, the Pro Max, and other Dell laptops that we're using. It's on a per-user basis, and we have a specific laptop per user. We haven't had any complaints other than about the weight of the Pro Max. Everything else is good.

I rate Dell customer service five out of five. I've worked with Cisco UCSs, HP, HP Superdomes, and Lenovos. Dell's support is amazing, 10 out of 10.

Positive

Before Dell, we were using HP for laptops.

The deployment in Dell Enterprise Laptops is very smooth. They come out of the box and tie in with our licensing. With Microsoft, it's just out of the box. If we need to join it to the domain, it gives our group policy that we need.

I can't answer whether I have seen any return on investment when using these laptops because I don't work on the financial side of things. The fulfilling thing is it's Dell Enterprise Laptops. If you give them your express service code, they help you right away. If you're on the plan, they can connect right away and help you out. I haven't really had any bad experiences with any Dell Enterprise Laptops that I've owned for the 13 years I've been working in the IT field.

My experience with pricing, setup cost, and licensing is that the pricing is great. We have great Dell reps, and they work with our VARs. We can't complain because if there's another technology they want to come in, the pricing itself will win you right away.

I did consider other laptops before choosing Dell Enterprise, specifically Microsoft Surface Pro.

What happened was that it was flimsy. We had a few test laptops, a couple of Surface 2 and Surface 3 that just blue-screened. It's great that you can detach them and attach them, but it's not as good as Dell Enterprise Laptops.

The reason we are staying with Dell Enterprise Laptops is the support. The support with Dell Enterprise Laptops is just night and day. I've also used HP in a different company, and it's so different. Dell just jumps on right away, helps you out, and the technology never fails. If you have ProSupport, they send you the part the same day, and that's a big win for us. We're in healthcare, so each minute counts for us.

The advice I would give to other companies that are considering getting Dell Enterprise Laptops is that I know some of you are used to other technologies, but give Dell a chance and give it a good test. Talk to their support. You will fall in love with Dell Enterprise Laptops. Talk to your Dell rep and your VARs; they're probably going to help you with prices. I rate this product 10 out of 10.

I generally use XPS laptops and I appreciate them because they simply work. Throughout my career with Dell Business Laptops, I have worked with them extensively, mostly with Windows and some Linux depending on where I am and what I am working on at the time. I have encountered issues, just as every vendor and every product does, but I appreciate the fact that when I have problems with Dell Business Laptops, I provide the service tag and the issue is resolved and taken care of.

I find the hardware features generally the most valuable, including performance and power as well as battery life. Dell Business Laptops have supported my organization's hybrid workforce effectively because I can work from home, go to the office, and simply plug my laptop into the base station if needed. Everything works seamlessly and simply.

I suspect the manageability aspects made Dell Business Laptops the most valuable for the organization, and for my team, the fact that virtually any software we want works, coupled with strong performance, good battery life, and portability has impacted us significantly.

I want more battery life and I want Dell Business Laptops to be lighter while still maintaining durability in the next release.

I have been working in my current field for approximately 25 years, and the number of years I have been working in my main area of expertise is that same amount.

My top priorities when selecting laptops for my organization generally include convenience, durability, portability so weight, and battery life. I think the nice thing about the security features of Dell Business Laptops is that I generally do not have to think about it. I find that it is difficult to compare the specific results or improvements my end users experience since switching to Dell Business Laptops because every vendor has their advantages, but what I am generally looking for is that my XPS meets those needs.

I would rate Dell Business Laptops an eight or nine out of ten overall because it is difficult for me to achieve a perfect ten, but generally if I have a problem, it is seamless to get it taken care of. If I were recommending Dell Business Laptops to a peer, I would suggest putting them next to each other and starting to type because half of them will give the answer with the keyboard sinking into the laptop. I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet to go out and check the ecosystem, and as long as Dell stays competitive, I think it will speak for itself when putting them next to each other and starting to work on them. My overall review rating for Dell Business Laptops is eight out of ten.

Hybrid Cloud

The main use cases for Dell Enterprise Laptops in my company include Excel, browsing, applications, and WMS software, which represent most of our use cases.

RAM is the most important feature, along with the CPU, especially because in Excel we use a lot of reporting which makes a connection to the database of the WMS software, requiring a lot of CPU power and RAM power.

We use Intel inside, but the newest models have AMD. The older generation, the 5500 Latitude, has Intel i5 and i7 processors, while the newer models, the 16 Plus, have AMD CPUs. I think the Intel processors handle my workloads the same as AMD.

The only thing we notice is that Intel is more expensive; however, it has more business-related integrations, which AMD doesn't have. Since our company doesn't use those integrations, that's why we chose AMD for the new chips.

If Intel can lower the price, it would be an improvement; for the rest, I don't see any improvements. As far as I know, Intel is the market leader in CPUs, but in terms of price-quality, I think that AMD is a little better. The quality I refer to is the price-quality ratio.

For Dell Enterprise Laptops, it seems fine, and we don't have any adjustments needed. It would come in handy to have a better quality webcam, as it's not bad but not the greatest.

It's not the greatest in sharpness; it's a little pixelated sometimes. For personal use, I also have a MacBook, and in that, you have a 1080p webcam and you definitely see the difference. So that could be better.

I have been using Dell Enterprise Laptops for probably two years.

I assess the stability and reliability of Dell Enterprise Laptops as good.

They work when you need them, and there's not a lot of crashes. With HP, we had instances where we would buy 100 of the same laptops with identical installations, and yet one or two would act weird for no apparent reason. With the new Dells, I don't have that issue yet; we haven't encountered troubles like that. The only issue we've noticed is that we have a Dell Enterprise Laptop connected to two Dell screens, but one of the screens, which is also a dock, sometimes goes black for about two seconds when plugged in, turning back on again without any cable interference. Multiple users have experienced this, which is unusual.

It's hard to say, but with future needs in mind, that's why we order them with more specs. With the new Premier Page from Dell, they also have pretty fast delivery, so I think it scales pretty well because there is always supply available, and the machines are prepared for the future. Nothing is future-proof, but it's getting close.

I couldn't say how I would rate their support; it depends if you count the account manager's effort. Our account manager did lack some skills initially to make it all work, and setting up the special page took a lot of effort. We are still debating some minor things with them, but overall, it's okay, aside from that issue. Since that's the only thing we needed from support and it wasn't handled well, I would say it's a four out of ten; however, I don't anticipate much trouble if the minor issues are resolved, then I think it will be alright.

Neutral

Before, we were looking at HP because they can do the same as Dell specs-wise and were a little bit cheaper than Dell. We chose Dell now mainly because we have a deal with them.

The first thing I noticed with the older Dell Enterprise Laptops when I installed Windows 10 was a Dell app which installed along with it, enabling the proximity sensor. The proximity sensor got pretty annoying since we have the laptop docked with two displays; if the laptop is closed, the sensor doesn't work, and it automatically enables in the software. If you don't do any activity on the laptop for about a minute, it would shut down or turn the screens off, requiring me to log in again, which is pretty annoying. We have to disable the proximity sensor on every laptop. On the new laptops, I didn't notice any proximity sensor activity; I think they already disabled it.

Most problems we fix ourselves unless there's something wrong with the hardware. Software-wise, we are capable of fixing most issues on our own. We don't have any issues yet with hardware, and we have some contacts for the Dell Premier Page, reaching out if we need specific hardware adjustments, but for the rest, we don't contact support.

We aim for five years with our laptops; that's why we don't buy the base model. We internally upgrade the RAM and we probably go for a higher-end CPU so we can make the five-year mark. We also need more storage, as 256 is very low; we need at least 512 unless we host everything online. For someone, especially a user who has everything on-premise, you just need the storage.

I must say it's a tight schedule because after five years, it drops down quickly; the laptop is hanging on by a thread. But employees at the company are extra happy when they receive a new one.

We have a deal with Dell now, so the prices of the laptops are way cheaper than what we pay, for example, at Coolblue or Bol.com or retail prices.

We buy directly from Dell. It's only been since half a year now.

With the special page, we've definitely seen costs go down because of the five years we take to write them off, and with decreasing costs of the new laptops, especially when Windows 10 went out of business and we went to Windows 11, it saved us a lot of money.

In my opinion, there are not better alternatives; we use the hardware from Dell, but software-wise, we use a lot of Microsoft, which is mostly the same on either Dell or HP. Dell is not making the CPU or GPU; they just put it together, and so does HP. The components are mostly the same, and while the software inside the laptop makes a difference, we don't use those software packages a lot.

The models of Dell Enterprise Laptops I am using include the Latitude 5500, 5520, and around that series. The new ones are the Dell Pro and the Dell 16 Plus.

Most problems we fix ourselves unless there's something wrong with the hardware. Software-wise, we are capable of fixing most issues on our own. We don't have any issues yet with hardware, and we have some contacts for the Dell Premier Page, reaching out if we need specific hardware adjustments, but for the rest, we don't contact support.

We have a better price, and that is the most important thing for our company, the price point. I would rate this product an eight out of ten overall.

On-premises

Other

My main use case for using Dell Enterprise Laptops is because we work in the education sector and the education laptop for teachers needs to flip and you need to write things on it. That is a nice feature with Dell Enterprise Laptops.

I appreciate that for the students, they have indestructible laptops and can have some water resistance.

The benefits from using Dell Enterprise Laptops so far are really good batteries. Sometimes I need to replace them after three years, but not in a couple of months or a year. It is mostly a long time. From the 200 laptops I bought, only two laptop batteries died in three years, so that is nice.

I use Dell Enterprise Laptops with Intel inside.

The i5 processor handles my workload for our business well because we only work in the cloud with Office 365 and we do lots of Copilot. That is how we use the laptops, mostly timing with beaming to teacher screens so they can make the screens bigger for the students to watch. The Wi-Fi is really important, so it has never failed, so that is good.

In areas where I think Dell Enterprise Laptops could be better, I would prefer to see a bigger range to choose from because if you want a bigger keyboard, you need to step up a bit higher price range. It might be better to have something in the middle as the price is different. Perhaps if you have five more range in the Latitude.

To make it a 10 for me, I think a better camera would be necessary. The camera is not bad, but I work a lot with Microsoft Teams and the camera is not that good for conversations mostly. I think this laptop is three years old, so perhaps it is now better, but I cannot say that.

I have been working in my current field for 15 years.

Regarding stability and reliability of Dell Enterprise Laptops, I can say that we now have three generations of laptops in our school. The last laptop can flip so you can use it as a tablet. The only thing is everything you need to buy extra; you need to watch what is compatible, and it is hard to find on the website which pen works with which laptop because of the other glasses on the screen.

My experience with pricing, setup costs, and licensing of Dell Enterprise Laptops is that they have a good price for the market we have. We always try to watch the differences between the laptops especially for the students because the parents need to pay for it, for four years, five years, end of life. At the moment, Dell Enterprise Laptops and Lenovo are in competition for the students price-wise. For that reason, I am mostly in favor of Dell Enterprise Laptops, but the parents keep on saying, 'Let us look at the Lenovo also,' because that is competition on the market.

On a scale of 1 to 10, I would evaluate Dell support as an eight because even if the Pro Support is overdue by two weeks, I can still call them and they come. I think that is good because they treat you as a good customer and they can help you further. It is really nice to have a good relationship, and they are most of the time within one business day with us.

To make their support a 10 for me, I think if they have more connection, because we had it before, perhaps they could work on having more connection with account managers who talk about new things. We are still growing in all our schools with one environment, and I think it is hard for an account manager to individually come to the schools. They come to the central organization, but for me as an IT person from the school, it would be nice if I had someone who comes to check how the laptops are performing. We have this new thing, this new feature. It would be proactive. If you bought 200 laptops, how are they? How can we help further? Are you missing something?

Positive

In comparing Dell Enterprise Laptops to Lenovo laptops in both pros and cons, the pros of Dell Enterprise Laptops are that when you hold it, you are holding a laptop. It is more robust and sturdy. The Lenovo laptop is more for younger students who go to school, around 13 or 14 years old, and they have more of a playful look. Students are more attracted to that one, while I tend to look at things from a business view.

I would describe my experience deploying Dell Enterprise Laptops as good, because we can put them in Intune and Office automatically, and we can Autopilot them and distribute them immediately. That is really nice to have them work with Microsoft; nothing to say, it is straightforward.

I have seen a return on my investment from Dell Enterprise Laptops; we have laptops that are now 10 years old and still working. We are giving them to donations because Windows 10 is end of life. However, if they wanted to use them, they work. We are very glad about that.

I have not evaluated laptops with AMD inside because I always want the better option in my head that worked for me and it did not disappoint. Why should I try something else?

When choosing laptops, Intel processors influence my purchase or refresh decisions as I am from the old school, so Intel for me is a must because it is always proven good technology for me.

My advice for someone who is considering purchasing Dell Enterprise Laptops is to go to the forum. From there, connect and make connections, and you will see a lot of good partnerships with Intel, which makes your decision easier, as you can talk with customers and learn why they made their decisions.

I would rate this review a 9 overall.

On-premises

Microsoft Azure