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DavidDoan - PeerSpot reviewer
Chief Executive Officer at Axigent Technologies Group
Real User
Top 5Leaderboard
May 20, 2026
Reliable lightweight laptops have unified remote and office work while reducing support issues
Pros and Cons
  • "If I had to sum up my experience with Dell Business Laptops, it would be that they are cost-effective, they are reliable, they perform well, and they do the job that they need to do and they do it well."

    What is our primary use case?

    Our technicians in remote work need something that is obviously portable and light, but still durable enough to take out in the field and handle rough use without requiring a full-on ruggedized model. Dell Business Laptops fit that need perfectly.

    We have some hybrid employees that work from home or in the office, and we have been giving them the option to choose between a laptop or desktop based on their preference. This flexibility has been really valuable.

    Our employees and customers work from home, in the office, and having a laptop gives them the ability to have a single machine. They are not having to switch back and forth between a different computer at home and a different computer at the office. They have just one machine with everything they need, they have access to everything, and it is all set up how they want it.

    What is most valuable?

    The most valuable features of Dell Business Laptops for us are the performance, the size, and the weight. Those are the things that we really look for and they meet all those needs.

    We have been a long-time Dell customer, and I have used many other laptops over the years. Dell Business Laptops are simply more reliable. We have fewer hardware issues. People drop them and spill things on them, and some of that is unavoidable, but overall we do not run into many issues with the hardware.

    What needs improvement?

    Regarding improvements, the biggest thing is size. I think that in this new generation they are releasing right now, they have made the laptops a little thinner and a little lighter. A lot of that comes down to how much you can squeeze into a small space, but that is everybody's challenge—how can I make this lighter?

    As far as improvements, we have never really used anything else. As far as what we have put into our customer environments, we have switched some customers from a different platform or product. The feedback we have gotten is that they experience fewer issues, the product is nicer, the screen is nicer, the keyboard is good, and there is responsive feedback from it. That has probably been our biggest takeaway—that it is a higher quality product.

    For how long have I used the solution?

    We have been using Dell Business Laptops for about 23 years.

    Buyer's Guide
    Dell Business Laptops
    September 2026
    Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    914,262 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    There are no issues. Hardware now is so much better than it was even 10 years ago. We have moved away from spinning disks to solid state NVMe, so there are fewer moving parts. In a laptop, the biggest downfall used to be that you had this device with a little platter in there that was spinning, and when you knocked it around while using it, all of a sudden your hard drive was bad. Moving to solid state disks has been a huge improvement for us.

    What was our ROI?

    I do not know that we have measured anything like that internally. From our perspective of support cases, those have been reduced quite a bit because we are not having issues with the product. Outside of user error, such as spilling coffee on a laptop, that is not Dell Business Laptops' fault.

    What other advice do I have?

    I would give Dell Business Laptops a 10 overall; they have been a great product for us to use.

    If I was recommending this to someone, I would say to get one in your hands, look at it, and compare it to what you have now. It is hard to see some of that in the short term, but use one for a couple of years and you will see that you do not have the problems that you might have with other products. Our biggest thing is cutting down on the tech support calls and users calling in saying they are having hardware issues. We do not get a lot of that.

    Recommending it to a peer comes down to the same thing—just get one and use it. They are a solid product, and I think once you have gotten one in your hands and you see the benefits and features, it is an easy choice.

    If I had to sum up my experience with Dell Business Laptops, it would be that they are cost-effective, they are reliable, they perform well, and they do the job that they need to do and they do it well. I give this review an overall rating of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: May 20, 2026
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    Unified laptops have supported complex metro projects and have improved daily collaboration
    Pros and Cons
    • "My advice to other people who are considering using Dell Business Laptops is to go ahead and do it, as they would not regret it."
    • "I would like the keyboard to be better; it can be improved."

    What is our primary use case?

    I really use Dell Business Laptops for everything; I use it as my personal computer, practically.

    I am currently working on the Monterey metro project, the extension of lines 4 and 6, and I'm managing it on the laptop.

    Dell Business Laptops has supported me in such important projects as the Monterey metro expansion.

    What is most valuable?

    The best features offered by Dell Business Laptops are how easy it is to use, and the screen also helps a lot.

    The screen of Dell Business Laptops is useful in my day-to-day work because it doesn't tire my eyes, and the computer itself doesn't freeze or get stuck.

    In my organization, Dell Business Laptops has contributed a lot because it is a unified way for everyone to have the same software and for us to be able to make unified use of the same laptop at the same time, and it really makes it easier to have a single ecosystem.

    The ease we have to pass files between different machines means there is no software incompatibility, improving collaboration and efficiency among teams.

    What needs improvement?

    Dell Business Laptops is fine as it is; I don't see anything that could be improved.

    I would like the keyboard to be better; it can be improved.

    For how long have I used the solution?

    I have been using Dell Business Laptops for approximately one year since I started.

    What do I think about the stability of the solution?

    I consider Dell Business Laptops to be a stable solution.

    What do I think about the scalability of the solution?

    The scalability of Dell Business Laptops is correct; it allows me to grow, and as we move forward it's easy.

    How are customer service and support?

    I haven't had to contact support for Dell Business Laptops; my experience has been fine.

    Which solution did I use previously and why did I switch?

    Before Dell Business Laptops, we didn't use any other solution; it was the first option we had in the company.

    What was our ROI?

    I have observed a reduction in investment because Dell Business Laptops don't have to be replaced as often as other devices.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, installation costs, and license management for Dell Business Laptops has been satisfactory.

    Which other solutions did I evaluate?

    I evaluated other alternatives before choosing Dell Business Laptops, considering Acer and HP.

    What other advice do I have?

    End users have experienced both satisfaction and productivity since using Dell Business Laptops.

    I cannot specify a particular case where that productivity or satisfaction has been evident.

    The security features offered by Dell Business Laptops align with my company's needs.

    I cannot speak directly to how the security features have benefited my team or the company.

    The benefit of Dell Business Laptops is that none of the laptops have broken down, impacting the efficiency of technical support and the operational continuity of my company.

    I don't have direct influence in the technology procurement area, but my opinion does carry a lot of weight when it comes to acquiring computer equipment.

    My main priorities when selecting laptops for my organization are that they are good overall, that the brand is well-known, and that I know what I'm buying is quality; in this case, Dell is what gives me quality.

    When I chose Dell Business Laptops, I was looking to cover the specific need of having many similar computers in my organization.

    My advice to other people who are considering using Dell Business Laptops is to go ahead and do it, as they would not regret it.

    I have given this review a rating of 8.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 25, 2026
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    Buyer's Guide
    Dell Business Laptops
    September 2026
    Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    914,262 professionals have used our research since 2012.
    Senior Business Development Manager at Cdp (india) Pvt Ltd
    Real User
    Top 20
    May 24, 2026
    Modern laptops have boosted developer productivity and have supported reliable daily operations
    Pros and Cons
    • "My overall experience with Dell as a company has been fantastic."

      What is our primary use case?

      My top priorities for selecting laptops for my organization depend on which portfolios we have. We have a software development team, a services team, and a management team, each requiring a different configuration.

      Currently, we are using Dell Business Laptops, specifically the Dell Pro 14 and some older series, the Latitude series, which are the 3000 and 5000 series.

      For my software development team, we chose Dell Business Laptops because we are a startup in terms of software development. We did not have any reference of earlier systems or knowledge about what configurations we might need to develop or achieve better productivity. We faced earlier challenges where developers complained that they were not getting the relevant configuration or throughput to provide an optimized solution. We then consulted our Dell resources.

      What is most valuable?

      The features most valuable to me are cost and suitability based on what would give us better performance and configuration.

      Since switching to Dell Business Laptops, my end users have experienced better performance.

      What needs improvement?

      Regarding the security features of Dell Business Laptops, we started working with the vPro platform to provide security and manageability for our customers. We are exploring whether we can implement it in-house and see how it can benefit our organization. However, that would require some modifications in terms of hardware refresh that we might need to do.

      For how long have I used the solution?

      Our organization has been using these computers since the recent refresh one year back, and before that five years back.

      How are customer service and support?

      The priority to choose Dell Business Laptops over others includes the fact that Dell had many other feature sets, accessories, and bundled solutions. One of the major things I find with Dell is the service part—the customer service is excellent and much better compared to all competitors.

      Dell Business Laptops have all the characteristics we need. One important thing they have done is manage the current crisis very well. While other OEMs are still short on delivery timelines, they are still meeting them. Not just the tech support but the ordering part as well. While other OEMs are going around 12 weeks or 16 weeks, they are still delivering in four weeks. The supply chain has been very good.

      What other advice do I have?

      I would rate Dell Business Laptops overall as a 10. The factors that influenced that rating specifically include the tech support and the entire support experience.

      If I were recommending it to a peer, I would say that you need Dell Business Laptops—just give them the laptop and let them test it.

      My overall experience with Dell as a company has been fantastic. We have been partners with them for almost 15 years. My review rating for this product is 10 out of 10.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      IBM
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: May 24, 2026
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      Travis Robertson - PeerSpot reviewer
      IT Manager at a manufacturing company with 201-500 employees
      Real User
      Top 10
      May 19, 2026
      Standardized hybrid work devices have improved lifecycle management and security monitoring
      Pros and Cons
      • "Since deploying Dell Business Laptops, I believe our users are really satisfied with them."

        What is our primary use case?

        Dell Business Laptops have supported my organization's hybrid workforce by allowing us to maintain a single model for most of our users. We do have a few executives that require a premium option, such as a Precision laptop, but most users are what used to be the Latitude 5000 series type of users. The specs fit our use cases very well.

        What is most valuable?

        I chose Dell Business Laptops over other brands I was considering because I appreciate the model features and the way the model fits best for what processor we needed, memory, and storage. It has a good footprint and felt it would last.

        I considered the integration we had when we first picked Dell Business Laptops. We were using what used to be VMware Workspace ONE for mobile device management, now called Omnissa, and that platform had many integrations with Dell. Being able to manage firmware and get analytics back from how the laptop is performing is valuable. This built-in functionality was beneficial to us.

        I do appreciate the security features of the Trusted Device platform. I use several command tools including Command Update, Command Monitor, and the Trusted Device, and those still integrate with our mobile device management to let me know that devices are compliant and in good condition.

        What needs improvement?

        The key reason we decided to use Dell Business Laptops was the integration with our mobile device management and the ability to integrate our onboarding workflow with that tool. I would want to see this functionality continue to be developed and remain easy to integrate. Dell has many good tools in the commands feature set, and it would be beneficial if they were all consolidated into a single install where you could turn the functionality on and off for which pieces you need. Currently, four or five different pieces of software must be maintained, whereas if it was all into one suite of tools, it would be easier to manage.

        For how long have I used the solution?

        I have been in the IT industry for roughly 27 years.

        What do I think about the stability of the solution?

        Since deploying Dell Business Laptops, I believe our users are really satisfied with them. They appreciate the size and weight. One thing I value is that they last. They have three, four, and five-year lifespans.

        What other advice do I have?

        If I were recommending Dell Business Laptops to a peer, I would have them look at the suite of ecosystems for helping maintain them over time and examine the features included such as ProSupport and ProSupport Plus. If a hard drive fails or something similar occurs on a ProSupport contract, you can get a service ticket created and they will come out and replace it. I would rate this product a 9 out of 10.

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: May 19, 2026
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        Manager, Service Desk at CCS Medical, Inc.
        Real User
        Top 20
        May 18, 2026
        Reliable laptops have supported long-term service desk work and smooth remote operations
        Pros and Cons
        • "The support from Dell is fantastic, and when we do experience an issue, it is very straightforward to access the portal or call to receive service."

          What is our primary use case?

          In the IT industry, my specialty is in a service desk capacity, either as a technician or now as a manager.

          When selecting laptops for my organization, price is a significant factor. We recently switched from Intel to AMD processors because they offer equivalent value at a lower price point, but performance and reliability are also essential considerations.

          What is most valuable?

          Regarding the security features of Dell Business Laptops, we do not utilize any of them. Dell Business Laptops have secure BIOS, but we do not use fingerprint sensors or facial recognition.

          Competitive pricing is something that could set Dell Business Laptops apart from competitors.

          To another IT leader who is considering purchasing Dell Business Laptops, I would say that Dell has a proven track record over the years and maintains a very good reputation. The support ecosystem and structure are particularly noteworthy.

          What needs improvement?

          I cannot identify a specific hardware feature that I have found most valuable. The selection is nearly agnostic at this point as we purchase either the i5 for Intel or the Ryzen 5 for AMD. Regardless of the vendor, whether it is Dell, Microsoft, HP, Lenovo, or another manufacturer, they all use the same components, so I cannot pinpoint a particular feature that stands out.

          Regarding improvements, I cannot identify anything in particular that stands out for Dell Business Laptops.

          For how long have I used the solution?

          My organization has been using Dell Business Laptops since I started with the firm five years ago.

          How are customer service and support?

          I believe our users are very satisfied with Dell products. The support from Dell is fantastic, and when we do experience an issue, it is very straightforward to access the portal or call to receive service.

          Dell Business Laptops have supported remote work effectively. We are a call center organization, so approximately 85 to 90 percent of our staff have desktops. However, our account executives, sales professionals, and executives, including C-level personnel, all have Dell Business Laptops, and they are all extremely satisfied with them. We have great products.

          Which solution did I use previously and why did I switch?

          The specific challenge I was addressing when I chose Dell Business Laptops is that at my previous company, we used a competitor's model from a different vendor. When I started at my current position, we were already using Dell.

          Since we have used Dell Business Laptops for an extended period, there really has not been a switch.

          What other advice do I have?

          If I were recommending Dell Business Laptops to my peers, I would say that they offer good value for the quality received and the specifications provided. The support is generally fantastic, with no complaints. I would rate this review a 9 out of 10.

          Which deployment model are you using for this solution?

          On-premises

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Other
          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: May 18, 2026
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          Elliot Marshall - PeerSpot reviewer
          Information Technology Operations Manager at Pexco
          Real User
          Top 20
          Mar 18, 2026
          Centralized management has improved operations but deployment tools and build quality need work
          Pros and Cons
          • "I appreciate the centralized manageability options of the Dell Command Endpoint tools most about Dell Business Laptops."
          • "I believe Dell Business Laptops are overpriced given that the build quality is poor and that I could obtain a Lenovo with a more durable, high-quality build for less money."

          What is our primary use case?

          I am the IT Operations Manager at a manufacturing company with approximately 1,100 employees, and I support Dell Business Laptops by deploying them. I work with our managed service providers to leverage tools such as Dell Command Update and the Dell Command Endpoint Configuration Manager. I have extensive knowledge of this product line.

          About 200 users utilize Dell Business Laptops. The remaining users are Dell Business desktop users.

          What is most valuable?

          I appreciate the centralized manageability options of the Dell Command Endpoint tools most about Dell Business Laptops.

          What needs improvement?

          One significant issue is that some of the centrally managed tools do not function reliably. We have the Dell BIOS password tool deployed in our environment, and the application is very finicky. There are several computers where the connection to Microsoft Graph was lost. The tool does not allow you to look up the password, nor can I use the old password. The computer becomes essentially unusable at this point, and there is no way to recover from this situation aside from calling Dell support.

          General user-friendliness regarding the deployment of centrally managed tools, such as the image deployment tool, also needs improvement. Additionally, Dell charges us $20 per computer to remove the Dell image from the factory, which is unfair in my opinion as an enterprise buyer who purchases dozens or even a hundred or more computers annually.

          These tools require maintenance, and the process is not streamlined. If streamlining exists, it is not well communicated or marketed that you can centrally manage firmware updates and other functions. From a platform standpoint, I would recommend that Dell become an industry leader in centralized manageability rather than leverage finicky tools such as Intune to deploy dependencies that make these tools work.

          I would like to see Dell, or any manufacturer for that matter because no one currently does this, improve the partner portal to the point where it serves as a tool that complements Intune, NinjaOne, or whatever RMM tool you are using. This would provide bare metal access to the endpoint and would allow you to manage and deploy images whether the endpoint is online, whether it is Windows or Linux. This would represent a very strong value proposition over the competition. Doing this from a bare metal standpoint would circumvent the issues regarding lost passwords, .NET framework dependencies, and reliability concerns.

          Additionally, I would prefer that Dell use something more durable than plastic in a laptop that costs $2,500. The form factor also feels clunky. Aside from these concerns, the laptop is acceptable.

          For how long have I used the solution?

          I have been working with Dell Business Laptops for almost two years.

          What do I think about the stability of the solution?

          I would rate the stability at seven. This may be my personal preference, but the performance seems to be lower than it was when I had a similar Lenovo in the past.

          What do I think about the scalability of the solution?

          I would rate the scalability at ten because if you select the right model, Dell does offer expandability options and upgrades.

          How are customer service and support?

          I would rate the technical support at five.

          I gave a rating of five because Dell Business Laptops are very reliable. There have been only a couple of times when I have needed to reach out over the past two years despite having approximately 500 of these devices. One instance involved a water-damaged computer. I reached out prepared and willing to pay for the repair, and Dell mailed it back without even threatening to charge me $800. I wanted to continue using it, so I did not appreciate that action, and there was no communication explaining why they mailed it back or informing me that they were doing so. Dell support is not helpful when it comes to the lost BIOS password issue. Aside from that concern, support is fast and responsive, though communication is poor.

          How would you rate customer service and support?

          Positive

          Which solution did I use previously and why did I switch?

          I have never used HP in an enterprise environment. I have used Lenovo. Dell is actually easier to use than Lenovo as of two years ago. The build quality of Dell Business Laptops is nowhere near as good as Lenovo or Apple. From what I have observed of HP, it is approximately at the same level as Dell, but I do not like the build quality of Dell Business Laptops at all.

          How was the initial setup?

          The setup is the same as it is for any other computer when following a manual process or using AutoPilot.

          What other advice do I have?

          I believe Dell Business Laptops are overpriced given that the build quality is poor and that I could obtain a Lenovo with a more durable, high-quality build for less money.

          Which deployment model are you using for this solution?

          On-premises

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Other
          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: Mar 18, 2026
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          Chief Operating Officer at Berry Solutions Group
          Real User
          Top 20
          May 18, 2026
          Reliable laptops have supported diverse roles and have minimized failures in daily operations
          Pros and Cons
          • "Since deploying Dell Business Laptops, I want to say our failure rate as a company has been zero percent."

            What is our primary use case?

            When selecting laptops for my organization, my top priorities are performance and cost in perspective. Different roles in our company have different needs. I prefer the two-in-ones with the touchscreen because I am on the road a good bit. In our technology end, we have people that are doing things on the AI side that require some larger machines with extra processing power.

            Currently, we are across the board in terms of versions. We use a lot of the Latitude series and the Precision series as well.

            The specific challenge or needs we are trying to address depend on whether it is a person that is in the office in a seat all the time. That requires a certain type of model and specification that we look for. However, if it is someone that is on the road, such as our sales team, we want them to have lighter laptops that are smaller.

            What is most valuable?

            The features I have found most valuable include the touchscreen, which helps me minimize the amount of items I need to bring with me wherever I go. The battery life appears to be very solid.

            Since deploying Dell Business Laptops, I want to say our failure rate as a company has been zero percent. I cannot remember ever having a laptop that had to be returned because it was defective.

            What needs improvement?

            I think everyone is challenged with the cost points right now on the component side, which has really hindered a lot of our customers from making purchasing decisions. I think if some of those types of issues can be solved regarding where components are being sourced, especially since they have dramatically increased in price, I think that will go a long way in helping us.

            For how long have I used the solution?

            We have been using Dell Business Laptops for six years as a company.

            How are customer service and support?

            In terms of my overall experience with Dell as a company, we work through distributors mostly, not anybody through Dell direct, but it has been a great experience. They are very supportive and responsive to our needs. I could not be happier with our relationship.

            What other advice do I have?

            If I were recommending laptops to a peer, I would say that Dell Business Laptops is a trusted and proven product, and it has been around for a very long time. The failure rate that we have experienced is a strong selling point to our customers.

            I would rate Dell Business Laptops as a nine out of ten. I think performance and reliability are the biggest factors.

            Regarding the security features of Dell Business Laptops, it has some of the native features, but we also use some other third-party products as a company. However, I have not had any problems with any of the security features.

            Disclosure: My company does not have a business relationship with this vendor other than being a customer.
            Last updated: May 18, 2026
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            Patrick Posch - PeerSpot reviewer
            Head Of IT / Erp System at Innerio Heat Exchanger GmbH
            Real User
            Top 5Leaderboard
            Mar 12, 2026
            Reliable business laptops have improved daily workflows and simplified remote support
            Pros and Cons
            • "One of the big benefits of Dell Business Laptops is the availability for support."
            • "One of the issues I see is that these devices get hot very fast if the lid is closed and you're using them with the docking station."

            What is our primary use case?

            We are quite satisfied with our products we're using, including our ongoing project to change to S/4HANA. They have some issues, as not every software is absolutely perfect.

            We work with software from Microsoft and SAP, while our hardware comes from Dell and HP.

            Our backup solution involves Veeam software, and we also use a backup server and backup tapes from HP.

            OpenText is used by a customer for EDI-related things in our context. We have an EDI system, but it's not mainly OpenText; it's more based on OFTP2.

            Dell Business Laptops are mainly used for business-related programs like Office and mailing. We also utilize the Precision series for AutoCAD or visual designing products.

            Before Dell Business Laptops, we also used HP. HP is sleek in design and works fine, but we dismissed HP in favor of Dell because our company expanded with a lot of factory acquisitions, and all of our locations currently use other vendors and hardware components.

            What is most valuable?

            One of the big benefits of Dell Business Laptops is the availability for support. The price seems reasonable for this product. Reliability is another strong point.

            Dell ProSupport is fast and reliable. They help via meeting, online chat, online communication, and direct video calling, and if everything else doesn't help, on-site support is available.

            There is time saving regarding support. There is the possibility to lease the products instead of purchasing them, allowing for better cash flow because the investment is smaller. You can renew your devices every three or four years, leading to a bigger turnover in devices, including the newest generations.

            The deployment process for Dell Business Laptops is straightforward.

            What needs improvement?

            One of the issues I see is that these devices get hot very fast if the lid is closed and you're using them with the docking station. The airflow is not optimal for a typical business office with more than one monitor. This problem occurs mostly on Latitude devices.

            For how long have I used the solution?

            My company has been working with Dell products since 2008.

            What do I think about the stability of the solution?

            It's not very often that there is downtime with Dell Business Laptops. The devices are reliable, and the battery lifetime is about three years. After that, you have to change the battery. We are using these laptops in production, factory, and office environments.

            How are customer service and support?

            The support is good. I would rate the support for Dell Business Laptops at eight.

            How would you rate customer service and support?

            Positive

            Which solution did I use previously and why did I switch?

            Before Dell Business Laptops, we also used HP. HP is also sleek in design and works fine, but it's more a subject of personal choice that we dismissed HP and turned to Dell.

            How was the initial setup?

            Integration with Dell Business Laptops depends on your infrastructure. If you use the Microsoft environment and Autopilot, then it's quite easy to deploy them. If you don't use Autopilot, you can install your own ISO, and it's ready.

            What other advice do I have?

            Regarding the wear of Dell Business Laptops, it depends on which device you use. If you have a smaller one, it's more compact and easy to travel with. The battery lifetime is quite long as well. On the other side, you have high capability laptops or clients also equipped with an RTX graphics card and a high-end CPU.

            Security posture differs as Microsoft and Windows 11 have made the TPM chip and Secure Boot mandatory. All vendors must comply with these regulations or requirements; otherwise, their products will not be used in companies that employ Microsoft products.

            I'm not sure how other vendors handle the procurement process, but at Dell, we have a company web shop with approved devices that can be purchased directly. The shipment time is about one week, and then we have the device ready to go.

            There is a possibility to implement new systems regarding artificial intelligence, but it has to be decided with business alignment on how to proceed, whether to use AI locally or plan to use a cloud-provided product.

            I would give this review an overall rating of nine.

            Which deployment model are you using for this solution?

            On-premises

            If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

            Other
            Disclosure: My company does not have a business relationship with this vendor other than being a customer.
            Last updated: Mar 12, 2026
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            IT team lead at a university with 501-1,000 employees
            Real User
            Top 20
            Aug 31, 2026
            Reliable support has reduced downtime and now secures daily work with strong data protection
            Pros and Cons
            • "Dell Business Laptops have positively impacted my organization by providing more reliability and user satisfaction."
            • "Potential improvements for Dell Business Laptops may include enhancements to software, design, or pricing, and more competitive pricing would be appreciated."

            What is our primary use case?

            Dell Business Laptops are deployed across my organization, and all the laptops we use are Dell computers. Because I have experience working with them, any hardware troubleshooting issues are straightforward for us to resolve.

            Dell Business Laptops are used daily by my team and staff as their office laptops for all work-related tasks including emails, browsing, and accessing internet resources.

            Regarding how Dell Business Laptops are used in my organization, they are deployed as the selected brand by management, likely due to the support that Dell provides or the competitive pricing compared to other brands.

            What is most valuable?

            The standout features that Dell Business Laptops offer include hardware warranty support because it is easy for us to claim the warranty, and their support is typically next business day, resulting in minimal downtime.

            Next-business-day support from Dell Business Laptops has made a significant difference for my team and users, resulting in less downtime. When users report hardware-related issues with their computers and report it to Dell while the device is under warranty, they are able to use their computer the next day.

            Warranty support is the standout feature for me regarding Dell Business Laptops because the remaining features are standard across other brands.

            Dell Business Laptops have positively impacted my organization by providing more reliability and user satisfaction. Devices often experience issues, and these can be easily resolved because of the warranty support, which is why users are satisfied.

            A specific example of how reliability and quick support have improved things for my organization is fewer complaints and hardware issues.

            The security features of Dell Business Laptops are robust because they are capable of using BitLocker security, ensuring that all company data is secured if a laptop is stolen or lost.

            What needs improvement?

            Dell Business Laptops could continue providing the support they have been offering. More upgrades on the base configuration would be beneficial.

            Potential improvements for Dell Business Laptops may include enhancements to software, design, or pricing, and more competitive pricing would be appreciated.

            For how long have I used the solution?

            Since the start of my career, I have been using Dell Business Laptops because I previously worked in a call center supporting Dell computers where we also used Dell devices. I then worked as a Dell onsite engineer, and in my current company, we are also using Dell Business Laptops.

            What do I think about the stability of the solution?

            Dell Business Laptops are stable.

            What do I think about the scalability of the solution?

            Regarding Dell Business Laptops scalability, it is highly scalable. When we need specific specifications for our users, it is easy for us to order a specific device that could address the user's needs.

            How are customer service and support?

            Customer support for Dell Business Laptops is very helpful. I have worked in customer support for Dell and know how to work with them effectively.

            Which solution did I use previously and why did I switch?

            Before using Dell Business Laptops, I did not use a different solution.

            What was our ROI?

            I have seen a return on investment with Dell Business Laptops in terms of money saved. We typically have a specific number of laptops to order, and management is able to deliver and continue using the same numbers throughout based on the budget allotted for procurement.

            What's my experience with pricing, setup cost, and licensing?

            Regarding my experience with pricing, setup cost, and licensing, the pricing is fair and competitive with other options. Management's budget aligns with their pricing.

            Which other solutions did I evaluate?

            In evaluating other options before choosing Dell Business Laptops, the management likely considered other brands such as Lenovo or HP, with Lenovo being the primary competitor.

            What other advice do I have?

            The specific challenge we were trying to address when we chose Dell Business Laptops for my organization was primarily capability support to support current technologies including software like the operating system and basic applications currently in use. Since we are moving towards AI-related software, I believe that was the main consideration.

            The reason management chose Dell Business Laptops over other brands considered was related to the support provided in terms of warranty claims and the competitive pricing.

            My advice to others considering Dell Business Laptops would be to evaluate whether their organization can acquire these devices within their budget. They should compare it to their current devices and determine if the support is better. If so, they can try using Dell Business Laptops.

            Regarding Dell Business Laptops AI capabilities, they are able to support current governance and security requirements. The new laptops we have been ordering use Ultra 5 or 7 processors, which are capable of handling AI-related tasks.

            Regarding Dell Business Laptops AI capabilities, they meet AI requirements and the outputs are reliable because we do not receive many complaints about them.

            Overall, I am satisfied with Dell Business Laptops in terms of their support, pricing, and reliability. I would rate this review as a 9 out of 10.

            Which deployment model are you using for this solution?

            On-premises
            Disclosure: My company does not have a business relationship with this vendor other than being a customer.
            Last updated: Aug 31, 2026
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            Powerful laptops have supported fast graphics work and simple hybrid training for clients
            Pros and Cons
            • "I really prefer Dell; I appreciate the user-friendly abilities about it, it is visually beautiful, it moves quick, it has a lot of memory, and for a graphics designer that really is the biggest feature for me, and it is very fast and has no issues."

              What is our primary use case?

              We are currently using Dell Business Laptops, and I have my Dell laptop with me up in the room. I don't know what the heck it's called. We have 50/50, we have Dell in the office, and then we have HP. I prefer the Dell though. It's much bigger. I enjoy big screens. So for me personally, it's about big screen. I do a lot of graphics, so I have multiple screens up all the time.

              They started in 2012. Our organization has been using Dell Business Laptops probably since about 2015. Maybe even before my time.

              What is most valuable?

              The most valuable features I have found in Dell Business Laptops are difficult to articulate without having my laptop to show and tell.

              I can't think of any features that impacted my organization off the top of my head. I think Dell Business Laptops already provide pretty much everything. I mean, you turn it on, it takes you through the whole training process of how to access things, what features it includes. Once you update again, of course, because you have to update every five minutes as soon as you turn it on. For me, I haven't had any issues with Dell. I enjoy my laptop I use. I would love to have all products Dell. But sometimes when I leave from work to home, I'm going from Dell to HP to a Mac. And it's full circle. So I have to switch my brain all the time. I know that the lingo is different between the brands. I just wish there was a little bit more of an easier way to shift my mindset between the three brands. But that's more of a personal thing, I suppose.

              Since switching to Dell Business Laptops, I know my end users have experienced a very user-friendly interface. It's very user-friendly. Dell does offer what is almost a built-in training to teach people how to use a laptop when they're not very technical. So it does have those nice educational features. For our client base, that's a very useful tool. It takes away the time that we have to spend trying to show them how to operate a simple laptop. So I appreciate that.

              What needs improvement?

              I'm not even sure if Dell Business Laptops came equipped with security features. I mean, I'm sure it does. I just can't think of specific details. It's just out of sight, out of mind. If it's there, I'm not worried about it. I think I have pretty good security features embedded into it. I know we have antivirus.

              For how long have I used the solution?

              I have been working in my current field since 2015.

              What was our ROI?

              I chose Dell over the other brand that I was considering because it was larger for me. The Dell was just larger for me. I enjoy big screens and it had more RAM, it had more space. Visually, it was more beautiful. It's heavier, but that's okay. I'll carry the weight for the aesthetics.

              Which other solutions did I evaluate?

              We were trying to address the specific challenge of needing hardware when we chose Dell Business Laptops for our organization. We really needed hardware. I think it was more so personal experience from everyone that was part of the decision-making. It was more so, "Hey, what laptop do you want? Dell or HP? These are your choices and we're going to go get it."

              What other advice do I have?

              On a scale of one to ten, I would rate Dell Business Laptops a ten out of ten, influenced by my positive experience with them. I feel I already said that at the beginning of what I really appreciated about it. I appreciate Dell. My husband and I have Dells, but we also have MacBooks, but we also switched from Apple to Samsung. I really prefer Dell. I appreciate the user-friendly abilities about it. It's visually beautiful. It moves quick. It has a lot of memory. I have a one terabyte laptop. So that's a lot of space, and for a designer, a graphics designer, that really is the biggest feature for me, and it's very fast. It has no issues. Unlike some of the old laptops, the HP for instance, some of them always pause or it breaks or trips out. Dell doesn't do that. So I feel it's just reliable.

              I would rate Dell Business Laptops a ten out of ten. If I were recommending Dell Business Laptops to my peer, I would say just look at it. Sit with me and test it out with me.

              I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet that it's just the Subaru tagline: you buy a Subaru, you drive a Subaru. You test the Dell, you buy the Dell. I think it's very simple to me. Dell just delivers simplicity and is very user-friendly.

              Dell Business Laptops have supported my organization's hybrid workforce by providing easy access for our statewide program development. We actually do have a lot of hybrid cohorts for our personal program development. Now that we are a statewide program, these programs are offered; originally, they were in-person cohorts where you're learning about different areas more related to mental health and getting military women back on their feet after they transitioned out of the military. But some people serving don't live in our region. How do we access them? We have to go digital through Zoom, Teams, or whatever. Dell again makes everything very easy for us. If we need an app installed, it's easy as one, two, three. It's not very difficult. I think it's provided a very easy way of doing things. I don't have anything negative to say about it really.

              Disclosure: My company does not have a business relationship with this vendor other than being a customer.
              Last updated: May 19, 2026
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              Buyer's Guide
              Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
              Updated: September 2026
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              Business Laptops
              Buyer's Guide
              Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.