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Service Manager at a outsourcing company with 1,001-5,000 employees
Real User
Top 5Leaderboard
May 20, 2026
Modern laptops have empowered my team to run parallel AI projects and boost productivity
Pros and Cons
  • "With Dell Business Laptops, these barriers disappeared overnight, allowing them to work on their own AI models efficiently."
  • "I was amazed to see when I distributed the laptops that the initial reaction was that they were heavy, but once users started using the built-in GPUs, they became fascinated with running three AI models in parallel without any hiccup, and the battery life holds for hours, resulting in extreme user satisfaction with the hardware."

What is our primary use case?

Dell Business Laptops includes two flavors: ones with the full-fledged GPU, which I purchased for colleagues who are really working on AI models and training, and the other model with the processor add-on that is optimized for Copilot applications, which are more adapted to people working on desktop applications.

Throughout my group, which consists of more than 20 people, we have just these two models of Dell Business Laptops: the Dell Pro for the power users, purchased last year, and all the other laptops are XPS models we bought over the last five years, with a typical renewal cycle of five to six years for all the laptops we use.

How has it helped my organization?

Dell Business Laptops have significantly supported our hybrid workforce since we purchased them. I was amazed to see when I distributed the laptops that the initial reaction was that they were heavy, but once users started using the built-in GPUs, they became fascinated with running three AI models in parallel without any hiccup, and the battery life holds for hours, resulting in extreme user satisfaction with the hardware.

My end users, the colleagues in my group, are now actively exploring the possibility of using AI models in our daily workflow, which had previously been a challenge due to lack of access to necessary hardware. With Dell Business Laptops, these barriers disappeared overnight, allowing them to work on their own AI models efficiently.

While I do not have measurable scores or numbers, user satisfaction has greatly improved, as feedback indicates that those who struggled for months to access resources are now accomplishing their tasks. Within three weeks of receiving the laptops, they report being finished with their projects, highlighting the satisfaction stemming from the availability of GPU resources.

What is most valuable?

One of the most valuable features of Dell Business Laptops is the SupportAssist package, which allows us to stay on top of all driver versions and firmware updates, crucial for enabling new features on GPU compute and BIOS settings, important for my teams working on AI systems.

Regarding the security features of Dell Business Laptops, the only one I can mention is the fingerprint sensor, which I think is not very relevant for us, as the camera face recognition is part of Windows.

I recommend Dell Business Laptops and would suggest considering the XPS and Dell Pro lines for business applications. While I have the Inspiron series at home, they are not relevant to this discussion. I affirm that Dell Business Laptops are solid and rugged, with excellent battery life and keyboards, making them comfortable to use with adjustable screen angles.

What needs improvement?

I have no ideas for how Dell Business Laptops can be improved, as this is exactly why I buy them.

Buyer's Guide
Dell Business Laptops
June 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

For how long have I used the solution?

I have been working in data center management since the year 2001, which is now a quarter of a century.

What do I think about the stability of the solution?

We only had one failure with a motherboard that was replaced within two days, unlike other brands where we often face compatibility issues and missing drivers.

How are customer service and support?

When we chose Dell Business Laptops, we addressed two needs. We have hundreds of Dell servers, storage, and networking already, building a good relationship with the vendor, and an important point for the decision to purchase Dell laptops is the support we get, extending our ProSupport to desktop hardware, screens, keyboards, and laptops, which keeps people working throughout the day.

What's my experience with pricing, setup cost, and licensing?

A top priority for selecting laptops, including Dell Business Laptops, is the price, especially as we are on tight budgets. However, since we keep them for five years for compute hardware, quality, durability, support, and the quality of the image also matter significantly.

In terms of pricing, we find Dell Business Laptops extremely competitive for the power and features they provide compared to other brands. Although the Dell Pro laptops are on the higher end, performance-wise and feature-wise, they are well worth the investment.

Which other solutions did I evaluate?

At CERN, we have several other brands of laptops available because our central purchasing department sets up frame contracts with different vendors, but we choose Dell Business Laptops because for the last 15 years, everything works seamlessly on Dell hardware.

What other advice do I have?

For other IT leaders considering Dell for their commercial fleet, my advice is to evaluate more than just the cost of hardware. Focus on user experience, support load, and hardware durability to determine how often you need to repair something and the availability of spare parts, as total cost of ownership does not capture these aspects.

To sum up my overall experience with Dell Business Laptops, I would say they offer durable hardware with a long lifetime that ensures continued user satisfaction for years to come. I would rate this review a 9 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2026
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Anil Nair - PeerSpot reviewer
Sr. Manager IT Operations & Infra at a pharma/biotech company with 1,001-5,000 employees
Real User
Top 20
Apr 29, 2026
Reliability and strong support have boosted hybrid admin work and user productivity
Pros and Cons
  • "If I were recommending Dell Business Laptops to a peer, I would say I always prefer Dell just because of their productivity, laptop speed, and excellent support."
  • "I wish the battery of Dell Business Laptops would improve more and become more reliable."

What is our primary use case?

My main use case for Dell Business Laptops is mostly for managing admin tasks, admin parts, managing Microsoft 365, managing Google Workspace, automation, and many more related to networks. I run PowerShell scripts for Microsoft 365 and managing and migrating user mailboxes, security postures regularly.

How has it helped my organization?

Dell Business Laptops have positively impacted my organization through user satisfaction. The specific results my end users experienced since switching to Dell Business Laptops include user satisfaction and productivity improvements. Since deploying Dell Business Laptops, many users found it has better productivity, and it is a good laptop. Dell Business Laptops have supported my organization's hybrid workforce as we have many salespersons who work remotely.

What is most valuable?

The best features that Dell Business Laptops offer, starting with Dell XPS which is very lightweight, is something I am happy to carry. The lightweight design of Dell XPS is beneficial for my day-to-day work and productivity, and on top of that, it is very fast. The display quality of Dell Business Laptops is good.

The Copilot key is a feature on Dell Business Laptops that is very easy to use to open the Copilot application. While searching for anything, I use the Copilot key, and it improves searching the data more efficiently.

The security features of Dell Business Laptops align with my organization's needs as it keeps updating on the security patches. These security updates have helped my organization by keeping our system safe.

What needs improvement?

I wish the battery of Dell Business Laptops would improve more and become more reliable. Although customer support for Dell Business Laptops is good, improvement in the battery is really necessary. There are no additional improvements needed for Dell Business Laptops that we have not discussed yet.

For how long have I used the solution?

I have been working in my current field for more than twenty-one years.

What do I think about the stability of the solution?

Dell Business Laptops are stable. In my experience, Dell Business Laptops are stable with no issues regarding reliability or performance, and they are the best.

What do I think about the scalability of the solution?

Dell Business Laptops are scalable as we bought around two hundred fifty laptops within a span of one and a half to two years.

How are customer service and support?

Customer support for Dell Business Laptops is good. I chose Dell over other brands I was considering just because of the support, which was the deciding factor. I bought all of the systems and servers, which are Dell only in our company. In my experience, Dell Business Laptops are stable with no issues regarding reliability or performance, and they are the best.

Which solution did I use previously and why did I switch?

I previously used other OEMs including HP and Lenovo, and we switched to Dell just because of the service, and we are happy with Dell service.

How was the initial setup?

My experience with pricing, setup cost, and licensing for Dell Business Laptops is that if you compare it with other OEMs, it is slightly high, but the reliability is there.

What about the implementation team?

Dell Business Laptops have supported my organization's hybrid workforce as we have many salespersons who work remotely.

What was our ROI?

I have not seen money saved but have seen time saved since we switched to Dell Business Laptops.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Dell Business Laptops is that if you compare it with other OEMs, it is slightly high, but the reliability is there.

Which other solutions did I evaluate?

Before choosing Dell Business Laptops, we evaluated other options including Lenovo, Acer, and HP, but finally, we went with Dell only.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would say I always prefer Dell just because of their productivity, laptop speed, and excellent support. We do not feel that other laptops give such fantastic support as Dell gives to customers. To another IT leader or buyer on the fence about choosing Dell for their commercial fleet, I would advise that if you go with Dell, you will get good support from Dell. No other OEMs can give such good support. The advice I would give to others looking into using Dell Business Laptops includes focusing on reliability, performance, and the support aspect. I would rate this review as a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 29, 2026
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Buyer's Guide
Dell Business Laptops
June 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Ricardo_Gonzalez - PeerSpot reviewer
IT Support Technician at El Paso County
Real User
Top 20
May 23, 2026
Standardized laptops have supported hybrid work and improved user satisfaction and security
Pros and Cons
  • "If I were recommending Dell Business Laptops to a peer, I would say the quality of Dell Business Laptops is exceptional."
  • "I wish Dell would bring back the option to upgrade the memory; some of the new models don't allow you to upgrade the RAM because it's soldered on, so you get what you get."

What is our primary use case?

Our current company has been using Dell Business Laptops for 13 years, ever since I've been there. Regarding the security features of Dell Business Laptops, we now use Microsoft Defender after leaving Sophos.

Dell Business Laptops have supported our organization's hybrid force, and I can see the difference from before with HPs and Acers; we've now been a full-blown environment of Dell. When we chose Dell Business Laptops for our organization, we wanted to keep them up to date and standardized.

Right now, we're currently using the Latitudes, but we're going to be using the new Pro soon.

How has it helped my organization?

Since deploying Dell Business Laptops, there have been improvements and satisfaction of the customers.

What is most valuable?

Efficiency, speed, and storage are my top priorities in selecting laptops when I choose them.

Using the new Dell Business Laptops that we're getting has allowed us to support what users want; we have to make sure they're happy with the quality we have currently buying, make sure we have enough quantity for them, the speed, make sure it doesn't lag down, and it's efficient.

The security features of Dell Business Laptops, including the biometrics, the thumb press, and the cameras, are good quality. Since switching to Dell Business Laptops, our end users have experienced everything.

What needs improvement?

I wish Dell would bring back the option to upgrade the memory; some of the new models don't allow you to upgrade the RAM because it's soldered on, so you get what you get.

For how long have I used the solution?

I have been working in my current field for 23 years.

What other advice do I have?

I chose Dell over other brands because of the quality.

If I were recommending Dell Business Laptops to a peer, I would say the quality of Dell Business Laptops is exceptional. People want good quality products, and Dell has improved a lot over the years, making customers happy. I tell another IT leader who's on the fence about choosing Dell for their commercial fleet that Dell is the way to go.

My experience with Dell Business Laptops is one of satisfaction. I give Dell Business Laptops a rating of 10 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 23, 2026
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Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Mar 29, 2026
Reliable lightweight laptop has boosted multitasking for data pipelines and client VDIs
Pros and Cons
  • "When I switched from a Lenovo ThinkPad to a Dell 14 Pro for my present project, the time it took me to complete a task improved significantly."
  • "One thing is that sometimes if I charge and use my Dell Business Laptop continuously for three to four hours, it will heat up."

What is our primary use case?

I have been using Dell Business Laptops for the past five years. During my college, I used a Dell Inspiron 5310, and currently, working at Cognizant, they have provided me a Dell 14 Pro, which I am currently using for my project.

My office Dell Business Laptop, I use for mostly data engineering to build pipelines, to monitor pipelines, to run Python scripts, and using a virtual machine. My personal Dell Business Laptop, I use for learning, coding, creating dashboards for my personal projects, and sometimes entertainment.

What is most valuable?

One of the best features Dell Business Laptops offer is the reliability of this laptop, how lightweight it is, and how easy it is to carry. In my current project, I am using two client VDIs. It allows me to multitask from different VDIs, and it will not cause any heating issues. I can use my laptop continuously for four to five hours without any heating issues.

I appreciate how easy it is to increase the RAM and how easily I can replace the SSD to maintain my work and also extend the working condition of the laptop.

The refresh rate of my Dell Business Laptop is very high. The screen display is quite significantly improved since my previous laptop. The battery capacity is also increased. I used to travel through a cab from my home to office, and when there is an emergency, I used to work while traveling in the cab. If there is almost 60% charging, I can easily work for another one and a half hour to two hours and multitask at the same time.

They are strong and resistant. Once I poured a glass of water on the laptop by mistake, but I could easily clean it with a cloth, and there was no effect on the keyboard or the operating system.

The user interface is straightforward, and anyone who has minimal knowledge on how to use a laptop or how to control these computers can easily switch to Dell Business Laptops and work as soon as possible.

What needs improvement?

One thing is that sometimes if I charge and use my Dell Business Laptop continuously for three to four hours, it will heat up. The cooling of the system takes quite a long time compared to other laptops. Additionally, the cost factor is a consideration, as other company laptops providing similar features are somewhat cheaper than Dell Business Laptops. I think both of these criteria are somewhat drawbacks.

The build quality, the design, and the software's processing are all fine except for the cooling and the price factor.

Which solution did I use previously and why did I switch?

I previously used a Lenovo ThinkPad, but since it was not durable for my current project and current tasks, I requested a change to another laptop, and they gave me a Dell 14 Pro. Since then, the working of the laptop and the speed at which I am completing tasks have gradually increased significantly.

What was our ROI?

When I switched from a Lenovo ThinkPad to a Dell 14 Pro for my present project, the time it took me to complete a task improved significantly. The amount of time I used to sit in front of the laptop has reduced because of the speed of Dell Business Laptops. It reduced strain in my eyes and allowed me to work on some other personal items and learn new things because of the fast processing of this laptop. I have already got my return on investment, and I am enjoying the profit of this laptop.

What's my experience with pricing, setup cost, and licensing?

Pricing was good, and for my personal Dell Business Laptop, when I bought my Dell, they also gave me a lifetime Microsoft free account, so it was very useful to use Microsoft Word and PowerPoint for my projects. It was very cost-friendly for my personal laptop.

What other advice do I have?

One recent task which I am working on with my Dell 14 Pro for work is in my project where we are using legacy systems such as Informatica, and we are transforming it into GCP BigQuery. I am currently developing DAGs which will connect to Redshift, transform data, and load it into BigQuery.

I have two client VDIs on my Dell Business Laptops. Previously, I had another version of a laptop that was not Dell, I believe it was a Lenovo. In that laptop, it did not support multitasking. Later, I requested my team to change my laptop, and they changed it to a Dell 14 Pro. Since then, I can work on my personal Windows and also client VDI without any restriction and no heating issues from the laptop.

In my daily personal use, I use a Dell Inspiron 5310, which I purchased four years ago. It has been good, but I changed the SSD recently because there was a motherboard issue. It was fine for four years.

If I keep a full charge, I can easily work for two to three hours before I need to plug in the charger again, even when I multitask and work on client VDI.

I am not sure of the technical terms regarding the security aspect, but I think in my Dell Business Laptop, the security is quite standard as we are working on client VDI.

I would rate this product an 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 29, 2026
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reviewer2805510 - PeerSpot reviewer
Partner Account Manager at a wholesaler/distributor with 51-200 employees
Real User
Top 5Leaderboard
Mar 30, 2026
Reliable business laptops have supported long refresh cycles and simplified device management
Pros and Cons
  • "For both myself and my customers, the best features of Dell Business Laptops are reliability, strong enterprise support, and ease of device management, along with good build quality for long-term use in corporate environments."
  • "One area Dell Business Laptops can improve is pricing, as they can be slightly more expensive compared to other competitors."

What is our primary use case?

My main use case for Dell Business Laptops is selling straight to end users, as most of our customers consist of buying the Latitude series, which is normally the standard business laptop. For power users such as engineers and developers, we sometimes sell the Dell Precision laptops to them because they provide high performance, but overall, my focus remains on selling to end users.

Most of the users I support with Dell Business Laptops are standard business workers, while for more high-powered users such as engineers and developers, they will use Dell Precision laptops, which come with their own strengths for high performance.

Dell Business Laptops are deployed in my organization on-premise, as we provide laptops to every single new user. When selling, we deliver boxes from a distributor through to the end user, who then receives them all and manages them on-premise, all with asset tags, and they can manually view them.

We are currently looking at various models, but I confirm that I am using the Latitude 5540, a 15.6-inch laptop, while we have other users that use smaller screen sizes, and for high-performance roles such as engineers and developers, they might use Dell Precision laptops.

What is most valuable?

The positive impact of Dell Business Laptops on my organization and my customers' organizations comes from their reliability, enterprise support, and easy device management, in addition to their build quality. We have many meetings with large enterprises that need assurance they are compatible and work reliably, and I would rate them an eight out of ten for reliability and being well-supported. They last around three to five years in an environment, and the support reduces downtime, allowing you to maintain and keep using your devices, which makes it a great positive for return on investment.

For both myself and my customers, the best features of Dell Business Laptops are reliability, strong enterprise support, and ease of device management, along with good build quality for long-term use in corporate environments. Another factor is the availability of ProSupport with Dell, which helps us resolve hardware issues quickly when they arise.

From an IT perspective, the device management aspect of Dell Business Laptops makes things easier for both me and my customers as they are fairly easy to manage and integrate well with enterprise management tools. The drivers and firmware updates are straightforward, helping keep devices secure and updated without too much effort, allowing us to maintain easily managed monitoring over all of the devices.

What needs improvement?

One area Dell Business Laptops can improve is pricing, as they can be slightly more expensive compared to other competitors. However, that ties back to my previous point about longevity—while the upfront cost may be higher, they provide a lot more value and return on investment over time. Another improvement could also be in battery life for some of the models, as after a couple of years of heavy use, we see a bit of a downgrade and reduced performance on the battery.

I assess the battery life of Dell Business Laptops in my daily operations as something that needs improvement, especially as I am nearing the end of five years with my device. I have noticed that I have to plug it in more now, and after about ten minutes of use, the battery has decreased by twenty percent, whereas initially, this would have only seen a drop of one or two percent.

Both pricing and battery life are very easy, measurable things for reviewers to consider, noting that with time, you might need to plug in the device more than is necessary. While the price is higher during quoting, the return on investment over a five or six-year period solidifies this advantage since you are not refreshing every two years but rather every five.

For how long have I used the solution?

I have been using Dell Business Laptops for the last two years and a half.

What do I think about the stability of the solution?

Dell Business Laptops are stable, and their scalability is determined by the environment and infrastructure because there will always be demand for products such as these. We ensure we have sufficient stock and effectively manage distribution to partners and customers, keeping scalability smooth.

What do I think about the scalability of the solution?

Dell Business Laptops are stable, and their scalability is determined by the environment and infrastructure because there will always be demand for products such as these. We ensure we have sufficient stock and effectively manage distribution to partners and customers, keeping scalability smooth.

How are customer service and support?

Customer support for Dell Business Laptops is really good and reliable, earning a nine out of ten rating for how we evaluate their services, as all products are well-supported.

Which solution did I use previously and why did I switch?

I have always stuck with this solution, and when looking at products, we tend to select the best-in-breed that we house and sell. While there are other less expensive products, we value reliability and enterprise support—which are key advantages for paying a higher upfront cost compared to some competitors.

How was the initial setup?

Integrating Dell Business Laptops with my existing IT infrastructure is very easy as we run managed MDRs with Arctic Wolf, along with our Microsoft applications, and other tools such as Slack, that work well with our setup.

The procurement of Dell Business Laptops is super easy as we deal through distribution, working from vendor products and looking to sell into our channel partners across the United Kingdom. We engage with all the top channel partners who then procure that through to their end users, whether in private, public sector, or tender bids.

What about the implementation team?

The laptops allow for easy management by IT staff, as we have our whole SE team that manages asset tagging and centralized management, which makes the management of Dell Business Laptops efficient. Although I do not manage them myself, I know that Kobe and his team recently handled this and had it completed in a couple of minutes.

What was our ROI?

I see a return on investment with Dell Business Laptops as the money and time saved go hand-in-hand, since keeping the same products reduces the need for a completely different product refresh. By not having to spend money every two years, but rather every five or six, you maintain consistent return on investment and value.

Most PC refreshes or hardware refreshes now look at five to six years, rather than before when we would be looking at two years maximum with different brands.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing reveals that we are tailored to the higher end of the pricing spectrum, but considering the value and return on investment over a few years, it is more favorable to not refresh every eighteen months to two years but rather aiming for five or six years for optimal return.

Which other solutions did I evaluate?

We assess various competitors across the market when evaluating options, and while looking at all solutions, we remain focused on best-in-breed products. In this case, we ensure we are considering the superior support services and management offered over that of other vendors.

What other advice do I have?

I take my Dell Business Laptop everywhere in my backpack, and despite this daily wear and tear, there is barely any noticeable damage. The device remains very accessible for plugging in wires when connecting to screens, and there is no wear and tear on the side ports.

I am not the technical person, so I would not know about utilizing the security features such as TPM chips and BIOS-level protections on Dell Business Laptops, and when we are selling them, we are simply selling and using them.

The AI-enhanced performance features of Dell Business Laptops, including noise cancellation, high-quality webcams, and fast boot times, have positively influenced my team's productivity levels, especially with Copilot that is very effective when used on the Dell device. The quality of the camera during calls makes my workload run much more smoothly as I do not have to deal with technical issues.

I advise medium to large enterprise organizations looking for reliable products with strong vendor support and long life-cycle management to consider Dell Business Laptops, as I believe they are among the better options available.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Mar 30, 2026
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Lucus Romero - PeerSpot reviewer
Director of User Experience at a legal firm with 5,001-10,000 employees
Real User
Top 10
May 19, 2026
Lightweight laptops have enabled revenue‑driven legal work to run reliably throughout the day
Pros and Cons
  • "My advice to others looking into using Dell Business Laptops is that they should definitely check them out; the product's good, the price is right, and the procurement and delivery, along with all the things, add up to a very well-run program."
  • "Even a small thing that I think Dell could tweak is the docking station experience, which has been a struggle; we do have some older docks that don't work so well with the newer laptops, and it could be very frustrating for attorneys when they plug in and maybe one of their two screens doesn't turn on, which we seem to see quite a bit with the older docking stations."

What is our primary use case?

Dell Business Laptops serve as the primary workstations for our attorneys at Polsinelli.

A specific example of how the attorneys use the laptops in their day-to-day work is that they handle everything on them; they edit documents, they process email, they do research on them. It's how they function, and it's how they make money.

I would add that Dell Business Laptops are their primary driver of revenue for lawyers; lawyers cannot make money without the use of a laptop and technology.

What is most valuable?

When it comes to the best features that Dell Business Laptops offers, we appreciate them to be light with big batteries for long run time and also to be productive; you don't need the most powerful laptop ever, but a laptop that will function well is important.

The specific features of long battery life and a lightweight design have positively impacted our attorneys' productivity and daily routines, as right now, Dell has a very good product, which has improved their work product and everyday life; these attorneys spend a lot of time in the air, so that's important to have that long battery life.

I would also highlight that Dell Business Laptops are pretty robust and strong for a heavy workload; they seem to hold up very well.

Dell Business Laptops have positively impacted our organization by making it easy on the procurement process; Dell Financing has helped us out, making the logistics involved with ordering Dell probably the best untalked about feature.

The procurement process or Dell Financing has benefited our organization by saving us money because we were leasing with another company, and the structure of the finance program was a much better structure that didn't continue to charge us extra fees, and we didn't have to return the laptops as we would with the other finance structure that we were involved in.

What needs improvement?

Even a small thing that I think Dell could tweak is the docking station experience, which has been a struggle; we do have some older docks that don't work so well with the newer laptops, and it could be very frustrating for attorneys when they plug in and maybe one of their two screens doesn't turn on, which we seem to see quite a bit with the older docking stations.

I believe I captured all the needed improvements.

For how long have I used the solution?

I have over twenty years of experience working in my current field.

What other advice do I have?

I think that Dell Business Laptops are doing a really good job, and I don't really have any specific example of how they could get better; we are very, very happy with the product and will continue to use Dell Business Laptops so long as they continue to work as well as they do.

I rate Dell Business Laptops overall as a nine out of ten.

I give them a nine and not a ten because there's always room for improvement, and if they were perfect, I probably wouldn't have a job.

We deploy Dell Business Laptops directly, managing them with an on-premises setup.

In my role, I own the budget for laptop procurement.

My top priorities when selecting laptops for my organization are availability, as they must be available, and usability; they must be fit for function for our attorneys.

The specific challenge or need I was trying to address when I chose Dell Business Laptops for my organization is that they are a primary driver of revenue, so we're simply trying to put the best laptop at the best cost in front of our user base.

I chose Dell over the other brands I was considering due to their long history, the support model being great, reliability, and checking a lot of the boxes in the market.

My thoughts on the security features of Dell Business Laptops are that we have all of our own security as well as some of the partners that Dell works with; for us, we are a very high security function, and we have no problems with any of the security, none whatsoever; it's all very good.

My advice to others looking into using Dell Business Laptops is that they should definitely check them out; the product's good, the price is right, and the procurement and delivery, along with all the things, add up to a very well-run program.

My overall rating for this review is nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 19, 2026
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Global Support Manager at Samtec, Inc.
Real User
Top 20
May 18, 2026
Cost-focused laptops have delivered solid functionality and have supported large-scale savings
Pros and Cons
  • "We are saving several hundred dollars per device, and we have purchased roughly 1,000 devices up to this point, so we are definitely saving several thousand dollars."
  • "From an engineering perspective, Dell Business Laptops could be improved by reducing weight, as that is one of the biggest complaints we receive."

What is our primary use case?

My top priorities when selecting laptops for my company are cost, ease of use for the end-users, and functionality.

Dell Business Laptops models I am currently using are the Dell Pro Plus 14 and 16 inch, and the Dell Premium and Dell Pro Max 16 inch.

What is most valuable?

I would not say any feature specifically stands out in Dell Business Laptops. We did go back to a mid-tier model with Dell to keep it simple, which fits our needs and provides huge cost savings compared to the higher-end models such as the Yoga and the Carbon we had with Lenovo.

My experience with Dell Business Laptops has been good so far, as the experience with the actual company has been great, and their support has been good.

What needs improvement?

From an engineering perspective, Dell Business Laptops could be improved by reducing weight, as that is one of the biggest complaints we receive. They are heavy machines, but they are beefier machines with a graphics card.

For how long have I used the solution?

My company has been using Dell Business Laptops since we switched back to them in October, after using Lenovo. We used Dell Business Laptops over a decade ago.

What do I think about the stability of the solution?

I would not say anything specific has resulted from switching to these Dell Business Laptops, because most end-users generally do not care as long as it works. The fact that they work and function makes the end-users happy, and they do not have any complaints.

How are customer service and support?

My experience with Dell Business Laptops has been good so far, as the experience with the actual company has been great, and their support has been good.

Which solution did I use previously and why did I switch?

We chose Dell Business Laptops for my company while addressing specific challenges around cost. We were looking at revitalizing cost, and Dell was too competitive to pass up, especially since Lenovo was not able to compete when it came down to cost once we started looking at competitors.

What was our ROI?

I do not have a specific number on cost savings, but I know there has been substantial savings. We are saving several hundred dollars per device, and we have purchased roughly 1,000 devices up to this point, so we are definitely saving several thousand dollars.

Which other solutions did I evaluate?

We chose Dell Business Laptops over other brands such as HP and Lenovo because we wanted to have an all-in-one solution. We prefer Dell's desktop solution, especially from an engineering perspective, better than HP's. Most of the reason was cost.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would emphasize that the cost savings is definitely there, and from a functionality standpoint, they function just as well as the Lenovos. The base model of Dell Business Laptops is much nicer and sleeker compared to the base model of Lenovo, which looks very clunky.

I would not say anything specific that Dell Business Laptops have done to support our hybrid workforce from my standpoint, as I do not know if there is anything special they have done different than what Lenovo could do, but it allows people to work remotely and internally. I would rate this review an 8 overall.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 18, 2026
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IT Manager at The International School of Choueifat
Real User
Top 20
Mar 19, 2026
Consistent performance and proactive support have simplified long‑term device management
Pros and Cons
  • "Working with Dell Business Laptops in general is a hassle-free experience, especially their maintenance and support page."
  • "Compared to Mac, the Dell speakers are not the best on the market."

What is our primary use case?

I usually use Dell Business Laptops for work purposes because it is not very common to have them at home for personal use. Most people either use a Mac or Chromebook for studying purposes. My personal computer was a Dell XPS, and the first one I bought was in 2020. Ever since, I have been using Dell XPS.

Dell Business Laptops allow for easy management by IT staff, and they are very convenient and lightweight. It depends on the make, brand, model, and certain resources being used, but for me, speaking about the XPS model, it is very lightweight and compact. Dell XPS stands out compared to other brands in the market.

Working with Dell Business Laptops in general is a hassle-free experience, especially their maintenance and support page. The easiest thing is I can find my product, product tag, or serial number on the support website, which is very unique. Some other brands do not have the same feature, as you have to install software to detect your hardware. On the Dell support website, it is very convenient to type in or punch in the tag or serial number of my computer, and it automatically pulls up my hardware information. I have been dealing with the warranty services and the Dell tech line, and they have been very helpful, which is very unique.

What is most valuable?

The dependability of Dell Business Laptops does impress me in terms of their handling daily wear and tear. There is basically nothing special about day-to-day activity, but if someone has a laptop, it should serve its purpose. What stands out are the certain tweaks and features when you essentially need them. A laptop is a computer, but what stands out are the tweaks and things that are there when you need them. For example, the support, just getting the drivers and your computer drivers, and getting information about even the piece of hardware that you are using and how convenient it is to pull up all the information, all the repair history of this device, and also the warranty duration and all those things from the website is very convenient. I have had several other laptops, and I can say it is not as easy as it is with Dell Business Laptops, especially when it comes to support solutions.

My impression of the ProSupport service provided by Dell is that they have been very proactive. I actually did not deal with Dell support for the past four years. Before that, when I was in New York, if we reported a hardware issue, we would almost get it returned the same day, as they would pick it up the same day almost. For the past three years, I have not had any issues, fortunately.

What needs improvement?

I think Dell needs to produce more with touchscreens. The XPS model that I have has only one edition that has the touchscreen. Seeing more convertible laptops would be an added asset for Dell, especially the XPS model that I am currently using.

From the features perspective, there are not really any missing features that I would like to see included in Dell Business Laptops in the future. I also would suggest, although I do not know how that could be done, that the speakers could be enhanced. Compared to Mac, the Dell speakers are not the best on the market. I know it has to do with the pricing and everything, but if I were to suggest something, that would be one of the things to look into and enhance.

For how long have I used the solution?

Throughout my career, I have been using Dell Business Laptops for around ten to twelve years.

What do I think about the stability of the solution?

Regarding the stability and performance of Dell Business Laptops, I have had no crashes, downtimes, or any performance issues with them. If it was not a hardware failure, which we usually just contact support about and then get it replaced, we have almost none or zero issues with the system itself. Other than hardware defects, which we always replaced as soon as possible, I have had no other issues.

What do I think about the scalability of the solution?

I would describe the ease of integrating Dell Business Laptops within the existing IT infrastructure as something I have not found any difficulties with, fortunately. For the past four or five years, we actually migrated from using Lenovo and HP. We recently migrated to all Dell computers, not only laptops, but also desktop computers. I had a ThinkPad and I replaced it with a Dell. Luckily, ever since, it has been integrated very well. I have not found any difficulties with that at all.

How are customer service and support?

I would evaluate the customer service and technical support teams of Dell as very helpful, and we did not have to wait in a queue to get an agent. They are always available. Their virtual assistant, which was recently published in the last year or so, is very helpful as well.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I decided to go with Dell Business Laptops mainly because of the cheaper price. We got a better offer working with Dell. Also, their return service and maintenance service were phenomenal. That is why we preferred to rely basically on Dell Business Laptops. We still have some HP and Lenovos, but the main infrastructure and the main computers and laptops are Dell.

How was the initial setup?

The initial setup of Dell Business Laptops was pretty easy, and one of the reasons we considered Dell is that their BIOS settings have the ability to manage and deploy the BIOS settings through YAML files, which was very convenient for us. When we purchased, for example, two hundred units or one hundred units, and we had to set the BIOS password and adjust the BIOS settings, we did not have to set it one by one. We could just fire up all the computers and then push the BIOS settings through our network. That was fairly easy for the initial deployment, and I would say Dell stands out in this aspect.

What was our ROI?

I have not seen any measurable benefits in terms of return on investment, cost saving, time saving, or efficiency improvements with Dell Business Laptops. That is more of an economical question, which I am not really aware of. It also has to do with the geographical place and has so many measures to take into consideration, including inflation. Fortunately, it has not been a challenge for at least the past three years. Things might change because of the whole crisis going on in the Middle East, but fortunately, it has stayed as it is.

What other advice do I have?

The technical support and customer service team of Dell Business Laptops deserve a rating of eight or nine on a scale of one to ten, where ten is the highest.

There is no specific piece of advice or recommendation that I may share with other organizations considering Enterprise laptops on my mind right now, but in terms of just hardware enhancements, I would suggest the convertible editions and touchscreens and also enhancing the speakers. My overall rating for this review is nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Mar 19, 2026
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reviewer2843388 - PeerSpot reviewer
Support Technician at a legal firm with 5,001-10,000 employees
Real User
Top 10
May 19, 2026
Laptops have supported mobile legal work and save time with strong battery life and pro design
Pros and Cons
  • "We have had a better partnership with Dell, and the sales representatives and everyone involved has been better to work with than the other brand we previously used."
  • "Battery life could even be improved from where it is currently."

What is our primary use case?

We predominantly use Dell Business Laptops over desktops, and that is what everybody carries around to get their work done. Our primary uses include email and web browsing. As attorneys, our team keeps track of their time by the minute. There is nothing too unique involved with their normal daily routine. Dell Business Laptops serve as the daily driver that everybody needs to get their work done.

How has it helped my organization?

We have developed a better partnership with Dell, and the sales representatives and everyone involved has been better to work with than the other brand we previously used. We are able to get things done at a faster pace. In my support role, I hear that they function better on a day-to-day basis.

What is most valuable?

Currently, we are on the 14 Pro Premium, and the weight has been a good benefit, along with the battery life. Not having to carry around a charger is more important than other features. This is probably the most important thing, especially when people are traveling or at events such as conventions where constant charging would be inconvenient.

The collaboration touchpad has been a nice feature and is an addition this year. There was a decent speed jump between the last model and this one. The laptops look better in general. Working with attorneys, they want something that looks professional when taking it to a client's office, and Dell Business Laptops fit that bill. Battery life has been a good benefit for our team, whether they are supported in the office or working from home while traveling.

What needs improvement?

Dell Business Laptops could probably be thinner, more in line with the XPS line. Battery life could even be improved from where it is currently. Non-soldered memory and more user-replaceable items would be great improvements. The laptops this year were a bump up in performance compared to previous years.

For how long have I used the solution?

I have been doing support for about 21 years and have been with Polsinelli for 19 years.

What do I think about the stability of the solution?

There are no stability issues.

What do I think about the scalability of the solution?

There are no scalability issues.

How are customer service and support?

Customer support is overall pretty good.

Which solution did I use previously and why did I switch?

We have had a better partnership with Dell, and the sales representatives and everyone involved has been better to work with than the other brand we previously used.

How was the initial setup?

There was a decent speed jump between the last model and this one. The laptops look better in general. Working with attorneys, they want something that looks professional when taking it to a client's office, and Dell Business Laptops fit that bill.

What about the implementation team?

There were no issues with setup cost and licensing. Pricing could always be better.

What was our ROI?

I do not have specific details, but I am positive there are fewer tickets entered on the current model. This is definitely saving money, especially when considering that our attorneys are billing by the minute.

What's my experience with pricing, setup cost, and licensing?

There were no issues with setup cost and licensing. Pricing could always be better.

Which other solutions did I evaluate?

We also looked at Lenovo and HP.

What other advice do I have?

I would advise anyone to look at all their options, and if Dell Business Laptops would work for them, I definitely would not have any complaints to give them. I would rate this product an 8 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 19, 2026
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Sai  - PeerSpot reviewer
Ai/Data Analyst at CSD
Real User
Top 5Leaderboard
Mar 30, 2026
Reliable work laptop has boosted multitasking for exam monitoring and team collaboration
Pros and Cons
  • "Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues."
  • "Although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues."

What is our primary use case?

I have been using Dell Business Laptops, specifically the Dell Pro 14 Premium, as a daily work machine at my work for around six months.

My main use case for Dell Business Laptops involves monitoring various classes while getting my pay for monitoring students taking exams, which requires me to have multiple tabs open continuously, as it takes quite a bit of time to complete one exam for a student, and I also need to make different Excel sheets and documents after each exam has been completed.

The monitoring process we use includes working from Google Meet with a special interface connected to classroom cameras, guiding students to designated classrooms, and maintaining an Excel sheet for attendance and performance. We manually fill the Excel sheets, splitting tasks among our large team of four to five people, and I can say that Dell Business Laptops handles multitasking very easily as we frequently switch between monitoring tasks and Excel.

Before the workday begins, we have a meeting with our team on Teams to organize our tasks, and everything works well when I use this laptop.

What is most valuable?

The best features of Dell Business Laptops that stand out to me are the RAM and SSD, as having flexible RAM is beneficial for smoothly running new software we consider for monitoring without delays, which supports us even if we move into a new environment.

The smooth performance of Dell Business Laptops allows me to switch between applications very quickly with Alt-Tab, saving considerable time, as other laptops previously caused me disruptions with lag and frequent loading issues.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

The SSD does impact our workflow, though I am not sure much about it technically. However, RAM flexibility is important because we need ample RAM to run the system smoothly; less RAM results in noticeable glitches.

I find this laptop very interesting with its good storage and durability, as I handle it roughly and have dropped it a couple of times, yet it works fine. The display quality is excellent, and although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues.

What needs improvement?

Improvements for Dell Business Laptops could include better battery life, resolving heating issues, and possibly addressing pricing as similar models from competitors are available at lower prices, with seasonal discounts being appreciated.

In future models of Dell Business Laptops, I would like to see complimentary software benefits such as Excel or Microsoft 365 instead of having to pay for them, which I believe could increase demand for these laptops.

For how long have I used the solution?

I have been working in my current field for around five months, and if I were to include this one as well, it is six months.

What do I think about the stability of the solution?

The smooth performance of Dell Business Laptops allows me to switch between applications very quickly with Alt-Tab, saving considerable time, as other laptops previously caused me disruptions with lag and frequent loading issues.

Dell Business Laptops are very stable, and although I initially considered a MacBook, I preferred the access and flexibility of Dell Business Laptops option.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

What do I think about the scalability of the solution?

I believe we deploy Dell Business Laptops in a hybrid cloud environment.

Initially, we used Azure for our hybrid cloud setup, but when I joined the team, we switched everything to AWS.

How are customer service and support?

I have not reached customer support personally, but one of my teammates faced an issue and praised the customer support for being very helpful in guiding him, which makes me believe it is really good.

Customer support is really good as one of my teammates experienced quick assistance with his laptop issue, leading me to believe that their support is dependable.

Which solution did I use previously and why did I switch?

Initially, I used an HP laptop that lagged constantly, causing significant frustrations when running multiple applications which often led to the laptop not responding; switching to Dell Business Laptops resolved all these issues.

How was the initial setup?

We manually fill the Excel sheets, splitting tasks among our large team of four to five people, and I can say that Dell Business Laptops handles multitasking very easily as we frequently switch between monitoring tasks and Excel.

Before the workday begins, we have a meeting with our team on Teams to organize our tasks, and everything works well when I use this laptop.

What about the implementation team?

I think we have a sort of reseller relationship with the vendor as we just buy the products from them without being partners.

What was our ROI?

I find this laptop very interesting with its good storage and durability, as I handle it roughly and have dropped it a couple of times, yet it works fine. The display quality is excellent, and although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

What's my experience with pricing, setup cost, and licensing?

I find the pricing of Dell Business Laptops to be slightly on the pricier side since my organization deducts the cost from my salary, but I think the features justify the price, though licensing costs seem a bit high.

Which other solutions did I evaluate?

Dell Business Laptops are very stable, and although I initially considered a MacBook, I preferred the access and flexibility of Dell Business Laptops option.

What other advice do I have?

I would rate Dell Business Laptops a nine out of ten.

The reason for a nine instead of a ten is mainly due to heating issues, pricing concerns, and battery life, but I still consider nine a good score because of the laptop's overall smooth performance and support for multiple applications.

I am using the Dell Pro 14 something, but I do not exactly remember the complete model name.

Although I do not know much about TPM chips, we utilize a fingerprint for two-factor authorization to log in securely and update classroom-related documents, and I think it is a good feature.

The AI-enhanced performance features, including the camera quality, which I find better than my phone, greatly influence our productivity, making meetings smoother and providing a sense of connectivity among team members.

I find Dell Business Laptops really good and I highly recommend it; I have already encouraged my family to buy it based on my experience, and none of them have regretted their purchase.

I assess the dependability of Dell Business Laptops as perfect in terms of handling daily wear and tear, as I have dropped it several times without facing any issues. My rating for Dell Business Laptops is nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Mar 30, 2026
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Buyer's Guide
Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
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Business Laptops
Buyer's Guide
Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.