Dell Business Laptops Reviews

I have been using Dell Business Laptops for more than five years. My main use case for Dell Business Laptops is for both personal and business use. I also use Dell Business Laptops for work-related tasks, as we normally use them in our company to conduct presentations, especially with my daily activity in my organization and teams, such as network support and operations in our daily tasks.

We also use Dell Business Laptops for our daily presentations in each business need.

In my experience, the best features Dell Business Laptops offer are that they are very useful, light, and very presentable. When it comes to a meeting, Dell Business Laptops are very easy to carry and very light for me to present, and they are very fast, actually. The battery life of Dell Business Laptops is more than I expected, as it stays longer.

Dell Business Laptops have positively impacted my organization by giving us more leniency in our daily lives, especially when dealing with our business proposals and everything that we do for those kinds of proposals. I can explain that it has made things more lenient and efficient by improving turnaround times and providing us with more decisive responses for business needs.

One of the improvements needed for Dell Business Laptops is to enhance the lights, especially the camera. The camera is a little bit blurred in my vision, and I think that is one area I would like to be improved. I think there is a need for improvements when it comes to the accuracy and reliability of the output from Dell Business Laptops, as we need to get more specific in the AI answers.

I have been working in my current field for almost seven years now.

Dell Business Laptops are indeed very stable. Since switching to these Dell laptops, my end users have experienced improvements, as the performance is faster compared to others.

When it comes to scalability, Dell Business Laptops are very scalable concerning costs and during purchasing and licensing processes.

The customer support for Dell Business Laptops is very nice and indeed very supportive, especially with the AI agents.

I evaluated other options before choosing Dell Business Laptops, specifically Lenovo. I did not use other kinds of solutions, but I had metrics comparing to other brands.

My experience with pricing, setup cost, and licensing is very straightforward, especially with licensing done online, and the cost is more affordable compared to other competitors.

I forgot which cloud provider I use for my hybrid cloud setup, but I am not the one who is responsible for those setups.

Dell Business Laptops help improve my company's ROI through daily employee productivity and device reliability by providing us with responses to business needs, especially to our stakeholders for the productivity that is needed. Dell Business Laptops impact my company's bottom line with financial savings, especially through a longer hardware life cycle and lower IT support costs, as this can already be done in an online chat box, particularly with the AI agents who provide immediate support if there is any needed.

I have seen a return on investment, especially concerning money saved and time saved for our organization, as we have dealt with this since using other brands like Lenovo, resulting in a big investment change.

Dell Business Laptops provide my company with direct financial savings, such as an extended hardware life cycle, especially when procuring those kinds of laptops compared to other competitors. The impact of Dell Business Laptops on our IT support efficiency and overall business continuity is very nice, as there is significant support for our organization.

I chose Dell over other brands like Lenovo because Dell is better, as I have been using it for quite some time, making it more stable and reliable.

My top priorities when selecting laptops for my organization are to have a more reliable and stable kind of laptop for my employees. The Dell Business Laptops model I am currently using is the Dell Pro 13. The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was especially those kinds of features, such as those kinds of software updates.

The security features of Dell Business Laptops are more business-reliable when it comes to our daily business tasks, aligning well with my organization's needs. The measurable outcomes since deploying Dell Business Laptops include a user satisfaction score of nine out of ten.

If I were recommending Dell Business Laptops to a peer, I would say it is more reliable and compatible with other software when I need to install different kinds of software on my laptops. To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would say a thumbs up.

I sum up my experience with Dell Business Laptops by saying that I have had a great experience with my laptop since using it for more than five years, not encountering any issues, especially with blue screens or any kind of patching or updates, and it runs smoothly. Dell Business Laptops support my organization's hybrid workforce as they are more lenient and better for these kinds of devices to work with us, especially concerning hybrid setups.

On a scale of one to ten, I would rate the customer support as a ten. My advice for others considering Dell Business Laptops is to go ahead and buy them, as there is no need to hesitate, because I have been using them for quite some time, finding them very stable and reliable. No changes are needed for the future.

My main use case for Dell Business Laptops is mostly office work with Microsoft Office, SAP, printing, and Adobe software applications. The setup is quite complete at the moment, and it offers a good price.

Dell Business Laptops deliver strong performance, including responsive laptop and application behavior, as well as reliable internet speed connection response, which helps me multitask and run demanding applications smoothly.

Dell Business Laptops have impacted my organization positively, primarily through cost savings, as we do not use models from other companies.

The cost savings from Dell Business Laptops are primarily related to the laptop's price itself, as we have a corporate agreement that includes low repair costs and minimal Dell assistance regarding spare parts, changes, and technical support.

Dell Business Laptops' security features align with my organization's needs, as we primarily use Windows security tools including BitLocker, Microsoft Authenticator, strong passwords, and a 15-day update timeframe for laptops.

Dell Business Laptops' AI capabilities are integrated without issues in AI security since they incorporate policies for software updates and Windows updates within a short period. If a laptop remains offline for 15 days, it receives a non-compliance flag and moves to another organizational unit until it can be updated.

Dell Business Laptops can be improved, particularly regarding the poor quality of the case, which could be enhanced since it is made entirely of plastic.

Beyond the case quality and microphone issues, I do not have additional improvements to suggest for Dell Business Laptops. Software updates are acceptable, Dell Command Update works fine, and while Dell Optimizer software could be improved, everything else is satisfactory.

I rate Dell Business Laptops an 8 because, as I mentioned, it is all plastic and could be improved. With daily use, corners get broken, the battery life lasts only about one to one and a half years, and sometimes the Wi-Fi does not connect, requiring a software update, mostly of the Ethernet drivers. Apart from that, there are no major improvements needed.

I have been working in the IT field for approximately 30 years.

In my experience, Dell Business Laptops are very stable.

The customer support for Dell Business Laptops is quite good, typically providing assistance within three days.

We did not have any other solution before using Dell Business Laptops.

Since deploying Dell Business Laptops, we have saved a considerable amount of money, and customer satisfaction has improved with the laptops provided. There are no major issues with software deployment, software updates, or Windows updates.

I have seen a return on investment through time saved.

My experience with pricing, setup cost, and licensing for Dell Business Laptops shows that the software is fully compliant with my company. It comes with the full license, Windows, Windows updates, and Dell drivers.

We evaluated HP and IBM laptops before choosing Dell Business Laptops.

My advice for others considering Dell Business Laptops is to prioritize reliability, price, and software updates.

I chose Dell over the other brands I was considering due to cost, reliability, and technical support from the main office.

In my role concerning IT procurement, I base my opinion on performance, cost, and reliability when selecting or purchasing laptops for my organization.

My top priorities when selecting laptops for my organization are performance, reliability, low cost, and minimal technical issues with Dell.

The specific challenge I was addressing when I chose Dell Business Laptops for my organization included performance, reliability, and minimal technical issues regarding repairs and Dell technical support.

We have been using Dell Business Laptops and desktops.

The Dell Business Laptop model I am currently using is the 5540 Latitude.

I believe Dell Business Laptops is a very good product that is reliable, and the price is accessible among the wide range of laptops on the market. I rate this product an 8 out of 10.

Our organization has been using Dell Business Laptops for under a year since we adopted them late in 2025 from our RFP process.

The Dell Business Laptop models we are currently using include the Pro 14-inch premium as our standard device, the Pro 16-inch, some Pro Max models, and a few Latitudes, including the Pro 13-inch premium.

The benefit of having different Dell Business Laptop models with sizes of 13, 14, and 16 inches is to offer options depending on user preference and performance needs, especially with the Pro Max models catering to higher performance requirements rather than battery life and portability.

When we chose Dell Business Laptops for our organization, we were trying to address several challenges including value, cost-effectiveness, serviceability, overall performance, and reliability, along with supportability.

Supportability refers to the support process, warranty support, and the TechDirect process for engaging with the vendor, along with the repairability options that we have available. We have a large organization, so making it easier for our end users is critical.

Dell Business Laptops support our organization's hybrid workforce mainly through TechDirect and serviceability, allowing us to schedule support where a technician can come out or we can perform self-repair, enhancing user support and flexibility.

Since switching to Dell Business Laptops, our end users have generally experienced better performance because we standardized the CPU and RAM set across all models. This resulted in upgrades for many users when we refreshed their devices this year, with notable improvements in battery life and cooler operating temperatures.

I find it difficult to say what features of Dell Business Laptops are most valuable at this time because we are still learning the feature set. The serviceable ports were a considerable selling point for us, as well as the self-dispatch option, but we are still figuring out how to manage the fleet.

I do not have much insight into the security features of Dell Business Laptops and would probably need to turn that discussion over to our engineering team for more background.

I do not think Dell Business Laptops are expensive, and judging their cost-effectiveness is challenging due to current hardware and global supply chain issues. The laptop feels much lighter, which most people appreciate, but the magnesium case can feel somewhat plasticky, detracting slightly from the premium feel.

I have been working in my current field for approximately 10 years.

We have used their customer support through Dell TechDirect, and while we have not tried the self-dispatch option, we have engaged their support and received parts, which appears seamless and easy to do through the website.

At this time, I rate Dell support an eight because I do not think we have enough sample size to rate them higher, but our experience so far has been positive.

We previously used HP.

I chose Dell over other brands primarily for the value, especially during the RFP process where the price for the device was a significant factor, alongside support, warranty, and other considerations. Holistically, we felt the support we would receive from Dell would provide stronger value compared to our previous vendor, HP, where we felt we were not receiving the needed support.

My top priorities when selecting laptops for our organization come down to value, performance, form factor, size and weight, and the overall feel of the device. It is important that it feels like a premium device, as we transitioned from HP to Dell, and that appearance and feel eases the transition.

If I were recommending Dell Business Laptops to a peer, I would highlight the importance of serviceability and repairability, and I believe the hardware feels better overall.

To another IT leader or buyer who is considering choosing Dell for their commercial fleet, I would emphasize the management and toolset they provide. I rate my overall experience with Dell Business Laptops as an eight.

We deploy Dell Business Laptops to our end users and provide them with a specific image on the device. This is particularly convenient because they offer good battery life and other beneficial features.

We use ManageEngine software to deploy Dell Business Laptops for our end users. From there, we take the Dell laptop and connect it to a PXE server, where we drop the image into the laptop to begin the deployment process.

After deployment, we install all the standard applications such as Microsoft 365 and any other necessary software on Dell Business Laptops.

We use a variety of Dell Business Laptops, including Dell Wyse thin clients, Dell XPS, and Dell Precisions. We use almost the entire suite of Dell Business Laptops.

I appreciate the BIOS setup of Dell Business Laptops because it is intuitive and user-friendly. Every time you access the BIOS, there are always advanced settings available that allow you to fine-tune how the system performs. Whether you want more performance or better battery life, you can adjust all of that through the BIOS.

I prefer devices to have sufficient memory so they can handle multitasking effectively. At least 16 gigabytes of RAM is a minimum, but 32 gigabytes is ideal. I want them to have excellent battery life for people who travel and need that extra battery capacity, and strong performance so devices do not slow down and interrupt production.

I rate Dell Business Laptops an eight because they are excellent and easy to use, but sometimes the updates require two to three reboots to implement properly, depending on whether the device is experiencing issues. I would appreciate more detailed information about why updates are failing rather than just receiving a notification that the update failed.

Since I know Dell Business Laptops are looking to move into ARM processors, I would appreciate seeing more implementation and support for ARM X64 processors, such as Snapdragon.

I have been working in my current field for close to seven years.

Dell Business Laptops have demonstrated stability in my experience.

Overall, Dell Business Laptops' scalability for our organization's needs is excellent. We can scale as much as we want or remove as much as we want.

Customer support is one of the strengths of Dell Business Laptops. Every time I call, there is always someone willing to help, which is really valuable. I would rate customer support for Dell Business Laptops a ten.

We were previously using Lenovo laptops through CDW before switching to Dell Business Laptops. We made the change because of the ProSupport, performance of Dell laptops, and overall the premium look and feel of the devices, as well as the price.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive. Dell initially offered a price that was somewhat high for us, but our salesperson worked with us to bring the price down, which allowed us to make a decision and move forward with Dell.

We have experienced fewer people returning equipment since we deployed Dell Business Laptops because they are overall solid and do not break as frequently.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive.

Before choosing Dell Business Laptops, we evaluated other options including Lenovo, HP, and Samsung. However, Samsung is not primarily focused on enterprise, so those options were eliminated from consideration.

One major benefit of Dell Business Laptops is that once you install Dell Command Update on the laptop, end users can choose whether or not to update their devices. They do not need an administrator to provide admin access to update their device. They can handle updates independently through the Dell Command Update app.

This self-service update process has improved our operations significantly because we no longer have to go on-site or remotely connect to someone's computer to implement updates.

For our organization, we have encountered far fewer support tickets regarding hardware with Dell Business Laptops. The devices are functioning properly and working as intended, resulting in fewer overall tickets.

We have observed a measurable reduction of approximately thirty percent fewer tickets since we deployed Dell Business Laptops. This improvement can be attributed to Dell ProSupport, which is invaluable when something goes wrong with a device. You simply call, your equipment is protected, and you receive either the necessary equipment or parts to fix the issue, or you get someone on-site to assist you.

If you are looking for a solution that will save you money, I would recommend Dell Business Laptops because of the ProSupport and reliability of the devices. My experience with Dell Business Laptops has been very solid. They are great to use, and the support is outstanding.

Dell Business Laptops have supported our organization's hybrid workforce by making it easy to implement a hybrid solution. The ability to use our custom image means that we can update everything and have the device ready to deploy in just a few minutes. I would rate Dell Business Laptops an eight overall.

Standardization and reliability were the specific challenges and needs we were trying to address when we chose Dell Business Laptops for our organization. We work in a law enforcement capacity, so we needed a ruggedized or semi-rugged computer that was semi-modular and could benefit our patrol deputies out in the field.

Currently, we have the Dell Pro Rugged 14s and the Dell Pro Max 14s. For certain specialized areas such as data analytics and ArcGIS analysts, we tend to have more of a gaming-type computer, so we buy Alienware. For cyber crimes and similar work, we also buy Alienware, and we have some Precision Mobile Workstations in our organization as well.

Reliability, scalability, and the customer support behind Dell Business Laptops are what made me choose Dell over any other brands I was considering.

My top priorities when selecting laptops for my organization include something that is trusted and has great customer service or support behind it. Having our Dell partners and regional Dell partners visiting us and being constantly available is another driving force behind our choices. I do not want to order or buy equipment from a company that is not going to be there to help us with whatever issues we have. That is another main reason why we go with Dell Business Laptops.

Reliability has been a specific result my end users have experienced since switching to Dell Business Laptops. Battery life has been good, and I appreciate when Dell changed to their hot-swappable batteries on the ruggeds, as that actually made it much better for us.

I would say more modular features would improve Dell Business Laptops. If a Dell computer breaks, more than likely the motherboard is going to be involved, and we will have to replace the entire computer with the exception of certain things. If you make the internals a bit more modular, one of the techs can self-dispatch, request the equipment, and replace it themselves as opposed to sending it back to Dell, which would reduce turnaround time.

I have been in IT, mainly service desk or software administration, for roughly around five and a half years in my current field.

I do not really know how to answer that because, mainly as far as security goes, we tend to remove everything off the computer and put on our own EDR and our own MFA capabilities onto the computer itself. We do not really necessarily use anything that Dell Business Laptops provides. We do not have CAC cards, RFID, or fingerprint scanners or anything like that. We simply use our own Duo MFA or our own security software.

I would have to go back to the Dell Command Update because there are certain times where some of the techs are trying to update certain things, fix certain things, or even drivers that are neglected. If you have the Dell Command Update readily available, it automatically finds those updates for you and keeps your computer running.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

Roughly seven or eight years ago, we were using Lenovo ThinkPads, so that transition to Dell Business Laptops was a significant improvement.

We recently started implementing and utilizing Dell Command Update. We are also working on creating a process of building our image and sending it out to Dell so that Dell sends us the computers ready to deploy with our image already built into them, which is something that we did not do in the past.

All three measurable outcomes since deploying Dell Business Laptops, including cost savings, productivity improvements, and user satisfaction scores, have gone up drastically.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet to request a seed product so that they can test the computer, put it through everything, and test out the customer support behind it. That should be sufficient. You will get essentially everything that you will get from Panasonic or anybody else for a much cheaper price.

Dell Business Laptops have been pretty good, and I cannot complain thus far regarding my experience. The overall rating for this review is nine out of ten.

Our top priorities when selecting laptops for our company include price, availability, and performance, with price typically being the leading factor.

Currently, we have quite a few models of Dell Business Laptops, including 14-inch laptops ranging from Pro Plus Premium to 16-inch laptops. As a 20,000 end-user organization, we use a variety of desktops, laptops, and workstations, specifically utilizing Dell Pro Plus, Dell Pro Premiums, Dell Micro desktops, T2 towers, and slim desktops.

Dell Business Laptops support our company's hybrid workforce by allowing the team to be more flexible and mobile, giving us the ability to respond and react to situations. As a utility constantly on the move in the field, having that layer of connectivity with Dell 13-inch mobility-enabled clients has been a game-changer for us.

I have found the Dell Software Peripheral Control Manager to be most valuable in Dell Business Laptops that I am using, especially as I have a 52-inch 6K monitor, which has been excellent. I would say that the support software, Peripheral Device Manager, has provided a better experience than the previous vendor and their software.

The support and all the features that I mentioned benefit my company by giving us time back, providing greater insight into the actual hardware that we are supporting, and allowing the end-user to have a more detailed view of their own device. This provides overall more information for everybody to access.

To improve Dell Business Laptops, I would prefer them to be thinner, smaller, lighter, and cheaper. However, I am quite satisfied with my Dell right now, as it is very good.

My company has been using Dell Business Laptops for six to seven months.

Since switching to Dell Business Laptops, our experience has been fantastic, with very smooth operation and everything working well together.

If I were to recommend Dell Business Laptops to a peer, I would say that the relationship we have established with support has been a major factor. We have not had many situations where we needed to escalate, but the actual support of the device itself has been much better since we switched over. We now have superior support for the hardware that we are using.

To another IT leader or buyer who is on the fence about choosing Dell for their commercial needs, I would say it is an opportunity worth investigating at this point. We made the switch and it has been such a smooth experience building up our relationship with our sales representative and having that interaction to make decisions for our new hardware, which has been beneficial and rewarding.

When we chose Dell Business Laptops for our company, we were trying to address challenges such as needing Premier Support and the ability to cover break-fix, as we were experiencing significant struggles with our previous vendor and their ability to support the hardware. Dell offered us superior service.

I chose Dell over the other brands that we were considering primarily because support was the biggest factor, along with price and warranty coverage.

The initial setup was part of our smooth transition, integrating Dell peripherals into use, which improved the overall system functioning and worked very well together.

Regarding measurable outcomes in terms of cost savings, productivity, and user satisfaction scores, we are still in the phase of compiling the data together. On the procurement side, the cost savings have been realized and are a significant reason we made the switch. We have definitely achieved some cost savings at the beginning of this journey.

The specific results or improvements that our end-users have experienced since switching to Dell Business Laptops are still being assessed, as we are at the five-month mark of deployment. I would say that the feedback we have received as we roll these out has been fairly positive. Our employees are more excited to switch to Dell Business Laptops and they appreciate the look of the hardware, viewing it as a more premium product that they are working with. We have more progress to achieve and are still in substantial deployment phases.

Overall, my experience with Dell Business Laptops has been positive. I switched over five months ago and my personal experience has been fantastic, as I now have all Dell peripherals and everything has worked very smoothly with everything functioning well together. I would rate this product and experience a 9 out of 10.

My main use case for Dell Business Laptops is to set up servers for virtual machines, multiple virtual machines. There is a particular task within the university that especially depends on the virtual machines set up in Dell Business Laptops, and that is the servers. We use Dell Business Laptops for our organization. The specific need I was looking to solve by choosing Dell Pro Latitude for my organization is the main needs are operational continuity in multitasking environments. I was looking for mobility, security and ease of remote management.

I have noticed a lot of specific differences in my workflow and my team's productivity thanks to these specific functions, such as artificial intelligence or battery autonomy, since it helps us speed up all the processes and work in a more effective and accurate way.

Dell Business Laptops have positively impacted my organization in operational continuity and mobility, as the lightweight design, the high-speed wireless connectivity, the long battery life, make hybrid and remote work easier, which allows my staff to collaborate efficiently from anywhere. There has been an increase in work productivity, since there has been a substantial reduction in downtime thanks to hardware stability, the ability to process multiple applications, development environments and communication tools at the same time and all without freezing.

I have measured through key performance metrics, the KPIs that increase in productivity or the reduction in downtime. A very clear example of how the most valuable features of Dell Pro Latitude have impacted my team or the university is during the transition to hybrid and collaborative work. Thanks to the combination of fast-charging technology and audio management, the technical teaching staff can move between work rooms, laboratories, meetings, without worrying about running out of battery or having poor quality. In addition, from the IT team's perspective, the Dell Command Update tool allowed us to deploy security patches and update drivers in bulk within minutes.

The key points where it stands out most is for users, since they have continuous mobility. For the IT area, less workload. For my institution, time savings, operational continuity and reduction in support tickets.

Dell Pro Latitude impacts the efficiency of IT support and the operational continuity of my organization in automation and centralized maintenance, integrated diagnostics and less downtime, standardization and fast deployment and the entire plug-and-play ecosystem.

The best features that Dell Business Laptops offer include the performance and multitasking. It allows me to run several applications and tabs and development environments simultaneously. I also appreciate the artificial intelligence, since it's optimized software that automatically adjusts performance. In business security, I love it because it's advanced protection, such as fingerprint readers and proximity sensors. They have made my life much easier and also make me feel in a more secure environment. I appreciate the battery a lot, it has long autonomy, which works for my long workdays, and the connectivity, because Thunderbolt USB-C is very useful for me, the HDMI ports for multiple displays and Wi-Fi 6E for stable connections. I also appreciate the durability and quality of the chassis a lot, since it's a lightweight, resistant construction. Sometimes they are made of aluminum alloy, of carbon fiber and they hold up during transport.

I would add that the excellent keyboard and touchpads seem to me to be of superior quality compared to the rest. The screen quality as well, since they don't cause eye strain. The ease of maintenance and updates is excellent, since Dell has good support.

My opinion about the security features of Dell Pro Latitude is that they align with my organization's needs since the secure hardware and encryption store credentials and passwords in a dedicated hardware-level chip and it is isolated from software attacks from the system. Biometric authentication and presence sensors provide visual protection and security from the BIOS, since I appreciate that it verifies the integrity of the firmware at each boot to detect if the BIOS has been tampered with or infected.

The security features meet what is necessary.

Dell Business Laptops could be improved in thermal management when handling heavy loads, for example, with more advanced applications with multiple processes. A better selection of the variety of ports, adding more Thunderbolt ports, which are more functional nowadays, would be beneficial. It also would not be bad to add a bit more autonomy. I appreciate the current battery, but I need a little more to get through the day.

I would add that I don't know if it would be possible to make the fans less noisy, and liquid cooling or some kind of liquid metal cooling or also vapor chamber cooling would be a good idea.

I have noticed another area in which Dell Business Laptops could improve, besides what I already mentioned, which is in the development of software and information technologies in my company.

I have been using Dell Business Laptops in my organization for a year now.

Dell Business Laptops are deployed in my organization as they are joined to the corporate domain. They are managed remotely for patch distribution. At the workstations in the offices they are used connected to docking stations via USB-C and Thunderbolts. They are delivered directly to the staff both for in-office on-site work and for remote work.

I can share a measurable result since I implemented Dell Pro Latitude, which is a 30% reduction in technical support tickets, a 40% saving in configuration and deployment time, a 25% increase in productivity, and an increase in user satisfaction, since among my colleagues, they give it a 9 out of 10.

I chose Dell over other brands I was considering because of the technical support and coverage, the unified management ecosystem, the standardization of docking stations, peripherals, and a competitive cost-performance ratio.

I chose that particular rating because everything is really perfect, but to reach a 10 out of 10 it would take making those mentioned improvements to make better use and be a more well-rounded product, better and more capable. My main priorities when selecting laptops for my organization are performance and artificial intelligence. I am mainly evaluating the Dell Pro Latitude computer line. My advice to other professionals who are considering implementing Dell Pro Latitude in their organizations is to standardize models by user profiles, take full advantage of Dell's ecosystem of tools, invest in ProSupport and docking stations.

I use Dell Business Laptops for productivity and for using artificial intelligence tools. I use these artificial intelligence tools on Dell Business Laptops to speed up productivity, such as summarizing meetings, reading documents, creating summaries, and presentations, done through Tools like Teams or Office 365. This is a profile of equipment used for professionals who use many applications at the same time and need a balance between power, performance, and battery life.

Dell Business Laptops have had a positive impact on my organization by bringing more confidence and stability to the users who use them. Users gain confidence in using the device.

The best features that Dell Business Laptops offer are performance, durability, and robustness.

Performance is valuable when using various applications at the same time. Since the workday is very busy, I am in meetings and doing multitasking work. Productivity and performance with more powerful processors really help me carry out this role efficiently.

The finish of Dell Business Laptops is very good, making a difference in having equipment that is more pleasant to carry and to handle. The keyboard and construction are very good.

Regarding the AI features of Dell Business Laptops, I think governance and security are good, as it has a protection system on the device with biometrics. The accuracy and reliability of the results are good as well, as it is quite accurate.

Dell Business Laptops could be improved with some options for longer-lasting batteries and entry-level options with a better cost-benefit ratio.

I have been using Dell Business Laptops for five years.

Dell Business Laptops are very stable.

The scalability of Dell Business Laptops is average, as I can basically scale memory and storage.

Support for Dell Business Laptops is very good, as it is fast. I rate customer support for Dell Business Laptops a nine.

This is the first solution I am adopting now with Dell.

I am measuring productivity now with Dell Business Laptops, gaining more time to carry out tasks.

The experience with pricing, setup costs, and licensing has been good, as prices today are very standard and do not change much.

I evaluated competitor options such as HP and Lenovo before choosing Dell Business Laptops.

I rate Dell Business Laptops an eight on a scale from one to ten. It has high performance, so I believe it deserves quite a high number, but sometimes some models have a somewhat higher price where few companies and people are able to pay, which somewhat restricts it from being widely used.

Dell Business Laptops are deployed in my organization using the cloud, public cloud in most cases. I use Microsoft and Google as cloud providers.

My advice for others thinking about using Dell Business Laptops is to evaluate your use, which applications you will run, and consider adopting a higher-end model for durability.

Dell Business Laptops are primarily used in my organization within the legal area, accounting, the entire administrative part, and the use of Office suite tools and VPN. As a services consulting firm, we utilize these devices for everything related to delivering results to clients according to their needs, whether legal, accounting, financial, or insurance.

Dell Business Laptops have positively impacted my organization in that I chose the brand when I became manager because I considered that the after-sales support, such as technical support for spare parts, gave me an advantage in warranties and in ensuring that the purchases made were guaranteed and that the company would not have to spend additional money. By acquiring a quality product I avoid expenses that could affect both productivity and finances. By getting a quick response, I can effectively guarantee business continuity, the durability of the devices, and scalability if necessary, in case these are not enough. I can speak about certain models, which at the time were Latitude. I could scale the models and at that point get the best performance, and obviously it shows because we, as the technical support area, get fewer calls and can focus on planning other activities.

People and departments are happy with the performance and the speed with which tasks and deliverables are completed, and maintenance is minimal.

The best features that Dell Business Laptops offer, in my opinion, are the ergonomic design, the layout of the keys, and the backlit keyboard in the case of executive devices. They have also been good in terms of performance, especially because they are devices that are used constantly and not for home use. The performance required for administrative, accounting, or heavy-use tasks has helped me meet these standards and have fast machines.

The ergonomic design and the backlit keyboard have impacted my team's productivity in that it has to do with the user's comfort. The ergonomic keyboard is comfortable to work with when pressing the keys and, in addition, in dark spaces, the backlit keyboard helps a great deal to improve visibility and avoid strain or fatigue. The screen size and the screen technology have been quite essential so that the user can have high performance and little fatigue.

I would like to add that the design and materials must always be high performance. Lately, they have declined, but I trust that the brand can get back to designing devices that are durable and also contain enough technology to be fast and, above all, have a long lifespan.

Dell Business Laptops could improve on the materials used in the devices and especially the after-sales support. This is mainly important so that there is no delay in case any of the devices comes with a defect.

There is no other improvement I consider necessary for Dell Business Laptops besides the ones I already mentioned.

I have been using Dell Business Laptops for around twelve years.

My experience with Dell Business Laptops customer support was very successful from about 2014 when we started buying Dell devices until 2023. Honestly, there was no reason for me to think about other companies. I took over the area as manager, so that was even more in my favor. Everyone worked comfortably and smoothly, but there was a decline. The same reason why I had to drop HP is what also made me think about not going back to Dell. In that regard it has declined quite a bit. They became very bureaucratic, in a way that instead of helping me, it hinders things, and in that respect it really left me a very bitter experience.

Before deciding on Dell, I evaluated other brands, such as HP, and precisely the reason I discarded HP was the poor after-sales service. Once the sales were made, if a device failed and was still under warranty, it was extremely exhausting to try to get them to fix the problem. This caused delays and pressures which, although they had nothing to do with me in terms of the solution, in the end I have to be the face.

My experience with the price, implementation costs, and licenses of Dell Business Laptops is that right now with the increase in the cost of RAM and solid-state drives, it has become quite excessive. Devices, especially in the Latitude line, have gone up in price a lot. I somehow have to find a way to keep acquiring these devices. They have become very expensive, and it has honestly made it a bit difficult for me. Given the conditions in the country and many companies, I cannot make the same decision I made four or five years ago when it was a bit easier to make bulk purchases.

I considered other options or solutions before choosing Dell Business Laptops, but there were not many because I cannot choose consumer brands. At that time it was simply HP or Dell or IBM. IBM, honestly, I never had in mind. I was already working with HP. IBM never appealed to me due to another experience I had, in which I was neither the leader nor the decision-maker. I went directly with Dell, in addition to experiences I had already had in other institutions.

The specific challenges I was looking to solve by choosing Dell for my organization were to have reliable devices that, in addition to being durable, practical, and comfortable, also have after-sales support that can back me up in case they fail.

With the reduction of calls to technical support, it is not that it affects productivity directly, on the contrary, it benefits it because by having stable, durable, well-designed, and above all comfortable devices, the user almost never calls us. As technical support, we can think about and focus on other initiatives.

My main priorities when selecting laptops for my organization are design, technology, and the most important thing for me is after-sales support. Because it can be a very attractive device in design and at a good price, but if after-sales support, when it comes to a warranty, is going to be problematic and instead of helping it makes things worse, then it is definitely something I will not choose.

The specific Dell Business Laptops line I am using or evaluating is Latitude. We acquired XPS at one point, but my entire organizational setup is based on Dell Latitude devices and on the local servers PowerEdge.

I have noticed direct financial savings thanks to the use of Dell Business Laptops, such as a longer useful life of the devices and lower technical support costs. A device that lasts longer and that can also be scalable automatically impacts my organization by allowing me to create an environment where I can improve with the best costs.

Concrete examples of how these savings have benefited my company include a reduction in operating costs. I am given a budget and within that budget for issues of failures or incident prevention, that is where we spend the least and we spend more on improvement projects. There are fewer device purchases, in the sense that I can make a planned budget for upgrades due to obsolescence but no longer due to emergencies. The savings in technical support are obvious because I do not have to pay extra beyond what we already have in-house in terms of knowledge.

My advice to others who are considering using Dell Business Laptops is that they carefully consider the after-sales support so that, in a warranty situation, the solution they tried to implement does not end up becoming a headache.

I hope they can once again focus on those characteristics for which they have been an excellent brand for many years, so that if I had to choose again at some point, I would know that they have gone back to the roots that made them strong. This review has an overall rating of eight point five out of ten.

My main use case for Dell Business Laptops began with sales, so at the beginning, I used a small screen laptop, and as I evolved in my job, I used a bigger laptop. The last one was a Latitude with a touchscreen; I do not remember the exact model, but it is the model that you can convert or use in a way akin to a tablet. The main use I did with that Dell Business Laptops device was using the pen, which is really important for me because I have to draw and create schemes about the structure of the CRM or other software, and I used the pen and the touchscreen to make the training easier for my colleagues.

I usually use the touch and the pen with the whiteboard and with Miro, the software that I usually use to conduct training for my colleagues, so this is the main feature I use with Dell Business Laptops.

The best features Dell Business Laptops offer include excellent assistance, a well-designed body, a satisfying keyboard feel, and I appreciate that it does not excessively warm up under stress use.

The stability of Dell Business Laptops has helped my organization significantly because I have never encountered major problems with stability or freezing, which is really good for my job, and I think that is one of the most important things; I need to be always operative.

Dell Business Laptops can be improved with better design, as I think the body of the middle-range laptops such as the Latitude has a poor feel against the competition, and another important improvement is to enhance the trackpad—not the touchpad, which is that little pin in the center of the keyboard. Because I use that a lot and appreciate it, but I must be clear, the trackpad on Lenovo laptops is the best one, and you need to improve that without abandoning the use of the trackpad because I believe it is important.

Additionally, I think that the laptops are too near the table; when the laptop is on the table, there is no air that can pass between the laptop and the table, so you should make some feet to elevate the laptop further from the desk.

Regarding the features of Dell Business Laptops, I think that now is the time for Dell to create a competitor for Microsoft Surface.

I have been using Dell Business Laptops for not less than ten years.

The scalability of Dell Business Laptops is good, but it is lacking for the high-level laptops, especially concerning random access memory. My laptop is not scalable with the memory, and this poses a big problem. Even high-level laptops need to ensure scalability, which is the main issue with Dell Business Laptops currently, in my opinion, for my job.

The assistance I received was good because the first laptop with a touchscreen had some broken pixels, and Dell provided me with a temporary laptop that was quite similar to my own, and in about ten days, I received the new laptop with no problem.

I think that the customer support is not the best; the other company that excels in this area is HP.

Previously, we used Lenovo, but we switched to Dell because my company is now a Dell partner, which allowed us to secure good pricing conditions. Consequently, we shifted the entire company to Dell.

My experience with pricing, setup cost, and licensing has been good; I believe that Dell Business Laptops represents the best choice between price and quality.

I cannot affirm that I have seen a return on investment or share any relevant metrics such as money or time saved.

Before choosing Dell Business Laptops, we evaluated other options, namely Lenovo, ASUS, and Microsoft.

If I were recommending Dell Business Laptops to a peer, I would reflect on my thoughts.

The advice I would give to others looking into using Dell Business Laptops is to ensure that the accessories fit your job, as it is not always possible to use specific accessories with a kind of Dell Business Laptops device, such as the docking station.

I rate Dell Business Laptops an eight on a scale of one to ten.

I give an eight because I am satisfied, but I think that Dell can grow and has to.

In summing up my experience, the most important aspect is the possibility to customize the laptop to make it match my needs, which is something that competitors cannot easily provide. I can easily configure my Dell Business Laptops device, and that is truly important.