Dell Business Laptops Reviews

Dell Business Laptops are primarily used in my organization within the legal area, accounting, the entire administrative part, and the use of Office suite tools and VPN. As a services consulting firm, we utilize these devices for everything related to delivering results to clients according to their needs, whether legal, accounting, financial, or insurance.

Dell Business Laptops have positively impacted my organization in that I chose the brand when I became manager because I considered that the after-sales support, such as technical support for spare parts, gave me an advantage in warranties and in ensuring that the purchases made were guaranteed and that the company would not have to spend additional money. By acquiring a quality product I avoid expenses that could affect both productivity and finances. By getting a quick response, I can effectively guarantee business continuity, the durability of the devices, and scalability if necessary, in case these are not enough. I can speak about certain models, which at the time were Latitude. I could scale the models and at that point get the best performance, and obviously it shows because we, as the technical support area, get fewer calls and can focus on planning other activities.

People and departments are happy with the performance and the speed with which tasks and deliverables are completed, and maintenance is minimal.

The best features that Dell Business Laptops offer, in my opinion, are the ergonomic design, the layout of the keys, and the backlit keyboard in the case of executive devices. They have also been good in terms of performance, especially because they are devices that are used constantly and not for home use. The performance required for administrative, accounting, or heavy-use tasks has helped me meet these standards and have fast machines.

The ergonomic design and the backlit keyboard have impacted my team's productivity in that it has to do with the user's comfort. The ergonomic keyboard is comfortable to work with when pressing the keys and, in addition, in dark spaces, the backlit keyboard helps a great deal to improve visibility and avoid strain or fatigue. The screen size and the screen technology have been quite essential so that the user can have high performance and little fatigue.

I would like to add that the design and materials must always be high performance. Lately, they have declined, but I trust that the brand can get back to designing devices that are durable and also contain enough technology to be fast and, above all, have a long lifespan.

Dell Business Laptops could improve on the materials used in the devices and especially the after-sales support. This is mainly important so that there is no delay in case any of the devices comes with a defect.

There is no other improvement I consider necessary for Dell Business Laptops besides the ones I already mentioned.

I have been using Dell Business Laptops for around twelve years.

My experience with Dell Business Laptops customer support was very successful from about 2014 when we started buying Dell devices until 2023. Honestly, there was no reason for me to think about other companies. I took over the area as manager, so that was even more in my favor. Everyone worked comfortably and smoothly, but there was a decline. The same reason why I had to drop HP is what also made me think about not going back to Dell. In that regard it has declined quite a bit. They became very bureaucratic, in a way that instead of helping me, it hinders things, and in that respect it really left me a very bitter experience.

Before deciding on Dell, I evaluated other brands, such as HP, and precisely the reason I discarded HP was the poor after-sales service. Once the sales were made, if a device failed and was still under warranty, it was extremely exhausting to try to get them to fix the problem. This caused delays and pressures which, although they had nothing to do with me in terms of the solution, in the end I have to be the face.

My experience with the price, implementation costs, and licenses of Dell Business Laptops is that right now with the increase in the cost of RAM and solid-state drives, it has become quite excessive. Devices, especially in the Latitude line, have gone up in price a lot. I somehow have to find a way to keep acquiring these devices. They have become very expensive, and it has honestly made it a bit difficult for me. Given the conditions in the country and many companies, I cannot make the same decision I made four or five years ago when it was a bit easier to make bulk purchases.

I considered other options or solutions before choosing Dell Business Laptops, but there were not many because I cannot choose consumer brands. At that time it was simply HP or Dell or IBM. IBM, honestly, I never had in mind. I was already working with HP. IBM never appealed to me due to another experience I had, in which I was neither the leader nor the decision-maker. I went directly with Dell, in addition to experiences I had already had in other institutions.

The specific challenges I was looking to solve by choosing Dell for my organization were to have reliable devices that, in addition to being durable, practical, and comfortable, also have after-sales support that can back me up in case they fail.

With the reduction of calls to technical support, it is not that it affects productivity directly, on the contrary, it benefits it because by having stable, durable, well-designed, and above all comfortable devices, the user almost never calls us. As technical support, we can think about and focus on other initiatives.

My main priorities when selecting laptops for my organization are design, technology, and the most important thing for me is after-sales support. Because it can be a very attractive device in design and at a good price, but if after-sales support, when it comes to a warranty, is going to be problematic and instead of helping it makes things worse, then it is definitely something I will not choose.

The specific Dell Business Laptops line I am using or evaluating is Latitude. We acquired XPS at one point, but my entire organizational setup is based on Dell Latitude devices and on the local servers PowerEdge.

I have noticed direct financial savings thanks to the use of Dell Business Laptops, such as a longer useful life of the devices and lower technical support costs. A device that lasts longer and that can also be scalable automatically impacts my organization by allowing me to create an environment where I can improve with the best costs.

Concrete examples of how these savings have benefited my company include a reduction in operating costs. I am given a budget and within that budget for issues of failures or incident prevention, that is where we spend the least and we spend more on improvement projects. There are fewer device purchases, in the sense that I can make a planned budget for upgrades due to obsolescence but no longer due to emergencies. The savings in technical support are obvious because I do not have to pay extra beyond what we already have in-house in terms of knowledge.

My advice to others who are considering using Dell Business Laptops is that they carefully consider the after-sales support so that, in a warranty situation, the solution they tried to implement does not end up becoming a headache.

I hope they can once again focus on those characteristics for which they have been an excellent brand for many years, so that if I had to choose again at some point, I would know that they have gone back to the roots that made them strong. This review has an overall rating of eight point five out of ten.

My main use case for Dell Business Laptops began with sales, so at the beginning, I used a small screen laptop, and as I evolved in my job, I used a bigger laptop. The last one was a Latitude with a touchscreen; I do not remember the exact model, but it is the model that you can convert or use in a way akin to a tablet. The main use I did with that Dell Business Laptops device was using the pen, which is really important for me because I have to draw and create schemes about the structure of the CRM or other software, and I used the pen and the touchscreen to make the training easier for my colleagues.

I usually use the touch and the pen with the whiteboard and with Miro, the software that I usually use to conduct training for my colleagues, so this is the main feature I use with Dell Business Laptops.

The best features Dell Business Laptops offer include excellent assistance, a well-designed body, a satisfying keyboard feel, and I appreciate that it does not excessively warm up under stress use.

The stability of Dell Business Laptops has helped my organization significantly because I have never encountered major problems with stability or freezing, which is really good for my job, and I think that is one of the most important things; I need to be always operative.

Dell Business Laptops can be improved with better design, as I think the body of the middle-range laptops such as the Latitude has a poor feel against the competition, and another important improvement is to enhance the trackpad—not the touchpad, which is that little pin in the center of the keyboard. Because I use that a lot and appreciate it, but I must be clear, the trackpad on Lenovo laptops is the best one, and you need to improve that without abandoning the use of the trackpad because I believe it is important.

Additionally, I think that the laptops are too near the table; when the laptop is on the table, there is no air that can pass between the laptop and the table, so you should make some feet to elevate the laptop further from the desk.

Regarding the features of Dell Business Laptops, I think that now is the time for Dell to create a competitor for Microsoft Surface.

I have been using Dell Business Laptops for not less than ten years.

The scalability of Dell Business Laptops is good, but it is lacking for the high-level laptops, especially concerning random access memory. My laptop is not scalable with the memory, and this poses a big problem. Even high-level laptops need to ensure scalability, which is the main issue with Dell Business Laptops currently, in my opinion, for my job.

The assistance I received was good because the first laptop with a touchscreen had some broken pixels, and Dell provided me with a temporary laptop that was quite similar to my own, and in about ten days, I received the new laptop with no problem.

I think that the customer support is not the best; the other company that excels in this area is HP.

Previously, we used Lenovo, but we switched to Dell because my company is now a Dell partner, which allowed us to secure good pricing conditions. Consequently, we shifted the entire company to Dell.

My experience with pricing, setup cost, and licensing has been good; I believe that Dell Business Laptops represents the best choice between price and quality.

I cannot affirm that I have seen a return on investment or share any relevant metrics such as money or time saved.

Before choosing Dell Business Laptops, we evaluated other options, namely Lenovo, ASUS, and Microsoft.

If I were recommending Dell Business Laptops to a peer, I would reflect on my thoughts.

The advice I would give to others looking into using Dell Business Laptops is to ensure that the accessories fit your job, as it is not always possible to use specific accessories with a kind of Dell Business Laptops device, such as the docking station.

I rate Dell Business Laptops an eight on a scale of one to ten.

I give an eight because I am satisfied, but I think that Dell can grow and has to.

In summing up my experience, the most important aspect is the possibility to customize the laptop to make it match my needs, which is something that competitors cannot easily provide. I can easily configure my Dell Business Laptops device, and that is truly important.

The top priorities for me when it comes to selecting laptops for our employees is that they continue to function and that they continue to service them in the way that they are meant to. For instance, if they have a dedicated GPU and they are running things such as SolidWorks or they are running hard-running CAD equipment, that is going to hold up and run properly. When anything does go wrong, for instance, a battery which will eventually fail, it does not take an hour to take it apart and refix it and put it all back together to make it run again.

We are currently transitioning between Dell Business Laptops Pro Maxes with the i7s and i9s, depending on whether we are using the engineering model or the base model. We were using the Precisions, the 90s and the 91s. Both seem to be functioning really well, but we are still early into the Pro Max. I am currently one of the beta testers, and I currently love the Pro Max Plus so far.

I know they were trying to make sure that they were reliable and consistent and worked with their specific type of software, which they were very compatible with everything that they could throw at them. I know they dabbled in some other brands, but it never seemed to work out as well, especially with all of the types of drivers and all of the things that made it simple and easy to implement Dell Business Laptops. It seemed to simplify everything.

How would I improve Dell Business Laptops? That is a difficult question because the way that Dell is integrated with Microsoft and the product that they offer in the form of an operating system, and the way that that also needs to integrate with everything in itself, is a complication that is constantly being mitigated with everything over and over again when it comes to an actual enterprise situation, especially one that is aged over the last multiple decades. That becomes an issue when companies always go the easy way, or not always go the easy way, but every company finds their moment to take the easiest path to integrate with Microsoft. We have been doing this and doing that for a long time. I wish that there was an easier way to integrate with Linux a little bit more with more of their products. I know this is not close, and there are many things to consider, but I would prefer more integration with Linux.

I have had very little negative experience with Dell Business Laptops, other than when they have been mistreated.

It is definitely going to be part customer support and their willingness to communicate, part their willingness to work with us on what we need when it comes to engineering-level laptops that run SolidWorks and run these hard-running CAD programs, and also just price, helping us get things when the world of IT is demanding components right now when it comes to RAM and GPUs. They are still willing to work with us and get things to us when we need them, while delivering at a reasonable price, and consistently delivering on support when that needs to be necessary. When a C-suite person needs their computer to work in the next six hours, we have gotten someone there. That level of service is not something you get from everybody.

From what I have heard, Dell Business Laptops are a lot better than HP.

I have to reiterate what my coworker said. We do not consistently use much of Dell Business Laptops platform on their features specifically. We use a lot of third-party features, but I do think that it is nice that there is a way to make a bunch of third-party things work into Dell Business Laptops platform for that reason.

They work really well with everything that we have so far. The spotlight speaker presented that they integrate with everything, including our data center, our laptops, our everything. We have found 40 different softwares for various purposes. Everything we have managed to integrate with Dell Business Laptops over the years, and there have been challenges here and there, but for the most part, I certainly have no experience with a different brand of products that integrates better with a larger variety of products on the laptop or desktop side.

I think they are very happy that Dell Business Laptops are pretty resilient. They work well and mostly last a long time. We have no complaints, honestly. We have never used anything else. If anything, they have more complaints about their own laptops that we are not maintaining and making sure work properly.

I cannot say much about user satisfaction scores because we do not ask them to score things, but I think they would score it well. Regarding cost savings, I know that we definitely have some cost savings. We definitely have people coming around asking if we can get some sort of idea on getting a laptop for personal use or asking what we should do. We can figure out how to help them. They always work very well with us when we have the opportunity to talk to them.

I would certainly recommend Dell Business Laptops to somebody or Dell products generally to anybody that is wanting something that is robust and is going to be able to be upgradeable generally, as long as you make sure you are not getting some sort of thin client or something with soldered RAM in it. We utilize docks and monitors a lot, and they take them home and use them. Overall, I would rate this product a 5 out of 5.

The specific challenge we were trying to address when we chose Dell Business Laptops for our organization was getting buy-in from the faculty and staff. They go to Best Buy, they see the devices in the stores and ask, 'Why can't I have that?' I have to explain that those are not industry standard and are intended for personal use at home. Getting them to understand that and to achieve full buy-in was essential.

My top priorities when selecting laptops for my organization include getting true buy-in and getting full value from the product that we're picking. Today with current AI models and similar technologies, I'm changing my standards from 16 gigabytes now to 32 gigabytes, and from 512 gigabytes to a terabyte. The weight of the device also matters greatly now. I hear a great deal of feedback about this. Faculty and staff tell me, 'Oh, that's too heavy. I don't want to carry that one again. Do you have anything lighter?' So we had to get rid of the Precisions and now everything is much lighter, including 2-in-1 devices. We're getting a host of 2-in-1 devices, and I just received a text while I was here requesting another 2-in-1 device.

The features I have found most valuable include the 2-in-1 devices because my environment enjoys having the tablet capability. I can take the keyboard off when I'm on the plane, which is the key thing when flight attendants request, 'Put your laptops away.' This was a huge issue, which is why we've been getting that influx of 2-in-1 devices. When they say, 'Put your laptops away,' faculty and staff can still have the tablet piece out.

Dell Business Laptops have supported my organization's hybrid workforce well. We have a new alternate work location, so these devices have been a great tool. We had a surplus of docking stations, so we were able to provide those for faculty and staff to take home as well, migrating and switching over from a desktop environment to a laptop environment where now they have that flexibility to take their device home with them.

My thoughts on the security features of Dell Business Laptops, which align well with my organization's needs, include the built-in Absolute feature. This is very key. We've had laptops go missing, and we've been able to use that feature to track those devices.

To improve Dell Business Laptops, I would like to see thinner laptops always. You always want them to be thin and light. There is nothing that can be done about the price because that is just the industry standard right now. Those are two areas of focus: lighter devices and more storage, RAM, and improved processors—that is all the customer base wants. My advice with Dell is to try to create a MacBook killer, something that will go up against the MacBook. Those Mac users should see that Dell has something comparable.

I've been at this organization for two years and sixty days, but they've been partners with Dell Business Laptops for a long time—approximately ten years now.

From my interaction right now with my Dell account people, it has been fantastic. The partnership is true.

What made me choose Dell Business Laptops over the other brands I was considering is the good partnership. The partnership has been there before I got here, and Dell has been doing well with the university. That has been a key thing for us as well. We're not just spending money with Dell Business Laptops. Dell is actually a true partner, so that is important.

User satisfaction has seen measurable outcomes since deploying Dell Business Laptops, which is huge. Faculty and staff come to me saying they don't want the device even when I give them all the bells and whistles. They come to me asking, 'Hey, I want this Surface Pro.' I ask them, 'Why do you want the Surface Pro?' They respond, 'Well, it has all these specs I'm looking for.' I tell them, 'Give me an opportunity, let me get you the same thing from Dell Business Laptops.' I've had so many executives say, 'I just don't want it,' even though I told them all the specs they wanted and made sure the Dell device my people delivered met those requirements. Dell came through. The issue is that they just don't want it. Dell Business Laptops needs to be in those stores with their devices designed to look appealing in the same way that Microsoft designs the wallpaper for the Surface. If Dell did the same thing, it would help because that is all they're looking at. They're looking at the aesthetics, not actually considering whether this device will be able to do what they actually need it to do or if they're just happy with how it looks.

To another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet, I would say work with Dell. You are not just purchasing something; you are building a partnership. My experience with Dell Business Laptops in general has been fantastic so far. I've been really excited; I've been enjoying the Pros and the Pro Maxes. I will stick with Dell for a while. The challenge is convincing my environment. Faculty and staff say, 'Oh, I had a Latitude,' and I explain, 'The device didn't change; Dell just changed the branding of it.' So it was convincing my faculty and staff that this is not something new we're trying; Dell Business Laptops just changed the name. My review rating for Dell Business Laptops is eight out of ten.

I use Dell Business Laptops for my critical day-to-day work, which mostly consists of sensitive and critical work. The best part about this laptop is the security, as I am getting extensive security features.

For my use cases, I extensively use AutoCAD and CATIA applications, and I am also running some AI/ML tools on this laptop. Additionally, I use it for email and ERP access.

The positive aspects I have experienced with this product include the multifactor authentication I am using with my laptop. The best part is that I am getting multifactor authentication on powering on the laptop with my smart card reader and fingerprint reader. Once I authenticate, I log in with my Active Directory username and password. This is integrated with my SMS gateway for OTP authentication. After completing all these steps, I gain access to my applications, data, and OS access on my laptop.

When I compare the Intel processor to other vendors, I find that my colleagues are also using HP with AMD processors. The Dell provides fast response and good performance. Even when I am connecting with applications through a WAN link and accessing with my mobile hotspot, the performance is good.

The influence of the Intel processor on my purchase or refresh decisions is based on the performance of my applications. We conduct benchmark testing of laptops before procurement. We evaluate how my client-server applications, web applications, and local applications perform on my laptop, and based on these results, we are able to procure laptops.

The negatives or areas for improvement I see in Dell Business Laptops are related to battery life. Compared to Apple, Dell has less battery life compared to Apple laptops.

The battery life is shorter in Dell compared to Apple by around five hours. I can get about ten hours with Dell, while I get around fifteen hours with Apple.

I started working with Dell Business Laptops two years ago, so I have been using this product for the last two years.

I find Dell Business Laptops stable and do not experience limitations such as glitches or latency issues.

The scalability of Dell Business Laptops is feasible. I am getting thirty-two GB of RAM, so I hardly require any scalability from the RAM perspective, along with a one TB SSD which is very fast. All the TPM, fingerprint, and smart card features are inbuilt, and depending on the use cases, I can use them. If required, adding an NVIDIA card is also possible within the laptop.

I would rate the customer service or technical support as helpful. Most of the issues are able to be sorted out within thirty minutes.

I can quantify ROI or value for money because if I go with a straightforward local laptop, I am able to get the laptop. However, if I compare this with a virtual desktop, I can confirm that I will get ROI because I am getting an SSD within the laptop. I am not dependent on server disk, and I can retain data within my laptop in a very secured way. I can save a few costs from the data center site, which is possible with the laptop.

The price for Dell Business Laptops is quite affordable and is compatible with the MacBook Air and HP Elite laptop.

I can describe specific outcomes or improvements attributed to the Intel processor. Today, the public is looking for confidential computing. What we are getting is that data at rest and data in transit is highly encrypted. Some data is getting processed within the Intel processor, so I am expecting from Intel support with confidential computing where when data is getting processed in plain text, that is also getting protected or encrypted.

I would like to see additional features added to Dell Business Laptops in the future, such as confidential computing and quantum encryption. Whatever we are seeing in the future, quantum-based encryption is needed. The Kyber-768 and 1024 should be incorporated with the laptop.

I would rate this review a nine point five out of ten.

My main use case for Dell Business Laptops historically involves being a computer developer and software developer, where I have used more workstation side machines to develop mostly websites and others. Now in my new role as a client architect, I use them to better connect with our R&D that I support for their client usage, but my daily work is mostly collaborative tools.

A specific example of how I use Dell Business Laptops in my day-to-day work includes navigating in creating spreadsheets and PowerPoints, reading and checking email, writing emails, and using Teams. Pretty much everything is in the Office 365 collaborative suites.

In my previous work before I took this job as a developer, I did a fair amount of software development and used a fair amount of software development tools or cutting-edge technology, but it is very different now.

The best features Dell Business Laptops offer, particularly the workstations, include the appreciation for figuring out how to extend power delivery.

As a client architect, the power delivery feature has helped me provide a hybrid desk office experience for a wider variety of people who plug their laptops in, whether they are Dell laptops or not, knowing that most of our developers use Dell workstations means we can just use the one Thunderbolt 5 dock and know that we will be able to get them everything they need.

Dell Business Laptops have supported our organization's hybrid workforce, but this is challenging to answer because we are going across many different roles in a very large company. I feel there is a major gap with a powerful local AI LLM for our engineers who need that more and more. I think the 2025 lineup, seeing the 16 premium as a viable lightweight developer configuration, was a miss; it is really not suited for software development or hardcore engineering, it is really suited more for multimedia. I really appreciate HP's ability to polarize the screens to limit visibility on an airplane or in public spaces, and I would like to see that in Dell traveler-oriented configurations.

I would add that the build quality of Dell Business Laptops has really suffered this past year, and we are eager to get the new seed units to look at how they have improved. I was pretty impressed at Dell Tech World with Precision 5 in particular, but we really need to wait until we get our hands on to better understand how the build quality has improved.

Dell Business Laptops have not especially impacted my organization positively; we have been using them for a while, and they have been more of our standard. It has only been recently that we have diversified our pool with HP laptops, and I think, by and large, we do appreciate Dell Business Laptops overall, but over the last couple of years, the build quality has really gone down, and so it is about the same either way.

When I mention the build quality going down, I have noticed specific issues or patterns, including hardware failures and keyboard problems. The lattice, the zero lattice design, is very problematic; there are many people who appreciate how it looks, but for those of us with bigger fingers or who type quickly, it is really easy to hit two or three buttons at once. Additionally, the hinges on particularly the Pro Max Premiums have been seen out of alignment, and this is an issue we have already raised with Dell.

I think many of the issues I have had will be addressed in the current new lineup that you have brought forward from 2027 up to 2026, so it is hard to tell until I see what the new results are. There are also many little things in the office and traveler categories that are meant to help keep the laptop safe in certain circumstances but look like they are just going to get ripped off or destroyed as people take them in and out of bags.

The biggest miss for us in the pro laptop lineup has been the lack of a good laptop that is oriented towards local AI LLM development or usage. We were really looking for that Strix Halo with 128 gigabytes of RAM being in the lineup this past year, and it really left us with no good alternatives. The Qualcomm inference is useful, but it does not really get the job done compared to a Strix Halo.

Overall, Dell Business Laptops are very stable. If you look at the big picture of our relationship with Dell, we would be hard-pressed to go in the wrong direction where we were going for 2025.

Dell Business Laptops have scalability; however, it has been challenging to come to a way of working with a global leasing agreement since our organization is transitioning from transactional purchase to renting and leasing.

The customer support for Dell Business Laptops is overall pretty good, but a big challenge I discovered and have concerns about is how easy it is for anyone in the company or anyone who manages to obtain access to an email address in the company to represent our company's interests and access information about our assets.

Dell has been a mainstay of our company for decades, so when I chose Dell Business Laptops for my organization, I am not sure how to answer that question regarding a specific challenge or need.

I have not seen a return on investment from Dell Business Laptops; it is hard to say, but it has actually been more problematic. I am going to point to how we have HP set up and integrated with our Service Now, how we have a global leasing agreement with HP, and still do not have one with Dell after almost a year of trying to hash it out. It is really hard to make that case right now, to be honest.

I did not have to deal with pricing, setup cost, and licensing for Dell Business Laptops as that is procurement's job.

We maintain at least one other vendor to have some diversity in our fleet, which increases the support surface area, but allows us to not get locked into just one company and one solution. While we have been with Dell for decades, we have also worked with Lenovo, HP, and other vendors over the years to diversify our fleet, but I cannot speak to why we originally did something different.

I am involved in selecting or recommending laptops for my organization, and this is actually a primary aspect of my role. We first lean on historical data regarding what people use and feedback has been and what systems people are asking for outside of our defined standards. We look at things like Nextthink data and the tickets people have filed over the past few years before we start a new refresh decision. We look at market trends, new service agreements people have made with vendors for their software, and generally speaking, the direction that the company is trying to go, such as artificial intelligence, has become something that directed us to create a client standard.

Regarding the security features of Dell Business Laptops, I do not see anything particularly special or unique compared to anyone else's. By and large, we need everything that checks the boxes for enterprise security concepts and aligns with Microsoft and Linux industry standards. They meet the requirements; I do not know what more to say about that.

Regarding the accuracy and reliability of output from Dell Business Laptops' artificial intelligence capabilities, we do not rely on local artificial intelligence very much. The neural processing unit is just not well-supported or has a developed ecosystem around using neural processing units yet to really have an impact for local artificial intelligence. The kind of models that you can use locally, even on the bigger systems with very advanced Blackwell graphics processing units, are not enough to be worth it compared to just going to a Strix Halo or leveraging some other service either on-premises or in the cloud to handle it. Dell Business Laptops are deployed in my organization with many different strategies for different use cases; typical business people are leveraged with InTune. We have moved more to computer as a service, which has been hampered with Dell because of challenges getting a global service agreement signed. It is hard to answer that question beyond that.

I would really like to see Dell taking a step back and rethinking what it means to be top of the line. My advice to others looking into using Dell Business Laptops is to really look and think carefully at the offerings compared and to try to understand what your current internal customer needs are. My overall review rating for Dell Business Laptops is 7 out of 10.

My top priorities when selecting laptops for my organization focus on usability for my customers, since many of them are researchers and providers. Efficiency and mobility are key, as they need something lightweight. My customers do not want to be burdened with heavy equipment. They want to be able to quickly place the laptop in their bag or purse when they travel, but also have the right computing power because our providers use Epic, which is very robust once they access it. They perform e-scripts and conduct voice recordings rather than virtual consultations. They use voice memos to take notes for their patients instead of trying to type everything out.

I have found the support to be the most valuable feature of Dell Business Laptops, especially with our support agreement that provides next day service with on-site technician visits when needed. I remember handling a support ticket where I needed a replacement screen. I made the request on Tuesday and received an email Tuesday night. The Dell technician was on site Wednesday with the replacement screen. I set him up in the lab and an hour later, he provided the replacement. I was able to return the device to the customer a day later.

Since deploying Dell Business Laptops, the experience has been entirely positive. From a cost perspective, I was able to increase my hardware footprint because I demonstrated that I could purchase four Surface laptops or five Dell Business Laptops. At that point, I am practically getting one for free. Usability has been exceptional. The biggest challenge has been managing the transition from replacing Surface laptops and their docking stations and converting them to a Dell docking station setup.

It is challenging to identify how Dell Business Laptops can be improved because some of my customers have found them to perform well. However, due to their nature as researchers who are constantly on the move and traveling, much of my hardware gets physically damaged. I do not think this is something that anyone can fix, as it will happen regardless. The researchers are always working with different institutes and organizations across the world and are constantly on the go. They experience situations such as laptops being slammed down at TSA checkpoints or falling off tables in hotel lobbies. My hardware gets beaten up significantly. I do not think this is a problem that Dell can address, as it is a challenge with any brand unless they convert everything to Toughbooks.

I have been using these laptops for about three years since I started at Krieger.

The organization was primarily a Microsoft Surface shop before I started. Since then, I have moved toward a hybrid approach because I found, especially from a pricing standpoint, that while Surface laptops are more sleek, the cost is significantly higher. For the price I pay for one Surface, I receive a bulk discount of approximately two thousand dollars per unit. With Dell Business Laptops pricing, I get the same device with the same hardware components for about sixteen hundred dollars. I demonstrated that for four Surface laptops, I can get five Dell Business Laptops. From a cost perspective, I have been working to reduce our Surface footprint. The organization has been a Dell shop for desktops for years. From a laptop and mobile perspective, Dell deployment has increased over the last three years.

Currently, I am using Dell Business Laptops, specifically the Pro sixteen-inch model. I use the sixteen-inch, fourteen-inch, and alternate between the two models. For the fourteen-inch, I purchase the touchscreen option. For myself, I have the Dell Premiums seventeen-inch, which I have in my bookbag right now. I use this internally for my IS department because it has more powerful specifications, including an Ultra i9 processor and thirty-two gigabytes of RAM, since my support team runs more robust software from my customer base.

One of the biggest challenges I addressed involved the perception of Dell Business Laptops versus Surface devices. Many people in my customer base perceived Surface devices as more tiny and sleek, and they associated that perception with executive-level devices when it is not necessarily true. To overcome this hurdle, my Dell partner recently helped me by sending a try and buy unit of the Dell Pro Premium fourteen-inch, the PA14250 unit. I have been demoing this device, and many people have commented that it is the same weight as their Surface device and feels familiar. I have been able to explain that the performance is actually better than their Surface. This demonstration has helped overcome the perception hurdle. The issue was not about performance but rather about appearance and perception.

I also had to explain to my leadership team that because of how Surface devices are designed, their docking stations are based on the generation of Surface that each user had. Even though my fleet has changed as I refresh devices, I have to maintain a fleet of multiple docking stations to work with each respective Surface model. In contrast, with the new TB5 docking station, regardless of which Dell Business Laptops model someone has, it is backward compatible and adjusts the power to accommodate the device. I explained to leadership that with Dell Business Laptops, I have one universal docking station, whereas with our Surface devices, I have four different docking station options. From a cost and physical inventory perspective, we do not have the space to house and maintain all these different units and models of docks.

I chose Dell Business Laptops over other brands mainly for the support standpoint. I was able to get all of my field technicians and system support technicians through the Dell training program, and they are all Dell certified. This option is not available for Microsoft or Surface devices. I knew that my organization would be protected if anyone needs to open the laptop to swap the hard drive because they are trained and covered, and it does not void my warranty. This was my biggest selling point and has helped me tremendously in gaining more adoption.

On a scale from one to ten, I would give Dell Business Laptops a ten. Usability and function are exceptional. My team works directly with the Dell support team on imaging and deployment, and we are able to image and deploy machines much quicker because of how the drivers are packaged and integrated into my SCCM environment. I am turning out equipment faster. At this point, whenever I do any hardware change, the support team is ready for me within a day or two with everything packaged and ready to go in my SCCM environment. The process is much longer with Microsoft products because of how everything is packaged there. The Dell Business Laptops solution has definitely made my work much simpler and less of a hassle.

I recommend thinking about your user base and customer base before deciding on Dell Business Laptops, and avoiding overspending on unnecessary specifications. At first, my VP wanted everything configured with an Ultra i9 processor and thirty-two gigabytes of RAM. I questioned whether this was necessary, as that specification works for my developers and some of my researchers but not for my entire organization. I recommend taking a hard look at your user base and evaluating the product to ensure it meets the actual need. Providing yourself a little room for growth is crucial. I have found that in any industry, now in today's climate, eight gigabytes simply does not work anymore. Sixteen gigabytes is the minimum. However, I have had meetings in the last two months discussing whether sixteen gigabytes is even sufficient anymore. Probably within the next year, I will have to use thirty-two gigabytes as my baseline because of the demands in my organization. My last machine had sixteen gigabytes, and Google Chrome by itself consumes a lot of resources. On top of that, especially as an IT professional, I run SCCM, BeyondTrust, and my phone system, so I need that computing power. I would rate this product a ten overall.

My main use case for Dell Business Laptops is for post-production; the first 15 years and the last four years have been a combination of both, but mainly AI, running models locally.

For running AI models on the laptops, I install ComfyUI and I do video generation, image generation, and I also explore what's new by finding repositories on GitHub and then, if my GPU can handle it, I will install it and conduct tests on my own.

Regarding how I use Dell Business Laptops, mobility is important for me. I travel a lot for projects that require me to go to Los Angeles and San Francisco, so that's another significant consideration.

Dell Business Laptops offer powerful capabilities which are above average for the tasks I do in post-production.

The particular feature that stands out is the GPUs; the GPUs and the amount of VRAM they have make a significant difference, with more VRAM being better.

Dell Business Laptops feel new even after a couple of years of running local models; they remain fast and powerful.

Dell Business Laptops have positively impacted my organization by allowing me to work anywhere. Being able to work anywhere helps my projects and my team's productivity because while commuting in airports, I open my laptop and continue working from any location.

Dell Business Laptops can be improved with more GPU capacity.

In terms of other improvements needed, your support needs to be more customer-focused; I had an issue with my laptop that took more than 60 days to resolve, which is an issue that needs to be addressed because these high-end mobile workstations have three years of warranty, and I exchanged 60 emails between customer support and myself, which is substantial for any warranty.

I haven't noticed any other improvements needed for Dell Business Laptops that we haven't discussed, but perhaps the sales aspect needs improvement; it's difficult to get in contact with a representative. For example, people always ask me for referrals to reach out to someone because my university wants to buy computers and I find it difficult to get in touch with a sales representative here in Mexico.

For AI, I have been working in my current field for the last four years, and in post-production for 20 years.

Dell Business Laptops are stable; I haven't had issues with software or hardware.

My experience with customer support was great the first time, but I think it depends on your relationship with the third-party companies that provide the support; I didn't know my laptop was still under warranty and thought I had just one year, which led to some misconceptions about needing to pay for repairs.

I would rate the customer support on a scale of 1 to 10 as average; my latest issue took more than 60 days and involved 50 to 60 emails. While I understand they're trying to do their job, it was frustrating.

I previously used a different solution as many did; I built my own custom setups, but due to pricing, I switched to a tower CPU desktop.

Dell Business Laptops help improve my company's ROI primarily through cost savings; using local models has been the main feature with zero cost.

I think Dell Business Laptops impact my company's bottom line positively because they last longer; I've been with my computer for three years, and I don't feel the need to change the system now as it still works as it did when I first got it, which suggests that the life cycle is above average.

I have seen a return on investment in terms of money and time; essentially, there has been zero cost for us using local models without needing to buy credits.

If I were recommending Dell Business Laptops to a peer, I would say that I like to do demos at universities and any events that invite me; after my TED talk or presentation, they often reach out to me because they want to know more about Dell systems.

To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would say that there's nothing that compares to Dell; it's in a league of its own.

In summary, my experience with Dell Business Laptops has been a lifelong relationship; I think this is my seventh laptop from Dell. Dell Business Laptops have helped my team work remotely or in different locations because we are able to collaborate anywhere, anytime.

My thoughts on the security features of Dell Business Laptops are that they are well-aligned; I never had any complaint or data leak, as everything stays local in my machine, and I believe any breach of security is more about human error.

Since deploying Dell Business Laptops, one measurable outcome is that closed models are based on credits which need to be paid for, while running local models has been free because we have the systems and computers on-premises. All our assets are not on the cloud, which is something we value.

My advice for others looking into using Dell Business Laptops is to go for it; I never complained and I still have my previous laptops working. I rate this review with a score of 10.

My main area of expertise is the infrastructure, which includes the servers, building the servers, purchasing servers, and our virtual environment, our VX Rail, and our disaster recovery site. The current models we are using are the Dell Pro Maxes, the 16. We have some of the Dell laptops, though I forget the exact name, but they were the Presario or something similar.

My top priorities when selecting laptops for my organization are functionality, reliability, and performance. Overall, I would assess the stability of Dell Business Laptops as an eight out of ten.

I rate it an eight out of ten because of some issues regarding the repairability of the products. Some of them you can repair better, while others you take apart and might as well put back together because there is nothing you can do since the whole board is soldered in one piece.

The only flaw I would have against them is the customer support. We chose Dell over the other brands we were considering because overall, we prefer Dells. We do have some Lenovos, but overall, we choose more Dells because they seem to be a little sturdier. Functionality-wise, I find Dell Business Laptops to be the same as Lenovo, but aesthetically, they are a little more pleasing than Lenovo.

Dell Business Laptops have supported our organization's hybrid workforce by facilitating remote work and allowing users to telecommute, whether they choose to work from home or come into the office. That has impacted our organization positively, helping a little bit and making them a little bit more productive.

The specific challenges or needs we were trying to address when choosing Dell Business Laptops for our organization included being able to multitask and have a machine that would not be laggy and crash out while trying to do important tasks.

Regarding the security features of Dell Business Laptops, I have not really seen them do anything in that regard. That is on the people who deploy them because all laptops have the same innards, so it is going to be on you to make sure that device keeps your environment safe.

We have used Dell Business Laptops ever since I have worked there, and I have been at my company for 13 years.

My experience with the customer support and services has been the runaround. They give you the runaround because you will call, you will know what the problem is, you will tell them what the problem is, then they will tell you to try this. You have already tried it. They will tell you to try this. You have already done that also. Then, when you are trying to get back to them, sometimes it is a day or two before you get back to them, and then they will tell you to try something else. Before you know it, it is just take the product and fix it.

As for measurable outcomes since deploying Dell Business Laptops, I would say that as of recently, there are no cost savings since everything is going up. However, getting good machines out to our users is one of the upsides of it, and they appreciate and trust Dell, making it a good brand that they could rely on.

If I were recommending Dell Business Laptops to a peer, I would say that if you want a quality machine, go with a Dell. To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would ask if they want headaches or no headaches. Specifically, headaches are non-Dell. In summary, I have enjoyed my experience with Dell Business Laptops. I appreciate the features, the design, the styles, the docking station, and all the peripherals that they have to go along with them, so I am pleased with them. I think a lot of the end users have experienced improvements since switching to Dell Business Laptops, especially as they appreciate the lightweight of some of the laptops that we get, because some of the Lenovos can be bricks and can be bulky. I would rate Dell Business Laptops an eight out of ten overall.

I have been with the organization for eight years, and we have been using Dell Business Laptops the entire time. We do use a few others, such as some Panasonic Toughbooks because we have field workers, but we use Dell Ruggeds as well and the semi-rugged detachables.

The specific challenge we were trying to address when we chose Dell Business Laptops for our organization depends on the role. We find that the fact that there are so many different levels of performance is beneficial because we have engineers who do things such as flow modeling and AutoCAD, and the Precision series is what we generally go with them, and they work well. They are heavy, but obviously if you want performance, you have to have some power behind it. A lot of our senior managers really prefer the ultra-portable detachables. The only thing we really struggle with, and this is an expectation from people rather than a reflection on Dell, is that people who want the ultra-portables then say that this is not powerful enough. Of course it is not. It is an ultra-portable. The range of Dell Business Laptops offerings gives us really good options.

The features I have found most valuable are not really related to the laptops themselves, but the new integrated camera monitors we use and the hub monitors. We tried the hub monitors a few years ago when they first came out and they were not reliable, so we moved back away from them. The new generation seems to be much better. Dell Business Laptops' biggest strength right now is reliability. We have very few warranty service calls. We have some, as there is always going to be broken equipment, but for the most part, we are very happy with how reliable they are.

These laptops have supported our hybrid workforce because we have people who work from home, people who work specifically in the field, and office workers. The range of options is one of the things we really appreciate. We have a lot of people who use the fully rugged. We used to have Panasonics and Toshibas. We still have some Panasonics, but we use a lot of Dell Business Laptops rugged laptops. They have been consistent. They might be heavy and unwieldy, but if you are using it in the field, that is what you have to do. We have not had any major issues, and everybody has been happy with them.

To improve, it is a balance between performance and weight. Personally, I have one of the Precisions, the old 59s. This machine is powerful. Carrying this around is not easy, but it works. I am prepared to make that sacrifice, and I do not mind carrying a heavy one around. Executives are not in the same position. When an executive does not want that heavy weight but they still want the performance, that is where we sometimes struggle with expectation setting. I do not prefer the touchpads. I have not had a lot of people complain to me, and it might be specific to me, but the touchpad on my Precision is problematic. It routinely right-clicks somewhere unintended and I have to fight through it.

I have been in the industry for over thirty plus years.

Since deploying the laptops, we have measurable outcomes such as cost savings and user satisfaction scores because we are a Premier partner and we receive good rates. We have a good relationship with our account executive. Dell Business Laptops' account executive staff has been very responsive. Even though we have gone through a few account executives, everybody that we have worked with has been very easy to work with. When it comes to equipment reliability, anytime we do have a problem, that responsiveness has helped us out significantly.

The top priorities when choosing laptops for our organization are reliability, repairability, and support from my perspective.

We are using detachables and Latitude is our standard, although the names are changing, the Pro and the Pro Max and so forth. The Latitudes are our standard. Precisions we generally use for our engineers or our GIS people, the Geographic Information System, because they do a lot of information processing.

My thoughts on the security features of the laptops are that a lot of it is not related to the laptops themselves. We are migrating to Windows Hello and we are trying to do some biometric authentication, but again, that is not specific to Dell Business Laptops. I do not have much security feedback.

If I were about to tell a peer about Dell Business Laptops, I would convey that it would not just be about the computers, but about the company because we have had really good relations with our sales representatives and account executives. They always seem to be ready to assist us even when we have unusual requests. We do use a lot of Dell storage as well. I think we are going to be, obviously with the significant change in AI, deploying specific AI servers at some point. I do not know when that is going to happen, but I am almost certain it will be Dell Business Laptops equipment we go with because it will integrate well with our current environment. The relationship we have really helps. I would rate this review a nine out of ten.