My main use case for Dell Enterprise Desktops and Laptops is mainly remote work.
Build quality has supported daily remote work with consistent performance where power is available
Pros and Cons
- "For my use case, the ROI when using Dell Enterprise Desktops and Laptops for my company is very high overall."
- "My only complaint for Dell Enterprise Desktops and Laptops is the battery life."
What is our primary use case?
What is most valuable?
The feature I appreciate the most about Dell Enterprise Desktops and Laptops is the sturdy build quality. The screen brightness is good. The main functionalities I need for remote work are present and effective. Dell Enterprise Desktops and Laptops help companies by providing better value for price compared to other companies, though my experience with other laptops is limited.
What needs improvement?
My only complaint for Dell Enterprise Desktops and Laptops is the battery life. The battery life without being plugged into a power source is very short, especially when using Wi-Fi, as it gets drained in 45 minutes at most. This is the most important aspect that I would change.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for about one year, as the laptop I have currently is from my current job.
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What do I think about the stability of the solution?
I have not experienced any crashes with Dell Enterprise Desktops and Laptops. However, sometimes when I go to shut down my PC, it doesn't shut down completely. When I press the shutdown icon and close the laptop, occasionally I open it back up to find that it hasn't shut down entirely, which drains the battery. This occurs once or twice over a period of a month, possibly due to closing it too quickly.
What was our ROI?
For my use case, the ROI when using Dell Enterprise Desktops and Laptops for my company is very high overall. Though I haven't paid for it personally, it's a reliable laptop that I use almost daily, and the ROI is high regardless of the cost.
What's my experience with pricing, setup cost, and licensing?
As I have not paid anything personally, I cannot comment on the pricing or the setup cost.
Which other solutions did I evaluate?
My company might have considered other laptops before providing me with this one, but I am unaware of whether there was any specific consideration for Dell Enterprise Desktops and Laptops.
What other advice do I have?
I advise companies that are considering purchasing Dell Enterprise Desktops and Laptops to ensure they understand their use cases and whether they need the laptop to work without any power source other than its battery.
I would rate Dell Enterprise Desktops and Laptops overall as an eight. My experience shows that whenever I have a power source available, it performs excellently, and I primarily work in environments where power sources are accessible.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 28, 2025
Flag as inappropriateAnalyst at a financial services firm with 501-1,000 employees
Battery has lasted long and performance has remained reliable for work and daily tasks
Pros and Cons
- "For me, the biggest return on investment when having Dell Enterprise Desktops and Laptops is that I don't worry about the computer's performance or lag."
- "Dell Enterprise Desktops and Laptops can be improved by possibly adding more features for AI for some casual things, not performance."
What is our primary use case?
My main use cases for Dell Enterprise Desktops and Laptops are for work, Excel, Word, and also for fun.
What is most valuable?
The feature I appreciate the most about Dell Enterprise Desktops and Laptops is the battery life. The battery life tends to be long. Dell Enterprise Desktops and Laptops has helped me with the long battery life compared to other computers.
What needs improvement?
Dell Enterprise Desktops and Laptops can be improved by possibly adding more features for AI for some casual things, not performance. I am considering AI-focused features for daily life.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for eight or nine years.
What do I think about the stability of the solution?
I have not experienced any downtime or performance issues with the computer, more with the Wi-Fi.
How are customer service and support?
I have not contacted customer service and technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I switched before to HP, but the performance was not good.
What was our ROI?
For me, the biggest return on investment when having Dell Enterprise Desktops and Laptops is that I don't worry about the computer's performance or lag.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, the setup cost, and the licensing, I think it's high pricing, but the performance is worth it.
What other advice do I have?
I am happy with Dell Enterprise Desktops and Laptops now. My advice for other companies that are thinking of giving Dell Enterprise Desktops and Laptops to their workers is if you can, do it.
I would rate Dell Enterprise Desktops and Laptops overall as a 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 28, 2025
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Head of DevOps at a recreational facilities/services company with 5,001-10,000 employees
Has supported reliable field work and seamless remote server access over the years
Pros and Cons
- "Dell Enterprise Desktops and Laptops is very stable, with no outlet issues regarding stability and reliability."
What is our primary use case?
My main use cases are that I'm doing field work and modest stuff. I only connect to remote servers and do not use it for anything else.
What is most valuable?
What I appreciate most about Dell Enterprise Desktops and Laptops is the sizing, weight, and gait board, which is very good. There is a CAD because the performance of the laptop is very good.
What needs improvement?
I don't know what could be improved; Dell Enterprise Desktops and Laptops are very good.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops for three years.
What do I think about the stability of the solution?
Dell Enterprise Desktops and Laptops is very stable, with no outlet issues regarding stability and reliability.
How are customer service and support?
Dell Enterprise Desktops and Laptops customer service and technical support are very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have had other computers from other companies, specifically HP, in addition to Dell Enterprise Desktops and Laptops.
What was our ROI?
There's a return on investment when buying Dell Enterprise Desktops and Laptops.
Which other solutions did I evaluate?
The difference between HP and Dell Enterprise Desktops and Laptops relates to the company and its view.
What other advice do I have?
I recommend Dell Enterprise Desktops and Laptops to other companies that are thinking of buying them. I would rate Dell Enterprise Desktops and Laptops a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 28, 2025
Flag as inappropriateManagement Ims Assistant at a wholesaler/distributor with 11-50 employees
Facial and fingerprint login has improved daily workflow but frequent Outlook crashes still slow down productivity
Pros and Cons
- "Dell Enterprise Laptops is a reliable company with very good laptops."
- "The laptop doesn't work well enough for my needs because Outlook still crashes one to two times a day due to the one hundred and forty calendars I have open, and even more than that."
What is our primary use case?
My main use case for my laptop is Outlook, Office, and web browsing.
What is most valuable?
I appreciate the feature of logging in with my face or fingerprint, which is very convenient. You should keep this for the next generation. Additionally, logging in with a code instead of typing my number is helpful, though I think that's more of a Windows feature than a Dell feature.
My main area of expertise is as a management assistant, where I make appointments for my managers. When we hire new people, I conduct background checks and ensure they receive an account. When employees leave the company, I close their accounts.
What needs improvement?
The laptop doesn't work well enough for my needs because Outlook still crashes one to two times a day due to the one hundred and forty calendars I have open, and even more than that.
I considered changing to a different solution, which is why at the end of this year I was going to get a new laptop. However, I requested one sooner because my old laptop was crashing even more frequently. That's why I needed more memory and a faster computer. We had to order a brand new one, so I received a slightly older model than the newest model available, so the extra memory was beneficial.
For how long have I used the solution?
I have been using Dell Enterprise Laptops for two and a half years.
How are customer service and support?
I don't have any direct experience with customer service, but I understand it's a good one.
How would you rate customer service and support?
Positive
What other advice do I have?
I chose Dell Enterprise Laptops because the company does. The pricing is not very cheap, but I don't have detailed knowledge about it. The migration from one competitor to another was seamless. Since we also work with OneDrive, all the information was transferred to another laptop, and I only had to fill in some passwords. Dell Enterprise Laptops is a reliable company with very good laptops. I think other companies also use Dell Enterprise Laptops instead of different brands, so they're one of the biggest in the world. I rate the overall solution a 7 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 16, 2025
Flag as inappropriateOptical Communication System and FW Engineer at a tech company with 11-50 employees
Has supported efficient coding and schematic design with fast performance and reliable hardware
Pros and Cons
- "There are no downsides to using Dell Enterprise Desktops and Laptops; they are durable, function well, and any issues are promptly resolved."
What is our primary use case?
The main use is coding, office work, and running hardware, not simulations, but Cadence applications such as OrCAD or Capture to see schematics.
What is most valuable?
The feature I appreciate most about Dell Enterprise Desktops and Laptops is that they turn on quickly compared to others I have used. They are durable, work efficiently, and if any problems arise, they are fixed promptly. They are not manufactured in China, so privacy is maintained.
What needs improvement?
Battery life is one aspect that can be improved in Dell Enterprise Desktops and Laptops. Battery life is the most important feature for me.
For how long have I used the solution?
I have been using Dell Enterprise Desktops and Laptops continuously. I have maintained the same models; it was my laptop during studies, and then I received one at my job.
How are customer service and support?
I utilized customer support to replace my battery. The process was quick; I received a response by phone, and they directed me to the lab where they replaced it on the same day, within one to two hours. The service was efficient, and this was my only customer service experience, which I would rate as excellent.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
While I did not personally pay for the laptop at my company, cost is a consideration. Everyone seeks the most economical option, but durability and sufficient quality are essential factors.
What other advice do I have?
I write code for our company's PCB boards as part of my job duties.
There are no downsides to using Dell Enterprise Desktops and Laptops; they are durable, function well, and any issues are promptly resolved. My overall experience with Dell Enterprise Desktops and Laptops has been positive. I would rate it a 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Oct 4, 2025
Flag as inappropriateSenior Technical Architect at a financial services firm with 1,001-5,000 employees
Stable with great technical support and an easy initial setup
Pros and Cons
- "The support is really prompt and they deliver their service on time. We have no issues with the product and the support received from Dell."
- "Technical support is pretty good, and one of the main reasons we use Dell and left HP."
- "Pricing should be more competitive as compared to other vendors available in the market."
- "Pricing should be more competitive as compared to other vendors available in the market."
What is most valuable?
Overall, the experience has been really good.
The support is really prompt and they deliver their service on time. We have no issues with the product and the support received from Dell.
In fact, the technical support provided is the best feature. These days you can get any hardware from multiple vendors. That said, what really matters is the support. For us, how frequently and how quickly we can get the support we need and how easy they are to work with is important. In a lot of cases, the support representative has to have good troubleshooting experience, and with Dell they do.
The initial setup is very easy.
What needs improvement?
Pricing should be more competitive as compared to other vendors available in the market.
Recently we procured 10 laptops from Lenovo due to the fact that the hardware specs were much better than Dell and at the same price range. We went ahead with the 10 laptops. Around 40 or 50 laptops are about to expire in our organization. If the support experience from Lenovo turns out to be good, then definitely we will replace our existing infrastructure with Lenovo. That is not the case right now. It just might be the case after we have time to evaluate the services.
For how long have I used the solution?
Thus far, we have been using Dell for more than 10 or 12 years. It's been more than a decade.
What do I think about the stability of the solution?
The product is stable. We used to have issues with our HP machines. We don't seem to have any with Dell. They don't crash or freeze. They work quite well.
How are customer service and technical support?
Technical support is pretty good, and one of the main reasons we use Dell and left HP. We're quite satisfied with the level of support we get. The only way we would switch is if another company offered just as good a level of support but at a lower cost. We're looking at Lenovo now for that reason. However, we haven't tested their technical support yet.
Which solution did I use previously and why did I switch?
We used to use HP. We decided to switch due to the support issues we faced. Getting support was really difficult and it was a cumbersome task. Dell has far better support services in place.
The product quality from HP was also not very good. There were frequent failures that we had to deal with.
How was the initial setup?
The initial set up was straightforward. All we had to do was just enter the login credentials and create new login credentials on each device. Everything was pre-setup. It's such an easy process when you are using Dell laptops.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. It's competitive on the market. However, we have found Lenovo to be next, and that's very interesting to us.
Which other solutions did I evaluate?
Currently, we are evaluating Lenovo, as they offer the same specs at a lower price point. If they also offer good support, we could potentially leave Dell as well.
What other advice do I have?
We are a customer.
I have not had much experience with other vendors. There might be other products in the market which are better than Dell, however, for us, the product works quite well.
On a scale from one to ten, I'd rate them at an eight.
If they can work on the pricing and make it more competitive in the market we will continue to buy from them. Otherwise, we'll look for a different option.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Customer Experience Designer at a tech services company with 11-50 employees
Handles demanding creative and marketing tasks well but needs better font rendering and audio input support
Pros and Cons
- "Sometimes I have Photoshop, Illustrator, and Figma all open simultaneously, and it handles everything really well."
- "The two main issues I have with Dell Enterprise Laptops are that fonts sometimes don't display correctly and the sound doesn't work correctly sometimes."
What is our primary use case?
I'm using Dell Enterprise Laptops, specifically the Latitude 5550. This laptop is dedicated to work purposes. My main work responsibilities are fifty percent design-based, which many designers claim is better suited to Mac due to color accuracy and True Retina display. However, I also use it for marketing, and if you plug your laptop into a better screen, you can achieve true colors and it functions quite well. CPU-wise and memory-wise, it's perfectly adequate for my needs. Unlike my home setup where I would need more computing power to render three-dimensional models for private hobbies, I don't require that capability for work. The processing power is more than enough for office work and the design-based tasks I perform.
What is most valuable?
My Dell Enterprise Laptops has sixty-four gigabytes of RAM and an Intel Ultra Seven graphics card. There is something I thought of while working that would be valuable. Currently, I use a third-party app to use my iPad as a second screen, but it would be very nice to have a native app for screen extension when working on the go with my iPad using trusted devices. The Apple ecosystem offers Sidecar, which allows seamless integration between a Mac and iPad, and it functions beautifully. However, I'm confined to my current ecosystem with Dell Enterprise Laptops and don't have that luxury. A native screen extension feature similar to Sidecar would be highly desirable, especially considering the emphasis on security and trusting devices.
What needs improvement?
Dell Enterprise Laptops has sufficient power and processing capability, which is actually more than my custom-built PC, which is quite interesting. I don't experience any issues with speed or multitasking, and there are no crashes.
The main issue I notice is that certain fonts, particularly Helvetica, display incorrectly for my design work. Instead of rendering the text properly, it shows only the outline. This doesn't occur with every font, but Helvetica is problematic, and it's natively installed on both Windows and Mac computers, making it necessary for some of my jobs. I believe these issues are software-based.
A colleague of mine also experiences sound issues where connecting earphones, AirPods, or other headphones sometimes causes the microphone to not register properly. When this happens, I have to use the computer's microphone, which is not as good as any external microphone, even inexpensive headsets have better microphone quality than the laptop. This is frustrating, especially in a loud office environment, sometimes forcing me to switch to my phone so that people can hear me properly.
The two main issues I have with Dell Enterprise Laptops are that fonts sometimes don't display correctly and the sound doesn't work correctly sometimes.
What do I think about the stability of the solution?
Regarding the qualities of Dell Enterprise Laptops for a designer, it's mixed. I previously designed on Mac when I had a freelance company on the side, and the experience was much smoother. However, I think it's somewhat of a cliché in the designer community that designers must use Mac. I believe Dell Enterprise Laptops is perfectly adequate, and I'm proving that the opposite perspective is valid. Apple computers with the new M chips are really good, though I've never used those. My previous Mac crashed.
I mainly use Figma for design, and the desktop app works really well. Regarding colors, the jobs I focus on are very much minimum viable product-focused products, and the priority isn't visual design but rather usability. If a color is a couple of hex levels too much or too little, it's a minor issue compared to the main functionality. Using Windows is completely adequate for this, especially considering Dell Enterprise Laptops has sixty-four gigabytes of RAM. Sometimes I have Photoshop, Illustrator, and Figma all open simultaneously, and it handles everything really well.
How are customer service and support?
Regarding customer service issues with Dell Enterprise Laptops, I'm unsure if this is an issue specific to me or a general issue. When dealing with the sound and font problems, I access the support website. Sometimes it doesn't recognize that I'm logged in and won't read my computer, but after refreshing, it usually works. Every so often, I uninstall and reinstall drivers to see if that helps with the sound problem. However, I think it could be easier to troubleshoot these issues, as I still haven't found a solution for the sound issue. Dell Enterprise Laptops does provide access to most settings. I may not have tried everything yet, but I still have time to figure it out. More documentation would be helpful, and while these issues don't massively hinder my work, I do have workarounds.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before my current Dell Enterprise Laptops, at my previous workplace, I used HP. I started as an intern there and received pool laptops initially. The first one wasn't very good, so I received a new one that was adequate for work. At home, I previously used Mac, so switching to Windows was somewhat strange initially. Now I have my own personal PC, so the switch between Windows and Mac is no longer necessary.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Nov 26, 2025
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Very nicely done. Would like to see more on this topic of Dell -vs- Lenovo Enterpise Laptops and Desktops?