Darktrace Reviews

We use the solution for email, network and cloud security.

The network security and AR response are the main things.

The product is expensive, but it is a very good product. The user interface is also good.

I have been using Darktrace for two years.

The product is stable.

I rate the solution’s stability a nine out of ten.

The solution’s scalability is pretty straightforward. We’ve around 3500 users using this solution.

I rate the solution’s scalability an eight out of ten.

I contact technical support on occasion and ask questions, and they are responsive. I can get them on call or email. I’m very happy with the support.

Positive

The initial setup was quick and painless.

The product is very expensive.

The product is expensive, but it is a quality product. If you look apart from the cost, it's a good product followed by very good support. If you're willing to spend the money, it is worth consideration.

Overall, I rate the solution an eight out of ten.

Our primary use case is incident response.

One thing I appreciate is Antigena Email, which is for email protection.

One of the most valuable features is Behavior analytics.

One thing I would like is for Darktrace to flag SMB traffic more accurately. Currently, it only flags that SMB traffic has occurred, but it doesn't specify which file was being transferred. This makes it difficult to investigate incidents involving SMB traffic, as we don't have concrete evidence of what was being sent.

For example, if a user is sent an unauthorized file via SMB, Darktrace would only flag that SMB traffic occurred between the two users. It wouldn't be able to tell us which file was sent, so we would have to manually investigate the incident to determine what happened.

It would be helpful if Darktrace could flag the specific file that was being transferred in SMB traffic incidents. This would make it much easier to investigate these incidents and take appropriate action.

In future releases, I would like to see more playbooks.

I have been using this solution for a year now. 

I would rate the stability a ten out of ten. 

I would rate the scalability an eight out of ten. There are five end users in our analyst team. 

The customer service and support are really good. That's one of the things that I've come to appreciate about Darktrace. 

Any concern that you give to them, they come on board and arrange a meeting where you could possibly do some practical work with them. They would take on the incident, and they would say, "Okay. Let's set this incident together."

Positive

We used Sophos. We chose Darktrace because of its reliability. Unlike other solutions that rely heavily on signature-based logins, Darktrace operates by learning the behavior of individual users. This means that what may seem normal to me could be considered abnormal for someone else, and Darktrace can effectively block such anomalies. This feature has proven to be immensely helpful.

The initial setup is very easy. I would rate my experience with the initial setup a ten out of ten, where one is difficult and ten is easy to set up. 

It took around an hour to set up. 

The deployment process is pretty self-sufficient. It handles network closure and device discovery.

One person is sufficient for the deployment process. 

The solution is quite expensive. I would rate the licensing model an eight out of ten. 

I would recommend it based on its excellent behavior analytics and AI implementation.

Overall, I would rate the solution an eight out of ten. 

Our customers use Darktrace to monitor network traffic.

I like the dashboards, which are cool. They are more user-friendly, in my experience. Its learning capabilities are really good.

It should be easier to access the Darktrace portal and its documentation. Only the customer can access their portal and support. It could be cheaper. 

Darktrace is relatively stable.

Darktrace is scalable. It's very good. We have two big banks in Turkey using this solution.

The initial setup is straightforward. It takes me about half an hour to deploy this solution.

We implement this solution.

Darktrace is expensive. You can pay for the license yearly.

I would recommend this solution to potential users. But the cloud solution is challenging to use in Turkey.

On a scale from one to ten, I would give Darktrace an eight.

The solution is used as an anti-phishing tool.

The AI-based pattern is the most valuable feature. The AI monitors users' patterns in how they draft and send emails, so if there is a change in the pattern the email is flagged.

There is a high ratio of false positive information. For example, AI capabilities can sometimes make it difficult to distinguish between a legitimate email and a phishing email. This is one of the features that need to be manually sorted out and aligned. We need to improve this feature by putting DNS into the micro.

I have been using the solution for three years.

The solution is stable.

The solution is scalable.

The technical support team is good and they provide support on a priority level.

Positive

The initial setup is easy.

The cost is moderate.

I give the solution an eight out of ten.

Our organization chose Darktrace because of its phishing capabilities.

Darktrace is the best way to secure a gateway and I recommend the solution to others.

The most valuable feature is the solution's ability to trim out the false positives and point your attention to the real important stuff.

The level of tracking within the network from the transmission level up to the machine level can use improvement.

The solution works similarly to an intrusion prevention system at the network level. It would be a nice improvement to have an add-on that can act at the post level.

The cost of the solution can be reduced to make it more appealing to customers.

I have been using the solution for two and a half years.

The solution is stable.

The solution is scalable but costly to do.

The customer support team is responsive and tries to resolve the issue proactively.

The setup is straightforward and easy to integrate.

The setup cost for the entry-level is pricy. 

I rate the solution a nine out of ten.

It takes a team of five to maintain the solution.

This solution can reduce the resources required to run a security operation center by two-thirds.

The solution's reports are intuitive and informative.

Darktrace is used for network security.

Darktrace has helped our organization be secure from network spam and attacks.

The most valuable features of Darktrace are the tracing of unusual external emails and monitoring the local network.

Darktrace could improve its features, such as monitoring and detecting ransomware. 

I have been using Darktrace for approximately three months.

Darktrace is a stable solution.

The scalability of Darktrace is good.

We have four companies that are using this solution.

I have not used the support from Darktrace.

The initial setup of Darktrace was simple. The deployment of Darktrace took approximately two weeks.

I am using a demo of Darktrace for deployment and testing which is free.

My company chose Darktrace because it helped other companies that needed some help with metrics monitoring and spam monitoring.

I would recommend this solution to others.

I rate Darktrace a ten out of ten.

We are a financial Institute and make use of the IDS solution. We have the SIM called QRadar. We analyze all the traffic clouds with Darktrace and SIM.

The most valuable feature has been the behavioral analytics that allows us to monitor all the traffic.

Sometimes the solution gives some false positives which could be improved. The dashboard and reporting for this solution could be improved as it is currently complex. The GUI for this solution could also be improved. 

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution. 

The technical support is very good but we would like to get some information from APAC because we are in APAC region.

We considered McAfee and other solutions but based on budget and features, we decided to go with Darktrace.

The initial setup is straightforward and so is the maintenance. 

The deployment was done in-house.

I would rate this solution a seven out of ten. 

We primarily use the solution for network traffic analysis, to identify potential threats running on our customers' ICP environment, and to generate alerts to our SOC.

The Enterprise Immune System, Cyber Artificial Intelligence Analyst, and Antigena technology are all very useful aspects of the product.

The solution is quite stable.

The scalability is great.

The initial setup is simple.

It can always improve here and there, however, in general, it's already quite complete. 

The solution could have better integration capabilities. There aren't so many third-party vendor platforms natively integrated with the platform. 

They need a better-automated response setup.

I've been using the solution for a few years at this point. 

The solution is stable. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

I've found the solution's scalability to be very good. It can scale from one endpoint to many thousands of endpoints. We have a lot of implementations that are quite sizable for our customers.

We have 20 to 30 clients on the solution at this time. 

Technical support is fine. That said, we are very skilled and therefore we don't require the help of technical support all that often.

We find the implementation process to be quite painless. We only had to identify the right place in which put the appliances, and then they start learning.

We were able to deploy same day. it's a pretty fast process. 

We have a team dedicated to the delivery that manages Darktrace and other technical solutions and they are in charge of implementation in the customers' ICP environment. More or less, we have more than ten people handling this.

We are capable of handling implementations for our clients. 

Our clients pay a yearly licensing fee. I can't speak to the exact costs involved. We have a variety of clients who have licenses with Darktrace.

We are partners of Darktrace.

We utilize both cloud and on-premises deployments. 

I would recommend the solution to other companies and clients.

I'd rate the product at a ten out of ten.