Darktrace Reviews

We are a consulting company and sell Darktrace to our customers. Our company is in West Africa. I'm the company CEO.

Darktrace can observe networks and respond to those observations. It provides great network protection, is innovative and flexible.

I think Darktrace needs to improve its collaboration with local partners. That would include training and improving the technical skills of vendors. Desktop and mobile device protection could also be improved. 

We've been selling this solution for two years. 

The solution is stable. 

Our customers report that the technical support is very good. 

Positive

The initial setup is reasonably straightforward although the process requires some preparation beforehand. The size of deployment varies greatly, we've deployed in companies ranging in size from 200 up to 5,000 users. 

Licensing costs are expensive, although I think the high cost is partly a currency issue because we're based in West Africa. 

I rate this solution eight out of 10. 

Darktrace is a very good solution.

Darktrace is very useful for us because it has a large number of models for detecting threats.

There are numerous false positives.

Darktrace requires numerous configurations. It would be beneficial if the configuration could be made simpler.

I have been using Darktrace for three years.

Darktrace is very stable.

Darktrace is easy to scale. It's a scalable solution.

Technical support is good.

The initial setup is difficult.

It took three or four months to deploy.

People must first examine the network architecture in order to make the best implementation.

Darktrace is a very good solution, I would rate it a nine out of ten.

Overall, I like the system. The product offers us a very good user interface and we've found the network visibility to be very good so far. The solution has one window and shows all networks.

The solution comes in multiple languages, including English and Arab options.

The solution is stable.

We've found that technical support is helpful and available to assist us if we need them.

There are some automation capabilities, however, they could be presented better.

The manual is difficult to follow. While it presents some use cases, it's not very clear. There may also be some language barriers, as it's not available in my language.

Some aspects of the initial setup are complex. 

It would be useful if there was a way to check to see if there are certain devices that are not in sync with the solution. I'm not sure if this is an option or not. 

The cost of the solution is quite high.

I'm very interested in ISO 27001 and these processes. I'd like to better understand how it supports this kind of workflow.

I haven't used the solution for very long. It may only be about 20 hours or so. It's very, very new. 

The solution is mostly stable. I found that, during the POC, sometimes my rights would do off and I would have to reinstate them, however, other than that, it was very stable. The performance was good. 

I've only used the solution for a short amount of time. I can't really speak to the scalability. There were different models that I tried, however, I can't speak about how different models affect the scalability. I've only used it for a very short amount of time.

There are maybe three or four people on the solution, now that we've tested it. 

I haven't really interacted so much with technical support, however, there is a person available to us that could help us troubleshoot or answer our questions if we need assistance. 

There are aspects of the initial setup that are not very straightforward. there is some complexity. I needed to keep going back to the manual to check things at certain points. 

We are still currently in the test period. Within the year, we will have to invest in the cost of licensing. We have not done that yet.

The solution itself is quite expensive. 

We did look at other solutions, however, I can't speak to which solutions we actually looked at.

We are a partner.

I'm not sure which version of the solution we're using. My understanding is that it is version 5.

I would recommend the solution to others. However, it's important to ensure you use the solution in order to set up your processes correctly and to the benefit of the organization.

So far, I would rate the solution at an eight out of ten.

I use it for my business. Within our organization, there are around 500 people using this solution. We want to continue using Darktrace but it's very expensive.

Darktrace is very flexible.

I have been using this solution for a couple of weeks.

This solution is both scalable and stable.

The technical support is very good.

We used Stealthwatch and Proofpoint.

The initial setup was quite straightforward. Deployment takes roughly 45 minutes to one hour.

We used an integrator.

This solution is expensive.

I would absolutely recommend using Darktrace. Overall, on a scale from one to ten, I would give this solution a rating of eight.

Darktrace is deployed on our LAN, inside the network. No site, no internet, it's just for monitoring the LAN, local access network. It helps us to find a lot of threats inside the network. We are very happy with the solution. You don't need to have a lot of analysts with Darktrace who are making or following the incident. This solution helps you to send the notification and avoid threats.

The main valuable feature is that we don't need a lot of analysts. With few analysts, we have all the network monitored, 24/7.

Firstly, the integration should be improved. 

In terms of what additional features I would like included in the next release of Darktrace, I would like to see more protection in the endpoint. Especially because we have a lot of people using VPNs. If they would improve end point security, it would give more control there.

We have been using Darktrace for three years.

In terms of stability, Darktrace is an excellent product.

Darktrace's scalability is very good. We have about 1,200 users on it currently.

Their technical support is excellent.

We have more than an SOC, a security operation center, so we switched to Darktrace because they use artificial intelligence and they are more sophisticated in preventing threats.

The initial setup is straight forward. Deployment took one day.

We implemented with a consultant. It required two people.

Our ROI as a result of Darktrace is excellent. The return of the cost of the solution for preventing threats is very good.

Darktrace is expensive, but its results are invaluable.

Because of all it does, Darktrace is a very good solution, and it doesn't take a lot of time to implement and to get results. You can learn the behavior of the network and take actions, not based in signatures. I think this is very, very good.

On a scale of one to ten, I would give Darktrace a nine.

We are using it for proof of concept purposes. We are using it to monitor all traffic on our network, and it is analyzing the traffic. We have 5,000 users. We are using the latest version.

It is very stable and easy to use.

Its threat analyzer could be better. It should also have agents. They should improve this product by installing agents for the machine to get more visibility. Currently, they are monitoring only the network. They should also monitor the agents from inside.

It should also have a better pricing plan because it is an expensive product.

I have been using this solution for a few weeks. 

It is very stable.

Currently, we are working with their pre-sales and technical teams. For POC, there is a dedicated team for us to ask and check what we want, and they have been good. I have not yet contacted their support. When we purchase the solution, we will be directly connected with the support team.

We were using Trend Micro's Deep Discovery Inspector.

It was done in less than half an hour.

We are a system integrator. For its deployment, one cybersecurity specialist would be enough.

It is a very expensive product.

I am comparing Darktrace with other products like Stealthwatch and Vectra, but for now, I find Darktrace as good.

We have been using it for a few weeks. As of now, we plan to keep using it. I would recommend this solution for big companies.

I would rate Darktrace a seven out of ten.

We are using this solution for both the detection and elimination of attacks.

The most valuable feature of this solution is that it does not require human intervention to eliminate a threat. It blocks everything automatically.

The user interface and the configuration are a bit complex and should be improved or simplified. 

It's user-friendly, but it could be easier.

The pricing could be better and the scalability should be simplified for the customers.

The integration could be better, as it's not that interactive. They could make it more interactive for the customer's daily use.

I have been using Darktrace for three years.

It's a very stable solution. We are very satisfied with stability.

It's a scalable solution, but it's not very easy to scale. When using a detection environment, it's not very easy for the customer.

Technical support is very good. They are excellent.

Previously, we had completed some trials with IronNet.

The initial setup is straightforward.

It could be cheaper.

When it comes to large installations, it can be expensive, but for small accounts it's fine.

We are resellers and integrators of Darktrace.

I would rate Darktrace a nine out of ten.

We are a system integrator and we pose solutions, including this one, to our clients.

It is mainly used to reinforce response capabilities with respect to network security.

I find it very good in the way that they show the past events, including the attack history. You are able to visualize all of the attack paths and connectivity to see what's happened.

The GUI interface is very good.

They are using the best machine learning and AI at the moment.

The need to simplify the analysis from a user perspective. In a few cases, you have to be a specialist in order to understand what's happening. It would be helpful if they could recognize incidents and simplify the customer's challenge to identify what is happening.

I was been working with Darktrace for two years.

Stability-wise, we have not had any issues and it has been quite good.

We haven't had any trouble with scalability.

We have had contact with technical support and help was quite straightforward. Our feedback for them is good.

We work with a variety of products in the security space including Darktrace, Splunk, Elastic, and others.

The initial setup is really simple. This product is normally deployed as an on-premises appliance and it normally takes less than one day. It depends on how complex the network is, but it's usually quite simple.

Our customers feel that the price of Darktrace is quite high compared to other solutions. However, I feel that they are one of the top solutions in this space and they want to be paid for that.

They are currently working on improving their interface by including AI to help simplify things, but it does not work on real-time data. Rather, it works on historical events.

This is definitely a product that I can recommend, although I would probably be using it together with a SOC service or somebody else who can manage it properly.

I would rate this solution a seven out of ten.