Darktrace Reviews

Darktrace is an appliance that has been installed in our network, and it is connected to the database SaaS applications and they're collecting the data from there.

We are using Darktrace for tracking our network and if any suspicious activity happens, we will be notified or we can check it on our tenant.

The most valuable features of Darktrace are its full capabilities. You have visibility of everything.

Darktrace could improve by being more user-friendly.

I have been using Darktrace for approximately six months.

Darktrace is stable.

The scalability of Darktrace is good.

We have approximately 350 users using the solution in my company. Everyone is using it.

The support from Darktrace is responsive and speedy.

I rate the support of Darktrace a nine out of ten.

Darktrace is simple to install and the full process took approximately three weeks.

The deployment of Darktrace was done by the vendor.

The price of Darktrace is high and could be reduced. We pay approximately $30,000 to $54,000 annually.

The cost of the solution is high making it an issue for smaller companies. We are a small organization and it is difficult to afford. We are not a large organization. For this reason, the solution's price must be reduced. Having 350 users is not a large organization. It's a small organization and paying approximately $30,000 to $54,000 annually, is a lot. However, sometimes we had too many services to have more visibility and be secure, this is the idea why we went with Darktrace without negotiating the prices.

I recommend Darktrace to others, it is a helpful service you will have full visibility of what's happening on your network, emails, and SaaS applications.

I rate Darktrace an eight out of ten.

We use Darktrace for standard network security, mail security, and SaaS security.

NTG is now autonomous response.

The management user interface needs improvement. More insights are necessary, and deeper technical experience and knowledge are required to pinpoint actions, breaches, or behavior.

We have been using Darktrace for three years.

I would rate the stability of the solution as nine.

The scalability of Darktrace is very high. I would rate it eight out of ten.

Technical support is rated at nine out of ten.

Positive

We used more standard antivirus solutions and firewalling. However, these cannot be compared to an EDR or HDR like Darktrace.

The setup was straightforward and not a problem, even for someone not very technical.

Our service provider did some support there.

The pricing is rated at eight, implying it's considered expensive.

We evaluated other options, but they were more like standard antivirus and firewalling, not comparable to Darktrace.

I recommend Darktrace to others if they can afford it.

I'd rate the solution eight out of ten.

I work for a Managed Security Service Provider (MSSP), and we provide the solution for our clients to improve their security posture in both IT and OT. The deployments are typically hybrid. 

The solution is outstanding from a monitoring perspective. 

All of the features are valuable and provide excellent capability in the field.

Darktrace is a closed technology, meaning we know very little about how it works, including the architecture, which is significant. As a result, when we implement the system and find we're getting many false positives, we have minimal insight into why it's happening and what we can do to fix it. We don't know how the solution is configured, the criteria for threats to be determined, or the product's inner workings. We understand that they have to ensure privacy and their copyright, but we want to see some documentation or public research into the security Darktrace provides.

A relatively new module called Darktrace PREVENT provides digital protection to the company from the internet. However, the protection doesn't extend to the dark web, which limits its depth. PREVENT also offers phishing awareness training in the form of dummy attacks and some penetration testing, but it is very limited from my point of view.

The AI and Darktrace breach model must be enhanced to minimize false positives, as they can give our customers a negative impression of the solution. Some of them come to us and say they aren't getting what they expect from it, especially after a significant investment.

I initially used the product in 2016, then returned to it in 2022 and have been using it for about a year. Over the years, the extension to the Darktrace portfolio has been tremendous, and they have made improvements in many areas, including reporting and autonomous response.

The stability is very good; I rate the solution eight out of ten here. 

The solution is scalable; I rate it eight out of ten for scalability.

Darktrace tech support is helpful, but there is room for improvement, especially around assistance for complex deployments. I rate them seven out of ten. 

Neutral

The deployment is straightforward. However, a complex network, such as one in the cloud and a DOCSIS ecosystem, can become extremely difficult. Generally, though, the deployment is straightforward, and in our case, we completed the whole setup in three to four hours.

Specifically, large, complex MPLS networks are exceedingly tricky when deploying Darktrace. We may need more experience or training, but it would be good to see some improvements here.

Our InfoSec team uses the solution, consisting of two to three staff members. Regarding endpoints protected by the product, there were around 400 in my old position and 2000 in my current organization.

I'm unfamiliar with the exact cost, but we have a yearly license and had to pay for Darktrace's services before the deployment. The product is very expensive, so some organizations can't afford to pay the total amount directly, meaning they often seek a partner or pay in installments, which increases the price more.

Darktrace requires direct billing to London, which isn't possible for organizations in Qatar, so they have to go through processes that increase the price even further. If they had an office in Dubai or Qatar, that could solve this payment issue.

I rate the solution eight out of ten and highly recommend it.

From a technological perspective, Darktrace is an excellent company, and the rate at which they improved and continue to improve their product is impressive.

All the data is on the appliance on the customers' premises, and we have to open back doors to the analysts in London to access the devices, who have complete visibility into what's happening on the customer side. This is a significant negative point for Darktrace. They also have complete visibility into our email, which is a privacy concern for us. 

We were trying to justify Darktrace, and I was starting to do an analysis of the different solutions. We did a POC and haven't made a decision as to if we will use it or not.

We were just trying to validate their claims of AI-driven preventive network issues. They showed us a number of things, and we were able to show or verify that, yes, the things that they pointed out we were glad they caught. Nothing turned out to be a true intrusion, however, the stuff that they showed us were things that we were happy to see on our network. They discovered traffic on our network that was anomalous. We were just looking to see if they could point us to anomalous traffic, and they did.

We liked their approach to identifying intrusions or network anomalies using AI.

We liked their interface and the graphics that they deployed to present the information. It was really good, and we were happy with the overall quality of the product, which was very, very robust.

The implementation was easy.

We didn't really notice any downsides to the product. We were very impressed with it. It was a matter of timing and cost. Upper management wasn't sold on the value proposition.

We had demoed Darktrace for a few months.

It ran pretty fast. Its interface was quick, and it did not impact our network traffic. It didn't slow down anything on our network. It was stable. 

We had a sense that it was going to handle our network without many problems. We have a few hundred endpoints of all types, and there was no problem. We had three users on the solution. 

Since we weren't really entirely familiar with the product we were, I'd say we were probably using 10% to 20% of its capabilities.

When we originally initially configured and set it up, we used some support, and we were happy with them. We thought they were very confident and good.

We haven't demoed anything else before or since. 

The initial setup was actually pretty easy, as I recall. The hardest thing was finding space on our rack. That said, once we had that up and running, it was pretty straightforward.

We needed one or two people to deploy the solution. Two and a half people were on the deployment full-time. 

We did the deployment on our own, with Dartrace assisting us remotely. 

We only demoed the solution for a few months and therefore did not witness an ROI. 

The cost was reasonable. They were pitching us a five-year contract at a fairly reduced rate annually. The product cost was on the lower side. I'd rate it a two or three out of five in terms of the expense involved. There were no hidden or extra fees involved. 

We started looking at some other things yet didn't really dig very deep. When we were initially looking at Darktrace, they were the only game in town for us. They seemed to be unique after the fact.

We were end-users. 

I'd rate the solution an eight out of ten.

We use Darktrace to monitor our network and block URLs from certain countries. Darktrace is integrated with our firewall, so the blocking is automatic. 

We allow customers to access our Wi-Fi as guests, and some of them were going to restricted sites. Darktrace showed us what they were doing so we could block them. 

Darktrace blocks any new scanning tools that are detected on your system. 

I was under impression that Darktrace's automatic blocking would be an out-of-the-box feature, but we had to integrate it with our firewall to get it to block automatically. The salesperson should be upfront and explain that you need to integrate it with your network. I would also like to see more reporting on risk. Banks in my region want to see at a glance the risk level of various assets.

We have used Darktrace for about six months.

Darktrace is highly stable. We haven't had any downtime except for a power outage last year. 

We reported one case, and Darktrace support responded right away.  They assigned us an account executive who contacts us at least once monthly to discuss any outstanding issues. 

Setting up Darktrace was pretty straightforward. We had to open the port that is plugged into the switch. The whole process was done in under five minutes. You plug in the device and turn it on. 

Darktrace has helped us identify gaps in our system.

Darktrace is pricey, but the price is reasonable for what the solution does, and it's comparable to other products.

I rate Darktrace 8.5 out of 10. I recommend doing a proof of concept to see what you're getting. We got good results. During the POC, Darktrace showed us lots of things we didn't know about. 

Darktrace is used for network security.

The solution can be deployed in the cloud and on-premise.

The most valuable feature of Darktrace is the AI that detects abnormal network activity.

Although we haven't detected any network threats since implementing Darktrace, we are unsure of its efficacy. It would be beneficial if the solution could offer additional details to the user regarding any potential or prevented threats. Additionally, there could be better search tools and integration.

I have been using Darktrace for approximately three years.

The stability has been good in my usage.

I rate the stability of Darktrace an eight out of ten.

We have serval engineers that use Darktrace.

I rate the scalability of Darktrace an eight out of ten.

The support has been good. When we contacted them we received a helpful response.

I rate the support of Darktrace an eight out of ten.

We have used many similar solutions before Darktrace. We choose Darktrace because of the AI. We can develop many use cases with the solution.

The initial setup of Darktrace is straightforward. We are using Slunk and the implementation is simple.

We used a third party for parts of the implementation of Darktrace.

There is an annual license to use Darktrace.

One person can handle the maintenance of Darktrace.

I recommend the solution to others.

I rate Darktrace an eight out of ten.

Darktrace is used for lateral entry investigations, lateral movement investigations, behavioral anomalies from end users, and endpoint detection.

Darktrace has helped our organization by troubleshooting a few issues that were happening in the environment. It was able to see the traffic between the two network components.

Darktrace's most valuable features are that it understands the network environment and is able to trace the traffic and alert on anomalies.

I did not use the AI features because they should make it more user-friendly which would be a benefit. Additionally, the solution could integrate with more SIEM or SOAR tools.

I have been using Darktrace for approximately two and a have years.

Darktrace is stable. We had it set up to where it was redundant. If one sensor went offline, we had another sensor that was constantly monitoring, and it worked well for us.

The scalability of Darktrace was very good.

We had a license for five users, but we had two that were working on it on a daily basis.

We used Darktrace's technical support to help with the setup and with implementation.

I rate the support from Darktrace a four out of five.

Positive

I did not use a similar solution prior to Darktrace.

The initial setup of Darktrace was straightforward, but we used professional services to do it.

We used professional services for the implementation of Darktrace.

We received a return on investment using Darktrace.

We evaluated other solutions prior to using Darktrace.

My advice to others is they have to understand that the solution is looking for behavioral anomalies, and it is going to take tuning to achieve this. It's not a set-it-and-forget-it solution. You have to monitor, update, and optimize it for your environment.

I rate Darktrace an eight out of ten.

We're using it in a complete security solution yet still within a different product that Darktrace has that's related to the network or email.

The most valuable aspect of the product would be that it's a product that is quite easy to integrate. It's quite easy to start working with it, which is working well. The concept of artificial intelligence that is behind the solution is the most interesting feature for us.

The sense of detection and monitoring and topics within security is good.

It was easy to set up the product.

We have found the product to be stable and issue-free.

It is scalable. 

We need them to ensure they will detect new attacks and pick up anomalies.

We, of course, would love more threat intelligence, and more integration with vulnerability scanners. We'd like threat hunting, and we'd like to see a global solution that can automate vulnerability scans. I know it is something they are working on. 

They're working in different modules that could be related to threat intelligence and to the tech vulnerabilities or functionalities related to EDR.

We've been working with the solution for the last couple of years. 

We've had no issues with stability. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.

It is scalable and easily expands. 

The whole of the organization leverages the product, however, I do not have a clear picture of how many people we are working it. That said, we have a company of 2,000.

I've dealt with technical support in the past. I found them to be helpful. 

Positive

We did previously use a different solution. That said, I don't remember what it was called. 

The product is easy to set up.

After deployment, we spent three months, which is the time that this solution needs to learn about what's happening in our network. In one day, once we had defined all the configurations and once they have been seen on the appliance, we were able to start running it.

It's an easy product to maintain. 

We handled the initial setup ourselves. We did not need any outside assistance from integrators or consultants. 

The pricing is okay. I'd rate it seven out of ten in terms of affordability.

You have different modules which you have to pay for. If you want to expand functionality, it ends up costing more. 

Looked at Microsoft, Proofpoint, and Minecraft when we were looking into Darktrace. We decided on this product based on the available features. 

We are using the last version of the solution, although I don't know the exact version number. We plan to upgrade in the next couple of weeks. We might be on version five, with the latest being six.

This is something that is really easy to implement in an organization. It gives us good visibility about what is happening in our networks, and on the system. We like the transparency available within our infrastructure now. We can also personalize it to fit our needs. You can either choose plug and play or you can go deeper. They have artificial intelligence you can start working with. You can define more by leveraging modules. Overall, it's very interesting. 

I'd rate the solution eight out of ten.