We use CyberArk for security purposes.
Sr. Analyst. at a tech services company with 10,001+ employees
Secure, has good vulnerability management, and is simple to set up
Pros and Cons
- "If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
- "The user interface could be improved."
What is our primary use case?
What is most valuable?
If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity.
What needs improvement?
The user interface could be improved.
For how long have I used the solution?
I am not familiar with the CyberArk tool, but we're working on vulnerability management, as well as some other functions, to ensure that the asset, software, and other applications are installed on the servers. We engage in this type of activity on a daily basis.
I have more than 15 years of experience in information technology. I've spent the last five years primarily working in a project team. I'm working on this type of activity and the tools for the customers or the business's needs.
Buyer's Guide
CyberArk Identity
June 2025

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What do I think about the stability of the solution?
CyberArk Identity is a stable solution.
Which solution did I use previously and why did I switch?
We are currently using Qualys for vulnerability management. And we are only using AD Connect for that privileged access.
How was the initial setup?
With CyberArk the initial setup is straightforward, we login into the servers to give the users access to that directory.
What was our ROI?
I have not seen a return on investment, but I am not familiar with this area.
What other advice do I have?
I'm a member of the project team, we primarily use this tool whenever we need to work on this. Otherwise, we don't use it on a daily basis.
In terms of the customer requirement, we use it whenever we are required to work on these tools.
I am an employee, and my company is a partner with CyberArk.
I would rate CyberArk Identity a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Executive Director at Consulting and Enterprise Integrations S.A. de C.V.
Easy and feature-rich solution with good self-service program and Office 365 provisioning
Pros and Cons
- "The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
- "They can include the Mobile Device Management (MDM) feature."
What is our primary use case?
We sell as well as use this solution for our IT operations. We are using it for single sign-on. We are a small company, and we have a few users of this solution.
What is most valuable?
The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security.
What needs improvement?
They can include the Mobile Device Management (MDM) feature.
For how long have I used the solution?
I have been using this solution for four years. It was a Centrify solution previously.
What do I think about the stability of the solution?
It is stable. There are no issues.
What do I think about the scalability of the solution?
It is perfect.
How are customer service and technical support?
We used their support a few times, and the response was very good. I would rate them a ten out of ten.
How was the initial setup?
The initial setup was straightforward. The deployment was very short and easy. It involved just a few steps and took a week.
What other advice do I have?
I am happy with this solution. I would rate Idaptive a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
CyberArk Identity
June 2025

Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Engineer with 1-10 employees
A stable solution for accessing on-premises active directory
Pros and Cons
- "The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."
- "We would like to see an improvement in the ability to manage mobile devices."
What is our primary use case?
We are still testing this solution, but our main use case is for integrating multiple IDs for the on-premise Active Directory.
How has it helped my organization?
We have been testing this solution for approximately one year, but it is not yet in production.
What is most valuable?
The feature that we find most valuable is the ability to integrate multiple IDs for on-premise Active Directory.
What needs improvement?
This solution has MDM (Mobile Device Management) features, but they are weak. We would like to see an improvement in the ability to manage mobile devices.
I think that there is a weak point in the Japanese market because they currently do not have a service person in Japan.
For how long have I used the solution?
Trial/evaluations only.
What do I think about the stability of the solution?
We haven't encountered any problems with respect to the stability of this solution. It is very stable.
What do I think about the scalability of the solution?
I do not think that scalability is a problem, but I have not had experience with a very large scale implementation.
How are customer service and technical support?
Their technical support is very good. The response time is not too great, although they can respond in a very short time by email.
Which solution did I use previously and why did I switch?
We used to use another product, but it did not have the necessary features. This is why we switched to using and selling Idaptive.
How was the initial setup?
The initial setup for this solution was very straightforward. It only took one day to deploy.
What's my experience with pricing, setup cost, and licensing?
We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market.
What other advice do I have?
The product is good, but they have a weakness in the Japanese market without a service person.
I would rate this solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Engineer - Pre-sales at a tech services company with 11-50 employees
Adaptive interface, scales well, and high availability
Pros and Cons
- "The most valuable feature of CyberArk Identity is the adaptive interface."
- "The OpenID features could improve in CyberArk Identity."
What is our primary use case?
We are using CyberArk Identity to consolidate all the applications and demo tenants that we have in the same panel and to apply features, such as MFA and single sign-on.
How has it helped my organization?
CyberArk Identity has helped me a lot to optimize processes and provide access.
What is most valuable?
The most valuable feature of CyberArk Identity is the adaptive interface.
What needs improvement?
The OpenID features could improve in CyberArk Identity.
For how long have I used the solution?
I have been using CyberArk Identity for approximately two years.
What do I think about the stability of the solution?
CyberArk Identity is a stable solution.
I rate the stability of CyberArk Identity a nine out of ten.
What do I think about the scalability of the solution?
The scalability of CyberArk Identity is great. It is built with scalability in mind.
I plan to increase the usage of the solution.
I rate the scalability of CyberArk Identity a nine out of ten.
How are customer service and support?
I rate the support of CyberArk Identity a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of CyberArk Identity is straightforward. After 20 to 30 hours we finished the process.
What was our ROI?
I have received a good return on investment using CyberArk Identity.
What's my experience with pricing, setup cost, and licensing?
The pricing of CyberArk Identity is competitive.
I rate the price of CyberArk Identity a ten out of ten.
What other advice do I have?
I rate CyberArk Identity an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Pre-sales engineer at a computer software company with 201-500 employees
Good MFA and machine learning with single sign on capabilities and good general security
Pros and Cons
- "It has machine learning and can help clients to learn the environment and understand what is happening."
- "I'm not sure what needs improvement. It is a good platform."
What is our primary use case?
Customers primarily use the solution for multi-factor authentication and single sign on. It's good for source authentication. I do not use it personally.
How has it helped my organization?
We show the option to our clients. It helps them with security. It helps me with sales.
What is most valuable?
It helps with cyber identity and security.
The authentication is very good. It has good MFA. It has machine learning and can help clients to learn the environment and understand what is happening.
What needs improvement?
I'm not sure what needs improvement. It is a good platform.
For how long have I used the solution?
I've used the solution for a while with a client.
What other advice do I have?
I'm in sales.
I'm not sure which version of the solution is being used.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Regional account manager at a tech services company with 51-200 employees
Helps to protect privilege accounts and offers service continuity
Pros and Cons
- "The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."
- "The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time."
What is our primary use case?
CyberArk Identity's main use case is protecting privileged accounts. Although they've expanded into identity and access management, most of their business comes from privilege account management.
What is most valuable?
The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service.
What needs improvement?
The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a nine out of ten.
How was the initial setup?
Setting up CyberArk Identity is not straightforward. Typically, for the on-premise version, you need to install at least three servers that work together, although installing four servers is more common. However, if you opt for the software as a service version in the cloud, it's simpler to set up.
What other advice do I have?
I rate the overall solution an eight out of ten. The recommendation is as follows: CyberArk Identity is the right product for you if you're an enterprise company. However, if you're a small or medium-sized company, you may face challenges with the on-premise solution from CyberArk Identity, and cheaper options may be available from other vendors.
Nevertheless, the tool is a strong and stable product. If you can afford it, opting for the software as a service (SaaS) solution would provide you with the best privilege account management tool.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Solution Architect at a tech services company with 11-50 employees
Easy to set up with powerful features and good reliability
Pros and Cons
- "The setup, via cloud, is simple."
- "They could improve their UI and make everything more user-friendly."
What is our primary use case?
We've used the product for some single sign-on use cases.
What is most valuable?
The features are really powerful. They provide really good SSO & MFA features and implementation capability.
They're also providing some kind of MDM solution, which is the IDA solution. It is the plus actually in this context.
It is stable.
The setup, via cloud, is simple.
You can scale the product.
What needs improvement?
They could improve their UI and make everything more user-friendly.
They're providing artificial intelligence and they're using the UBA. However, this part can be more effective.
For how long have I used the solution?
I've used the solution for one year. It has been a very short time.
What do I think about the stability of the solution?
It is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It's scalable on the AWS provider.
How are customer service and support?
I've never escalated any questions to technical support yet.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I always prefer CyberArk.
If you talk about the Turkish market, CyberArk has an excellent reputation in Turkey. And Other SSO providers and CyberArk Identity are very similar solutions. They are providing the same thing. That said, CyberArk has a really good reputation in Turkey. That's why customers always prefer CyberArk in this 4D market.
How was the initial setup?
It is on the cloud. There is not any infrastructure to deal with. That's why it's actually very easy.
The maintenance is provided by CyberArk. It's a cloud solution, so maintenance is easy. Just you should review your integrations.
What about the implementation team?
We're an implementor. We can set up the solution for clients.
What's my experience with pricing, setup cost, and licensing?
They have flexible licenses based on use-cases.
What other advice do I have?
I am an implementer.
We're using a cloud-based version and therefore, I'm always on the latest version.
CyberArk is very easy. New users can use it in their environment as an MFA provider or a single sign-on provider. If you check the competition between other solutions, CyberArk is providing the identity security with more quality.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

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Updated: June 2025
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