CrowdStrike Falcon Complete MDR Reviews

We are using this solution for endpoint protection.

The features I have found valuable are artificial intelligence, which protects us against malicious forces of any kind, and device control through the remote execution tool.

The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well.

In the next release, there should be an IT help desk remote controller so that we do not need to go to a separate IT help desk. If there are any issues from the end-users, they should not need to use another tool to connect to the system, desktop, or anything else. If they would be able to facilitate this it would be easier for our engineers to raise a ticket and have the SLAs to support them.

I have been using this solution for approximately two years. 

The solution has been scalable in our experience.

The installation is straightforward. My engineers were trained by the partners on how to install the solution in all the areas, for example, the sensors. We did require the initial guidance but if you have prior experience with any other solutions, I do not think people should require special training or instruction. It is a simple and lightweight tool.

I would recommend this solution to others.

I rate CrowdStrike Falcon Complete an eight out of ten.

We use the solution for security.

I have found AI technology most valuable in the solution.

I have been using the solution for the last two months.

My customers have not had any issues with the stability.

We have a customer that has 8,000 users. The solution is suitable for large size companies, it scales well.

The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives.

The installation can be complex depending on the type of environment the solution is installed in.

We do the implementation of the solution.

There is a license for this solution and everything is included. However, The price of the could be lower.

I rate CrowdStrike Falcon Complete an eight out of ten.

We implemented this solution to secure everything in our environment, such as our endpoints, servers, and network.

EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities. 

We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention.

I have been using this solution for two months.

It is stable and reliable.

We have not scaled it, but we have implemented it across the company.

They have been very responsive. There are no concerns about their service. 

We also use Cisco AMP for Endpoints. Cisco AMP for Endpoints is signature-based, and CrowdStrike is behavior-based. We have received multiple detections in Cisco AMP for Endpoints, whereas CrowdStrike has not detected anything critical since it has been implemented. There are a lot of false positives.

Both Cisco AMP for Endpoints and CrowdStrike are agent-based, but with Cisco AMP for Endpoints, we get a much slower system because it requires a lot of processing power, whereas CrowdStrike doesn't require a lot of processing power. 

In terms of pricing, CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.

Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.

I can recommend this solution. It is definitely one of the best products in the market, but so many false positives are its minus point. Cisco AMP for Endpoints is better than this.

I would rate CrowdStrike Falcon Complete a seven out of ten.

Our clients use it for protecting themselves from getting ransomware. Their use case is just to protect their endpoints because it is really bad out there.

It is a hybrid deployment. You have to have agents on all the endpoints, and all the CrowdStrike AI is on the cloud.

Their intelligence is really good. The security whitepapers that they write are outstanding.

They handle it all for the clients. CrowdStrike Complete is managed by CrowdStrike. They only call a client if there is a problem that they can't address. They pretty much contain and eradicate. This is not something that every vendor provides.

People should be able to obtain training at any point of the engagement so that if somebody who doesn't have the basic knowledge is getting thrown into it, they are able to get trained, and CrowdStrike is able to help them out.

CrowdStrike is really doing what they're supposed to be doing, but it is like anything else where they have to keep up on their research and development, or they'll fall behind. This is a fast-paced environment, and I've seen that vendors that were really good three years ago are terrible now. CrowdStrike is trying to stay ahead of the bad guys. They have AI. I have not had a problem with them missing anything. If they missed something, they should just make sure that they don't miss it again and understand why they missed it. I don't know if they did.

I have been using this solution for years.

It is stable.

It is easy. All you need to do is to get the correct pricing. When you add more endpoints, you are going to pay more for the license. When you do mergers and acquisitions, it is always a concern. If you've got really good security products in one company but not in the other one, you have to bring them in.

Most of our clients are medium-sized companies. We also have large clients, but they have got full security staff. CrowdStrike does well in medium-sized companies because they need them really badly. With CrowdStrike Complete, they don't have to have the staff to manage it.

I have interacted with them, and they are excellent.

Our clients had other solutions, and they switched because they got ransomware. A lot of solutions aren't always what they say they are. Some are good, but people don't have the staff to manage them. With CrowdStrike Complete, you don't have to have the staff to manage it.

Its initial setup is very straightforward. The agents are really easy to roll out. 

I always tell my clients that it is a partnership. You have to do health checks with them to make sure that you're doing what you should be doing and they're doing what they're supposed to be doing.  Sometimes, clients put products in place, and they leave them. Then they find out that they didn't set them right, and now they're a victim of a ransomware attack that they could have avoided. They had the right security product in place. 

CrowdStrike should be promoting these health checks with their clients, and they do, but I don't know if all salespeople do it. That is so important because sometimes it is not the vendor that caused the issue. It is the client, but they didn't know any better.

They are really reasonable for the services they are providing. When you add more endpoints, you are going to pay more for the license.

I would recommend this solution. I would advise others to get the best pricing and doing it around the quarters. You should really understand the pricing structure and the fact that you still need somebody to be able to take their call if there is something they can't do. Do health checks, and make sure that it is implemented correctly and you have got all your endpoints covered. It is a partnership between the vendor and the customer, and CrowdStrike is really good at that.

I would rate CrowdStrike Falcon Complete a ten out of ten.

I find the incident management feature valuable because it identifies new types of viruses and sends an alert to the console administrator to check the hardware. 

CrowdStrike Falcon Complete also shows the levels of the rights for both PCs and servers. It also checks the threats and all the attacks on the internet. I also like the console, the interface, the reports, and the dashboard. It's a good product.

It would be better if they offered other language options. It's only in English, and in Latin America, we mostly speak Spanish.

CrowdStrike Falcon Complete is scalable. It's good because you only pay for what you need. If I need 100 agents or if I want to scale to 500, I just have to pay for it because the solution is in the cloud. The companies pay for the users they need.

Technical support is good. The company also offered training for resellers.

The initial setup is easy because of the admin login on the platform. You just send the link to the end-user, click it, and set up the agent. It's that easy. It takes about five minutes to deploy this solution.

I would tell potential users to uninstall other antivirus products before installing this solution. If you don't do it, it will affect its performance. 

On a scale from one to ten, I would give CrowdStrike Falcon Complete a nine.

We are currently testing CrowdStrike Falcon Complete. We have just started to work with this solution. It has many options, but I haven't yet tried them. I have also used it previously in another company.

It is a very good solution. It can provide detection and response in an extensive way, and for an endpoint, it can integrate the information that comes from the servers.

It has a lot of false positives, which can be an issue, but you can verify these false positives. 

We are currently testing CrowdStrike Falcon Complete and Carbon Black, and then we will decide. I was considering Carbon Black, but CrowdStrike has a better positioning in Mexico. This is why we are considering this solution.

In terms of XDR, it is a very good solution. It is one of the leaders for XDR.

I would rate CrowdStrike Falcon Complete an eight out of ten.

We are a solution provider and CrowdStrike Falcon Complete is one of the products that we offer to our customers. We have several different customers for which we provide this software as a service. In other cases, customers purchase licenses for it through us and we administrate it.

The most valuable feature is the Managed Detection and Response.

All of our customers complain about the reporting and say that it is very poor.

Technical support in Latin America could be improved.

It is not difficult to use and it is fast to implement.

I would like to have a feature to collect logs and explore the information.

In the next release, I would like to have a simplified remote installation.

CrowdStrike Falcon Complete

It is easy to scale this product. We have approximately 20,000 users.

Technical support in Latin America is delayed. Many times, the customers ask for something from support but they speak Spanish, and that delays the response.

The initial setup is straightforward and pretty easy to complete.

The implementation is fast.

The average price is approximately $500 per customer.

I would rate this solution a seven out of ten.

It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. 

It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them.

The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem.

Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware.

I have been using this solution for about a year.

It is stable.

It is scalable. We haven't run into any scalability issues

I would rate CrowdStrike Falcon Complete a nine out of ten.