We use the solution for endpoint detection and response features.
Chief Engineer / Security Consultant at M.E. Services
It is very scalable and has good AI-based features
Pros and Cons
- "It is a stable solution."
- "Its reporting feature could be user-friendly."
What is our primary use case?
What is most valuable?
The solution's most valuable feature is AI engine. It helps us automatically block the execution of suspicious activity.
What needs improvement?
The machines require several resets during the solution's deployment process. They should improve this particular area. Also, the reporting feature could be user-friendly. The reports need to be explained in simpler words instead of technical terms.
For how long have I used the solution?
We have been using the solution for six years.
Buyer's Guide
CrowdStrike Falcon Complete MDR
June 2025

Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
I rate the solution's stability as a ten.
What do I think about the scalability of the solution?
We have 1000 solution users. It is very scalable. I rate its scalability as a ten.
How was the initial setup?
I rate the solution's initial setup process as nine. It takes a month to complete. We first deploy the pilot group in a passive mode and then move to active mode. Meanwhile, we also remove the old antivirus platform from the network. Once the pilot is active, we deploy it to the rest of the platform.
What's my experience with pricing, setup cost, and licensing?
The solution's licenses are expensive for small-scale companies. They cost around $120. There are no additional costs. But sometimes, we need to outsource some skills to access good security understanding. Thus, we have to pay extra for it apart from the licenses. I rate its pricing as a nine.
What other advice do I have?
I highly recommend the product and rate it as a nine. It is exceptional, but there are competitive products in the market with better pricing.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: consultant

Director of Information Assurance at a computer software company with 201-500 employees
Effective overall protection, reliable, and scales well
Pros and Cons
- "The most valuable feature of CrowdStrike Falcon Complete is the overall endpoint protection."
- "CrowdStrike Falcon Complete could improve the threat visibility and have remediated vulnerabilities that they find."
What is our primary use case?
CrowdStrike Falcon Complete is used for endpoint protection, which includes anti-malware, and some MDR capabilities, such as threat hunting.
What is most valuable?
The most valuable feature of CrowdStrike Falcon Complete is the overall endpoint protection.
What needs improvement?
CrowdStrike Falcon Complete could improve the threat visibility and have remediated vulnerabilities that they find.
For how long have I used the solution?
I have been using CrowdStrike Falcon Complete for approximately four years.
What do I think about the stability of the solution?
We have not had any problems with the solution.
I rate the stability CrowdStrike Falcon Complete a nine out of ten.
What do I think about the scalability of the solution?
The scalability is good.
We have approximately 20,000 users that are using this solution.
I rate the scalability CrowdStrike Falcon Complete an eight out of ten.
How are customer service and support?
I have not used the support.
What other advice do I have?
We are looking to move to SentinelOne because of the lack of threat visibility.
My advice to others is to take the full package of the solution to determine what are the most useful features and then adjust the package later.
I rate CrowdStrike Falcon Complete an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
CrowdStrike Falcon Complete MDR
June 2025

Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Sales Operations Specialist at ADEO IT Consulting Services
Cheap but quality product despite non-user-friendly interface
Pros and Cons
- "I would recommend Falcon Complete for anyone looking for a cheaper alternative that's almost the same quality as Cortex."
- "Falcon Complete's user interface isn't very user-friendly, especially for writing rules."
What is our primary use case?
I primarily use Falcon Complete to protect against threats.
What needs improvement?
Falcon Complete's user interface isn't very user-friendly, especially for writing rules.
For how long have I used the solution?
I've been working with Falcon Complete for one year.
What do I think about the stability of the solution?
Falcon Complete is stable.
What do I think about the scalability of the solution?
Falcon Complete is scalable.
How are customer service and support?
CrowdStrike's technical support is good, I haven't heard any complaints about it.
How was the initial setup?
The initial setup is easy because Falcon Complete is on-cloud, and it takes around a week to deploy.
What's my experience with pricing, setup cost, and licensing?
Falcon Complete isn't too pricy, and its licensing is available on a yearly basis.
What other advice do I have?
I would recommend Falcon Complete for anyone looking for a cheaper alternative that's almost the same quality as Cortex. I would give Falcon Complete a rating of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Senior Technology Consultant at a tech services company with 51-200 employees
Improves our security posture, and it's easy to use and very stable
Pros and Cons
- "Its ease of use is valuable. Nothing is left to you."
- "Its price and integration into a pre-existing process could be better."
What is our primary use case?
It's an endpoint detection and response tool. I am using its latest version.
How has it helped my organization?
It improves our security posture.
What is most valuable?
Its ease of use is valuable. Nothing is left to you.
What needs improvement?
Its price and integration into a pre-existing process could be better.
In terms of features, I'm quite happy with where they're at the moment in their roadmap as a company.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It's very stable. I'd rate it a ten out of ten in terms of stability.
What do I think about the scalability of the solution?
It's scalable. I'd rate it a nine out of ten in terms of scalability. It would be a ten if it was cheaper.
In my organization, there are 100 users, but we have also deployed it elsewhere. They have over 10,000 users. It goes on every device irrespective of the role.
How are customer service and support?
They're good on official channels and non-official channels.
Which solution did I use previously and why did I switch?
We were using another solution. We switched because of our partners.
How was the initial setup?
It's easy as long as you've got something to deploy on LAN. Otherwise, it's a bit of a pain. For me, it took less than 10 minutes.
What about the implementation team?
I installed it on my own. One person is enough for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It's expensive. Its price varies because it's a modular solution. I'd rate it a six out of ten in terms of pricing.
What other advice do I have?
Overall, I'd rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Cyber Security Analyst at DIgital Sentry Ltd
I like the product's AI functionality and vulnerability management
Pros and Cons
- "I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage."
- "Falcon could use more SIEM capabilities, like a central place to monitor all our clients."
What is our primary use case?
My organization is a cybersecurity company using CrowdStrike Falcon for incident response and forensic analysis. Twenty-five employees are using it now
How has it helped my organization?
CrowdStrike has improved our operations in many ways. Three of our clients recently got hit by ransomware. Using Falcon Complete, we contained and fixed the issue and helped them get things back to normal.
What is most valuable?
I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage.
What needs improvement?
Falcon could use more SIEM capabilities, like a central place to monitor all our clients.
For how long have I used the solution?
We have been using CrowdStrike Falcon for nearly two years now.
What do I think about the stability of the solution?
I rate Falcon 10 out of 10 for stability.
What do I think about the scalability of the solution?
I rate CrowdStrike Falcon 10 out of 10 for scalability.
Which solution did I use previously and why did I switch?
We were using McAfee Endpoint Security, but we later partnered with CrowdStrike, so we started using Falcon. The McAfee solution was limited. CrowdStrike EDR has a good dashboard that lets us see what's happening and the processes on my machines. It has better quarantining and remediation.
How was the initial setup?
Setting up Falcon was straightforward. We deploy it on the cloud and on-prem, depending on the client. You can deploy it in under five minutes with an adequate internet connection.
The number of people needed to deploy the solution varies. It only requires one person if we are using Active Directory. However, we typically do it manually with four people to do it, so it's faster for us to reach the organization's endpoints.
Which other solutions did I evaluate?
We evaluated Trend Micro and a few other EDRs. We found from the ratings that CrowdStrike was more effective than other EDRs. In addition, we have some solutions from other vendors like AlienVault OSSIM and Darktrace because those are the main players in our market.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Sr India Admin at Aon Hewitt
User-friendly solution with excellent detection
Pros and Cons
- "Falcon Complete's best feature is detection. The interface is also user-friendly."
- "There have been some issues with Falcon Complete's performance."
What is our primary use case?
I use Falcon Complete for scanning devices.
What is most valuable?
Falcon Complete's best feature is detection. The interface is also user-friendly.
What needs improvement?
There have been some issues with Falcon Complete's performance. They could also improve their reporting. In the next release, I'd like Falcon Complete to include a logging component for user authentication.
For how long have I used the solution?
I've been working with Falcon Complete for around four months.
What do I think about the stability of the solution?
Falcon Complete is stable and easy to maintain.
How are customer service and support?
CrowdStrike's technical support is good, though sometimes their responses are delayed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Symantec but switched as Falcon Complete offers more features like detection.
How was the initial setup?
The initial setup was simple, and once it was installed, we could easily handle the upgrades around the console.
What's my experience with pricing, setup cost, and licensing?
Falcon Complete could be a bit cheaper.
What other advice do I have?
I would rate Falcon Complete as eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Operations Lead at a energy/utilities company with 5,001-10,000 employees
Simple management, efficient dashboards , but difficult implementation
Pros and Cons
- "CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management."
- "The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better."
What is our primary use case?
We use CrowdStrike Falcon Complete for the management of endpoints, which are located onshore and offshore.
CrowdStrike Falcon Complete is mainly for endpoint protection, and we used it alongside Microsoft Defender, to secure our assets, which are either domains or newgroups.
What is most valuable?
CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management.
What needs improvement?
The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better.
In the next release of CrowdStrike Falcon Complete, they should include more security towards endpoints, add device management, and PAM solutions along with their endpoint solutions.
For how long have I used the solution?
I have been using CrowdStrike Falcon Complete for approximately two years.
What do I think about the stability of the solution?
CrowdStrike Falcon Complete is stable. If they make any changes in the backend, then they leave their clients with very little choice, they either have to force manage everything or they can be left out.
What do I think about the scalability of the solution?
The scalability of CrowdStrike Falcon Complete is good. We are in the cloud making scalability not a problem.
How are customer service and support?
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28 hours for them to get back to us.
Which solution did I use previously and why did I switch?
I have used previously Microsoft Defender for Endpoints.
Microsoft Defender for Endpoints is a very basic endpoint security solution. I cannot even compare it with CrowdStrike Falcon Complete.
How was the initial setup?
The initial implementation of CrowdStrike Falcon Complete, including the creation of policies and aspects, is fairly easy. However, the only challenge is to roll out the endpoints individually onto all systems. If you have a large network and you don't have an SCCM or any other solution through which you can roll out, it becomes cumbersome. The solution does not come with any auto ruling platform feature.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is expensive compared to others solutions.
What other advice do I have?
I have been using CrowdStrike Falcon Complete a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Head Of Information Security (CISO) at a financial services firm with 1,001-5,000 employees
Strong security solution with user-friendly dashboard and great features
Pros and Cons
- "There are many different modules with this solution where vulnerability and inventory management can be carried out. The solution has a good dashboard and offers a lot of insights into your systems."
- "I would like to have the option to deploy on-premise."
What is our primary use case?
This is a security solution used for its antivirus, endpoint detection, and response capabilities.
What is most valuable?
There are many different modules with this solution where vulnerability and inventory management can be carried out. The solution has a good dashboard and offers a lot of insights into your systems.
What needs improvement?
I would like to have the option to deploy on-premise.
For how long have I used the solution?
I have been using this solution for two and a half years.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
Since this is a SaaS, it is very scalable. Based on your requirements, you are able to scale on the fly whenever necessary. We currently have over five thousand users.
How are customer service and support?
I had to contact support for some minor issues and they were able to help us out pretty well.
Which solution did I use previously and why did I switch?
We previously had a signature-based AV prior to switching to CrowdStrike.
How was the initial setup?
The initial setup is pretty straightforward but can vary based on the individual organization's requirements. You do need to push clients to the endpoints which can take time but the overall configuration does not take that much time.
What about the implementation team?
We used a partner for installation.
We now have two administrators and one round-the-clock manager for maintenance of the platform.
What's my experience with pricing, setup cost, and licensing?
There is an annual subscription.
What other advice do I have?
CrowdStrike is one of the top two EDRs on the market. Since the solution is lightweight, it is able to offer a lot of features and provide you with strong protection against different attacks.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free CrowdStrike Falcon Complete MDR Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
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