CrowdStrike Falcon Complete MDR Reviews

We use the solution for AB protection and endpoint detection and response.

The real-time response features are valuable for us.  The depth of data that the agent collects is all very helpful, and on a forensic standpoint as well.

The documentation that they had for the use of their API's was not very helpful. It took us a lot of time to work through their API on how to do it programmatically. Aside from that, we really have not had very much trouble with Crowdstrike.

For an upcoming feature, adding more Linux support for real time response analytics would be helpful. This might be on their roadmap, or maybe even in a very pending release. 

We have been using the solution for approximately four months.

Comparing the stability of the solution to other similar products it is at the top.

The scalability was good.

The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with that. The technical support has been good on all of our issues.

The setup is simple and the deployment is straightforward for the agents.

I did not give the solution a ten out of ten because there is always room for improvement.

I rate CrowdStrike Falcon Complete a nine out of ten.

Overall, the solution is pretty good.

The overall ability to stop vulnerabilities is quite helpful.

I appreciate how the solution takes a proactive approach to security.

It's not a signature-based solution, which is ideal for us.

The solution could offer integration with some additional solutions - for example, vulnerability scanners.

In a future release, it would be ideal if they could add reporting and action histories to their suite of features.

I've been using the product at this point for about three years. It hasn't been too long.

I also currently use SentinelOne and FireEye. However, CrowdStrike is a solution I primarily use right now.

I work for a very large VAR, and we handle about a billion dollars in security right now.

I'm a reseller and security architect.

Overall, I would rate the solution at a ten out of ten. It's an excellent option and one we highly recommend to our clients. We offer it quite extensively over other options.

We primarily use the solution for mobile and endpoint protection.

The solution is extremely simple. That's what makes it great. It just works. There's no management of it, really. The sheer simplicity is what has really improved overall.

The threat intel provided is very good. The overall vulnerability and identification, for example, are excellent. As is the malware protection.

CrowdStrike is actually probably the most well-rounded endpoint platform. They're the leader according to Gartner.

The solution is easy to deploy and manage.

The product is able to handle mobile as well as the cloud and various operating systems.

I don't think the solution is really missing any features.

We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity.

I've been using the solution for about a year at this point.

The solution is quite stable. It doesn't fail or freeze. It doesn't seem to have bugs or glitches. We find it very reliable.

The scalability is good. If you need to scale it, you can.

The solution isn't too complex to set up. We found it pretty easy to implement and deploy, actually. We're a small organization, so we didn't have too much complexity, however. We're less than 20 people, so our organization's setup was pretty quick.

We handled the entire implementation process with our own team in-house. We didn't need the assistance of a consultant or integrator.

The company has to make money. I understand why they charge what they do, and I see the value in the product. Therefore, the pricing is fair.

We're the secure digital transformation leader in Canada. We're customers and consultants that use different solutions. We're also a partner. We provide managed services and we actually sell the software.

We're 100% on the cloud and all of our solutions are on the cloud. We're using the latest version of the solution.

Overall, I would rate them ten out of ten. They have a great, holistic platform.

CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view,it looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well.

At this stage, I don't really see room for improvement. I do think because the IP security market and the threat landscape is moving along so quickly, there's always room for improvement and there are always new elements one has to look at and look at in-depth, but at this stage, OverWatch is much better than the competitors. And I've seen a lot of their competitors.

I have been using this solution for around a year and three months.

It is very stable at this stage. 

It's very scalable. It's scalable to the extent where it will out-scale anything we've got in South Africa. It definitely would fulfill every single need we've got in South Africa in terms of scalability.

Our clients are mostly enterprise, but they vary. They are clients that take security very seriously. I focus just on the security side and obviously even smaller customers have big security profiles sometimes.

The technical support so far has been good. It would be better if they had people in the country, in South Africa. But other than that, it's been very good. I haven't had complaints.

I did use other solutions before CrowdStrike. CrowdStrike is the most expensive, so not always the best solution to everybody's problem because of the price tag. From a security efficacy point of view, I have not seen anything that's been as good as CrowdStrike and I've seen a lot them.

The initial setup was straightforward. I've seen rollouts where a thousand could be rolled out in an hour. So it really is quite straightforward. It is simple. It doesn't need the back end that a lot of your other endpoint security products need where you need to install a lot of servers on-site before you can get the solution in and working. From prerequisites and so forth there's very little that you need. It really is simple and quick.

My advice to anybody considering this is: Do it. If somebody really wants to implement and they've already seen that they've got a need, I believe everybody's got a need, and that they've got budget and total for it, my advice would be to do it. Get it implemented. Any of the traditional antivirus solutions or endpoint protection solutions see about 50% of what goes on, on the internet. People who don't have CrowdStrike or a decent competitor, they are blind to 50% of the problem. You cannot manage what you cannot see. My advice is to do it.

I'd rate it an eight out of ten. Not a ten because the price point is not good. It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed. But in terms of the technical and the security behind the product, it's a kick-ass product.

We provide service to our customers based on their XDR requirements, such as multi-platform solutions or whatever they have. We use the solution to provide security for those integrated solutions and service their XDR platforms.

CrowdStrike Falcon Complete will reduce the cost of an IT team. You just download the agent and install the license. It's as simple as that.

Also, because of the prevention the solution provides, our clients can see the threats and they can prevent them at the initial stage.

The XDR features are the most valuable in the solution.

And it is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports. If the internet is connected, the updates and everything can be automatically downloaded, and they can just click and monitor things.

I would like to see them introduce DLP.

We are a partner for this solution and we have been working with it for more than four years.

The stability is fine. We haven't seen any issues.

We used to use McAfee and Kaspersky. We switched because CrowdStrike has very user-friendly licensing for both the customer and the partner.

We haven't seen any challenges at the time of deployment. It is a cloud solution and is deployed per our customer's requirements. For example, if the customer has an Azure environment, we deploy it for Azure. And if they have on-prem services, we deploy it for those services.

Most of the time it is a remote implementation.

We have not seen any challenges regarding its maintenance.

Our clients definitely see return on investment from CrowdStrike.

The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro. In the Indian market, it is 10 percent higher.

Instead of maintaining on-prem licenses, we suggest CrowdStrike for better performance and better prevention of threats.

We use virtually every module within the solution, including identity protection. It boasts its own robust EDR capabilities, essentially positioning it as the top EDR solution in the market.

The prevention capabilities hold the utmost value.

The only aspect where we've offered feedback for potential enhancement is essentially the user experience.

I have been working with it for two years now.

It exhibits exceptional stability, with no instances of downtime experienced since its implementation.

In terms of scalability, we haven't encountered any issues. We have intentions to expand our usage in the future. Continuously striving for improvement, we aim to broaden the scope of what we utilize within the platform.

The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I would rate it nine out of ten.

Positive

It's deployed across all aspects of our infrastructure, providing comprehensive coverage for our entire environment. It requires no maintenance.

The return on investment has been significant, aiding us in various simulated assessments and playing a crucial role in both detecting and preventing incidents early on. Moreover, it has proven beneficial for overall asset management.

While the cost is relatively high, it is justified by the value it brings.

We evaluated nearly fifteen solutions, including some of the top ones in the market. However, we opted for CrowdStrike because it aligns perfectly with our requirements and fits within our budget. Upon testing it out, we found that it effectively fulfills its intended purpose.

Overall, I would rate it nine out of ten.

I use Falcon Complete to detect vulnerabilities in our clients' infrastructure.

Falcon Complete's best features are its detailed reporting and user-friendliness.

The one issue with Falcon Complete is that it can't be run manually if you find any viruses or malicious files in a post.

I've been using Falcon Complete for a year.

Falcon Complete is very stable.

The initial setup is straightforward, and deployment takes between a day and a week.

We use a third-party or client team.

I would rate Falcon Complete as nine out of ten.

We commonly use it for mitigating phishing, virus, and malware attacks, making it an essential tool for such security incidents.

The system is valuable as it is a fully managed endpoint protection service designed to stop breaches, detect threats, and respond to incidents effectively.

The technical support is satisfactory, but there is room for improvement to enhance it.

I have been working with it for approximately four years.

Stability is excellent, and our clients are satisfied with it. Even minor bugs are promptly addressed and fixed.

Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt attention by assigning a dedicated person or engineer to address critical issues immediately. I would rate it seven out of ten.

Neutral

The initial setup is quite simple.

Managing and implementing it is straightforward for us because we have specialists in our company who are skilled at implementing this tool. The deployment time varies depending on the client's needs, but typically it takes no longer than one week.

Our clients choose CrowdStrike, particularly Falcon Complete, due to a variety of factors such as pricing and a wide range of features.

Overall, I would rate it eight out of ten.