We performed a comparison between Oracle CRM, Oracle Fusion Service, and Pipedrive based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"The forecasting reporting section was the most useful."
"CRM's performance is good, we've never faced any issues with it."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"The most valuable feature of Oracle CRM is the organization it provides."
"The most important feature is the ability to assign a plan using the manual close function."
"It is a stable solution."
"The service management features are valuable."
"The solution is easy to learn."
"The solution changes the way clients work to make it easier and faster."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that customers can easily understand it."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The initial setup is straightforward."
"The notifications features in Pipedrive are the most useful for tracking sales activities."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The most valuable feature is the ability to create timelines and custom fields."
"It is a stable platform."
"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."
"The usability of the solution is its valuable feature."
"Oracle CRM can improve integration and performance."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The licensing is expensive."
"The data visualization should be better in Oracle CRM."
"The user interface and performance could be better."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product must provide modules for operations management."
"Oracle Service Cloud could improve the integration for older platforms."
"The user experience has to be much better."
"The solution’s reporting could be improved."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The product's option to upload payroll data doesn't work seamlessly."
"The platform could be even more robust."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"Reporting capabilities of the solution could be improved."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"The automation process is challenging."
"I don't like the solution's pricing model per user."
"You must pay more if you need an additional feature."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
