We performed a comparison between Microsoft Dynamics CRM, Salesforce Service Cloud, and Service Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."It integrates well with other Microsoft products."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The Outlook calendar has been very helpful for us."
"The stability is excellent."
"Multifeatured CRM software with good stability and scalability."
"Dynamics is easy to use. There are several fields I can filter."
"The support is brilliant. All OEMs are pretty helpful."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"We use Salesforce Service Cloud for lead management and opportunity management."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"The complexity of the solution is very less."
"It is a stable product."
"It's a cloud tool, so it is easy to set up."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"The interface is quite user-friendly."
"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The manufacturing module could be improved. I would like to see customization in the next release."
"It would be better if it were more secure."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"From my experience, the solution's tech support could improve with a quicker response time."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"It could be less complicated for smaller organizations."
"The documentation could be improved."
"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."
"Salesforce Service Cloud's report functionality could be improved."
"The integrations with other solutions can be improved."
"The main concern for me revolves around the speed of certain integrations."
"The pricing for what Salesforce Service Cloud offers is not great."
"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."
"The pricing of the solution can be made cheaper."
"The return material authorization should utilize no-code or low-code."
