We performed a comparison between DX Unified Infrastructure Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to implement but requires good planning."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"Great customized dashboards and drill down reports with auto serve analytics."
"It provides a comprehensive monitoring solution for our open systems."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
"It is the foundation for our monitoring solution."
"ITSI includes a feature called a glass table."
"The solution is easy to scale."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Customers have noted the solution helps streamline incident management."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The glass tables are very helpful."
"We liked the built-in calculation of health scores."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"We would like the navigation of this solution to be more user friendly for our system administrators."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"Currently lacks a mobile application which would be helpful."
"The company has not kept pace with developments."
"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."
"We would like to see automatic network topology."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Quality-of-life features have room for improvement."
"Splunk ITSI consumes a lot of CPU resources."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The problem becomes the price, as Splunk is an expensive product."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
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DX Unified Infrastructure Management is ranked 31st in IT Infrastructure Monitoring with 120 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. DX Unified Infrastructure Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". DX Unified Infrastructure Management is most compared with DX SaaS, SCOM, DX Spectrum, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our DX Unified Infrastructure Management vs. Splunk ITSI (IT Service Intelligence) report.
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