We performed a comparison between BMC TrueSight Operations Management, Broadcom DX Application Performance Management, and New Relic based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
"It is very helpful to be able to apply rule-based routing to alerts."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The solution has a very good business event manager tool."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"I have found Broadcom DX Application Performance Management to be scalable."
"The APM tool allows us to monitor performance of that application, where are the pain points, where are the slowdowns, to focus on where we can fix those."
"I found the solution's end-to-end analysis and flexibility most valuable."
"The executive dashboard we created gives a lot of visibility. There's no working on something for a little bit before someone knows."
"Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team."
"The features that I find most valuable are related to network monitoring."
"Some of its valuable features include transaction traces, dashboards, and metric grouping to see combined data."
"Attribute decoration is a unique and very powerful feature. We can add meaningful meta information based on our internal demand."
"The solution is quite stable."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The solution is scalable, and it is easy because all the documentation is available."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The product must provide more AI capabilities."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"BMC's online documentation is often incorrect or incomplete."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The product must provide application or service monitoring features."
"Needs custom dashboards."
"Needs the ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually."
"You can sell licenses and install the full tool on service, you can show customers how to install, but how to use it and solve issues cannot be done without the experience."
"Lacks some integration between all the tools."
"In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."
"The technical support is very poor."
"CEM needs to be simplified, because it causes too many interruptions in our daily work."
"Issue resolution needs to be faster, rather than having users wait for the next release for issues to be fixed."
"The connectivity between legacy and newer cloud applications is not great."
"We have had issues with our agents going offline."
"It would be nice if there were pre-made dashboards."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
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