We performed a comparison between Automation Anywhere (AA), IBM Robotic Process Automation (RPA), and WorkFusion based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."Its ease of deployment is the most valuable feature. We have found with many customers that it's quite easy to deploy."
"It helps with the speed on improving processes and the results of those processes."
"The support team responds quickly."
"There are things that used to take us a lot of time, like manual entries or HR queries, but now that the bots are in place, we are saving a lot of time."
"I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors."
"They can build an end-to-end solution with Automation Anywhere."
"Automation Anywhere has improved our organization by allowing us to reduce the number of new hires, enable us to keep the same workforce, and increase productivity."
"The ability to automate repetetive tasks and processing that should not require human intervention."
"The feature I found most valuable is the TCO."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"The solution is scalability."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"The initial setup is straightforward."
"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"IBM Robotic Process Automation is very easy to use."
"The quality is great! It's very strong and has a very strong platform."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."
"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."
"The most valuable feature is that it is easy to use."
"WorkFusion's SAP integrations are really good."
"In terms of stability, it's quite good. It's an internal IP product."
"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."
"This solution has great document recognition capabilities."
"It would be helpful if we could start running a process from a particular step."
"The only reason I wouldn't rate it higher is because a COE Manager still not getting the full benefit from it and because the premium is a little bit expensive."
"Room for improvement is more on the IQ Bot side: How quickly we can adopt and deploy it?"
"With the PDF command, you can only read structured data. If your data is in an unstructured format, there is no command for it in Automation Anywhere. Then, people need to use Python coding if their data is in unstructured format. Therefore, Automation Anywhere needs to improve in the PDF area."
"I'd like to see the stabilization of Co-Pilot and integration with multiple products... In the future, I will require integration with SAP Oracle, Atlassian, and Service Now. The contact center vertical is important..."
"The data migration could be better."
"Automation Anywhere is easy to use, even if you lack technical skills. People without deep technical expertise can easily develop scenarios."
"The human training area is still something that needs to be improved. It's not so much the actual technology learning, but rather how you bring this to life with all the peripheral competencies that are needed for it."
"The time it takes for approvals, and risk analysis could be faster."
"Needs better integration with artificial intelligence or with machine-learning."
"Stability could be better."
"We would like more focus on understanding AI and how it can be used to manage exception handling."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"I would like to have more flexibility in connecting the platform with third-party systems."
"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."
"I would like WorkFusion to improve the automation rate when evaluating unstructured text."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"The solution is not user-friendly, this is something they should improve."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."
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