Muhammad Harun-Owr-Roshid - PeerSpot reviewer
CEO at BRIGHT-i SYSTEMS LIMITED
Reseller
Top 10
Offers central management, reliability, ensures the bandwidth, and segregates the network
Pros and Cons
  • "The solution offers central management, reliability, and signal, ensures the bandwidth, and segregates the network. It also maintains the authentication process in the compass solution, which is good regarding multiple software."
  • "The solution should introduce natural language troubleshooting processes. It will identify possible problems or errors due to the symptoms."

What is our primary use case?

We provide solutions to a university and Cisco Wireless is one of them. 

What is most valuable?

The solution offers central management, reliability, and signal, ensures the bandwidth, and segregates the network. It also maintains the authentication process in the compass solution, which is good regarding multiple software.

What needs improvement?

The solution should introduce natural language troubleshooting processes. It will identify possible problems or errors due to the symptoms.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a nine out of ten.

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What do I think about the scalability of the solution?

The solution is good for expansion. We cater the solution to enterprise businesses.

I rate the solution’s scalability a seven out of ten.

How are customer service and support?

Sometimes, the solution has lingering issues with the other dependencies.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is a bit complex. It depends on the project size and requirements. It takes almost a day, excluding the infrastructure part.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

What's my experience with pricing, setup cost, and licensing?

Cisco’s pricing is top ranking in the market and the competition out of 300 products. It is moderate. Cisco Wireless has a complex licensing model. While some features are offered without a license for integration and central management, others require licensing for activation. SmartNet support and other tools are also necessary, adding to the complexity. Segregating the costs into one-time payments for integration licenses and separate payments for SmartNet could reduce overall costs.

What other advice do I have?

We recommend Cisco for enterprise customers because they are already invested in Cisco solutions. Once the setup is complete, they can utilize existing accessories. Additionally, Cisco provides fantastic support and robust product features, making it a reliable, high-performance solution for network needs.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Information Technology Infrastructure Team Lead at Saptaindra
Real User
The enterprise environment seamlessly integrates with it
Pros and Cons
  • "All the features of the solution are good. The enterprise environment seamlessly integrates with Cisco Wireless. I have contacted customer service and support about licenses and other technical aspects. I have not faced any issues. The solution is good for our environment."
  • "The solution's pricing should be improved."

What is our primary use case?

We use the solution because we consistently upgrade the laptops and desktops to ensure synchronization with the SIP set.

What is most valuable?

All the features of the solution are good. The enterprise environment seamlessly integrates with Cisco Wireless.

What needs improvement?

The solution's pricing should be improved.

For how long have I used the solution?


How are customer service and support?

I have contacted customer service and support about licenses and other technical aspects. I have not faced any issues.

Which solution did I use previously and why did I switch?

In my latest company, we use Aruba Networks and Cisco Wireless on-site. We use Aruba for IPs on Azure, while Cisco Wireless is used on Azure as well due to the high cost of data processing. For Aruba, we use models like the 5747 and the latest 370 series. In addition, there are other services like the 7200 controller and the 5700 series used across various rooms.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit high, and I would rate it a six on a scale of one to ten, with ten being the most expensive.

Which other solutions did I evaluate?


What other advice do I have?

The solution is good for our environment. Overall, I rate it a perfect ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cisco Wireless
April 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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Data Communications Manager at a financial services firm with 5,001-10,000 employees
Real User
Helps with user access and comes with high bandwidth
Pros and Cons
  • "The tool's most valuable features are security, flexibility, user activity, and high bandwidth."
  • "Cisco Wireless needs to improve compatibility with Apple devices. Its deployment should also be made easier. It should also reduce the complexity around security."

What is our primary use case?

We use the product for user access. 

What is most valuable?

The tool's most valuable features are security, flexibility, user activity, and high bandwidth. 

What needs improvement?

Cisco Wireless needs to improve compatibility with Apple devices. Its deployment should also be made easier. It should also reduce the complexity around security. 

For how long have I used the solution?

I have been using the product for more than ten years. 

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate Cisco Wireless' scalability a nine out of ten. My company has 5000 users. 

How was the initial setup?

I rate the tool's deployment a seven out of ten. We encounter challenges setting up attributed domain groups, country portals, and consoles. It takes six months to complete. Initially, our process involves identifying the requirements, evaluating different brands, and selecting a suitable solution. Once we finalize the details, we will create a digital deployment plan. The actual deployment starts based on this plan.

Regarding the deployment team, we require four engineers for the deployment process. You need security engineers to handle the deployment. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a seven out of ten. 

Which other solutions did I evaluate?

We evaluated Aruba and Fortinet products before choosing the solution. We chose it because of the stability and local support. 

What other advice do I have?

Reviewing the security requirements is essential because security is complex and requires detailed policies to control access to the network environment. I rate the product an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Johnson Olajide - PeerSpot reviewer
Director, Business Technology Solutions at a financial services firm with 10,001+ employees
Real User
Good support and documentation, and extremely stable and scalable
Pros and Cons
  • "It is an extremely stable and scalable solution. Its documentation and support are also very good."
  • "There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out."

What is most valuable?

It is an extremely stable and scalable solution. Their documentation and support are also very good.

What needs improvement?

There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out. 

There is also a small gap in the space of compatibility.

For how long have I used the solution?

We've been deploying Cisco Wireless in our environment for over 20 years.

What do I think about the stability of the solution?

It is extremely stable.

What do I think about the scalability of the solution?

It is extremely scalable.

How are customer service and support?

Their support is very good, and their documentation is also very good.

Which solution did I use previously and why did I switch?

We have only been working with Cisco Wireless. We are a partner and reseller.

How was the initial setup?

Its implementation is not complex. I have trained experts working with me, so it is not at all complex.

What's my experience with pricing, setup cost, and licensing?

Its price is a bit high. It is more expensive than its competitors, but when I look at the return on investment, it is worth it.

What other advice do I have?

If budget is an issue, then you can go for a cheaper option. If you're not planning for a big environment, you don't necessarily need to invest in Cisco because of the price.

I would rate it an eight out of 10. Overall, I am very satisfied with this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Fahad Doguwa - PeerSpot reviewer
Deputy Manager at Central Bank of Nigeria
Real User
Top 10
Advanced features needed, stable and good support
Pros and Cons
  • "The most valuable features are mobility and security."
  • "The solution could improve by having more advanced features, such as AI that is able to do diagnosis on the network or detect incorrect configurations and is able to tell you what is the recommended practice. Additionally, it would be a benefit to have smart antennas that are able to track your movement, Wi-Fi 6 support, better transfer rates, low latency, stronger signals that can penetrate thick walls, and zero packet losses."

What is our primary use case?

We use Cisco Wireless so that our users can have conductivity within the building.

How has it helped my organization?

Cisco Wireless has improved our productivity.

What is most valuable?

The most valuable features are mobility and security.

What needs improvement?

The solution could improve by having more advanced features, such as AI that is able to do diagnosis on the network or detect incorrect configurations and is able to tell you what is the recommended practice. Additionally, it would be a benefit to have smart antennas that are able to track your movement, Wi-Fi 6 support, better transfer rates, low latency, stronger signals that can penetrate thick walls, and zero packet losses.

We want a solution that can do flex connect allowing the solution to resolve the clients without depending on the controller. The controllers should only do the policy automation, or the configuration change. We don't want the controller to be in line with the data phase.

For how long have I used the solution?

I have used Cisco Wireless within the last 12 months.

What do I think about the stability of the solution?

The stability of the solution has been fine for over a decade. The newer solutions will have better technology and will give us more.

What do I think about the scalability of the solution?

The solution is scalable. We have not had any congestion issues.

We have over 5,000 users using this solution. Will would increase the usage of this solution if more users need access.

How are customer service and support?

The technical support from Cisco is very good.

How was the initial setup?

The installation is not difficult and took approximately two weeks.

What was our ROI?

Cisco Wireless has saved us some costs because you don't need to provision network points for every new staff. All we do is give the staff an IT work tool, such as a wireless laptop or a wireless computer, and they can be part of the network as soon as possible.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the hardware and support is extra and we do pay for the support.

What other advice do I have?

My advice to others wanting to implement this solution is they should have very good support. You don't have to be a leader in the market. They don't have to be challengers. You don't have to be a visionary. If you have very good support clients will be happy with the product.

I rate Cisco Wireless a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Domain Architect at a comms service provider with 10,001+ employees
Real User
Scalable, great for large enterprises, and has good technical support
Pros and Cons
  • "The stability of the solution is good."
  • "The new licensing model isn't as good as what they had before."

What is our primary use case?

I've worked with system integrators and I have deployed the product on multiple types of environments. I've worked at the corporate offices. I've worked on 3G, 4G offloading, public Wi-Fi networks, et cetera.

How has it helped my organization?

You don't have to manage or deploy multiple types of Wi-Fi networks for different use cases. With something like Cisco, your one Wi-Fi solution can cover most or all of your use cases.

What is most valuable?

It is a good fit for large enterprises or even service providers.

Overall, it's a good solution.

The product is very scalable. 

It's configured well and it supports a lot of configuration options such as the proper corporate SSIDs, tunneling features, and integration with Cisco NACs, or other third-party NACs.

The stability of the solution is good.

The technical support has been helpful.

What needs improvement?

The third-party integration capabilities could be better. It still works within Cisco-related products, however, third-party integration is still something that needs some relaxing.

The new licensing model isn't as good as what they had before.

For how long have I used the solution?

I've been dealing with the solution for more than a decade. It's been 10 or 11 years at this point.

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

It can scale into whatever level I want to go to. The actual wireless is quite scalable. Scalability is not any trouble.

How are customer service and technical support?

I've been satisfied with technical support. They are helpful and responsive.

Which solution did I use previously and why did I switch?

I've also used Aruba. I actually prefer Aruba to Cisco.

How was the initial setup?

The solution has a moderate level of complexity when it comes to the initial setup. It's not too difficult. However, it's not as straightforward as one would hope, either. 

Depending on what type of network the customer wants, the deployment time varies. It can be either one SSID or a proper BYOD case with a corporate SSID, depending on the solution. 

What's my experience with pricing, setup cost, and licensing?

With the new licensing model, the DNA licensing model, it's a bit on the expensive side. It used to have an option for the perpetual and subscription-based models, however, now they've started pushing you to the subscription models.

What other advice do I have?

I'm a Cisco partner.

I'd rate the product at a nine out of ten. Overall, we've been happy with the capabilities of the product.

That said, if I had to choose between Cisco and Aruba, I'd probably choose Aruba.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Senior Network Engineer at a museum or institution with 501-1,000 employees
Real User
Top 5
A stable and easy-to-manage solution with a straightforward initial setup
Pros and Cons
  • "The product is easy to manage."
  • "Sometimes our customers do not get proper IP addresses from the DHCP pool."

What is our primary use case?

We use the solution to broadcast SSIDs. We have around 40 SSIDs with 150 access points across our organization.

What is most valuable?

The product is easy to manage. It is easy to create SSIDs and add access points to wireless controllers.

What needs improvement?

Sometimes our customers do not get proper IP addresses from the DHCP pool.

Clients should see our organization’s pop-up page when they connect to our SSID.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The product has been stable for the last two years.

What do I think about the scalability of the solution?

Two people in my organization use the product.

How was the initial setup?

The initial setup is quite easy for me because I have experience using the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is a little expensive compared to other brands.

What other advice do I have?

Cisco is one of the main products in our region. People who want a solution with flexibility and security should choose Cisco. Overall, I rate the product an eight and a half out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
JaromirLikavec - PeerSpot reviewer
Senior Network Engineer, IT Manager at a educational organization with 51-200 employees
Real User
Simple installation, reliable, and good support
Pros and Cons
  • "The technical support from Cisco is good."
  • "There are some features I would like to have in Cisco Wireless, such as Telemetry and other IoT. However, they are available in the new version of the solution."

What needs improvement?

There are some features I would like to have in Cisco Wireless, such as Telemetry and other IoT. However, they are available in the new version of the solution.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 15 years.

What do I think about the stability of the solution?

Cisco Wireless solutions are highly scalable.

What do I think about the scalability of the solution?

The solution is highly scalable. I have about 60 access points and it is scalable with a thousand access points.

How are customer service and support?

The technical support from Cisco is good.

How was the initial setup?

The initial setup of Cisco Wireless is easy.

The process involves taking the Cisco Wireless device and adding it to the network. You connect the device to the controller, and then the controller can be configured. It's very quick and easy.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless equipment is expensive.

Cisco has introduced a subscription pricing model where you have to always pay and renew.

What other advice do I have?

I plan to change to a Catalyst 9800 next year.

If companies already have Cisco wireless infrastructure, the deployment of this solution will be easy.

I rate Cisco Wireless a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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