We have a variety of segments in retail and hospitality, and each has different requirements. We are using this desk with IC for wireless, and we have high throughput access points depending upon the need and the number of footfalls. So we have designed for high throughput or traffic for video. We have a lot of video sessions — Teams meetings — so it definitely helps.
Sr.Manager at a energy/utilities company with 10,001+ employees
Enables high throughput for video but it can be tedious to manage compared to cloud-based solutions
Pros and Cons
- "Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller."
- "And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network."
What is our primary use case?
What needs improvement?
Cisco Wireless should have a single administration point, so we don't need to log into different controllers. It should be a single pin where we can centrally manage all the controllers in something like Prime. We are using Arista, so I would recommend a service that offers that kind of cloud setup for wireless.
For how long have I used the solution?
I've been using Cisco Wireless for more than 10 years.
What do I think about the scalability of the solution?
I wouldn't say Cisco Wireless is scalable. I would definitely recommend a more cloud-based setup, like the UCS, which we have for a call manager. It should be on that the lines. So let's compare Cisco Wireless products to other networks that have a cloud-based solution where you can manage thousands of lacks of access points through a single interface. In Cisco Wireless control, we have to log in to each and every appliance, and the clients can support a maximum of 6,000 or 10,000 access points. So it isn't scalable. You have to install a different box. And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network.
Buyer's Guide
Cisco Wireless
June 2026
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,988 professionals have used our research since 2012.
How are customer service and support?
Cisco technical support is pretty good. It is pretty much the same as other products.
How was the initial setup?
Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license.
What other advice do I have?
I rate Cisco Wireless seven out of 10. I wouldn't recommend Cisco Wireless. I would advise others to look into a cloud-based setup like Arista. Cisco should improve on that part because it is tedious to manage different controllers
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Mgr - Applications Enterprise Applications at a healthcare company with 10,001+ employees
Stable and easy to use
Pros and Cons
- "For me, the most valuable thing about Cisco Wireless is its ease of use and stability."
- "It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate."
- "Cisco support is good, but I think it could be better."
What is our primary use case?
We're using Cisco Wireless for patient tracking or infant abduction and security — for securing the floor and our infant patients. Cisco is also used for device management, such as IV pumps and other small but significant pieces of equipment that we need to track. We're also using it for temperature monitoring in the refrigerators for drugs and things that must be kept at a specific temperature. We use Cisco Wireless for patients' access and any wireless cart, whether it's a PC or an EKG machine. And we have different channels for stuff in the health network and the staff network versus what is publicly open for the patients and family.
What is most valuable?
For me, the most valuable thing about Cisco Wireless is its ease of use and stability.
What needs improvement?
The biggest pain point has been keeping our people and the vendor up to speed on the technology. It's getting our staff to understand that opening up a laptop and connecting to the WLAN is not the same as triangulating and trying to figure out where an IV pump is. So when you're trying to use the real-time location services, I think it's that shift from your density and your overlap. For example, you used to be able to stick an access point up if something was a little weak in an area. Now, if you stick that access point up, you might have too much coverage in that area, which is as bad as too little coverage. I think it's hard for everybody to get their heads around that. It's not just the vendor—it's also the customers. And how do we continue to partner and ensure that we're all going together as the technology changes.
For how long have I used the solution?
I've been dealing with Cisco for 15 years or thereabouts.
What do I think about the stability of the solution?
Stability's good. I'm not saying we don't end up with something flakey every once in a while, but it's not often at all.
What do I think about the scalability of the solution?
Cisco Wireless seems to be pretty scalable. But, again, they do an excellent job of saying exactly what the coverage will be. And so we have to make sure that when someone wants to add things they understand what it means. Do I have to resurvey that whole area? Because they'll say, it was just wired for wireless access, not location tracking. So now I've got to go in and check my density and things like that. It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate.
How are customer service and support?
Cisco support is good, but I think it could be better. Their collaboration with their partners is probably the biggest challenge I've had. If I have an issue with an application that runs off the Cisco network and Cisco has to work with their partner to resolve it, that gets a little hanky sometimes.
How was the initial setup?
We've been using the initial one, but we've swapped it out since then, and it's been relatively painless. And when we've expanded, the new buildings get new wireless. And when we've bought new hospitals, they get new wireless. So you've got the stuff that's been in there for a long time, and you've got the stuff that hasn't been there for long at all. So we have a routine for what to do when we've got a new building.
What's my experience with pricing, setup cost, and licensing?
I don't know the details about the pricing. Typically it just gets lumped into my project. So I'm not sure what we're paying in licensing fees.
What other advice do I have?
I'd give Cisco Wireless an eight out of 10. I don't know what to compare it to, but I'm hesitant to give anybody a 10. I'd give them an eight. If you are considering Cisco Wireless, I suggest looking at the total cost of ownership. This stuff doesn't last forever. So when you put it in the ceiling, when will you need to replace it? It's not a one-time investment. And then what is it going to take to get it there? Because sometimes you may end up with the impact you have every time. Hospitals are constantly renovating. Depending on what you need wireless for, you may have to spend tens of thousands re-surveying and repositioning your access points to optimize if you remodel an area. You may have thought, "Oh, I already have wireless in there. Just because I'm moving these three or four walls doesn't mean..." Well, it does mean something. The total cost of ownership matters. Make sure remediations are built into your capital budget if you're doing construction.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Wireless
June 2026
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,988 professionals have used our research since 2012.
Technology Manager at International School Of Dakar
Highly stable, scalable, and secure
Pros and Cons
- "The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are not as simple."
- "Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier."
What is our primary use case?
We use Cisco Wireless for networking in an education center.
What is most valuable?
The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are differentiation.
If you use the EAP for wireless security it is good. The only setback is the user has to have their own login, it is easy to do. If you make a user group for many students because they do not know the password. Having everyone use a group user account is not good. It is best for every student to have their own login. The connectivity will be better.
What needs improvement?
Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier. There are many things you can do with the dashboards. With Cisco Wireless if you have to manage the switches, backbone, or update the controllers you have to have someone with Cisco certification or know someone who can support you with the management of the solution. I have colleagues that have difficulties when I am away making changes to the Cisco Wireless devices and this is one of the reasons we are switching this solution to Cisco Meraki.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 14 years.
What do I think about the stability of the solution?
The solution is stable. However, I had some issues last month with older Cisco wireless solutions. The certificates for some access points had expired and did not want to connect to the WLC.
Finally, I found a solution and got them all to work fine.
Why did I say it is stable. Since, we had installed it from 2009 until 2020 we had no major problem.
We started with a single SSID then with 2 SSIDs then we went up to 4 SSIDs. All 3 used authentication with a radius server. The fourth was managed by the WLC as Guest wifi.
This situation had to be foreseen because Cisco had announced on June 30, 2016 the dates of discontinuation and end of life of the range of our access points. The end date of routine failure analysis and new service provision had been declared on December 29, 2017.
It took 4 years later to face this certification problem.
Our network system of Cisco was really user-friendly:
-With printing with google cloud before it is stopped.
Our new MYQ system is too
- With our IP phone system
- With all practices (Windows, Mac, Tablets, phones and chromebooks)
- With our accounting system.
We really say Alhamdoulila.
What do I think about the scalability of the solution?
The solution has good coverage and people can have access quickly.
We have approximately 700 students with Chromebooks connecting to the network.
How are customer service and support?
I have not used technical support but if you want technical support it costs money.
Which solution did I use previously and why did I switch?
I have used HPE and Apple wireless solutions previously.
How was the initial setup?
The installation of the solution is easy but it might not be for others. I have used the solution for a long time.
What's my experience with pricing, setup cost, and licensing?
Cisco Wireless solutions should have a price reduction for educations centers. Education centers are there to help people grow and there are not large budgets. The solution tends to be expensive and it can cause difficulties when purchasing them here in Africa.
Which other solutions did I evaluate?
I have evaluated other solutions, like Aruba through my nephew. This is the system he used at university in the US.
What other advice do I have?
I would recommend this solution to anyone, Cisco is the best. We are migrating to Cisco Meraki next week.
I rate Cisco Wireless a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Manager at a computer software company with 5,001-10,000 employees
Scalable, priced well, but difficult configuration
Pros and Cons
- "The solution is highly scalable."
- "We have been satisfied with the technical support of Cisco Wireless."
- "The installation is not too difficult but the solution could improve by making the configuration easier."
What is our primary use case?
The primary use of Cisco Wireless is for IT solutions.
For how long have I used the solution?
I have been using the solution for approximately 10 years.
What do I think about the stability of the solution?
I find the solution to be very stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have approximately 1500 users using this solution.
How are customer service and technical support?
We have been satisfied with the technical support of Cisco Wireless.
How was the initial setup?
The installation is not too difficult but the solution could improve by making the configuration easier.
What about the implementation team?
We did the implementation of the solution ourselves.
We have approximately 10 engineers and managers that do the implementation and maintenance.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair.
Which other solutions did I evaluate?
I have evaluated Aruba, D-Link, and Ruckus solutions.
What other advice do I have?
I rate Cisco Wireless a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Board Member and Co-Owner at a comms service provider with 51-200 employees
Helpful support, easy to set up , and offers good stability
Pros and Cons
- "The support is very good. Technical support is very helpful."
- "Cisco is great due to the fact that there is so much documentation online."
- "For all products on the market, the availability of the products may not be ideal. We're waiting on a lot of products simply due to the fact that there's a material shortage. We've ordered products and have had to wait three or four months for anything to get delivered. This is not just Cisco. It's a problem on the market for all components which include semiconductors."
- "For all products on the market, the availability of the products may not be ideal."
What is our primary use case?
We use the solution for our company as well as for our clients.
What is most valuable?
What's the most important for us is the reliability of this product, and that's it. We are sure that they work fine and they are fully developed and add great new functions.
The support is very good. Technical support is very helpful.
The initial setup is easy - especially in the Mobility Express solution.
The stability is very good.
What needs improvement?
Cisco proposed a new version of their product, however, I don't have any requirements which are not already met.
For all products on the market, the availability of the products may not be ideal. We're waiting on a lot of products simply due to the fact that there's a material shortage. We've ordered products and have had to wait three or four months for anything to get delivered. This is not just Cisco. It's a problem on the market for all components which include semiconductors.
For how long have I used the solution?
I've used the solution for 20 years. I've used the solution for a long time.
What do I think about the stability of the solution?
We've never faced any stability issues. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We use this solution for medium enterprises.
How are customer service and technical support?
I'm very satisfied with technical support. The technical support of Cisco is the best on the market. They are very helpful and responsive.
Which solution did I use previously and why did I switch?
I also work with Fortinet. I have much more experience with Cisco. I don't have so much experience with Fortinet.
How was the initial setup?
The initial setup is very straightforward. It's not overly difficult or complex. A company shouldn't have any issues with the process.
What about the implementation team?
As integrators, we can install the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
They have different products which can be used by some customers, from small and medium to large enterprises. The portfolio is very wide. It's difficult to say if they are expensive or not as they have expensive products, however, they are very scalable and great for very large objects.
Maybe they are a little bit above the average on the market, however, for what you get, mostly it's worth it.
What other advice do I have?
I'm a system integrator. I'm a Cisco partner. The company is a Cisco Gold Partner.
Cisco is great due to the fact that there is so much documentation online. It's very easy to research it and learn it and to troubleshoot if you need, simply due to the fact that there's so much shared knowledge out there. I'm not sure if that;'s the case for any other solution.
I'd rate the solution at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
IT Adviser/Manager at CCSAUDE
Good manageability and stability; performance and connectivity could be improved
Pros and Cons
- "Good manageability, and stability."
- "We find this solution very cost effective, and we are using the WAP121 model which has good manageability and stability."
- "There are performance issues, particularly with video calls where throughput is not great."
- "We sometimes have issues with user load; we have close to 12 users and we have performance issues, especially when we are on video calls, with lags and connectivity issues and the throughput is not that good."
What is our primary use case?
We are customers of Cisco and I'm the company IT advisor and manager.
What is most valuable?
We find this solution very cost effective. We are using the WAP121 model which has good manageability, and stability.
What needs improvement?
We sometimes have issues with user load. We have close to 12 users and we have performance issues, especially when we are on video calls. There are lags and connectivity issues in those situations and the throughput is not that good. From our end, performance and connectivity could be improved.
I'd like to see features such as app control, access control, and some level of a firewall feature at the level of the access points, features that are available at the firewall level, so that we can have security and manageability at WiFi level.
For how long have I used the solution?
I've been using this solution for three years.
How are customer service and technical support?
We have a local support team and whenever we face issues they are very supportive.
How was the initial setup?
The initial setup was very easy.
What other advice do I have?
I rate this solution a seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Domain Architect at a comms service provider with 10,001+ employees
Scalable, great for large enterprises, and has good technical support
Pros and Cons
- "The stability of the solution is good."
- "Overall, it's a good solution."
- "The new licensing model isn't as good as what they had before."
- "The third-party integration capabilities could be better."
What is our primary use case?
I've worked with system integrators and I have deployed the product on multiple types of environments. I've worked at the corporate offices. I've worked on 3G, 4G offloading, public Wi-Fi networks, et cetera.
How has it helped my organization?
You don't have to manage or deploy multiple types of Wi-Fi networks for different use cases. With something like Cisco, your one Wi-Fi solution can cover most or all of your use cases.
What is most valuable?
It is a good fit for large enterprises or even service providers.
Overall, it's a good solution.
The product is very scalable.
It's configured well and it supports a lot of configuration options such as the proper corporate SSIDs, tunneling features, and integration with Cisco NACs, or other third-party NACs.
The stability of the solution is good.
The technical support has been helpful.
What needs improvement?
The third-party integration capabilities could be better. It still works within Cisco-related products, however, third-party integration is still something that needs some relaxing.
The new licensing model isn't as good as what they had before.
For how long have I used the solution?
I've been dealing with the solution for more than a decade. It's been 10 or 11 years at this point.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It can scale into whatever level I want to go to. The actual wireless is quite scalable. Scalability is not any trouble.
How are customer service and technical support?
I've been satisfied with technical support. They are helpful and responsive.
Which solution did I use previously and why did I switch?
I've also used Aruba. I actually prefer Aruba to Cisco.
How was the initial setup?
The solution has a moderate level of complexity when it comes to the initial setup. It's not too difficult. However, it's not as straightforward as one would hope, either.
Depending on what type of network the customer wants, the deployment time varies. It can be either one SSID or a proper BYOD case with a corporate SSID, depending on the solution.
What's my experience with pricing, setup cost, and licensing?
With the new licensing model, the DNA licensing model, it's a bit on the expensive side. It used to have an option for the perpetual and subscription-based models, however, now they've started pushing you to the subscription models.
What other advice do I have?
I'm a Cisco partner.
I'd rate the product at a nine out of ten. Overall, we've been happy with the capabilities of the product.
That said, if I had to choose between Cisco and Aruba, I'd probably choose Aruba.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
A wireless networking solution that's easy to install and control
Pros and Cons
- "The most important thing for me is that all the access points are in one group and use one access code. So, when you move from one area to another, you don't disconnect and reconnect again. The device is also very easy to install and control."
- "It would be better if some utility lets us know the best place to install the system. Every time we install it, we have to change it, and we have to add more access points. This is a problem we have all the time. It would be better if it integrated seamlessly with products from other vendors. It'll also help if they included a device diagnostics feature in the next release."
What is our primary use case?
I implement this solution in restaurants with an external aerial or near the beach. I also deployed this solution in big warehouses.
How has it helped my organization?
Managing a large warehouse requires the use of advanced technology that facilitates work in the warehouse, usually through tablets, laptops, and mobile phones, all of which are connected to the management system via the wireless network. Mobility in a large warehouse requires continuous connection to the computer system.
The CISCO wireless network allows all end units to be managed as a single network with a security code. The transition from one access point to another is done smoothly and according to the intensity of absorption.
What is most valuable?
The most important thing for me is 0 disconnections while working, and that all access points are in one group and will use one access code. The units are easy to install and set up
What needs improvement?
Guidelines and recommendations on where and how to install the units for perfect coverage.
Any utility to test the signal strength. Today every time we install equipment, certain times are forced to change its location due to poor reception.
And seamlessly integrate with products from other suppliers. It will also help if they include a device diagnostic feature in the next release.
For how long have I used the solution?
I have been dealing with Cisco Wireless for three or four years.
What do I think about the stability of the solution?
I have a problem with the small device. Product from Series 300. Sometimes you have to reset this device. Maybe the buffer is overflowing, But after I reset the devices, it's work okay.
Which solution did I use previously and why did I switch?
I have used TP-Link Solution but the Devices hung every 1-2 days
How was the initial setup?
The initial setup and deployment for small businesses are very simple. But for the one with the controller, you have to set up a controller which is not a GUI utility. You have to type a lot in the command line. If you have this with GUIs instead, it will be better. The deployment time depends on the size of the customer's project. This product doesn't require maintenance, just updates to the firmware.
What about the implementation team?
I install this solution for my customers.
What's my experience with pricing, setup cost, and licensing?
I think it's affordable. Maybe there are little differences, but it's not very expensive. But with all Cisco products, you have to pay more for the power supply. You'll have to pay for the PoE converter.
What other advice do I have?
I would recommend this product to new users.
On a scale from one to ten, I would give Cisco Wireless a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
Scalable, good support, but could be more stable
Pros and Cons
- "The LAN network conductivity is good."
- "The solution is stable but it could be improved. However, this could be because there are not enough APs."
What is our primary use case?
We use this solution to provide network access and to manages wireless network devices.
What is most valuable?
The LAN network conductivity is good.
For how long have I used the solution?
I have been using this solution for approximately two years.
What do I think about the stability of the solution?
The solution is stable but it could be improved. However, this could be because there are not enough APs.
What do I think about the scalability of the solution?
The solution is scalable and we have 1,000 users using this solution in my organization.
How are customer service and technical support?
The support is good.
What about the implementation team?
The implementation and maintenance are done by our five-person technical team.
What other advice do I have?
I would recommend this solution to others.
I rate Cisco Wireless seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network and Security Engineer at SK international
A stable wireless networking solution with great documentation and technical support
Pros and Cons
- "I like that Cisco Wireless is easy to implement. If you get stuck with any issues, they have ample documentation on the internet. It's easy to implement, and Cisco documentation is easily accessible."
- "Cisco Wireless is obviously very stable, and there's no doubt about that."
- "In the next release, I would like to see some AI capability deployed. Other competitors like Mist and Juniper already have it. So, AI features need to be introduced next year."
- "From a pricing point of view, it's a little bit expensive compared to competitors like Aruba and others."
What is our primary use case?
Our primary use case is to provide enterprise wireless solutions for employees. We're a system integration provider, and we have a number of customers. Our customers deploy our wireless solutions in an active-standby mode for better network stability. We mostly have customers who have standalone wireless controllers.
What is most valuable?
I like that Cisco Wireless is easy to implement. If you get stuck with any issues, they have ample documentation on the internet. It's easy to implement, and Cisco documentation is easily accessible.
What needs improvement?
In the next release, I would like to see some AI capability deployed. Other competitors like Mist and Juniper already have it. So, AI features need to be introduced next year. Cisco is the defacto brand in wireless technology, and they're a little bit behind. They need to introduce some AI features so we can introduce the customer to these new features.
Some training will help because Cisco's new offering, 9800, requires a lot of hands-on experience. This is because the Cisco 9800 controller is new compared to the previous models, like 2504 and 3504. It requires more hands-on experience to get familiar with the terminologies used in 9800. This is because there are some AP profiles and site profiles, and all these things we aren't familiar with. It's a good tool.
For how long have I used the solution?
I've been implementing Cisco Wireless for the last five years.
What do I think about the stability of the solution?
Cisco Wireless is obviously very stable, and there's no doubt about that. When you go for Airwave, it's very stable. The new IOx is going to be stable, and we're deploying it for a couple of customers.
What do I think about the scalability of the solution?
You can deploy it for whatever your user wants and their AP count. It's very good when it comes to scalability.
How are customer service and technical support?
Cisco technical support is great. Cisco is based in Texas and provides technical support in any manner. Cisco provides support to customers who require it for updates or break-fix IT.
Support is wonderful. We haven't had a problem.
How was the initial setup?
It's easy to set up and implement this solution. For a basic implementation, you can deploy it within two or three hours. This is for a basic deployment for publishing SSID and testing. At a granular level, you may need a week to deploy this solution. This is because, in wireless scenarios, you need to do tests and try different testing scenarios. It's a very good basic solution for deploying to the cloud.
What's my experience with pricing, setup cost, and licensing?
From a pricing point of view, it's a little bit expensive compared to competitors like Aruba and others. But the product is also very promising and very stable. The hardware is wonderful. As a system integrator, it's okay, but you'll probably see it as expensive as a customer.
What other advice do I have?
I would advise potential users to implement Cisco wireless if they're implementing Airwaves. The old models like 2504 and 5508 work well with Airwaves. But it requires some specific knowledge to take that to the controllers and unplug the device. Some connectivity is derived from the core to the controller. You need to know what type of connectivity is required, what kind of access, and all those things. Cisco 9800 is a pure IOx, and it has a very straightforward configuration. It's very easy when compared to Airwaves.
On a scale from one to ten, I would give Cisco Wireless a ten for stability and performance. I don't have any issues with that.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Updated: June 2026
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