I primarily offer my clients solutions with managed services, the standard managed services. It is used for wireless connectivity.
Sales Leader - Data Center at YSSY & Co
Great technical support with a simple setup and a flexible design
Pros and Cons
- "Support is fantastic. They are helpful and responsive."
- "The pricing of Brazil is very expensive. When you look at other options, they are much cheaper."
What is our primary use case?
What is most valuable?
Our team is able to design the solution with the necessary features. It's flexible.
The solution overall is quite good.
Support is fantastic. They are helpful and responsive.
It's a very simple solution to set up.
We find the solution to be scalable.
The stability on offer is great.
What needs improvement?
The pricing of Brazil is very expensive. When you look at other options, they are much cheaper.
For how long have I used the solution?
I've been working with Cisco since 2000. I've had well over a decade of experience with the product so far. I've used it for a long time.
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Cisco Wireless
November 2023

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745,341 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability has been great. We haven't had any issues. It doesn't crash or freeze. There aren't bugs or glitches that you have to deal with. The performance is good.
What do I think about the scalability of the solution?
We've found the solution to be quite scalable. If a company wants to expand it, it's not a problem.
We have about 200 people using Cisco Wireless right now.
How are customer service and support?
Technical support from Cisco is excellent. We are very satisfied with their level of attention. They have always been helpful and responsive.
Which solution did I use previously and why did I switch?
I have experience with both Meraki and Cisco.
How was the initial setup?
The initial setup is simple. A company shouldn't have any issues with it. It is not something that is too difficult or complex.
We have five engineers that can handle deployment for our clients.
What about the implementation team?
We've used both consultants and resellers when it comes to setting up the solution.
If our clients need assistance, we can help them set it up.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is quite high.
Clients can pay a licensing fee on a monthly basis.
Any extra fees would depend on the individual client projects.
What other advice do I have?
We're a Cisco partner.
I used various deployment models, including cloud and on-premises as well as hybrid.
I would rate the solution at a ten out of ten. We've been quite happy with its capabilities overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Network Specialist at Mercury Limited
Creating policies is simple as is scaling to extend coverage
Pros and Cons
- "Creating policies is simple."
- "The media stream and Mojo settings are not sufficiently supported."
What is our primary use case?
Our primary use case is for a guest portal type of scenario where different types of users can connect. We use SAML authentication for that. We are customers of Cisco via a third-party vendor and I'm a network specialist.
What is most valuable?
It's valuable to us that creating policies is simple. We use Cisco ISE and it works well with the product.
What needs improvement?
I've found that the media stream and Mojo settings are not sufficiently supported. The other issue we have is that when the access point goes down, we don't get any indication of the reason. This has to be fine-tuned so that a trigger is sent to the Cisco Server or any third-party server, and we get the alerts. I'd really like to see bug-free software.
For how long have I used the solution?
I've been using this solution for over a year.
What do I think about the stability of the solution?
Stability could be improved but it's not bad.
What do I think about the scalability of the solution?
The solution is easy to scale and if you have the latest wireless controller, you can really extend the coverage and extend the APs.
How are customer service and support?
Technical support is awesome, we're very satisfied.
Which solution did I use previously and why did I switch?
I know that Aruba is better than Cisco, they really need to improve things.
How was the initial setup?
We carried out the implementation ourselves and it was quite straightforward. It took around six to eight months to implement the entire solution, install access points, configure and fine-tune. There's no specific maintenance required, it's mostly the operational aspect, upgrading software, and hardware support. We currently have around 6,000 users.
What's my experience with pricing, setup cost, and licensing?
Cisco is a bit pricey compared to other vendors like Ruckus which have pretty decent pricing. If a customer asks me for a cost-effective solution, I may go with Huawei but if it's in the enterprise dev environment, then I'd go with Cisco, Aruba, or Ruckus as a third choice.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Wireless
November 2023

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2023.
745,341 professionals have used our research since 2012.
Presales Consultant - Enterprise Networks at Cubit technologies LLC
Robust software, highly reliable, and excellent support
Pros and Cons
- "Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent."
- "Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements."
What is our primary use case?
We use Cisco Wireless for mobile WiFi connectivity to the end-users. It provides mobile device connectivity. They don't need any LAN connectivity to access the network. They can connect any mobile device or wireless device to access the network.
What is most valuable?
Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent.
What needs improvement?
Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 17 years.
What do I think about the stability of the solution?
Cisco Wireless solutions are highly reliable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Cisco technical support is excellent. Cisco is well known for its superior support.
How was the initial setup?
I'm taking care of the Cisco Wireless designs. I'm not into the implementation right now. I work designing suitable solutions for our customers. I provide consultancy to our customers and design the solution based on the customer's requirements. I used to work on the implementation, but for the last six years, I'm not into this field of implementation.
What's my experience with pricing, setup cost, and licensing?
Pricing is a little higher for Cisco Wireless than all other vendors. Cisco should work on improving the pricing because there are some other vendors out there in the market which may have the same features or equivalent features that Cisco has at a lesser price.
What other advice do I have?
Cisco Wireless has a large portfolio and is used in many places, such as school campuses. They have many types of deployments, such as on the cloud. Most of the features are available and they're supporting the latest technology.
I rate Cisco Wireless a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Director of Technology at a individual & family service with 201-500 employees
High level of control, excellent support, and scalable
Pros and Cons
- "The most valuable features of Cisco Wireless are the level of control and management. I am happy with it."
- "The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one."
What is our primary use case?
I use Cisco Wireless Wireless across my buildings for education. I have students that use Chromebooks and staff that teach using the tool.
How has it helped my organization?
Cisco Wireless provides network access for students. The benefits of using Cisco Wireless are we have enhanced education, and help kids learn and research. Additionally, it helps the staff teach.
What is most valuable?
The most valuable features of Cisco Wireless are the level of control and management. I am happy with it.
What needs improvement?
The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 10 years.
What do I think about the stability of the solution?
Cisco Wireless is stable.
What do I think about the scalability of the solution?
I can add more access points if needed, Cisco Wireless is a scalable solution.
We have approximately 3,000 users using this solution. We are using the solution extensively.
How are customer service and support?
My experience with Cisco support has been excellent.
How was the initial setup?
The setup of Cisco Wireless is straightforward and it took a couple of days to complete.
What about the implementation team?
I outsource some of the implementations and the planning stage can be the largest issue.
I do most of the maintenance of the solution, such as patching.
What other advice do I have?
I would recommend a third-party integrator if they need help implementing the Cisco Wireless, they can help out a lot.
I rate Cisco Wireless an eight out of ten.
Overall Cisco Wireless meets my needs, it has been in place for a while, and I am happy with the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager IT at Sefam pvt limited
Straightforward setup but the solution is expensive
Pros and Cons
- "It is a stable solution. The performance was good."
- "It was expensive. Considering the challenges faced in third-world countries like Pakistan or India, cheaper solutions are preferred."
What needs improvement?
The performance was good. However, most of the issues were due to changes in Cisco versions.
For how long have I used the solution?
In my last organization, which was a university, we used it for seven years. But in this current organization, we are not using it yet.
What do I think about the stability of the solution?
It is a stable solution. The performance was good. However, most of the issues were due to changes in Cisco versions.
There were more than 25,000 students who were using it. It was a good experience for us because Cisco supported us in our workflow. We were facing many problems before Cisco, but after implementing it, we had great functionality. And since then, we haven't changed a single AP.
What do I think about the scalability of the solution?
It was better than other APs in terms of wireless equipment and performance.
How are customer service and support?
It is a straightforward solution. That's why we just required some technical support from a third party. At that time, when we were at the finishing side or during the landing time.
Which solution did I use previously and why did I switch?
If I make a comparison with Huawei 6.0 with Cisco, Huawei is better.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
Our in-house team deployed the solution.
What's my experience with pricing, setup cost, and licensing?
It was expensive. Considering the challenges faced in third-world countries like Pakistan or India, cheaper solutions are preferred. Huawei, for example, is much cheaper compared to Cisco.
We use an annual license model.
What other advice do I have?
I recommend using Cisco.
Overall, I would rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 24, 2023
Flag as inappropriateSenior Network Specialist at Anheuser-Busch InBev
The product can be deployed and scaled easily, but it is costly, and the interface must be improved
Pros and Cons
- "Cisco's support team is the best in the industry."
- "The product’s interface must be improved."
What is our primary use case?
I work for a manufacturing company.
What is most valuable?
We can support clients over wireless networks. We get free and easy roaming.
What needs improvement?
The product’s interface must be improved.
For how long have I used the solution?
I have been using the solution for the last ten years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is easily scalable. Smaller companies would not be able to afford the solution. They should choose products like Aruba and Meraki. I don't recommend Cisco for smaller companies.
How are customer service and support?
Support is excellent. Cisco's support team is the best in the industry. I rate support a seven or eight out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy. The deployment doesn’t take much time. We can deploy the tool in three to four hours if the configuration is ready.
What's my experience with pricing, setup cost, and licensing?
The solution is very costly.
Which other solutions did I evaluate?
Cisco has collaborated with Meraki. Meraki products are much more economical than Cisco Wireless. Meraki’s interface is better. It’s a plug-and-play solution.
What other advice do I have?
I would advise people not to choose Cisco Wireless. They should choose Meraki Wireless. It is also a Cisco product. It is much better and easier to operate. Overall, I rate the solution a seven or eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 14, 2023
Flag as inappropriateDirector, Business Technology Solutions at a financial services firm with 10,001+ employees
Good support and documentation, and extremely stable and scalable
Pros and Cons
- "It is an extremely stable and scalable solution. Its documentation and support are also very good."
- "There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out."
What is most valuable?
It is an extremely stable and scalable solution. Their documentation and support are also very good.
What needs improvement?
There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out.
There is also a small gap in the space of compatibility.
For how long have I used the solution?
We've been deploying Cisco Wireless in our environment for over 20 years.
What do I think about the stability of the solution?
It is extremely stable.
What do I think about the scalability of the solution?
It is extremely scalable.
How are customer service and support?
Their support is very good, and their documentation is also very good.
Which solution did I use previously and why did I switch?
We have only been working with Cisco Wireless. We are a partner and reseller.
How was the initial setup?
Its implementation is not complex. I have trained experts working with me, so it is not at all complex.
What's my experience with pricing, setup cost, and licensing?
Its price is a bit high. It is more expensive than its competitors, but when I look at the return on investment, it is worth it.
What other advice do I have?
If budget is an issue, then you can go for a cheaper option. If you're not planning for a big environment, you don't necessarily need to invest in Cisco because of the price.
I would rate it an eight out of 10. Overall, I am very satisfied with this solution.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Technical Specialist Network and Security at COPYCAT LIMITED
Enables mobility and centralized control and has less maintenance cost
Pros and Cons
- "The product enables mobility and centralized control."
- "The solution doesn't have much coverage area."
What is our primary use case?
My organization uses the solution for our hospitality industry customers.
What is most valuable?
The product enables mobility and centralized control. Embedded Wireless Controller and Software-Defined Networking are the best features of the product. The product has less maintenance cost.
What needs improvement?
The solution doesn't have much coverage area. The product should improve the licensing structure.
The solution should allow administrators to view and provide more access points to users through the mobile application.
For how long have I used the solution?
I have been using the solution for seven to ten years.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We always contact the support team. The team provides outstanding support.
How was the initial setup?
The initial setup is an easy process for a trained engineer.
What about the implementation team?
The deployment process depends on the use case. To deploy the product, we can configure the physical wireless controller and add all APs one by one. The deployment is time-consuming. We have certified engineers to deploy the product. Two to five engineers are needed to deploy the solution. We do not face any issues in maintaining the product.
What's my experience with pricing, setup cost, and licensing?
The license structure is confusing.
What other advice do I have?
I am using the latest version of the product. Overall, I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: May 25, 2023
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