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BMC TrueSight Operations Management Room for Improvement

SS
General Manager - Sales at a tech services company with 201-500 employees

There are still many things that can be improved in BMC TrueSight Operations Management.

They need to dig deeper into the layers of application monitoring. They're very strong in server and network monitoring, but they're still lacking on many of the sites, and there's still much work to be done on cloud monitoring.

These are the areas that need improvement for this solution.

We would be expecting additional features in the next release, as they always come up with good features and updates during version upgrades.

I'd like to see more features in the application side as they are lacking, when compared to AppDynamics or other competitors who have advantage over application monitoring features.

On the Cloud side, what I'd like to see on the next release is for this solution to be 100% on the Cloud, rather than it being a hybrid model.

These are the things we are looking forward to in the next release.

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AV
Information Systems Computer System Controller at a insurance company with 11-50 employees

I think the solution is overly complex and requires a lot of resources. 

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ME
Technical Services Team Lead at a tech services company with 51-200 employees

I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. 

There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.

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Buyer's Guide
BMC TrueSight Operations Management
October 2022
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
635,162 professionals have used our research since 2012.
VC
Technology Specialist Consultant at a tech services company with 201-500 employees

The dashboards could be better. The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.

The initial setup could be simplified.

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VP
Vice President & Advisor - Compliance at a financial services firm with 5,001-10,000 employees

There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.

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GW
Solution Architect at Tech Mahindra Limited

The UI for the end users could be improved and more flexible than it is now. If it becomes more flexible, it will be the best interface among all ITSM centers.

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DM
Team Lead at Atos

It would be better if the initial setup and deployment were more straightforward.

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RK
confidential

The pricing could be better.

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Buyer's Guide
BMC TrueSight Operations Management
October 2022
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
635,162 professionals have used our research since 2012.