Bitrix24 Reviews, Competitors and Pricing

reviewer1598697

Business Development Manager at a computer software company with 51-200 employees

Apr 10, 2022

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There are constant lags, it is extremely difficult to use, and the installation is complicated

Pros and Cons

"Offers, a free version."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

What is our primary use case?

We use Bitrix24 to track sales activities in the same way that we used HubSpot.

What is most valuable?

Offers, a free version.

What needs improvement?

In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages. Everything is just so unfriendly to the user.

For how long have I used the solution?

I have been working with Bitrix24 for four months.

Buyer's Guide

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What do I think about the stability of the solution?

Bitrix24 is not stable at all, it is always lagging.

What do I think about the scalability of the solution?

We didn't need to scale this solution because we only had two people using it. I have not yet experienced Bitrix24's scalability.

Which solution did I use previously and why did I switch?

We use Slack.

How was the initial setup?

The initial setup is complex. I would rate it a two out of five.

What's my experience with pricing, setup cost, and licensing?

We were using the free version which was really limited in terms of functionality.

Which other solutions did I evaluate?

I was evaluating CRMs such as SalesForce.

What other advice do I have?

I would rate Bitrix24 a two out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

reviewer1136874

System Integration Engineer at a computer software company with 1-10 employees

Oct 16, 2019

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It provides all of the features we want but the client interface is not very user-friendly

Pros and Cons

"It is easy to use and very stable."

"The client interface is not very user-friendly."

What is most valuable?

What I like about this solution, is that it is easy to use and very stable. It's moderately customizable and we get all the features we want.

What needs improvement?

The web interface is good but the client interface is not very user-friendly and needs to improve. For instance, I can see everything, but the information I try to transfer to the client, and information from the client back to me is not particularly great. It lacks some functions.

For how long have I used the solution?

I have been using Bitrise for a year and a half. We use it on cloud.

How are customer service and technical support?

We've had no issues with technical support yet.

What's my experience with pricing, setup cost, and licensing?

The pricing for this program is reasonable.

Which other solutions did I evaluate?

We looked at Vera Solutions and OTRS, but our influencer chose Bitrise.

What other advice do I have?

On a scale from one to ten, Bitrise gets a seven, because I've heard some of my colleagues complain about the program's functionality from time to time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.