Bitrix24 Reviews

We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM.

This solution has improved how we handle sales and task management.

This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live. 

In future, I would like reporting to more simple and flexible.

We have been using this solution for ten years. 

We have experienced problems with stability but they are quickly solved with technical support

I would rate the customer service and support a three out of five. 

Neutral

The initial setup is straightforward.

Licenses are cheap compared to other solutions.

Before Bitrix, we tried to use Dynamics CRM by Microsoft but it was too complex. 

I would rate this solution a seven out of ten. 

We use the solution as a CRM, appointments and virtual answer system. 

The tool is not difficult to learn. 

I am impressed with the solution's ability to customize workflows. 

Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install. 

I have been using the product for ten months. 

The product is 99 percent stable. 

The product relies on partners to provide support. The support responds within a reasonable time. 

We chose the solution since it is the software that is developed with innovative technology. 

The solution's setup is not complex. During the initial stages, we had three people for the installation but we later added two more people for the deployment. 

An external company helped us with the tool's installation. 

The product's pricing is okay for me. It is not expensive. 

I would rate the product an eight out of ten. You need to find a partner who has the most knowledge about the solution. 

What I like about this solution, is that it is easy to use and very stable. It's moderately customizable and we get all the features we want.

The web interface is good but the client interface is not very user-friendly and needs to improve. For instance, I can see everything, but the information I try to transfer to the client, and information from the client back to me is not particularly great. It lacks some functions.

We've had no issues with technical support yet.

The pricing for this program is reasonable.

We looked at Vera Solutions and OTRS, but our influencer chose Bitrise.

On a scale from one to ten, Bitrise gets a seven, because I've heard some of my colleagues complain about the program's functionality from time to time.

We use Bitrix24 to track sales activities in the same way that we used HubSpot.

Offers, a free version.

In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages. Everything is just so unfriendly to the user. 

I have been working with Bitrix24 for four months.

Bitrix24 is not stable at all, it is always lagging.

We didn't need to scale this solution because we only had two people using it. I have not yet experienced Bitrix24's scalability.

We use Slack.

The initial setup is complex. I would rate it a two out of five.

We were using the free version which was really limited in terms of functionality.

I was evaluating CRMs such as SalesForce.

I would rate Bitrix24 a two out of ten.