IT Central Station is now PeerSpot: Here's why

BeyondTrust Remote Support Primary Use Case

Rich Longo - PeerSpot reviewer
Vice President of Sales at ServicePro

We used it all the time in my previous organization. We don't use these tools here in my current organization. We don't yet have a need for them in this organization. It is a new and young company.

View full review »
RO
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees

It is used for remote support for the service desk. We primarily use it for troubleshooting activities. When users have an issue, they call up the service desk or send an email. One of the technicians uses this solution to remotely access their computer. The technicians can see the screens, take control, do some troubleshooting, share files, and implement fixes.

View full review »
MB
Sr VP fo Business Operations at Networking Technologies and Support, Inc.

We primarily use the solution for connecting to our customer systems to remediate issues.

View full review »
Buyer's Guide
BeyondTrust Remote Support
August 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,593 professionals have used our research since 2012.
Adrian Szwejkowski - PeerSpot reviewer
Global Endpoint Manager at a manufacturing company with 10,001+ employees

We['ve been using the solution for remote support.

The regular use case is regular support for end-users, however, the other value of the platform is the fact that it gives very, very detailed insight capabilities and session recording capabilities. 

Another interesting use case is for inviting external support by our partners, locally. We are capable of inviting external support. 

The mobile support is rarely used, yet still in place.

View full review »
SP
Director CTO Office at a tech services company with 201-500 employees

The primary use case of this product is for remote support. Customers will call in with an issue and we connect them with an engineer. Some of our engineers also work remotely.  I'm the director in the CTO office and we are customers of BeyondTrust. 

View full review »
Milos Tolpa - PeerSpot reviewer
IT Engineer at FormatPC

We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.

View full review »
AH
Associate Security Engineer at a security firm with 11-50 employees

I'm an associate security engineer and we are partners with BeyondTrust.

View full review »
NP
Project Manager at a financial services firm with 1,001-5,000 employees

We're using BeyondTrust Remote Support to create more support lines. One line of support for our employees, and the other for our clients at a bank. We're using this solution to fix problems for our clients and bank employees. I have branches in different cities, like the capital cities in Columbia.

View full review »
Buyer's Guide
BeyondTrust Remote Support
August 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,593 professionals have used our research since 2012.