Auvik Network Management (ANM) Reviews

We really needed something for reading logs, so we can go back in time, and also something to monitor our network and our infrastructure in real-time. I use it for everything as far as monitoring in real-time goes, to see what's going on in our network, along with Kace. 

It's deployed on-premises, but it's using the cloud to get to you. You can use it on-premises, but we prefer the cloud.

Its network discovery capabilities are very quick and very precise. It really drills down and finds different devices. It found devices I didn't know existed. As a network administrator, that is horrifying. Our team is pretty small and we were hired to tighten things up. Auvik has helped us to do that. It has taken a while, but we found some little switches that people put in years ago that I didn't even know existed.

In addition, it has decreased our mean time to resolution. Something that would take me a couple of hours now takes 30 minutes.

For what I do, the real-time monitoring is the most important feature. When I log in, I can drill down into the network where I'm seeing the issues. It sends an email, "Hey, I cannot communicate with the server." Sometimes it's a false positive, but when I see it several times, there is something else going on and I drill down into that.

It also automatically updates network topology. Once it discovers something new, and we allow it, it will update it within the interface. Then, when you log in to the cloud, it shows it. It's kinds of neat. It shows you exactly where things connect. We can see and connect the dots. It shows you, for example, that this switch has access here, which has access there. And maybe you didn't want it to have access there. It helps you drill down and say, "I didn't want to go this far."

It does out-of-the-box backing up of your running-config for your routers or for your switches. If I need it, it just takes seconds. I can just go to our Auvik port in the cloud, and it's there.

You have to use MFA with it, always. And it's constantly updating for security, and that's very important in today's environment.

This is not even a bad issue, but when Auvik can't get to your network or can't get to a device for whatever reason, it does send you alerts. But sometimes we get false positives, which every now and then is not a big deal. But it would help if they made it a little easier to suppress some of the alarms. But that's really a feature I don't have to have. Sometimes more is better. If you had to twist my arm and to make me come up with something, that would be it.

We bought Auvik in the fall, about eight months ago.

Generally, we have not had an issue. If it's going to be offline, Auvik will tell you well ahead of time that they're going offline for maintenance. It's almost never down. It's only been down twice and the most recent time it was back up very quickly.

It's very scalable. I would definitely give it five stars on that. In our environment, it's looking at 1,562 devices.

I've only had to use their technical support a couple of times and they were top-notch. They were polite and, both times, it was a very dumb question on my part and they didn't make me feel dumb. They are very sharp men and women.

We didn't have a solution before Auvik, other than manual scripts that fit our needs until we grew. Once we grew and it got so overwhelming, Auvik really helped with that. It was very robust, but it wasn't all over the place. When it was said and done, we really loved the whole platform. It was very user-friendly.

It tells you right out-of-the-box the credentials that it's going to need, such as SSH, your logins, et cetera. You set up the network that you want it to go monitor and, with the IDs and passwords, it pulls all the information in. You have to open up and allow Auvik in from your firewall. There are some prerequisites you have to take care of to use it and you may want to suppress a few alarms, out-of-the-box. It took a couple of days and then it had what we need, right there. 

It took some getting used to, but I started figuring things out. And they were always available for any questions that we had.

Currently, it's just our director,  the engineer, and myself who are using Auvik in our company. We're looking to get everybody more access but we just haven't gotten there yet. I'm still trying to figure it out myself, to learn more as I go with it. 

As a cloud-based solution, it requires no maintenance on our side, unless we have to update a password. But there's nothing for us to do in Auvik in terms of maintenance.

For me, part of the return on investment is just knowing it's there. If you need to pull back for litigation, or our 911 facilities are down, that's when you get your return on investment. You don't know how much your return is because it prevents stuff from happening, stuff that could be very costly.

The time to value is excellent. It's worth every penny that you pay for it. It will save you money. It might not be something that finance or an accountant can see, but if you look at what it's preventing, or what it's helping you monitor in the long run, where downtime and the like could be an issue, it helps you get ahead of the game and you're saving money in that way. We're government, so we're not making money outside of taking your taxes, but at the same time, it is saving money. You may not be able to put a dollar value on it, but I can tell you, you are saving money.

For me, it's security. That is why we have it; for security and to help prevent something from happening that would cost a bunch of money. That's where it saves you. And for auditing purposes, it helps you with litigation.

I didn't deal with the pricing of it. Our director did. It took some back and forth negotiating, but we did get close and came to a compromise. Definitely look for your sales rep to take care of it. They really went out of their way to help us out so that we could get the product.

We looked at several products, including Splunk, NetScout briefly, and PRTG. SolarWinds was a product the company used before I got here but we just didn't use it after I started.

With Auvik, I really like the reporting. That's really what sold it, along with the layout. It was just easier to get around and it made more sense. I don't have to sit down and really study logs. And it works in real-time. Some of the other products took a while to give us the reporting, but with Auvik it is right there. If I have an issue with, say, a switch or there is a network where everything is going down at times, Auvik has a great reporting tool and I can just pull up my reports. I can see all the problems I've had. And you can pinpoint things. It tells you, "Hey, you might want to look here. And these could be the reasons why this is happening." The other products didn't do that.

The auditing of the syslogs was important to my director. That was a big selling point for her and that's how we finally got her to buy Auvik. She really likes those for auditing purposes. It was exactly what she was looking for. And for the rest of us, the engineers, it had what we were looking for. It does it all.

My advice is to use their technical support. Yes, you can learn it on your own and it will help you, but don't be scared to use their technical support. Their support is top-notch. Most of them have probably forgotten more about network security than you have ever known about it. Use them. They want to help you. They have training available, so use the training. They offer it to you as part of the package. Watch the videos and do the training, but do not be scared to use their technical support. They're there to help you.

For what Auvik's doing with the switches, I use it all the time. I always look at my emails for any reporting that it does. I usually know a site will go down, because of alerts from Auvik, before anyone calls. Anything from Auvik goes to my alarm. As soon as it reports, I know they're down, even before they call. I use it a lot.

Our initial purpose was to look at network data from our endpoint protection units. We wanted more visibility into the traffic coming into and out of the organization.

One of Auvik's big benefits is that it's cloud-based. You have agents that you deploy locally, but other tools require us to deploy a virtual machine inside our network. We needed to secure the operating system on the VM and ensure it was always functional and patched. With Auvik, we don't need to worry about that. We periodically need to patch the VM that reports back, but it's not as frequent as managing your own virtual machine.

NetFlow data is available in Auvik. That's an advantage over other reporting tools. You can be certain about the data going in and out, so it's easier to troubleshoot bottlenecks and look at the network switch interfaces to see which ones are overwhelmed with traffic. 

Auvik has decreased our mean time to resolution by around 10 percent by improving reporting. We pick up errors that we could probably find with other systems, but the Auvik system is a little quicker about sending us the alerts. 

People typically use Auvik to look at NetFlow data, but we went for it because we wanted a convenient cloud-based platform to collect data that we don't have to host locally. We like that having space available is not our problem. You can deploy an agent on your network through a virtual machine running on a secure Linux operating system. It's a secure product, and the data we need is available in the cloud.

The interface is easy to use. You need to refer to the manuals, but there's enough documentation for you to get started without the need to contact support. We primarily use it for NetFlow data instead of network troubleshooting, but we launched a little project to look at internal traffic, and it was quite intuitive based on my experience. 

Price sensitivity is an issue in the country where we use Auvik because of our exchange rate. It would be helpful if they could offer a slightly more affordable price in this region. I'd also like to see Auvik introduce more AI-driven features. 

We've been using Auvik for probably a year already.

Auvik is 100 percent stable.

It seems like Auvik can scale quite quickly. We don't have a large network, but I believe it can scale well. 

I rate Auvik support eight out of 10. I haven't contacted them much, but I was satisfied with our limited interactions. 

Positive

We have used other solutions, but we haven't used something that would be considered Auvik's competitor. Previously, we used a combination of tools. We used some of the native reporting tools that came with products of some of the switches. Auvik's reporting delivers more granular details.

Auvik is a cloud-based solution, but you need to install an on-prem agent that communicates with the cloud service. The deployment was straightforward, and you can get the solution running in a few hours. It takes a little longer to start ingesting the data. We have two people monitoring the solution. It requires limited maintenance aside from periodically updating the agent. 

I can only say that I think Auvik is worth the price, but I haven't calculated an ROI. We spent less time implementing and maintaining it, and it has improved our resolution time. 

From our perspective, Auvik is slightly expensive because of the exchange rate between our country's currency and the US dollar. It makes a significant difference. Some devices are covered at no charge. We don't use it extensively, so it isn't that essential. Maybe we'll use it more in the future, so it's nice to know that they have free offerings we can use as part of the solution. 

I rate Auvik eight out of 10. 

We primarily use Auvik for network discovery, visibility, management, and minor monitoring.

The solution's alerts led me to discover network aspects I wasn't aware of.

The SNMP discovery features are impressive; few products are as robust in their abilities, and it discovered objects I didn't think it would.

Auvik's management and monitoring functions are straightforward to use, though I'm tech-savvy, and this ease of use is important.  

The product increased visibility into our remote and distributed networks, and that's paramount to us.   

Auvik is a helpful tool for keeping device inventories up-to-date, which helps with delegation if the organization has the staff. 

Auvik keeping device inventories up-to-date saves time, as it's much more advantageous than having to do a facility tour in person, manually checking all the devices and adding them to s spreadsheet, for example. We do that for auditing purposes, but the solution makes keeping devices up-to-date much more manageable.  

The trial could be longer, especially for attracting small and medium-sized businesses like us.

The pricing model could also be improved, as the unlimited selection isn't unlimited. The billing work on the build devices and components, and I've tried to set up the solution in a few different configurations, resulting in multiple build devices each time. Therefore, I question the cost-effectiveness for a business of our size.

We've been using the solution for over a week on a trial basis. 

The solution seems stable, though I haven't been using it for long enough to fully evaluate that. 

Auvik seems scalable, and the initial deployment was straightforward. I can see how it would be difficult in a complex environment with multiple locations.

I have never had to contact tech support thus far.

We didn't previously use a different third-party solution; we use what we built in-house or what's available as part of our equipment.

The initial setup was very straightforward; it took me less than an hour to deploy Auvik on our network. 

Compared to other solutions, Auvik is much faster to set up; it was almost immediately available for use following deployment.

For small businesses with many devices, the tool is potentially unaffordable. Auvik Networks Inc. is competing with other companies offering very expensive products. Still, there's a gap in the market and potentially a lot of lost revenue for smaller customers, especially those with complex IT environments.

Auvik would be worth the money if we continued past the free trial if we were a bigger enterprise. From a value perspective, automation and related features could be very valuable.

There are a few solutions on my list to evaluate, but I still need to get around to them.

I rate the solution seven out of ten. 

I haven't had long enough to evaluate Auvik for its automation capabilities or to determine if there has been a reduction in our meantime to resolution. 

We are a managed service provider, so we use the solution to monitor our customers' network environments.

Auvik provides a single integrated platform for network monitoring, but we integrate with other platforms for ticket generation and another dashboard we use, BrightGauge. 

The alert generation is excellent; we need to be able to look at a customer's network and see if there are any issues we should be aware of, like emergencies and offline devices. Auvik provides this and alerts us to issues before the customer calls about the problem. We had a case where a device failed, the solution notified us right away, and we were able to use the automatic backup configuration, which we restored to a replacement device.

The monitoring and alerting are the most valuable features. 

The automated configuration backups are another excellent capability. 

Auvik provides excellent visibility into our remote and distributed networks, which is especially helpful when onboarding a new customer. The solution offers great insight into the network we're taking over from a single pane of glass. This gives us situational awareness, allowing us to address issues, find credentials, configure, and correctly monitor network elements.

The solution's monitoring and management functions are more challenging than needed; the interface is sometimes unintuitive and confusing. That may be because I've never had formal training with the tool, so it can be difficult to navigate sometimes. This can be frustrating, as I sometimes need to go back to square one and follow multiple steps to get back to where I've just come from. For example, to access a list of devices I was just looking at because there isn't a direct path back.

I've had some issues where the solution repeatedly discovers a device I don't want to manage and alerts me about it. This is probably me not using the tool correctly, or it could be Auvik recognizing the device in different ways.

The solution sometimes finds networks and devices it sees, but I don't know where to begin looking to try and find out where it could have seen these from. Therefore, I want to know the path or details about the discovery, where the tool discovers a new network, and what way it takes to get to it and find that it's available to scan.

I also want Auvik to identify itself differently on networks because we have some firewalls that identify it as a potential risk, not only because of what it's doing but also because Auvik can present like a foreign intrusion into the network, which scares some of our customers.

We've been using the solution for almost two years. 

The stability is excellent; we've never had a stability issue.

The tool scales well, though we have yet to push its limits. We can manage multiple customers, and it's a tenant-based solution, so Auvik is as scalable as we need it to be.

I never had to contact tech support. 

We used MS Power Automate to monitor some of the devices we now use Auvik for, and Auvik does a better, more thorough job. We've also used the Kaseya VSA platform for monitoring. Still, Auvik is geared more towards the network, discovery, and monitoring aspects, which works better for us than other platforms.

I wasn't involved in the initial deployment, though I've been involved in the deployments to some customers' networks. In terms of maintenance, there are specific tasks we carry out as part of our obligations as an MSP around monitoring Auvik, but we don't need to do any maintenance with Auvik itself.

I'm an engineer, so I'm unfamiliar with the cost of Auvik and the other options on the market. My advice to those concerned about pricing is to do their homework and compare all the offerings. They could also demo Auvik to see if it meets their needs and justifies the cost.

I rate Auvik seven out of ten. 

A monitoring solution like Auvik is essential for any MSP, but other contenders exist in the marketplace.

Regarding reducing repetitive, low-priority tasks through automation, we're not currently using the solution for that. We could benefit from this area, but we have yet to leverage the capability.

As far as helping to keep device inventories up-to-date, I imagine the solution would help, but we don't use it for inventory.

As to whether the solution reduced our mean time to resolution (MTTR), I don't have access to those reports, but it's unlikely it impacts our resolution time. We don't continually monitor Auvik or have a staff member dedicated to working with it full-time. If we took advantage of the automation, I can see how the tool would reduce our MTTR, but we're not currently leveraging it as effectively as we could be.

My advice to others evaluating Auvik is they will need the hardware to run the collector at customer sites.

I run an engineering team with a dynamic cloud-based environment. I was interested in tools that can help me understand what we have deployed. 
There are about five people administrating it. In terms of the number of locations, it's hard to say. We're a distributed remote team, but we have multiple cloud environments. We don't have locations in the physical sense of the word anymore.

One of our core objectives is to understand the services and systems deployed in the cloud. It's not always obvious. I'm hopeful that Auvik will help.

Having a single platform is somewhat important. It's also essential to integrate Auvik with other solutions. However, I don't think there's a situation where one tool can be the single integrated platform within a space. I checked out the API and the integrations around that. It all looks good, but I didn't use it that much. I did some basic integrations, but I don't think having a single integrated portal product is everything. The right amount of features are integrated into Auvik, but it doesn't need to have everything integrated, and nothing ever will be fully integrated.

We use various tools, including our homebrewed management scripts, some monitoring tools, and cloud portals. They aren't all applications per se, but we have various overlapping tools. Switching to Auvik would save us some time, but some key hangups prevent us from proceeding with it. 

The automatic discovery would help us avoid repeated configuration steps. The automated device inventory feature is potentially valuable. Employees are expensive, and we want them focused on high-value tasks. 

Visibility is crucial. Auvik has alerts that help us be proactive by telling us when something is behaving abnormally. 

The automatic discovery feature is the most valuable, but I've got some issues. The monitoring and management functions are effortless. It couldn't be more straightforward. We use lots of tools, and they need to be as simple as possible. Auvik has an advantage there because I certainly would pick it over something else. However, we often find ourselves using functions that aren't so easy to use because we need them, and they're the only option available.

The network visualization was intuitive enough, but it's hard to say because the network I was testing had a reasonably flat structure. It was good for what I was doing, but I don't know how that scales.

We use a service called Tailscale, a peer-to-peer private networking tool. My biggest issue with Auvik was getting it to scan devices across the Tailscale network. I suspect it's not supported there. That would be a valuable extension for us.

I haven't used Auvik for long. I did a demo for about a day where I set up the features and played with the interface extensively.

Auvik is highly stable.

I haven't stretched Auvik's capabilities, but it's been fine.

I rate Auvik support a six out of ten. They were very responsive, but I didn't feel that the answer was quite accurate.

Neutral

We had a mixture of cloud consoles and self-management scripts. I saw Auvik advertised and thought the automatic discovery sounded handy, so I took a free trial.

I run the engineering team, so I wouldn't do the deployment, but I manage the people who would. It's pretty straightforward, and I implemented Auvik out of the box. It takes very little time to deploy. I could see devices within an hour. I spent most of the day playing with configurations, adding SNMP credentials, and exploring. I could get something running in half an hour to an hour. Auvik was much quicker to set up than some other tools. 

I'm concerned about the price. It seems quite expensive.

I rate Auvik a seven out of ten. Currently, it doesn't work for us because of the limitation on Tailscale. If it weren't for that, I would give it a perfect ten. Unfortunately, it doesn't meet our needs, so I can't score it too high.

The setup was smooth, and you can tell they've put a lot of thought into helping people with that. I'm curious why all the devices have API keys next to them when I know some devices don't have APIs. It wasn't clear what that meant. Maybe the way the APIs work could use a little bit of polish.

We're an MSP, and we support small to medium businesses from end to end, including printers, servers, and networks. We use Auvik to manage our clients' infrastructure. Our customers include companies running factories and hotels.

The ability to manage access points provided by Auvik is a big one for us; it's much easier to track down cable breaks and the specific switch where the lost connection to the access point is. We serve hotels with over 300 access points, so this functionality is essential.

The solution helped reduce repetitive, low-priority tasks through automation, especially regarding tickets. Ticket logging is now automatic, which helps us immensely. A hotel guest is no longer left without a connection for an hour and then complains to the duty manager, who logs a call with us manually. We can see an issue immediately, and start resolving it, which has saved our business a significant amount of time.    

Auvik positively affected our IT team's visibility into our remote and globally distributed networks because we can see all our different devices from a centralized view. It's much simpler and easier to have all our network components visible from one place. This visibility is 100% critical; our customers pay us and expect us to have visibility over the network.  

Auvik reduced our mean time to resolution and significantly reduced the number of issues we face, so we rarely need to resolve anything.   

The solution also helps our projects team implement new technologies into the environment and manage all the teething issues. 

The network mapping is an excellent feature, as each device is represented by a different shape or object, which is great for helping us, our staff in training, and our customers understand how the network is structured. Seeing the bigger picture helps immensely, as we provide remote support; we're not boots on the ground.

The solution provides detailed device information, including serial numbers, lifecycles, and differentiation between devices, which is another excellent feature.

The monitoring and management functions work fine, and we have no issues with them; it integrates well with our remote system. Auvik sends alerts and creates tickets in our ticketing system, which is fantastic for us because we see an alert come in and pop onto Auvik to start our investigation. The ease of use is essential, the easier, the better. We have a lot of customers, and each one wants to feel like they've received five-star treatment. The quicker we can resolve an issue, the better our customers feel, and the easier it becomes for us to get paid.  

Auvik is fantastic for helping to visualize our organization's network mapping/topology; we've used different monitoring solutions, but nothing can give us a network diagram like Auvik. Previously, we made network diagrams manually, a time-consuming, painstaking process. As soon as we had to add or swap out a switch, we would have to edit the diagram. We used Microsoft Project for that and had to pay for the functionality. It was so much effort for minimal reward. With Auvik, we put in little effort and get a lot of rewards. The network visualization is intuitive enough overall.   

It helps keep our device inventories up-to-date; it features a collector that gathers detailed information about the network, which makes management easier. We can see what's online, decommissioned, or coming onto the network when it's not supposed to. This functionality saves us a significant amount of time.   

I want the network map to be faster and more responsive. 

I've been using the solution for almost a year. 

The tool is stable enough for now. Once a lot of items are on the network map, it can get sluggish, but other than that, it's pretty stable.

The solution is scalable, and we have many customers there. As far as I know, we can add as much as we want.

I never had to contact Auvik's technical support. The solution has excellent documentation, so I can always go in there and better my knowledge.

We previously used multiple solutions, including N-central and PRTG Network Monitor. We switched because Auvik allows us to have more devices, different devices, the ability to differentiate between them, and detailed information that the other products could not provide.

I wasn't involved in the deployment, but in terms of maintenance, the solution requires some upkeep. When devices come and go, we have to remove them manually, but it's still straightforward to see what's going on on a network level rather than having to be there in person.

I don't know how much the solution costs, but the fact that we've moved almost all of our customers over to it means it must be worth the value. Our platforms are costly, but we switched to Auvik, so the company must see it as cost-effective.

I rate Auvik nine out of ten. 

The solution does not provide a single integrated platform simply because we use many different platforms. Auvik is outstanding because it provides the most information and has the most capable feature set. Still, we have many requirements within our business that Auvik alone cannot cater to.

The cloud is the future when comparing Auvik's cloud-based solution versus on-prem network monitoring solutions. On-prem can be nice, as it can be a little faster, but we have to be in the cloud now. Having one place to go, one platform, is too valuable, and it's much better.  

I advise those evaluating the solution to play around and use it before implementing it. I recommend the platform.

Our primary use cases are for monitoring the network and backup for the switches and firewalls.

The daily backups monitoring and the notifications if something goes down have improved my organization.

Auvik has decreased our mean time to resolution. It's easier to find the devices on the network and pull out the information. Of course, the SNMP is also good to get the logs. It helps in the network debugging or if we have to find any problems. 

The backup feature is really good. The monitoring feature is the main reason why we use Auvik.

Auvik is really helpful and straightforward. I like the free training as well. It's easy to use.

It's done a pretty good job when it comes to its network discovery capabilities. It's pretty accurate. Although, we have a few VPNs and maybe a bit more complicated setup. It's complicated to do it the right way, but it's fine. It's not a big issue. 

We tried the traffic insights feature. My director uses it to report issues about traffic things. It shows the network bandwidth usage without the need for expensive inline traffic decryption.

This feature to check the bandwidth is good because we have a high bandwidth development, so it's hard to check. If we saw high bandwidth usage, it is not an issue for us because it's part of the development.

We use automated out-of-the-box device configuration backups. Before Auvik we didn't have any solution and we haven't had any script or task to do this. And it was one of the selling points for us to have the backups and see the differences between the configurations. So it's not to save anything. It was one of the reasons why we subscribed to Auvik.

I would rate Auvik's time to value for setup time, automated network mapping, and documentation a ten out of ten. 

The cost savings we have realized to the solution versus its cost is an eight out of ten because we haven't saved a lot but it improved our system. 

It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it.

We used Nagios for monitoring. Since it's an open-source thing, you can easily extend it with plugins. We had the license-checker in Nagios and I miss it in Auvik. There might be a solution to check this license. I just haven't had time to check it.

I have been using Auvik for around a year. 

We haven't experienced any stability issues. 

The scalability is pretty good. We have two studios and two offices and it works perfectly.

We have 50 PCs on one side and 200 PCs on the other side. 

We have one or two users actively using it. 

It requires zero maintenance. Nagios was a continuous polishing and setting up of stuff. Auvik is totally different. Auvik just works out-of-the-box. Nagios needs parenting.

We had one ticket and they solved it. That was our experience with technical support. 

We previously used Nagios. I liked Nagios, but Auvik has much more features. It's an enterprise product instead of a normal one. We tried Auvik, we liked it, and we bought it.

The initial setup was straightforward. My director implemented it and we have two collectors in our two offices. So it was pretty easy. We only had issues with the authentication.

It took around a week. It took one night for him to install it and we were able to fine tune it the next week. We are still learning it.

We did the deployment ourselves. 

The licensing is really good. I felt the price was a bit expensive, but it wasn't my decision.

Auvik only charges for certain devices and not the endpoints. We like the way it's licensed. 

We didn't evaluate other solutions. Auvik wasn't my choice. We had Nagios and we didn't replace it but we started slowly using Auvik and phasing out Nagios.  

My advice would be not to forget to set up the external IP because it was also a good feature.

I would rate Auvik a ten out of ten. 

It is our primary monitoring tool for devices.

We have virtual machines running the Auvik application. The collectors are also installed on the virtual machines.

The benefit is that it is our primary monitoring tool. 

To some extent, Auvik helps us put out fires with its backup connectivity, before end users even know that there is a problem. If we can access devices faster, then it helps resolve issues before they are noticed.

Monitoring: It lets us know the state of our business and statuses.

Discovering by IP range is okay.

We have backup connectivity in case of some failures. So, it has been of some help. Our mean time to resolution has been decreased by half an hour.

Sometimes, it is easy to use. Sometimes, it is painful to add something and get some of the features running. For example, we had a problem adding interfaces to the monitoring. When some features are not yet deployed, sometimes we struggle with configuration problems, adjusting it in the proper way.

There have been some problems with the implementation of the monitoring. Because we can't monitor as we would like, we aren't introducing anything more to the platform at the moment.

It needs flexibility for the pooling of information. Because it is fully automated, it is pooling everything from the device from a given category. There is no way to exclude things that are not important or if you want to temporarily remove them to see statistics of other things. For example, we get about 100 MB from Auvik. We are unable to limit this. We would rather stop monitoring something, since some features will always give you alerts, because they shouldn't be monitored. However, it is impossible to exclude them, e.g., the internal interface. If somebody disconnects the device from the internal interface, we get an alert. So, this is something that is really painful for us. More flexibility would solve most of our issues.

We can only see the global picture, not the detailed one. This is something that we don't have in Auvik.

I have been using Auvik since I came to the company, which would be less than a year ago. I think it was deployed in our company about two years ago.

It is stable. We are well-informed about planned maintenance from Auvik.

It does not require much maintenance to keep Auvik running.

We need to install many instances in each network, which is kind of a problem. A collector needs to be installed for each network. This causes problems with the scalability, especially if you have a network divided by firewalls.

I am using Auvik mostly when there are alerts or something is wrong.

We are monitoring around 40 devices.

Auvik's support is pretty helpful and fast in their response. 

This was the first monitoring tool that we used.

I was only using some obsolete systems five to seven years ago. Auvik's setup is much easier than it used to be for those.

The initial setup was straightforward and easy. The portal is pretty simple and self-explanatory. The process of deploying does not take long. Basic functionality takes about 40 minutes to set up. If you want more features, then it will take more time.

Auvik was first configured for the virtual environment. Then, we created instances for it.

Evaluate whether it is suitable for your purposes and network, in terms of scalability and flexibility, versus using other features, like disaster recovery or emergency login.

We haven't discovered a lot of devices with Auvik.

It is based on the identified networks. Though, it is not scanning all interfaces, e.g., if you don't have the appropriate subnet. You need to define the range by, e.g., IP devices, then it will scan that range and update the topology automatically. However, it is not an out-of-the-box automatic discovery.

It is worth having two instances on two different parts of the network to have more reliability on a network level.

I would rate this solution as a seven out of 10.