Automation Anywhere Reviews

We have soft and hard tasks that we have automated.

It is easy to use and very scalable.

The bot processing is a bit slow.

It needs stability improvements. Sometimes, it becomes unstable.

It is very scalable.

The initial setup was straightforward.

We did not use an integrator.

Automation Anywhere has save us more than $40,000 in the past year.

Our licensing costs are setup on an annual basis.

We evaluated a couple of vendors. Another vendor that we evaluated was Blue Prism.

Automation Anywhere is very simple compared to the other professional robotic automation process tools.

Give the product a try, you will definitely love it.

While it is easy to use, it is all about how you design the bots.

We still haven't used most of the product's capabilities.

The primary use case is to automate complex processes without using a development team.

We have had a lot of issues using Automation Anywhere and find ourselves stuck. We have an open ticket and are still working with them to resolve this. 

We got the solution because of its ease of use with the API call, avoiding the use of developers.

It is a difficult solution to use for back-end processes.

We can automate easily, but we have to use more functions. We would like to see more GUI-based automation instead.

They do not include the basic functionality of column headers in Excel worksheets. This is missing, and we need it.

We cannot currently copy data and send it on an email.

The technical support is good. When we open tickets, we immediately receive a response. 

In some cases, we make suggestions, and they tell us that they can't make the fix. This is okay, too.

The initial setup was easy. First, we create a bot. Then, we send the business an approval. Once they have verified everything, then we need to open a ticket. Finally, the bot is deployed to production.

We deployed in-house.

We are using Bot Insight to measure our ROI.

We are not receiving the right information about their features, e.g. Automation Anywhere University, or anything that they are selling. They need to improve their documentation.

Search all industry-designed RPA tools and choose the best one for your process.

I completed my advanced certification through Automation Anywhere University. While the courses are good, what you learn in the courses and what is in the real world are two different things. The documentation in the University does not have the proper documentation and cannot provide help, when necessary.

The primary use case is to automate processes internally for my company.

I build a lot of processes which have saved a lot of time for my company using this solution. 

In my previous company, a payroll employee would close a payroll, which resulted in him receiving six to seven reports. He managed 15 companies. Each report took him 30 to 40 minutes per company. With Automation Anywhere, I was able to save this work time for him. He was then able to focus on other value-added tasks. The bot now pulls the report for him, sending it directly to the client.

It is very easy to use and learn compared to a programming language, where you have to have a background in coding. Anyone can learn it. Learning the software is easy.

As a developer, the product is easy to use. It has a lot of commands that I can select from, such as folders, organizing files, and going to websites. It saves time from what a human would be doing.

The only challenge is knowing the process of using the software.

I would like to have Git implemented with the version control system.

Sometimes, the recorder from Automation Anywhere does not work well and is inaccurate. This should be improved.

I haven't had experience with the technical support. I never call them.

I would like them to have better license management.

Automation Anywhere is a very friendly tool compared to other RPA tools.

Look into the usefulness of RPA robotic process automation. As a solution, Automation Anywhere is complete for business users and developers.

The bot creation is easy if you have one or two TaskBots. However, if the process is complex, you will need to split the process into modules.  

The solution integrates very well with other applications. Though, it only works with Internet Explorer right now, but you can run other applications with an open program. Object clone captures the objects very well from the software. It code APIs, run stuff from the back-end (like SQL queries), and executing procedures. Everything is in one package.

While I am registered to take courses with Automation Anywhere University, I don't feel that I need to take them. I learn from hands-on training.

I am new to learning about IQ Bot, but I think it is really useful for an insurance company because they scan documents all the time.

The primary use case is to automate our current exports and fraudulent transaction processing in the back office.

Automation Anywhere brings speed with accuracy. We are replacing a lot of manual work that our agents used to do. This has been automated now, and we get things done faster.

Non-developers can use the tool to create bots. Also, it is very easy for developers to use.

The bot creation process is easy enough with its drag and drop, then add some logic. However, once you're done with it, you can't really work outside the tool that the AI provides. It is drag and drop, then work right there.

It took a couple of months to scale from our pilot to the current number of bots that we are using. The bot scaling process was painful, when you go beyond a few bots, and because we had stability issues. We had to work through the issues, and they took us a long time.

Technical support is good. They need to improve their response to production issues. They need to have knowledgeable people to fix issues when things are down in production.

The initial setup is straightforward, but the scaling was an issue.

We worked directly with Automation Anywhere. Their help was good, but sometimes it took a couple days for them to get back to us.

I would recommend Automation Anywhere. Though, it depends on how they plan to build the environment: on-premise or cloud. There are some issues that we're facing in the cloud.

The current features are good, but we are not using all of the product's existing features at the moment.

As a developer, I improve our company processes through automation.

The company has been working with the solution for two years. In my area, we have approximately five bots running.

It interacts well with other software tools. Other automation tools have trouble with integration. 

The tool provides everything that we need to design a task. It is a complete tool.

The tool is user-friendly and easy to use. It is easy to understand how to automate a task.

The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized.

I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful.

The technical support is amazing. It is the best support that we have worked with.

Our CoE calculates our ROI.

Go to the market. You can see the difference between this tool and the others there.

The product has everything that I want. I don't have to look for another tool to integrate with it.

I am working on getting certified through Automation Anywhere University. The courses are good for people who have no knowledge regarding the tool.

We automate bots for our clients. We identify processes that our client need to automate. If we see that Automation Anywhere is the best platform for them, then we recommend it, and help them to implement some bots.

I work with South American clients.

The Control Room for the bots and its ability to connect bots with APIs are the most valuable features.

From my developer's point of view, the tool is pretty strong. Our developers are happy with the features that Automation Anywhere has.

Our developers are looking forward to code versioning.

I would like to see GitHub or GitLab integration in the next version.

It would be nice to have more screen scraping features for legacy systems. This needs improvement, because it doesn't work very well at the moment.

I would also like to see cloud capabilities, but they announced that is coming.

It took one to one and a years to scale to our current number of bots.

I have seen that the South American support is not as good as it should be. I would recommend them offering onsite support after the initial support. 

They offer onsite support at the beginning, and this works well. Once this team leaves, the client is not enabled to work with the product. During the second and third stages of the setup, the client then has to hire a partner to help them resolve issues and put things into production. 

We don't feel Automation Anywhere was there for our clients after the initial setup.

We measure ROI by saved time, FTEs reduced, and number of errors reduced.

Once the license is sold, the support could improve.

The main players in the market do pretty much the same thing.

Don't choose the platform first. Identify what you are trying to solve. Look out for the type of support that you will have in your region (local support). Assess the local support.

The developers have to love it, or they are not going to use it.

For some legacy systems, integration with other solutions is not as easy as it sounds. For standard integrations with other solutions, Automation Anywhere is alright.

I haven't used the cognitive document processing features.

The primary use case is from a compliance and regulatory standpoint.

We have been able to reduce our number of FTEs.

The ease of use is its most valuable feature.

While the ease of use for non-tech users is good, it could be improved.

I would like to see extensive OCR capabilities in the next release. That is a must.

They need to make the solution more robust.

The solution has been pretty stable.

It is pretty scalable, but it does depend on how you develop the bot.

The technical support is very good.

The initial setup is a little complex. For a person with a technical background, it is doable.

We have received 70 percent optimization using this solution.

I would recommend this solution. 

Look at the solution's capabilities and compare it to what your automation needs are.

It is leading the market from the automation standpoint.

The primary use case is for automating our mortgage and loan origination processes. 

We brought onshore a lot of what we were doing offshore, saving our company close to $20 million.

Centralized automation is its most valuable feature.

The bot creation process is relatively simple.

It is reasonably useful for developers. It can be a challenge for a developer, as it limits what they can do.

I would like centralized orchestration and better exception handling in the next release.

Because of the stability of the application and how it interacts with some of our legacy applications, it does cause difficulties.

The stability of the solution is getting better. We have had some issues with the Control Room stability, which makes it harder for us to manage the bots. This is in recent versions.

We are scaling up, but I don't think that we are scaling correctly.

The technical support is solid. They are pretty responsive.

The setup is mostly straightforward.

We used Ernest & Young for the deployment. They helped us get a lot of the work done.

We measure ROI through time and labor savings (FTEs). 

We save time through our reduction in cycle time: 30 to 35 days.

We looked at Automation Anywhere and Blue Prism.

Have your business plan well-developed.

The solution is reasonably wide open, so it integrates quite well with other solutions.

The IQ Bots are of limited use to us right now.

We don't use AISense, and the version of the application that we use isn't capable with Citrix.