We use this solution primarily for transporting data from Excel to SAP.
RPA Developer at Merck KGaA
Allows us to work creatively in parallel to the automated mundane activities
Pros and Cons
- "This solution has decreased the time that our employees spend on manual processes."
- "When it comes to reading email, this solution is unstable and improvements need to be made."
What is our primary use case?
How has it helped my organization?
This solution has decreased the time that our employees spend on manual processes. It has solved many of the problems for mundane and rule-based activities, so we can do some parallel creative work rather than taking care of these things.
What is most valuable?
The most valuable part of this solution is the import feature. We can take the data from where it is stored, in Excel, and upload it to a web site or where we need it.
The interface is user-friendly, well-developed, and straightforward.
What needs improvement?
When it comes to reading email, this solution is unstable and improvements need to be made. Specifically, it should be able to handle email based on the subject or the email sender.
Buyer's Guide
Automation Anywhere
July 2025

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
863,641 professionals have used our research since 2012.
What do I think about the stability of the solution?
This solution is quite stable for daily activities, but it has problems with reading email and improvements need to be made.
What do I think about the scalability of the solution?
For the version that I have and what I'm using it for, the scalability is very good.
How are customer service and support?
Technical support for this solution is very good. The response is very good and they come back to us very fast.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one. Our employees were getting bored of doing the same thing, which is why we started looking into automation.
How was the initial setup?
The initial setup of this solution was a little difficult. When we had trouble, we started calling the technical support team and they solved it. It was a little messy in the beginning.
What was our ROI?
We have just started using this solution, so we have not seen ROI yet.
Which other solutions did I evaluate?
We had heard great things about this solution so we chose it without evaluating other options.
What other advice do I have?
This is a user-friendly solution that is all drag-and-drop, and very good.
When a new version of this solution is released, it would be very helpful if the vendor would give an explanation as to everything that is new. Simply releasing it is not a good idea.
I would rate this solution a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA Consultant at a tech services company with 10,001+ employees
Enhances business processes to improve time to market, but there are cross-platform issues that need to be resolved
Pros and Cons
- "By using this solution for RPA, we can automate a lot of business processes, which helps achieve less time to market."
- "The user interface should be enhanced to make things simpler for the user."
What is our primary use case?
Our primary use case for the development of business processes. For example, finance is using it to develop a lot of business processes.
We use it on a lot of things.
We are using an on-premise deployment model.
We only use unattended bots.
How has it helped my organization?
There are a lot of business processes that take time to do. By using this solution for RPA, we can automate a lot of business processes, which helps achieve less time to market.
What is most valuable?
The most valuable feature of this solution is that it runs anywhere. You can build for a single platform and then have it run anywhere. This is the biggest advantage of this solution.
Developers can customize flows.
What needs improvement?
It takes a lot of time to deploy, and sometimes it fails after a timeout.
You cannot learn it quickly.
Sometimes you build on one platform, but when you switch to another platform it doesn't deploy properly and it fails.
The user interface should be enhanced to make things simpler for the user. It is important because while the RPA consultants have the relevant knowledge, not all of the individuals who use the tool will. Having a better dashboard for this would help.
The solution should also be simplified.
For how long have I used the solution?
I have been using it for one year.
What do I think about the stability of the solution?
With respect to stability, sometimes the process times out when you move to another platform, which is something that needs to be fixed. For example, if you build in Windows and then deploy in Linux then it should take the same length of time.
We use this solution on a daily basis.
What do I think about the scalability of the solution?
This is a scalable solution. Cross-platform is the only problem.
We have no plans to increase our usage at the moment.
How are customer service and technical support?
Technical support is ok. They have fixed our problems when they come up. But, the problem returns, so the tool needs to be enhanced.
How was the initial setup?
I did not perform the initial setup of this solution, but I have been responsible for one of the upgrades. It was ok. They gave us support and gave us the manuals to do it. I found that it wasn't a problem.
It took us two months to scale from PoC to our current number of bots.
What about the implementation team?
We used RPA consultants to assist us with our implementation. You educate them and they are able to use the solution. We have had no problem with them.
What was our ROI?
We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent.
We have seen about a 10 percent monetary savings.
Which other solutions did I evaluate?
We evaluated one or two other solutions, but I can't disclose who they are.
What other advice do I have?
Use all the features. The enhancements that they have developed on the tooling side, and the other new features that they have provided, are good.
This is a great tool that I recommend, and cross-platform is the only problem. The solution should recognize the platform and deploy the tools properly.
I have taken one course with Automation Anywhere University. That course needs to be updated.
We can sometimes integrate it with other applications.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Automation Anywhere
July 2025

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
863,641 professionals have used our research since 2012.
RPA Developer at a manufacturing company with 10,001+ employees
User-friendly automation tool that is easy to learn and use, but sometimes the object cloning is inaccurate
Pros and Cons
- "it helps to save time when doing processes. E.g., when you do a manual process for eight hours, that time is saved because the bot will do that task for you. The process owners will be able to do the analysis part. The repetitive/manual part will be done by the robot."
- "20 percent of the bots need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly."
What is our primary use case?
The primary use case is automation of processes for people services, such as data management of the employees, and financial processes, like reporting, financial reporting, and month-end closing activities.
How has it helped my organization?
it helps to save time when doing processes. E.g., when you do a manual process for eight hours, that time is saved because the bot will do that task for you. The process owners will be able to do the analysis part. The repetitive/manual part will be done by the robot.
Another advantage is that bot functions 24/5 and humans cannot do that for our processes because they need to go home.
What is most valuable?
- Easy to use
- Very user-friendly
- Easy to learn
What needs improvement?
When using MetaBot, we cannot viably search inside it.
When we debugging the automation, we cannot see where the automation goes after doing a subtask.
The object cloning is inaccurate sometimes, but this can be improved with future versions.
For A2019, I am looking for a faster running bot because I am still experiencing delays when running the bot.
What do I think about the stability of the solution?
Automation Anywhere is stable right now. It is constantly improving its user experience and the tool. The stability depends on how process owners, the business, and developers use Automation Anywhere to improve the processes of the company.
80 percent of the bots do not need to be supervised. However, 20 percent need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly.
What do I think about the scalability of the solution?
Automation Anywhere is very scalable as to the costs and benefits to the company.
I have already created 15 to 20 bots already. I think they're running well today.
How are customer service and technical support?
The tech support of Automation Anywhere is very supportive regarding the voice of the customer. E.g., they ask for our feedback about what should be improved on their automation tool. This is one of the things customers look for in a product or tool.
How was the initial setup?
I wasn't involved in the initial setup. I just use the tool.
What about the implementation team?
Our IT team set up the automation without the help of a third-party.
Which other solutions did I evaluate?
The main difference is between Automation Anywhere and its competitors (UiPath and Blue Prism) is that Automation Anywhere is user-friendly. You still need programming language to use UiPath and Blue Prism. For Automation Anywhere, even if you don't know a programming language, you can easily learn the tool and use it.
What other advice do I have?
Automation Anywhere is a great, user-friendly automation tool, but it still has room for improvement, like the MetaBot and object cloning part.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Business Technology Analyst at a consultancy with 5,001-10,000 employees
Helps us by automating the QC part of our processes. We would like more community manuals for debugging on our own.
Pros and Cons
- "All the data that comes in has to be QC'd. Automation Anywhere helps us by automating the QC part."
- "The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this."
What is our primary use case?
From all the client data that we obtain, we have to provide reports and analysis along with field reporting. This is what we try to automate.
How has it helped my organization?
All the data that comes in has to be QC'd. Automation Anywhere helps us by automating the QC part.
What is most valuable?
Excel automation is the most relevant feature for us.
What needs improvement?
The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this.
Automation Anywhere is launching a new UI where you can add your own liabilities. That is a very good feature that is coming up.
I would like some proper user manual guides where we can debug the problems on our own because the community feels stranded at the moment. You can't go and just find a solution. The solutions for the community are pretty small for now.
We need it to be intelligent on its own, and that is not possible with an RPA solution.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
It is scalable. We try to build something on one system then repeat it on a client system.
How are customer service and technical support?
The technical support is good. The only issues that I've come across are technology for our environment is very specific and their support doesn't know much about it. We have to take the time to explain it to them, so they can manage and handle the issue from there.
How was the initial setup?
The initial setup is a little difficult in the beginning to develop an entire infrastructure that the IT will support, but as you grow, you find a way to develop the whole architecture.
What about the implementation team?
We installed it ourselves.
What other advice do I have?
The process is simple. Go for Automation Anywhere.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Consultant at a tech services company with 501-1,000 employees
Drastically reduces manual work for employees
Pros and Cons
- "For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly."
- "MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP."
What is our primary use case?
I have automated HR, hotel, and some IT processes. I have also automated processes in SAP.
How has it helped my organization?
Automation Anywhere drastically reduces manual work for employees.
A process that I automated was taking data from one of website and matching/reconciling it with bank statements. I used Automation Anywhere to place the data from our website and compare that with the bank statement. Most of the bank statements were in PDF format. I extradited the data from the PDF format and copied that to an SCS Suite file. From there, I started comparing the values and reconciling them.
What is most valuable?
Object learning is a one of the best things that can be found in Automation Anywhere.
Image recognition is pretty good for our Citrix environment.
The new thing is the IQ Bot, where it gets data from unstructured data.
What needs improvement?
Citrix should be more stable.
MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP. They should improve this.
They could add more commands that we can find in other tools. In emails that we have to download, we cannot read the MS docs. There is another type of procedure that we have to follow to find these things and download them. We are doing most of these things in a MetaBot format. For SAP and Excel, we are also using MetaBots. These commands need to be improved, especially in Excel because they are only a limited number of commands for Excel. Other tools have very good Excel commands, but Automation Anywhere lags here.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
It has very good scalability. We can implement across all domains.
We have deployed bots in very few cases internally, like five to six bots. We mostly deploy bots for clients and their purposes. In these cases, we have deployed more than 500 bots from our ASD to the client.
How are customer service and technical support?
I would rate the technical support as a six out of ten. They are combining the tech support and forums into one portal. However, we have had delays in some of their response times. Their responses have been good, though.
The technical support helps us with a bunch of our clients. We get queries from our clients, then we try to solve them. If we are stuck on some issues, then we will contact the help desk. It is there that we will get help from the tech support.
For version 11.3, I am good for the tech support, but they are ending the support for version 10.
How was the initial setup?
The initial setup was good.
What about the implementation team?
We deployed it in-house. We have good technical support team for installation, etc.
What's my experience with pricing, setup cost, and licensing?
I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR.
What other advice do I have?
For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Lead Architect at a manufacturing company with 10,001+ employees
Enables our employees to do more high valued work increasing employee morale
Pros and Cons
- "Our workforce has limited capacity. By adding this solution, we can increase the amount of work coming in without adding to our workforce."
- "We would like to have more ease of use for the operations team."
How has it helped my organization?
Our workforce has limited capacity. By adding this solution, we can increase the amount of work coming in without adding to our workforce.
For the finance team, they have custom themes for classification of engineering parts. This was one of our largest scaled automation projects. The process was that an engineer would do:
- A wheel comes in, and they want to classify it. They need to do the research to classify it.
- They pull up the data from different tools. E.g., they pull up a drawing with specifications of it.
A bot will now do this research instead. We have realize around 20,000 hours savings on this project.
What is most valuable?
- Ease of use
- Scalable
- Intuitive
- Integrates easily with different systems.
It enables our employees to do more high valued work, increasing employee morale.
What needs improvement?
We would like to have more ease of use for the operations team.
There are still bugs in it. We are waiting to get to the newest version to resolve our bug issues. We just upgraded from version 10 to 11.3 this week.
We would like to have quicker turnaround times.
What do I think about the stability of the solution?
Stability depends on how a company is connected to the system or program.
Automation Anywhere has new features coming out every year with their interface.
If we find bugs or issues, we have conversations with our customer success manager about them.
What do I think about the scalability of the solution?
It is very scalable.
We have the solution implemented in North America and Asia. We are looking to expand the solution going forward by implementing it in South America.
How are customer service and technical support?
The customer service is very good. We are in regular communications with our customer success managers who handle our technical support. They are knowledgeable technically.
How was the initial setup?
The initial setup was a simple process.
What about the implementation team?
We deployed it in-house.
What was our ROI?
We have seen ROI.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Head IT Operations and Infrastructure at a consultancy with 10,001+ employees
Organization's manpower can do high level work instead of mundane work
Pros and Cons
- "It extracts what the IQ Bot does, converting it and ensuring the entire process right from the input to the output and is fully automated. It is digitizing a particular process, which is really great."
- "It would be great if video analytics could be brought in as a third-party product integration or on the Automation Anywhere platform. I would like the video analytics to be integrated within the next two years. Right now, most people are using third-party tools. Video can be translated into an image and information can be picked up from that, then translated into meaningful insights to make decisions."
What is our primary use case?
My primary use case is collecting data from the latest sources, whether it be a spreadsheet or PDF.
I have used Automation Anywhere in my current and previous organizations.
In my current company, we have been successful with pushing the solution through and getting management buy-in.
How has it helped my organization?
In my previous organization, we started with version 7.0. We saw cost savings by automating some critical processes. In addition, the manpower was able to do high level work instead of mundane work.
In my current organization, we are seeing great results, especially with the financial and civil processes.
What is most valuable?
It extracts what the IQ Bot does, converting it and ensuring the entire process right from the input to the output and is fully automated. It is digitizing a particular process, which is really great.
What needs improvement?
if Automation Anywhere could bring in object recognition, it would be a game changer. Today, we have a lot of video analytics. People talk about video analytics since I come from the consumer background. We are looking into the latest technologies of facial recognition from an audit proxy, e.g., counting the movement of the products from the counter versus the billing application. I have brought up this inquiry at my last three Imagine sessions but I am not getting an answer. Maybe the demand in the market is less. but people now are looking for this type of solution where Automation Anywhere can bring in some cognitive inbuilt.
It would be great if video analytics could be brought in as a third-party product integration or on the Automation Anywhere platform. I would like the video analytics to be integrated within the next two years. Right now, most people are using third-party tools. Video can be translated into an image and information can be picked up from that, then translated into meaningful insights to make decisions.
Getting buy-in was a major challenge because of the various people not aware of the technologies moving and getting buy-in from top management is a challenge.
A major issue is getting the in-house team trained. I would like to have a better way of managing the teams. The more your in-house team is trained, you're less dependent on your partners or solution providers, thereby scaling up the confidence of doing it in-house. I just visited a booth now on the training part to see what can be achieved so I can go back and tell my team what Automation Anywhere is providing in terms of training.
For how long have I used the solution?
We embarked on our journey eight months ago.
What do I think about the stability of the solution?
There are hiccups in the production tool. I would rate the accuracy level at 95 to 97 percent.
Compared to the earlier versions, compliance, deliverables and other tools in the market, nobody can touch Automation Anywhere.
What do I think about the scalability of the solution?
In terms of scalability, you have to leap frog forward. Overall, you need to work at achieving a digital workforce to scale the entire landscape of the organization by having them look to the future. It is not only the RPA part, but also you have to adopt AI and ML type technologies which can holistically cover the entire aspects and take the organization to the scalable level.
How are customer service and technical support?
The response from the technical support is really good.
I just met the account manager and he was thrilled to see me.
Which solution did I use previously and why did I switch?
We had a technical evaluation team, which I was part of since I had earlier worked with Automation Anywhere and had a sense of it. We had been evaluating its competitors, but Automation Anywhere's stability and ease of use was great. My past experience with the solution allowed me in my current organization to make the right decision.
How was the initial setup?
The initial setup is not complex. It is pretty simple. We started with small processes. then we moved onto complex types of environments. The implementation in terms of technicalities, it was not complex. In terms of getting into the nitty-gritties of what, where, when, and how it would come all together, that is the challenging part. It is the understanding the entire process of transforming the requirements into something technical.
What about the implementation team?
We used Ernest & Young for the deployment. They are one of the good partners in terms of understanding the internal processes. The consultation is great. They are with us day in and day out. They are helping us to try and transform the business.
What was our ROI?
In my current organization, we have yet to see results because we are going with a small launch with two Bot Runners and one Bot Creator. We need to asses the right approach, selection processes, choosing what to automate and what not to automate, and what would be the scale of automation. That is where a lot of hard work is required going ahead to see the results coming in the next financial year.
in my previous organization, I could see a lot of cost savings and returns from automating processes.
What's my experience with pricing, setup cost, and licensing?
More than 40 to 50 percent of the IT budget will be for the cost of automation projects in the coming years since these projects enhance operations add value.
Which other solutions did I evaluate?
We also considered Blue Prism, but they have nowhere near Automation Anywhere's success story in the span of just eight to nine years.
In the initial days of 2012, I visited an Automation Anywhere manager in a very small office in India. There were only about ten people operating from that region. Back then, they didn't have partners like EY. Today, they have all the Fortune companies working with Automation Anywhere, even Microsoft has joined hands with them.
It has been a good experience working with Automation Anywhere, which started small. We were directly coordinating on simple tasks, like, "Hey this is not working. Fix it now." There were no partners in-between.
What other advice do I have?
This is the right platform and choice. Today, every business needs to be at this pace and cannot ignore automation. You have to be in the race if you really want your company to get to the next level and be at par with competitors. Bring your business to the table by getting it automated by using the right tools, like Automation Anywhere, and the right partner.
The solution delivers value.
Going forward, we are looking to add more value, then plan for a better foundation using the automation platform by making a COE team and installing the newest version of Automation Anywhere.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at Exacto Technologies
We are able to use work from previous integrations to make automation more efficient
Pros and Cons
- "With Automation Anywhere you can read and extract CSV data easily. You don't need multiple commands to read it."
- "Reliability and error handling should be improved."
What is our primary use case?
As a partner, we can use RPA in many sectors including financial services and banks, technology and software, in communications, government, hospitality, and human resources.
I have recently done two projects with Automation Anywhere, one for a large car manufacturer and the other for a bank.
For the car manufacturer, we used it to copy and paste data from Excel sheets, with user entries according to customer. This process helped secure the digital workplace with verification and to integrate legacy systems with new applications. There was also a daily report on this automation.
In the other project, we took data from a CSV file and validated it according to business rules and we then copied from the CSV and pasted it into another application. There, again, it was with specific customer data. We were able to implement data migration between banking applications and customer account management applications.
How has it helped my organization?
In simple language, we can automate any business process and it works for our customers the way they want it to.
Using Automation Anywhere, the work gets completed in half the time. Using particular types of software, there can be problems in creating solutions and it will take a lot of time to solve the problems. By using automation, the hard work is done by robots rather than by people. It won't take as much time.
If it takes a long time for a person to complete a project and, instead, the hard work is done by the computer, the robots, that is beneficial for companies.
What is most valuable?
- The ability to use previous integrations is valuable.
- With Automation Anywhere you can read and extract CSV data easily. You don't need multiple commands to read it.
- The user interface is good. Whatever I've done, the user interface has been very good.
What needs improvement?
Reliability and error handling should be improved.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability of Automation Anywhere is good. I haven't had any issues when it comes to stability, so far.
What was our ROI?
If a company is getting work done by robots, work that is otherwise hard to get done, then Automation Anywhere is definitely a good investment for them.
Which other solutions did I evaluate?
Compared to other tools like NICE and Blue Prism, Automation Anywhere is the only tool that gets your work completed in half the time. No other tools do that. In my opinion, this is what makes Automation Anywhere the best tool.
I haven't done projects on NICE yet, but I did the training for NICE as well as for Automation Anywhere. NICE has good things in it, but in my opinion, with NICE it will take more time to complete tasks compared to Automation Anywhere. There is a difference.
What other advice do I have?
For what I have used Automation Anywhere for so far, the two projects I have done, it has been completely good for me. This is the best tool I have seen.
The first project took about eight months and the other about six to seven months. There were four people working on each project, all together. They were all RPA developers. In total there are eight to ten of us working on Automation Anywhere.
Automation is happening a lot in the financial and banking service areas. There are many applications which a bank cannot manage by itself and we use automation to help manage customers' accounts. But these days, automation is happening everywhere. It is used in every company. Automation is an important process and people will see it more and more going into the future as well.
There is scope in the future for increased usage of Automation Anywhere in the banking sector.
In the future, as technology increases day-by-day, Automation Anywhere will definitely add new technology. There are already benefits but they will increase as the technology develops and people will benefit more and more.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.

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How were you able to purchase Automation Anywhere? From my experience, it is not possible to actually purchase the software (emails not responded to, phone messages not returned, tried four times at least...).