Automation Anywhere Reviews

We use this solution for updating manual tasks such as downloading, processing, and uploading.

An example of this is manual posting, where the customer is asking for money to be posted. For example, let's say that some extra money is posted by mistake. That has to be reconciled and be pushed back to the actual owner.

Another example is bank transfer, where the customer is requesting money to be transferred from one bank to our bank. We generally interact with the customer and the bank, and there are several transactions that need to be completed. We now have this as a Complete Conditional Automation, where depending on the status, one of several sub-processes will be triggered and completed.

This solution has helped us in several ways, the first of which is scheduling processes.

There are many processes that need to be run during office hours, which is fine, but there are many that can be run outside of office hours. By taking care of these processes outside of office hours, it improves our efficiency. Also, if the bot were only being used for eight hours out of a possible twenty-four hours then the cost-per-hour is higher.

The recording feature accelerates the timeline of your implementation. It means that it takes you less time with lesser investment. The resource cost becomes less and brings your break-even point closer.

The most valuable feature is the recording feature. If you compare to a solution like Blue Prism, in that case, you need to build everything from scratch. Here, you record everything and then it is easy for you to build the automation. There is a skeleton in place, and you just have to build from there.

The scheduler is a really helpful feature for us because there was a time when people used to do attended automation, and they needed to run the software. This lets us schedule it to run at any time.

I would like to leverage the AI component without the requirement to know a coding language, such as Python.

This solution is pretty stable. We only had issues with the previous version.  We don't have any malfunctions so far, although, with the older version, we faced some object de-capturing issues. We had captured where it was supposed to hit, and it was hitting elsewhere. With the new version, so far so good.

Considering the automation that we have done, we have not been required to scale.

Technical support for this solution is excellent. They organize video chats and were able to guide us initially when it was installed. They gave good training to people and helped with some development activities. They are also fast in responding to issues.

We have used Blue Prism and there are some differences between the two solutions. The first is that Automation Anywhere provides you free training, and Blue Prism does not. You have to take the time to attend class, and you have to pay for the software to do some hands-on. Even then, you don't know if you will get the latest version. On the other hand, with Automation Anywhere, you have the Community Edition. This is good enough for a beginner to learn on.

The recording feature in Automation Anywhere helps a lot because you don't have to build everything from scratch, brick-by-brick.

Finally, Automation Anywhere is evolving faster than Blue Prism.

I was not there when the solution was initially set up, but I assisted with the upgrade.

There was a misunderstanding between the infrastructure team, our team, and the Automation Anywhere team, which was a major issue. It was unclear how the servers were going to be set up and who was going to install. Nobody knew what the requirements were, and as a result, things took longer than they should have.

We recently upgraded versions from 10.5 to 11.3.2, and the newer version is better. The major issue we used to face is an auto-login failure. It caused a lot of havoc with the customers because some process that had to run in the morning before we came into the office had not run. However, with this new version, that problem has been solved. There were also a few applications that were not previously compatible, and we were told that they would be with this new version. So far, the ones we have checked are now compatible. 

One example of these is Phoebus. There are some legacy banking applications that we are moving to Phoebus, so this has to be compatible because our future automation depends on that.

I am looking forward to using the AI in this new version. I want to see how user-friendly it is, without much knowledge of Python or another coding language. I saw a video and it seems to have become very user-friendly, with a step-by-step guide. I want to see how easy it is to leverage that power without needing to know how to code.

For anybody who is researching RPA solutions, I would definitely tell them to go with the top players in the market. These are UiPath, Blue Prism, and Automation Anywhere. Then, you do your cost analysis and figure out who is giving you the best price. Then you analyze the service to figure out who is providing the best service. Finally, you can compare.

I recommend Automation Anywhere considering my experience with their service. Once you buy the product, the product may be good. But, if the service is not good then you may suffer. If you have a problem and you do not have service for three days, then how much business have you lost in that time? So, service matters a lot after you purchase the product. That is how you choose the solution, rather than by cost alone.

In our experience, Automation Anywhere is great, but I am expecting more in the AI and with the IQ Bot.

I would rate this solution a nine out of ten.

We use this solution for quality and GXP.

We are a pharmaceutical company and have marketed products that are about to be shipped into the market. Part of our process is a compliance check of those products. We have specifications ready, and we have the parameters with which it has been manufactured, and we have to compare those to ensure that they match. This compliance check is what we have automated using this solution.

The operational side of our business has become more civilized since we implemented this solution.

The most valuable feature of this solution is that the code can be made as complex as necessary because our processes are not simple.

This solution can be moved easily between platforms. We work on SAP as well as many other internal platforms, and this solution can very easily be moved between them.

There should be a meeting between the Automation Anywhere team and the end-users to understand whether the process can be made to work on the first attempt. This would save a lot of time, especially in cases where it doesn't work in the end. This introductory meeting would include what the processes are and what platforms are compatible with Automation Anywhere. 

I would say the product is stable, although sometimes we have connection issues and control room issues. Some of these issues are internal. Overall, the product is fine.

We had had issues with scalability. Recently, we had a use case which we were working on, but we could not do it because Automation Anywhere could not connect to the system. It was an older system, and perhaps the newer systems are more compatible with this solution. We have seen a few companies that use downgraded systems, and that is where we see that Automation Anywhere does not work. 

I would rate technical support an eight out of ten.

Usually, we have a very good response from technical support. However, we did have a case that we wanted to be resolved as soon as possible, and it took a very, very long time. Probably more than a month. They gave us a lot of solutions but nothing worked. Ultimately, it was our team who actually found a resolution for it. 

I think that the initial setup of this solution is good. Because we are a pharmaceutical company, it is a lengthy process because we have a lot of GXP, compliance issues, and quality issues. That considered, it did not take a very long time for deployment.

We have just deployed and are still in the validation process, so we have not seen a return on investment yet. It will take a little more time to see ROI. 

This solution costs approximately $3,500 USD per license. For a large company, this cost would not matter, although if I had a very small organization and I wanted to automate a small process then this would be a bit costly.

We looked into UiPath, but we felt that Automation Anywhere was the choice for us.

Initially, we actually wanted to use both. We looked into both but there are a lot of systems and a lot of complex steps to follow. The developers suggested that Automation Anywhere was a better processor to develop the code because when we wanted to look into the errors or when we have any issues it is easier to look into the Automation Anywhere line than UiPath.

This is definitely a solution that I recommend, but there are a few things that you need to look into. We actually started with a process and ended up thinking that it would not work. You have to ensure that the proper groundwork is done in order to understand whether the process can actually work. It will be possible to find solutions in any case, but it may take a very long time. The longer it takes to automate, the longer ROI will take.

I have been using this solution for a while now, and I think that it is a very good platform. 

I would rate this solution a nine out of ten.

Our use cases for this solution are all related to Telecommunication Companies (Telcos) because these are our prime customers. We also use this solution to automate the support system.

Some examples of use cases are service creation, service deletion, getting complaint details, ticket booking, and ticket updates. We have created unattended bots to handle these processes.

We have found that the automation bots we have developed give great savings in terms of higher productivity and efficiency. We are able to provide value-added to our customers because these processes were done manually, not automatically. It has improved our customer satisfaction.

This most valuable features of this solution are the drag-and-drop interface, and it is easy to code.

We have begun using the IQ Bot, and while we are not using as much of the document analysis functionality, I'm sure that we will be using these features for automating more processes for our customers.

Change management can be an issue because as applications change, the bots need to be modified.

There are some business areas for which this tool is not capable of doing, such as in the areas of graphically-based input. The image capturing of the network management systems is not up to date for all of our customers' processes. We are seeking some kind of improvement in this light. We have use cases that the tool does not currently support, and we will be able to do many more if this capability is also covered.

Technical support for this solution could be improved if they categorized according to severity. At the highest degree of severity, one dedicated person should work to resolve it as early as possible.

It would be helpful to have a repository of use cases that are created by different customers. They could be accessed from the Bot Store. For us, it would help if we had access to use cases specifically for Telcos.

We have a lot of problems installing for some customers. In particular, if it is a distributed environment then we face challenges. For example, the database should be installed in a network other than where the control is installed. It can be very time-consuming, and support for these situations is very important.

The stability of the bots is generally good. Sometimes, the applications get changed for business reasons, so we have to recapture the data that was used to develop the bot. For this reason, we do sill have some challenges.

I don't think that we will have any challenges with scalability. We started in a small way and I'm sure when we really require it, we will be able to scale.

Technical support for this solution is good, and they have provided us with resolutions to our problems. We are partners, so naturally, our support systems are connected.

Normally we need to wait for a message from the technical support team, and then we have to capture screenshots and do some monitoring. We also need to do some analysis. This makes for a huge gap in resolving an issue.

We do have a customer with a technical issue that was taking quite a long time because of their Oracle integration. There was a very long gap in time before resolution, so the customer was a little bit unhappy about it. They have to be able to foresee these types of use cases and ensure that they have a stable tool that is able to cater to my new ones.

There are some complexities with the initial setup of this solution. Most of our installations are done in our client's network environment, and there are challenges because there are two or three parties involved. Our IT team, the customer's IT team, and Automation Anywhere are involved. With the different stakeholders, we have to ensure that all of them are in sync and able to complete the installation on time.

We have seen ROI. In fact, before starting automation we performed an initial feasibility analysis which resulted in our proceeding with the implementation. Most of our deployments see ROI between six and nine months.

I will be focusing more on the artificial intelligence and analytics part of this tool that they are bringing in.

For anybody considering this type of solution, I would first suggest that they look at what kinds of processes they are trying to automate, and then look at the right tool. It depends a lot on what the process is. For standard ones, this is a mature tool so they can use it. However, for a very mixed set of processes then you look at the specific tools for those types of automation.

This solution is good, but there are still more features to add. There are some use cases that I cannot handle, otherwise, the solution would be perfect.

I would rate this solution an eight out of ten.

We use this solution primarily for transporting data from Excel to SAP. 

This solution has decreased the time that our employees spend on manual processes. It has solved many of the problems for mundane and rule-based activities, so we can do some parallel creative work rather than taking care of these things.

The most valuable part of this solution is the import feature. We can take the data from where it is stored, in Excel, and upload it to a web site or where we need it.

The interface is user-friendly, well-developed, and straightforward.

When it comes to reading email, this solution is unstable and improvements need to be made. Specifically, it should be able to handle email based on the subject or the email sender.

This solution is quite stable for daily activities, but it has problems with reading email and improvements need to be made.

For the version that I have and what I'm using it for, the scalability is very good.

Technical support for this solution is very good. The response is very good and they come back to us very fast.

We did not use another solution prior to this one. Our employees were getting bored of doing the same thing, which is why we started looking into automation.

The initial setup of this solution was a little difficult. When we had trouble, we started calling the technical support team and they solved it. It was a little messy in the beginning.

We have just started using this solution, so we have not seen ROI yet.

We had heard great things about this solution so we chose it without evaluating other options.

This is a user-friendly solution that is all drag-and-drop, and very good.

When a new version of this solution is released, it would be very helpful if the vendor would give an explanation as to everything that is new. Simply releasing it is not a good idea.

I would rate this solution a nine out of ten.

Our primary use case for the development of business processes. For example, finance is using it to develop a lot of business processes.

We use it on a lot of things.

We are using an on-premise deployment model.

We only use unattended bots.

There are a lot of business processes that take time to do. By using this solution for RPA, we can automate a lot of business processes, which helps achieve less time to market.

The most valuable feature of this solution is that it runs anywhere. You can build for a single platform and then have it run anywhere. This is the biggest advantage of this solution.

Developers can customize flows.

It takes a lot of time to deploy, and sometimes it fails after a timeout.

You cannot learn it quickly.

Sometimes you build on one platform, but when you switch to another platform it doesn't deploy properly and it fails.

The user interface should be enhanced to make things simpler for the user. It is important because while the RPA consultants have the relevant knowledge, not all of the individuals who use the tool will. Having a better dashboard for this would help.

The solution should also be simplified.

With respect to stability, sometimes the process times out when you move to another platform, which is something that needs to be fixed. For example, if you build in Windows and then deploy in Linux then it should take the same length of time. 

We use this solution on a daily basis.

This is a scalable solution. Cross-platform is the only problem.

We have no plans to increase our usage at the moment.

Technical support is ok. They have fixed our problems when they come up. But, the problem returns, so the tool needs to be enhanced.

I did not perform the initial setup of this solution, but I have been responsible for one of the upgrades. It was ok. They gave us support and gave us the manuals to do it. I found that it wasn't a problem.

It took us two months to scale from PoC to our current number of bots. 

We used RPA consultants to assist us with our implementation. You educate them and they are able to use the solution. We have had no problem with them.

We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent.

We have seen about a 10 percent monetary savings.

We evaluated one or two other solutions, but I can't disclose who they are.

Use all the features. The enhancements that they have developed on the tooling side, and the other new features that they have provided, are good. 

This is a great tool that I recommend, and cross-platform is the only problem. The solution should recognize the platform and deploy the tools properly.

I have taken one course with Automation Anywhere University. That course needs to be updated.

We can sometimes integrate it with other applications.

I would rate this solution a seven out of ten.

The primary use case is automation of processes for people services, such as data management of the employees, and financial processes, like reporting, financial reporting, and month-end closing activities.

it helps to save time when doing processes. E.g., when you do a manual process for eight hours, that time is saved because the bot will do that task for you. The process owners will be able to do the analysis part. The repetitive/manual part will be done by the robot. 

Another advantage is that bot functions 24/5 and humans cannot do that for our processes because they need to go home.

• Easy to use
• Very user-friendly
• Easy to learn

When using MetaBot, we cannot viably search inside it. 

When we debugging the automation, we cannot see where the automation goes after doing a subtask.

The object cloning is inaccurate sometimes, but this can be improved with future versions.

For A2019, I am looking for a faster running bot because I am still experiencing delays when running the bot.

Automation Anywhere is stable right now. It is constantly improving its user experience and the tool. The stability depends on how process owners, the business, and developers use Automation Anywhere to improve the processes of the company.

80 percent of the bots do not need to be supervised. However, 20 percent need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly.

Automation Anywhere is very scalable as to the costs and benefits to the company.

I have already created 15 to 20 bots already. I think they're running well today.

The tech support of Automation Anywhere is very supportive regarding the voice of the customer. E.g., they ask for our feedback about what should be improved on their automation tool. This is one of the things customers look for in a product or tool.

I wasn't involved in the initial setup. I just use the tool.

Our IT team set up the automation without the help of a third-party.

The main difference is between Automation Anywhere and its competitors (UiPath and Blue Prism) is that Automation Anywhere is user-friendly. You still need programming language to use UiPath and Blue Prism. For Automation Anywhere, even if you don't know a programming language, you can easily learn the tool and use it.

Automation Anywhere is a great, user-friendly automation tool, but it still has room for improvement, like the MetaBot and object cloning part.

From all the client data that we obtain, we have to provide reports and analysis along with field reporting. This is what we try to automate.

All the data that comes in has to be QC'd. Automation Anywhere helps us by automating the QC part.

Excel automation is the most relevant feature for us.

The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this. 

Automation Anywhere is launching a new UI where you can add your own liabilities. That is a very good feature that is coming up.

I would like some proper user manual guides where we can debug the problems on our own because the community feels stranded at the moment. You can't go and just find a solution. The solutions for the community are pretty small for now.

We need it to be intelligent on its own, and that is not possible with an RPA solution.

It is quite stable.

It is scalable. We try to build something on one system then repeat it on a client system.

The technical support is good. The only issues that I've come across are technology for our environment is very specific and their support doesn't know much about it. We have to take the time to explain it to them, so they can manage and handle the issue from there.

The initial setup is a little difficult in the beginning to develop an entire infrastructure that the IT will support, but as you grow, you find a way to develop the whole architecture.

We installed it ourselves.

The process is simple. Go for Automation Anywhere.

The primary use case is data extraction: How to extract the data and run the components alongside it.

I have been using version 11 Community Edition, which is good. After coming to Bangalore and this morning session, they showed an example of A2019, which is the latest version. That is a game changer. What we did not have in the previous version has included in this version. I had a little preview of all the changes, and I'm pretty impressed by it.

Automation Anywhere has a Bot Store. E.g., you can download the bot from the Bot Store and utilize it's data extraction capabilities. You can extract unstructured data through IQ Bot. Getting unstructured data is not difficult. I once obtained an 84 page PDF file using an IQ Bot. This was just the trial version, and it was really good. I was able to get all the circuit IDs and properties that wanted in a simple CSV format. I had not seen anything like this before. When compared to other platforms, such as UiPath, they don't have these capabilities right now. They have activities like PDF extraction, but that's not good enough. That is a reason I'm referring Automation Anywhere as a game changer.

I would like more cognitive abilities, artificial intelligence, and machine learning. E.g., if I see you, your facial recognition has to be there. If I send your picture, it should tell me your name, where you are from, and when I met you because we forget people. It should have these type of capabilities. 

Stability is a key factor. It is pretty stable. After they launch the cloud version, whether you are in my country or I'm in your country, it won't matter. You can access it anywhere. You won't need a version to download or install. 

Right now, I have it on my laptop, but when it is on the cloud, it will be more stable. Anybody will be able to access it. That's the beauty of it.

The scalability is pretty impressive. You can scale it from one computer to hundreds of computers. You don't even need Citrix. Once it is on the cloud, you can access it from anywhere. 

Automation Anywhere technical support is pretty good. I would rate them as an eight out of 10. I'm giving them an eight out of 10 because this community is still developing right now. I will not say it's fully developed. We are in a market where other contenders are also there. It is a very neck and neck competition between UiPath, Blue Prism. and Automation Anywhere. Between them, somebody is good at some things, and somebody is good at others. That is why I cannot give the support a 10 out of 10. However, because of this product's features, I would rate Automation Anywhere as a 10 out of 10.

My sales team did the decision-making. We are in negotiations for some other clients, as well.

Our previous programs have run successfully with it.

I've used UiPath as a developer. Now, I'm using Automation Anywhere as well. When I compare both, the biggest point is cognitive abilities. The IQ Bot is the best in class. You won't find that even in UiPath. 

All the available versions of competing automation tools are available, UiPath or Automation Anywhere. Download them and think about it, then decide for yourself. 

Cost cutting is the primary reason to look at getting an RPA solution. Humans are not intended to do just manual work. If I give that manual work of 14 minutes, 30 minutes. or one hour to some bot, and it can do the work without any problems. That time is now yours, and you can do something else. You can build relationships, you can have a friendship with somebody, or you can do something nice. This is what we humans were intended to do.

I'm certified in a UiPath, and now I'm going to gain my certification in Automation Anywhere.