I am using Asana for documents.
Technical Lead Developer at Mayora Infotech
Useful document tracking, reliable, and simple implmentation
Pros and Cons
- "The most valuable feature of Asana is the tracking of comments and documents in one place."
- "This solution has helped our company because we do not have to worry about losing our information."
- "I rate the support from Asana a four out of five."
- "I rate the support from Asana a four out of five."
What is our primary use case?
How has it helped my organization?
This solution has helped our company because we do not have to worry about losing our information.
What is most valuable?
The most valuable feature of Asana is the tracking of comments and documents in one place.
For how long have I used the solution?
I have been using Asana for approximately five years.
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What do I think about the stability of the solution?
Asana is stable.
What do I think about the scalability of the solution?
The solution scales well.
Most of the people in my company are using this solution. We have plans to increase our usage in the future.
How are customer service and support?
I rate the support from Asana a four out of five.
Which solution did I use previously and why did I switch?
I did not use another solution prior to Asana.
How was the initial setup?
The initial setup of Asana is straightforward.
What about the implementation team?
We did the implementation of the solution in-house.
What was our ROI?
I have received a return on investment from using Asana.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
I rate the price of Asana a four out of five.
What other advice do I have?
One person can manage the maintenance of this solution. This is a good solution, and I would recommend it.
I rate Asana a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations at a financial services firm with 51-200 employees
Good performance with excellent organization capabilities and task progress
Pros and Cons
- "The solution scales well."
- "Everything runs through Asana."
- "We'd like the capability to be able to set up weekly reminders."
- "We'd like the capability to be able to set up weekly reminders."
What is our primary use case?
We create tasks for other departments. We receive tasks from other departments or from account managers if they have any problem with the CRM problem or with the web page.
What is most valuable?
I like the way that Asana will put in the task. For example, if you change the styles of a task in progress, this task moves to the in-progress section. It's not a mess. It's very organized.
The solution scales well.
It's stable and the performance is good.
What needs improvement?
I would like to add Asana to other email platforms. If you use Outlook, you can get an email. And since Asana is integrated into Outlook, you can connect this email to Asana, however, this is not so in other mail applications.
We'd like the capability to be able to set up weekly reminders. Right now, in order to do this, we need to change the date every time.
For how long have I used the solution?
I've been using the solution for seven or eight months.
What do I think about the stability of the solution?
It's quite a stable product. there aren't bugs or glitches. it doesn't crash. It doesn't freeze. it's reliable and the performance is good.
What do I think about the scalability of the solution?
It's very scalable. Even if you have more tasks coming in, it's easy to manage everything. It scales up and down, depending on your workload.
There are more than 50 of us and we use it on a daily basis. That includes people from various departments, such as back-office, funding, operations, primary relations, business development, and developer marketing. Everything runs through Asana.
Which solution did I use previously and why did I switch?
We used to use Monday. I prefer the design and how to manage the tasks in Asana. Monday was really a mess. Asana is much better. The interface is better and I understand the layout a bit more.
How was the initial setup?
I was not a part of the initial setup. I came after it was up and running.
What other advice do I have?
I'd recommend the solution to others. It's easy to handle Asana and manage your tasks.
I'd rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Asana
March 2026
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Cloud Architect at infotek-software GmbH
Makes onboarding customers easy as it is a simple and easy to use cloud-based software
Pros and Cons
- "What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions."
- "What I like most about Asana is its simplicity."
- "On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have."
- "On the development side for technical project management, Asana is missing features."
What is our primary use case?
We're using Asana for project planning with our customers. We created a company team in Asana, and we also created a customer team in Asana. We define the tasks and use the software for project management.
What is most valuable?
What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions.
What needs improvement?
I'm not an expert on Asana. I'm only a user, and it does exactly what we want it to do. We are really happy with the software, so currently, there's no area for improvement.
On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have. We have Jira deployed on-premises for our development department. Our technical project management is on Jira, while our general project management is on Asana.
For how long have I used the solution?
I've been using Asana for three years.
What do I think about the stability of the solution?
Currently, I cannot tell how stable Asana is, because it's cloud-based.
What do I think about the scalability of the solution?
I haven't seen very good scalability in Asana, because it's cloud-based.
How are customer service and support?
I never had to contact technical support for Asana.
Which solution did I use previously and why did I switch?
We use other solutions in parallel to Asana such as Jira and Jira Service Desk. We're using all three solutions.
How was the initial setup?
There's no setup involved because we're using the cloud-based version of Asana. I just give them my email address and I register, then I'll have the software running. Though if I have to configure new projects on Asana, doing that is easy.
What other advice do I have?
I'm just a user of Asana, but when it comes to firewalls, I'm an expert.
We're using the cloud-based version of the software, not the on-premises version. It's the latest version because we didn't do an on-premises installation. We're using their past service, the cloud-based offering from Asana. Our cloud provider is Asana.
The number of users of the software highly varies. We're using it project-based, so my colleagues would be working with ten customers today, then tomorrow we'll have another project.
My advice to others looking into using Asana is to start with the cloud version, because I really don't know much about their on-premises version.
I'm rating Asana eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Marketing Manager at Action Global Communications
Highly customizable, simple setup, and priced well
Pros and Cons
- "Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable."
- "Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate."
- "The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution."
- "The stability of Asana is good. However, there are some issues with maintenance, when the solution is down."
What is our primary use case?
We use Asana as a project and task management tool. We assign tasks for each colleague of ours to do something in relation to our work. For example, it is a developer that needs to program something. I will put all the tasks there, assign them to him, and put my deadline, and the information that is needed. It provides a complete overview of all of the work that we do for our business operation and models in our company.
What is most valuable?
Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable.
For how long have I used the solution?
I have used Asana within the past 12 months.
What do I think about the stability of the solution?
The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution.
What do I think about the scalability of the solution?
All the users in my company are using this solution.
How was the initial setup?
Asana is simple to set up.
What's my experience with pricing, setup cost, and licensing?
There is a free version of Asana, but we use the paid version to receive all the features we want. The overall price is reasonable.
What other advice do I have?
I rate Asana a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-Founder at MyBenefits
Easy to use and set up but you need to have an action plan in order to really get its full benefits
Pros and Cons
- "The solution appears to be quite stable."
- "The ease at which to create new projects is great."
- "You need to have an action plan, otherwise, it won't be as effective."
- "You need to have an action plan, otherwise, it won't be as effective."
What is our primary use case?
We primarily use the product for managing our partner plans and partner deals.
What is most valuable?
The ease at which to create new projects is great. That's the main reason we use it.
It's a very straightforward setup.
The solution appears to be quite stable.
They offer a free version that we are able to use without cost.
What needs improvement?
Nothing is missing in terms of features at the moment.
You need to have a plan going in or it might be hard to use. You need to have an action plan, otherwise, it won't be as effective.
For how long have I used the solution?
I've been using the solution for a year and a half.
What do I think about the stability of the solution?
My impression is that the solution is stable. We haven't had problems with bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We only deployed it to six people. In terms of its full scalability potential, I'm unsure. We've never really tried to expand it.
All of our users are in sales and marketing.
At this point in time, we have no plans for expanding usage.
How are customer service and support?
I haven't used technical support. I cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
We used Excel previously. We needed something that was easier for everybody to access and therefore we moved over to this.
How was the initial setup?
The initial setup is very straightforward and simple. It's not a complex process.
Each project takes one to two hours to set up.
It's cloud-based. Once in a while, we'll have a new project and we'll go through the setup process for it. Being cloud-based also means there's no maintenance required. It's all very easy.
What about the implementation team?
We handle everything ourselves. We do not need the assistance of outside help.
What's my experience with pricing, setup cost, and licensing?
We use the free version of the solution at this time. We do not need to pay for it.
What other advice do I have?
I'm a customer and an end-user.
We are using the latest version of the solution.
I'd rate the solution at a seven out of ten. We're pretty happy with it overall.
I'd advise those considering Asana to go in with a plan. If you have a plan, it makes it easier to implement it. Don't just try and create it. Have a plan of what you want to organize, and it makes it very simple. As long as you've got a plan, it's an easy product to use.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner and CEO at JRC CORPORATE CONSULTING
Stable and easy to set up but requires more training resources
Pros and Cons
- "It is stable and easy to set up."
- "It is stable and easy to set up."
- "We tried, but we haven't been successful with it. If people don't have the training, it is not easy to use. You need to make sure that the people are trained to use the system. They can provide more resources in the form of webcasts and videos that people can use to train themselves and understand how to use it."
- "We tried, but we haven't been successful with it. If people don't have the training, it is not easy to use."
What is our primary use case?
We primarily use it for task management and project management.
What is most valuable?
It is stable and easy to set up.
What needs improvement?
We tried, but we haven't been successful with it. If people don't have the training, it is not easy to use. You need to make sure that the people are trained to use the system. They can provide more resources in the form of webcasts and videos that people can use to train themselves and understand how to use it.
For how long have I used the solution?
I have been using this solution for 18 months.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It should be scalable. We are a medium-sized enterprise.
How are customer service and support?
I didn't use their support.
How was the initial setup?
Its initial setup was easy.
What about the implementation team?
We did it ourselves.
What other advice do I have?
I would advise others to get into team training. It is not a one-man show. It should be a team exercise.
I would recommend it, but it needs a lot of support. The outcome can be very great, but it needs a lot of support.
I would rate it a six out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Marketing Operations practice leader at Calibrate Legal, inc.
Reliable, simple to set up, and effective task management
Pros and Cons
- "The ability to share projects and tasks among team members appears to be the most valuable feature."
- "This solution is great, I have tried a few other work management and project management solutions and this one is the best for my requirements."
- "For large teams, scalability should be improved."
- "For large teams, scalability should be improved."
What is our primary use case?
Our marketing team has four people who use it exclusively for marketing projects.
There is one super-user/administrator who is a marketing coordinator and is in charge of setting up projects and assigning tasks. The rest of us operate within the framework she has established.
What is most valuable?
The ability to share projects and tasks among team members appears to be the most valuable feature.
What needs improvement?
For large teams, scalability should be improved.
For how long have I used the solution?
I used it on a client engagement three years ago, and have recently adopted it for our internal project. I've been using it again for two months.
What do I think about the stability of the solution?
We haven't seen any issues with the stability of Asana. It has been working, and everything is fine.
What do I think about the scalability of the solution?
I am not sure about the scalability of Asana.
If I were to scale it, I believe it is more of a team solution for a small team or an individual.
I don't see it as something that you would want to apply to a large team within an enterprise.
It appears to be best suited for a small or, medium-sized team.
Some organizations use it more widely, but I am not sure how that would work.
This solution is used by our marketing team.
How are customer service and support?
I have not contacted technical support. I haven't had to deal with them.
Which solution did I use previously and why did I switch?
This solution is great. I have tried a few other work management, and project management solutions and this one is the best for my requirements.
How was the initial setup?
The initial setup was completely straightforward, and simple.
We had no trouble understanding the functionality or configuring it to meet our needs. It has been a very positive experience.
The deployment is extremely easy. We are releasing it to people as they come on board, and they are adapting to it very well.
What about the implementation team?
The administrator is in charge of deploying and maintaining the solution, as well as keeping it up to date.
What's my experience with pricing, setup cost, and licensing?
I wasn't involved in the acquisition. I am not aware of any pricing details.
What other advice do I have?
The key to successfully utilizing this project management tool is to be very clear about how it is set up, to have someone in charge of creating projects to avoid duplication and to have some ground rules around the configuration. Otherwise, it could inevitably turn into a bunch of individual task lists. There are many individual to-do list apps available, as such you don't need an app like this for that.
It all comes down to being very clear. This is a project collaboration app for teams, and for a team to collaborate on a project, there must be general agreement on what the project is, what the stages are, what the deliverables are, and so on.
I'm still exploring how to use it properly. I'm not the best person to inquire about new features, but it's very impressive, and I'm discovering a lot of great features and capabilities as I use it.
I would rate Asana a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Immigration Technology Specialist at a legal firm with 501-1,000 employees
An intuitive and user-friendly solution that provides different types of views and has a good knowledge base and customer support
Pros and Cons
- "It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that. The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana."
- "The biggest thing is that it is extremely user friendly; Asana is pretty intuitive, and someone who is not tech-savvy can catch on quickly, making it better than other tools like Smartsheet, Microsoft Project, and Excel that require a lot of time to learn."
- "There could be some improvements in terms of how projects or day-to-day work is organized. One of the challenges when it comes to rolling out to an enterprise is the way the projects are organized. It has a kind of setup where you have different projects and tasks, but it is not as organized as Smartsheet when it comes to organizing projects or different teams. It can get really cluttered really fast. JIRA has another suite to submit the support tickets. It would be good if Asana could branch out to incorporate some kind of workflow. It is great for collaboration and recording work, but there isn't any workflow. It would be useful if they can map out a workflow of who approves what. This is kind of a big ask, and it is not geared towards that."
- "One of the challenges when it comes to rolling out to an enterprise is the way the projects are organized. It has a kind of setup where you have different projects and tasks, but it is not as organized as Smartsheet when it comes to organizing projects or different teams."
What is our primary use case?
I use it as a project management tool and as my day-to-day tool to capture and plan out my work.
It has business and professional editions. Currently, I am using the professional edition. I am using the latest version of this solution.
How has it helped my organization?
It has helped our organization. Everyone is kind of using the same software. Instead of having an Excel sheet here or a Word document there to capture work, we have everything in one system.
What is most valuable?
It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that.
The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana.
What needs improvement?
There could be some improvements in terms of how projects or day-to-day work is organized.
One of the challenges when it comes to rolling out to an enterprise is the way the projects are organized. It has a kind of setup where you have different projects and tasks, but it is not as organized as Smartsheet when it comes to organizing projects or different teams. It can get really cluttered really fast.
JIRA has another suite to submit the support tickets. It would be good if Asana could branch out to incorporate some kind of workflow. It is great for collaboration and recording work, but there isn't any workflow. It would be useful if they can map out a workflow of who approves what. This is kind of a big ask, and it is not geared towards that.
For how long have I used the solution?
I have been using Asana for the last three months.
What do I think about the stability of the solution?
It is stable. I don't know about any bugs or issues at the moment.
What do I think about the scalability of the solution?
I have scaled it a little bit, but I haven't scaled it to fit the complete enterprise. I have mostly scaled it for a couple of teams using it. It was easy for small teams, but scaling it when you get to tens of thousands might be a challenge. It is great for small-sized and medium-sized businesses.
Currently, we have just a few users. We have a data scientist, a technologist, and a manager.
How are customer service and technical support?
They have a really good customer experience team. I would give them a solid ten out of ten. They provide really good tech support, and they are very responsive. They set up a call with you and walk you through it. I appreciate that.
Which solution did I use previously and why did I switch?
I used Excel. I switched to Asana because it is easier for most people to kind of see it live how the work is progressing. With Excel, you have to save the work, and someone else has to open it up, whereas, with Asana, it is live. That's the major takeaway in terms of capturing work.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
It has a free version.
What other advice do I have?
I would suggest looking through their knowledge base. They have a really good knowledge base for different use cases. I would even recommend trying out the trial, which is available for one month. With any tool, you just need to know what your specific needs are.
I would rate Asana an eight out of ten because I'm still learning how to use it. It is not a tool that covers everything. It is good for my purpose, and that right now is just tracking the work and collaborating with other folks.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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