Board Member at a tech vendor with 11-50 employees
Real User
Top 20
With a flexible pricing policy, the product allows for sprint planning, allocating tasks, and monitoring bugs
Pros and Cons
  • "What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility."
  • "The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile."

What is our primary use case?

For our company, we use Asana for project management. Since my company caters to a lot of enterprise clients, ticket management services are based on the preferred choice of our clients.

I lead a team of software developers in my company, so we use Asana for sprint planning, allocating tasks, monitoring bugs, and a few more tasks.

What is most valuable?

Asana launched a dashboard a year ago. What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility. We use Notion for the documentation, whereas we use Asana for the task, and we have written many automation scripts for our benefit.

What needs improvement?

The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile. While on my mobile phone, I would like to get an update quickly or a short task notification so that I don't forget anything, for which the mobile interface is very clumsy.

I don't have anything related to the additional features required in the solution on top of my mind because my company hasn't even used 50 percent of the tool's feature set. We have customized the tool based on our processes. We are using whatever we need in the tool, so I don't have any suggestions for adding features to Asana.

For how long have I used the solution?

I have been using Asana for two and a half years. I am just a user of the solution.

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What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's stability.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's scalability, and our company hasn't explored its scalability involving a billion tasks.

I have a 45-member team working under me using Asana.

How are customer service and support?

The solution's technical support is not very prompt or strong, which may be because they have to reach out to a lot of users. Though we only got the opportunity to interact with the product's technical support team once or twice, our experience was not good. We weren't happy with the technical support team because of the response time they took to provide us with a solution to our issue, and we had only reached out to the support team since we had no clue on how to resolve the issue in the product. We were expecting experts from Asana's technical support team to resolve the issue within an hour, but it took them 48 hours to resolve it.

Which solution did I use previously and why did I switch?

ClickUp and Jira are part of the project management tools we use in our company.

How was the initial setup?

The ease or complexity of Asana's initial setup process depends on the use cases for which the product is chosen. The initial set of phases can be a no-brainer for a simple project creation or for some setup using an existing project template. In our company, we use Asana for Complex use cases, like getting it integrated into a dashboard from Notion or a ticketing system from Jira, for which we need a bit of technical intervention.

The solution is deployed on the cloud.

What about the implementation team?

The internal team in my company, who reports to me, managed the initial setup phase of the product.

What's my experience with pricing, setup cost, and licensing?

I can describe Asana's pricing as a sweet spot since it is neither very high nor very low, especially regarding the value Asana adds to its products. I like the flexibility provided in Asana's pricing policies. In our company, we use 50 percent of the features provided by Asana, because of which we only pay 50 percent of Asana's total cost.

What other advice do I have?

I recommend the product to its other potential users.

I rate the overall product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Marketing Operations practice leader at Calibrate Legal, inc.
Real User
Reliable, simple to set up, and effective task management
Pros and Cons
  • "The ability to share projects and tasks among team members appears to be the most valuable feature."
  • "For large teams, scalability should be improved."

What is our primary use case?

Our marketing team has four people who use it exclusively for marketing projects.

There is one super-user/administrator who is a marketing coordinator and is in charge of setting up projects and assigning tasks. The rest of us operate within the framework she has established.

What is most valuable?

The ability to share projects and tasks among team members appears to be the most valuable feature.

What needs improvement?

For large teams, scalability should be improved.

For how long have I used the solution?

I used it on a client engagement three years ago, and have recently adopted it for our internal project. I've been using it again for two months.

What do I think about the stability of the solution?

We haven't seen any issues with the stability of Asana. It has been working, and everything is fine.

What do I think about the scalability of the solution?

I am not sure about the scalability of Asana. 

If I were to scale it, I believe it is more of a team solution for a small team or an individual.

I don't see it as something that you would want to apply to a large team within an enterprise.

It appears to be best suited for a small or, medium-sized team.

Some organizations use it more widely, but I am not sure how that would work.

This solution is used by our marketing team.

How are customer service and support?

I have not contacted technical support. I haven't had to deal with them.

Which solution did I use previously and why did I switch?

This solution is great. I have tried a few other work management, and project management solutions and this one is the best for my requirements.

How was the initial setup?

The initial setup was completely straightforward, and simple. 

We had no trouble understanding the functionality or configuring it to meet our needs. It has been a very positive experience.

The deployment is extremely easy. We are releasing it to people as they come on board, and they are adapting to it very well.

What about the implementation team?

The administrator is in charge of deploying and maintaining the solution, as well as keeping it up to date.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in the acquisition. I am not aware of any pricing details.

What other advice do I have?

The key to successfully utilizing this project management tool is to be very clear about how it is set up, to have someone in charge of creating projects to avoid duplication and to have some ground rules around the configuration. Otherwise, it could inevitably turn into a bunch of individual task lists. There are many individual to-do list apps available, as such you don't need an app like this for that.

It all comes down to being very clear. This is a project collaboration app for teams, and for a team to collaborate on a project, there must be general agreement on what the project is, what the stages are, what the deliverables are, and so on.

I'm still exploring how to use it properly. I'm not the best person to inquire about new features, but it's very impressive, and I'm discovering a lot of great features and capabilities as I use it.

I would rate Asana a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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April 2024
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Software Engineer at CloudSense
User
Top 5
Customizable with helpful support and simple management capabilities
Pros and Cons
  • "The general UI shows progress and data analytics for all projects in progress."
  • "Some updates are outdated, and their functionalities can affect the end outcomes."

What is our primary use case?

Asana has the most effective project and task management tools from my experience. 

It tracks every workflow to ensure there is a smooth implementation process. 

It gives my team the work plan at a suitable cost and time for managing various set projects. 

In addition, it allows my team to share documents with my colleagues and record video clips on any ongoing project. Asana has established the best working criteria that identify critical projects and tasks and give them first priority. 

Collaboration and joint project implementation enable each party to access the full documentation and provide unbiased opinions.

How has it helped my organization?

Project managers can easily manage projects from a unified system at reduced costs and time-saving. The general UI shows progress and data analytics for all projects in progress. It also displays task lists, and calendar views with the aim of simplifying the job of monitoring and assessment team. 

The platform has an automated database that saves customers' data with a tag of the assigned project to enhance faster follow-up. The addition of other related backup tools like screenshots and documents is easy. 

The Asana team is very innovative, and their updates have matched most of the work done on daily basis.

What is most valuable?

The subtasks section enables employees in the organization to break and classify tasks for faster implementation and access. 

We were able to customize the application interface and set the drop-down menu to accommodate tasks and projects. 

Date and time tools ensure that tasks are completed on the set period before deadlines. All the features have the potential capabilities to perform their unique tasks, and we have been happy since we secured this software. The proofreading system ensures that we submit projects that are free from errors and rich in planned text.

What needs improvement?

Some updates are outdated, and their functionalities can affect the end outcomes. When a task is deleted before submission, it is not easier to locate it. The software just requires regular updates, and everything will be okay. I did not experience many performance challenges as we are able to implement projects and submit them to our clients on time. 

It is simple and more flexible to work with it from anywhere and achieve the set targets. I appreciate the vendor team for coming up with the basic solutions for handling any given task and project using Asana.

For how long have I used the solution?

I've used the solution for two years.

What do I think about the stability of the solution?

There are few downtime cases.

What do I think about the scalability of the solution?

The performance has been outstanding.

How are customer service and support?

Customer support has been always available when we need them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used another project management software.

How was the initial setup?

The setup process is simple.

What about the implementation team?

The implementation took place through the vendor.

What was our ROI?

There has been positive ROI and increased business growth.

What's my experience with pricing, setup cost, and licensing?

It is easy to set up and acquire the application.

Which other solutions did I evaluate?

I evaluated Wrike, however, I decided to settle on Asana.

What other advice do I have?

The system is good and I have no complains.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nakul Kundaliya - PeerSpot reviewer
Technical Lead Developer at Mayora Infotech
Real User
Top 5Leaderboard
Useful document tracking, reliable, and simple implmentation
Pros and Cons
  • "The most valuable feature of Asana is the tracking of comments and documents in one place."
  • "I rate the support from Asana a four out of five."

What is our primary use case?

I am using Asana for documents.

How has it helped my organization?

This solution has helped our company because we do not have to worry about losing our information.

What is most valuable?

The most valuable feature of Asana is the tracking of comments and documents in one place.

For how long have I used the solution?

I have been using Asana for approximately five years.

What do I think about the stability of the solution?

Asana is stable.

What do I think about the scalability of the solution?

The solution scales well.

Most of the people in my company are using this solution. We have plans to increase our usage in the future.

How are customer service and support?

I rate the support from Asana a four out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use another solution prior to Asana.

How was the initial setup?

The initial setup of Asana is straightforward.

What about the implementation team?

We did the implementation of the solution in-house.

What was our ROI?

I have received a return on investment from using Asana.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

I rate the price of Asana a four out of five.

What other advice do I have?

One person can manage the maintenance of this solution. This is a good solution, and I would recommend it.

I rate Asana a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alexandros Pavlakis - PeerSpot reviewer
Marketing Manager at Action Global Communications
Real User
Highly customizable, simple setup, and priced well
Pros and Cons
  • "Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable."
  • "The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution."

What is our primary use case?

We use Asana as a project and task management tool. We assign tasks for each colleague of ours to do something in relation to our work. For example, it is a developer that needs to program something. I will put all the tasks there, assign them to him, and put my deadline, and the information that is needed. It provides a complete overview of all of the work that we do for our business operation and models in our company.

What is most valuable?

Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable.

For how long have I used the solution?

I have used Asana within the past 12 months.

What do I think about the stability of the solution?

The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution.

What do I think about the scalability of the solution?

All the users in my company are using this solution.

How was the initial setup?

Asana is simple to set up.

What's my experience with pricing, setup cost, and licensing?

There is a free version of Asana, but we use the paid version to receive all the features we want. The overall price is reasonable.

What other advice do I have?

I rate Asana a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
HeshamFouad - PeerSpot reviewer
Quality and Technical Support Department Manager at dsquares
Real User
Makes it easy to implement and monitor plans, and it is easy to install and learn
Pros and Cons
  • "It is very good for managing the timeline. I'm a quality manager, and I have different testing projects running with different work breakdown structures. Asana makes it very easy to implement and monitor the plans. It is easy to move the tasks and complete them, break them down, and assign them to people."
  • "Auto-shift is an essential feature for planning, but it's currently not there. It should have this feature so that when you move a task that depends on another task, the dates should be auto-shifted. For example, you have two tasks dependent on each other. When the parent task is moved or delayed, the child task should also be delayed, and the date should be shifted. When we have a very long timeline, it's very complex to go task by task and shift the dates on the task. Auto-shift is a fantastic and basic feature of project management, and having such a feature in Asana would make our lives much easier. If Asana added this feature, it would complete the suit and close the project management cycle because currently, there is a gap."

What is our primary use case?

We are using it for managing small and medium projects.

What is most valuable?

It is very good for managing the timeline. I'm a quality manager, and I have different testing projects running with different work breakdown structures. Asana makes it very easy to implement and monitor the plans. It is easy to move the tasks and complete them, break them down, and assign them to people.

What needs improvement?

Auto-shift is an essential feature for planning, but it's currently not there. It should have this feature so that when you move a task that depends on another task, the dates should be auto-shifted. For example, you have two tasks dependent on each other. When the parent task is moved or delayed, the child task should also be delayed, and the date should be shifted. When we have a very long timeline, it's very complex to go task by task and shift the dates on the task. Auto-shift is a fantastic and basic feature of project management, and having such a feature in Asana would make our lives much easier. If Asana added this feature, it would complete the suit and close the project management cycle because currently, there is a gap. 

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

It is good from the stability point of view.

What do I think about the scalability of the solution?

Because of the lack of the auto-shift feature, it is difficult to manage a complex project or complex timeline. For small and medium projects, it's a perfect tool, but for big or complex projects, Microsoft Project is suitable.

We have more than 50 people who use this solution.

How are customer service and support?

I have contacted them many times. I contacted them regarding the auto-shift feature because, in the beginning, I thought it was something I didn't know. I had to integrate Asana with Freshdesk. We got another tool to make the integration happen, and after that, it was very easy to open a task through Asana. Their support was good. I would rate them a four out of five.

Which solution did I use previously and why did I switch?

I used Microsoft Project. We switched because Asana was way easier. It doesn't have a learning curve like Microsoft Project. It is also cloud-based and cost-effective. 

How was the initial setup?

It was very easy. I like it for that reason. There is no learning curve for understanding and enabling the tool.

What's my experience with pricing, setup cost, and licensing?

Its price is fair. Its licensing cost is cheaper than Microsoft Project. I would rate it a two out of five in terms of pricing.

What other advice do I have?

On the technical side, you should be able to learn it quickly. You can watch the videos on the Asana website. On the practical side, you should explore the feature of having custom columns because it's like magic. Being aware of the fact that you can add custom columns in your plan and use them for analysis and managing your project would make your life easier later on. So, at the initiation phase, it's very important to know that you have this capability.

I would rate it an eight out of ten. It is a very good tool. It is very easy to install and easy to learn, but if you have complex and big projects, you would have problems. If they add the auto-shift feature in future releases, my opinion will change, but currently, I would rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Freelance writer
Real User
Top 20
Simple to navigate, quick implementation, but steep learning curve
Pros and Cons
  • "The most valuable feature of Asana is the ease of navigation."
  • "The solution can be difficult for new users to use because of the interface."

What is our primary use case?

Asana is used as a work management platform.

What is most valuable?

The most valuable feature of Asana is the ease of navigation.

What needs improvement?

The solution can be difficult for new users to use because of the interface.

For how long have I used the solution?

I have been using Asana for approximately two weeks.

What do I think about the stability of the solution?

The solution has been stable in my usage.

I rate Asana an eight out of ten.

What do I think about the scalability of the solution?

Our clients using this solution are small businesses.

Which solution did I use previously and why did I switch?

I have not used another solution prior to Asana.

How was the initial setup?

The process was straightforward but it takes some time to get used to. If someone has used other project management software they could have some difficulty with Asana. 

The deployment is a quick process, approximately a few minutes.

I rate the initial setup of Asana a five out of ten.

What about the implementation team?

I did the deployment of the solution myself.

What other advice do I have?

I would recommend this solution to others.

I rate Asana a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Angelos_pili96@Hotmail.Com +35796373151 - PeerSpot reviewer
Operations at a financial services firm with 51-200 employees
Real User
Good performance with excellent organization capabilities and task progress
Pros and Cons
  • "The solution scales well."
  • "We'd like the capability to be able to set up weekly reminders."

What is our primary use case?

We create tasks for other departments. We receive tasks from other departments or from account managers if they have any problem with the CRM problem or with the web page.

What is most valuable?

I like the way that Asana will put in the task. For example, if you change the styles of a task in progress, this task moves to the in-progress section. It's not a mess. It's very organized.

The solution scales well.

It's stable and the performance is good. 

What needs improvement?

I would like to add Asana to other email platforms. If you use Outlook, you can get an email. And since Asana is integrated into Outlook, you can connect this email to Asana, however, this is not so in other mail applications.

We'd like the capability to be able to set up weekly reminders.  Right now, in order to do this, we need to change the date every time. 

For how long have I used the solution?

I've been using the solution for seven or eight months.

What do I think about the stability of the solution?

It's quite a stable product. there aren't bugs or glitches. it doesn't crash. It doesn't freeze. it's reliable and the performance is good.

What do I think about the scalability of the solution?

It's very scalable. Even if you have more tasks coming in, it's easy to manage everything. It scales up and down, depending on your workload. 

There are more than 50 of us and we use it on a daily basis. That includes people from various departments, such as back-office, funding, operations, primary relations, business development, and developer marketing. Everything runs through Asana. 

Which solution did I use previously and why did I switch?

We used to use Monday. I prefer the design and how to manage the tasks in Asana. Monday was really a mess. Asana is much better. The interface is better and I understand the layout a bit more. 

How was the initial setup?

I was not a part of the initial setup. I came after it was up and running. 

What other advice do I have?

I'd recommend the solution to others. It's easy to handle Asana and manage your tasks.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: April 2024
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